Welcome to our page dedicated to customer reviews and the experiences our clients have with both Auto Europe and their chosen car rental supplier. We know reviews are a great way for our clients to learn more about our business and long-standing relationships with the most reliable suppliers who rent vehicles to travelers planning a trip to Keflavik.
Auto Europe works with the best car rental companies in Keflavik and all of Iceland to provide our customers with the most options at the best prices. Browse car categories from suppliers including Avis, Budget, Carwiz, Payless, and Procar. Compare rental rates from different suppliers and a variety of makes and models to find the best deal for your travel group. No matter which car rental supplier you go with, you know you're in good hands with Auto Europe.
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Save up to 30% on your rental car in Iceland when you book with Auto Europe today! You can use the booking engine at the top of this page to compare supplier rental rates in seconds using our booking engine to find the ideal rate and vehicle for your time in Keflavik. With our price match guarantee there is no reason to wait, if you see a better rate with one of our suppliers before pick-up we'll beat that price!
" Easy to book online. "
" Great customer service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe was easy to use! "
" We had a stress free experience from the time we arrived until we returned the car. Truly great customer service! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Price and staff were good. The car was large which was great, but it wasn't very nice and I couldn't successfully play music. "
" The the aux cord didn't work which was tough since we were spending so much time in the car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" good website, good availability, good price "
" really nice people, both at beginning and end of rental. they did not have the car reserved (i.e., automatic transmission) when I arrived and took over 2h to get my car. they waived second driver fee in consideration of the delay. that said, i think they should only rent cars that they actually can provide when promised "
Overall Value: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great organization, and great customer service. "
" Great experience with nice employees and free coffee! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It was fine "
" Car had more damage than noted on the existing damage form. Car had a strange odor, possibly mold. "
Overall Value: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 2
" Very easy to rent a car at a great price. "
" Very nice, accommodating customer service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe itself is very good, I fully trust this company and would book with them again. "
" The car we picked up had a wonky windshield wiper that I reported on drop off. When we picked up the car, it had a little less than full on it, so when I went to return it, I thought it was full. The fellow said it was not and I had to put more gas in. I was able to put in some more gas but the gauge still said it was less than full. I'm glad we only had this car for one day as it did not seem it would be able to handle the rough gravel roads of Iceland. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" All-in-all satisfied with the service. i generally use auto Europe when traveling and have always been happy. "
" The pick up of the vehicle was easy and relatively quick. No one accompanied us to the vehicle to look it over and answer any questions we might have regarding the car's operation and amenities. As a result, we had a difficult time getting the trunk open and this plagued us the entire trip. Turns out you had to push on the VW log to fully open the trunk. A simple walk around with the agent prior to departure would have saved a hassle with the car trunk. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" Overall very satisfied "
" Personal was helpful and courteous "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Using Auto Europe is much smoother than trying to figure out which company to use and rent directly from the rental company. "
" It went very smoothly! The car was spotless and in perfect condition, the drop off was easy and they looked over the car for any damage right then and there. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" From the ease of online reservations to dropping off the card, everything went smoothly. The service folks were very informative and helpful. Will use you on the next trip abroad and recommend you highly. Thank you. "
" From reserving the car to dropping everything was super easy and much appreciated. Everyone was so nice including the van and driver shuttling us to the airport. It made a great ending to a wonderful trip! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everyone was very helpful and customer service driven. Would rent from them again. "
" Everyone was very helpful and customer service driven. Would rent from them again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It was fine. "
" Heavy handed pressure to get additional insurance at the counter, despite repeated assertions that I did not want it and was not required to carry it. Why haven't rental companies like budget improved the check out experience and automated. You're still printing paper and filling out hand-written forms! It took too long and was not very friendly. The return was even worse. A totally disorganized lot and long wait. The car was not that clean but we didn't have any trouble with it on our trip. "
Overall Value: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" Awesome rental booking company! "
" Great customer service! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall very easy transaction. "
" Car was damaged but was already known by budget - was fairly quick and easy to get car and leave airport. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Good "
" Good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great "
" Great. Easy to follow and good quality vehicles. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" They were able to help with booking and any issues I faced in the past. "
" I had heard horror stories but was pleasantly surprised with my experience with them. Everything was prompt and friendly staff. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" All worked out well "
" Speedy, and efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great value! "
" Was very pleased! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Nice! "
" very nice but I felt the agent at the airport was very pushy "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Worked out fine with no problems at all "
" Staff was friendly and helpful. Car was good--no problems at all! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Delivered as advertised "
" Efficient pickup "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" No issues "
" Good experience except for a delay in returning the vehicle "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Good price and service! The car was nearly new! "
" Very efficient, helpful, and friendly! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Booking was easy, would book with again. "
" Great car, one of the best prices available, very satisfied. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book, easy to change request "
" THe staff was courteous and helpful but not very efficient. One disclaimer....we are from the NorthEast and probably imposed our standards on them.... "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" It would have been helpful to know they were not located at the airport prior to booking. "
" No complaints. They easily changed my method of payment when I called wanting to use a different credit card. "
" Picking up and dropping off my rental car was very straightforward and easy.The office was clean and the employees were friendly. "
" Everything was easy / simple and perfect I would use again "
" Nothing to say , easy and simple I would use again "
" The check in and check out was reasonably efficient and pleasant, car worked well and suited our purposes. "
" It was fine. "
" The whole rental was great except the person at the rental counter was very pushy on the sandstorm and ash coverage. I would use Payless again. Their rental price was great. "
" Great service, great prices. I always use you when I rent in Europe "
" This was the first time I have ever rented a car and the person at the desk looked at my credit card information and said "you don't need supplementary insurance, your card covers everything". In other instances, the people at the desks still try to upsell and dismiss the card coverage. 10 out of 10 for integrity. "
" Easy to use, and helpful to have this booking option. "
" I had heard that iceland car rentals push the extra insurance, and procar did. We declined it but I was very worried we would be charged extra fees at drop off. We did not have extra fees, so I was happy with Procar. I also wonder if having auto europe in my reservation was helpful with this. If yes, thank you! "
" The car I rented was very good. I was very satisfied with it. "
" The gentleman who picked us up at the airport was very friendly and helpful while the guy in the rental office was rather brush. "
" What a pleasant surprise!!!!!! A car rental without ANY unpleasant surprises!!!! Everything from the ease of booking online, the price, the ontime pickup at the airport, the checkin, the car, the easy drop off .... no hassles!!!! great people!!!! you are the best i have found the world over......and l visited 21 countries last year. keep it up "
" great service amazing price im really happy "
" smooth and easy! "
" Easy booking, had to make a change to reservation and this also was very simple! "
" Very nice people, timely pick up from airport. Check in and out was quick. "
" Easy to use. "
" Great service and great car "
" They were very helpful when I wanted to upgrade to a 4 wheel drive. However, there was some challenges when I wanted a gps with such short notice. When I arrived at procar they said my rental already included a gps. I would have paid for two gps rentals "
" I have never been happier with a car rental experience. Everyone I dealt with had my best interest at stake and excellent customer service skills. in addition the fabulous hot chocolate was the perfect sweet touch after my exhausting travel. I was thrilled!! "
" I book with you every time I need a car in Europe. "
" Good timing for airport pickup, even though we had to file a lost luggage report. And 24-hour service meant that there were no problems making our 7am flight. "
" PROCAR was a great experience! Very professional and friendly, great service. "
" Price was very reasonable and quality of vehicle and service was excellent. "
" I had a great experience with Auto Europe from the moment I booked my car online to the end of when I dropped it off at the site. "
" Amazing, Procar was incredibly helpful, from picking us up from the airport, to dropping us off as well as explaining everything in details regarding the car and the rental. "
" Easy, affordable, satisfied. "
" We booked with Auto Europe , we got procar Iceland for our rental car and what we paid was cheaper that the price on procar's website. Overall, great experience we had with Auto Europe. We would use this company again!!! "
" The staff was so friendly and helpful. My one critique is that the confirmation I had said that the agency was in KEF city center and the actual rental place was in the city (REJ) this could've been very detrimental- fortunately we thought to call in. "
" The staff was so friendly and helpful. My one critique is that the confirmation I had said that the agency was in KEF city center and the actual rental place was in the city (REJ) this could've been very detrimental- fortunately we thought to call in. "
" Easy to use, easy to change reservation. "
" Car was in good shape, employees nice. My one suggestion is to make the airport pickup process better. I was unaware that it would be by shuttle and that I needed to look for a pro car employee with a sign. That was not clear in confirmation emails. It was also difficult to find an address for the Keflavik office for when we returned the car, maybe circle it on the map? "
" Easy booking process and competitive pricing. "
" Great customer service. Received a nice upgrade without my asking. Highly recommend! "
" Good car and great country! "
" By far the best prices for cars in Iceland. The company used (Procar) did not have good online ratings but our experience with Procar was very good. "
" They push the insurances very hard but that's not unusual. We had read that they have a reputation for claiming damage upon return when you don't purchase the insurance but we did not buy the insurance, drove the car significant miles, and had no problem at return. The car was larger and nicer than we were expecting. "
" Outside of me not realizing I was supposed to meet the driver at the gate, everything went great. "
" I had no problems with booking my car rental through Auto Europe. "
" Other than the push to buy extra insurance they were great. I mistakenly left my lights on over night and the battery in the car died. I called them up and they came out quickly to give my car a boost. "
" no signage at the airport, so i did not know where to stand or meet. I think they meet you once you have you luggage, but i had to wait an hour to put a lost baggage claim. thus they were not there when i got out. i had no phone service and had to find someone to help and call procar. the service was great and so was the car. good location too. thx "
" Quick booking, and very affordable. Was a great help. "
" Excellent service, friendly staff, great overall experience. "
" Friendly and efficient. Great service! "
" I was confused by dealing with 2 companies - Auto Europe and ProCar. I was looking for Auto Europe at the airport because I did not know I needed to find ProCar. This delayed us quite a while. Overall it was a good experience. Meeting at the airport and the unlisted office location could have been better. The GPS has the wrong location for the return office which was stressful and could have been a real problem. "
" I was confused by dealing with 2 companies - Auto Europe and ProCar. I was looking for Auto Europe at the airport because I did not know I needed to find ProCar. This delayed us quite a whileOverall it was a good experience. Meeting at the airport and the unlisted office location could have been better. The GPS has the wrong location for the return office which was stressful and could have been a real problem. "
" Easy to use, and easy to book and find the best price "
" Very smooth experience! Waited a bit for an available airport shuttle to the rental car location, but received everything we needed - with GPS included which was essential for our trip! "
" Booking online was very easy. Having a U. S. number to call on my printout was nice. I did call with a question and the rep was polite and professional. "
" The staff did an excellent job. They were flooded with customers like us who arrived 4 hours late due to flight delays, in addition to their on time bookings. Everyone worked hard to get everyone taken care of as quickly as possible. I had booked a small automatic transmission car & was upgraded when they realized there were no longer any small automatic transmission vehicles left. The car was spotless and the return process smooth. All in all a very good experience. "
" On arrival we had to wait 30 minutes until we were served. We received an upgrade, but the upgraded car was damaged by the previous user and did not really look nice. Otherwise good value for the money. "
" Easy to deal with and for the most part their prices are good and include most insurances. "
" We thought the car was new and in very good condition and performed well. Pick up was confusing at the airport and getting the car took longer than it should. Not enough staff working - standing around but not working. I have rented cars all over the world for over 40 years and have never felt so pressured to buy extra insurance as with Procar. Because of the reported special environment in Iceland and the reports of other travelers with minor gravel damage encountering major claims I decided to buy extra gravel andvsandstorm insurance, which of course I did not need. We also were supposed to get a GPS unit. He gave us something that did not work. At the end of thebrental the agent confirmed It was the wrong tech. She drove us to hotel. "
" This worked out in the end. But soon as taking delivery of the car I noticed the tire pressures were very low, and required a lot of air. The car steered better after. The next thing was the hood was not latched and was moving around in the wind, this could have been disastrous should the hood have raised up completely blocking my vision while driving. "
" I booked online and it was very easy and straight forward. "
" I had an early morning (5am) arrival time into Iceland. It was awesome having a car rental place that was open at that time. I also liked that there was a Procar employee waiting with a sign right as you got out of customs, so there was no guess work on where to go. Getting insurance was highly recommended by them, as with any car rental place, I'm sure, however they weren't overly pushy or rude about it, but will of course give you their speech on it. As the traveler, research in advance the locations you will be traveling and weather conditions and go from there. I denied because I knew I wasn't going into any crazy weather. "
" Did not initially provide GPS, claimed it wss part of old contract. Finally got one but had to drive an hour to pick one up. High pressure share tactics on add on insurance "
" Yes, easy website found the best deal. "
" Excellent, shuttle waiting as soon as we arrived in baggage, took us to rapidly check out the car and get on the road. "
" Hi. Great support, always available and ready to answer questions/ queries. Reservation was smooth and transparent and easy to follow. Thank you. "
" Hi. Everything went smooth. Staff was good, helpful and we even got a a free upgrade, as they did not have a manual in requested category. Car was clean and nice. We had an earlier drop-off, but without any issue. "
" Everything was straightforward. "
" The staff was extremely accommodating. When we returned the rental car, the agent drove us right to the terminal himself. A sign that indicates where one is to turn off the airport road to Procar would be very helpful. "
" The insurance we purchased was not completely clear on what was included and we ending up buying insurance once we arrived at Procar that we thought we had already purchased. "
" Procar was excellent! People were really friendly, and the car provided to us was in new, clean and in excellent condition. "
" easy to use and gave me worry free renting with the included insurance. plus I love a good company that is based in portland maine "
" Very easy, affordable, and professional "
" Very easy, affordable, and professional. Quick and painless rental experience with a better car than I anticipated. "
" Price was great compared to Hertz and other options. "
" Pick up at the airport was not explained. I had to find the driver in the assembly area. The ProCar location was approximately 1K away from the the airport and there were a 3-4 guys standing around the door to the entry. Not so much of a greeting we had to walk past them to the counter. Couldn't tell who worked there until one of the guys went behind the counter. The car was older but you get what you pay for. "
" It was little confusing how to get a car. "
" Website and comparison pricing are both very good. "
" Ver clean car + great staff. "
" No problem. I paid for a car and I have got a car. "
" No problems. Transfer from airport to keflavik procar company and back without problem. I have got almost new car (only 4000 km) I wanted Kia Ceed Wagon or similar and i have got Renault clio with bigger spaceback. I think it is a little smaller car then Kia Ceed Wagon. But this car was almost new and with full equipment (navigation included) so we were satisfated. "
" Overall it was very good. The local Procar rep wasn't there to meet us at first when we arrived but after he came and took us to the Eurocar desk things went well. There, they were very helpful. The check-in also went very smoothly. "
" They really didn't do much. The rep was late meeting us which caused a bit of anxiety. One he met us, he took us to the Eurocar desk who did the rest. They were great. "
" The customer service was excellent. Decided to drop the car off in downtown Reykivik ... the service charge was understandable. The gentlemen there who assisted us was kind and wonderful to deal with. "
" Loved it! :) "
" Loved it! :) "