AUTO EUROPE MADRID, SPAIN Car Rental Reviews

MADRID, ES - Reviewed by XENIA - November 17, 2022

" Excellent service "

" It was great! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by PEGGY - October 17, 2022

" Good experience. Able to find a car for our needs at a better price compared to other rental companies. Vehicle was in excellent condition. "

" Very smooth transaction. Staff at counter and garage pick-up and drop-off were nice and helpful. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by RANDY - March 06, 2022

" Good experience "

" Friendly customer service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by MARK - January 03, 2022

" Good customer service - would use again "

" Went smoothly / great rental experience "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by COLIN - December 19, 2021

" The Auto Europe agents that helped me were a joy to work with. They kept me informed of the best car choices for the short-notice request that I had made and arranged a short-term rental to cover the initial part of my trip while the lease car was being delivered to Spain. super service and an excellent result. Bravo Auto Europe! "

" My Citroen Berlingo touristic lease was an excellent experience. I got a brand-new car which drove beautifully, with full-coverage insurance at a very reasonable price. The pickup and drop off went extremely smoothly. The car was spacious, economical to operate and very well-equipped. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by PAUL - August 06, 2020

" thanks "

" all very good, except central phone number (in France) to schedule return was never answered. "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JAN - July 16, 2020

" Very happy whit the service "

" Perfect a1 "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by MARÍA - July 14, 2020

" I had some questions about my rental and the online support team solved them very quickly and nicely. Thank you! "

" Very good experience, even thought we are going through difficult times they were very nice "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JERRY - January 29, 2020

" Always easy to book on line or make changes with the help of a rep. "

" Great rental company but return procedure was slow. Unloaded vehicle and had to wait for an agent to come do inspection eventhough l was the only returning customer. Then, final confirmation was delayed because data would not load from the agents handheld device. 10-15 minute process is too long. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MADRID, ES - Reviewed by VOLODYMYR - January 09, 2020

" Super price and service "

" Super. Manager was very helpful and polite. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by BRANDON - January 08, 2020

" Booking our premium class vehicle in Europe, about 45 days in advance, definitely got us a great deal through Auto Europe. The deal was so good that I was skeptical until the very end when we paid only what was agreed. Fantastic! "

" Quick and easy. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by BHARAT - December 23, 2019

" Auto Europe is a good company. Rented twice with them during the last 3 months. Very happy. "

" Very Happy with Hertz. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by SELCUK - December 04, 2019

" Thank you. The offer included zero excess collision damage waiver. There was a teeny tiny scratch on the bumper. The avis representative wanted to charge me but thanks to the waiver i did not pay a dime. I was very much satisfied. Autoeurope is on top of my list when I need a rental next time. "

" it was ok. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ROBERT - November 13, 2019

" Excellent. "

" Only issues were with the vehicle - stalling out in 1st gear and part of the windshield had splash marks and not able to clean. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MADRID, ES - Reviewed by TIMOTHY - November 07, 2019

" Everything went smoothly "

" Smooth check out and back in - entirely satisfied "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by EDWARD - October 31, 2019

" Your team in the USA and Spain were excellent! Very responsive, customer focused and made the lease transaction go very smoothly. "

" Our lease car was great! Easy to drive and comfortable. This is the second time we have leased a Peugeot and was very satisfied. Ed Neenan "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by THOMAS - October 30, 2019

" Good value "

" I would rent from them again "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADRID, ES - Reviewed by DAVID - October 29, 2019

" All things were good "

" Great service very satisfied "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JOHN - October 29, 2019

" great "

" great "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JEFFREY - October 28, 2019

" Rental experience was easy and smooth "

" My Citroen C4 Cactus was clean and in great condition upon receipt. The car performed well and was as advertised. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JAMES - October 14, 2019

" I have rented cars through Auto Europe three times; each time without problems. "

" Everything was handled efficiently. Staff was multi lingual and helpful. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by PATRICK - October 14, 2019

" It was easy to rent a car as always. Modifications were done with no problems. Pick up and drop in were efficient. "

" We had a very good experience. No problems whatsoever. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ORIONE - September 30, 2019

" Easy and fast "

" General good experience. Bad that you do not indicate the GPS address for return car. I lost 2 hours looking for entrance at car return Atocha station Madrid. Furthermore Europcar telephone number in confirmation papers is wrong. "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MADRID, ES - Reviewed by SOOJI - July 26, 2019

" Making a reservations was easy. Actual rental process was same as promised. "

" Everything was as expected and the staffs were very kind in all three locations where I stopped by. (Madrid airport T1 / T4 / Cordoba bus terminal). "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by GERALD - July 12, 2019

" great "

" great "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by STEVEN - June 18, 2019

" Overall good experience both in Madrid for pick up and again in Gijon for drop off. "

" Had trouble at first with car but staff was good at fixing this. Also gave free upgrade for the delay. "

Overall Value: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by EDWARD - June 16, 2019

" No problem "

" This time all went well. Our last rental with them was a horror ' "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by MARCUS - April 18, 2019

" Great experience as always "

" It took an hour to actually pick up the car at Atocha. Staff was very friendly and pickup and drop off and the vehicle was fine "

Overall Value: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MADRID, ES - Reviewed by THOMAS - April 12, 2019

" We love Auto Europe and refer them to everyone who asks - which happens often because we travel a lot and many of our friends come to us for advice. I wouldn't thinking of renting from anyone else. "

" As you know we scratched the right front fender of the car. When I called Avis in Sevilla to bring this to their attention - trying to be honest and up front- I was told by the lady who I spoke to that they would automatically charge my credit card 1300 Euro's. When I pointed out that I had paid Auto Europe for full coverage with no deductible, she said that was between me and Auto Europe and as far as Avis was concerned I had no coverage at all. Not what I wanted to hear. She was very nasty and completely uncooperative. Of course, when I spoke to Auto Europe I was assured I had nothing to worry about. Re: our Avis rental from Florence to Milan, everything was fine except when we dropped off the car. They were prepared to charge us an additional 30 Euro's but could not explain what it was for. We were completely paid up front with Auto Europe, brought back the car on time with a full tank of gas and no damage. The man behind the counter had a terrible attitude as if we were bothering him but subsequently cancelled the charge with no explanation and no apology. Just a shrug of his shoulders while talking to someone on his phone. So the cars were fine but Avis has a real problem with some of their employees. "

Overall Value: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MADRID, ES - Reviewed by THOMAS - April 10, 2019

" Very pleasant. "

" Only one complaint. The Renault Megane is irritating to drive in stop and go traffic because its engine shuts off to conserve fuel. Then restarts and surges/jumps when you accelerate. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JOHN - January 27, 2019

" Easy to book, good value, clear explanation of what is covered/uncovered in contract. "

" Good location in city center and airport, quick in and out, brand new car, bigger (wagon vs hatch) than what I had booked. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by MAPI - January 17, 2019

" Excellent staff, easy to contact "

" The car was excellent. The pick up and Drop off super efficient and fast. The best car we have ever rented in soain in the last 10 years. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by DOUGLAS - January 01, 2019

" Fast and friendly service both in and out. "

" Nice clean well maintained auto. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by GABRIEL - December 28, 2018

" The most reliable partner you should choose when you need to rent a car from one point to the other. "

" I've finally found a reliable partner I can rely on when it comes to renting a car /van when in Europe. Extremely impressed!! "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADRID, ES - Reviewed by DERIC - December 28, 2018

" Very very professional. As for Europcar too. "

" I had to top up adblue at 30000km. Two days after collecting car. But I lost my receipt. My first car was attacked by robbers who smashed the windscreen etc. However I had a replacement car very quickly. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by REFAEL - December 25, 2018

" Great value with no last minute surprises. everything was clear and simple. "

" Great value with no last minute surprises. "

Overall Value: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JUAN - December 24, 2018

" Rental process was quick and easy and great price "

" Overall very satisfied with rental just one small issue at airport pickup location which staff there resolved for me "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by YONG - December 17, 2018

" Easy and seamless process "

" Quite friendly and convenient "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MADRID, ES - Reviewed by JAVIER - November 25, 2018

" I will use it again "

" Everything worked well "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by PAUL - November 22, 2018

" excellent experience "

" grat experience "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ROBERT - October 29, 2018

" Excellent "

" Excellent "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by MIKHAIL - October 28, 2018

" I keep using Auto Europe services for many years and plan to do the same in the future. Very Satisfied "

" was very good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JOHN - October 10, 2018

" Staff was very efficient. Pickup at airport was quick. Paperwork was a minimum and we were on the way. Return was also very efficient. Best car rental experience I have ever had in Europe. "

" Loved the car. Plenty of room for the four of us and our luggage. Car had all the comforts and options especially the rearview and overhead camera and warning sensors. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by CONSTANCE - October 02, 2018

" Easy, quick reservation process. Great service at the airports and a very good deal "

" Easy and quick! Nice car in good condition. Would use Avis and Auto Europe again "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ALBERTO - October 02, 2018

" Very nice "

" Excelente service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by EUGENE - October 01, 2018

" First time using Auto Europe. Very responsive when questions. Will use them again for future Europe trips. "

" Staff was very helpful. We experienced an cigarette lighter (12v charger) problem which kept us from using our rented GPS, but at drop off EuropCar gave us a discount that more than offset our GPS cost. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ALEKSANDER - September 30, 2018

" Easy pick up, easy return "

" It was a very nice car at great price "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by MILO - September 16, 2018

" Just as good as last time I used the service. "

" The Peugeot is a great car and performed extremely well. Very satisfied with driving and handling on the road. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by YOLANDA - September 12, 2018

" Great deal on this rental and everything was done with ease. "

" Best thing that's ever happened to road trips "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JOSEPH - July 27, 2018

" Good service "

" Good service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ROBERT - July 20, 2018

" works well "

" Everything great. The car is quite noisy. Not sure why this one is louder than other Peugeots we have leased "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADRID, ES - Reviewed by LOUIS - April 27, 2018

" very happy with the service and the the people I dealt with. "

" very happy with the service and the the people I dealt with. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by STEPHEN - April 24, 2018

" Wonderful. Excellent prices. No hassle. First time using them but will next time, also. "

" The staff was great. Helpful, efficient and friendly. The car was just okay. The tire pressure was low and we needed to replace the 12V fuse so our gps could charge. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MADRID, ES - Reviewed by DAVID - April 22, 2018

" Very good experience and, if I need a car in Europe again, I will start with Auto Europe. "

" In general, I was very satisfied with my car rental experience. When we arrived at the Madrid airport on April 7 in the late afternoon, I found the first agent, at the rental desk, to be short tempered nor did she offer any information about GPS or insurance (which may prove to be important). There was also considerable discussion about the two child seats I had requested, which eventually we managed to resolve. The vehicle we received when we went to the Avis parking lot, was a nine passenger, manual transmission van, not the seven passenger, automatic transmission vehicle I had requested. At this point, the fellow at the parking lot office proved to be very kind and very attentive, apologizing profusely for the rental desk's error. He found an automatic transmission van elsewhere in Madrid, which, unfortunately, had mechanical difficulties en route to the airport. Fortunately, another customer returned a van which was large enough for our party of six (four adults and two small children). The fellow at the parking lot office kept informing me of the developments and, after about an hour and a half, we were on the road in the third vehicle. I wish I had the fellow's name, because he is a true asset for Avis. When parking in Askoitia in the Basque Country, I scratched the back fender of the van. I pointed this mishap out to agent when I returned the vehicle at the Madrid Airport on April 14 but have heard no report about any additional cost (it has now been over a week). The return went quickly and smoothly, except for this outstanding item. The car functioned well and I was surprised by the courtesy of the Spanish drivers (in comparison with so many US drivers). "

Overall Value: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by HELEN - April 03, 2018

" As always; efficient, friendly, helpful "

" Helpful, pleasant staff who spoke very good English - much appreciated "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by THOMAS - March 29, 2018

" Very good ! As always. "

" Very good ! A general comment : When returning a rental car to Terminal 1 in Madrid . . there needs to be better signage indicating that returning rental vehicles should go to arriving flights level (ground level) Of course that makes sense. But, most returning drivers are going to be departing so it is confusing. So my instinct took me to the departing level and that is incorrect. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JOSE - March 29, 2018

" Very responsive and accommodating. "

" Overall, it was good. The car could've been a bit better in condition. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MADRID, ES - Reviewed by ALAIN - March 29, 2018

" Have been a customer of Auto Europe for 30 years + and am still a fan "

" At Madrid Airport, the car pick up took us 45 min even though we were the only ones. Their computer network was not working as was not the credit card link. For the return, personnel was neither terribly polite nor efficient. The signage to find Avis pick up is not well displayed. "

Overall Value: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 8

MADRID, ES - Reviewed by ADAM - December 03, 2017

" Great experience! "

" Great experience! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by MARK - August 14, 2017

" The person who assisted us was extremely helpful and went out of her way to ensure that we got the best service for our money. "

MADRID, ES - Reviewed by DAVID - August 08, 2017

" User-friendly experience to book online. "

" Efficient process and knowledgeable, helpful, and friendly staff. Great overall experience. "

MADRID, ES - Reviewed by WOLF - June 10, 2017

" Long wait in line to process actual rental. There appeared to be an inordinate amount of paperwork involved with each client and a lot of interruptions as agents conferred with each other about issues. They appeared distracted by other clients who had requested automatic transmissions. "

MADRID, ES - Reviewed by LUCINDA - May 15, 2017

" we got a parking ticket in Madrid. There was no way to pay it directly. I assume will be presented to you. Ihere any point in my sending a picture of it to you? "

MADRID, ES - Reviewed by BRUCE - April 28, 2017

" It was a Hertz rental. Car was very nice and everything went extremely smoothly "

" Always satisfied. "

MADRID, ES - Reviewed by JOHN - April 07, 2017

MADRID, ES - Reviewed by MALCOLM - March 24, 2017

" Nice car, a new Opel Astra with all the bells and whistles. Hertz tried hard to upsell and I am glad I resisted. The Hertz lot at Terminal 1 is horrible, as it was 10 years ago. Use T4 if you can. "

MADRID, ES - Reviewed by RAVI - January 06, 2017

" Service in Madrid was great! We got an upgrade to one size up since it took the office almost and hour to process the paper work. Car had a lot of dents when we got it - but they recorded every one of them - so that was good! Car and the drive worked out great - we were a family of 4 driving from Madrid to Toledo,Córdoba Seville, Malaga, Granada, Valencia and then dropped it off at Barcelona. "

MADRID, ES - Reviewed by SERGIO - December 30, 2016

" Good experience overall. Nice car, great price. Suggested improvement: about ?50 additional tax charged at the end, it should have been part of the original price. "

" Good experience; employees were a little too pushy to sell extra warranty, even though I was fully covered by my credit card. "

MADRID, ES - Reviewed by MIKE - December 28, 2016

" Seemless rental for less while in Europe. "

" The ladies at the rental counter spoke execelent English. We were provided with new Opal Astro. We drove about 2200 KM and were surprised at the performance. "

MADRID, ES - Reviewed by RICARDO - November 18, 2016

MADRID, ES - Reviewed by FRED - October 25, 2016

" Super low rate was offered for a car that was quite adequate for our needs. "

" My flight arrived early and the customs/immigration gauntlet was unusually speedy, so I got to Hertz about 1 and 1/2 hours early and our selected car was not available yet. They offered us a larger car that also had automatic transmission and economical Diesel for an upgrade rate that was only about 7 euros a day. We took it for the extra luggage room. Turned out to be a super car....a Skoda Octavia, a VW Passat clone. We were happy! "

MADRID, ES - Reviewed by GREG - October 23, 2016

" no problems at all "

MADRID, ES - Reviewed by MICHAEL - October 18, 2016

" The fee that we were quoted was very reasonable and the car was satisfactory. "

" Hertz personnel were always professional and efficient. I have two complaints about the car that we used. 1. The car was identified at return with a bent license plate and we were shown a full frontal photo, taken at the time of checkout showing the plate not bent. We later found a photo of our own showing the plate to be bent. Charge to us ~$300. I will appeal. 2. No backup camera working on car even though I believe the car had the capability. "

MADRID, ES - Reviewed by CARMELO - October 15, 2016

" I've used your company for years and have always been please/satisified. "

MADRID, ES - Reviewed by FABIENNE - October 05, 2016

MADRID, ES - Reviewed by WEI - October 04, 2016

" very helpful, responsive and efficient staff wide range of choice for vehicles smooth and easy rental process "

" efficient staff quick and smooth process "

MADRID, ES - Reviewed by ARTURO - October 04, 2016

" We rented the Seat Leon, drove very well, nice big trunk and Hertz is always an easy company to deal with. "

" Nice, fast and professional. "

MADRID, ES - Reviewed by GREGORY - October 02, 2016

" Always good results. "

" Easy pick-up and drop-off. The only problem, not a fault with Hertz, but the Madrid airport. Virtually impossible to find a gas station and we ended up paying a very high refueling cost. "

MADRID, ES - Reviewed by TOBIE - September 18, 2016

MADRID, ES - Reviewed by JAMES - September 13, 2016

MADRID, ES - Reviewed by FRANCOIS - August 31, 2016

" Very good I will recommend I gone a reserve again next year if I found a good price "

" perfect "

MADRID, ES - Reviewed by RAINER - August 18, 2016

" Easy, reliable reservation. "

" Very good almost new car. Preexisting scratches on the mag reems were not mentioned on the rental agreement. "

MADRID, ES - Reviewed by JORGE - August 15, 2016

MADRID, ES - Reviewed by DAVID - August 11, 2016

MADRID, ES - Reviewed by LORENZO - August 02, 2016

" Very tough sales people at counter. Tried very hard to upsale. I forgot my reading glasses in car cup holder, both Hertz and I tried to get a hold of airport location for 2 days and no answer at all. Phone just rang, no vm. Very expensive case and glasses. Had to get taxi to airport, no luck on glasses. Car was nice and clean with ussual scratches but did its job. "

MADRID, ES - Reviewed by DIMITAR - August 01, 2016

MADRID, ES - Reviewed by JORGE - July 26, 2016

" Great customer service at pickup, giving me the option to upgrade to a better vehicle at a discounted price, which I accepted. Vehicle was fantastic, and we had no issues in our 2,000km journey through northern Spain. However, at the drop-off in Madrid, everything went well except the inspector said that the gas tank wasn't completely full. I had filled up 20km away from the airport fearing that I wouldn't see another gas station the rest of the way. And the gas indicator still showed it completely full... so not even sure how he noticed. Regardless, I feel like they should be more lenient with this, as gas stations are not always present at airports. "

MADRID, ES - Reviewed by JON - July 22, 2016

" From the renting online to being kept informed to pick-up and drop off everything was perfect and everyone was so helpful "

" All employees were so helpful and so friendly it made the renting experience such a joy "

MADRID, ES - Reviewed by ARMANDO - July 22, 2016

MADRID, ES - Reviewed by JULIUS - July 21, 2016

" Excellent customer service and overall quality. My only complaint is that the one-way drop charge is so expensive 505 Euros! Perhaps with more coordination of one-way vehicles this charge could be reduced. "

" Hertz is a great car rental company, however trying to reach the Airport office in Florence Italy at ANY hour was impossible. I needed to check if there was an after hours drop box at the Florence airport and if there was 24hr shuttle to the terminal. No one ever answered the phone and in the end I called Auto Europe in the States long distance and they helped me out. BTW no shuttle until 7am and barely any taxis! At least install a taxi phone. "

MADRID, ES - Reviewed by JACQUELINE - July 13, 2016

" It was very east to set up the rental. The information was very clear on the voucher. "

" The attendants were very helpful. It was a good experience. "

MADRID, ES - Reviewed by DANIEL - July 09, 2016

" Excelent pricing on preferred companies "

" Always good quality "

MADRID, ES - Reviewed by SHARON - July 07, 2016

" I was pleased with the car rental until I returned the car. There were two places where other people had obviously brushed into me. There were scratches there. I was given an estimate of around 511 Euros. When I expressed surprise at such a high amount for two spots that you could barely see, I was told that because I didn't use their insurance, there was a minimal amount that they had to charge. "

" I don't know whether or not my complains should be with Dollar or Auto Europe. See above. "

MADRID, ES - Reviewed by DANNY - July 06, 2016

MADRID, ES - Reviewed by PAUL - July 05, 2016

" Very good and gracious staff. "

" We were at the pickup 2 hours early and were told we'd have to wait 2 hours for the car. They said if we'd rented through Hertz they could have provided us a car immediately. To get a car without waiting I had to rent an "alternate" car, the most expensive on the lot. The car itself was fine, but the message I felt we got at the Hertz counter was "we should have rented through Hertz rather than a second party." "

MADRID, ES - Reviewed by WILLIAM - July 05, 2016

" We got a great car that only had 5500 kilometers on it. The check in and check out went smoothly; I was satisfied and would use Auto Europe again. "

" I do not speak Spanish; the counter person did not speak English. I had to sign an additional document that appears to have added $98 to the total cost; I still do not know if I had to return the car with a full take; the counter person indicated that I did not but I did. Process was very smooth; I would use them again. "

MADRID, ES - Reviewed by TIMOTHY - July 04, 2016

MADRID, ES - Reviewed by RUDI - June 26, 2016

" Good value "

" Service perfect "

MADRID, ES - Reviewed by JEANNE - June 26, 2016

" Excellent in every way. "

" Staff was a little brusque, but efficient. "

MADRID, ES - Reviewed by MERLIN - June 22, 2016

MADRID, ES - Reviewed by GEORGE - June 22, 2016

" Everything went well. There were no problems. "

" The automobile we rented was excellent. "

MADRID, ES - Reviewed by FRANCISCO L. - June 19, 2016

" I got an excellent price of car rental through Auto Europe. "

" After driving 3200 km, our car broke down in Zaragoza, Spain; we called road service, and just 35 minutes later we were driven to the nearby airport and given a replacement car. People at Zaragoza were wonderful: cordial,efficient, organized. We were very pleased with their service and kindness! In the past 40 years, I have rented many cars from about 12 companies in different countries; some of those experiences were not memorable, but this time, I had the best ever rental experience. I will definitely rent again from Auto Europe and/or Hertz! Kudos to your Spanish employees! "

MADRID, ES - Reviewed by LESLEY - June 19, 2016

" excellent service. competitive prices and helpful people on phone. "

" only one person on duty in T1 so a bit of a wait and quite a long line behind me. but helpful and tried to speak English "

MADRID, ES - Reviewed by THERESA - June 17, 2016

" We didn't check the tank before we left the agency. It was only 3/4 full. Then we were driving on the highway and had driven about 1 1/2 hours when the tire went flat. There was no place to take it on Sunday and then we were in Toledo which has no Hertz offices. We had to get a new tire and pay for it ourselves or drive to a big city hours away. The staff at the return office in Barcelona was very friendly, but thought we were worried about having to pay damages for the flat. We were actually wondering if they were going to reimburse us any of the money. "

MADRID, ES - Reviewed by CESAR - June 14, 2016

" Very good experience. "

" Very good. "

MADRID, ES - Reviewed by BRIAN - June 13, 2016

" Very straightforward booking process without hidden extras. This made the process smooth and I would use the service again. "

" It was busy during pickup & drop-off, but staff was professional. The gent looking over the car at return was particularly friendly and helpful. "

MADRID, ES - Reviewed by RACHAEL - June 13, 2016

" we hd a very good experience with Auto Europe.Everything went very smoothly! "

" hertz was very good. we were happy we could work out picking the car up in the city and not at the airport "

MADRID, ES - Reviewed by JOHN - June 09, 2016

" Easy to make arrangements online. Good experience calling and talking to person also. "

" Very difficult to find Hertz desk in airport. Very little signage. Desk person was good. Need to have directions to leave airport because you have to take a toll ticket and pay, but toll booth doesn't take cash. Had to back out and go to side and pay inside at a cashier. No signage to that effect anywhere. "

MADRID, ES - Reviewed by ANTHONY - June 08, 2016

" The email contact was prompt and thorough "

" the service. the car and the convenience were first rate "

MADRID, ES - Reviewed by MICHAEL - June 08, 2016

" When I need help the support was very fast and well done "

" Hertz was excellent, service was quick and provided the little extra assistance for an up grade that ended up saving us hundreds. Thanks "

MADRID, ES - Reviewed by ANDRE - June 07, 2016

" Excellent customer service, very reliable and efficient. My to-go place to rent a car in Europe. "

" Great car and good rental experience. The only issue was that on the car delivery there was a scratch on the right rear side that I haven't noticed and wasn't reported by the agent. On the delivery the receiving agent noticed it and reported. Not a big deal but that was not my responsibility and it should've been reported by the first agent. Other than that, very professional service. "

MADRID, ES - Reviewed by WILLARD - June 06, 2016

MADRID, ES - Reviewed by PAUL P - June 03, 2016

" Booking was fine. "

" The car was good enough. Hertz rep tried to push for Super Insurance. Charged for "Service charge" ?? of over 18 Euros. That wasn't disclosed during booking. The contract was executed at 11:39 AT The rental office. The car was physically delivered at the garage at 12 noon. However contract indicates the car return time is 11:25. Not kosher. The staff at the return station at Madrid airport T4 was less than congenial. So lot small things that was not likable. "

MADRID, ES - Reviewed by NESTOR - June 03, 2016

" Perry was clearly experienced and therefore helpful. More specific instructions as to where Hertz office at Attocha train station is located would have been helpful. I did not ask for them, just assumed there would be an office in the station, and had a taxi take us there. But we found it. "

" Hertz rep announced we had no zero insurance with Hertz, which we had purchased through Auto Europe. But after he checked with his "boss" by telephone, changed his view and assured us we did. Their computers were down they said so process seemed to involve telephone conversations and took a while. Car was splendid. Would have benefitted from specific drop off instructions at Madrid airport. "

MADRID, ES - Reviewed by ERIC - June 01, 2016

" Ok "

" Car: great Agent: great Location: poor - VERY difficult to find, especially when returning car "

MADRID, ES - Reviewed by DENISE - May 30, 2016

" it was easy to book. It would be nice to have options for more types of coverage like multi-driver and no deductible insurance at the time of booking. It would also be great to be able to pay all fees in advance but see how that may be hard. Love the option to rent a GPS in the states before going. That was super helpful. I ordered the older GPS so I could have pedestrian mode and that was so helpful with all the walking. Our newer car had a built in GPS but it would not let me change the language but if someone has the language skills there is no need to rent one. "

" it actually ended up being Thrifty and Hertz when I got there but they were very helpful and knowledgeable "

MADRID, ES - Reviewed by BORIS - May 28, 2016

" simple process, had bad prices around when I was booking "

" quick and easy. "

MADRID, ES - Reviewed by DARIUSZ - May 24, 2016

" Great service, very friendly, knowledgeable and helpfull agents "

" Solid "

MADRID, ES - Reviewed by MANUEL - May 23, 2016

" Very satisfied with the rates and the service. Hertz provide excellent service as well. "

" Excellent service. The car was brand new. Easy and no complications with pick up and return of car. "

MADRID, ES - Reviewed by ARUTHUR - May 20, 2016

" Everything to picking it up to dropping it off and in between (sending me a gps) was all easy and efficient. "

MADRID, ES - Reviewed by CHRISTOPHER - May 19, 2016

" Simple, fast, and never dissapointing. In setting up our rental the representative was extremely helpful and patient. I will continue to use Aotu Europe in the future and will recommend you to everyone! "

" Great car, great service, great price. You can't ask for anything more. "

MADRID, ES - Reviewed by KAREN - May 16, 2016

" I have used Auto Europe many times to book my rentals for vacations in Europe and they have always provided a profession, smooth experience at a reasonable price. When I have needed to call them they are always well informed and helpful.A+ "

" The agents in Madrid were fabulous. We had 6 suitcases and they were careful to provide us with the most trunk space as possible. They really went out of their way to get us our car and send us on our adventure in Spain. The car was a fun 6 speed manual which was very comfortable. "

MADRID, ES - Reviewed by RAYMOND - May 14, 2016

" We received very prompt and courteous service at the pick-up office in Madrid. Unfortunately, the car was difficut to locate in the parking garage down the street from the office. Better signage might be in order. The car performed well in both city and highway driving. Dropping the car off in Lisbon was also efficient and the staff courteous and friendly. "

MADRID, ES - Reviewed by GALEN - May 08, 2016

" It was Hertz not Dollar! "

MADRID, ES - Reviewed by EVAGELOS - October 10, 2015

" There should be an office to all terminals. Also a drop off parking in at least one more terminal "

MADRID, ES - Reviewed by KRISTIN - October 01, 2015

" The car was relatively new, functioned well and lived up to expectations. Thank you. The HERTZ staff was friendly and helpful. "

MADRID, ES - Reviewed by DONALD - September 19, 2015

" We didn't get the car we thought we'd have but the one that we ended up with was fine; right size for our group, lots of trunk space and very comfortable over all; also good on the fuel! Pick-up and return at the Madrid airport was easy enough although we had to wait for a staffer on our return day and glad we were not in a hurry. Did not like having to pay an airport surcharge altho this was in the "fine print" on the contract as well as no refund for unused day. Those were the two negatives; would check other company terms before renting from you again for that reason. Received the GPS unit on time; it worked well most of the time but needs more updating; street directions not always correct; "

" Overall no problem; had to wait when returning the car as no staff was present. Good thing we weren't in a hurry to catch our flight that day. "

MADRID, ES - Reviewed by FERHAT - August 27, 2015

" - I don't remember if the airport payment of 40 euros was written in any part of the reservation progress - A better email, explaning the delivery process may be usefull. At the madrid airport, Hertz was making the delivery for DOLLAR. It was a waste of time, untill i found the small note about this on the woucher, thank to the free airport internet. - Best prices after all the internet search. "

" - The car gets a max of 50 euoros of gas for fulling the tank, but you take 80 dollars for 3/4 tank fulling - Overall performance and the sanitation of the car was good. "

MADRID, ES - Reviewed by JUAN - August 26, 2015

MADRID, ES - Reviewed by STACY - August 17, 2015

" I have used the company many times for annual vacations in Europe and have always been happy. "

" No problems, good experience. "

MADRID, ES - Reviewed by OLEKSANDR - August 15, 2015

MADRID, ES - Reviewed by MIGUEL - July 26, 2015

MADRID, ES - Reviewed by MARIA DEL CARMEN - July 13, 2015

MADRID, ES - Reviewed by CARMELO - June 21, 2015

MADRID, ES - Reviewed by CHERYL - June 20, 2015

" Very pleased. Excellent service. Virtually a new automobilie. No problems other than very confusing signing at the Madrid Airport which is not an Auto Europe problem, but does impact Auto Europe's customers. Overall, an excellent experience and we will certainly use Auto Europe again as well as recommend Auto Europe to our friends and my business associates and clients.. Thank you. "

" It may have been a DOLLAR account, but we went to the Hertz counter and rented a Hertz vehicle. So, cannot speak about DOLLAR since we did not encounter that company. "

MADRID, ES - Reviewed by SCOTT - June 13, 2015

" ease of navigation with the site and clear communication via email after booking online. "

" The auto was an excellent, nearly brand-new Peugot that was a fream to drive. Service at the airport desk both when picking up and dropping off the vehicle was friendly, efficient and expedient. I could not have asked for a better experience. "

MADRID, ES - Reviewed by KEVIN - June 02, 2015

" I did not get a diesel as the model car that was shown to me. Would have been cheaper on fuel. Other than that I am satisfied. "

MADRID, ES - Reviewed by CHRISTOPHER - June 01, 2015

" I was very happy that Auto Europe was able to assist me with changing the dates of my rental. "

MADRID, ES - Reviewed by RYAN - June 01, 2015

" It was seamless and very helpful for successfully renting a car in Spain! "

" No problems. Easy to find and get in and out. "

MADRID, ES - Reviewed by CECELIA - May 27, 2015

" The attendants at the rental location in Madrid, Spain spoke English and was very helpful. "

" The car was clean and well maintained. Everything went very smoothly. Do allow yourself extra time as the cars are a 1/2 block from the agency and in a parking garage. "

MADRID, ES - Reviewed by JORGE - May 17, 2015

" Excessive wait time to pick up car. "

MADRID, ES - Reviewed by HOWARD - May 16, 2015

" I have rented through AUTOEUROPE over a dozen times and each time the car has been ready for me, check in has been accomplished easily and the procedure of completed the rental has been very quick. Customer service representatives have been courteous and efficient and very helpful "

" DOLLAR rental was through the HERTZ desk and I am not certain that this was indicated on my rental documents. If it was not, it should have been. Otherwise check in and check out were fast and professional "

MADRID, ES - Reviewed by ROBERT - May 10, 2015

" . "

" Easy location for car pick-up at Madrid Airport. "

MADRID, ES - Reviewed by DAN - April 15, 2015

" The car was very good,almost new.We've enjoyed our trip! We returned the car 2 hours later than the scheduled time and they charged us for the whole day -this we did not like.we use Auto Europe for every trip;we expected a little discount...Dan "

MADRID, ES - Reviewed by EDUARD - February 24, 2015

" Easy reservation process "

" My experience was good with Hertz. I purchased full insurance package from them and they upgraded my car to brand new premium car. "

MADRID, ES - Reviewed by ANDREW - February 23, 2015

" It all worked out great. Rental counter was easy to find, car was excellent. If they had a map of Madrid /Spain, I would have taken one. Only other comment, I haven't traveled much lately, but both the airlines and cars have become confusing for brands. I signed up online for Dollar, picked up the car at Hertz,written contract was with Thrifty. Not a problem however "

MADRID, ES - Reviewed by ABDULLAH - January 27, 2015

MADRID, ES - Reviewed by TIMI - January 10, 2015

" We really found it easy to work with Auto Europe and certainly think we got a great deal! Only thing we were surprised about was an additional 48 Euro charge on last spray for "storage?" I assume taxes? Just not prepared for that. "

" It wasn't Dollar it was Thrify and it we enjoyed them. "

MADRID, ES - Reviewed by ANDREW - January 05, 2015

" Personnel were all very helpful and professional. Car was clean and performed well. "

" Same as above. "

MADRID, ES - Reviewed by FRANÇOIS - January 05, 2015

" Good service and car. A more detailed information on the website about the exact location of the offices and parking places would be a plus. "

MADRID, ES - Reviewed by WOLFRAM - November 03, 2014

" rebooked one day more at a lower cost! "

" personal data should be transferred and available at time of collecting the vehicle. the manual input of the agent is cumbersome "

MADRID, ES - Reviewed by DAVID - November 02, 2014

" This is my second time (year) using this service. Both times, the car and Dollar / Hertz met all expectations - no extra charges etc. The pick up and drop off at Dollar/ Hertz in Terminal 4 was easy. Just don't forget to have a spare two Euros ready to pay a toll to enter the Airport off M11 when returning the car. (This has nothing to do with Dollar/Hertz). "

" My thoughts about Dollar are included in my comments regarding Auto Europe. "

MADRID, ES - Reviewed by ELISEO - September 07, 2014

" Excellent car, and excellent service at airport, Ana , was the clerk, outstanding. "

" Ana was wonderfull. "

MADRID, ES - Reviewed by SAMIR - August 25, 2014

" The only thing i was not Satisfied is for the returning the car, the where only one person for the returning no body else 2h30 in line for returning the car the person at the desk had to leave to go to the garage to inspect the car in the same time, people are waiting at the desk. the downtown Barcelona office very difficult to know where to park and how to give the car no indications how and where. "

MADRID, ES - Reviewed by ELENA - August 24, 2014

" Many times in your car booking kompanii- all very good. "

" Prompt, attentive, professional service. Thank you "

MADRID, ES - Reviewed by RODNEY - August 22, 2014

" It is very hard to find the vehicle return at Madrid Airport. The rental company would have performed a useful service if, when I collected the car, it had provided clear details of how to get to the rental return. "

MADRID, ES - Reviewed by ALBERTO - August 18, 2014

" Fast chech-in fast check-out "

MADRID, ES - Reviewed by JOHN RICHARD - August 17, 2014

" I was very satisfied with the car rental. The guy who helped me with our reservation saved me a ton of money. I had planned to fly into Portugal and drop the car off in Paris. He showed me that if we flew into Madrid we would save about 600 Euros. The only problem we had was with the GPS device that we also rented through Auto Europe. It was old. It took forever to get a signal. And, often the screen would just go blank. This was really frustrating at times. I have the same Garmin GPS at home and would have been better off bringing my own, which works very well. "

" The car wasn't ready when we arrived so we had to wait about an hour, and it wasn't the kind of car we had selected. However, the agent in Madrid cut the one way fee in half without us even asking for any discount based on the fact that we had to wait. The car we got was great (a Citroen Picasso) so we had no complaints. Also, in Paris, I returned the car late because we had horrible weather driving in from Lyon and I could not find the Hertz place (the address listed could not be located in the GPS and we could only get general directions). The gal who took the car from us was very sweet, didn't charge us a late fee, and completed the check out process in about 5 minutes, which was much appreciated after an 8 hour drive in rain. "

MADRID, ES - Reviewed by SALIM - July 14, 2014

" Rental was very comfortable with sufficient space for 5 passengers and luggage. "

" Rental was very comfortable with sufficient space for 5 passengers and luggage. "

MADRID, ES - Reviewed by ADAM - July 13, 2014

MADRID, ES - Reviewed by PATRICK - July 07, 2014

" The overall experience was excellent. My only complaint was the booking agent at the airport want to rent me the portable navigation system but I declined…once I was traveling, I discovered that the vehicle had a built in navigation system. I would have been extremely upset if I had rented the portable navigation system. If a vehicle is equipped with these systems, the agents shouldn’t be trying to rent them to the customers. Other than that, everything was excellent. "

MADRID, ES - Reviewed by KEVIN - July 06, 2014

" No problems, and a good value. "

" No problems, except finding the drop-off location at the Barcelona RR station (had to double park and run into the office to get directions to an ill-marked parking garage). "

MADRID, ES - Reviewed by DONALD - July 02, 2014

" It more clearly needs to be stated that Hertz Atocha is NOT in the train station. My past complaints about Hertz are with rentals in Italy. Three times they charged me 33 euros to send my address to the police for traffic infractions, which I never had to pay, because I was in the right. Hertz received 99 euros from me, yet I never received a fine. If I didn't have to pay a fine, why should I have to pay Hertz. Of course, I realize this is not a Autoreurope problem, but perhaps you could suggest that if the fine isn't paid, the customer should be reimbursed by Hertz. "

MADRID, ES - Reviewed by ANAMARIA - July 01, 2014

" Whether by phone or on line, booking is always a pleasure. "

" Dollar was handled by Hertz, and their staff was very courteous. I was given (unasked) a diesel vehicle that was a real saver on fuel. They made my return simple and swift. "

MADRID, ES - Reviewed by SCOTT - July 01, 2014

" The check in agent was extremely nice and helpful, including directions to get us started on our way. The little car was great to use in Spain, especially in the medieval cities where the streets can be extremely tight on space. I have used Autoeurope services before, and will again! "

" It seemed to be a Hertz counter, but perhaps they all share space. Anyway, the agent both checking out and checking in were great! "

MADRID, ES - Reviewed by ANAMARIA - June 21, 2014

" I got a good price on your website, and then an even better one over the phone. Plus, your agent was very nice. A great experience! "

" They were efficient, pleasant, and offered me options. Drop off was a breeze. "

MADRID, ES - Reviewed by JOSEPH - June 14, 2014

" Only confusion was the pick up location. I thought it was actually at the rail station with the other car rental companies but it was actually at a nearby hotel. "

MADRID, ES - Reviewed by GENE - June 12, 2014

" Always dependable and reliable with good rates. "

" Were advised by a friend that breathalizer kits are required to be carried in cars in France. Dollar didn't know anything about this. Otherwise very satisfied with the rental. "

MADRID, ES - Reviewed by MICHAEL - June 10, 2014

" It took a little longer than expected to get the car at the airport office, although the staff tried very hard to be helpful . The return of car to the Atocha station was very easy. "

MADRID, ES - Reviewed by DAVID - June 04, 2014

" The only problem we encountered was with the GPS we obtained from AutoEurope. It crashed several times at challenging moments, tended to indicate turns a little too late to be helpful, and was a little out of date (so we weren't notified about the need to exit onto a parallel road as we were preparing to enter Zaragoza and therefore missed our exit). "

" We had a big challenge on our trip. In Granada, thieves drilled holes in our gas tank and drained out the gas, thus disabling the car. The Hertz emergency service sent a truck to tow the car away, then provided a substitute car even when they didn't have another in Granada (they paid for us to go by taxi to Malaga airport, 1 1/2 hours away). Fortunately, a friend who could speak Spanish fluently was with us on the phone calls; otherwise we would have been in trouble. Our main complaint is that Hertz charged us for the estimated cost of the damage to the car, not the real cost, which now has to be recovered from insurance. "

MADRID, ES - Reviewed by GREG - May 03, 2014

" Not only matched the best price I could find, but beat it by a good margin. I've used your company for years and will continue to do so. Great Job "

" Could use more people at the counter. Long lines. People very nice "

MADRID, ES - Reviewed by ENRIQUE - May 02, 2014

" SMOOTH ! Perfect. Everything ok "

" Very friendly staff. Good and new car (300 Km.). I drove 4.000 Km. in Spain without any problem. "

MADRID, ES - Reviewed by MARTIN - April 24, 2014

" It was easy to book. However - I do not understand why there are different prices on the different Autoeurope country sites. Doesn't make sense that you have to shop around. "

" Had a super experience with Hertz/Dollar where I picked up the car. Very friendly and helpful during pickup and return. "

MADRID, ES - Reviewed by MICHAEL - April 19, 2014

" Cheap "

" Got car upgrade, service is very efficient. "

MADRID, ES - Reviewed by ANDREW - April 17, 2014

" I have been working with you for over 20 years. WIth few exceptions; very pleased. I think you should develop a reward system (frequent flyer type) "

" It was managed via Hertz in Madrid. The service was flawless, courteous, rapid. The car was excellent Totally satisfied. "

MADRID, ES - Reviewed by PETER - April 08, 2014

" I have been a client for several years and am happy to tell everyone of your excellent and efficient friendly sevice. "

" I had proper and fast service - no complaints as of yet. In the past, though, had extra charges added to my card some two to three months later, mostly from rentals in Italy. "

MADRID, ES - Reviewed by JOSEPH - April 02, 2014

" In order to try and save some money I asked what the limits on the insurance was.(ie Liability coverage-250,500,100) I didn't get an answer. I was hoping to save money on the Liability Ins. I was told I could use own umbrella coverage??? Could have saved me money if i had an answer. "

MADRID, ES - Reviewed by JOHN - March 02, 2014

" This was the easiest part of making any reservation and you were very helpful when we had to make last minute changes. "

" Very helpful, even when we had a minor accident. "

MADRID, ES - Reviewed by STEVEN - February 04, 2014

" The pick up & return went very smoothly as the employees knew their business & were quite efficient. The price was reasonable. We would consider working through Auto Europe again. "

" We rented from Hertz & were pleased with the rental. "

MADRID, ES - Reviewed by KEITH - January 27, 2014

" I had to change my reservation several times which meant calls to your agency. Everyone was very helpful and courteous. I also had to call on skype when we arrived in Spain about questions the rental agreement cost. Even thought the connection wasn't the best the gentleman was patient and helpful. "

MADRID, ES - Reviewed by RICARDO - January 11, 2014

" Booking was very simple and fast. The night before I completed my rental and the following day everything was ok at the rent-a-car "

" I was not expecting to be charged with the airport fees (40 EUR), but for the rest was ok. I was coming from Austria where I got a pretty new car, and getting a 50XXX Kms car was unexpected, but for the rest was good. "

MADRID, ES - Reviewed by ALAN - January 07, 2014

" It was actually Hertz, and the staff and service were excellent. "

MADRID, ES - Reviewed by RAQUEL - January 03, 2014

" it's easy booking with you and prices are quite good, but when you arrive at the rental car office there are several problems we have to deal with "

" people on the desk wasn´t friendly also i had to pay two extra points "

MADRID, ES - Reviewed by ROBERT - December 17, 2013

" Helpful and economical "

" The gas gauge would not register to full when we filled up on the way to the airport. We told them and they were okay to deal with "

MADRID, ES - Reviewed by HUGH - December 10, 2013

" Great service, fantastic price, thanks. Could have better signs indicating how to get out of the rental car park! "

MADRID, ES - Reviewed by ANTON - December 08, 2013

" My entire experience was excellent. The booking agent was very helpful and efficient, the agent in Madrid was friendly and efficient and the agent in Malaga for drop off was great as well. The vehicle was wonderful also. I will use your company in future visits to Europe and will recommend you to friends and family. "

" Friendly, efficient "

MADRID, ES - Reviewed by ROBIN - December 03, 2013

" This is the 3rd trip to Spain in a year, each time using the "free" GPS promotion. On each occasion, the maps have been grossly out of date (or just plain wrong). Next trip, in April 2014, I will happily use my own GPS navigator. "

" The Madrid airport pickup for Dollar is at the Hertz counter. They had no local or country maps, none. Hello. No maps? "

MADRID, ES - Reviewed by JOSEPH - November 18, 2013

" This is the 5th time I have used your services and each time has been completely satisfactory. "

" Hertz was great. They upgraded us to a BMW diesel which was a pleasure to drive. "

MADRID, ES - Reviewed by SUZANNE - November 12, 2013

" We've used for 15 years and 30 plus trips. Will use in the future and recommend. "

" Both dollar and Thrifty use Hertz kiosk to pick up cars. Sign was tiny and only at kiosk w/ NO OTHER information in airport or on voucher. We were very confused and after a 12 hour flight it was very aggrivating. Airport fee seemed really high at 40 Euros but worse the girl automatically charged me for the fuel option to return empty. I told her no, and she practically argued with me to take it off. Car was good otherwise "

MADRID, ES - Reviewed by THOMAS - November 09, 2013

" Great price. Very nice car. "

MADRID, ES - Reviewed by CARMELO - October 30, 2013

" We've always have had a good experience! "

MADRID, ES - Reviewed by LARRY - October 24, 2013

" very prompt and courteous "

MADRID, ES - Reviewed by DEBORAH - March 04, 2013

MADRID, ES - Reviewed by EDWARD - February 26, 2013

" Auto Europe did a very good job of explaining car choices and were very professional "

" The staff at th airport counter were very friendly and made us feel important to their business "

MADRID, ES - Reviewed by PAUL - February 21, 2013

" Great car, everything was good "

" It would have been better if they had a city map at the counter - but otherwise very good "

MADRID, ES - Reviewed by JOHN - February 10, 2013

" quick and easy check-in and checkout. Practically new car. No hassles from the agent about supplemental coverages. "

MADRID, ES - Reviewed by STEVEN - January 29, 2013

" Easy pickup and drop off but improper info on drop off location otherwise excellent service and value "

MADRID, ES - Reviewed by JOHN - January 27, 2013

" The only problem I had occurred when I had to rent a GPS last minute because the one I brought with me would not work. Avis rented me one but, when we went to use it, it had several language options but, not English! When I returned it with the car, they did not charge me for it thankfully. "

MADRID, ES - Reviewed by FERNANDO - January 21, 2013

MADRID, ES - Reviewed by STEPHANE - January 18, 2013

" We have been happily using Auto Europe for over ten years. Through you, we find a good car at the right price. Not so this time. The Kia Picanto we were given is much smaller and definitely less well-equiped than the advertised Renault Clio. That aside, the worst feature for our travels is that it is a 3-cylinder car with NO power to climb even moderate hills, much less the Pyrenees. When we contacted Auto Europe from Bayonne after our grueling trip to France (27/12), we were told that the Kia Picanto is a “similar” car to the Renault Clio, which is what your site advertised. I would not consider the Picanto as a “similar” car to the Clio, and feel you should not advertise a significantly better car than what is in reality offered. "

" When we picked up the car (21 Dec) we did not know the car had NO power (3 cylinders), but the person at the Europcar counter should have known this because we made it clear to him that we were traveling to from Madrid to France (26 Dec.), which means significant uphill travel throughout the trip. We found out the hard way. Around the France-Spain border, our speed was even slower than many trucks! Renault Clios and Fiat 500s zipped by us. It was not only inconvenient – adding significant time to an already long journey – but also frustrating. Europcar considers the Picanto a “mini” – unlike the Clio – so why did they give us a car not up for the trip? "

MADRID, ES - Reviewed by MARIA VANESSA - January 14, 2013

MADRID, ES - Reviewed by VADIM - January 10, 2013

MADRID, ES - Reviewed by DAVID - January 08, 2013

" Good customer service reps and very flexible about changing arrangements. "

" Loved the car but the information about drop-off and pick-up were a little thin. Also, there should have been more information about the fees paid up front and those paid at the end. Still have not gotten an itemized receipt and dropped the car off four days ago. "

MADRID, ES - Reviewed by MIGUEL - January 04, 2013

" El papeleo fue muy facil de hacer en Internet y en eel aeropuerto. Tanto a la recogida del vehiculo como a la entrega. "

" El personal en el aeropuerto fue muuuy agradable y servicial. Un 105% de satisfaccion. "

MADRID, ES - Reviewed by HUGO - January 03, 2013

" Perfect ! ...as usual. "

MADRID, ES - Reviewed by ANDREW - January 02, 2013

MADRID, ES - Reviewed by LUIS - January 02, 2013

MADRID, ES - Reviewed by KIRILL - January 01, 2013

" Very expensive for automatic transmission cars "

MADRID, ES - Reviewed by NICHOLAS - December 29, 2012

" See comments below "

" Very poor, upon check in of vehicle. The man checking in the vehicle got on his hands and knees and looked for damage underneath the car where he claimed the under bumper had been scrapped on a curb. Now this was not something I had looked for on initial inspection (the car - a black Audi A5 convertible- already had several scrapes listed). I was charged 400 Euros for damage I had not done. This employee immediately looked for this damage and in over 20 years of renting cars regularly for euro travel is something I have never seen before. It felt very much like a scam. "

MADRID, ES - Reviewed by BREANNA - December 20, 2012

MADRID, ES - Reviewed by PHIL - December 20, 2012

" Arruello and his Avis staff in the MAD airport were outstanding! The car we reserved was too small for our luggage. For a very small increase they upgraded us!!! "