AUTO EUROPE LISBON, PORTUGAL Car Rental Reviews

LISBON, PT - Reviewed by ADILA - May 19, 2023

" I couldn't be more satisfied "

" Very satisfied "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PATRICIA - March 14, 2023

" Excellent "

" Very positive. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MARK - March 13, 2023

" Excellent car rental agency, use exclusively while traveling in Europe. "

" Guerin is an excellent car rental company, car was excellent and the customer service was terrific! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MICHAEL - February 24, 2023

" Auto Europe provided excellent customer service. Knowing that their office is open 24/7 in the USA is reassuring when traveling abroad. Their prices are competitive and when finding a lower price online on their website, they quickly refunded the difference in the rate. We will definitely utilize Auto Europe again when traveling abroad. "

" Our rental experience with Guerin was excellent. Guerin provided a smooth and efficient check-in and check-out process at the airport. Our vehicle was clean, well-maintained, and was comfortable in driving throughout Portugal. The rental was reasonably priced and we will utilize this company again on our return visit to this country. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PHILIPOS - February 12, 2023

" 5 years now I get excellent service and great prices. "

" It was efficient "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOSEPH - January 20, 2023

" They always have cars even in the middle of peak summer seasons. "

" Hassle free, very convenient, would use them again. Ty "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LISBON, PT - Reviewed by WILLIAM - October 28, 2022

" Autoeurope made finding the right vehicle easy. All Insurance options and fees were clearly shown so I knew exactly what I was paying for. "

" Very easy process as well as very nice selection of vehicles. Europcar was great to work with "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by GORDON - September 20, 2022

" Everything was fine. "

" Everything was fine. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JEDEDIAH - August 05, 2022

" Very fast, made experience very easy. "

" Rachel was amazing. Very helpful. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by SALVATORE - May 23, 2022

" very happy "

" seamless, would rent again with this company when traveling to LIS "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by LUIS - April 11, 2022

" service 100% professional "

" very good service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ABRAM - January 04, 2022

" No complaints, it was smooth. "

" Quick and easy experience. All went very smoothly. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ANDREW - December 27, 2021

" from start to finish it was fantastic "

" the rental was quick and easy, the car was clean and comfortable. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by GUY - December 20, 2021

" For me Auto Europe is the Best "

" Very Good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ALBINO - October 03, 2020

" Very good attention love to return thanks a lot "

" Really a very good experience thank you "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MATE - July 25, 2020

" great "

" all was well "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ALI - July 19, 2020

" Good experience "

" Excellent but didn't liked much the car poor quality "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MICHAEL - April 16, 2020

" Auto Europe provided adequate service and communicated in a clear and timely manner. "

" Due to the pandemic we had to return our vehicle 4 weeks early and return to the United States. Despite asking for a refund for the remaining time on our rental, Hertz denied any type of refund. Given the situation and the willingness of other companies to offer refunds, we are very displeased in the customer service and it is unlikely we would rent again. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by TZVI - April 12, 2020

" Great! "

" Overall good experience. When returning the car with a full fuel tank, it was not registered in the system. Lucky enough I paid attention and was not charged refuelling fees. "

Overall Value: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOHN GRAHAM - April 04, 2020

" You always please me. "

" Plane arrived very early but pickup counter would not allow pickup until time on Auto Euro voucher even though it would not have added extra day to rental. "

Overall Value: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ELLA - March 25, 2020

" Car was as expected. GPS was great. Return was seamless "

" Great! Everything went smoothly. A little bit of high pressure sales at pickup but other than that, great. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by FRANK - March 02, 2020

" Excellent "

" There is no sign at the Campagna train station in Porto to let you know where to drop off the car. I drove around the local streets after passing the station when I was finally directed by an opportunistic man who was looking for money for his " francesinha ". Once I found the counter inside the station, all went well "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ANTONIO - December 10, 2019

" Good service. "

" Very nice car. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MARK - December 06, 2019

" Excellent "

" Excellent "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by CHARLIE QING - December 04, 2019

" Overall is good. "

" Overall it is a good car, nice driving capability with assisted driving capabilities. The only drawback is that the car Had some prior dents/dings in some areas exterior. But overall is a good performance car. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LISBON, PT - Reviewed by FEDERICO - December 03, 2019

" I have been using Auto Europe for long time. It is still the best option in termo of price/quality/transparency. No issues at all. "

" Good Experience. Everyone was very professional and everyone was fluent in English. "

Overall Value: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LISBON, PT - Reviewed by JOHN - November 29, 2019

" Great experience, easy, cost-effective if you need a car for a long time and want freedom to drive most anywhere in Europe. Joao at the Lisbon pick up site was great. "

" Great experience, easy, cost-effective if you need a car for a long time and want freedom to drive most anywhere in Europe. Joao at the Lisbon pick up site was great. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JORGE - November 08, 2019

" The easiest experience a slight hick up with pick up and not immediately answering for pick up and with multiple attempts but very happy with their service "

" overall great vehicle "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by WILLIAM - November 08, 2019

" Whole experience was great. "

" Everything was terrific! The car was fantastic and the pick up and drop off staff were excellent. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ANTONIO - November 03, 2019

" very happy "

" i'm very happy "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ANA - October 29, 2019

" Great customer service "

" Everything smooth and nice "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by THOMAS - October 28, 2019

" We are satisfied with our Auto Europe experience. "

" Europcar does not support drivers at the actual point of picking up the car. There's is little or no introduction to the workings of the car, which often times is different from any personal car. The Mercedes we rented had a warning light on indicating low tire pressure. It would have been nice if Europcar properly maintained the car prior to our getting he car. This past drop off experience was less than satisfactory. We dropped the car off at the Lisbon airport. Their primary drop off location was under construction with no personnel alerting customers. We drove around the rental car drop off 3 times looking for directions. I finally asked an Avis person for help because I could not find an Europcar person. Thank god we had enough time to make our flight. "

Overall Value: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 4
Condition of the Vehicle: 8

LISBON, PT - Reviewed by ROBERT - October 28, 2019

" That was perfect. Easy and a really great bargain "

" Perfect and incredibly efficient. A great bargain "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ROY - October 28, 2019

" Professional staff. Very helpful. "

" Very good. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by COREY - October 27, 2019

" good experience would use again "

" good experience would use again "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by VIRGILIO - October 20, 2019

" Once again, one word: excellent. "

" In just one word: excellent "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by LUIS - October 07, 2019

" A little too much paper work up front "

" Extremely satisfied ( will it be the same if we have a accident! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by GERMAN - September 30, 2019

" Excellent experience! They were the ones that advised me to do this with Peugeot and it was great. They were always responsive and the process was smooth. "

" It was even better that what I had expected!! Everything went really well! The car was fantastic! Had the latest technology and the pick up and delivery worked out very efficiently! Communicating with staff was always easy and they were responsive. I do not doubt I will use and recommend this to my frieds!!. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MARC - September 29, 2019

" Good experience. "

" All good. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by HUMBERTO - September 01, 2019

" Very profissional super friendly and very paciente ! "

" Love it ! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOSEPH - August 30, 2019

" I rent every year "

" all good as usually "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ALAIN - August 26, 2019

" AWESOME "

" AWESOME "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PATRICIA - August 24, 2019

" great "

" great "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOHN - August 19, 2019

" Great! "

" Courteous, helpful staff. A nice car. Easy pick-up and return with minimal wait times. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by SULTAN - August 18, 2019

" Good "

" They gave me scratched car and they charge me after tow days of the drop off EUR 436 , and I do not know why? And I need my money back "

Overall Value: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 2

LISBON, PT - Reviewed by TONI - July 26, 2019

" Easy, affordable and the staff was helpful and friendly. Highly recommend this company. "

" This was the best idea of our month-long trip around Portugal and Spain. The car was perfect and the process so easy. Thanks for helping to make our European trip the best! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by GLEN - June 16, 2019

" It was good. "

" Got a flat tire and had to take car to Lisbon airport for exchange. Went very smoothly, even though it was a Saturday and car rental was ridiculously busy. Employees should be commended. Very conscientious people. Car was good. Loved the NAV system with XY coordinates. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by CAROL LOUISE - April 18, 2019

" Auto Europe has been exceedingly helpful over the years in making the arrangements with Peugeot Open Europe. This year Danijela was always there to answer questions and concerns from the initial inquiry to the arrangement for the pickup. We would like to send on our thanks to her. "

" Our experience with Peuguot Open Europe in Portugal was excellent in every way, from pick-up to driving the car in Portugal to the efficient and warm customer service on our return. We will always use Peugeot Open Europe for long term leasing in Europe when ever we can! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PETER - April 18, 2019

" As a long time customer with Auto Europe, this experience was reassuring; an excellent alternative to the original car offered (unacceptable) was provided by Avis- without any arguing or inappropriate nonsense by the very pleasant and efficient Avis employee.. "

" The car we were initially offered was dented and scratched and the driver's seat control did not work properly. The Avis employee at the actual pickup office was terrific, testing our the seat and examining the condition of the BMW 4 Series with the dents. He offered us an almost brand new Mercedes E-Class with a higher seat - and functioning seat control- for the same price we had paid. It was a fine car to tour around in for the 9 days. Thank you very much. "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by AMMAR - April 09, 2019

" Pleasent "

" Very good support when I found my window broken "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PAUL - April 04, 2019

" overall I am satisfied with Auto Europe "

" I am always concerned about the Europcar customer service in Lisbon. They are always busier than the other rental companies because they obviously charge the least. Their customer service sometimes takes a back seat. "

Overall Value: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by YVAN - February 08, 2019

" all was perfect thanks "

" one of my favorite renter "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PHILIP - January 29, 2019

" excellent across the board "

" The cleanest and most efficient car rental office I've ever encountered "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ANTONIO - January 20, 2019

" The service and car were excellent. "

" Good service. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PEDRO - January 13, 2019

" Easy to make reservation. "

" easy check in and return, good car. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by SAVANNAH - January 11, 2019

" Autoeurope is reliable and reasonably priced "

" Avis is a great company and they make things very easy! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by TONYA - January 01, 2019

" I love that you can talk to a real person! "

" The process was easy and seemless. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

LISBON, PT - Reviewed by DANNY - January 01, 2019

" Great site. Would use again for sure "

" Wait at counter could have been shorter. "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by IRA - December 16, 2018

" Great service both in the US and Portugal "

" Very helpful service from Miguel "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOSE - November 29, 2018

" Very happy. "

" The car was great, excellent customer service, been using these guys for years and will book again in the future. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by DANIEL - November 07, 2018

" We have used Auto Europe since 1978. They have the best customer service in the industry, and will always take care of the customer. "

" Excellent service, great value. Always try to go with Europcar when traveling. Thanks, Daniel "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by STEVEN - October 30, 2018

" Great car, great staff, easy driving around Portugal. "

" Great "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by NICHOLAS - October 30, 2018

" Good way to find acar "

" Good experience, nothing great, sales could be reduced "

Overall Value: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 4
Condition of the Vehicle: 10

LISBON, PT - Reviewed by TARO - October 29, 2018

" Easy to deal with. Called with a customer service question, and was able someone on the phone really fast, and was able to answer my question quickly. "

" Great. Easy, fast check-in in Lisbon. I was on the road really quick. Great car, great price. Easy fast drop off. The added toll road fast lane feature was very convenient. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MICHAEL J - October 29, 2018

" Excellent "

" AVIS needs yo implement a faster pick up system for reservations. People come in very tired and frustrated and wait long periods for pick up.. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MARK - October 18, 2018

" Always prefer AutoEurope when we rent or lease in Europe. Very satisfied. "

" The gentleman who picked us up and did the return was outstanding. He was even standing in the rain when we returned the car 15 minutes early to guide us into the lot. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by DAVID - October 10, 2018

" Excellent! "

" Car pick-up. Long line. 45 minute wait at counter for customer service representative, At return, I arrived at 6:00AM (opening time). Long line of cars being returned. Computer system was down. I have not received a receipt for vehicle return. Not a good experience! "

Overall Value: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

LISBON, PT - Reviewed by TONY - October 03, 2018

" things went well. "

" very efficient and helpful customer service "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by CATHERINE - October 01, 2018

" Good customer service "

" Will use again "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOHN - September 21, 2018

" Easy and quick reservation process, all information clear and correct. "

" Very pleasant and helpful staff "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOSE - September 05, 2018

" My experience with Auto Europe was good.The customer service personnel I talked to were very pleasant and attentive. "

" It was a good experience. Everything went smooth. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by FLORENCIA - September 02, 2018

" Amazing! "

" The experience was amazing. No one tried selling me anything extra which I appreciated. The made the experience easy and efficient. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MOHAMMED - August 30, 2018

" Very satisfied "

" Very happy but I would recommend doing extra services like offering paying the toll road fees and charge the rental person credit card later on rather than ask him losing a day between post offices to pay and even though I wasn't able to do it "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by FRANK - August 30, 2018

" Auto Europe was excellent in helping me pick the right car for my trip. I would use them again and again. "

" Leasing provided us with an excellent new car. The procedure was easily done in very little time. Excellent staff. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JEFFREY - July 27, 2018

" From reservation through Autoeurope to drop off, all really good. "

" Really easy pick up and drop off! My car was great - all around great experience. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by FREDERICO - July 26, 2018

" Been use auto Europe for years. I'm not using nobody else They're great "

" Tell all push you to get an upgrade Get got me a defective car. Bold tires check engine light on And give me a hard time to replace the car and charge extra money. Hope you guys can do something about it Thank you "

Overall Value: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 1

LISBON, PT - Reviewed by PENELOPE - July 26, 2018

" Nice car, efficient service, no upsell "

" Nice car, efficient service, no upsell. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ROBERT - July 17, 2018

" No problems. Everything went quite smoothly and efficiently. This program makes more sense for long-term rentals , although I don't understand why Portugal is the only country with a 90 day limitation on stays. "

" The experience at Lisbon airport was quite efficient and, even better, it was quick. I was able to contact them easily at the location and arrange for pick-up transporation to the pick-up site which was very close to the main terminal. Staff was friendly and were able to explain what I needed to know about the vehicle. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ALINA - April 27, 2018

" AutoEurope is always a first rate experience, with professional staff who connect you with a reputable car rental company abroad. Thank you! "

" Sandra - the counter representative in Lisbon Airport- was fabulous! Professional, cheerful and knowledgeable. What a wonderful first impression of Portugal. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by LINDA - April 24, 2018

" Good experience! "

" Good job!!! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ROBERT - April 22, 2018

" Online reservation was very convenient and easy. "

" Overall experience was very good from online reservation, counter staff at pick up to return. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MIRIAM - April 22, 2018

" Easy to deal with "

" Great car "

Overall Value: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JAMES - April 17, 2018

" Have been using auto Europe for over 10 years--always very satisfied. "

" The pickup, drop-off, and car were perfect! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by FRANK - March 29, 2018

" For me Auto Europe is always the best company to deal with. I always refer you to everyone. "

" The car was beautiful but smelled of cigarettes so bad it was hard to ride with windows shut. Next, I am going to have to complain to American Express and Europcar, but we always do full no deductible coverage with you. At Guerin, there is a glass/tire fee that is 10 euros. At Europcar in October it was 16.95 euros total. It was suppose to be the same this time, but arriving jet lagged we really did not check what the man had us sign and he charged us 16.95 x 8. I feel he took advantage of our tired state as I specifically asked him why Guerin is only 10 euros total and they are more. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by SERGIO - July 18, 2017

" The only issue is that, they were not waiting for us in the airport, so we have to wait for a while after someone help us calling them, also took a while to get to their office, so allow some time for that. but overall they provided an excellent service. "

LISBON, PT - Reviewed by NIGEL - March 24, 2017

" Smooth as silk-after booking, complete peace of mind, service at Guerin was attentive and re-assuring, with every detail addressed so there were no surprises. Overall compared to the airline experience it was far better. "

" Every detail share with me, over delivered in every aspect "

LISBON, PT - Reviewed by ARTTU - August 21, 2016

LISBON, PT - Reviewed by LEONARD - August 07, 2016

" The car was in very good state and it was a real plus to be able to use the "green way" at highway to. On the negative aspect, it took ages (1h30) to collect the car and the GPS. "

LISBON, PT - Reviewed by JOAO - August 04, 2015

LISBON, PT - Reviewed by DAVID - August 04, 2014

" Very Satisfied "

" No car operational manual in car and attendant did not want to be bothered with showing me how to operate the car ( he did to a point ) - but besides that car was real nice and the return was very easy - I was satisfied "

LISBON, PT - Reviewed by NIELS JØRN RAHBEK - July 26, 2014

" polo is not a good car for use in the Mountains. it was impossible to start on a hill because of limitaion on the rews in first gear "

LISBON, PT - Reviewed by JOAO - February 08, 2014

" I have rented with auto Europe 3 times,and every time got brand new cars! Easy and quick rental process,will continue renting from them! "

" Very efficient ,quick service,new car! "

LISBON, PT - Reviewed by MARCOS - July 21, 2013

LISBON, PT - Reviewed by FOO CHUEN - May 31, 2013

" Booking was easy and fuss free. Also very clear and informative web booking system. "

" Check in and out was fast and efficient and staff was also very efficient. Car was in good condition. "

LISBON, PT - Reviewed by MARCELLO - February 20, 2013

" car smelling of cigarette. you guys must have option for non smoker vehicle. steering wheel shake. "

LISBON, PT - Reviewed by ANTONIO J - January 27, 2013

" Service was perfect, had to make some changes, no problem. "

" The car was not at the Airport, distance about 7 min. "

LISBON, PT - Reviewed by LUIZ - January 09, 2013

" It was a very good experience with no problem. "

" It was a very good experience with no problem. "