AUTO EUROPE MADRID, SPAIN Car Rental Reviews

MADRID, ES - Reviewed by PAUL - August 06, 2020

" thanks "

" all very good, except central phone number (in France) to schedule return was never answered. "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JAN - July 16, 2020

" Very happy whit the service "

" Perfect a1 "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by MARÍA - July 14, 2020

" I had some questions about my rental and the online support team solved them very quickly and nicely. Thank you! "

" Very good experience, even thought we are going through difficult times they were very nice "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JERRY - January 29, 2020

" Always easy to book on line or make changes with the help of a rep. "

" Great rental company but return procedure was slow. Unloaded vehicle and had to wait for an agent to come do inspection eventhough l was the only returning customer. Then, final confirmation was delayed because data would not load from the agents handheld device. 10-15 minute process is too long. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MADRID, ES - Reviewed by VOLODYMYR - January 09, 2020

" Super price and service "

" Super. Manager was very helpful and polite. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by BRANDON - January 08, 2020

" Booking our premium class vehicle in Europe, about 45 days in advance, definitely got us a great deal through Auto Europe. The deal was so good that I was skeptical until the very end when we paid only what was agreed. Fantastic! "

" Quick and easy. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by BHARAT - December 23, 2019

" Auto Europe is a good company. Rented twice with them during the last 3 months. Very happy. "

" Very Happy with Hertz. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by SELCUK - December 04, 2019

" Thank you. The offer included zero excess collision damage waiver. There was a teeny tiny scratch on the bumper. The avis representative wanted to charge me but thanks to the waiver i did not pay a dime. I was very much satisfied. Autoeurope is on top of my list when I need a rental next time. "

" it was ok. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ROBERT - November 13, 2019

" Excellent. "

" Only issues were with the vehicle - stalling out in 1st gear and part of the windshield had splash marks and not able to clean. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MADRID, ES - Reviewed by TIMOTHY - November 07, 2019

" Everything went smoothly "

" Smooth check out and back in - entirely satisfied "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by EDWARD - October 31, 2019

" Your team in the USA and Spain were excellent! Very responsive, customer focused and made the lease transaction go very smoothly. "

" Our lease car was great! Easy to drive and comfortable. This is the second time we have leased a Peugeot and was very satisfied. Ed Neenan "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by THOMAS - October 30, 2019

" Good value "

" I would rent from them again "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADRID, ES - Reviewed by DAVID - October 29, 2019

" All things were good "

" Great service very satisfied "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JOHN - October 29, 2019

" great "

" great "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JEFFREY - October 28, 2019

" Rental experience was easy and smooth "

" My Citroen C4 Cactus was clean and in great condition upon receipt. The car performed well and was as advertised. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JAMES - October 14, 2019

" I have rented cars through Auto Europe three times; each time without problems. "

" Everything was handled efficiently. Staff was multi lingual and helpful. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by PATRICK - October 14, 2019

" It was easy to rent a car as always. Modifications were done with no problems. Pick up and drop in were efficient. "

" We had a very good experience. No problems whatsoever. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ORIONE - September 30, 2019

" Easy and fast "

" General good experience. Bad that you do not indicate the GPS address for return car. I lost 2 hours looking for entrance at car return Atocha station Madrid. Furthermore Europcar telephone number in confirmation papers is wrong. "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MADRID, ES - Reviewed by SOOJI - July 26, 2019

" Making a reservations was easy. Actual rental process was same as promised. "

" Everything was as expected and the staffs were very kind in all three locations where I stopped by. (Madrid airport T1 / T4 / Cordoba bus terminal). "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by GERALD - July 12, 2019

" great "

" great "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by STEVEN - June 18, 2019

" Overall good experience both in Madrid for pick up and again in Gijon for drop off. "

" Had trouble at first with car but staff was good at fixing this. Also gave free upgrade for the delay. "

Overall Value: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by EDWARD - June 16, 2019

" No problem "

" This time all went well. Our last rental with them was a horror ' "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by MARCUS - April 18, 2019

" Great experience as always "

" It took an hour to actually pick up the car at Atocha. Staff was very friendly and pickup and drop off and the vehicle was fine "

Overall Value: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MADRID, ES - Reviewed by THOMAS - April 12, 2019

" We love Auto Europe and refer them to everyone who asks - which happens often because we travel a lot and many of our friends come to us for advice. I wouldn't thinking of renting from anyone else. "

" As you know we scratched the right front fender of the car. When I called Avis in Sevilla to bring this to their attention - trying to be honest and up front- I was told by the lady who I spoke to that they would automatically charge my credit card 1300 Euro's. When I pointed out that I had paid Auto Europe for full coverage with no deductible, she said that was between me and Auto Europe and as far as Avis was concerned I had no coverage at all. Not what I wanted to hear. She was very nasty and completely uncooperative. Of course, when I spoke to Auto Europe I was assured I had nothing to worry about. Re: our Avis rental from Florence to Milan, everything was fine except when we dropped off the car. They were prepared to charge us an additional 30 Euro's but could not explain what it was for. We were completely paid up front with Auto Europe, brought back the car on time with a full tank of gas and no damage. The man behind the counter had a terrible attitude as if we were bothering him but subsequently cancelled the charge with no explanation and no apology. Just a shrug of his shoulders while talking to someone on his phone. So the cars were fine but Avis has a real problem with some of their employees. "

Overall Value: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MADRID, ES - Reviewed by THOMAS - April 10, 2019

" Very pleasant. "

" Only one complaint. The Renault Megane is irritating to drive in stop and go traffic because its engine shuts off to conserve fuel. Then restarts and surges/jumps when you accelerate. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JOHN - January 27, 2019

" Easy to book, good value, clear explanation of what is covered/uncovered in contract. "

" Good location in city center and airport, quick in and out, brand new car, bigger (wagon vs hatch) than what I had booked. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by MAPI - January 17, 2019

" Excellent staff, easy to contact "

" The car was excellent. The pick up and Drop off super efficient and fast. The best car we have ever rented in soain in the last 10 years. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by DOUGLAS - January 01, 2019

" Fast and friendly service both in and out. "

" Nice clean well maintained auto. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by GABRIEL - December 28, 2018

" The most reliable partner you should choose when you need to rent a car from one point to the other. "

" I've finally found a reliable partner I can rely on when it comes to renting a car /van when in Europe. Extremely impressed!! "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADRID, ES - Reviewed by DERIC - December 28, 2018

" Very very professional. As for Europcar too. "

" I had to top up adblue at 30000km. Two days after collecting car. But I lost my receipt. My first car was attacked by robbers who smashed the windscreen etc. However I had a replacement car very quickly. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by REFAEL - December 25, 2018

" Great value with no last minute surprises. everything was clear and simple. "

" Great value with no last minute surprises. "

Overall Value: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JUAN - December 24, 2018

" Rental process was quick and easy and great price "

" Overall very satisfied with rental just one small issue at airport pickup location which staff there resolved for me "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by YONG - December 17, 2018

" Easy and seamless process "

" Quite friendly and convenient "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MADRID, ES - Reviewed by JAVIER - November 25, 2018

" I will use it again "

" Everything worked well "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by PAUL - November 22, 2018

" excellent experience "

" grat experience "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ROBERT - October 29, 2018

" Excellent "

" Excellent "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by MIKHAIL - October 28, 2018

" I keep using Auto Europe services for many years and plan to do the same in the future. Very Satisfied "

" was very good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JOHN - October 10, 2018

" Staff was very efficient. Pickup at airport was quick. Paperwork was a minimum and we were on the way. Return was also very efficient. Best car rental experience I have ever had in Europe. "

" Loved the car. Plenty of room for the four of us and our luggage. Car had all the comforts and options especially the rearview and overhead camera and warning sensors. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by CONSTANCE - October 02, 2018

" Easy, quick reservation process. Great service at the airports and a very good deal "

" Easy and quick! Nice car in good condition. Would use Avis and Auto Europe again "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ALBERTO - October 02, 2018

" Very nice "

" Excelente service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by EUGENE - October 01, 2018

" First time using Auto Europe. Very responsive when questions. Will use them again for future Europe trips. "

" Staff was very helpful. We experienced an cigarette lighter (12v charger) problem which kept us from using our rented GPS, but at drop off EuropCar gave us a discount that more than offset our GPS cost. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ALEKSANDER - September 30, 2018

" Easy pick up, easy return "

" It was a very nice car at great price "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by MILO - September 16, 2018

" Just as good as last time I used the service. "

" The Peugeot is a great car and performed extremely well. Very satisfied with driving and handling on the road. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by YOLANDA - September 12, 2018

" Great deal on this rental and everything was done with ease. "

" Best thing that's ever happened to road trips "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JOSEPH - July 27, 2018

" Good service "

" Good service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ROBERT - July 20, 2018

" works well "

" Everything great. The car is quite noisy. Not sure why this one is louder than other Peugeots we have leased "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADRID, ES - Reviewed by LOUIS - April 27, 2018

" very happy with the service and the the people I dealt with. "

" very happy with the service and the the people I dealt with. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by STEPHEN - April 24, 2018

" Wonderful. Excellent prices. No hassle. First time using them but will next time, also. "

" The staff was great. Helpful, efficient and friendly. The car was just okay. The tire pressure was low and we needed to replace the 12V fuse so our gps could charge. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MADRID, ES - Reviewed by DAVID - April 22, 2018

" Very good experience and, if I need a car in Europe again, I will start with Auto Europe. "

" In general, I was very satisfied with my car rental experience. When we arrived at the Madrid airport on April 7 in the late afternoon, I found the first agent, at the rental desk, to be short tempered nor did she offer any information about GPS or insurance (which may prove to be important). There was also considerable discussion about the two child seats I had requested, which eventually we managed to resolve. The vehicle we received when we went to the Avis parking lot, was a nine passenger, manual transmission van, not the seven passenger, automatic transmission vehicle I had requested. At this point, the fellow at the parking lot office proved to be very kind and very attentive, apologizing profusely for the rental desk's error. He found an automatic transmission van elsewhere in Madrid, which, unfortunately, had mechanical difficulties en route to the airport. Fortunately, another customer returned a van which was large enough for our party of six (four adults and two small children). The fellow at the parking lot office kept informing me of the developments and, after about an hour and a half, we were on the road in the third vehicle. I wish I had the fellow's name, because he is a true asset for Avis. When parking in Askoitia in the Basque Country, I scratched the back fender of the van. I pointed this mishap out to agent when I returned the vehicle at the Madrid Airport on April 14 but have heard no report about any additional cost (it has now been over a week). The return went quickly and smoothly, except for this outstanding item. The car functioned well and I was surprised by the courtesy of the Spanish drivers (in comparison with so many US drivers). "

Overall Value: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by HELEN - April 03, 2018

" As always; efficient, friendly, helpful "

" Helpful, pleasant staff who spoke very good English - much appreciated "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by THOMAS - March 29, 2018

" Very good ! As always. "

" Very good ! A general comment : When returning a rental car to Terminal 1 in Madrid . . there needs to be better signage indicating that returning rental vehicles should go to arriving flights level (ground level) Of course that makes sense. But, most returning drivers are going to be departing so it is confusing. So my instinct took me to the departing level and that is incorrect. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JOSE - March 29, 2018

" Very responsive and accommodating. "

" Overall, it was good. The car could've been a bit better in condition. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MADRID, ES - Reviewed by ALAIN - March 29, 2018

" Have been a customer of Auto Europe for 30 years + and am still a fan "

" At Madrid Airport, the car pick up took us 45 min even though we were the only ones. Their computer network was not working as was not the credit card link. For the return, personnel was neither terribly polite nor efficient. The signage to find Avis pick up is not well displayed. "

Overall Value: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 8

MADRID, ES - Reviewed by ADAM - December 03, 2017

" Great experience! "

" Great experience! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by MARK - August 14, 2017

" The person who assisted us was extremely helpful and went out of her way to ensure that we got the best service for our money. "

MADRID, ES - Reviewed by DAVID - August 08, 2017

" User-friendly experience to book online. "

" Efficient process and knowledgeable, helpful, and friendly staff. Great overall experience. "

MADRID, ES - Reviewed by WOLF - June 10, 2017

" Long wait in line to process actual rental. There appeared to be an inordinate amount of paperwork involved with each client and a lot of interruptions as agents conferred with each other about issues. They appeared distracted by other clients who had requested automatic transmissions. "

MADRID, ES - Reviewed by LUCINDA - May 15, 2017

" we got a parking ticket in Madrid. There was no way to pay it directly. I assume will be presented to you. Ihere any point in my sending a picture of it to you? "

MADRID, ES - Reviewed by BRUCE - April 28, 2017

" It was a Hertz rental. Car was very nice and everything went extremely smoothly "

" Always satisfied. "

MADRID, ES - Reviewed by JOHN - April 07, 2017

MADRID, ES - Reviewed by MALCOLM - March 24, 2017

" Nice car, a new Opel Astra with all the bells and whistles. Hertz tried hard to upsell and I am glad I resisted. The Hertz lot at Terminal 1 is horrible, as it was 10 years ago. Use T4 if you can. "

MADRID, ES - Reviewed by RAVI - January 06, 2017

" Service in Madrid was great! We got an upgrade to one size up since it took the office almost and hour to process the paper work. Car had a lot of dents when we got it - but they recorded every one of them - so that was good! Car and the drive worked out great - we were a family of 4 driving from Madrid to Toledo,Córdoba Seville, Malaga, Granada, Valencia and then dropped it off at Barcelona. "

MADRID, ES - Reviewed by SERGIO - December 30, 2016

" Good experience overall. Nice car, great price. Suggested improvement: about ?50 additional tax charged at the end, it should have been part of the original price. "

" Good experience; employees were a little too pushy to sell extra warranty, even though I was fully covered by my credit card. "

MADRID, ES - Reviewed by MIKE - December 28, 2016

" Seemless rental for less while in Europe. "

" The ladies at the rental counter spoke execelent English. We were provided with new Opal Astro. We drove about 2200 KM and were surprised at the performance. "

MADRID, ES - Reviewed by RICARDO - November 18, 2016

MADRID, ES - Reviewed by FRED - October 25, 2016

" Super low rate was offered for a car that was quite adequate for our needs. "

" My flight arrived early and the customs/immigration gauntlet was unusually speedy, so I got to Hertz about 1 and 1/2 hours early and our selected car was not available yet. They offered us a larger car that also had automatic transmission and economical Diesel for an upgrade rate that was only about 7 euros a day. We took it for the extra luggage room. Turned out to be a super car....a Skoda Octavia, a VW Passat clone. We were happy! "

MADRID, ES - Reviewed by GREG - October 23, 2016

" no problems at all "

MADRID, ES - Reviewed by MICHAEL - October 18, 2016

" The fee that we were quoted was very reasonable and the car was satisfactory. "

" Hertz personnel were always professional and efficient. I have two complaints about the car that we used. 1. The car was identified at return with a bent license plate and we were shown a full frontal photo, taken at the time of checkout showing the plate not bent. We later found a photo of our own showing the plate to be bent. Charge to us ~$300. I will appeal. 2. No backup camera working on car even though I believe the car had the capability. "

MADRID, ES - Reviewed by CARMELO - October 15, 2016

" I've used your company for years and have always been please/satisified. "

MADRID, ES - Reviewed by FABIENNE - October 05, 2016

MADRID, ES - Reviewed by WEI - October 04, 2016

" very helpful, responsive and efficient staff wide range of choice for vehicles smooth and easy rental process "

" efficient staff quick and smooth process "

MADRID, ES - Reviewed by ARTURO - October 04, 2016

" We rented the Seat Leon, drove very well, nice big trunk and Hertz is always an easy company to deal with. "

" Nice, fast and professional. "

MADRID, ES - Reviewed by GREGORY - October 02, 2016

" Always good results. "

" Easy pick-up and drop-off. The only problem, not a fault with Hertz, but the Madrid airport. Virtually impossible to find a gas station and we ended up paying a very high refueling cost. "

MADRID, ES - Reviewed by TOBIE - September 18, 2016

MADRID, ES - Reviewed by JAMES - September 13, 2016

MADRID, ES - Reviewed by FRANCOIS - August 31, 2016

" Very good I will recommend I gone a reserve again next year if I found a good price "

" perfect "

MADRID, ES - Reviewed by RAINER - August 18, 2016

" Easy, reliable reservation. "

" Very good almost new car. Preexisting scratches on the mag reems were not mentioned on the rental agreement. "

MADRID, ES - Reviewed by JORGE - August 15, 2016

MADRID, ES - Reviewed by DAVID - August 11, 2016

MADRID, ES - Reviewed by LORENZO - August 02, 2016

" Very tough sales people at counter. Tried very hard to upsale. I forgot my reading glasses in car cup holder, both Hertz and I tried to get a hold of airport location for 2 days and no answer at all. Phone just rang, no vm. Very expensive case and glasses. Had to get taxi to airport, no luck on glasses. Car was nice and clean with ussual scratches but did its job. "

MADRID, ES - Reviewed by DIMITAR - August 01, 2016

MADRID, ES - Reviewed by JORGE - July 26, 2016

" Great customer service at pickup, giving me the option to upgrade to a better vehicle at a discounted price, which I accepted. Vehicle was fantastic, and we had no issues in our 2,000km journey through northern Spain. However, at the drop-off in Madrid, everything went well except the inspector said that the gas tank wasn't completely full. I had filled up 20km away from the airport fearing that I wouldn't see another gas station the rest of the way. And the gas indicator still showed it completely full... so not even sure how he noticed. Regardless, I feel like they should be more lenient with this, as gas stations are not always present at airports. "

MADRID, ES - Reviewed by JON - July 22, 2016

" From the renting online to being kept informed to pick-up and drop off everything was perfect and everyone was so helpful "

" All employees were so helpful and so friendly it made the renting experience such a joy "

MADRID, ES - Reviewed by ARMANDO - July 22, 2016

MADRID, ES - Reviewed by JULIUS - July 21, 2016

" Excellent customer service and overall quality. My only complaint is that the one-way drop charge is so expensive 505 Euros! Perhaps with more coordination of one-way vehicles this charge could be reduced. "

" Hertz is a great car rental company, however trying to reach the Airport office in Florence Italy at ANY hour was impossible. I needed to check if there was an after hours drop box at the Florence airport and if there was 24hr shuttle to the terminal. No one ever answered the phone and in the end I called Auto Europe in the States long distance and they helped me out. BTW no shuttle until 7am and barely any taxis! At least install a taxi phone. "

MADRID, ES - Reviewed by JACQUELINE - July 13, 2016

" It was very east to set up the rental. The information was very clear on the voucher. "

" The attendants were very helpful. It was a good experience. "

MADRID, ES - Reviewed by DANIEL - July 09, 2016

" Excelent pricing on preferred companies "

" Always good quality "

MADRID, ES - Reviewed by SHARON - July 07, 2016

" I was pleased with the car rental until I returned the car. There were two places where other people had obviously brushed into me. There were scratches there. I was given an estimate of around 511 Euros. When I expressed surprise at such a high amount for two spots that you could barely see, I was told that because I didn't use their insurance, there was a minimal amount that they had to charge. "

" I don't know whether or not my complains should be with Dollar or Auto Europe. See above. "

MADRID, ES - Reviewed by DANNY - July 06, 2016

MADRID, ES - Reviewed by PAUL - July 05, 2016

" Very good and gracious staff. "

" We were at the pickup 2 hours early and were told we'd have to wait 2 hours for the car. They said if we'd rented through Hertz they could have provided us a car immediately. To get a car without waiting I had to rent an "alternate" car, the most expensive on the lot. The car itself was fine, but the message I felt we got at the Hertz counter was "we should have rented through Hertz rather than a second party." "

MADRID, ES - Reviewed by WILLIAM - July 05, 2016

" We got a great car that only had 5500 kilometers on it. The check in and check out went smoothly; I was satisfied and would use Auto Europe again. "

" I do not speak Spanish; the counter person did not speak English. I had to sign an additional document that appears to have added $98 to the total cost; I still do not know if I had to return the car with a full take; the counter person indicated that I did not but I did. Process was very smooth; I would use them again. "

MADRID, ES - Reviewed by TIMOTHY - July 04, 2016

MADRID, ES - Reviewed by RUDI - June 26, 2016

" Good value "

" Service perfect "

MADRID, ES - Reviewed by JEANNE - June 26, 2016

" Excellent in every way. "

" Staff was a little brusque, but efficient. "

MADRID, ES - Reviewed by MERLIN - June 22, 2016

MADRID, ES - Reviewed by GEORGE - June 22, 2016

" Everything went well. There were no problems. "

" The automobile we rented was excellent. "

MADRID, ES - Reviewed by FRANCISCO L. - June 19, 2016

" I got an excellent price of car rental through Auto Europe. "

" After driving 3200 km, our car broke down in Zaragoza, Spain; we called road service, and just 35 minutes later we were driven to the nearby airport and given a replacement car. People at Zaragoza were wonderful: cordial,efficient, organized. We were very pleased with their service and kindness! In the past 40 years, I have rented many cars from about 12 companies in different countries; some of those experiences were not memorable, but this time, I had the best ever rental experience. I will definitely rent again from Auto Europe and/or Hertz! Kudos to your Spanish employees! "

MADRID, ES - Reviewed by LESLEY - June 19, 2016

" excellent service. competitive prices and helpful people on phone. "

" only one person on duty in T1 so a bit of a wait and quite a long line behind me. but helpful and tried to speak English "

MADRID, ES - Reviewed by THERESA - June 17, 2016

" We didn't check the tank before we left the agency. It was only 3/4 full. Then we were driving on the highway and had driven about 1 1/2 hours when the tire went flat. There was no place to take it on Sunday and then we were in Toledo which has no Hertz offices. We had to get a new tire and pay for it ourselves or drive to a big city hours away. The staff at the return office in Barcelona was very friendly, but thought we were worried about having to pay damages for the flat. We were actually wondering if they were going to reimburse us any of the money. "

MADRID, ES - Reviewed by CESAR - June 14, 2016

" Very good experience. "

" Very good. "

MADRID, ES - Reviewed by BRIAN - June 13, 2016

" Very straightforward booking process without hidden extras. This made the process smooth and I would use the service again. "

" It was busy during pickup & drop-off, but staff was professional. The gent looking over the car at return was particularly friendly and helpful. "

MADRID, ES - Reviewed by RACHAEL - June 13, 2016

" we hd a very good experience with Auto Europe.Everything went very smoothly! "

" hertz was very good. we were happy we could work out picking the car up in the city and not at the airport "

MADRID, ES - Reviewed by JOHN - June 09, 2016

" Easy to make arrangements online. Good experience calling and talking to person also. "

" Very difficult to find Hertz desk in airport. Very little signage. Desk person was good. Need to have directions to leave airport because you have to take a toll ticket and pay, but toll booth doesn't take cash. Had to back out and go to side and pay inside at a cashier. No signage to that effect anywhere. "

MADRID, ES - Reviewed by ANTHONY - June 08, 2016

" The email contact was prompt and thorough "

" the service. the car and the convenience were first rate "

MADRID, ES - Reviewed by MICHAEL - June 08, 2016

" When I need help the support was very fast and well done "

" Hertz was excellent, service was quick and provided the little extra assistance for an up grade that ended up saving us hundreds. Thanks "

MADRID, ES - Reviewed by ANDRE - June 07, 2016

" Excellent customer service, very reliable and efficient. My to-go place to rent a car in Europe. "

" Great car and good rental experience. The only issue was that on the car delivery there was a scratch on the right rear side that I haven't noticed and wasn't reported by the agent. On the delivery the receiving agent noticed it and reported. Not a big deal but that was not my responsibility and it should've been reported by the first agent. Other than that, very professional service. "

MADRID, ES - Reviewed by WILLARD - June 06, 2016

MADRID, ES - Reviewed by PAUL P - June 03, 2016

" Booking was fine. "

" The car was good enough. Hertz rep tried to push for Super Insurance. Charged for "Service charge" ?? of over 18 Euros. That wasn't disclosed during booking. The contract was executed at 11:39 AT The rental office. The car was physically delivered at the garage at 12 noon. However contract indicates the car return time is 11:25. Not kosher. The staff at the return station at Madrid airport T4 was less than congenial. So lot small things that was not likable. "

MADRID, ES - Reviewed by NESTOR - June 03, 2016

" Perry was clearly experienced and therefore helpful. More specific instructions as to where Hertz office at Attocha train station is located would have been helpful. I did not ask for them, just assumed there would be an office in the station, and had a taxi take us there. But we found it. "

" Hertz rep announced we had no zero insurance with Hertz, which we had purchased through Auto Europe. But after he checked with his "boss" by telephone, changed his view and assured us we did. Their computers were down they said so process seemed to involve telephone conversations and took a while. Car was splendid. Would have benefitted from specific drop off instructions at Madrid airport. "

MADRID, ES - Reviewed by ERIC - June 01, 2016

" Ok "

" Car: great Agent: great Location: poor - VERY difficult to find, especially when returning car "

MADRID, ES - Reviewed by DENISE - May 30, 2016

" it was easy to book. It would be nice to have options for more types of coverage like multi-driver and no deductible insurance at the time of booking. It would also be great to be able to pay all fees in advance but see how that may be hard. Love the option to rent a GPS in the states before going. That was super helpful. I ordered the older GPS so I could have pedestrian mode and that was so helpful with all the walking. Our newer car had a built in GPS but it would not let me change the language but if someone has the language skills there is no need to rent one. "

" it actually ended up being Thrifty and Hertz when I got there but they were very helpful and knowledgeable "

MADRID, ES - Reviewed by BORIS - May 28, 2016

" simple process, had bad prices around when I was booking "

" quick and easy. "

MADRID, ES - Reviewed by DARIUSZ - May 24, 2016

" Great service, very friendly, knowledgeable and helpfull agents "

" Solid "

MADRID, ES - Reviewed by MANUEL - May 23, 2016

" Very satisfied with the rates and the service. Hertz provide excellent service as well. "

" Excellent service. The car was brand new. Easy and no complications with pick up and return of car. "

MADRID, ES - Reviewed by ARUTHUR - May 20, 2016

" Everything to picking it up to dropping it off and in between (sending me a gps) was all easy and efficient. "

MADRID, ES - Reviewed by CHRISTOPHER - May 19, 2016

" Simple, fast, and never dissapointing. In setting up our rental the representative was extremely helpful and patient. I will continue to use Aotu Europe in the future and will recommend you to everyone! "

" Great car, great service, great price. You can't ask for anything more. "

MADRID, ES - Reviewed by KAREN - May 16, 2016

" I have used Auto Europe many times to book my rentals for vacations in Europe and they have always provided a profession, smooth experience at a reasonable price. When I have needed to call them they are always well informed and helpful.A+ "

" The agents in Madrid were fabulous. We had 6 suitcases and they were careful to provide us with the most trunk space as possible. They really went out of their way to get us our car and send us on our adventure in Spain. The car was a fun 6 speed manual which was very comfortable. "

MADRID, ES - Reviewed by RAYMOND - May 14, 2016

" We received very prompt and courteous service at the pick-up office in Madrid. Unfortunately, the car was difficut to locate in the parking garage down the street from the office. Better signage might be in order. The car performed well in both city and highway driving. Dropping the car off in Lisbon was also efficient and the staff courteous and friendly. "

MADRID, ES - Reviewed by GALEN - May 08, 2016

" It was Hertz not Dollar! "

MADRID, ES - Reviewed by EVAGELOS - October 10, 2015

" There should be an office to all terminals. Also a drop off parking in at least one more terminal "

MADRID, ES - Reviewed by KRISTIN - October 01, 2015

" The car was relatively new, functioned well and lived up to expectations. Thank you. The HERTZ staff was friendly and helpful. "

MADRID, ES - Reviewed by DONALD - September 19, 2015

" We didn't get the car we thought we'd have but the one that we ended up with was fine; right size for our group, lots of trunk space and very comfortable over all; also good on the fuel! Pick-up and return at the Madrid airport was easy enough although we had to wait for a staffer on our return day and glad we were not in a hurry. Did not like having to pay an airport surcharge altho this was in the "fine print" on the contract as well as no refund for unused day. Those were the two negatives; would check other company terms before renting from you again for that reason. Received the GPS unit on time; it worked well most of the time but needs more updating; street directions not always correct; "

" Overall no problem; had to wait when returning the car as no staff was present. Good thing we weren't in a hurry to catch our flight that day. "

MADRID, ES - Reviewed by FERHAT - August 27, 2015

" - I don't remember if the airport payment of 40 euros was written in any part of the reservation progress - A better email, explaning the delivery process may be usefull. At the madrid airport, Hertz was making the delivery for DOLLAR. It was a waste of time, untill i found the small note about this on the woucher, thank to the free airport internet. - Best prices after all the internet search. "

" - The car gets a max of 50 euoros of gas for fulling the tank, but you take 80 dollars for 3/4 tank fulling - Overall performance and the sanitation of the car was good. "

MADRID, ES - Reviewed by JUAN - August 26, 2015

MADRID, ES - Reviewed by STACY - August 17, 2015

" I have used the company many times for annual vacations in Europe and have always been happy. "

" No problems, good experience. "

MADRID, ES - Reviewed by OLEKSANDR - August 15, 2015

MADRID, ES - Reviewed by MIGUEL - July 26, 2015

MADRID, ES - Reviewed by MARIA DEL CARMEN - July 13, 2015

MADRID, ES - Reviewed by CARMELO - June 21, 2015

MADRID, ES - Reviewed by CHERYL - June 20, 2015

" Very pleased. Excellent service. Virtually a new automobilie. No problems other than very confusing signing at the Madrid Airport which is not an Auto Europe problem, but does impact Auto Europe's customers. Overall, an excellent experience and we will certainly use Auto Europe again as well as recommend Auto Europe to our friends and my business associates and clients.. Thank you. "

" It may have been a DOLLAR account, but we went to the Hertz counter and rented a Hertz vehicle. So, cannot speak about DOLLAR since we did not encounter that company. "

MADRID, ES - Reviewed by SCOTT - June 13, 2015

" ease of navigation with the site and clear communication via email after booking online. "

" The auto was an excellent, nearly brand-new Peugot that was a fream to drive. Service at the airport desk both when picking up and dropping off the vehicle was friendly, efficient and expedient. I could not have asked for a better experience. "

MADRID, ES - Reviewed by KEVIN - June 02, 2015

" I did not get a diesel as the model car that was shown to me. Would have been cheaper on fuel. Other than that I am satisfied. "

MADRID, ES - Reviewed by CHRISTOPHER - June 01, 2015

" I was very happy that Auto Europe was able to assist me with changing the dates of my rental. "

MADRID, ES - Reviewed by RYAN - June 01, 2015

" It was seamless and very helpful for successfully renting a car in Spain! "

" No problems. Easy to find and get in and out. "

MADRID, ES - Reviewed by CECELIA - May 27, 2015

" The attendants at the rental location in Madrid, Spain spoke English and was very helpful. "

" The car was clean and well maintained. Everything went very smoothly. Do allow yourself extra time as the cars are a 1/2 block from the agency and in a parking garage. "

MADRID, ES - Reviewed by JORGE - May 17, 2015

" Excessive wait time to pick up car. "

MADRID, ES - Reviewed by HOWARD - May 16, 2015

" I have rented through AUTOEUROPE over a dozen times and each time the car has been ready for me, check in has been accomplished easily and the procedure of completed the rental has been very quick. Customer service representatives have been courteous and efficient and very helpful "

" DOLLAR rental was through the HERTZ desk and I am not certain that this was indicated on my rental documents. If it was not, it should have been. Otherwise check in and check out were fast and professional "

MADRID, ES - Reviewed by ROBERT - May 10, 2015

" . "

" Easy location for car pick-up at Madrid Airport. "