Welcome to our page dedicated to customer reviews and the experiences our clients have with both Auto Europe and their chosen car rental supplier. We know reviews are a great way for our clients to learn more about our business and long-standing relationships with the most reliable suppliers who rent vehicles to travelers planning a trip to London.
Auto Europe has deep-rooted relationships with the most trusted car rental suppliers who do business in London and across England. Use our booking engine at the top of this page to compare rates between car classes and rental car suppliers. Better yet, if you book today, Auto Europe guarantees you the best rate possible. If you find a better rate with one of our suppliers before you pick-up your vehicle, Auto Europe will beat the price! Find reviews and location information for our suppliers by clicking the logos below.
Save up to 30% on your rental car in England when you book with Auto Europe today! You can use the booking engine at the top of this page to compare supplier rental rates in seconds using our booking engine to find the ideal rate and vehicle for your time in London. With our price match guarantee there is no reason to wait, if you see a better rate with one of our suppliers before pick-up we'll beat that price!
" Keep up the great work! "
" I will rent from them again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy to pick-up and return "
" Great customer service at the counter when I went to pick the car up. There was no pushy 'over sale' like other car rental companies "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I mostly try to go with no deductible insurance, Auto Europe price and general experience was good. "
" Overall, it was problem free and as expected. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Easy to book "
" Friendly staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" By far the best pricing, no issues with voucher, easy. "
" Reliable, good customer service and easy to use. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Typically gets best value "
" Met expectations. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always went well "
" Car was fantastic to drive "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" verry good "
" Verry good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" good "
" safe car, easy to drive I liked having a hybrid "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The whole process of booking was simplistic and the staff were wonderful. Great prices compared to making your own booking from the rental companies. "
" A great economical car just a few months old. Staff were superb and adjusted my deal to improve my value when I arrived to pick up the car. Truly a great service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Terms are always spelled out clearing and accurately. "
" Smooth, friendly service. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Smooth process (as usual), rental was with europcar and pick up and drop off was OK. "
" Excellent as usual! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have rented from Auto Europe in Germany and the UK and have found their system to be very efficient and good value. "
" Good value "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Great options, competitive pricing "
" Nice car, great service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy booking platform "
" Great Service and Welcome "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As always, everything went to plan! "
" Everything went to plan. Check in was easy and the staff member was very helpful. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service from Autoeurope "
" Excellent service and vehicle "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy to use and no issues at all with pick up from the vendor. "
" Friendly staff and easy transaction. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service. I appreciate that I can cancel or modify rentals with no penalty. "
" Extremely efficient on pickup and return. Prompt bus service to and from terminal. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe is always my first choice. They usually offer the best price and the customer service is stellar! Had to change my arrival time because flight from Chicago was delayed. They got in touch with Sixt. A shuttle was waiting for me at Heathrow Terminal 3 "
" Nice Mini automatic upgrade made life easier after I'd worked out how the quirky buttons and knobs worked! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great service "
" Great service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always very happy with Auto Europe service "
" No problems with Europcar service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Best ever "
" Excellent service and value. Haaris was fantastic. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Simple, and great value. "
" Simple, quick with no wait. Upgraded car. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Best pricing for the dates. Good access to quality cars and rental companies "
" Good service. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Easy and convenient "
" Easy and convenient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have used Auto Europe for a number of years now and always find their prices very competitive. "
" Heathrow desk staff was both polite and accommodating. When the vehicle I had booked was not available, they made sure I had an alternative that met my needs and was an upgrade at no additional cost. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent! "
" Good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" good prices. "
" very helpful, quick. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" First class! "
" Very good experince "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Easy and transparent as always "
" Nice facility, did not push on upselling "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Hassle free booking, excellet pricing, will definitely book again "
" Hassle free pickup, hertz representative was very pleasant to deal with "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great info on website and reliable experience. "
" Overall great. Not often good value, but was this time. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" great company for finding the best deal and follow up to make sure all is ok "
" great deal everything was quick and efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service, very helpful. "
" Terrible attitude of reception staff at collection and drop of. "
Overall Value: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
" Great company "
" Fantastic car I was the first renter to drive it. I had to return to the USA earlier because of the Coronavirus. Therefore I returned it to Manchester instead of Heathrow since there were no more direct fights to Denver out of Heathrow and I was desperate to get home. To my surprise I was charged a fee of $126.10 I'm assuming it was because I had returned my vehicle to a different location. In view of the fact I had returned my car 5 days earlier and since I had to get back to the USA before all borders were closed I find it disgusting that your company would do that especially during these worrying times!! Please advise.. BTW I rent from your company quite often. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" Worked well fit us would us thr service again. "
" Vehicle was missing a cargo on thr rear bumper, the counter agent when we started the rental was not concerned, as we'd elected tui have full coverage. When we returned the vehicle, the young lady asked I'd how the damage occurred to the vehicle. We again explained it was like that when we picked the car up. Again, the agent said it didn't matter as we'd chosen full coverage. It DOES matter tui us, since we didn't cause the damage! "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" Excellent! "
" Really efficient - and the best prices out there! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very pleased. "
" Very good experience all around. A brand new vehicle and excellent customer service. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Happy with as always "
" At the pickup the staff mis sold us extra products which we did not asked for nor where correctly explained to us. Unfortunately they used the situation of us being tired and just out of a 7 hours flight so we noticed this to late. "
Overall Value: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" always use AutoEurope! "
" quick and easy-had to upgrade though "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I already did ... see above "
" Roger & Diana are so marvellous in Brighton, they run that branch brilliantly with or without a manager. This time I collected from LGW and returned to LHR because of flight cancellations because of covid19. Had Never returned to LHR before, it was all fine , thank you "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" great as always. Always use you for our car hire "
" fantastic staff and great little car. very appropriate for my needs. easy checkout "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Used Auto Europe more than 20 Times ---no problem with them . "
" Car had serious fuel injection problems and eventually had to be returned to a Hertz Depot . Had to wait all Friday afternoon for breakdown service and then did not get back to my accommodation until 10.00pm with replacement car from Cardiff Wales Airport. "
Overall Value: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 1
" Quick and a good price. "
" Told me they gave me a free upgrade, although what I got (Seat Tarraco) seemed in line with what I paid for. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Just convenient and easy with no hassle. "
" Just convenient and easy with no hassle. Nice car, "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good "
" some sort of issue with my third party booking was efficiently and quickly sorted out by your staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All great "
" All great "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Our check in when was great and took excellent care getting us on the road! "
" I always rent through Europcar when traveling to Europe. The best! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" There is always a good selection of cars and rental companies. Often one sticks out from the others for the lowest price. I always check with Auto Europe first and sometimes search other sites... but 90% of the time, Auto Europe has the lowest price for reliable rental car companies. "
" Nice, new car with just 275 miles on it. No problems checking in or returning it. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" very good "
" really good "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Very good overall. Booking was smooth, price was great, did not know that Firefly is Hertz. "
" Firefly?Hertz were great but no signage for Firefly in terminal. Very busy when we arrived and they could have used people at the 3 open counters. Pretty terrible vehicle but that is a GM issue, not Firefly. GPS does not use Postcode format (many UK POI give just postcode, not street address)and why the big screen but NO backup camera? "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Auto Europe is the best way to rent a car in England. "
" The staff met me at the curb and immediately escorted me to my car, letting me choose from several similar cars the one I liked best. This was something above and beyond other rental agencies I have used. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Staff were very helpful and friendly "
" Took a while for the shuttle bus to arrive. That was the only down side. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" I will definitely makes use of Auto Europe again as their offer was the most ckompetive "
" Efficient and friendly "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" My husband and I have rented three times with Europcar and each time we have been 100% satisfied. Great company that provides great value for money. "
" Laura provided amazing service! She helped put us into a bigger car for a fantastic price and our holiday would have been very different had Laura not been so invested in us as Europcar customers. I cannot say enough about Laura and the help she provided me an dmy family. 10 out of 10! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We will do this rental again. Great "
" Great experience. Easy pick up and drop off at different airport. Great customs service at both locations. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" William and Sam at Gatwick we're exceptional "
" Top of the line survive for both check in and check out "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" everything ok "
" everything ok "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very reasonable rental! "
" All went well. Pick up slow "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" great customer service and user friendly "
" great overall experience! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy and reasonable price "
" Very lovely check in/out experiences "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy booking process at great that it is possible to change a booking without charge. ( I booked the wrong airport and very easy to change without hassle) "
" Reasonably efficient pick up but despite having entered my details prior to arrival, I had to do it again on arrival "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No issues "
" Efficient although could have been quicker in dealing with the queue when collecting the car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I always rent through Auto Europe when possible - the rates are great and I like the zero deductible option. My car rental decisions are driven by price and not particularly by company. "
" Europcar was good - checkin was fairly quick - staff were pleasant. I chose them because their price was the best for the size car I wanted. I was pleased with their service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Friendly and efficient. "
" Friendly and efficient. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book. Easy to pick up and drop off. "
" Easy pick up, easy drop off. Did have to wait a bit at both ends, but neither wait was very long. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have used Auto Europe for several years and will continue to do so. I like the ease with which I can navigate the web site and choose my vehicle. I appreciate the prompt issuance of a certificate. One time I was having trouble finding the car I wanted (it turned out that I was mistakenly on a premium page) and when I called, the associate who assisted me was absolutely outstanding. No reason for me to try out any other company. "
" I was impressed with the ease with which I was able to collect my car at LHR and also with the quality of the service at the counter. I have grown tired with other rental companies who aggressively try to upsell: why not have an automatic, you should buy more insurance because you cannot trust your credit card, take a larger car etc etc. Hertz simply serviced the contract that I had and did it with a smile. On return, I was impressed with the efficiency - I think it took all of two minutes for the technician to check out the car, mileage, petrol and to send me on my way. Finally, the shuttle service to and from the terminal was excellent. I will continue to use Auto Europe and will definitely continue to choose a Hertz vehicle. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I've rented from that location numerous times. The efficiency and speed of renting and returning has improved greatly. I will definitely return....and will recommend that others do also. "
" I've rented from that location numerous times. The efficiency and speed of renting and returning has improved greatly. I will definitely return....and will recommend that others do also. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe provides great service. "
" Only negative was the wait time in the rental office. There were a lot of customers but only a few agents. The sign-in process is very efficient however. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No hassle up front pricing that makes it unnecessary to search other websites. "
" The wait time to pick up the vehicle could have been shorter. The vehicle (Renault Captur) itself was good but the radio and sat nav were dreadful, difficult menus, not intuitive. When I explainedd on return, the rep agreed with me and said they have received lots of complaints. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" very happy. thank you "
" the kid at checkin was very helpful - even told me what terminal I needed to go to for my flight. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" great price and excellent documentation. Would use definitely use again. "
" I have never been so aggressively "upsold "in my life. It took me over 40 mins. to get the car I had booked at the price I had booked. The counter staff while friendly to begin with became less and less so as he realized i was not to be upsold to the point were he was barely civil. While Europecar has always been my preferred car rental company this experience has caused me to think twice before renting with them again "
Overall Value: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" will definitely use again next time in UK , thank u "
" It, was seamless, free upgrade, car was excellent and drop off 2 min process. so very happy. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always a great place to shop numerous car rental dealerships. No hassle booking. Great service. "
" Service staff polite and efficient. Vehicle in very good condition. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Efficient and usually always has the best deals "
" Airport shuttle very slow. 3 other rental agencies came at least twice before euro car. Disappointed euro car doesn't let you go to the aisle and choose your car anymore. I turned down the car they gave me because the registration plate was broken/incomplete. Didn't want to be pulled over by police. Euro car was reluctant to assign me another car and had a hard time finding car keys. Felt like it was a struggle all the way!! "
Overall Value: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 5
" friendly and helpful staff "
" very nice vehicle "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It was an outstanding experience with Auto Europe. "
" It was a pleasure renting a vehicle from Hertz. The office and survey staff and was extremely helpful and speedy. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great website, good customer liaison representatives. "
" Parking lot is often overcrowded at London Gatwick, often there's nowhere to drop the vehicle and frequently only one person checking in vehicles. On a plus side it's great to be able to walk from the airport terminal to the vehicle in under 5 minutes. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" very good staff "
" all great "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The car was new, clean & perfect for our requirements. "
" The car provided was perfect. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Friendly and helpful staff. Super easy rental. "
" Rental was easy and fast. Very friendly staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good deal, especially with the no excess insurance that was provided at a reasonable rate "
" Efficient, no hassle "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good, good prices "
" All good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always good experience with autoeurope on price and customer service. Thank you! "
" Usual tortuous wait at rental counter plus usual tortuous discussion about additional charges for 2nd driver. Did get a free upgrade but had to pay 140 pounds for extra driver which doubled the cost of the rental. Car broke down day before return due. Managed to drive it into Stansted airport European where swap was made very efficiently and professionally. "
Overall Value: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very Good "
" Everything went great on check in and return "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The price was fair and the car was comfortable. "
" Tim was the person who checked me in. He also helped me over the phone and supported me with special assistance for my mother. I was very pleased with his professional manner and helpfulness. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We have rented from auto Europe several times and never had a bad experience and they were helpful when we had to change a rental slightly due to our own plan changes.. "
" Hertz on first leg of trip was fabulous the agent upgraded us to a brand new Mercedes , because we decided we wanted an automatic.. the upgrade was discounted to a reasonable amount and car was perfect. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We have used Auto Europe for many years for many various kinds of car rental experiences and always been satisfied. "
" We have used Peugeot multiple times and always been satisfied. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Picking up the vehicle took significantly longer than expected but the rest of the experience was great. "
" Picking up the vehicle took significantly longer than expected but the rest of the experience was great. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good "
" Quick, efficient and effortless. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Thanks for being the intermediary for this rental. All went smoothly. "
" It was a great little car which gave fantastic mileage. The checkout experience was great as there was no pressure to purchase extras. Thanks. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Would use this company again in the future "
" Easy to do an upgrade "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good "
" The car was an MG which was quite tiresome and jerky to drive. We now have a Nissan Qashqai which is 100% more comfortable, also from Europcar. Everyone at Europcar was efficient and pleasant, just the car was not! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good "
" Very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" excellent "
" excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great "
" Great staff amazing 320 new Mercedes.. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy, streamlined, crystal-clear booking process. Tremendous value for money. No surprises, no hidden costs. Vehicle was exactly as represented on-line. Would absolutely recommend Auto Europe to friends, relatives and colleagues. Will definitely use your company again. "
" Highly efficient and courteous operations at both Paddington Station in west-central London and at Heathrow Airport. Car was ideal for our needs. The value was exceptional. Best rental experience in Europe in decades of traveling there. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Renting through Auto Europe was cost efficient and easy. No trouble with voucher when I got to Europcar desk. "
" Both pick up and drop off were quick and easy! Thanks! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very efficient and competent as usual "
" Satisfactory. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Smooth booking, smooth car pick up, nice car, smooth drop off, no hidden extras, no problem. "
" Smooth booking, smooth car pick up, nice car, smooth drop off, no hidden extras, no problem. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We had a very positive experience and the personal help was very much appreciated...we loved the porsche too!!!! "
" Marie was wonderful and very helpful from beginning to end! Give her a raise:) "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great experience. EuropCar had no problems with the pre-paid voucher. "
" The car was perfect for me. Great mileage with diesel engine. There was a dent in front passenger door at pick-up, but made a note of it on the contract, and no issues at drop-off. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always very good. Thanks. "
" When I booked the car with you, I bought CDW and TP insurance so I wouldn't have a long conversation at the counter about why I wasn't buying insurance. Yet the rep STILL tried to sell me insurance! - insure the deductible, insure against nicks and scratches, etc. I really do NOT want to be sold insurance each time I hire a car at Heathrow, and I wish you were able to get these folks to stop trying to sell it to me. Thanks. "
Overall Value: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Satisfied with what I paid and got in return. "
" They tried to sell me a few upgrades. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good "
" Good selection of vehicles, fast checkin "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good. "
" Good service. Didn't really have to wait that long to pick up the car. Returning the car was also relatively quick. "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" The car was very lovely and the experience most pleasant "
" The pickup was a bit confusing and long "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very helpful. "
" Good value. No problems. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy and low-cost - especially for Zero Deductible "
" Fast collection and drop-off. Friendly and efficient counter staff. Car was brand new. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great way to rent a car in cost effective way. "
" Easy and inexpensive. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good experience and very competitive pricing "
" Counter representative was excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have always been very satisfied with my experience when using Auto Europe to arrange a car rental and will certainly use Auto Europe again in the future. I appreciate your assistance and look forward to contacting you again in the future. Sincerely. Tony Evans "
" I have had car rentals from EuropCar on several previous as a result of using the Auto Europe website. There have been 2 occasions when I have experienced less than positive experiences. When I dropped off my most recent EuropCar I was informed that I was being charged 562 Pounds for "Medium Coverage" insurance that I had consciously "Declined" when I picked up m y rental car. The rental car experience was excellent up until the time I returned the car. The next several days were extremely stressful as I had to spend a considerable amount of time contacting various individual from EuropCar in an effort to resolve the "mistake": made by the EuropCar sales agents. I appreciated how quickly EuropCar accepted responsibility for the "mistake" and informed me that the charges they had taken from my credit card would be returned. However, while I am likely to rent from EuropCar again, I must admit this is the 2nd similar experience I have encountefred when renting from EuropCar. "
Overall Value: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Your selection of vehicles at an affordable price was your biggest draw for me. Thanks again! "
" I was very happy with the customer service I received at Heathrow. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" good site for booking "
" easy to book, clear prices "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy booking site, great rates. I always book through AutoEurope hen planning a European trip. "
" Very pleased. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great! "
" Alamo and Enterprise are the best customer service car rental at Heathrow. I have used most of the companies at Heathrow over the past 3 years and Alamo and Enterprise are far above the other companies. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Thanks for making it easy to rent a car overseas. "
" It was a little difficult finding the kiosk at Paddington Station, since we hadn't arrive by train, but we finally figured it out. More on-street signage for those arriving by underground might help. Other than that, everything was easy and went well. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great experience "
" Effortless "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Loved the car. Courteous staff "
" No pressure from sales team following long haul flight was priceless "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As usual, no problems, all was smooth and easy. Thanks, Auto Europe, for finding a good deal for me! "
" No problems with the car, or service. I was initially overcharged, but that was sorted out quickly when I returned the car. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Helpful staff. Pleasant experience. I will be a repeat customer. "
" Particular car ordered was not available (estate). We were given a bigger vehicle which had pro's and cons. More space, but harder to drive in the narrow country roads. Never the less, we were happy. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Good communication, great customer service "
" Nice Service, great car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Fabulous experience. Loved the call for me to pre book a GPS from the US "
" Excellent all around "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent as always! "
" Outstanding! Really great customer service from Nisha! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Very nice "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent. Easy to book and change reservation. "
" Excellent. Very easy collection and drop off. Staff very polite and courteous. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The GPS was awesome and we had no problems with it. It was cheaper than renting one there. "
" Fast efficient and not too pricey. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very smooth transaction "
" Very smooth transaction. Car was great "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Efficient booking site. "
" They were incredibly helpful in providing the van I needed to have the best experience driving around the English countryside. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" AutoEurope does an excellent job and I thoroughly recommend it. "
" My AutoEurope voucher stated that I was entitled to an upgrade. I explained this to the agent but she did not give me the upgrade. "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Prices seemed competitive with other online car rental sites. I like that Auto Europe allow you to search for zero deductible-inclusive rental pro "
" Helpful staff, brand new car. Overall good experience. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Always great. "
" The car they gave me was a size smaller than I reserved, but it worked out okay for us. "
Overall Value: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I would use them again "
" Pick-up people nicer than drop off people. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great experience again "
" The pick up was a little confusing but easily overcome. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy pickup n drop off. Friendly staff. Thank you "
" Easy peasy "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Professional-Seamless and best value- all other car rental sites bait and switch "
" Auto Europe provided yet again a seamless experience- will recommend everytime "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No long wait , and good service. "
" Everything went very smoothly "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As always, very positive. "
" I have to say that I'm always happy with my Hertz rentals in London/London Heathrow as compared to my Europcar rentals. I'm always hoping that Hertz will be the less expensive option when I book through the Auto Europe site. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very professional "
" Already did. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Entire process worked well. Very satisfied. "
" Whenever I rent a car in the UK, collecting the car always takes forever. The wait times are always long and the processing time is long. Why can't the process be changed maybe in line with the US where you go direct to the parking lot, select a car, and show your license on the way out. Takes 2 minutes instead of 45 minutes! "
Overall Value: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We have had excellent experiences with Auto Europe on separate occasions this year in Germany, France and the UK. "
" We were very pleased with our experience. Was an extremely smooth evolution. Went with EUROPCAR to compare with an earlier competitor back in May. No hassles or overly nitpicky turn in inspections. Definitely give EUROPCAR the nod and will use your company in the future. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Generally well done "
" Slow geting to the counter and nobody initially at drop-off. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Auto Europe - efficient, straight forward, no hidden costs. Trustworthy liaison with reputable professionals and top quality products, i.e. cars. "
" An excellent company - polite, courteous, helpful staff, car in top condition, efficient handling of service from the start and at the conclusion. This was my third rental experience with Hertz. Yes, I recommend them highly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Nice and easy, no issues and lovely staff "
" Very good car hire, really nice people "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The best car rental company we have ever used. "
" We highly recommend Eurocar. We had quick, efficient, courteous and friendly service at point of pick up and drop off. Have used them before and would do so again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very happy with service "
" Car was much smaller than expected. I selected an Astra sized vehicle, but most cars available were Fiat 500 sized. I chose an MG3 which was OK but still pretty small. "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Very professional "
" Very professional "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to find the car we needed online and at the right price. "
" A big thank you to Sahil who made it very quick and easy to get our car when we were very tired and it was late at night. He also made sure we got a car with a large boot which we much appreciated. A very professional yet friendly agent! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Efficient and good prices on rentals "
" Fairly efficient check out, but on return there was nobody to provide guidance. Had to find a Europcar bay in the parking lot and walk to the kiosk. There were no directions telling drivers what to do or where to go: it was just guesswork. The return was in a poorly lit garage. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Great fast drop off service!9 "
" Great rental experience. Thanks, "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Staff was excellent and we will return. "
" The experience of renting the car was excellent. The Vauxhall itself was hideous. It was like driving a can opener. We got a smaller car as we were headed to the narrow hedgerows of Devon and Cornwall but the transmission on the Vauxhall was a pain (and yes, we are highly experienced with manual transmissions) - good turning radius but a miserable little thing to drive. Is there an alternative for a compact car in England other than Fiat? It was cheap but deeply uncomfortable. "
Overall Value: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Best car hire solution "
" Perfect, as always "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I can say that I trust Autoeurope . It is the best long term car rental I had chosen . "
" Reliable, new car, top insurance coverage and valet Car pick-up and delivery service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe was great. Website is fast and easy to understand/read, making it simple to compare different vendors "
" I was very angry that EuropCar used an opaque upsell technique at the counter. We eventually saw through it and declined, but it wasted 25 minutes at the counter. We had a 6 hour drive ahead of us and just wanted to get going. We also waited 35 minutes in queue just to get to the counter. Clearly this technique is employed on every client who has to try and sort out the negotiations foisted on them at the counter. The ploy went like this: the agent noticed we were driving far and was worried that we were going to spend a lot and On petrol. He was going to try and find a diesel car for us. He left the counter walked around and came back with keys to a small Mercedes. He said it was going to be 50 pounds more, but that that we would easily save that in petrol. Coming from the US, it was not easy for me to guess if that was true because I didn't know petrol prices I. The UK or the gas mileage of the two cars in question. He took out a small scrap of paper and wrote the numbers on it - after folding it over to a clean spot, which showed that he had clearly been writing down numbers for several people in front of us. We agreed that it would be a good deal, and he prepared the paperwork, and charged our card for the deposit. Only then did he say that the manager has to approve it, or else I'll get in trouble because it such a good deal. So the manager comes over and now finally explains the "deal" fully which is that it is 50 pounds per day additional equaling 500 pounds total additional! We chose Europe Car because it was the best price I found. I did not want to waste another 500 pounds of my holiday money on a Mercedes I didn't need. We refused the "deal", and suddenly he could work very quickly and get us out of there lickety-split – revealing that once he had lost the upsell, "he just wanted to move us out to make space for the next victim that he could try and upsell. The whole experience left a very bad taste in my mouth about Europe Car. I don't care if you have the cheapest prices, I will never use you again, and tell everyone about this story and dissuade them from using Europe Car. I will use hurts, of whom I am a gold member. They have a service where are you bypass the counter and walked right up and she is one of four cars and drive away. My vacation time is precious to me as it has cost me a lot to get there. "
Overall Value: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
" Easy to book Reasonable price "
" Car pick up took a long time Car drop off very efficient "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Perfect "
" Perfect "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Thank you, we really enjoyed our Peugeot. "
" perfect car- perfect transactions, thank you! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Couldn't have been better. "
" Better experience and better selection of cars at Heathrow rather than Gatwick. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Haven't had any problems with your company! In the last 12 months I used you 3 times for my england trips, and will use you again! "
" Long wait, Didn't get vehicle I wanted.. Was charged license fee of 18 pounds + vat.. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Positive and will continue to book with AutoEurope. "
" LHR counter staff member was abrupt and dismissive of AutoEurope booking. "
Overall Value: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" great as always "
" all went smoothly. however, and had this experience last month in France as well: the rental companies are trying to up sell/double sell the customer on insurance. I had taken the maximum zero deductible and they wanted to sell me more, finally said NO! to stop them from trying to sell me - annoying "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" You guys are always great. "
" They were very easy to deal with. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good I have rented cars with auto Europe for many years and have.never had any problems very. Happy and when traveling oversees would always rent through them "
" Very good. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" I was able to obtain one of the lowest rates for a rental car, and will use Auto Europe again. "
" I am very grateful that for my first time driving in a foreign country I had such friendly and kind service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As always excellent! "
" Car was damaged on drivers side. Not an issue this time as a recreational rental, but not acceptable for business rental. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Everything was smooth "
" No issues. Minor wait for counter. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Easy to work with, excellent value. "
" Counter staff may offer an "upgrade" to "better suit your needs". Be careful, the upgrade can be *very* expensive. I was offered an SUV for an additional 50 GBP per day - no thanks! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All went smoothly and the price was fair. "
" All went well with the Europcar rental until drop off. The return office at Heathrow is so poorly sign-posted that we drove around for fully 20 minutes with the pressure of a flight takeoff, trying to find the office. This HAS to be fixed. Please put what pressure you have on getting better signposting which is already in place in virtually every US airport. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" i have been using autoeurope for quite a while - great prices and service "
" they gave me a brand new suv- it was a superb car to drive- good professional service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" autoeurope staff excellent "
" Hertz shuttle pick up VERY SLOW -service for drop off good and helpfull "
Overall Value: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" When traveling to Europe I don't look anywhere else - just call Auto Europe now. Have been doing this for couple of decades. In a family emergency my daughter was able to book a car for me to use when I landed, just using her phone on the ride to the airport. Everything worked perfectly. Thank you! "
" Had arrived in the UK on literally last minute ticket for family emergency. My daughter booked the car for me while I hurriedly packed. There was hardly any wait to see a representative who could not have been more helpful and fast and understanding. The car was terrific - the perfect size and handled the trips between mid-sussex and Worthing hospital each day, with no problems. Will definitely look at Hertz first in future (as opposed to Europcar which has been awful). And thank you Auto Europe for always, always, finding us a good deal quickly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very professional "
" Very professional "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We've been using Auto Europe for years and remain loyal customers. "
" Driss who helped me at the counter at checkout was very efficient and didn't try to get me to make additional purchases that I didn't want. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Easy to use and provides quick results from which to make a choice. "
" A rare but welcome hassle free car rental experience. Brand New car, minimal time taken up during pickup and drop off. Very happy. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good value; easy process "
" The hood latch of the car (which was brand new) was defective, causing me to return to the airport pickup location to have it fixed. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very good "
" Loved the car and the staff were very friendly. Great prices too "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good "
" Good "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Excellent value "
" Please provide details of known damage to vehicle at pick up "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" I am very impressed with Auto Europe. Great price and very professional. Customer service is excellent and the continued updates as the rental period approaches serves to remove any stress about the car rental. "
" They tried to "upsell" me when I went to pick up the car. During the rental period I had to call road side assistance as the service light came on. It was explained to me that EuRopcar had failed to top up the oil. On returning the car I filled the tank but the dial did not show full which was stressful. The staff said oh this happens with Peugeot !! On returning to the States I see my credit card is being charged for the exact price of the rental even though I prepaid with Auto Europe.....now I have to spend my time following up on this !! "
Overall Value: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Experience overall very good. "
" Car was excellent value for money, & ran very well & economically too. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good "
" Very friendly and accommodating staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good deal - particularly like the cost of the added insurance "
" Overall a good experience. I wish all previous damage to the car was listed and left in the car "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Worked as advertised, good options for insurance coverage. "
" Overall it was good, but picking ups car at LGW is not very easy if landing at the north terminal as the car rental office is in the south terminal. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy process and was pleased with the pricing and the information available. "
" Best car rental service ever. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great service at pickup and drop off. "
" Great service at pickup and drop off. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" seamless, easy experience "
" great experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Autoeurope are best value for money and orovide excellent customer service. I love tge website, being able to see all my options and ability to customize my requirements, for example no deductible instruction. And of course, your competitive and transparent prices. "
" Excellent service in every area. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very efficient as usual. Thank you! "
" Great service. I was upgraded to a bigger vehicle, in top condition. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It was good "
" When returning to Heathrow Europe car should explain that the car return is not easy to find and provide directions. Otherwise, the car was great. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" excellent company "
" also an excellent company "
" Excellent price and package options Great customer service and flexibility Will use you every time I really like the non deductible insurance option "
" Didn't like that they automatically add some insurance without asking But good overal "
" Easy website, excellent deals "
" Easy checkout and check-in. Pleasant personnel. Good quality car "
" Courteous and professional staff "
" No issues with vehicle. Well suited to our needs "
" The gentleman behind the counter who check us in was very thorough and professional -- and he checked us back in 5 weeks later. The car was very good and we were glad we got the full insurance package. "
" Previously we had rented cars in France four times and went with Renault. We thought we would try Europcar in England and were very happy with the results. "
" I always use Auto Europe when booking rentals in Europe and have always been satisfied. If you book early enough the cost is very reasonable and if you need to cancel it's not a problem. "
" Great company no problem. "
" Very easy, super reasonably priced "
" It was great! Except there wasn't an instruction manual for the car, and I couldn't figure out how to set the clock. "
" Your staff was friendly and informative the whole process from airport to pickup and drop off was stress free. "
" No problems. Went smoothly. "
" Not a single substantive problem. Car had very minor issue with wiper blade, but otherwise just fine. Courteous people, quick service, fine car, easy on the fuel and great satnav. "
" Online experience easy. "
" Had lots of apprehension based on some of the comments posted. From hind site everything went smoothly great car, shuttle, and check out easy. Price exceptional. A little hard sell at the check-in counter but since I had already bought all the extras online there wasn't much left to talk about. "
" The staff at Alamo at Heathrow airport were outstanding so friendly, polite and gracious, a breath of fresh air in this boorish world we live in. One of THE best customer service experiences I have ever had. They were wonderful, thank you very much. "
" This is the second time I have rented from Auto Europe in the past three months, and both experiences were positive., except on the first occasion I rented a GPS from Auto Europe, which I did not utilize as the auto came with a GPS. I was disappointed in Auto Europe when they refused to provide any credit. So I did not obtain a GPS from Auto Europe on the second occasion. "
" Europcar was the rental agency on both occasions. Their Heathrow location was a madhouse, but they were efficient in handling the crowds, but it was slow. Our experiences with their cars was very good, although on the second occasion I had to negotiate the rental upgrade rate and the extra charges which was a little challenging. "
" Excellent again! "
" Brilliant company, great value. "
" Happy will use again "
" Efficient "
" no problems "
" Nearly always finds the best prices for me and gives insurance options upfront. "
" Cars are always clean and the ability to pick which car you want, within the classification paid for, is great. "
" Excellent service and car from picking up the car to returning it. Highly recommend Europcar. "
" Easy process. Everything, including options, was easy to understand. However, wasn't too happy at having to pay the full amount so far in advance. "
" Only 2 Intermediate 4-door cars were in the lot when we arrived, and neither was the car we had requested. But one of them was a Ford Focus Estate that had a cavernous boot that was perfect for our needs. Car performed well and we had no issues during the rental. "
" The online booking process was very easy to use. When we arrived at St. Pancras, all the paperwork and the car was ready for us. "
" We were very pleased with our experience. The customer service people were friendly and capable. They gave us good advice about upgrading to a different car. The car was terrific and the trip went really well. "
" I found it to be great for booking in advance in the US for a car in Europe. The rates were very reasonable.When I had a question, your staff were quick to respond. "
" LIke all rental car companies, the desk assistant tried to get me to upgrade my rental and take other services such as extra insurance, but you clearly advise that this is my choice and not mandatory. I took your advice. "
" The booking experience went very smoothly. "
" The staff were very efficient and easy to deal with. There was a short wait to check out the car on arrival, but returning the car was very quick. "
" Easy to use, convenient. Much better than trying to get rates from each company separately. "
" We had rented a car too small for us and our luggage. The Hertz clerk was very helpful and found us a larger car of the same quality at no additional charge. Pickup and drop off were easy. "
" Excellent, quick service with pricing and confirmations. "
" Everything worked as expected. No surprises or "extra" charges. Just the way it is supposed to be. "
" Everyone was very courteous and friendly. Easy pickup and return. "
" Very satisfied with Auto Europe. "
" Very glad I had paid for zero deductible insurance for driving in England. They diligently inspect the passenger's side (left side) tires for scuffs and small gouges. Previous tire damage may not be noted when first taking rental of the car, but it will be found upon return. Gouges difficult to see as they are small, and you must use your sense of touch to discover them. These gouges are then noted as "ripped/torn tire" and charge to you unless you have zero deductible. "
" Easy to use and arrange for a car. "
" Car was fine. The several minutes of trying to convince me to rent a more expensive vehicle was annoying. Checking the car back in was easy. "
" Good see ice,no e car . "
" Good car Customer servi e was excellent "
" We were very happy with the way AutoEurope handles the lease transactions. We have used your services a few times and have always been satisfied. "
" Peugeot 308 is a great car. Very comfortable for us tall people (6'4 and 6'). Also plenty of room for luggage. "
" While the overall treatment by the staff was outstanding at all levels, I signed up for an inexpensive stick shift car and drove off with a diesel SUV for twice the price. while certainly I could have held out for maybe just an upgrade to a gas automatic car, I let it happen. The SUV is too big for an american to drive on your roads and should not even be offered to us. While your profit is more important than all else, a little more appropriate car allocation should be practiced by your sales team. There again, I certainly could have stood my ground but, should that really be necessary. Just a thought on customer satisfaction. "
" Great service for reasonable price. "
" Europcar provides excellent service, car was in good `condition`, clean, no issue during the time I rented the car. "
" I have been using Auto Europe for years now and I am extremely happy and well served each time. "
" Very good customer service this time. Europcar at Heathrow can be slow to get the car but this time it was faster. Their prices are almost always less than the competition. "
" i have used Auto Europe many times over the past ten years. Never had any problems and very happy with service "
" Heathrow staff helpful and efficient. No delays getting car and cars are always as expected and in excellent condition "
" I always get good service from you. Thank you. "
" The best experience I have ever had from a company rental at Heathrow. "
" worked well no problems, picked up from airport and car was ready, same on the return "
" worked well "
" The gentleman at Elm Mews in London who delivered my car, gave me great and caring service. Also, the car was in great condition and was a good value as well "
" See above commentd "
" The experience was quite simply - perfect. Thank you! "
" Europcar was fantastic. We arrived late at night, Easter week, and the car they provided was in top notch condition!! "
" EXCELLENT. "
" Great car, I was persuaded to up grade which did cost considerably more, but it came with GPS and automatic gear. "
" easy to do on the auto Europe website "
" no issues, everything went very smoothly. "
" Efficiently handled both at the time of hire and return. "
" Very simple booking I chose all inclusive "
" Virtually no wait time to and from the airport "
" The ease of booking and the fee for the rental were both quite satisfactory. The fees for the cars were very reasonable when booked well in advance. "
" They didn't have the model that was 'guaranteed' in the booking process so they attempted to have me rent something more expensive. I held my ground and they ended up giving me the upgraded vehicle for the same price. "
" I discovered Auto Europe many years ago, and loved it. Then I had about 10 years of corporate rentals, which someone else paid for. I have just retired and came back t Auto Europe, which is just as good as it ever was. Customer service is better than excellent, deals are extremely good, and the selection of vehicles is more than sufficient for al our needs. My recent UK rental was excellent, including the change of pickup point at the last minute, which was handled effectively and quickly. "
" Excellent service, quick pickup and return, no surprises. "
" booked through Auto Europe and excellent, as usual "
" at location, man pointed me to a larger car in same category, then drove it to front & loaded our luggage. car was the best ever. "
" AutoEurope offered a variety of options so I could choose the kind of car I wanted at the best price. "
" Except for a short wait to check out the car, everything was smooth and easy. "
" Easy process, they were ready for us after our transatlantic plane ride and the check in and check out went easily. "
" A little disorganized once we arrived at the location, as became first come first served even though we'd checked in at the airport location. But it was minor. Check out on return was fast and efficient. Nice drivers on the buses helped with luggage. "
" This is our second experience with Auto Europe. Excellent value, great customer service. Your online chat is also very helpful. We have accessed Europecar through Auto Europe and had a fantastic experience both times we have traveled. "
" Europecar was fantastic. This is our second time with the company. Each time the process has been easy, efficient and enjoyable. The agents provide excellent customer service, are professional and friendly. Our London agent suggested a wonderful upgrade to a new diesel car. We were very pleased with the fuel efficiency and the overall rental. Thank you! Have suggested Europcar to many friends! "
" Good and with no problems "
" It worked great for me! "
" Fantastic service from Firefly (Hertz actually for the London Heathrow location). "
" Hassle free and best deals! "
" Value for money, clean well kept cars, great staff at London Heathrow branch, absolutely hassle free pick up and return. Strongly recommended! "
" Nice cars. Friendly staff. I noted the parking lot light in the middle of a marked autoeurope parking spot that I got up close and personal to with parking lot staff at gatwick airport lot. I suggested marking out the space with lines. Too little space to see it all with limited views Otherwise great experience. "
" The process of finding the best value car rental was good. "
" Reliable service, getting and returning car was quick and easy. "
" Excellent customer service. Easy and helpful booking experience. "
" Constantly tried to sell more than I needed, so took much longer than it should have to get into a car. "
" Great experience both pick up and drop off, car clean and no problems at all. Only one issue think you should explain at beginning of rental about depressing clutch to start and its advantages Lady at drop of very kind and professional Will definitely rent with you again Merry Xmas! "
" See above "
" GREAT customer service representatives "
" Overall I like Europcar. On this occasion the diesel car was not fully topped up with an essential antipollution additive. After we had loaded all of our luggage and went to start the car the warning systemd told I see could not drive 1500 miles before the car would fail to start.. We could have exchanged for different car but it was easier to have this car and get fluid filled. But it seems as if the predelivery service was not done very well "
" Great value and excellent service. Very kind and courteous staff, especially Ilona. Great introduction to the city! "
" Outstanding value and service, and friendly professional staff, especially Ilona. Very good value and great staff. "
" They said they would Email a receipt when I returned the car but I never received one and, they charged something to my credit card that I don't know what it's for and am still trying to find out. Also services upon car return very slow and people not helpful "
" Great company. Very satisfied with booking and service! Loved the non diesel Vauxall Corsa! "
" Excellent! Particularly liked the shuttle to the rental facility. The lady driver insisted we put on our seat belts and helped with the luggage. Happy to tip her!😉 "
" Another excellent experience with both Auto Europe Easy booking, car was ready and as described. Auto Europe always makes car rental easy. "
" Have frequently used Europcar and always come away very pleased with their service. Excellent prices, friendly staff and the cars are always as described and in excellent condition. Highly recommend. "
" Clean car almost new,as promised "
" Very good "
" Very easy to use and informative. "
" Although I understand that staff are encouraged to upsell, I don't appreciate been taken for a fool when collecting my rental car. Telling me I'll save money on fuel, upgrading to a diesel car at an extra £15 per day. Maybe if I used it to be a long distance lorry driver, then yeah, maybe I would save! Otherwise not likely. The rest of the staff were pleasant to deal with. "
" very good quick and easy "
" very quick and the man who served me was most helpful fully explained everything "
" reliable and efficient booking system. "
" good service - great price! "
" The rental experience was good. Short wait, good choice of vehicles. My only concern is that I was charged an addition $12 to my card and have never received,, a copy of my final invoice/contract summary by email as porimised "
" We're not enough people on duty when returning the car,waited arround "
" It is so easy to book through Auto Europe and the rates are far more reasonable when compared to the competition. "
" Good customer service and great selection of vehicles to choose from. Every employee I encountered went out of their way to be helpful. "
" Very good service when we rented and dropped off. Couldn't have been happier. "
" Trouble free and priced competitively. "
" easy to navigate site "
" excellent car for 3 weeks.The only problem was the young man at the desk when I signed in to get my car--he tried to change me to a more expensive one,and then took a $1000.00 lien on my credit card,even though I have used AutEur repeatedly.When I returned the car,with no damage,the gentleman was shocked that I had been so treated and promptly released the lien "
" They were great! I loved the car and it was incredibly economic. "
" They were great and the car was great too. "
" Very kind young man on the telephone to take the reservation. The price was great. We have used AutoEurope for fifteen years and have no need to change. We have rentals in France. We recommend your services to all of our clients. "
" We went the Europcar counter and were treated so well, we were given an upgrade at a very moderate increase to our basic rental. The car was perfect as was the staff. We are very pleased. "
" Well received by Rose, competitive rates, friendly service and an offer from Marcel to drive us to the North Terminal to pick up our flight, nice touch ! Very impressed .. Peter J. "
" Quick, easy, efficient! "
" At first a bit disappointed that there were only 2 cars to choose from in our class, but surely picked a winner! A Skoda Yeti took us 1700 miles from Norfolk to Suffolk to all over Wales. Never hiccupped once! "
" Usual efficient service, however a couple of days into the rental needed to use windshield wipers which were worn out, vehicle should have been checked more thoroughly especially a safety item. Advised Europcar upon return of this issue. "
" Another great rental by Auto Europe.. always smooth and easy.. "
" I was very pleased with the process and the value for money of the rental "
" The rental car was very good, my only comment would be that it took too long to queue at the rental desk and it took to long and the form was too long to decline the CDW insurance as I had cover from my credit card. Oh yes the bus driver was rude as well on arrival. "
" Very competitive price No hassle return I would recommend "
" Good customer service Quick hire and return "
" Good service and price.... "
" Always convenient and excellent. "
" Good car, free upgrade because the car I ordered would not hold my luggage safely. "
" Easy to make reservations by calling. Friendly customer service representative! Fine pickup and return both shuttle bus and the car. Great service at the counter. The Volvo SUV's process of shutting down completely at a stop, but immediately starting up thereafter got some sort of getting use to. "
" See above "
" Smooth pick up at Heathrow and your agent looked at our baggage load and suggested a larger car with GPS for a reasonable price. The GPS very much made our trip easier and the larger car was a luxury. Well done to your agent at the airport. We were impressed as well with NO waiting to sign our the car. Thanks, Richard Evert "
" There were only two vehicles available in my classification, one of them being a Jeep product. Fuel economy being a factor, I elected to take the one Toyota car left. I would have preferred to have a bit more choices, though I was mostly satisfied with the car. "
" Easy to deal with. Very nice people. "
" Extremely satisfied... Everything went smooth... Great customer service... Thank you for the easy transaction and allowing us to get on with our vacation without the worry of not having a car... Thank you to all "
" Your reservation system is terrific; and prepaying for the rental made the cash flow for our trip much smoother. "
" All of the personnel with whom we dealt were professional and personable. We upgraded to a Mercedes with 0 miles. The car was a pleasure to drive. One concern - there was no windscreen fluid to clean the windscreen. 466 miles later we turned in the car. Very good experience and highly recommendable. "
" Easy to use website, great service and value. "
" Probably the most friendly and efficient car pick up we have ever experienced. "
" Understaffed "
" All employees were very professional and helpful. We were very impressed. "
" Very difficult to find drop off area in edinbrough "
" Customer service on arrival polite, friendly and efficient. Vehicle was very good with ample boot space for luggage. Drop off was simple though it would be helpful to have the exact post code for the drop-off point. Credit hold released within a day of my return. "
" Excellent and will definitely use them again. Have already recommended Autoeurope to several family members and friends. "
" Very easy to rent, "
" Nice clean car, nice people very easy in and out. Will rent again from this company. "
" Easy pickup and drop off. We were not charged for any extras except the additional driver and one-way fee, etc and it was all outlined in the terms and conditions when I made the rental reservation - no surprises. The car, an Audi A5, had some minor scratches but was in good condition and had onboard navigation. The trunk was big enough for our luggage. "
" There was no signage or other indication that we were using Keddy, everything said Europcar "
" Their bus picked us up relatively quickly at Heathrow. Happily, there was no line at their office when we picked up the car. But the paperwork took forever! When are car rental companies going to join the 21st century? Don't they always have all the info they need about us in their computer? When we returned the car to Heathrow, there was a minor, but annoying 5 minute wait while more paperwork was processed. "
" Great car, everything worked fine. Having a tech book for the car we rented when have been helpful when we hit a couple of "how does this work?" "
" Checkout went very smooth. "
" Very friendly and efficient. "
" Smooth quoting and booking process. Consistent, clear costs. "
" Their agent predictably appli d pretty heavy pressure to add their insurance, but I had a clear understanding of the insurance that my credit card carried so I declined. They then insisted I sign a waiver allowing them to charge my credit card directly for any damages or loss rather than dealing with my credit card's insurer, which doesn't seem proper. "
" Easy pick up, easy return. Really nice car. It was very enjoyable "
" Would use again "
" It was easy to use. "
" All my experiences have been good . A great price and the same service as booking direct with a car rental company "
" Very satisfied. Everything went smoothly and all employees were very helpful. "
" Great experience, easy to book and an distinct advantage being able to pay in US currency rather than in pounds at the car rental counter. Also delighted to be able to buy full insurance coverage online at time of booking. Staff at Auto Europe was very helpful in responding to questions via both phone and email. Will definitely use the service again. "
" Pleased with experience renting a car at Heathrow, there was some minor attempt at up-selling to an automatic, a diesel and additional insurance but no hard sell which was appreciated. Turned out there was a nice Renault Megane diesel in the row we were told to choose from anyway. Good clean car, in all a pain-free experience with no additional charges levied upon the return of car. "
" Very easy to book online. "
" Great experience. The pick up was good at Heathrow, although very crowded and took over an hour, but the counter help with pleasant and worked hard to get everything in order. The return of the car was quick and the counter help was efficient and very knowledgeable. A great experience. "
" Young man on the desk very helpful getting a snafu straightened out. Having everything insurance covered was great,you came out and replaced the tire. "
" Excellent. I was kept up to date on a regular basis following my initial inquiry through to the official order. First Class service. "
" This was my first use of a car hired from Auto-Europe (Europcar). The service was excellent and the car was magnificent throughout my visit - The sat-nav was utilized on a regular basis. Your shuttle service to and from Heathrow is also excellent. I would have no problem in recommending your organisation to prospective customers. Regards, Ken Green - Durban, South Africa. PS. I look forward to my next visit and can assure you that I will be in contact. "
" Picking up the car was a slow but fairly courteous process. The GPS training (15 GBP per day for GPS as Europcar does not provide maps) was very insufficient despite repeated requests for clarification. Caused frustration....ultimately my spouse figured out the built in system, but we were very disappointed that Europcar employees aren't proficient in a product they provide/sell. The dropping off process was outstanding! Professional and efficient which is what was expected. "
" very easy to use and book "
" pick-up and drop-off very easy but was charged a substantial fee at pick-up when I was told that everything was paid for up-front. Anyway, the car was great "
" Things worked exactly as planned and arranged "
" The agent tried hard to get me to upgrade which bothered me a little. "
" We had made a reservation and prepaid for our car. When we arrived, the agent tried to have us switch to a diesel car and automatic. She really tried hard to make it seem like we were making a bad choice to not upgrade. We did not upgrade and it really felt like a scam. And it would have been much more expensive. When we returned our car, we heard other couples discussing if they should switch because they were being pressured too. Shady way of trying to upsell. I would recommend Auto Europe to others but make sure and tell them not to fall for the up-sell. "
" Smooth rental, no unexpected costs. Whew! "
" good selection of cars at a fair price, Helpful staff. "
" Great people to deal with "
" a pity there was only 1 car available. "
" The wait at LHR was quite long both to do paperwork and then again for the car. "
" Staff at pick-up and drop-off were very courteous and helpful. Everything went smoothly. Only recommendation I would make is to inform customers where to go to pick-up the courtesy shuttle van upon arrival at Heathrow. "
" Excellent service. Very happy "
" They were really helpful and I would like to especially commend Imram at Euston Station. He was helpful, polite and very professional and, above all, kind and friendly. "
" Easy to use and found a great deal "
" The Europcar staff and operation was fine. The Smart car that I was given instead of the Fiat 500 was rather disappointing. The features and equipment of the car were very good but the driving dynamics of the suspension, steering and brakes were poor. This was not a fun car to drive. I would never recommend this Smart car to anyone. "
" Unfortunately due to an emergency we had to return the car 6 days earlier than planned. Upon return we were told that an email would be sent to us confirming the return and its status. We did not receive anything. "
" Good impression all the way round. Good prices, no hassle. Never felt pressured to upgrade or take on more insurance. Some companies really push on this, so this was a nice surprise. "
" Frequent busses to/from the terminal areas. Checking in was rapid and pleasant. Again, felt no pressure to upgrade anything. A very pleasant experience, which I really appreciate. "
" Efficient, fast,great cars "
" Efficient,helpful,great service "
" Easy and saved money "
" Great check out clumsy time wasting return.. "
" No problems. "
" Car was great. Getting the car, though, took about three times as long as it needed to be. The attendant was chatty and friendly, but clearly had no goal to get things done with anything like expedience. I'm there for a car, not a chat. Shuttle at airport also took ages to arrive. All told it look an hour from terminal to in the car which is far too long. "
" The entire process was smooth and orderly! "
" The pick up facility was busy but their numbering system worked the queue in an orderly manner. I do like the opportunity to select the appropriate vehicle out of the many parked and ready in the car class parking area; good for EuropCar! "
" Great price, easy booking. Nothing happened along the way so couldn't test the customer service of AE. "
" Forgot glasses in the car, very hard to get in touch with Europcar shops, took me four calls and 1h30' to finally get through. "
" Great experience. Like the fact that you can get no deductible rentals "
" Very good, although l obviously arrived at a busy time, we got car very quickly. No issues with car, drove well, plenty of room for 4 people "
" Very easy "
" No problems. Loved the FIAT!! "
" Everything worked out with no problem , including changes to original reservation "
" Same as above "
" Easy on-line booking. "
" Good experience. Good Staff. "
" Great price I used the insurance package and had nothing to pay in London apart from local tax (vat) and a deposit would use this service again "
" Good choice of cars and all were clean and new, not enough staff to book you in waited 30 minutes. Their buses to and from terminals are clean and prompt with helpful drivers. Only downside is they are slow at refunding your deposit :( "
" Very easy and straight reservation system. I like the fact that all charges were put into paper during initial reservation, there were no surprises. "
" Easy to pick up, easy to return. No hassle, the whole process was straightforward. The guy who accept the car during the return process was great. "
" The booking was easy and informative. "
" I was very pleased with Auto Europe. Customer service fitted us with an appropriate car that accommodated both the size of our group and the distance of travel. The car was very comfortable and had excellent gas mileage. The return was quick and easy. "
" Great company and we would not hesitate to use you again for our car rentals! "
" It was a very good experience. I always rent from AutoEurope when I need a car in Europe. "
" Easy process, by far the best price. "
" Brand new car, a little smaller than anticipated. Pick up process was fairly lengthy, they try to sell you upgrades. Very simple return process. "
" Must be clearer about how to queue with numbers when you walk into the rental building "
" Excellent "
" Excellent "
" The best experience ever in renting a car. Keep up the good honest work. "
" Helpful and courteous. "
" great service; pleasant help i liked the queuing via number vs. standing in line. "
" Quick process. "
" Good "
" Great rates. Also had to contact at end of rental since the GPS that I had rented from Auto Europe had fallen out of bag at Heathrow. Very helpful trying to recover although that is still in progress. Wish there had been a way to turn in GPS before returning to US. "
" Very easy pick-up and especially drop-off at Heathrow. Very clean and nice facilities and friendly personnel. Rented auto was in very good condition. Only issue might be somewhat hard sell to upgrade when picking up. "
" Easy, clear, very competitive pricing. "
" Europcar LHR facility was easily accessible via the shuttle, well designed, and smoothly run for both check out/in. While arranging the rental, disagreement arose regarding whether I had sufficient insurance coverage; they fully remedied this in an agreeable manner (once I consistently applied pressure). "
" The car was wonderful (and economical). However, I would like to make 2 comments. 1. The rental agent went out of her way to stress that she could NOT LEGALLY rent the vehicle to us because we went with the tried-and-true credit-card-issued theft insurance option. Of course she was trying her sales best, but she was WRONG, and STUBBORN about it, and I was almost at the point that we were about to cancel the rental and go next door to Avis. 2. The vehicle had an on/off start button; initially I had difficulty starting it, perhaps because the vehicle had been locked for a while. It would have perhaps been nice if someone had escorted us to the vehicle to ensure that we knew how to operate it, since rentals don't come with manuals now. "
" Have been using your service for around fifteen years now. A few years ago the rental companies would treat you like a second class person because you had a cheap deal. This time it was good, a small attempt at an upsell but then was allowed to choose the car of my choice from the lot. "
" Efficient, as usual. "
" The vehicle was almost new and met my requirements fully. However, the protracted process of picking the vehicle up at Gatwick Airport (almost an hour after arriving at the Europcar car rental office) was unacceptable. "
" I really appreciated the happy level of service. I wish it was always faster and that I could have given info ahead of time so pick up was quicker, but staff were really great, and seemed to be happy despite holiday masses! "
" so friendly and great, although the location was tricky to find - would have been great to have been given a map vs just an address at time of picking up the car? "
" It was easy to complete the car rental request through Auto Europe! "
" The car we requested was ready when we arrived, it ran GREAT the entire time we used it, and we had a smooth return experience. The men who helped us on both ends of the transactions were extremely helpful. "
" Fairly quick pickup process, easy return routine, very pleased, but would appreciate a lower full comp up-sell .. if it didn't double the price of the rental I would be over joyed, "
" Nice upgrade, always disappointed with high $$ up-sell of insurance, but everyone does it. "
" I was pleased with your service -- a main reason: a live and competent person immediately answered the phone, a rarity nowadays. You gave me an excellent deal. "
" Always price competitive despite rentals through the large chain providers. Never a moment's trouble at any of the many locations / providers rented from in Europe "
" Good selection of different cars, well prepared.....slow at check-in. "
" Very good service. I plane to rent through you "
" Very good friendly customer service "
" Very dissatisfied. We had to wait at least 21/2 hours at the pickup point before we were given a vehicle. This is by far the longest I have ever had to wait at a car rental terminal. At the end of the rental period the drop off was very quick, but I am still waiting for my email receipt. "
" Excellent service and friendly owners. "
" Richmond branch is an excellent local business with good service and great staff. "
" no problems. You delivered a good service. Thank you "
" Just fine "
" When we dropped the car in Glasgow Chris was very friendly and quick to inspect the car. He also was helpful with directions to our walking destination. "
" For me the best price with a reliable company. Staff took phone calls quickly and helped reassure me about negative reviews I had seen online "
" At Heathrow, excellent efficient and courteous staff. Well manned office. No pressure sales pitch for extras and a great vehicle was provided. Trouble free checkout on return. Would happily rent again from this location. "
" Easy to book the car. But had issues with making changes during the rental. "
" The pick up took over an hour. Staff took to long to process the paper work at Gatwick. Had to take a number and wait, but it was not in processed order. Car worked great. Had to make many calls and long wait times to speak to the correct person to make changes to our car rental. Need a central contact number, as internationl cell calls was very expensive. "
" excessive charge for renting at Gatwick, and returning to Heathrow. "
" Who is KEDDY? "
" Great service. I booked by phone. Could improve by asking the customer what level of CDW cover was required or give quotes for different levels of cover. "
" First time I've had an excellent service from a car rental company! The people at Edgware Europcar were particularly good. Highly recommended. (Went to Avis in Germany recently who were terrible!) "
" It was Europcar staff that gave us the car. Unwelcoming agent to say the least. Couldn't answer questions on how to avoid congestion pricing zones, didn't have any maps and frankly acted inconvenienced to be working. The guy that did the car inspection with us was very helpful and courteous. Car return was very easy. Car was new, clean and in excellent condition. "
" great as usual "
" excellent car, friendly professional people, great experience again, thanks! "
" Staff were lovely, friendly and efficient. However when I wanted to extend my reservation by 1 day I was told twice that the would be no charge which I was sure was incorrect. In fact I was charged 50% more than the price per day of original rental. I paid $us108 for 3 days and then upgraded for £15 per day which was fair. The cost for one extra day was £50=$75. I would not have taken the car for the extra day had I known it would be so expensive. "
" Great value, like the zero deductible pricing "
" Great service, no problems "
" Great service and very kind assistance to me. "
" always had only good experience - never any surprises "
" nice car, very clean, no issue "
" Smooth process, nothing stood out as exemplary or needing improvement. As it should be. "
" Took a long time to get my car from the agent. He had to reenter a lot of information that could have been gathered beforehand and just confirmed. Agent exerted a lot of pressure to sell me insurance when I already had coverage taken care of. This was a big turn-off and if I regularly rented in this area I would look elsewhere. Lot agent did a nice job reviewing my car with me and pointing out dings in the body so I wouldn't be charged for them on my return. "
" I have booked through Auto Europe on several different occasions and never really had any issues, the whole process is pretty quick and easy and does help find the better deals. As I've booked rentals a few times i'm aware that as a 22 year old some companies apply a young persons surcharge so I was prepared. I understand that this is done through EUROPCAR themselves but I did check around Auto Europes results page the and terms and conditions for the booking I wanted and found it difficult to find get an answer to if there was a charge and how much it would be, which is quite important in this initial comparison stage as I was looking for the best deal price-wise. "
" As I've booked rentals a few times i'm aware that as a 22 year old some companies apply a young persons surcharge - so I was prepared. I did however find it difficult to get an answer to if there was a charge and how much it would be until the day of collection & once i'd already paid for the initial rental. The young persons charge that was taken from my account after dropping the car back off was higher than I've experienced any time before and I normally hire for longer periods of time, so it would have been good to get a firm quote at the beginning of the booking process. "
" To much like a timeshare promo. Wanting to me to pay for upgrades and larger cars. Hard sell tactics!!!! Customers who come off long haul flights just want their cars and go... "
" I felt like I was getting the "hard sell" to purchase insurance and it made me uncomfortable. Not very nice after you've just gotten off a long flight. "
" Use AE a lot. First choice every time. "
" Good service period. Fast check in and check out. Great price. "
" I have used Auto Europe for many years. I feel they have always provided good service for money spent. People who I have pointed toward AE have agreed. "
" The person who served me was pleasant, but neglected to offer me the option to pre-pay for the gas. An ommission that I was able to correct with an agent while I was on the road in Wakefield. "
" easy booking. No problems. "
" No problems. Easy to get the car. Simple to turn it in. "
" Very easy pick up and drop off, nice car, no problems. "
" Everything went well. My only 2 concerns were that I Was unable to reach the company by phone with a question. I tried for 3 days and no answer. Also I could not understand why they had a third party company call to ask the mileage on the car about 5 days after renting the car. "
" They try to steamroll you into accepting upgrade at significant increase in cost. I had to make myself VERY clear I was not paying any more than already agreed. I got the upgrade without cost. "
" The website was straight forward and I wasn't surprised at checkout or after paying with any fine print. "
" I have rented cars frequently at Stansted and this is my first rental from Europcars. All the staff were great and the process to get the car and return the car was amazingly easy. I will rent from then again. "
" Brilliant "
" 100% brilliant great customer service "
" The agent was professional and knowledgeable. He found me the best price in a short amount of time. "
" At LHR we did not see any signs to direct us to go straight to the shuttle pick up rather than a desk at the airport. "
" The rental worked out very well once again! "
" I've rented from Keddy/Europcar before. I have always been able to get the same make/model of car which makes it very convenient -- don't have to figure out where everything is each time. "
" Rental went fine, a little pressure to buy the additional insurance already covered by my credit card. Our flight was delayed, so I called Auto Europe to change the time of pick up - and was charged $8.5 I think as the rate had changed !!! "
" Rental was good and great price, a little pressure to upgrade and buy insurance (credit card covers it in UK) "
" Was able to save about $200 booking the same car through autoeurope. Thanks "
" All went well. Waited a while for the car to come to the pickup area, but the person in charge was helpful and pleasant "
" Very easy "
" Very organized "
" Great service, speedy collection and return. Courteous staff. "
" The Auto Europe staff have been great. This is the second time I have used Auto Europe and I have no complaints. "
" My experience with Keddy during the rental process was terrible!!! All they were concerned about is trying to sell me a larger car, more insurance,etc. The check out process took over 30minutes because of this. I finally had to insist that they give me the car that I rented to get on my way. Very frustrating. I will not rent from them again and do not advise anyone else to do so. This is no reflection on Auto Europe. My problem is with Keddy "
" I thought the rental VW Tiguan was great but maybe a little too big for some English roads. I was new to that model and especially a right-hand drive and was shocked that there was no driver's manual. I was happy to get a quick response by phone, which was provided in the event of an accident, which I didn't have. "
" Generally, very satisfied. My only large problem is that you fail to supply an adequate substitute for a users manual for the cars that really need it. "
" He was helpful but when I specifically requested a car with a backup camera he recommended the Volvo and said it was so-equipped. Foolishly, I failed to confirm this before driving off. There was NO such camera installed! A major irritation. "
" Was high pressured into upgrading which doubled my costs. My fault for not resisting the pressure. "
" Excellent service. Especially appreciate the help with reconfiguring our rental at the least minute due to a flight cancellation! "
" Brandon was very helpful in London/Gatwick, car was perfectly clean, well-appointed, and in excellent condition. Thanks! "
" Great organization - I have rented through you multiple time and never had a problem! "
" A big of a wait when I arrived at the office and when I went out to the parking zone, there were no cars there and no-one to talk to! Having said that, someone did show up within 5 mins and I had my car within about 7 mins of leaving the office! "
" I was very disappointed by the rudeness of one of the europcar employee who was in the counter on the day of picking up the car. He was very unprofessional and rude to me. I have mentioned my feedback to europecar as well. I wish some action is taken against him. When we travel to new country we look for friendly people and not hostile people like him. I have never felt this way in USA. I was shocked by this incident. 1st of all we waited for more than 1.5 hrs to get the car and on top of that, the person was very rude. The exact sentence he told was " you have come to rent a car from us and I can make sure that you will never get a car here " I am not sure can someone even speak like this. His last name was Mr.Khan. "
" Quick and easy pick up - car was great - tank was 7/8 full on pick up - when I returned the car full I told the agent, who was kind enough to give me a small credit, because I was told to bring it back with less than a full tank, which I did not. Good customer service and good price. "
" The new name was a little confusing - what does it mean? "
" You provided a good price. I got a decent car. "
" There was a long wait and part of the reason is because of the pressure to upgrade. The salesman named Khan lied to me to attempt to get me to upgrade to a more expensive car I did not need. I was tired after a long flight and did not appreciate the hard sell and lies. I wanted a car with the ability to hide luggage in the back and the vehicle that the contract provided gave me that. Even the soda in the machine was high priced at that place. An awful experience. "
" we have booked cars through Auto Europe for several years and have never had any problems. Customer service has always been helpful. We will continue to use them. "
" We have used Keddy before and are satisfied with the service.It's an easy place to get in an out of with the rental car. All things equal, it did seem to be a little faster at the desk with this last rental. Perhaps it was the woman that filled out the paper work. She was very good. "
" Have always had good service with you and have never used anyone else in the last ten years. "
" always excellent "
" Have rented with your company many times (more than 6) and have always been very satisfied. "
" Heathrow Keddy Europcar office was extraordinarily well organized on crowded bank holiday week-end. Staff gave number when we entered, apologized for the understandable wait, offered coffee-tea, and moved quickly to disburse cars. When we returned, van was immediately available to take us to our terminal. Very polite and helpful driver. The car itself was in excellent condition. "
" Good price for car rental-nice car. GPS unit was outdated(2009)! It only worked sporadically. Want a refund of fee for GPS. "
" The Peugeot was a nice car. We were comfortable travelling throughout the UK. However, our car got a flat tire within 30 minutes of our rental! We had to wait 3 hours for a tire replacement! Fortunately, the rest of our 12 day journey was problem-free. "
" Excellent car, very helpful desk agent, and very smooth check in and return process. "
" Everything has always gone smoothly. "
" The most convenient pick-up and drop-off experience we've ever had at any airport. "
" excellent customer service "
" Very happy with the rates and the fact that the agencies were efficient "
" It would be very helpful if the agents knew enough about the various model cars to be able to show people some elementary things like how to open the gas cap. The instruction sheet that came in the car was pretty generic and did not show where the cap opened on the model we had. The GPS in the car was not intuitive either and it took us a quite a bit of trial and error to figure it out. "
" Excellent customer service, as well as a very nice, nearly new car (under 9,000 miles, Vauxhall Mokka Turbo 4x4 manual) that was a joy to drive. "
" My rental expérience was excellent, but I don't know who is KEDDY. "
" Return was slow as no one to check vehicle when I arrived. "
" Auto Europe has much more competitive prices than any other car rental aggregators out there. "
" The Stuff at Keddy St. Pancras was incredibly helpful. We were treated to a very personal approach. I can't remember the last time I was given such comprehensive, yet concise, introduction to the car I was about to drive. Especially the person showing us to our Europcar rental car and later, at the end of the rental period, who was also examining the car before returning it, went the extra mile to provide an incredibly personal and amazingly polite and pleasant service! I can only recommend this particular renting facility. "
" All seemed to work well. "
" Efficient, thoughtful service. Returning the car at Heathrow was very confusing. It would have been helpful to have some written instructions. "
" Great experience. Professional and friendly agents "
" Car took a long time to rent. Poor petrol mileage in comparison with previous rentals of same size car. Probably needed a tuneup as performance not great. Otherwise ok & staff friendly "
" only issue was due to renovations in gatwick had trouble finding car rental booth and took a long time to actually get thecar. "
" Really loved the car. The checkout process was flawless. Only recommendation would be to tone down the "upsell" at check-in. "
" only suggestion is that where to go for the drop off could have been more clear, at least for us. "
" I always use AutoEurope. I am always very satisfied. "
" First time with them. No problems and everything was fine. "
" Your phone agent was extremely helpful and professional. "
" Great price deal provided for the given car class. Will definitely use again. "
" Fast, easy and convenient. They allowed me to choose any car within the same class so that's a definite plus and did not try to convince me into buying nonsense insurance that I already have coverage for. Great experience, will strongly recommend. "
" We've been using AutoEurope for 20 years and have always been very atisfied. "
" EXTREMELY pushy salesman. Driss (?) tried everything to get us to upgrade to extremely expensive vehicles, some at his 'discounted rate" of 80 Pounds a day!!! "
" Agent was quite knowledgeable, and recommended keddy a new company working "
" Marble arch location was difficult to find and in a basement garage that was poorly marked. Agent recommended a diesel upgrade saying the extra cost would be met by fuel economy. "
" Car provided was as requested. "
" Car return on Sunday was slow - about 30 minutes - as there was only one agent on duty and many people waiting to rent cars at this location. "
" Easy to use and rent from Auto Europe. "
" Took an hour for Keddy Europcar to issue me a car. When the car was rented out to me, only one car was available to choose from. I had rented primarily to drive Fiat C500, which was not available. So, I ended up driving a VW instead. "
" I was offered an upgrade for 15 pounds a day and found it to be very helpful, especially the GPS and diesel gas. "
" Great customer service and great prices "
" Very helpful great choice of cars "
" We liked our little Renault Twingo for our 17 days rental. The service at the counter was prompt and efficient. "
" I don't know what Keddy is but I picked up the car at Europecar. The rental was outstanding but I did not appreciate that the agent tried multiple times to get me to upgrade (bigger car, manual, diesel, insurance etc) which was quite annoying especially when he didn't seem to understand that my US credit card covers all my insurance. If it wasn't for the agent's persistence on my upgrading I would rate Auto Europe 10/10. I normally rent at Hertz when they frequently upgrade me free of charge and there is no hassle from the agents. I was extremely satisfied with the car and the ease of return. I will rent from you again and hope I don't get the same agent! "
" As usual, a great car which operated flawlessly and was more than I expected. I'll be back the next time I need a car in Europe! Thanks for making this trip go over the top. "
" Flawless "
" I have always had good experiences with Auto Europe. This rental was no exception. Excellent service, free upgrade and very convenient. All positive. "
" See abpve cp,,emts "
" Provided a very competitive rate with a well-known rental car company and the whole process was seamless. "
" The shuttle was quick and the process of registering was also quick. The car was in spotless and just what I was looking for. Being able to choose which car to rent once out in the parking lot where I could compare them directly was a welcome surprise. "
" Well staffed. Only a short wait at pick up, none at drop off. "
" excellent company to rent from "
" none "
" Keddy by europcar was very easy, great car selection, very clean vehicles "
" Good company "
" Good "
" they make it very easy and always come up with a great price and we arrive at the rental counter with a paid up voucher and this leads to a fast delivery.Have used them several ltimes. Will use them next time too. It is good to have the quote in U.S dollars. "
" Keddy never entered the picture as far as I was concerned. I was told to go to Europcar and they had all the paperwork ready. They too were not quite sure what Keddy was. "
" I love that I can call Auto Europe and get a real person - everyone I've dealt with over the years has been incredible efficient and helpful. I've also booked online but sometimes just like to call especially if we've got a tricky reservation. We've used Auto Europe in England, Ireland, France and Italy. Also love that they offer phone services too. I will use that next time as Verizon's overseas plan is cumbersome. Thanks so much for always reliable and so far the cheapest rates I've found. "
" The cars at Keddy were in lovely condition and, what's even rarer, there were actually people to show us the cars if we wanted. They even offered us one straight out of the car wash. They also allowed me to return the car to another airport when we were pushed for time, although there will be a fee. They were very good. And the rental process wasn't as long winded as it can sometimes be. Still think it could be quicker, but it was good. Much better than some of the other rental companies have been. "
" The issues covered by different levels/costs of cover are not crystal clear on booking. I paid around GBP 30 extra thinking this waves away the excess in case of accident. But on collecting the car I was informed of GBP 1200 excess, and I will need to pay more to remove it. "
" Local check out person sent us to M25 South, instead of M25 North. Major mistake!! Also, had considerable trouble finding the car drop off at Waverly Station in Edinburgh. Asked 4-5 local and only the last said it was an underground parking garage at train station. "
" I was very satisfied - check in was efficient, cost very reasonable, car was clean, and check out efficient. "
" See above "
" Very good. Very polite people. "
" I like your service - being able to use major auto rental companies at a reduced price is great. The few times I've had to alter/change plans you have responded quickly and fairly. Thank you. "
" I like being able to choose the car - within a "zone". I selected a car with the room and ease of access that I needed - and it had 14 miles on it so it was great to have a New car! "
" After the rep tried to upgrade our vehicle for an extra per day charge, we were upgraded for free anyway. glad i kept to my original booking and said no otherwise i would have overpaid for something they gave for free. "
" I had always had a good experience with Auto Europe in the past and this time was no different. "
" As usual the car companies try to sell you more insurance but we have always found the CDW was sufficient. Auto Europes rates are always the best. "
" I forgot my jacket in the car when I returned the rental at the end of my trip. National made sure to rush my belongings to me before I went through security at Heathrow, and I didn't have to fly knowing I forgot something. "
" I have used Auto Europe for many years and have been totally satisfied. I have recommended them to all my friends when traveling in Europe "
" Car was great and I had no problems during my two week rental. Convenient pick up and return when using Terminal 5 at Heathrow. "
" Great way to rent a car. I have used auto Europe many times and would do so again. "
" Have rented with national many times and I like their service and car choices "
" Very good experience. The vehicle we rented was perfect for our trip. We put over 400 miles in 5 days and the car was perfect. "
" Very pleasant and efficient agent at the office and we were on our way very quickly. We loved that the rental area was so close and easy to find in the J Health row area.. "
" Excellent professional service when making my reservation "
" Car was not available on arrival Heathrow, after two hours waiting they gave me a two door manual transmission but I had reserved a four door automatic eventually found a manager who corrected the problem and I left delayed but satisfied with the vehicle. All the National staff were polite and professional at Heathrow during the problem I encountered "
" Great service, easy to extend rental. "
" Got a nail in the tire, the key to the locking wheelnut was not in the car. Luckily it was a slow puncture otherwise I would have been waiting for a tow. Unacceptable. "
" Seamless process. Excellent rates. "
" Renting a car from you guys was fantastic but please would you look into the fact that l have been charged for a full tank of diesel after l filled the car up . The car came VIctoria Station .MY National voucher number is us4083982 -1 under the name of Peter Wegner Australia There is another number National reservation number 790306678 . I had $91.80 Australian taken out of my credit card from Shell Buckingham . I have also a documentation that on the same day l filled the car up from the same service station . Could you please look into this as l couldn't find a direct email to the Sempley place depot in LOndon . Thank You Peter Wegner My new email is peter@peterwegner.com.au "
" No problems with the rental. Car performed very well and fuel economy was excellent. "
" No problems with the rental. Car performed very well and fuel economy was excellent. "
" The rates tend to be consistently reasonable. "
" The rental was okay. I didn't receive the Insignia. Instead, I received a diesel Audi A3. The car ran well, but could have been maintained better. The hatchback inside lid was broken and consequently made it awkward to remove luggage and other items. "
" Great customer service! Both on the phone and email. "
" When picking up the car the customer service agent (Johar) was very uncooperative to process the voucher. He expressed disbelief at the low rate and made me wait over an hour to process the voucher. He also made a mistake in entering the voucher for 41 days instead of the 42 days. I don't believe this person was representative of the rest of the National staff who were helpful and cooperative when I returned the car. "
" Good choices and value "
" Friendly and helpful staff "
" The waiting time to pick up the car was quite long, approx. 30 min. "
" Easy to book. Have used this a few times and been satisfied so far. Will certainly use Auto Europe again. "
" Long queue to pick up car ( at Heathrow airport). Staff helpful. Dropping off was easy ( Marble Arch). A bit of a hassle with the congestion charge ( yes, have to pay it even just dropping the car in!) Would have been good if the company can pay on our behalf. "
" The process of getting the car was very slow and had to wait for almost 25 mins after a long flight to see the customer service rep. "
" They are a great company to deal with.. really helpful "
" THE CHECK IN WAS EASY.. "
" Only one person in the office and we have to wait over 20 minutes to be assisted "
" Process worked very well nad we got an excellent rate. "
" Pickup in Gatwick was slow as they appeared to be understaffed. Car we got was great. However it had damage on the side that was not noted. Luckily I found it when we inspected the car. When we dropped car in Leeds they drove us to the train station which was appreciated. "
" Excelente e eficaz. "
" Atendimento profissional. "
" The online process was very straightforward. The price offered was excellent. When I rented I had a choice of vehicle. "
" Prompt pick up and drop off, There was a choice of vehicle offered at pick up which was excellent. There was high pressure from the check in person to purchase Collision Damage Wavier insurance. "
" Good at all except i'd had to buy insurance. But National upgraded my car to Kia Sportage. So I'm very satisfied. "
" Friendly personnel, quick rental, but almost new car had unmarked scratches. "
" Very responsive. However the car I got didn't match the voucher "
" The voucher was for a WV golf or similar but I got a skoda skfa, hardly comparable to a WV golf. Moreover that car was lacking of maintainance: it was raining and the wipers were not working properly because they were too old. "
" what ever happened, i had booked aparently a car without insurance, they claimed they would not give me the car unless I booked an insurance for about 100 pounds with a limited liability of about 900 pounds "
" Excellent price for rental compared to other companies! "
" Everything was easy. "
" The service was great and the car we received was new and clean. the only dissatisfaction was that i booked the car based on the price but when i got to pick up the car I was told that I need to pay extra pound 25 a day which was not disclosed when i was booking the car online. "
" Overall good. On pickup the service was quite slow. I did not notice a scratch on a door even though it was a new car as it was parked in a dark corner of the garage. My wife saw it when I picked the family up from our hotel but did not mention it to me till two days later. I reported to AVIS via phone. Car was good; decent size and power. Very low fuel consumption (diesel). Now waiting to see whether AVIS will waive the repair fee for that small scratch which I thought is rather high at about $500+ Please check your vehicles carefully before driving off. "