AUTO EUROPE EDINBURGH, UNITED KINGDOM Car Rental Reviews

EDINBURGH, GB - Reviewed by RICHARD - September 22, 2022

" Great customer service "

" Real easy & fast at the counter to pick up the car "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by CHRISTOPHER - June 21, 2022

" Excellent Car. Outstanding Experience "

" Outstanding "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by ALAN - February 26, 2020

" Easy to book with and we have never had any issues when using them. "

" The customer servics at Europcar both on pick up and drop off was excellent. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by GEORGE - November 14, 2019

" Overall, it was easy, and pleasant, I would not hesitate to recommend Auto Europe to my friends and family. "

" I had no wait at all, the counter staff were very pleasant and helpful. I was on my way without delay. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by PETER - November 13, 2019

" Everything was great. "

" Everything was fine. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by STEVE - November 07, 2019

" Would recommend to anyone renting. "

" Provided excellent selection of vehicles "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by BRUCE - October 30, 2019

" Have been using Auto Europe for many years and have always been very happy. Easy to use online, and easy to deal with on the phone. Never a problem to make changes. "

" New check-in system a good idea, but screens were not working, so staff were calling out names. We had no idea how long the list was, or if we were even on it. After almost an hour of waiting, I asked loudly if an hour wait was normal, and was told to wait my turn. Then waved to the desk, asked my name, and magically I was at the top of the list. Picking up a car takes much too long, anyway--lots of filling out redundant information that should already be on file. Other than this, I've always been happy with Europcar. "

Overall Value: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by LYNN - October 29, 2019

" Always rent through Auto Europe. "

" Very convenient pick up and drop of& at Waverley Train Station in Edinburgh "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by JOSEPH - October 29, 2019

" Very smooth process. "

" We experienced a tire blow out while on vacation and Hertz emergency repair was very helpfuland quick to provide necessary service. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by TOM - September 29, 2019

" Good way to compare options for car rental "

" The attendant at the counter, Roddy, was very helpful in getting us the right car for our visit. I appreciated his suggestions. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by MARK - September 10, 2019

" Good price, nice car, friendly staff. "

" Check in process at airport was surprisingly efficient. Unfortunately the online check-in (whereby payment details and the like are supplied beforehand) did not work. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by ZDENEK - September 01, 2019

" EVERYTHING WAS PERFECTED "

" EVERYTHING WAS PERFECTED "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by DAVID - August 31, 2019

" Very good company and I would definitely use this facility upon my return. "

" Very nice car with very helpful GPS . Extremely good gas mileage. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by DAVID - July 13, 2019

" USER FRIENDLY...EFFICIENT "

" Just good simple service. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by DAVID - July 12, 2019

" Experience was excellent. Check out, return processes were excellent. "

" Car performed flawlessly. Counter staff was super helpful. Only suggestion I might make is to include an owner's manual in the car as some of the controls took a few minutes to figure out, i.e., location of gas cap release, how to adjust mirrors, etc. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by EILEEN - June 18, 2019

" Experience was wonderful on all accounts! would use them again! "

" The rental agent onsite was wonderful!! Made it so easy to get the car and was polite and knowledgeable. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by JONATHAN - April 12, 2019

" Great rates, no problems with reservations. "

" Staff was very helpful and made sure we were comfortable with how to operate the car. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by HARMEET - April 05, 2019

" Great experience, after initial booking I saw lower rates and auto Europe refunded me the difference. I have rented 3 times from autoeurope and it has been great experience "

" Everything was great "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by MEHERNOSH - December 27, 2018

" Good. "

" I had booked a mid sized SUV and was given a full sized SUV. For the first day the vehicle was stuck in the 4 x 4 mode and wouldn't shift to the 2 x 4 mode, which made the car very heavy to drive. Somehow on the 2nd day I managed to change the mode to 2 x 4 and then it was OK. I was a bit uncomfortable driving it at first but after a while got used to it and the rest of the trip was good. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

EDINBURGH, GB - Reviewed by STEPHEN - November 07, 2018

" Auto Europe was great and the website was very easy to use. "

" Both cars very, dirty inside and I had to clean them before I could comfortably use them. "

Overall Value: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 7

EDINBURGH, GB - Reviewed by PETER - October 28, 2018

" Rented cars all over Europe thru Auto Europe for many years. You have rentals available from many, most, local companies so one can compare prices and terms without going from site to site. Plus you are available 24/7 for help if needed. "

" They did not require proof of CDW this time. It was a hassle last year at Heathrow. I had letter from card this time, better to have it and not need it. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by SHEILA - September 30, 2018

" wonderful experience "

" quick and easy "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by JAMES - September 13, 2018

" Great car and service "

" Great car and service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by TRACY - September 12, 2018

" I liked the person I spoke to on the phone. She checked out different options for me and took the time to explain stuff to me when I asked questions. "

" Staff was pleasant to deal with. Drop off experience was fast. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by BIRNEY - July 31, 2018

" Very easy to use and no problems in any of the communications of services. "

" We received a bigger and better car than requested with no additional cost. The staff were pleasant, thorough, professional, courteous and helpful. Our only issue was lack of instructions on how to use the GPS. It was set for a previous trip and we were not able to re-program it so it kept telling us to go a different way than we wanted. There was also an annoying chime that sounded every time the car reached the speed limit. I wish we had known how to turn that off. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by JANI - July 31, 2018

" Easy solution to compare different rental companies' prices "

" Everything went fine, nice people "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by PETER - April 25, 2018

" very helpful "

" very pleasant staff "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by JEFFREY - April 22, 2018

" Very good "

" Very good people at pickup. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by MOHAMAD AZHAN - March 28, 2018

" Edinburgh haymarket branch staff is very polite amd accommodative "

" Awesome. Responsive and accomodative "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by MICHAEL - January 30, 2018

" Fast, economical, great! "

" Fast. efficient, excellent value. Vehicle had some body damage and worn tires. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by JANETTE - January 29, 2018

" I nearly always use Auto Europe for my car rentals. Great service when I call, best prices and easy to book via website. "

" I was nervous about picking up the car so late as the voucher said rental location was open until Midnight but their website said 11pm. However my flight arrived on time and I was able to pickup car at 10:30pm. Agent told me that opening times are seasonal and so they were open till 11pm. However she said that they do wait up to an hour after flight arrival time. I also really liked the fact that they did not charge a drop off fee. Car was great. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by COLIN - October 22, 2017

" First class. "

" This was the first time I had returned the vehicle to a different location, but everything went smoothly. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by HELENA - August 14, 2017

" No manual in the car. Suddenly a warning appeared saying "check brake control". As we didn't feel safe we phoned your assistance but we were told to phone FIAT. "

EDINBURGH, GB - Reviewed by IURI - August 07, 2017

EDINBURGH, GB - Reviewed by SCOTT - August 02, 2017

" Very easy and pleasant experience. "

EDINBURGH, GB - Reviewed by EUGENE - August 02, 2017

" Everyone was friendly and service quick. The only complaint (small one) was that we weren't told where the car would be. We were told to walk up and down the isles pressing the button on the key fob until we found the car that the lights flashed. We have rented here before and always told what spot number the car was in. "

" Everyone was friendly and service quick. The only complaint (small one) was that we weren't told where the car would be. We were told to walk up and down the isles pressing the button on the key fob until we found the car that the lights flashed. We have rented here before and always told what spot number the car was in. "

EDINBURGH, GB - Reviewed by RONALD - July 28, 2017

EDINBURGH, GB - Reviewed by RONDA - July 28, 2017

" Easy to use, helpful phone operator who was able to quickly help me make modifications to my rental. "

" easy to use, friendly rental agent at the counter "

EDINBURGH, GB - Reviewed by HEATHER - July 26, 2017

" Yes booking was fast and easy! "

" It is quite difficult to return the car to Waverley Station in Edinburgh. Then the downstairs drop off office is not well lit and also hard to find in a dark corner. The queue was long, but I received lots of happy, competent people when I received my car. And my car was great! "

EDINBURGH, GB - Reviewed by ALAN - July 24, 2017

" Booking was easy, pickup as well. The car, a Fiat 500 performed very well, and the return was a breeze. "

" Personnel were delightful both picking up and returning. "

EDINBURGH, GB - Reviewed by TODD - July 15, 2017

" Really easy to do online but called for help and found that was useful as well. "

" The people we met on both ends of our trip were fabulous. Friendly and helpful in all ways. The line in Edinburgh was really long but the staff was doing their best to keep things moving and keep customers posted. The professional atmosphere was spectacular at pick up and drop off. "

EDINBURGH, GB - Reviewed by CINDY - July 05, 2017

" Online booking was easy to use and got great price on rental car. Great customer service when I called the office. "

" No problems at all. Counter person was very good. Got a nice car upgrade when picking up car that we didn't have to pay extra for. "

EDINBURGH, GB - Reviewed by RUSSELL - July 03, 2017

" Everything was very good and I would recommend Auto Europe and will use them again in the future "

" The staff were very efficient and helpful on pick up especially. "

EDINBURGH, GB - Reviewed by CHARLES - June 21, 2017

" Rental process was simple and quick, price comparison was extremely valuable. "

" Staff at Edinburgh was very helpful. Car was fresh and trouble free. Return was quick and simple. "

EDINBURGH, GB - Reviewed by DEROYCE - May 31, 2017

" Good service. A little complicated to find in the train station. Car was perfect. We used Auto Europe gps service which was invaluable. We forgot a small purse in the car at turn in. Scott found it and had it ready when we returned several hours later. We commend him for his honesty and cheerful assistance. "

EDINBURGH, GB - Reviewed by JOHN - May 19, 2017

" Very very happy with Auto Europe...good prices, great customer service and reliable rez always. I will always use your firm for my Europe travel. "

" Delighted with Europcar Edinburgh Airport...friendly, efficient. Enjoyed the experience. "

EDINBURGH, GB - Reviewed by WANDA W - May 17, 2017

" Very courteous and helpful staff "

EDINBURGH, GB - Reviewed by CHARLOTTE - May 12, 2017

" We were delighted with the car, and the services provided by Europcar in Edinburgh, where our rental originated.I would use Auto Europe again and would highly recommend Auto Europe to my friends and family. "

" The people at Europcar were unusually helpful and pleasant. "

EDINBURGH, GB - Reviewed by MAUREEN - April 26, 2017

EDINBURGH, GB - Reviewed by ANDREA - March 06, 2017

EDINBURGH, GB - Reviewed by ROSS - February 28, 2017

EDINBURGH, GB - Reviewed by ROBERT - February 03, 2017

" Ian at the Edinburgh office was excellent, especially being patient and helping me with my credit card company. Don't know how I would have managed without him. "

EDINBURGH, GB - Reviewed by DAVID - November 29, 2016

EDINBURGH, GB - Reviewed by NICHOLAS - November 19, 2016

" It was very easy to find what I wanted, where to pick it up and drop it off, and at a solid price. "

" It was easy to check in and get to my car, the woman helping me made some smart suggestions that got me into something more suited for where I was planning to be, the car was very nice, clean, and functioned perfectly, and when I was done, it was simple to return. "

EDINBURGH, GB - Reviewed by JILL - November 15, 2016

" When calling Auto Europe, I was treated with courtesy and reassured that I would be able to pick up an automatic, economy class car with no problem. I was also given a better price over the phone than I had been able to get over the internet. I found the helpfulness of the customer service staff very sincere. "

" Keddy employees at the Endinburgh airport were very hospitable, helpful and thorough. I received the car I had reserved promptly. It was very clean and the parking lot staff were kind enough to help me find my way out of the lot. The car worked very well - taking me all the way to the Isle of Skye and back again. I strongly recommend this company to others. "

EDINBURGH, GB - Reviewed by GEORGE - November 10, 2016

" Only a couple of minor details: 1. The vehicle instruction book was not present (would have been handy). 2. Windscreen was not clean on the inside of the car. Other than that, very happy with my rental experience. "

EDINBURGH, GB - Reviewed by JAMES - November 09, 2016

" Booking went smoothly with all options clearly explained. "

" Generally satisfied. However the overall experience could have been improved if the senior supervisor sitting next to the person in training who checked us in had been more involved to speed the process up. We did not appreciate the 1/2 hour check-in time. "

EDINBURGH, GB - Reviewed by GIANFRANCO - November 06, 2016

EDINBURGH, GB - Reviewed by MARY - November 06, 2016

" I was always able to speak to someone on the phone with little or no delay. Agents were pleasant and very helpful. Our flight was delayed a couple of times. Auto Europe helped us adjust our plans and pick up times. "

" The agent was very helpful. He recommended a more powerful car with automatic transmission, since we were planning a trip to the mountainous area. The new rate was very reasonable. It was worth every penny. I have already recommended them to friends. "

EDINBURGH, GB - Reviewed by HAGEN - October 30, 2016

EDINBURGH, GB - Reviewed by JOHN - October 26, 2016

EDINBURGH, GB - Reviewed by KIRK - October 25, 2016

" excellent vehicle; excellent customer service. "

" excellent customer service; excellent vehicle. "

EDINBURGH, GB - Reviewed by STEPHEN - October 20, 2016

" Good. Europecar at EDI was very friendly and helpful-- programmed our GPS, etc "

" They were excellent. "

EDINBURGH, GB - Reviewed by KATHLEEN - October 16, 2016

" Signage to rental car drop off was lacking before getting to the last street "

EDINBURGH, GB - Reviewed by LINDSAY - October 13, 2016

" Easy -cost competitive with full insurance option "

" Car my scratched when I picked it up but the preexisting damage didn't seem to be noted. No problem returning the car so just a worry on my part. Staff were friendly and efficient. "

EDINBURGH, GB - Reviewed by JOYCE - October 09, 2016

" Good but we waited in line at Waverly for about 40 minutes for the car. "

EDINBURGH, GB - Reviewed by TRAVIS - October 08, 2016

EDINBURGH, GB - Reviewed by RICK - October 08, 2016

" The young man that helped us was excellent in every way. One suggestion for autoeurope would be to have someone help us with a brand new Mercedes and how all the modern updates work. Great trip! "

EDINBURGH, GB - Reviewed by JOHN - October 08, 2016

" Had to call auto Europe twice to shift a reservation around. Both times were smooth and helpful. Really great website "

" Europcar was a great, quick experience. Much better than the American companies "

EDINBURGH, GB - Reviewed by LINDA - October 06, 2016

" Very efficient and helpful including the agent in Edinburgh, mr. Bowman, to the fellow who brought us to the car, gave directions out, to instructions for the gps and information about the cat. In Oxford, the fellow the processed us for the drop off was also so kind and helpful. "

" Very good car nice and helpful people. "

EDINBURGH, GB - Reviewed by KELLY - October 05, 2016

" I would totally use them again!! It's a great company "

EDINBURGH, GB - Reviewed by RANDALL - October 04, 2016

" We also we use your company "

EDINBURGH, GB - Reviewed by KENNETH - October 03, 2016

" From the moment I called to reserve the car to the time I turned it in, it was the least stressful reservation I made on this trip. I would defiantly reccomend you. "

" Great. "

EDINBURGH, GB - Reviewed by HUBERT - October 02, 2016

" excellent service by all of your team members "

EDINBURGH, GB - Reviewed by RONDA - September 29, 2016

" On line, easily done. "

" Very easy to find at Waverly Station. Good customer service both when picking up car and upon returning car. "

EDINBURGH, GB - Reviewed by DAN - September 26, 2016

" I thought the checkout service went well. The staff was very friendly and helpful regarding the car and the protection included in my rental. "

" Nice staff - easy to find. "

EDINBURGH, GB - Reviewed by CHRISTIAN - September 24, 2016

" Everything went smoothly. "

" Strong upselling but car was great. All went smoothly. "

EDINBURGH, GB - Reviewed by WILLIAM - September 23, 2016

EDINBURGH, GB - Reviewed by LARRY - September 22, 2016

" We had no problems with the car. The crowded roads and English driving patterns were a big problem. "

" No problems "

EDINBURGH, GB - Reviewed by JOHN - September 21, 2016

EDINBURGH, GB - Reviewed by RANDALL - September 21, 2016

" Very easy to book online! "

" The rental agent at the Edinburgh airport was profeesional, friendly and very knowledgeable. The car suited us perfectly (4 adults) and it ran perfectly - no worries! "

EDINBURGH, GB - Reviewed by JAMES - September 18, 2016

" They gave us a free upgrade. Good car, good service, good price! "

EDINBURGH, GB - Reviewed by LISA - September 15, 2016

" Your representative at the desk pushed way too hard to get the insurance. Other than that the experience was smooth and the car perfect. "

EDINBURGH, GB - Reviewed by SHARON - September 12, 2016

" Booking was easy online. "

" Smooth operation at Edinburgh airport. Car worked well. One problem - oil light came on and oil was low. Crew should have checked oil before sending car out. "

EDINBURGH, GB - Reviewed by JOHN - September 08, 2016

EDINBURGH, GB - Reviewed by ROBERT - September 07, 2016

" Easily done. A bit of confusion as I was renting from Canada and currency defaulted to American. Prefer the transaction to be in Canadian currency. "

" Very good service. Young lad greeting and queing customers was polite and helpful. CSR was pleasant, knowledgeable and efficient. Car was excellent. "

EDINBURGH, GB - Reviewed by DAVID - September 06, 2016

" Great customer service, had to make a small change to our reservation and it was done right away "

" Very pleased with the rental, have rented with them twice in Edinburgh. Picking up the car was a little slow though, we waited for 20-30 minutes before we got to a desk clerk. "

EDINBURGH, GB - Reviewed by WILLIAM - September 03, 2016

" Solomon was so helpful and friendly. "

" Our car was perfect! "

EDINBURGH, GB - Reviewed by JAMES - September 02, 2016

EDINBURGH, GB - Reviewed by CARL - August 31, 2016

" Return check in went very smoothly and fast. The airport authority needs to do a better job of directing people to rental car return area and the walk to terminal was way to far for someone with a disability "

EDINBURGH, GB - Reviewed by JAMIE - August 29, 2016

EDINBURGH, GB - Reviewed by FRANCES - August 21, 2016

" The line at the airport was long and slow. Half the line did not know they had to take a ticket. We had been there before so we knew "

EDINBURGH, GB - Reviewed by RICHARD - August 19, 2016

" Very easy and quick to book the car online. No surprises at check-in or check-out. "

" They were swamped with customers trying to get vehicles. The queue was over thirty people, and it was a very slow process. We waited an hour and twenty minutes after getting a number at the kiosk, and then the paperwork took another twenty minutes (approximately). Beckie (agent) very sympathetic and helpful. Requested car was not available for two hours, so she gave us an "upgrade" to a Vauxhaul Astra diesel. The smaller Fiat would have worked better in tiny villages, roadways, and parking spaces than the Vauxhaul did. We did appreciate the much better fuel economy, though. "

EDINBURGH, GB - Reviewed by MICHAEL - August 18, 2016

" Online booking was very easy. Price was competitive with other options. "

" Normally, I would be dissatisfied when a 10:00 reservation was not me until 12:30. But the location manager was very professional in dealing with the lack of cars due to transport problems. It was a bad experience being queued for so long, but he moved down the line outside the office and tried to accommodate each individual time line, rewarding time flexibility with meals or castle visits to shorten the queue. "

EDINBURGH, GB - Reviewed by DANIEL - August 17, 2016

EDINBURGH, GB - Reviewed by STEPHEN - August 16, 2016

EDINBURGH, GB - Reviewed by JOSEPH - August 14, 2016

" It was easy and affordable. Appreciated the ability to speak with someone on the phone. "

" It was good. I appreciated the city location but signage to get there was not clear. Could have used help with locating the office. "

EDINBURGH, GB - Reviewed by PATRICK - August 13, 2016

" The car was great, the counter person at Edinburgh got us an upgrade that was very reasonable. We drove most of Scotland and a larger car really made a difference. "

" We leased a car in France for two months, a new Phugot. We rented a car in Scotland for two weeks. Drove a lot. It was a great experience. I would recommend this to anyone who has a mind to road trip Europe. I would do it again. "

EDINBURGH, GB - Reviewed by CHELSEY - August 11, 2016

" The AutoEurope experience was great! GREAT customer service! "

" The check-in process took far too long and they told us we didn't have a car, then we had to do manual paperwork, but overall somewhat satisfied. "

EDINBURGH, GB - Reviewed by CHAD - August 07, 2016

EDINBURGH, GB - Reviewed by GEOFFREY - August 02, 2016

" Easy. "

" Very helpful to correct an issue we had with not getting correct car initially. "

EDINBURGH, GB - Reviewed by DAVID - August 02, 2016

" Check-in clerk kept trying to 'upsell' us - over and over and over. Not a pleasant experience - all we wanted to do was pick up our car and go. Will never use Keddy / Europecar again. This NEVER happens with I rent with Hertz!! "

EDINBURGH, GB - Reviewed by PAUL - July 28, 2016

" Edinburgh Waverly car park parking voucher expired before we got to exit gate which caused some panic since I was boxed in by the time I found out, and the attendant wanted me to return to the office. He opened the gate anyhow so no big deal. Also I had intended to get the car at Sighthill, out of city center, but somehow got Waverly instead. Maybe my mistake, but it would have preferred my first left hand driving to be somewhere other than downtown Edinburgh. Overall, I was quite satisfied. "

EDINBURGH, GB - Reviewed by BRITTANY - July 25, 2016

" Long waits multiple times. "

EDINBURGH, GB - Reviewed by KENNETH - July 25, 2016

" I called AutoEurope to make my reservation, and I was extremely satisfied with the agent who helped me. "

" For once, they did not give me the hard sell on the extra options. "

EDINBURGH, GB - Reviewed by BRANDON - July 22, 2016

" Easy transaction. "

" Great rental experience. The customer service was excellent and the vehicle was brand new! "

EDINBURGH, GB - Reviewed by JOHN - July 22, 2016

" My satisfaction would be higher if it was a bit more clearly marked about the insurance packages that I was purchasing with the car, took some figuring out what was covered and what was not, In the end, no insurance was required, but it slowed down the check out period somewhat. "

" Clean car, almost brand new. Check in experience the main reason why I cannot put satisfied. I have not received my deposit back from the card reservation. I dislike the usage of card reservations, and generally avoid companies who use them. This probably goes more towards the lack of clarity on insurance as noted above. "

EDINBURGH, GB - Reviewed by ZDRAVKO - July 16, 2016

EDINBURGH, GB - Reviewed by ALAN - July 08, 2016

" Easy and efficient. "

" We ended up having to change cars at the last minute and the service was terrific. Very flexible and reasonably priced. Thanks for a great experience! "

EDINBURGH, GB - Reviewed by PANKAJ - July 06, 2016

" I had heard that auto europe was not a good rental car company and was wary. however, the experience was first class from receiving the car to returning it "

EDINBURGH, GB - Reviewed by FRIEDERICH - July 06, 2016

" The car was great and in general the experience was good. It s really sad though to see how behind Europe in general is pertaining to customer service. I rent cars all the time. Returning a car in the US takes a total of 2 minutes. Returning a car in Europe still takes close to 1 hour with stupid car inspections that flag the smallest minor scratch on a tire / wheel, etc. It takes away from an otherwise great experience. "

" All good except see above.... "

EDINBURGH, GB - Reviewed by JOHN - July 04, 2016

" It was great. Competitive prices! "

" Very helpful. "

EDINBURGH, GB - Reviewed by ROSS - July 04, 2016

" Easy online experience. Suggestion: Call out the fact you need to bring a passport with you when picking up your car. I had an issue picking up a car in France with Europcar where I didn't have my passport with me and was told I couldn't pick up my car without it. On one of your follow up emails you make it seem like all you needed was a credit card to confirm your pick up, but just making it more clear that you'll need a passport of license would have been helpful. "

EDINBURGH, GB - Reviewed by ERIC - July 03, 2016

" I am very pleased with the service provided by Auto Europe; however, my experience with Keddy (Eurocar) was terrible; a horrible & upsetting experience. "

" I upgraded the car at the airport b/c it appeared I was getting a fair deal (an automatic instead of a stick shift, GPS, and more room). At the airport desk, I was told it was a new car but when I started to examine it the car was full of dents and scratches. Some of them were already noted on their form but others were not. When I returned the car they said there was a defect in a tire and it was my fault. Since it was a new car it was likely a manufacturers defect but they say that I'll have to pay for it. I am extremely upset and dissatisfied. I am a frequent traveler and have never had such a bad experience. The Eurocar staff was rude and said a supervisor was not available. "

EDINBURGH, GB - Reviewed by HILLARY - July 03, 2016

" Everyone was friendly and very helpful. "

EDINBURGH, GB - Reviewed by STEVE - July 02, 2016

" We had good customer service, though I would recommend that any American planning to drive in England or Scotland get an automatic & GPS. It is enough of an adjustment to drive on the other side, but shifting with the other hand just adds to the stress. Driving in big cities is not worth it as the trams and buses are very easy and convenient to use. Street signs are not easy to find so GPS is necessary. We wasted a lot of time trying to get places without a GPS. "

" They were fine to do business with and provided good service. "

EDINBURGH, GB - Reviewed by CINDY - June 28, 2016

" Very easy to book online. I spoke with Auto Europe representatives on two occasions and they were knowledgeable and courteous. Would use your service again. "

EDINBURGH, GB - Reviewed by NEAL - June 28, 2016

" Worked out great for us. We rented 2 cars - they were good, clean cars and it was an easy pick=up and easy drop-off process "

EDINBURGH, GB - Reviewed by RICHARD - June 27, 2016

" First let me say I have used your services serval times and regular recommend you to friends. Most recently I know Chris Hovatter from my home town is using your services this week - along with me. Kudos for a great service up front. "

" Regarding Keddt / EuRopcar...I went to pick up my car at EDI on Tuesday June 21st and I was told there were no cars available. My family and I had to wait about an hour and 15 minutes for them to get a car ready. There were a large number of other people waiting for cars as well. The situation was stressful and harried. The first evening with the car I notice that there was a charge on the paperwork for insurance. A LOT OF INSURANCE. I returned the rental last night June 24th around midnight . I told him I wasn’t paying for the insurance and he should guide me as to who to call. He said he would note something in the system. I will not pay an extra $400US on a $200 rental! "

EDINBURGH, GB - Reviewed by MARK - June 26, 2016

" There was a long 45 minute wait at the rental counter in Edinburgh to see an agent, which really wasn't acceptable. But once we were at the counter Hollie was so pleasant and helpful that she changed around our experience. I wish we encountered more people like Hollie! And the car was new, clean, and comfortable. Returning the car was fast and easy. "

EDINBURGH, GB - Reviewed by WILLIAM - June 25, 2016

" good deal, easy to book, fine car, "

" staff is excellent "

EDINBURGH, GB - Reviewed by CALUM - June 21, 2016

" Competitive rates and fast process. "

" Very efficient and very friendly service with Nick! Great experience! "

EDINBURGH, GB - Reviewed by GEORGE - June 19, 2016

" Makes it easy "

" They found a small chip in the windshield on our return. I had not checked the windshield when we picked up the car so do not know if it was there then. I will certainly check in the future. "

EDINBURGH, GB - Reviewed by CYNTHIA - June 18, 2016

" Check in lengthy. But person very helpful......trying to contact for change very difficult "

EDINBURGH, GB - Reviewed by JENNIFER - June 16, 2016

" The sales person on the phone was very helpful. "

" The check in and drop off service was very positive. I was disappointed with the process for 3rd party repair service. I reported a punctured tire at 12:30 p.m. The Europcar person said it would immediately be reported to the 3rd party service provider who would provide authorization to the garage. The garage called multiple times over several hours for authorization and was told the claim had not yet been reported by Europcar. A fix that should have taken 30 minutes took nearly four hours. "

EDINBURGH, GB - Reviewed by BERNHAR - June 16, 2016

" very easy, smooth booking, good price "

" very easy and uncomplicated car return. 50 € charge for late arrival (after midnight). I was more or less urged to sign for an update (15 € per day) which I finally did, although I am still not sure if this was necessary as I aleady booked as far as I can see a risk free tarif with you (Auto-Europe). Could you check? "

EDINBURGH, GB - Reviewed by NICHOLAS - June 15, 2016

" Firstly they said I had booked a "micro" size car - a Smartcar (which was incorrect I booked a "mini" - Fiat), and proceeded to try to upsell us to a larger car for double the cost. When we declined, they managed to find a mini class car for us. The car had a slow leak in one of the tires, which we did not find until after we were on the road. When we contacted instead of replacing the car they told us where we could get it fixed. Disappointed that they expected us to take time out of our holiday to wait for a repair. Plus no spare tire or jack in the car. These are all things I will now look for my next rental. "

EDINBURGH, GB - Reviewed by WENDY - June 14, 2016

" My experience with EuropCar was dreadful. I will never rent a car with them again. "

EDINBURGH, GB - Reviewed by MICHAEL KIM - June 12, 2016

EDINBURGH, GB - Reviewed by PETER - June 09, 2016

EDINBURGH, GB - Reviewed by SETH - June 05, 2016

" Gabriel assisted me with paperwork. He was very professional and friendly. I would use your service again because of the customer service and experience provided by Gabriel. "

EDINBURGH, GB - Reviewed by MARGARETA - June 03, 2016

EDINBURGH, GB - Reviewed by PERRY - June 02, 2016

" Staff was knowledgeable and very helpful "

EDINBURGH, GB - Reviewed by BRAD - June 02, 2016

EDINBURGH, GB - Reviewed by DAVID - June 02, 2016

EDINBURGH, GB - Reviewed by SCOTT - June 01, 2016

EDINBURGH, GB - Reviewed by VLADIMIR - June 01, 2016

" Great service, great experience with Auto Europe. Will definitely use services again. "

EDINBURGH, GB - Reviewed by TERRY - May 25, 2016

" Fiona was so amazing and helpful, she really made the whole experience so easy and painless. I would recommend her for anyone renting a car here :) "

EDINBURGH, GB - Reviewed by STANISLAV - May 24, 2016

EDINBURGH, GB - Reviewed by JEAN - May 23, 2016

" Super experience at Edinburgh airport...all staff just marvelous! Car was good and served us very well. "

EDINBURGH, GB - Reviewed by WESLEY - May 21, 2016

" Very clean, perfect `condition`, excellent rental. Auto Europe will my rental choice for future travel. "

" Check-in and check-out went smooth and quick. "

EDINBURGH, GB - Reviewed by ANTHONY - May 21, 2016

" My first rental made through AutoEurope was a very positive one, and you will be the first company I will try for future reservations. "

" Very helpful and courteous staff. A very positive experience. "

EDINBURGH, GB - Reviewed by STEPHANIE - May 17, 2016

" Good customer service. Quality documentation and rental options. Good follow up communication and reminders. "

" Great customer service, wonderful car, offered upgrade that was worth every penny! Clean car. "

EDINBURGH, GB - Reviewed by WILLIAM - May 16, 2016

" Check in process went very smoothly and the customer service at the counter was exceptional. The process to get it out of the garage was not as smooth, as we did not get an exit ticket and then were given 3 of them to try which made the exit from the garage an experience. "

EDINBURGH, GB - Reviewed by KATHERINE - May 16, 2016

EDINBURGH, GB - Reviewed by STEVEN - May 10, 2016

EDINBURGH, GB - Reviewed by NATALIE - October 30, 2015

" quick and easy online transaction. "

" They tried to up sell me which is a bit annoying but I was overall happy with the quick service and the condition of the car. If you have a smart phone and a road map (~7gbp for a good one) then you don't need the gps when traveling in the highlands. If you are tall and traveling to the UK do not be afraid of the economy vehicles- they have much better leg room in small cars over there! "

EDINBURGH, GB - Reviewed by GEOFFREY - October 06, 2015

" Great Service. I would defiantly use autoeurope again. "

" Keddy (Europecar) was great to us. The helped us out a lot with a great rental that met our needs. "

EDINBURGH, GB - Reviewed by ROBERT - September 14, 2015

" Great service from the agent in Edinburgh. Fantastic. "

EDINBURGH, GB - Reviewed by LAURA - September 08, 2015

EDINBURGH, GB - Reviewed by JOHN - July 29, 2014

" The quality of the car was great. It was easy to rent a car from Canada for our europe destination. "

EDINBURGH, GB - Reviewed by TIBOR - July 16, 2014

" We were very satisfied with the service. Even after clising time the representative was waiting on us. We are going to use Europecar in the future as well. "

EDINBURGH, GB - Reviewed by ARTHUR - July 13, 2013

EDINBURGH, GB - Reviewed by FELICE - April 27, 2013

" Auto Europe always has the best solution proposed and delivered. "

" Very kind, they helped in finding the nearest petrol station. "