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LONDON CAR RENTAL REVIEWS
The leader of car rentals in Europe
Car Rental Reviews - London, England
Welcome to our page, dedicated to customer reviews and our client's experiences with Auto Europe and their chosen car rental supplier. We know reviews are an excellent way for our clients to learn more about our business and long-standing relationships with the most reliable suppliers who rent vehicles to travelers planning a trip to London.
Auto Europe has deep-rooted relationships with London and England's most trusted car rental suppliers. Use our booking engine at the top of this page to compare rates between car classes and rental car suppliers. Better yet, Auto Europe guarantees you the best rate if you book today. Auto Europe will beat the price if you find a better rate with one of our suppliers before you pick up your vehicle! Find reviews and location information for our suppliers by clicking the logos below.
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Save up to 30% on your rental car in England when you book with Auto Europe today! You can use the booking engine at the top of this page to compare supplier rental rates in seconds. Our booking engine will help you find the ideal rate and vehicle for your time in London. With our price match guarantee, there is no reason to wait. If you see a better rate with one of our suppliers before pick-up, we'll beat that price!
AUTO EUROPE LONDON, GREAT BRITAIN Car Rental Reviews
Average Rating for Auto Europe London:
LONDON, GB - Reviewed by NANCY - September 09, 2025
" Great experience "
" It was a pleasure to deal with all involved, from shuttle driver to counter help. All was smooth and easy, which was very much appreciated. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - September 05, 2025
" Definitely use Auto Europe again "
" Great service upon check in, nice car Easy return "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by YVETTE - September 01, 2025
" All round. A perfect experience! Have used before. Will use again! "
" Easy to use web site. Easy to contact a live person in USA to ask questions about rentals. Great cars, good interactions with employees. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JANE - August 17, 2025
" My go to for years. "
" Good support from the people. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by GEOFF - August 14, 2025
" Always been a good experience for me with booking & rates ... "
" Easy pick up and drop off ... "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GARY - August 10, 2025
" Efficient and easy to manage. "
" Efficient and easy to manage. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ROBERT - July 20, 2025
" Polite and professional staff. "
" The car was clean and well maintained. The staff were friendly an helpful. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NKECHINYERE - July 20, 2025
" Excellent "
" The car was great and the service was also excellent. I have not used you in a while and now remember why I did. Will definitely be back. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - July 05, 2025
" Easy, convenient and reliable. "
" Easy, convenient and reliable. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HOWARD - July 02, 2025
" Been a customer for some 15 years. The company does a great job and that is the reason I keep coming back. "
" Everything went very smoothly. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MILTON - July 01, 2025
" Great staff "
" Great staff at drop off and pick up "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DENNIS - June 28, 2025
" Very good "
" Very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - June 27, 2025
" always get good prces and good rental experience with AutoEurope "
" Easy pickup from Europcar, great car in good condition and fast and efficient dropoff and return to terminal. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAQUELYN - June 27, 2025
" Best prices always. "
" Always priced well. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by NORMAN - June 20, 2025
" Would use again. "
" Worked well. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JOHN - June 10, 2025
" I like AutoEurope because I know what I am paying for rental insurance before I get to the counter. "
" Everything was fine "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ELINOR JANE - May 27, 2025
" Efficient and I like to get a good deal! "
" All smooth, pleasant staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - May 24, 2025
" Auto Europe provided good deals via their website and good car comparisons from which to make informed decisions. "
" The experience, top to bottom, was solidly professional and high quality. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILIP - May 19, 2025
" Alll worked very smoothly "
" Excellentcustomer service and help from the lady who checked us in and helped get us the car we needed on a busy Bank holiday weekend "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NICKY - April 28, 2025
" Easy to use "
" It was easy to use "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by THORNTON - April 13, 2025
" Easy to book a car! "
" Very friendly and helpful! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANNE - March 15, 2025
" Excellent prices. "
" They gave me a free upgrade. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RENATO - March 10, 2025
" As usual, Autoeurope is perfect ! "
" Everything was as expected. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JULIAN - March 08, 2025
" It was all good "
" The guy who worked the counter was very good and helpful "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SABA - February 25, 2025
" very good "
" It was an easy seamless experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by COLIN - February 03, 2025
" I am a repeat customer. Every experience has been great "
" Excellent experience. The car upgrade recommended by the counter staff was perfect. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JANIE - January 11, 2025
" Very pleased "
" As always very efficient "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LLOYD - December 18, 2024
" Renting a car from Auto Europe was very economical and the rental transaction met all of our expectations. We have used them in the past and will do so in future. "
" Rental car was clean and performed well and customer service in picking up the car and returning it was smooth with no delays "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - December 16, 2024
" Overall a good experience. "
" Upon arrival the rep was helpful and was able to complete the pick up quickly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by OLIVER - December 15, 2024
" I have used Auto Europe for the better part of 10 years and was never disappointed with them. "
" The experiance with europcar was first class. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - December 15, 2024
" Always had a great experience "
" Love Sixt! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by OLIVER - November 28, 2024
" I love AutoEurope. Cannot beat the price and I have never had any issues with the booking "
" Very straightforward pickup and return. No hassle contract signing due to excellent AutoEurope agreement "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ADRIAN - November 25, 2024
" Very easy to deal with, my #1 choice for car rental "
" Everything worked perfectly. Sixt Heathrow staff were efficient friendly and courteous throughout. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHERYL - November 17, 2024
" Very professional and efficient "
" Very professional and efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by LOUISE - October 31, 2024
" All excellent "
" AutoEurope is excellent ..... "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TODD - October 28, 2024
" Excellent all around "
" Excellent all around "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - October 27, 2024
" Always use Auto Europe. Never been disappointed "
" Easy, professional and friendly "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT L - October 25, 2024
" Convenient and reliable. Allows us to compare offers easily. "
" Seamless. Great car in excellent condition. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DANIEL - October 24, 2024
" Great deals, easy to navigate offers and find suitable locations - most importantly, it is what it says on the tin and all required information was provided upfront at the time of booking. "
" Highly recommend you keep up this level of service, excellent value for money and customer relationship. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DEREK - October 09, 2024
" Easy drop off "
" Friendly competent staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - October 05, 2024
" Easy and convenient - no issues. "
" Easy and convenient - no issues. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EDWARD - October 03, 2024
" Very thorough. Appreciated phone call a few days before the rental to go over the details. "
" Good efficient service. Answered my questions. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SCOTT - September 21, 2024
" excellent service "
" everything went smoothly. long wait over 1 hour at Hertz counter but they were busy. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - September 19, 2024
" easy to book. "
" Harry was very helpful when we picked up the car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ELIZABETH - September 18, 2024
" Great customer service "
" Great customer service, great deals. We were upgraded at no additional charge "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GARRY - September 17, 2024
" Ease of booking. Were extremely helpful in rearranging the booking when my flight was excessively delayed "
" Staff were extremely friendly and welcoming Staff were very accommodating Easy in and out "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TIMOTHY - September 01, 2024
" Absolutely the best car rental service. Best prices and excellent customer service. "
" Efficient pick up and drop off. Car in excellent condition. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EDWARD - August 20, 2024
" The selection was good and the help on the phone was excellent "
" Every thing was efficient, professional, easy. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CAROLYN - August 20, 2024
" The voucher included very helpful detail in the small print. In particular it noted that my credit card may provide rental car coverage if used at the desk when renting the car and when I checked my terms this was the case - Auto Europe saved me from wasting money on buying additional insurance from Europcar when I was already covered just by highlighting this information on the voucher provided. Very happy with this. "
" Desk staff were helpful and we were on our way relatively quickly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TREVOR - August 12, 2024
" appreciate the access to good rates and flexi "
" appreciate the no nonsense check in without upsell "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SHIRISH - August 10, 2024
" Very reliable, helpful and easy to understand "
" Nice car, good staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - July 31, 2024
" Excellent overall experience! "
" Great service all around. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALEX - July 26, 2024
" Easy to book and when needing to change the booking response was very quick and accommodating. "
" Great experience. Smooth with no troubles. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - July 07, 2024
" Everybody was great all the way around. "
" The 2 guys that checked us in were great and also the gentleman that got and taught us about our car was outstanding. Great job! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - July 04, 2024
" Wonderful to work with!!! "
" Very professional "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WILLIAM - July 02, 2024
" Always go through Auto Europe as they have the best customer service and value for money car rentals. "
" Always rent from Europcar as they have the best customer service and value for money. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - June 23, 2024
" I LOVE LOVE Autoeurope. They are my go to car rental outfit. "
" I was surprised at the efficiency and professionalism at check in and return. I would definitely use them again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BERNARD - June 22, 2024
" Very easy and efficient! "
" Efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - June 19, 2024
" Great price and easy to reserve. Hertz had my name and booking ready was I arrived. "
" The car was great and it was the promised size. Dropoff was the best I have ever had in the UK. Price paid through Auto Europe was outstanding. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HERMAN - June 19, 2024
" Excellent vehicle and service. "
" Excellent vehicle and service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by YVETTE - June 17, 2024
" Excellent experience and good clean car. "
" Easy to book, easy pick up and drop off. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FRANCIS - June 14, 2024
" It was efficient and easy to get my rental car. "
" It a exactly what I expected and I felt like I got a great value. The staff was very friendly and helpful as well. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by MICHAEL - June 04, 2024
" Great experience, good price "
" Great experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANNE - May 16, 2024
" Auto Europe is always my go to when making a reservation for a car in the UK. I travel there about twice a year and always get a good deal. "
" They were excellent and listened to my needs. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KATHLEEN - April 28, 2024
" I like the ease of booking on your website. "
" Pick up and drop off were handled very quickly and efficiently. The staff members I interacted with were friendly and welcoming. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - April 19, 2024
" Smooth and professional "
" Easy check-in, easy drop-off "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CLIVE - April 05, 2024
" Easy- professional - got us our automatic quickly and efficiently. "
" We have always used Enterprise. We will now be changing to Europcar. Thank you "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - March 31, 2024
" Simply the best and my go to outfit for car hire "
" They were great which honestly was a surprise. All professional and friendly "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LAWRENCE - March 28, 2024
" Auto Europe provides great service and rentals at a lower price than booking direct with a car agency. "
" Every thing went smoothly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEITH - March 28, 2024
" At last, rental costs are returning to doable levels. AE provide a simple process to rent. Keep it up. "
" Went as smooth as could be. Brand new vehicle. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAIN - March 18, 2024
" Easy and efficient "
" Easy and efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GEORGE - March 08, 2024
" Keep up the great work! "
" I will rent from them again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CATHERINE - February 23, 2024
" Very easy to pick-up and return "
" Great customer service at the counter when I went to pick the car up. There was no pushy 'over sale' like other car rental companies "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ÜMIT - February 22, 2024
" I mostly try to go with no deductible insurance, Auto Europe price and general experience was good. "
" Overall, it was problem free and as expected. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ROGER - January 26, 2024
" Have many times booked with Auto Europe, happy to use Auto Europe again "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - January 18, 2024
" This was probably the 30th time that I have used Auto Europe, and the experience has always been exceptional! "
" Pick-up and drop-off were both quick, efficient, and flawless. All staff members were courteous and pleasant. The vehicle was pristine! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SABA - January 17, 2024
" It was a great experience - will be using you again "
" It was the most straightforward experience of car rental I have ever had - thank you! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DEBORA - January 10, 2024
" You always the best way to rent a car in my holidays. Thanks Auto Europe ! "
" All good with Budget. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARCI - January 04, 2024
" The website is easy to use to compare prices and the booking process was easy as well. "
" The car we received was new and clean. The check in and drop off process was easy and quick. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WALTER - December 31, 2023
" all went well "
" everthing went fine "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAME - December 27, 2023
" I have been using Europcar through Auto Europe for many years now and the service has been excellent. "
" Dealt with in a timely manner when picking up the car and drop off was a breeze. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - December 19, 2023
" Good value great service. "
" Great service from experienced and helpful staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RONALD - December 18, 2023
" Have used Auto Europe for many years now, never had any problems with any rental, always enjoyed good service and excellent rates. "
" Quick pick up and return. Efficient friendly staff. Excellent car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by OLIVER - December 16, 2023
" Can't beat this car rental service. I love the fact that liability insurance is included and I can use my credit card for CDW "
" Great experience as always "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILLIP - December 10, 2023
" I would be happy to rent in the future from Auto Europe "
" Collection and return were quite easy and without drama. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KENNETH - November 29, 2023
" Really nice people, very helpful! "
" Quick and easy with great cars! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - October 30, 2023
" Always the best prices and great support if needed. "
" Great car, no lines at pickup or drop off "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - October 28, 2023
" we always rent from Auto Europe--at least twice a year for many, many years. Always very positive experience. "
" Very positive experiences with Hertz over many years. Shuttle is always waiting at airport, personnel always courteous, efficient, knowledgeable, rental vehicle is in great condition, and easy pick up and drop off. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TIMOTHY - October 23, 2023
" Very professional and courteous "
" Very profressional and courteous "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HAROLD - October 14, 2023
" excellent. they even changed my reservation to save me money the day before pickup. highly recommend "
" very efficient. timely "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GREGORY - October 03, 2023
" The experience was better than expected, from the time of making the reservation to getting and returning the car. We even pick the car up in one location and returned in another without a hitch! "
" The staff member that took care of us was extremely professional and very helpful! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALAN - September 29, 2023
" Efficient "
" Excellent hybrid car "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FRANCIS - September 25, 2023
" Used Auto Europe online reservation which worked very well and easy to navigate. "
" Excellent experience with Hertz staff. Car was to specification for what I ordered and was an excellent vehicle. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAN - September 24, 2023
" Easy to book a car and change reservations to take advantage of price changes. "
" Agent at Counter was friendly and fast. Car provided was an upgrade and included Satnav. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ARTHUR - September 21, 2023
" Booking was simple and fast. "
" Very easy to work with. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANNE - September 20, 2023
" AutoEurope was great. I found that the same vehicle for the same dates at the same rental company was over $200 cheaper than my original reservation and they refunded the difference. Very happy. "
" I was helped as soon as I got to the building - didn't even have time to type my name into the machine! I was given a free upgrade too. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - September 17, 2023
" The 2nd time we have used Auto Europe and have been very happy both time - highly recommend. "
" Very smooth - no hassle and great service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - September 07, 2023
" Very satisfied. "
" Very satisfied. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTIN - September 05, 2023
" Easy to reserve and price car rentals. "
" Good quick service. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ARTHUR - September 02, 2023
" the service was very good, found me a good car and as good a price as might be expected. this is the 2nd time i have used AE and will use them again next year. "
" the car was good and the price was affordable. the pickup/dropoff location was convenient to my hotel, the offer of zero liability coverage which i took, made driving far less stressful "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DEBORAH - August 28, 2023
" It was very good. "
" It was a very good experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - August 19, 2023
" Easy to book "
" Friendly staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TREVOR - August 05, 2023
" By far the best pricing, no issues with voucher, easy. "
" Reliable, good customer service and easy to use. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TREVOR - August 04, 2023
" Typically gets best value "
" Met expectations. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHANIE - July 16, 2023
" Always went well "
" Car was fantastic to drive "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - June 24, 2023
" verry good "
" Verry good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - June 20, 2023
" Easy to book. Good service "
" Smooth and seamless service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOYCE - June 13, 2023
" Great price! "
" Hertz offered a very nice, new rental car, their customer service was perfect! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HEATH - June 13, 2023
" smooth check in & drop off "
" Great rate "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FIONA - June 12, 2023
" Good "
" Great pickup service, the guys were lovely to chat to. Very welcoming. The return service was outstanding. Such a polite and helpful young man. Thank you! "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by JENNIFER LEE - June 08, 2023
" Everyone was very easy to work with and I had a thoroughly good experience. "
" Easy to deal with, great vehicle, great price. Very, very pleased! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEVIN - June 06, 2023
" Fast service and affordable "
" Fast service and affordable "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BARRY - May 30, 2023
" always easy "
" car was great/staff was helpful "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - May 29, 2023
" Auto Europe had great prices compared to everyone else "
" Check in took awhile and had to wait for the car. Car was new and in great condition. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HOWARD - May 29, 2023
" Very organized and efficient. Good prices "
" Always a good experience "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JUDITH - May 27, 2023
" Easy to use and easy to complete what I wanted! Will use again! "
" Very easy process! Great car and enjoyed driving it! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STELLA - May 27, 2023
" Great price, good car and good overall experience. "
" A very good experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - May 23, 2023
" Very easy to make our reservation and the car we were given matched our requirements. "
" Easy to pickup, drop off and the car was excellent. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANN - May 20, 2023
" good "
" safe car, easy to drive I liked having a hybrid "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TIM - May 02, 2023
" The whole process of booking was simplistic and the staff were wonderful. Great prices compared to making your own booking from the rental companies. "
" A great economical car just a few months old. Staff were superb and adjusted my deal to improve my value when I arrived to pick up the car. Truly a great service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CATHERINE - April 27, 2023
" Terms are always spelled out clearing and accurately. "
" Smooth, friendly service. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by KEITH - April 04, 2023
" Smooth process (as usual), rental was with europcar and pick up and drop off was OK. "
" Excellent as usual! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - April 02, 2023
" I have rented from Auto Europe in Germany and the UK and have found their system to be very efficient and good value. "
" Good value "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - March 19, 2023
" Worked like a charm. Got a great rate and some cover too "
" Flawless experience . "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by OLIVER - March 16, 2023
" I always use this service and am very happy with it, especially the insurance. Basic is covered in the contract and I use my credit card for CDW etc. "
" Great pickup experience. No upsell attempts. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - March 14, 2023
" Great. Easy to use and no issues. "
" Excellent from pick up to drop off. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - March 08, 2023
" Great options, competitive pricing "
" Nice car, great service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - January 08, 2023
" Efficient "
" Efficient "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBIN - January 07, 2023
" Excellent "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DANIEL - January 07, 2023
" Got a great price and a really good vehicle. "
" We were upgraded to an EV. Very happy with the experience and speed with which we received our car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NEIL - January 04, 2023
" Great "
" Excellent experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEITH - December 01, 2022
" My favorite. No BS just a straight forward deal "
" Excellent as ever "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - November 21, 2022
" A very good efficient experience. Good car, decent assistants and a overall flawless transaction. "
" The check-in assistant was great. Friendly, professional and informative. A+ "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - November 16, 2022
" Very easy booking platform "
" Great Service and Welcome "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - November 12, 2022
" As always, everything went to plan! "
" Everything went to plan. Check in was easy and the staff member was very helpful. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FRANCES - November 06, 2022
" We have rented cars through Autoeurope for many years and always had a good experience. "
" Pleasant desk staff and great car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - November 06, 2022
" Excellent "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANGIE - October 31, 2022
" I really appreciated the ease of communication with auto Europe and its toll free number in the states. The phone associates were all very helpful and easy to communicate with. "
" It was great, rental pick-up and drop-off was quick and easy, car was in great shape! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - October 31, 2022
" excellent. have been and will continue to be a customer "
" helpful and friendly counter personnel. reasonable wait time. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - October 23, 2022
" Always the best pricing and always good rental experience. "
" Fast pickup and drop off and great car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LOUISE - October 18, 2022
" Excellent service from Autoeurope "
" Excellent service and vehicle "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHUCK - October 05, 2022
" great "
" overall just a great experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GEOFFREY - October 01, 2022
" Rental went according to plan, that is all that matters. Price was very good compared to alternatives at the time of booking. "
" Great small car, very economical and plenty of convenience features at a good price. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - September 20, 2022
" very satisfied "
" very satisfied "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NAOMI - September 08, 2022
" The car was wonderful "
" The navigation system was excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RACHAEL - April 04, 2022
" Very easy to use and no issues at all with pick up from the vendor. "
" Friendly staff and easy transaction. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - March 22, 2022
" Excellent service. I appreciate that I can cancel or modify rentals with no penalty. "
" Extremely efficient on pickup and return. Prompt bus service to and from terminal. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - February 04, 2022
" Auto Europe is always my first choice. They usually offer the best price and the customer service is stellar! Had to change my arrival time because flight from Chicago was delayed. They got in touch with Sixt. A shuttle was waiting for me at Heathrow Terminal 3 "
" Nice Mini automatic upgrade made life easier after I'd worked out how the quirky buttons and knobs worked! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARIOS - February 02, 2022
" Great service "
" Great service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NEIL - January 29, 2022
" Always very happy with Auto Europe service "
" No problems with Europcar service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - January 21, 2022
" Best ever "
" Excellent service and value. Haaris was fantastic. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SHAUN - January 06, 2022
" Simple, and great value. "
" Simple, quick with no wait. Upgraded car. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DANIEL - January 06, 2022
" Best pricing for the dates. Good access to quality cars and rental companies "
" Good service. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by GEORGE - January 03, 2022
" Easy and convenient "
" Easy and convenient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - January 02, 2022
" I have used Auto Europe for a number of years now and always find their prices very competitive. "
" Heathrow desk staff was both polite and accommodating. When the vehicle I had booked was not available, they made sure I had an alternative that met my needs and was an upgrade at no additional cost. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - January 02, 2022
" Excellent! "
" Good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KAREN - January 01, 2022
" good prices. "
" very helpful, quick. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRUCE - December 17, 2021
" First class! "
" Very good experince "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - July 03, 2021
" very good "
" very good "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PUNIT - July 28, 2020
" Easy and transparent as always "
" Nice facility, did not push on upselling "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ABDUL - July 02, 2020
" Hassle free booking, excellet pricing, will definitely book again "
" Hassle free pickup, hertz representative was very pleasant to deal with "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ADAM - April 19, 2020
" Great info on website and reliable experience. "
" Overall great. Not often good value, but was this time. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NORMAN - April 04, 2020
" great company for finding the best deal and follow up to make sure all is ok "
" great deal everything was quick and efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHARLES - April 02, 2020
" Excellent service, very helpful. "
" Terrible attitude of reception staff at collection and drop of. "
Overall Value: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
LONDON, GB - Reviewed by SUSAN - March 31, 2020
" Great company "
" Fantastic car I was the first renter to drive it. I had to return to the USA earlier because of the Coronavirus. Therefore I returned it to Manchester instead of Heathrow since there were no more direct fights to Denver out of Heathrow and I was desperate to get home. To my surprise I was charged a fee of $126.10 I'm assuming it was because I had returned my vehicle to a different location. In view of the fact I had returned my car 5 days earlier and since I had to get back to the USA before all borders were closed I find it disgusting that your company would do that especially during these worrying times!! Please advise.. BTW I rent from your company quite often. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEITH - March 29, 2020
" Worked well fit us would us thr service again. "
" Vehicle was missing a cargo on thr rear bumper, the counter agent when we started the rental was not concerned, as we'd elected tui have full coverage. When we returned the vehicle, the young lady asked I'd how the damage occurred to the vehicle. We again explained it was like that when we picked the car up. Again, the agent said it didn't matter as we'd chosen full coverage. It DOES matter tui us, since we didn't cause the damage! "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LONDON, GB - Reviewed by MATTHEW - March 28, 2020
" Excellent! "
" Really efficient - and the best prices out there! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - March 27, 2020
" Very pleased. "
" Very good experience all around. A brand new vehicle and excellent customer service. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MANFRED - March 25, 2020
" Happy with as always "
" At the pickup the staff mis sold us extra products which we did not asked for nor where correctly explained to us. Unfortunately they used the situation of us being tired and just out of a 7 hours flight so we noticed this to late. "
Overall Value: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by TIMOTHY - March 24, 2020
" always use AutoEurope! "
" quick and easy-had to upgrade though "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LOUISE - March 22, 2020
" I already did ... see above "
" Roger & Diana are so marvellous in Brighton, they run that branch brilliantly with or without a manager. This time I collected from LGW and returned to LHR because of flight cancellations because of covid19. Had Never returned to LHR before, it was all fine , thank you "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by BRIDIE - March 20, 2020
" great as always. Always use you for our car hire "
" fantastic staff and great little car. very appropriate for my needs. easy checkout "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DEREK - February 27, 2020
" Used Auto Europe more than 20 Times ---no problem with them . "
" Car had serious fuel injection problems and eventually had to be returned to a Hertz Depot . Had to wait all Friday afternoon for breakdown service and then did not get back to my accommodation until 10.00pm with replacement car from Cardiff Wales Airport. "
Overall Value: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 1
LONDON, GB - Reviewed by GLENN - February 26, 2020
" Quick and a good price. "
" Told me they gave me a free upgrade, although what I got (Seat Tarraco) seemed in line with what I paid for. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - February 05, 2020
" Just convenient and easy with no hassle. "
" Just convenient and easy with no hassle. Nice car, "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEITH - January 30, 2020
" Very good "
" some sort of issue with my third party booking was efficiently and quickly sorted out by your staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - January 30, 2020
" All great "
" All great "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRYAN - January 25, 2020
" Our check in when was great and took excellent care getting us on the road! "
" I always rent through Europcar when traveling to Europe. The best! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - January 09, 2020
" There is always a good selection of cars and rental companies. Often one sticks out from the others for the lowest price. I always check with Auto Europe first and sometimes search other sites... but 90% of the time, Auto Europe has the lowest price for reliable rental car companies. "
" Nice, new car with just 275 miles on it. No problems checking in or returning it. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - December 30, 2019
" very good "
" really good "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MARK - December 30, 2019
" Very good overall. Booking was smooth, price was great, did not know that Firefly is Hertz. "
" Firefly?Hertz were great but no signage for Firefly in terminal. Very busy when we arrived and they could have used people at the 3 open counters. Pretty terrible vehicle but that is a GM issue, not Firefly. GPS does not use Postcode format (many UK POI give just postcode, not street address)and why the big screen but NO backup camera? "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by PAMELA - December 30, 2019
" Auto Europe is the best way to rent a car in England. "
" The staff met me at the curb and immediately escorted me to my car, letting me choose from several similar cars the one I liked best. This was something above and beyond other rental agencies I have used. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by NICHOLAS - December 24, 2019
" Staff were very helpful and friendly "
" Took a while for the shuttle bus to arrive. That was the only down side. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ALBERT - December 21, 2019
" I will definitely makes use of Auto Europe again as their offer was the most ckompetive "
" Efficient and friendly "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOANNE - December 11, 2019
" My husband and I have rented three times with Europcar and each time we have been 100% satisfied. Great company that provides great value for money. "
" Laura provided amazing service! She helped put us into a bigger car for a fantastic price and our holiday would have been very different had Laura not been so invested in us as Europcar customers. I cannot say enough about Laura and the help she provided me an dmy family. 10 out of 10! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTIN E. - December 10, 2019
" We will do this rental again. Great "
" Great experience. Easy pick up and drop off at different airport. Great customs service at both locations. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVE - December 06, 2019
" William and Sam at Gatwick we're exceptional "
" Top of the line survive for both check in and check out "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTONIO - December 05, 2019
" everything ok "
" everything ok "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - December 04, 2019
" Very reasonable rental! "
" All went well. Pick up slow "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WENDY - December 03, 2019
" great customer service and user friendly "
" great overall experience! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRENDAN - November 07, 2019
" Easy and reasonable price "
" Very lovely check in/out experiences "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EDMUNDO - October 31, 2019
" Good car "
" Good "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ROBERT - October 30, 2019
" Easy booking process at great that it is possible to change a booking without charge. ( I booked the wrong airport and very easy to change without hassle) "
" Reasonably efficient pick up but despite having entered my details prior to arrival, I had to do it again on arrival "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MAURICE - October 30, 2019
" No issues "
" Efficient although could have been quicker in dealing with the queue when collecting the car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JANE - October 30, 2019
" I always rent through Auto Europe when possible - the rates are great and I like the zero deductible option. My car rental decisions are driven by price and not particularly by company. "
" Europcar was good - checkin was fairly quick - staff were pleasant. I chose them because their price was the best for the size car I wanted. I was pleased with their service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - October 28, 2019
" Friendly and efficient. "
" Friendly and efficient. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEVEN - October 28, 2019
" Easy to book. Easy to pick up and drop off. "
" Easy pick up, easy drop off. Did have to wait a bit at both ends, but neither wait was very long. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - October 28, 2019
" Excellent "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - October 28, 2019
" I have used Auto Europe for several years and will continue to do so. I like the ease with which I can navigate the web site and choose my vehicle. I appreciate the prompt issuance of a certificate. One time I was having trouble finding the car I wanted (it turned out that I was mistakenly on a premium page) and when I called, the associate who assisted me was absolutely outstanding. No reason for me to try out any other company. "
" I was impressed with the ease with which I was able to collect my car at LHR and also with the quality of the service at the counter. I have grown tired with other rental companies who aggressively try to upsell: why not have an automatic, you should buy more insurance because you cannot trust your credit card, take a larger car etc etc. Hertz simply serviced the contract that I had and did it with a smile. On return, I was impressed with the efficiency - I think it took all of two minutes for the technician to check out the car, mileage, petrol and to send me on my way. Finally, the shuttle service to and from the terminal was excellent. I will continue to use Auto Europe and will definitely continue to choose a Hertz vehicle. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - October 14, 2019
" I've rented from that location numerous times. The efficiency and speed of renting and returning has improved greatly. I will definitely return....and will recommend that others do also. "
" I've rented from that location numerous times. The efficiency and speed of renting and returning has improved greatly. I will definitely return....and will recommend that others do also. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - October 13, 2019
" Auto Europe provides great service. "
" Only negative was the wait time in the rental office. There were a lot of customers but only a few agents. The sign-in process is very efficient however. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - October 03, 2019
" No hassle up front pricing that makes it unnecessary to search other websites. "
" The wait time to pick up the vehicle could have been shorter. The vehicle (Renault Captur) itself was good but the radio and sat nav were dreadful, difficult menus, not intuitive. When I explainedd on return, the rep agreed with me and said they have received lots of complaints. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DEAN - September 30, 2019
" very happy. thank you "
" the kid at checkin was very helpful - even told me what terminal I needed to go to for my flight. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ANTHONY - September 30, 2019
" great price and excellent documentation. Would use definitely use again. "
" I have never been so aggressively "upsold "in my life. It took me over 40 mins. to get the car I had booked at the price I had booked. The counter staff while friendly to begin with became less and less so as he realized i was not to be upsold to the point were he was barely civil. While Europecar has always been my preferred car rental company this experience has caused me to think twice before renting with them again "
Overall Value: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by DALE - September 29, 2019
" will definitely use again next time in UK , thank u "
" It, was seamless, free upgrade, car was excellent and drop off 2 min process. so very happy. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - September 26, 2019
" all good "
" All good "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by GRAHAME - September 10, 2019
" Always a great place to shop numerous car rental dealerships. No hassle booking. Great service. "
" Service staff polite and efficient. Vehicle in very good condition. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MELVIN - September 02, 2019
" Efficient and usually always has the best deals "
" Airport shuttle very slow. 3 other rental agencies came at least twice before euro car. Disappointed euro car doesn't let you go to the aisle and choose your car anymore. I turned down the car they gave me because the registration plate was broken/incomplete. Didn't want to be pulled over by police. Euro car was reluctant to assign me another car and had a hard time finding car keys. Felt like it was a struggle all the way!! "
Overall Value: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 5
LONDON, GB - Reviewed by RAMONA - September 02, 2019
" friendly and helpful staff "
" very nice vehicle "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MOEEZ - September 02, 2019
" It was an outstanding experience with Auto Europe. "
" It was a pleasure renting a vehicle from Hertz. The office and survey staff and was extremely helpful and speedy. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEVEN - September 02, 2019
" Great website, good customer liaison representatives. "
" Parking lot is often overcrowded at London Gatwick, often there's nowhere to drop the vehicle and frequently only one person checking in vehicles. On a plus side it's great to be able to walk from the airport terminal to the vehicle in under 5 minutes. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - September 02, 2019
" very good staff "
" all great "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LAWRENCE - September 02, 2019
" The car was new, clean & perfect for our requirements. "
" The car provided was perfect. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JUDITH - August 31, 2019
" Friendly and helpful staff. Super easy rental. "
" Rental was easy and fast. Very friendly staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROGER - August 30, 2019
" Good deal, especially with the no excess insurance that was provided at a reasonable rate "
" Efficient, no hassle "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by VICENTE JOSE - August 30, 2019
" All good, good prices "
" All good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LINDA - August 18, 2019
" Always good experience with autoeurope on price and customer service. Thank you! "
" Usual tortuous wait at rental counter plus usual tortuous discussion about additional charges for 2nd driver. Did get a free upgrade but had to pay 140 pounds for extra driver which doubled the cost of the rental. Car broke down day before return due. Managed to drive it into Stansted airport European where swap was made very efficiently and professionally. "
Overall Value: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILIP - July 26, 2019
" Very Good "
" Everything went great on check in and return "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DEBORAH - July 26, 2019
" The price was fair and the car was comfortable. "
" Tim was the person who checked me in. He also helped me over the phone and supported me with special assistance for my mother. I was very pleased with his professional manner and helpfulness. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DALE - July 25, 2019
" We have rented from auto Europe several times and never had a bad experience and they were helpful when we had to change a rental slightly due to our own plan changes.. "
" Hertz on first leg of trip was fabulous the agent upgraded us to a brand new Mercedes , because we decided we wanted an automatic.. the upgrade was discounted to a reasonable amount and car was perfect. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MORTEN - July 21, 2019
" Great. "
" Great "
Overall Value: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JACQUELINE - July 15, 2019
" We have used Auto Europe for many years for many various kinds of car rental experiences and always been satisfied. "
" We have used Peugeot multiple times and always been satisfied. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by AMY - July 14, 2019
" Picking up the vehicle took significantly longer than expected but the rest of the experience was great. "
" Picking up the vehicle took significantly longer than expected but the rest of the experience was great. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRADFORD - July 14, 2019
" Good "
" Quick, efficient and effortless. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ERIC - July 12, 2019
" Thanks for being the intermediary for this rental. All went smoothly. "
" It was a great little car which gave fantastic mileage. The checkout experience was great as there was no pressure to purchase extras. Thanks. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HILLARY - July 12, 2019
" Would use this company again in the future "
" Easy to do an upgrade "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROSEMARY - July 12, 2019
" All good "
" The car was an MG which was quite tiresome and jerky to drive. We now have a Nissan Qashqai which is 100% more comfortable, also from Europcar. Everyone at Europcar was efficient and pleasant, just the car was not! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by VLADIMIRS - July 12, 2019
" Very good "
" Very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - July 12, 2019
" excellent "
" excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DALE - July 11, 2019
" Great "
" Great staff amazing 320 new Mercedes.. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - July 11, 2019
" Easy, streamlined, crystal-clear booking process. Tremendous value for money. No surprises, no hidden costs. Vehicle was exactly as represented on-line. Would absolutely recommend Auto Europe to friends, relatives and colleagues. Will definitely use your company again. "
" Highly efficient and courteous operations at both Paddington Station in west-central London and at Heathrow Airport. Car was ideal for our needs. The value was exceptional. Best rental experience in Europe in decades of traveling there. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by SUSAN - June 16, 2019
" Renting through Auto Europe was cost efficient and easy. No trouble with voucher when I got to Europcar desk. "
" Both pick up and drop off were quick and easy! Thanks! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - June 16, 2019
" Very efficient and competent as usual "
" Satisfactory. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GERARD - April 18, 2019
" Smooth booking, smooth car pick up, nice car, smooth drop off, no hidden extras, no problem. "
" Smooth booking, smooth car pick up, nice car, smooth drop off, no hidden extras, no problem. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ELIZABETH - April 16, 2019
" We had a very positive experience and the personal help was very much appreciated...we loved the porsche too!!!! "
" Marie was wonderful and very helpful from beginning to end! Give her a raise:) "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEVIN - April 11, 2019
" Great experience. EuropCar had no problems with the pre-paid voucher. "
" The car was perfect for me. Great mileage with diesel engine. There was a dent in front passenger door at pick-up, but made a note of it on the contract, and no issues at drop-off. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - April 09, 2019
" Always very good. Thanks. "
" When I booked the car with you, I bought CDW and TP insurance so I wouldn't have a long conversation at the counter about why I wasn't buying insurance. Yet the rep STILL tried to sell me insurance! - insure the deductible, insure against nicks and scratches, etc. I really do NOT want to be sold insurance each time I hire a car at Heathrow, and I wish you were able to get these folks to stop trying to sell it to me. Thanks. "
Overall Value: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by YAFITH - April 07, 2019
" Satisfied with what I paid and got in return. "
" They tried to sell me a few upgrades. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by VIRGINIA - April 05, 2019
" Very good "
" Good selection of vehicles, fast checkin "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRACE - April 05, 2019
" Good. "
" Good service. Didn't really have to wait that long to pick up the car. Returning the car was also relatively quick. "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LONDON, GB - Reviewed by NANCY - April 04, 2019
" The car was very lovely and the experience most pleasant "
" The pickup was a bit confusing and long "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - March 20, 2019
" Very helpful. "
" Good value. No problems. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by COLIN - March 13, 2019
" Easy and low-cost - especially for Zero Deductible "
" Fast collection and drop-off. Friendly and efficient counter staff. Car was brand new. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - February 15, 2019
" Great way to rent a car in cost effective way. "
" Easy and inexpensive. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - February 05, 2019
" Good experience and very competitive pricing "
" Counter representative was excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - February 02, 2019
" I have always been very satisfied with my experience when using Auto Europe to arrange a car rental and will certainly use Auto Europe again in the future. I appreciate your assistance and look forward to contacting you again in the future. Sincerely. Tony Evans "
" I have had car rentals from EuropCar on several previous as a result of using the Auto Europe website. There have been 2 occasions when I have experienced less than positive experiences. When I dropped off my most recent EuropCar I was informed that I was being charged 562 Pounds for "Medium Coverage" insurance that I had consciously "Declined" when I picked up m y rental car. The rental car experience was excellent up until the time I returned the car. The next several days were extremely stressful as I had to spend a considerable amount of time contacting various individual from EuropCar in an effort to resolve the "mistake": made by the EuropCar sales agents. I appreciated how quickly EuropCar accepted responsibility for the "mistake" and informed me that the charges they had taken from my credit card would be returned. However, while I am likely to rent from EuropCar again, I must admit this is the 2nd similar experience I have encountefred when renting from EuropCar. "
Overall Value: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - January 28, 2019
" Your selection of vehicles at an affordable price was your biggest draw for me. Thanks again! "
" I was very happy with the customer service I received at Heathrow. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CLAUDO - January 21, 2019
" good site for booking "
" easy to book, clear prices "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FRANCES - January 19, 2019
" Easy booking site, great rates. I always book through AutoEurope hen planning a European trip. "
" Very pleased. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - January 17, 2019
" Great! "
" Alamo and Enterprise are the best customer service car rental at Heathrow. I have used most of the companies at Heathrow over the past 3 years and Alamo and Enterprise are far above the other companies. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WALLACE - January 14, 2019
" Thanks for making it easy to rent a car overseas. "
" It was a little difficult finding the kiosk at Paddington Station, since we hadn't arrive by train, but we finally figured it out. More on-street signage for those arriving by underground might help. Other than that, everything was easy and went well. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ZOE - January 14, 2019
" Great experience "
" Effortless "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JULIE - January 12, 2019
" Loved the car. Courteous staff "
" No pressure from sales team following long haul flight was priceless "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - January 11, 2019
" As usual, no problems, all was smooth and easy. Thanks, Auto Europe, for finding a good deal for me! "
" No problems with the car, or service. I was initially overcharged, but that was sorted out quickly when I returned the car. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SEAN - January 11, 2019
" Helpful staff. Pleasant experience. I will be a repeat customer. "
" Particular car ordered was not available (estate). We were given a bigger vehicle which had pro's and cons. More space, but harder to drive in the narrow country roads. Never the less, we were happy. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by HASBI - January 10, 2019
" Good communication, great customer service "
" Nice Service, great car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - January 02, 2019
" Will use them again "
" Much improved "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JOANNE - January 01, 2019
" Fabulous experience. Loved the call for me to pre book a GPS from the US "
" Excellent all around "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAN - January 01, 2019
" Excellent as always! "
" Outstanding! Really great customer service from Nisha! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GERALD - January 01, 2019
" Excellent "
" Very nice "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILIP - December 31, 2018
" Excellent. Easy to book and change reservation. "
" Excellent. Very easy collection and drop off. Staff very polite and courteous. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EMMA - December 26, 2018
" The GPS was awesome and we had no problems with it. It was cheaper than renting one there. "
" Fast efficient and not too pricey. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GREGORY - December 26, 2018
" Very smooth transaction "
" Very smooth transaction. Car was great "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by AWANG BASRI - December 24, 2018
" Thank you so much. The servis very good and next time will with you again. "
" Thank you so much. The servis very good and next time will with you again. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JILL - December 23, 2018
" Efficient booking site. "
" They were incredibly helpful in providing the van I needed to have the best experience driving around the English countryside. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - December 07, 2018
" AutoEurope does an excellent job and I thoroughly recommend it. "
" My AutoEurope voucher stated that I was entitled to an upgrade. I explained this to the agent but she did not give me the upgrade. "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SUSAN - November 29, 2018
" Prices seemed competitive with other online car rental sites. I like that Auto Europe allow you to search for zero deductible-inclusive rental pro "
" Helpful staff, brand new car. Overall good experience. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - November 28, 2018
" Always great. "
" The car they gave me was a size smaller than I reserved, but it worked out okay for us. "
Overall Value: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DEBORAH - November 22, 2018
" I would use them again "
" Pick-up people nicer than drop off people. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TERENCE - November 08, 2018
" Great experience again "
" The pick up was a little confusing but easily overcome. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JANINE - November 08, 2018
" Easy pickup n drop off. Friendly staff. Thank you "
" Easy peasy "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NIGEL - November 07, 2018
" Professional-Seamless and best value- all other car rental sites bait and switch "
" Auto Europe provided yet again a seamless experience- will recommend everytime "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BERTHE - November 06, 2018
" No long wait , and good service. "
" Everything went very smoothly "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LINDA - November 06, 2018
" As always, very positive. "
" I have to say that I'm always happy with my Hertz rentals in London/London Heathrow as compared to my Europcar rentals. I'm always hoping that Hertz will be the less expensive option when I book through the Auto Europe site. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by THOMAS - November 05, 2018
" Good "
" Good "
Overall Value: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JOHN - October 30, 2018
" Very professional "
" Already did. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - October 30, 2018
" Entire process worked well. Very satisfied. "
" Whenever I rent a car in the UK, collecting the car always takes forever. The wait times are always long and the processing time is long. Why can't the process be changed maybe in line with the US where you go direct to the parking lot, select a car, and show your license on the way out. Takes 2 minutes instead of 45 minutes! "
Overall Value: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BENJAMIN - October 28, 2018
" We have had excellent experiences with Auto Europe on separate occasions this year in Germany, France and the UK. "
" We were very pleased with our experience. Was an extremely smooth evolution. Went with EUROPCAR to compare with an earlier competitor back in May. No hassles or overly nitpicky turn in inspections. Definitely give EUROPCAR the nod and will use your company in the future. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HOMER - October 28, 2018
" Generally well done "
" Slow geting to the counter and nobody initially at drop-off. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - October 28, 2018
" Auto Europe - efficient, straight forward, no hidden costs. Trustworthy liaison with reputable professionals and top quality products, i.e. cars. "
" An excellent company - polite, courteous, helpful staff, car in top condition, efficient handling of service from the start and at the conclusion. This was my third rental experience with Hertz. Yes, I recommend them highly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LISA - October 28, 2018
" Nice and easy, no issues and lovely staff "
" Very good car hire, really nice people "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - October 27, 2018
" The best car rental company we have ever used. "
" We highly recommend Eurocar. We had quick, efficient, courteous and friendly service at point of pick up and drop off. Have used them before and would do so again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - October 10, 2018
" Very happy with service "
" Car was much smaller than expected. I selected an Astra sized vehicle, but most cars available were Fiat 500 sized. I chose an MG3 which was OK but still pretty small. "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LONDON, GB - Reviewed by STEVE - October 03, 2018
" Very professional "
" Very professional "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ELIZABETH - October 03, 2018
" Easy to find the car we needed online and at the right price. "
" A big thank you to Sahil who made it very quick and easy to get our car when we were very tired and it was late at night. He also made sure we got a car with a large boot which we much appreciated. A very professional yet friendly agent! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - October 01, 2018
" Efficient and good prices on rentals "
" Fairly efficient check out, but on return there was nobody to provide guidance. Had to find a Europcar bay in the parking lot and walk to the kiosk. There were no directions telling drivers what to do or where to go: it was just guesswork. The return was in a poorly lit garage. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALAN - October 01, 2018
" Great fast drop off service!9 "
" Great rental experience. Thanks, "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TERRENCE - October 01, 2018
" Staff was excellent and we will return. "
" The experience of renting the car was excellent. The Vauxhall itself was hideous. It was like driving a can opener. We got a smaller car as we were headed to the narrow hedgerows of Devon and Cornwall but the transmission on the Vauxhall was a pain (and yes, we are highly experienced with manual transmissions) - good turning radius but a miserable little thing to drive. Is there an alternative for a compact car in England other than Fiat? It was cheap but deeply uncomfortable. "
Overall Value: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DRAGOS - September 30, 2018
" Best car hire solution "
" Perfect, as always "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by AHMED - September 19, 2018
" I can say that I trust Autoeurope . It is the best long term car rental I had chosen . "
" Reliable, new car, top insurance coverage and valet Car pick-up and delivery service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BETHANN - September 13, 2018
" Auto Europe was great. Website is fast and easy to understand/read, making it simple to compare different vendors "
" I was very angry that EuropCar used an opaque upsell technique at the counter. We eventually saw through it and declined, but it wasted 25 minutes at the counter. We had a 6 hour drive ahead of us and just wanted to get going. We also waited 35 minutes in queue just to get to the counter. Clearly this technique is employed on every client who has to try and sort out the negotiations foisted on them at the counter. The ploy went like this: the agent noticed we were driving far and was worried that we were going to spend a lot and On petrol. He was going to try and find a diesel car for us. He left the counter walked around and came back with keys to a small Mercedes. He said it was going to be 50 pounds more, but that that we would easily save that in petrol. Coming from the US, it was not easy for me to guess if that was true because I didn't know petrol prices I. The UK or the gas mileage of the two cars in question. He took out a small scrap of paper and wrote the numbers on it - after folding it over to a clean spot, which showed that he had clearly been writing down numbers for several people in front of us. We agreed that it would be a good deal, and he prepared the paperwork, and charged our card for the deposit. Only then did he say that the manager has to approve it, or else I'll get in trouble because it such a good deal. So the manager comes over and now finally explains the "deal" fully which is that it is 50 pounds per day additional equaling 500 pounds total additional! We chose Europe Car because it was the best price I found. I did not want to waste another 500 pounds of my holiday money on a Mercedes I didn't need. We refused the "deal", and suddenly he could work very quickly and get us out of there lickety-split – revealing that once he had lost the upsell, "he just wanted to move us out to make space for the next victim that he could try and upsell. The whole experience left a very bad taste in my mouth about Europe Car. I don't care if you have the cheapest prices, I will never use you again, and tell everyone about this story and dissuade them from using Europe Car. I will use hurts, of whom I am a gold member. They have a service where are you bypass the counter and walked right up and she is one of four cars and drive away. My vacation time is precious to me as it has cost me a lot to get there. "
Overall Value: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
LONDON, GB - Reviewed by NEIL - September 13, 2018
" Easy to book Reasonable price "
" Car pick up took a long time Car drop off very efficient "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by RODERIC - September 13, 2018
" Perfect "
" Perfect "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MIELE - September 07, 2018
" Thank you, we really enjoyed our Peugeot. "
" perfect car- perfect transactions, thank you! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALISON - July 27, 2018
" Couldn't have been better. "
" Better experience and better selection of cars at Heathrow rather than Gatwick. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by VINCENZO A - July 26, 2018
" Haven't had any problems with your company! In the last 12 months I used you 3 times for my england trips, and will use you again! "
" Long wait, Didn't get vehicle I wanted.. Was charged license fee of 18 pounds + vat.. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by MICHELE - July 25, 2018
" Positive and will continue to book with AutoEurope. "
" LHR counter staff member was abrupt and dismissive of AutoEurope booking. "
Overall Value: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EDWARD - July 25, 2018
" great as always "
" all went smoothly. however, and had this experience last month in France as well: the rental companies are trying to up sell/double sell the customer on insurance. I had taken the maximum zero deductible and they wanted to sell me more, finally said NO! to stop them from trying to sell me - annoying "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BURTON - July 20, 2018
" Overall, pleased with the service. "
" The clerk that attended me during pick up was very helpful, providing useful information about the rental and answering my questions. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JULIAN - July 11, 2018
" You guys are always great. "
" They were very easy to deal with. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BARRIE - July 03, 2018
" Very good I have rented cars with auto Europe for many years and have.never had any problems very. Happy and when traveling oversees would always rent through them "
" Very good. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MARC - April 26, 2018
" I was able to obtain one of the lowest rates for a rental car, and will use Auto Europe again. "
" I am very grateful that for my first time driving in a foreign country I had such friendly and kind service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILIP - April 26, 2018
" As always excellent! "
" Car was damaged on drivers side. Not an issue this time as a recreational rental, but not acceptable for business rental. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RUSSELL - April 19, 2018
" Everything was smooth "
" No issues. Minor wait for counter. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by WILLIAM - April 19, 2018
" Easy to work with, excellent value. "
" Counter staff may offer an "upgrade" to "better suit your needs". Be careful, the upgrade can be *very* expensive. I was offered an SUV for an additional 50 GBP per day - no thanks! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEVEN - April 19, 2018
" All went smoothly and the price was fair. "
" All went well with the Europcar rental until drop off. The return office at Heathrow is so poorly sign-posted that we drove around for fully 20 minutes with the pressure of a flight takeoff, trying to find the office. This HAS to be fixed. Please put what pressure you have on getting better signposting which is already in place in virtually every US airport. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SURYA - April 18, 2018
" i have been using autoeurope for quite a while - great prices and service "
" they gave me a brand new suv- it was a superb car to drive- good professional service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOSEPH R - April 18, 2018
" autoeurope staff excellent "
" Hertz shuttle pick up VERY SLOW -service for drop off good and helpfull "
Overall Value: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHERYL - April 16, 2018
" When traveling to Europe I don't look anywhere else - just call Auto Europe now. Have been doing this for couple of decades. In a family emergency my daughter was able to book a car for me to use when I landed, just using her phone on the ride to the airport. Everything worked perfectly. Thank you! "
" Had arrived in the UK on literally last minute ticket for family emergency. My daughter booked the car for me while I hurriedly packed. There was hardly any wait to see a representative who could not have been more helpful and fast and understanding. The car was terrific - the perfect size and handled the trips between mid-sussex and Worthing hospital each day, with no problems. Will definitely look at Hertz first in future (as opposed to Europcar which has been awful). And thank you Auto Europe for always, always, finding us a good deal quickly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by COLIN - April 16, 2018
" Very professional "
" Very professional "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LINDA - April 02, 2018
" We've been using Auto Europe for years and remain loyal customers. "
" Driss who helped me at the counter at checkout was very efficient and didn't try to get me to make additional purchases that I didn't want. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTYN - March 29, 2018
" Easy to use and provides quick results from which to make a choice. "
" A rare but welcome hassle free car rental experience. Brand New car, minimal time taken up during pickup and drop off. Very happy. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - March 29, 2018
" Good value; easy process "
" The hood latch of the car (which was brand new) was defective, causing me to return to the airport pickup location to have it fixed. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JUDITH - March 29, 2018
" Very good "
" Loved the car and the staff were very friendly. Great prices too "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTIN - February 15, 2018
" Good "
" Good "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by GRAHAM - January 27, 2018
" Excellent value "
" Please provide details of known damage to vehicle at pick up "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ROSS - January 25, 2018
" I am very impressed with Auto Europe. Great price and very professional. Customer service is excellent and the continued updates as the rental period approaches serves to remove any stress about the car rental. "
" They tried to "upsell" me when I went to pick up the car. During the rental period I had to call road side assistance as the service light came on. It was explained to me that EuRopcar had failed to top up the oil. On returning the car I filled the tank but the dial did not show full which was stressful. The staff said oh this happens with Peugeot !! On returning to the States I see my credit card is being charged for the exact price of the rental even though I prepaid with Auto Europe.....now I have to spend my time following up on this !! "
Overall Value: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by BERNIE - January 22, 2018
" Experience overall very good. "
" Car was excellent value for money, & ran very well & economically too. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEVIN - January 22, 2018
" Good "
" Very friendly and accommodating staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - December 20, 2017
" Good deal - particularly like the cost of the added insurance "
" Overall a good experience. I wish all previous damage to the car was listed and left in the car "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by NORMAN - December 05, 2017
" Worked as advertised, good options for insurance coverage. "
" Overall it was good, but picking ups car at LGW is not very easy if landing at the north terminal as the car rental office is in the south terminal. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - November 29, 2017
" Very easy process and was pleased with the pricing and the information available. "
" Best car rental service ever. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - November 29, 2017
" Great service at pickup and drop off. "
" Great service at pickup and drop off. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - November 28, 2017
" seamless, easy experience "
" great experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JEFFREY - November 27, 2017
" Good experience, good vehicle. "
" This is the first time I've rented with you since I am an Avis Preferred customer. Good overall experience. Thanks. "
Overall Value: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALEXANDER - October 22, 2017
" Autoeurope are best value for money and orovide excellent customer service. I love tge website, being able to see all my options and ability to customize my requirements, for example no deductible instruction. And of course, your competitive and transparent prices. "
" Excellent service in every area. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - October 22, 2017
" Very efficient as usual. Thank you! "
" Great service. I was upgraded to a bigger vehicle, in top condition. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - October 22, 2017
" It was good "
" When returning to Heathrow Europe car should explain that the car return is not easy to find and provide directions. Otherwise, the car was great. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - August 26, 2017
" excellent company "
" also an excellent company "
LONDON, GB - Reviewed by CATRIN - August 26, 2017
" Excellent price and package options Great customer service and flexibility Will use you every time I really like the non deductible insurance option "
" Didn't like that they automatically add some insurance without asking But good overal "
LONDON, GB - Reviewed by DAVID - August 25, 2017
" Easy website, excellent deals "
" Easy checkout and check-in. Pleasant personnel. Good quality car "
LONDON, GB - Reviewed by TREVOR - August 24, 2017
" Courteous and professional staff "
" No issues with vehicle. Well suited to our needs "
LONDON, GB - Reviewed by RICHARD - August 13, 2017
" The gentleman behind the counter who check us in was very thorough and professional -- and he checked us back in 5 weeks later. The car was very good and we were glad we got the full insurance package. "
" Previously we had rented cars in France four times and went with Renault. We thought we would try Europcar in England and were very happy with the results. "
LONDON, GB - Reviewed by KEVIN - August 12, 2017
" I always use Auto Europe when booking rentals in Europe and have always been satisfied. If you book early enough the cost is very reasonable and if you need to cancel it's not a problem. "
" Great company no problem. "
LONDON, GB - Reviewed by KRISTINE - August 11, 2017
" Very easy, super reasonably priced "
" It was great! Except there wasn't an instruction manual for the car, and I couldn't figure out how to set the clock. "
LONDON, GB - Reviewed by DAVID - August 07, 2017
LONDON, GB - Reviewed by DAVID - August 07, 2017
" Your staff was friendly and informative the whole process from airport to pickup and drop off was stress free. "
LONDON, GB - Reviewed by PAUL - August 05, 2017
" No problems. Went smoothly. "
" Not a single substantive problem. Car had very minor issue with wiper blade, but otherwise just fine. Courteous people, quick service, fine car, easy on the fuel and great satnav. "
LONDON, GB - Reviewed by ROBERT - August 05, 2017
LONDON, GB - Reviewed by MATTHEW - August 05, 2017
LONDON, GB - Reviewed by LOREN - August 04, 2017
" Online experience easy. "
" Had lots of apprehension based on some of the comments posted. From hind site everything went smoothly great car, shuttle, and check out easy. Price exceptional. A little hard sell at the check-in counter but since I had already bought all the extras online there wasn't much left to talk about. "
LONDON, GB - Reviewed by TRINA - August 02, 2017
" The staff at Alamo at Heathrow airport were outstanding so friendly, polite and gracious, a breath of fresh air in this boorish world we live in. One of THE best customer service experiences I have ever had. They were wonderful, thank you very much. "
LONDON, GB - Reviewed by IRENE - August 02, 2017
" This is the second time I have rented from Auto Europe in the past three months, and both experiences were positive., except on the first occasion I rented a GPS from Auto Europe, which I did not utilize as the auto came with a GPS. I was disappointed in Auto Europe when they refused to provide any credit. So I did not obtain a GPS from Auto Europe on the second occasion. "
" Europcar was the rental agency on both occasions. Their Heathrow location was a madhouse, but they were efficient in handling the crowds, but it was slow. Our experiences with their cars was very good, although on the second occasion I had to negotiate the rental upgrade rate and the extra charges which was a little challenging. "
LONDON, GB - Reviewed by IAN - August 02, 2017
" Excellent again! "
" Brilliant company, great value. "
LONDON, GB - Reviewed by WRAYANNE - July 30, 2017
LONDON, GB - Reviewed by PENNY - July 29, 2017
" Happy will use again "
" Efficient "
LONDON, GB - Reviewed by RONALD - July 29, 2017
LONDON, GB - Reviewed by WILLIAM - July 29, 2017
" no problems "
LONDON, GB - Reviewed by GEORGE - July 28, 2017
LONDON, GB - Reviewed by PETER - July 28, 2017
" Nearly always finds the best prices for me and gives insurance options upfront. "
" Cars are always clean and the ability to pick which car you want, within the classification paid for, is great. "
LONDON, GB - Reviewed by SAMIULLAH - July 28, 2017
" Excellent service and car from picking up the car to returning it. Highly recommend Europcar. "
LONDON, GB - Reviewed by PETER - July 17, 2017
" Easy process. Everything, including options, was easy to understand. However, wasn't too happy at having to pay the full amount so far in advance. "
" Only 2 Intermediate 4-door cars were in the lot when we arrived, and neither was the car we had requested. But one of them was a Ford Focus Estate that had a cavernous boot that was perfect for our needs. Car performed well and we had no issues during the rental. "
LONDON, GB - Reviewed by JOANNE - July 08, 2017
" The online booking process was very easy to use. When we arrived at St. Pancras, all the paperwork and the car was ready for us. "
" We were very pleased with our experience. The customer service people were friendly and capable. They gave us good advice about upgrading to a different car. The car was terrific and the trip went really well. "
LONDON, GB - Reviewed by JILL - July 02, 2017
" I found it to be great for booking in advance in the US for a car in Europe. The rates were very reasonable.When I had a question, your staff were quick to respond. "
" LIke all rental car companies, the desk assistant tried to get me to upgrade my rental and take other services such as extra insurance, but you clearly advise that this is my choice and not mandatory. I took your advice. "
LONDON, GB - Reviewed by FIONA - June 15, 2017
" The booking experience went very smoothly. "
" The staff were very efficient and easy to deal with. There was a short wait to check out the car on arrival, but returning the car was very quick. "
LONDON, GB - Reviewed by MARK - June 15, 2017
" Easy to use, convenient. Much better than trying to get rates from each company separately. "
" We had rented a car too small for us and our luggage. The Hertz clerk was very helpful and found us a larger car of the same quality at no additional charge. Pickup and drop off were easy. "
LONDON, GB - Reviewed by STARLA - June 09, 2017
" Excellent, quick service with pricing and confirmations. "
LONDON, GB - Reviewed by MICHAEL - June 01, 2017
" Everything worked as expected. No surprises or "extra" charges. Just the way it is supposed to be. "
" Everyone was very courteous and friendly. Easy pickup and return. "
LONDON, GB - Reviewed by PAUL - May 31, 2017
" Very satisfied with Auto Europe. "
" Very glad I had paid for zero deductible insurance for driving in England. They diligently inspect the passenger's side (left side) tires for scuffs and small gouges. Previous tire damage may not be noted when first taking rental of the car, but it will be found upon return. Gouges difficult to see as they are small, and you must use your sense of touch to discover them. These gouges are then noted as "ripped/torn tire" and charge to you unless you have zero deductible. "
LONDON, GB - Reviewed by JOHN - May 30, 2017
" Easy to use and arrange for a car. "
" Car was fine. The several minutes of trying to convince me to rent a more expensive vehicle was annoying. Checking the car back in was easy. "
LONDON, GB - Reviewed by KENNETH - May 19, 2017
" Good see ice,no e car . "
" Good car Customer servi e was excellent "
LONDON, GB - Reviewed by JAMES - May 13, 2017
" We were very happy with the way AutoEurope handles the lease transactions. We have used your services a few times and have always been satisfied. "
" Peugeot 308 is a great car. Very comfortable for us tall people (6'4 and 6'). Also plenty of room for luggage. "
LONDON, GB - Reviewed by MARC - May 12, 2017
" While the overall treatment by the staff was outstanding at all levels, I signed up for an inexpensive stick shift car and drove off with a diesel SUV for twice the price. while certainly I could have held out for maybe just an upgrade to a gas automatic car, I let it happen. The SUV is too big for an american to drive on your roads and should not even be offered to us. While your profit is more important than all else, a little more appropriate car allocation should be practiced by your sales team. There again, I certainly could have stood my ground but, should that really be necessary. Just a thought on customer satisfaction. "
LONDON, GB - Reviewed by MARTIN - May 10, 2017
" Great service for reasonable price. "
" Europcar provides excellent service, car was in good `condition`, clean, no issue during the time I rented the car. "
LONDON, GB - Reviewed by TEDDY - May 03, 2017
" I have been using Auto Europe for years now and I am extremely happy and well served each time. "
" Very good customer service this time. Europcar at Heathrow can be slow to get the car but this time it was faster. Their prices are almost always less than the competition. "
LONDON, GB - Reviewed by ANGELA - April 27, 2017
" i have used Auto Europe many times over the past ten years. Never had any problems and very happy with service "
" Heathrow staff helpful and efficient. No delays getting car and cars are always as expected and in excellent condition "
LONDON, GB - Reviewed by MARGARET - April 26, 2017
" I always get good service from you. Thank you. "
" The best experience I have ever had from a company rental at Heathrow. "
LONDON, GB - Reviewed by NORMAN - April 26, 2017
" worked well no problems, picked up from airport and car was ready, same on the return "
" worked well "
LONDON, GB - Reviewed by GARY - April 26, 2017
" The gentleman at Elm Mews in London who delivered my car, gave me great and caring service. Also, the car was in great condition and was a good value as well "
" See above commentd "
LONDON, GB - Reviewed by WILLIAM - April 24, 2017
LONDON, GB - Reviewed by DOUGLAS - April 21, 2017
" The experience was quite simply - perfect. Thank you! "
" Europcar was fantastic. We arrived late at night, Easter week, and the car they provided was in top notch condition!! "
LONDON, GB - Reviewed by PETER - April 11, 2017
LONDON, GB - Reviewed by BEVERLEY - April 10, 2017
" EXCELLENT. "
" Great car, I was persuaded to up grade which did cost considerably more, but it came with GPS and automatic gear. "
LONDON, GB - Reviewed by ROBERT - April 06, 2017
LONDON, GB - Reviewed by DENNIS - April 05, 2017
" easy to do on the auto Europe website "
" no issues, everything went very smoothly. "
LONDON, GB - Reviewed by EDWARD - April 03, 2017
" Efficiently handled both at the time of hire and return. "
LONDON, GB - Reviewed by PETER - March 23, 2017
" Very simple booking I chose all inclusive "
" Virtually no wait time to and from the airport "
LONDON, GB - Reviewed by LEO - March 11, 2017
" The ease of booking and the fee for the rental were both quite satisfactory. The fees for the cars were very reasonable when booked well in advance. "
" They didn't have the model that was 'guaranteed' in the booking process so they attempted to have me rent something more expensive. I held my ground and they ended up giving me the upgraded vehicle for the same price. "
LONDON, GB - Reviewed by DOUGLAS - March 10, 2017
" I discovered Auto Europe many years ago, and loved it. Then I had about 10 years of corporate rentals, which someone else paid for. I have just retired and came back t Auto Europe, which is just as good as it ever was. Customer service is better than excellent, deals are extremely good, and the selection of vehicles is more than sufficient for al our needs. My recent UK rental was excellent, including the change of pickup point at the last minute, which was handled effectively and quickly. "
" Excellent service, quick pickup and return, no surprises. "
LONDON, GB - Reviewed by DAVID - March 09, 2017
LONDON, GB - Reviewed by ROBERT - February 18, 2017
LONDON, GB - Reviewed by BRUCE - February 03, 2017
" booked through Auto Europe and excellent, as usual "
" at location, man pointed me to a larger car in same category, then drove it to front & loaded our luggage. car was the best ever. "
LONDON, GB - Reviewed by FIONA - January 23, 2017
" AutoEurope offered a variety of options so I could choose the kind of car I wanted at the best price. "
" Except for a short wait to check out the car, everything was smooth and easy. "
LONDON, GB - Reviewed by PAUL - January 05, 2017
" Easy process, they were ready for us after our transatlantic plane ride and the check in and check out went easily. "
" A little disorganized once we arrived at the location, as became first come first served even though we'd checked in at the airport location. But it was minor. Check out on return was fast and efficient. Nice drivers on the buses helped with luggage. "
LONDON, GB - Reviewed by CHRISTOPHER - January 03, 2017
LONDON, GB - Reviewed by WILLIAM - January 02, 2017
" This is our second experience with Auto Europe. Excellent value, great customer service. Your online chat is also very helpful. We have accessed Europecar through Auto Europe and had a fantastic experience both times we have traveled. "
" Europecar was fantastic. This is our second time with the company. Each time the process has been easy, efficient and enjoyable. The agents provide excellent customer service, are professional and friendly. Our London agent suggested a wonderful upgrade to a new diesel car. We were very pleased with the fuel efficiency and the overall rental. Thank you! Have suggested Europcar to many friends! "
LONDON, GB - Reviewed by FREDERICK - December 30, 2016
" Good and with no problems "
LONDON, GB - Reviewed by THOMAS - December 26, 2016
" It worked great for me! "
" Fantastic service from Firefly (Hertz actually for the London Heathrow location). "
LONDON, GB - Reviewed by ANTHONY PHILIP - December 26, 2016
LONDON, GB - Reviewed by VINAYAK ASHOK - December 24, 2016
" Hassle free and best deals! "
" Value for money, clean well kept cars, great staff at London Heathrow branch, absolutely hassle free pick up and return. Strongly recommended! "
LONDON, GB - Reviewed by SCOTT - December 23, 2016
" Nice cars. Friendly staff. I noted the parking lot light in the middle of a marked autoeurope parking spot that I got up close and personal to with parking lot staff at gatwick airport lot. I suggested marking out the space with lines. Too little space to see it all with limited views Otherwise great experience. "
LONDON, GB - Reviewed by MARTIN - December 19, 2016
" The process of finding the best value car rental was good. "
" Reliable service, getting and returning car was quick and easy. "
LONDON, GB - Reviewed by MICHAEL - December 17, 2016
" Excellent customer service. Easy and helpful booking experience. "
" Constantly tried to sell more than I needed, so took much longer than it should have to get into a car. "
LONDON, GB - Reviewed by BRUCE - December 16, 2016
LONDON, GB - Reviewed by PAUL - December 13, 2016
LONDON, GB - Reviewed by SUSAN - December 13, 2016
" Great experience both pick up and drop off, car clean and no problems at all. Only one issue think you should explain at beginning of rental about depressing clutch to start and its advantages Lady at drop of very kind and professional Will definitely rent with you again Merry Xmas! "
" See above "
LONDON, GB - Reviewed by ROGER - December 09, 2016
" GREAT customer service representatives "
" Overall I like Europcar. On this occasion the diesel car was not fully topped up with an essential antipollution additive. After we had loaded all of our luggage and went to start the car the warning systemd told I see could not drive 1500 miles before the car would fail to start.. We could have exchanged for different car but it was easier to have this car and get fluid filled. But it seems as if the predelivery service was not done very well "
LONDON, GB - Reviewed by IAN - December 08, 2016
" Great value and excellent service. Very kind and courteous staff, especially Ilona. Great introduction to the city! "
" Outstanding value and service, and friendly professional staff, especially Ilona. Very good value and great staff. "
LONDON, GB - Reviewed by CLARE - December 07, 2016
" They said they would Email a receipt when I returned the car but I never received one and, they charged something to my credit card that I don't know what it's for and am still trying to find out. Also services upon car return very slow and people not helpful "
LONDON, GB - Reviewed by BEVERLEY - December 06, 2016
" Great company. Very satisfied with booking and service! Loved the non diesel Vauxall Corsa! "
" Excellent! Particularly liked the shuttle to the rental facility. The lady driver insisted we put on our seat belts and helped with the luggage. Happy to tip her!😉 "
LONDON, GB - Reviewed by ANTHONY - December 03, 2016
" Another excellent experience with both Auto Europe Easy booking, car was ready and as described. Auto Europe always makes car rental easy. "
" Have frequently used Europcar and always come away very pleased with their service. Excellent prices, friendly staff and the cars are always as described and in excellent condition. Highly recommend. "
LONDON, GB - Reviewed by SERGIO - December 02, 2016
" Clean car almost new,as promised "
" Very good "
LONDON, GB - Reviewed by NICOLA - November 29, 2016
" Very easy to use and informative. "
" Although I understand that staff are encouraged to upsell, I don't appreciate been taken for a fool when collecting my rental car. Telling me I'll save money on fuel, upgrading to a diesel car at an extra £15 per day. Maybe if I used it to be a long distance lorry driver, then yeah, maybe I would save! Otherwise not likely. The rest of the staff were pleasant to deal with. "
LONDON, GB - Reviewed by CHRISTOPHER - November 26, 2016
LONDON, GB - Reviewed by JOHN - November 24, 2016
" very good quick and easy "
" very quick and the man who served me was most helpful fully explained everything "
LONDON, GB - Reviewed by MALCOLM - November 23, 2016
LONDON, GB - Reviewed by FRANCES - November 20, 2016
" reliable and efficient booking system. "
LONDON, GB - Reviewed by SANDRA - November 20, 2016
" good service - great price! "
" The rental experience was good. Short wait, good choice of vehicles. My only concern is that I was charged an addition $12 to my card and have never received,, a copy of my final invoice/contract summary by email as porimised "
LONDON, GB - Reviewed by DOUGLAS - November 19, 2016
" We're not enough people on duty when returning the car,waited arround "
LONDON, GB - Reviewed by SARAH - November 17, 2016
" It is so easy to book through Auto Europe and the rates are far more reasonable when compared to the competition. "
" Good customer service and great selection of vehicles to choose from. Every employee I encountered went out of their way to be helpful. "
LONDON, GB - Reviewed by ALLISON - November 16, 2016
" Very good service when we rented and dropped off. Couldn't have been happier. "
LONDON, GB - Reviewed by PHILIP - November 15, 2016
" Trouble free and priced competitively. "
LONDON, GB - Reviewed by BARRIE - November 15, 2016
" easy to navigate site "
" excellent car for 3 weeks.The only problem was the young man at the desk when I signed in to get my car--he tried to change me to a more expensive one,and then took a $1000.00 lien on my credit card,even though I have used AutEur repeatedly.When I returned the car,with no damage,the gentleman was shocked that I had been so treated and promptly released the lien "
LONDON, GB - Reviewed by NED - November 14, 2016
LONDON, GB - Reviewed by TIMOTHY - November 13, 2016
" They were great! I loved the car and it was incredibly economic. "
" They were great and the car was great too. "
LONDON, GB - Reviewed by PAUL - November 13, 2016
" Very kind young man on the telephone to take the reservation. The price was great. We have used AutoEurope for fifteen years and have no need to change. We have rentals in France. We recommend your services to all of our clients. "
" We went the Europcar counter and were treated so well, we were given an upgrade at a very moderate increase to our basic rental. The car was perfect as was the staff. We are very pleased. "
LONDON, GB - Reviewed by ANDREA - November 12, 2016
LONDON, GB - Reviewed by HERNAN - November 09, 2016
LONDON, GB - Reviewed by PETER - November 07, 2016
" Well received by Rose, competitive rates, friendly service and an offer from Marcel to drive us to the North Terminal to pick up our flight, nice touch ! Very impressed .. Peter J. "
LONDON, GB - Reviewed by JOHN - November 06, 2016
LONDON, GB - Reviewed by SALLY - November 06, 2016
" Quick, easy, efficient! "
" At first a bit disappointed that there were only 2 cars to choose from in our class, but surely picked a winner! A Skoda Yeti took us 1700 miles from Norfolk to Suffolk to all over Wales. Never hiccupped once! "
LONDON, GB - Reviewed by TOBY - November 03, 2016
" Usual efficient service, however a couple of days into the rental needed to use windshield wipers which were worn out, vehicle should have been checked more thoroughly especially a safety item. Advised Europcar upon return of this issue. "
LONDON, GB - Reviewed by STEPHEN - November 03, 2016
" Another great rental by Auto Europe.. always smooth and easy.. "
LONDON, GB - Reviewed by MAHENDRA - November 03, 2016
LONDON, GB - Reviewed by BROOKE - October 30, 2016
LONDON, GB - Reviewed by NEIL - October 30, 2016
" I was very pleased with the process and the value for money of the rental "
" The rental car was very good, my only comment would be that it took too long to queue at the rental desk and it took to long and the form was too long to decline the CDW insurance as I had cover from my credit card. Oh yes the bus driver was rude as well on arrival. "
LONDON, GB - Reviewed by BENJAMIN - October 29, 2016
" Very competitive price No hassle return I would recommend "
" Good customer service Quick hire and return "
LONDON, GB - Reviewed by HECTOR - October 27, 2016
" Good service and price.... "
LONDON, GB - Reviewed by LAWRENCE - October 25, 2016
" Always convenient and excellent. "
" Good car, free upgrade because the car I ordered would not hold my luggage safely. "
LONDON, GB - Reviewed by MILTON - October 23, 2016
" Easy to make reservations by calling. Friendly customer service representative! Fine pickup and return both shuttle bus and the car. Great service at the counter. The Volvo SUV's process of shutting down completely at a stop, but immediately starting up thereafter got some sort of getting use to. "
" See above "
LONDON, GB - Reviewed by RICHARD - October 21, 2016
" Smooth pick up at Heathrow and your agent looked at our baggage load and suggested a larger car with GPS for a reasonable price. The GPS very much made our trip easier and the larger car was a luxury. Well done to your agent at the airport. We were impressed as well with NO waiting to sign our the car. Thanks, Richard Evert "
LONDON, GB - Reviewed by REX - October 19, 2016
" There were only two vehicles available in my classification, one of them being a Jeep product. Fuel economy being a factor, I elected to take the one Toyota car left. I would have preferred to have a bit more choices, though I was mostly satisfied with the car. "
LONDON, GB - Reviewed by TAD - October 19, 2016
" Easy to deal with. Very nice people. "
LONDON, GB - Reviewed by MARC - October 19, 2016
" Extremely satisfied... Everything went smooth... Great customer service... Thank you for the easy transaction and allowing us to get on with our vacation without the worry of not having a car... Thank you to all "
LONDON, GB - Reviewed by PATRICK - October 18, 2016
LONDON, GB - Reviewed by ALEXANDER - October 18, 2016
" Your reservation system is terrific; and prepaying for the rental made the cash flow for our trip much smoother. "
" All of the personnel with whom we dealt were professional and personable. We upgraded to a Mercedes with 0 miles. The car was a pleasure to drive. One concern - there was no windscreen fluid to clean the windscreen. 466 miles later we turned in the car. Very good experience and highly recommendable. "
LONDON, GB - Reviewed by PHILIP - October 18, 2016
" Easy to use website, great service and value. "
" Probably the most friendly and efficient car pick up we have ever experienced. "
LONDON, GB - Reviewed by RICHARD - October 17, 2016
" Understaffed "
LONDON, GB - Reviewed by GEORGE - October 17, 2016
LONDON, GB - Reviewed by HOLLY - October 16, 2016
" All employees were very professional and helpful. We were very impressed. "
LONDON, GB - Reviewed by JOHN - October 15, 2016
LONDON, GB - Reviewed by BARRIE - October 13, 2016
LONDON, GB - Reviewed by PETER - October 12, 2016
" Very difficult to find drop off area in edinbrough "
LONDON, GB - Reviewed by SHAUN - October 12, 2016
" Customer service on arrival polite, friendly and efficient. Vehicle was very good with ample boot space for luggage. Drop off was simple though it would be helpful to have the exact post code for the drop-off point. Credit hold released within a day of my return. "
" Excellent and will definitely use them again. Have already recommended Autoeurope to several family members and friends. "
LONDON, GB - Reviewed by JARNAIL - October 10, 2016
" Very easy to rent, "
" Nice clean car, nice people very easy in and out. Will rent again from this company. "
LONDON, GB - Reviewed by MICHAEL - October 08, 2016
" Easy pickup and drop off. We were not charged for any extras except the additional driver and one-way fee, etc and it was all outlined in the terms and conditions when I made the rental reservation - no surprises. The car, an Audi A5, had some minor scratches but was in good condition and had onboard navigation. The trunk was big enough for our luggage. "
" There was no signage or other indication that we were using Keddy, everything said Europcar "
LONDON, GB - Reviewed by ANDREW - October 08, 2016
" Their bus picked us up relatively quickly at Heathrow. Happily, there was no line at their office when we picked up the car. But the paperwork took forever! When are car rental companies going to join the 21st century? Don't they always have all the info they need about us in their computer? When we returned the car to Heathrow, there was a minor, but annoying 5 minute wait while more paperwork was processed. "
LONDON, GB - Reviewed by JAMES - October 08, 2016
" Great car, everything worked fine. Having a tech book for the car we rented when have been helpful when we hit a couple of "how does this work?" "
" Checkout went very smooth. "
LONDON, GB - Reviewed by EDWARD - October 07, 2016
" Very friendly and efficient. "
LONDON, GB - Reviewed by THOMAS - October 05, 2016
" Smooth quoting and booking process. Consistent, clear costs. "
" Their agent predictably appli d pretty heavy pressure to add their insurance, but I had a clear understanding of the insurance that my credit card carried so I declined. They then insisted I sign a waiver allowing them to charge my credit card directly for any damages or loss rather than dealing with my credit card's insurer, which doesn't seem proper. "
LONDON, GB - Reviewed by LEWIS - October 05, 2016
" Easy pick up, easy return. Really nice car. It was very enjoyable "
" Would use again "
LONDON, GB - Reviewed by OLEG - October 05, 2016
LONDON, GB - Reviewed by DALE - October 04, 2016
" It was easy to use. "
LONDON, GB - Reviewed by JULIE - October 03, 2016
" All my experiences have been good . A great price and the same service as booking direct with a car rental company "
LONDON, GB - Reviewed by MARISA - October 03, 2016
LONDON, GB - Reviewed by KHALID - October 02, 2016
LONDON, GB - Reviewed by JULIE - October 01, 2016
LONDON, GB - Reviewed by LINDA - September 30, 2016
LONDON, GB - Reviewed by THOMAS - September 30, 2016
" Very satisfied. Everything went smoothly and all employees were very helpful. "
LONDON, GB - Reviewed by GRAHAM - September 29, 2016
" Great experience, easy to book and an distinct advantage being able to pay in US currency rather than in pounds at the car rental counter. Also delighted to be able to buy full insurance coverage online at time of booking. Staff at Auto Europe was very helpful in responding to questions via both phone and email. Will definitely use the service again. "
" Pleased with experience renting a car at Heathrow, there was some minor attempt at up-selling to an automatic, a diesel and additional insurance but no hard sell which was appreciated. Turned out there was a nice Renault Megane diesel in the row we were told to choose from anyway. Good clean car, in all a pain-free experience with no additional charges levied upon the return of car. "
LONDON, GB - Reviewed by KAREN - September 29, 2016
" Very easy to book online. "
" Great experience. The pick up was good at Heathrow, although very crowded and took over an hour, but the counter help with pleasant and worked hard to get everything in order. The return of the car was quick and the counter help was efficient and very knowledgeable. A great experience. "
LONDON, GB - Reviewed by RALPH - September 28, 2016
" Young man on the desk very helpful getting a snafu straightened out. Having everything insurance covered was great,you came out and replaced the tire. "
LONDON, GB - Reviewed by THOMAS - September 28, 2016
LONDON, GB - Reviewed by KENNETH - September 27, 2016
" Excellent. I was kept up to date on a regular basis following my initial inquiry through to the official order. First Class service. "
" This was my first use of a car hired from Auto-Europe (Europcar). The service was excellent and the car was magnificent throughout my visit - The sat-nav was utilized on a regular basis. Your shuttle service to and from Heathrow is also excellent. I would have no problem in recommending your organisation to prospective customers. Regards, Ken Green - Durban, South Africa. PS. I look forward to my next visit and can assure you that I will be in contact. "
LONDON, GB - Reviewed by STACEY - September 26, 2016
" Picking up the car was a slow but fairly courteous process. The GPS training (15 GBP per day for GPS as Europcar does not provide maps) was very insufficient despite repeated requests for clarification. Caused frustration....ultimately my spouse figured out the built in system, but we were very disappointed that Europcar employees aren't proficient in a product they provide/sell. The dropping off process was outstanding! Professional and efficient which is what was expected. "
LONDON, GB - Reviewed by RALPH - September 26, 2016
" very easy to use and book "
" pick-up and drop-off very easy but was charged a substantial fee at pick-up when I was told that everything was paid for up-front. Anyway, the car was great "
LONDON, GB - Reviewed by SARAH - September 25, 2016
LONDON, GB - Reviewed by DUWAYNE - September 25, 2016
" Things worked exactly as planned and arranged "
" The agent tried hard to get me to upgrade which bothered me a little. "
LONDON, GB - Reviewed by PETER - September 24, 2016
LONDON, GB - Reviewed by HARVEY - September 24, 2016
LONDON, GB - Reviewed by AARON - September 23, 2016
" We had made a reservation and prepaid for our car. When we arrived, the agent tried to have us switch to a diesel car and automatic. She really tried hard to make it seem like we were making a bad choice to not upgrade. We did not upgrade and it really felt like a scam. And it would have been much more expensive. When we returned our car, we heard other couples discussing if they should switch because they were being pressured too. Shady way of trying to upsell. I would recommend Auto Europe to others but make sure and tell them not to fall for the up-sell. "
LONDON, GB - Reviewed by GRIFFETH - September 23, 2016
" Smooth rental, no unexpected costs. Whew! "
LONDON, GB - Reviewed by STANLEY - September 22, 2016
" good selection of cars at a fair price, Helpful staff. "
LONDON, GB - Reviewed by JOHN - September 22, 2016
" Great people to deal with "
LONDON, GB - Reviewed by DAVID - September 21, 2016
" a pity there was only 1 car available. "
LONDON, GB - Reviewed by REED - September 19, 2016
" The wait at LHR was quite long both to do paperwork and then again for the car. "
LONDON, GB - Reviewed by GORDON - September 19, 2016
" Staff at pick-up and drop-off were very courteous and helpful. Everything went smoothly. Only recommendation I would make is to inform customers where to go to pick-up the courtesy shuttle van upon arrival at Heathrow. "
LONDON, GB - Reviewed by KATHARINE - September 18, 2016
" Excellent service. Very happy "
" They were really helpful and I would like to especially commend Imram at Euston Station. He was helpful, polite and very professional and, above all, kind and friendly. "
LONDON, GB - Reviewed by HARALD - September 18, 2016
LONDON, GB - Reviewed by DAVID - September 17, 2016
" Easy to use and found a great deal "
" The Europcar staff and operation was fine. The Smart car that I was given instead of the Fiat 500 was rather disappointing. The features and equipment of the car were very good but the driving dynamics of the suspension, steering and brakes were poor. This was not a fun car to drive. I would never recommend this Smart car to anyone. "
LONDON, GB - Reviewed by STEWART - September 17, 2016
LONDON, GB - Reviewed by RINUS - September 17, 2016
" Unfortunately due to an emergency we had to return the car 6 days earlier than planned. Upon return we were told that an email would be sent to us confirming the return and its status. We did not receive anything. "
LONDON, GB - Reviewed by TREVOR - September 17, 2016
LONDON, GB - Reviewed by IAN - September 17, 2016
" Good impression all the way round. Good prices, no hassle. Never felt pressured to upgrade or take on more insurance. Some companies really push on this, so this was a nice surprise. "
" Frequent busses to/from the terminal areas. Checking in was rapid and pleasant. Again, felt no pressure to upgrade anything. A very pleasant experience, which I really appreciate. "
LONDON, GB - Reviewed by YORDAN - September 17, 2016
" Efficient, fast,great cars "
" Efficient,helpful,great service "
LONDON, GB - Reviewed by KEVIN - September 15, 2016
" Easy and saved money "
" Great check out clumsy time wasting return.. "
LONDON, GB - Reviewed by NICOLETTE - September 14, 2016
" No problems. "
" Car was great. Getting the car, though, took about three times as long as it needed to be. The attendant was chatty and friendly, but clearly had no goal to get things done with anything like expedience. I'm there for a car, not a chat. Shuttle at airport also took ages to arrive. All told it look an hour from terminal to in the car which is far too long. "
LONDON, GB - Reviewed by RICHARD - September 13, 2016
LONDON, GB - Reviewed by TIMOTHY - September 13, 2016
" The entire process was smooth and orderly! "
" The pick up facility was busy but their numbering system worked the queue in an orderly manner. I do like the opportunity to select the appropriate vehicle out of the many parked and ready in the car class parking area; good for EuropCar! "
LONDON, GB - Reviewed by JURIS - September 13, 2016
" Great price, easy booking. Nothing happened along the way so couldn't test the customer service of AE. "
" Forgot glasses in the car, very hard to get in touch with Europcar shops, took me four calls and 1h30' to finally get through. "
LONDON, GB - Reviewed by ANTHONY - September 09, 2016
" Great experience. Like the fact that you can get no deductible rentals "
" Very good, although l obviously arrived at a busy time, we got car very quickly. No issues with car, drove well, plenty of room for 4 people "
LONDON, GB - Reviewed by DAVID - September 06, 2016
" Very easy "
" No problems. Loved the FIAT!! "
LONDON, GB - Reviewed by LEONARD - September 04, 2016
" Everything worked out with no problem , including changes to original reservation "
" Same as above "
LONDON, GB - Reviewed by FREDERICK - September 03, 2016
LONDON, GB - Reviewed by PAUL - September 02, 2016
" Easy on-line booking. "
" Good experience. Good Staff. "
LONDON, GB - Reviewed by ADAM - August 31, 2016
LONDON, GB - Reviewed by JOHN - August 29, 2016
" Great price I used the insurance package and had nothing to pay in London apart from local tax (vat) and a deposit would use this service again "
" Good choice of cars and all were clean and new, not enough staff to book you in waited 30 minutes. Their buses to and from terminals are clean and prompt with helpful drivers. Only downside is they are slow at refunding your deposit :( "
LONDON, GB - Reviewed by IGOR - August 29, 2016
" Very easy and straight reservation system. I like the fact that all charges were put into paper during initial reservation, there were no surprises. "
" Easy to pick up, easy to return. No hassle, the whole process was straightforward. The guy who accept the car during the return process was great. "
LONDON, GB - Reviewed by ERIC - August 26, 2016
" The booking was easy and informative. "
" I was very pleased with Auto Europe. Customer service fitted us with an appropriate car that accommodated both the size of our group and the distance of travel. The car was very comfortable and had excellent gas mileage. The return was quick and easy. "
LONDON, GB - Reviewed by LEE - August 22, 2016
LONDON, GB - Reviewed by ALICIA - August 22, 2016
" Great company and we would not hesitate to use you again for our car rentals! "
LONDON, GB - Reviewed by DAVID - August 22, 2016
LONDON, GB - Reviewed by JOHN - August 22, 2016
" It was a very good experience. I always rent from AutoEurope when I need a car in Europe. "
LONDON, GB - Reviewed by PAUL - August 20, 2016
" Easy process, by far the best price. "
" Brand new car, a little smaller than anticipated. Pick up process was fairly lengthy, they try to sell you upgrades. Very simple return process. "
LONDON, GB - Reviewed by ORAN - August 19, 2016
" Must be clearer about how to queue with numbers when you walk into the rental building "
LONDON, GB - Reviewed by MALCOLM - August 17, 2016
" Excellent "
" Excellent "
LONDON, GB - Reviewed by KAY - August 17, 2016
LONDON, GB - Reviewed by STEVE - August 16, 2016
LONDON, GB - Reviewed by MARK - August 15, 2016
LONDON, GB - Reviewed by DAN - August 13, 2016
" The best experience ever in renting a car. Keep up the good honest work. "
" Helpful and courteous. "
LONDON, GB - Reviewed by JAMES - August 12, 2016
LONDON, GB - Reviewed by JAMES - August 11, 2016
LONDON, GB - Reviewed by KAREN - August 10, 2016
" great service; pleasant help i liked the queuing via number vs. standing in line. "
LONDON, GB - Reviewed by RAYMOND - August 10, 2016
LONDON, GB - Reviewed by KELLY - August 09, 2016
" Quick process. "
" Good "
LONDON, GB - Reviewed by WILLIAM - August 08, 2016
" Great rates. Also had to contact at end of rental since the GPS that I had rented from Auto Europe had fallen out of bag at Heathrow. Very helpful trying to recover although that is still in progress. Wish there had been a way to turn in GPS before returning to US. "
" Very easy pick-up and especially drop-off at Heathrow. Very clean and nice facilities and friendly personnel. Rented auto was in very good condition. Only issue might be somewhat hard sell to upgrade when picking up. "
LONDON, GB - Reviewed by TREVOR - August 08, 2016
LONDON, GB - Reviewed by JARED - August 08, 2016
" Easy, clear, very competitive pricing. "
" Europcar LHR facility was easily accessible via the shuttle, well designed, and smoothly run for both check out/in. While arranging the rental, disagreement arose regarding whether I had sufficient insurance coverage; they fully remedied this in an agreeable manner (once I consistently applied pressure). "
LONDON, GB - Reviewed by ANDREW - August 06, 2016
" The car was wonderful (and economical). However, I would like to make 2 comments. 1. The rental agent went out of her way to stress that she could NOT LEGALLY rent the vehicle to us because we went with the tried-and-true credit-card-issued theft insurance option. Of course she was trying her sales best, but she was WRONG, and STUBBORN about it, and I was almost at the point that we were about to cancel the rental and go next door to Avis. 2. The vehicle had an on/off start button; initially I had difficulty starting it, perhaps because the vehicle had been locked for a while. It would have perhaps been nice if someone had escorted us to the vehicle to ensure that we knew how to operate it, since rentals don't come with manuals now. "
LONDON, GB - Reviewed by STEWART - August 05, 2016
" Have been using your service for around fifteen years now. A few years ago the rental companies would treat you like a second class person because you had a cheap deal. This time it was good, a small attempt at an upsell but then was allowed to choose the car of my choice from the lot. "
LONDON, GB - Reviewed by COLIN - August 05, 2016
" Efficient, as usual. "
" The vehicle was almost new and met my requirements fully. However, the protracted process of picking the vehicle up at Gatwick Airport (almost an hour after arriving at the Europcar car rental office) was unacceptable. "
LONDON, GB - Reviewed by TIMOTHY - August 05, 2016
LONDON, GB - Reviewed by JULIA - August 04, 2016
" I really appreciated the happy level of service. I wish it was always faster and that I could have given info ahead of time so pick up was quicker, but staff were really great, and seemed to be happy despite holiday masses! "
" so friendly and great, although the location was tricky to find - would have been great to have been given a map vs just an address at time of picking up the car? "
LONDON, GB - Reviewed by NANCY - August 03, 2016
" It was easy to complete the car rental request through Auto Europe! "
" The car we requested was ready when we arrived, it ran GREAT the entire time we used it, and we had a smooth return experience. The men who helped us on both ends of the transactions were extremely helpful. "
LONDON, GB - Reviewed by MURRAY - August 02, 2016
" Fairly quick pickup process, easy return routine, very pleased, but would appreciate a lower full comp up-sell .. if it didn't double the price of the rental I would be over joyed, "
" Nice upgrade, always disappointed with high $$ up-sell of insurance, but everyone does it. "
LONDON, GB - Reviewed by ALAN - August 01, 2016
" I was pleased with your service -- a main reason: a live and competent person immediately answered the phone, a rarity nowadays. You gave me an excellent deal. "
LONDON, GB - Reviewed by DAVID - August 01, 2016
LONDON, GB - Reviewed by RICHARD - July 27, 2016
" Always price competitive despite rentals through the large chain providers. Never a moment's trouble at any of the many locations / providers rented from in Europe "
" Good selection of different cars, well prepared.....slow at check-in. "
LONDON, GB - Reviewed by BRUCE - July 27, 2016
" Very good service. I plane to rent through you "
" Very good friendly customer service "
LONDON, GB - Reviewed by THOMAS - July 24, 2016
LONDON, GB - Reviewed by BARRY - July 23, 2016
" Very dissatisfied. We had to wait at least 21/2 hours at the pickup point before we were given a vehicle. This is by far the longest I have ever had to wait at a car rental terminal. At the end of the rental period the drop off was very quick, but I am still waiting for my email receipt. "
LONDON, GB - Reviewed by ALISON - July 23, 2016
" Excellent service and friendly owners. "
" Richmond branch is an excellent local business with good service and great staff. "
LONDON, GB - Reviewed by JAMIE - July 22, 2016
LONDON, GB - Reviewed by PATRICK - July 21, 2016
" no problems. You delivered a good service. Thank you "
" Just fine "
LONDON, GB - Reviewed by DARRELL - July 21, 2016
" When we dropped the car in Glasgow Chris was very friendly and quick to inspect the car. He also was helpful with directions to our walking destination. "
LONDON, GB - Reviewed by MARTIN - July 20, 2016
LONDON, GB - Reviewed by PAUL - July 20, 2016
" For me the best price with a reliable company. Staff took phone calls quickly and helped reassure me about negative reviews I had seen online "
" At Heathrow, excellent efficient and courteous staff. Well manned office. No pressure sales pitch for extras and a great vehicle was provided. Trouble free checkout on return. Would happily rent again from this location. "
LONDON, GB - Reviewed by MARK - July 20, 2016
" Easy to book the car. But had issues with making changes during the rental. "
" The pick up took over an hour. Staff took to long to process the paper work at Gatwick. Had to take a number and wait, but it was not in processed order. Car worked great. Had to make many calls and long wait times to speak to the correct person to make changes to our car rental. Need a central contact number, as internationl cell calls was very expensive. "
LONDON, GB - Reviewed by ROBERT - July 20, 2016
" excessive charge for renting at Gatwick, and returning to Heathrow. "
" Who is KEDDY? "
LONDON, GB - Reviewed by GAIA - July 20, 2016
LONDON, GB - Reviewed by JAMES - July 19, 2016
" Great service. I booked by phone. Could improve by asking the customer what level of CDW cover was required or give quotes for different levels of cover. "
" First time I've had an excellent service from a car rental company! The people at Edgware Europcar were particularly good. Highly recommended. (Went to Avis in Germany recently who were terrible!) "
LONDON, GB - Reviewed by WILLIAM - July 19, 2016
LONDON, GB - Reviewed by RICHARD - July 19, 2016
" It was Europcar staff that gave us the car. Unwelcoming agent to say the least. Couldn't answer questions on how to avoid congestion pricing zones, didn't have any maps and frankly acted inconvenienced to be working. The guy that did the car inspection with us was very helpful and courteous. Car return was very easy. Car was new, clean and in excellent condition. "
LONDON, GB - Reviewed by STANLEY - July 19, 2016
LONDON, GB - Reviewed by STEVEN - July 18, 2016
" great as usual "
" excellent car, friendly professional people, great experience again, thanks! "
LONDON, GB - Reviewed by ANAND - July 17, 2016
LONDON, GB - Reviewed by LESLEY - July 17, 2016
" Staff were lovely, friendly and efficient. However when I wanted to extend my reservation by 1 day I was told twice that the would be no charge which I was sure was incorrect. In fact I was charged 50% more than the price per day of original rental. I paid $us108 for 3 days and then upgraded for £15 per day which was fair. The cost for one extra day was £50=$75. I would not have taken the car for the extra day had I known it would be so expensive. "
LONDON, GB - Reviewed by ANTHONY - July 16, 2016
" Great value, like the zero deductible pricing "
" Great service, no problems "
LONDON, GB - Reviewed by ROGER - July 15, 2016
LONDON, GB - Reviewed by GRAEME - July 15, 2016
LONDON, GB - Reviewed by VICTORIA - July 15, 2016
" Great service and very kind assistance to me. "
LONDON, GB - Reviewed by IRENE - July 14, 2016
" always had only good experience - never any surprises "
" nice car, very clean, no issue "
LONDON, GB - Reviewed by SCOTT - July 13, 2016
" Smooth process, nothing stood out as exemplary or needing improvement. As it should be. "
" Took a long time to get my car from the agent. He had to reenter a lot of information that could have been gathered beforehand and just confirmed. Agent exerted a lot of pressure to sell me insurance when I already had coverage taken care of. This was a big turn-off and if I regularly rented in this area I would look elsewhere. Lot agent did a nice job reviewing my car with me and pointing out dings in the body so I wouldn't be charged for them on my return. "
LONDON, GB - Reviewed by ADRIAN LEE - July 13, 2016
" I have booked through Auto Europe on several different occasions and never really had any issues, the whole process is pretty quick and easy and does help find the better deals. As I've booked rentals a few times i'm aware that as a 22 year old some companies apply a young persons surcharge so I was prepared. I understand that this is done through EUROPCAR themselves but I did check around Auto Europes results page the and terms and conditions for the booking I wanted and found it difficult to find get an answer to if there was a charge and how much it would be, which is quite important in this initial comparison stage as I was looking for the best deal price-wise. "
" As I've booked rentals a few times i'm aware that as a 22 year old some companies apply a young persons surcharge - so I was prepared. I did however find it difficult to get an answer to if there was a charge and how much it would be until the day of collection & once i'd already paid for the initial rental. The young persons charge that was taken from my account after dropping the car back off was higher than I've experienced any time before and I normally hire for longer periods of time, so it would have been good to get a firm quote at the beginning of the booking process. "
LONDON, GB - Reviewed by ANDREW - July 12, 2016
" To much like a timeshare promo. Wanting to me to pay for upgrades and larger cars. Hard sell tactics!!!! Customers who come off long haul flights just want their cars and go... "
LONDON, GB - Reviewed by HEATHER - July 09, 2016
" I felt like I was getting the "hard sell" to purchase insurance and it made me uncomfortable. Not very nice after you've just gotten off a long flight. "
LONDON, GB - Reviewed by MARCUS - July 07, 2016
" Use AE a lot. First choice every time. "
" Good service period. Fast check in and check out. Great price. "
LONDON, GB - Reviewed by MARTIN - July 07, 2016
" I have used Auto Europe for many years. I feel they have always provided good service for money spent. People who I have pointed toward AE have agreed. "
" The person who served me was pleasant, but neglected to offer me the option to pre-pay for the gas. An ommission that I was able to correct with an agent while I was on the road in Wakefield. "
LONDON, GB - Reviewed by JOHN - July 06, 2016
" easy booking. No problems. "
" No problems. Easy to get the car. Simple to turn it in. "
LONDON, GB - Reviewed by SIMON - July 06, 2016
LONDON, GB - Reviewed by SEBASTIAN - July 05, 2016
" Very easy pick up and drop off, nice car, no problems. "
LONDON, GB - Reviewed by ALISON - July 05, 2016
" Everything went well. My only 2 concerns were that I Was unable to reach the company by phone with a question. I tried for 3 days and no answer. Also I could not understand why they had a third party company call to ask the mileage on the car about 5 days after renting the car. "
LONDON, GB - Reviewed by WILLIAM - July 04, 2016
" They try to steamroll you into accepting upgrade at significant increase in cost. I had to make myself VERY clear I was not paying any more than already agreed. I got the upgrade without cost. "
LONDON, GB - Reviewed by RACHAEL - July 04, 2016
" The website was straight forward and I wasn't surprised at checkout or after paying with any fine print. "
" I have rented cars frequently at Stansted and this is my first rental from Europcars. All the staff were great and the process to get the car and return the car was amazingly easy. I will rent from then again. "
LONDON, GB - Reviewed by LINDA - July 03, 2016
LONDON, GB - Reviewed by CHAD - July 02, 2016
" Brilliant "
" 100% brilliant great customer service "
LONDON, GB - Reviewed by PAULINE - July 02, 2016
" The agent was professional and knowledgeable. He found me the best price in a short amount of time. "
" At LHR we did not see any signs to direct us to go straight to the shuttle pick up rather than a desk at the airport. "
LONDON, GB - Reviewed by JAMES - July 01, 2016
LONDON, GB - Reviewed by FIONA - June 28, 2016
LONDON, GB - Reviewed by LISA - June 28, 2016
LONDON, GB - Reviewed by FIONA - June 28, 2016
" The rental worked out very well once again! "
" I've rented from Keddy/Europcar before. I have always been able to get the same make/model of car which makes it very convenient -- don't have to figure out where everything is each time. "
LONDON, GB - Reviewed by EVA - June 28, 2016
LONDON, GB - Reviewed by IAN - June 26, 2016
" Rental went fine, a little pressure to buy the additional insurance already covered by my credit card. Our flight was delayed, so I called Auto Europe to change the time of pick up - and was charged $8.5 I think as the rate had changed !!! "
" Rental was good and great price, a little pressure to upgrade and buy insurance (credit card covers it in UK) "
LONDON, GB - Reviewed by MICHAEL - June 21, 2016
LONDON, GB - Reviewed by PATRICIA - June 21, 2016
" Was able to save about $200 booking the same car through autoeurope. Thanks "
" All went well. Waited a while for the car to come to the pickup area, but the person in charge was helpful and pleasant "
LONDON, GB - Reviewed by WILLIAM - June 21, 2016
" Very easy "
" Very organized "
LONDON, GB - Reviewed by STEVEN - June 18, 2016
" Great service, speedy collection and return. Courteous staff. "
LONDON, GB - Reviewed by SAMMY - June 17, 2016
" The Auto Europe staff have been great. This is the second time I have used Auto Europe and I have no complaints. "
" My experience with Keddy during the rental process was terrible!!! All they were concerned about is trying to sell me a larger car, more insurance,etc. The check out process took over 30minutes because of this. I finally had to insist that they give me the car that I rented to get on my way. Very frustrating. I will not rent from them again and do not advise anyone else to do so. This is no reflection on Auto Europe. My problem is with Keddy "
LONDON, GB - Reviewed by MICHAEL - June 15, 2016
" I thought the rental VW Tiguan was great but maybe a little too big for some English roads. I was new to that model and especially a right-hand drive and was shocked that there was no driver's manual. I was happy to get a quick response by phone, which was provided in the event of an accident, which I didn't have. "
LONDON, GB - Reviewed by JUDITH - June 15, 2016
LONDON, GB - Reviewed by DAVID - June 14, 2016
" Generally, very satisfied. My only large problem is that you fail to supply an adequate substitute for a users manual for the cars that really need it. "
" He was helpful but when I specifically requested a car with a backup camera he recommended the Volvo and said it was so-equipped. Foolishly, I failed to confirm this before driving off. There was NO such camera installed! A major irritation. "
LONDON, GB - Reviewed by CHARLES - June 13, 2016
" Was high pressured into upgrading which doubled my costs. My fault for not resisting the pressure. "
LONDON, GB - Reviewed by RICHARD - June 12, 2016
" Excellent service. Especially appreciate the help with reconfiguring our rental at the least minute due to a flight cancellation! "
" Brandon was very helpful in London/Gatwick, car was perfectly clean, well-appointed, and in excellent condition. Thanks! "
LONDON, GB - Reviewed by LEES - June 11, 2016
LONDON, GB - Reviewed by RICHARD - June 10, 2016
LONDON, GB - Reviewed by JULIE - June 10, 2016
" Great organization - I have rented through you multiple time and never had a problem! "
" A big of a wait when I arrived at the office and when I went out to the parking zone, there were no cars there and no-one to talk to! Having said that, someone did show up within 5 mins and I had my car within about 7 mins of leaving the office! "
LONDON, GB - Reviewed by TIMOTHY - June 09, 2016
LONDON, GB - Reviewed by SRINIDHI - June 08, 2016
" I was very disappointed by the rudeness of one of the europcar employee who was in the counter on the day of picking up the car. He was very unprofessional and rude to me. I have mentioned my feedback to europecar as well. I wish some action is taken against him. When we travel to new country we look for friendly people and not hostile people like him. I have never felt this way in USA. I was shocked by this incident. 1st of all we waited for more than 1.5 hrs to get the car and on top of that, the person was very rude. The exact sentence he told was " you have come to rent a car from us and I can make sure that you will never get a car here " I am not sure can someone even speak like this. His last name was Mr.Khan. "
LONDON, GB - Reviewed by ALEXANDER - June 08, 2016
" Quick and easy pick up - car was great - tank was 7/8 full on pick up - when I returned the car full I told the agent, who was kind enough to give me a small credit, because I was told to bring it back with less than a full tank, which I did not. Good customer service and good price. "
" The new name was a little confusing - what does it mean? "
LONDON, GB - Reviewed by LEE - June 07, 2016
LONDON, GB - Reviewed by PATRICK - June 06, 2016
" You provided a good price. I got a decent car. "
" There was a long wait and part of the reason is because of the pressure to upgrade. The salesman named Khan lied to me to attempt to get me to upgrade to a more expensive car I did not need. I was tired after a long flight and did not appreciate the hard sell and lies. I wanted a car with the ability to hide luggage in the back and the vehicle that the contract provided gave me that. Even the soda in the machine was high priced at that place. An awful experience. "
LONDON, GB - Reviewed by JANET - June 06, 2016
" we have booked cars through Auto Europe for several years and have never had any problems. Customer service has always been helpful. We will continue to use them. "
" We have used Keddy before and are satisfied with the service.It's an easy place to get in an out of with the rental car. All things equal, it did seem to be a little faster at the desk with this last rental. Perhaps it was the woman that filled out the paper work. She was very good. "
LONDON, GB - Reviewed by MARTIN - June 04, 2016
LONDON, GB - Reviewed by STEPHEN - June 04, 2016
LONDON, GB - Reviewed by RONALD - June 04, 2016
" Have always had good service with you and have never used anyone else in the last ten years. "
" always excellent "
LONDON, GB - Reviewed by FREDERICK - June 03, 2016
" Have rented with your company many times (more than 6) and have always been very satisfied. "
" Heathrow Keddy Europcar office was extraordinarily well organized on crowded bank holiday week-end. Staff gave number when we entered, apologized for the understandable wait, offered coffee-tea, and moved quickly to disburse cars. When we returned, van was immediately available to take us to our terminal. Very polite and helpful driver. The car itself was in excellent condition. "
LONDON, GB - Reviewed by PATRICK - June 03, 2016
" Good price for car rental-nice car. GPS unit was outdated(2009)! It only worked sporadically. Want a refund of fee for GPS. "
" The Peugeot was a nice car. We were comfortable travelling throughout the UK. However, our car got a flat tire within 30 minutes of our rental! We had to wait 3 hours for a tire replacement! Fortunately, the rest of our 12 day journey was problem-free. "
LONDON, GB - Reviewed by DAMON - June 03, 2016
" Excellent car, very helpful desk agent, and very smooth check in and return process. "
LONDON, GB - Reviewed by RICHARD - June 02, 2016
" Everything has always gone smoothly. "
" The most convenient pick-up and drop-off experience we've ever had at any airport. "
LONDON, GB - Reviewed by MITCHELL - June 02, 2016
LONDON, GB - Reviewed by MICHAEL - June 01, 2016
" excellent customer service "
LONDON, GB - Reviewed by DIPAK - June 01, 2016
LONDON, GB - Reviewed by CLEVE - June 01, 2016
" Very happy with the rates and the fact that the agencies were efficient "
" It would be very helpful if the agents knew enough about the various model cars to be able to show people some elementary things like how to open the gas cap. The instruction sheet that came in the car was pretty generic and did not show where the cap opened on the model we had. The GPS in the car was not intuitive either and it took us a quite a bit of trial and error to figure it out. "
LONDON, GB - Reviewed by MALCOLM - June 01, 2016
LONDON, GB - Reviewed by GREGORY - May 31, 2016
" Excellent customer service, as well as a very nice, nearly new car (under 9,000 miles, Vauxhall Mokka Turbo 4x4 manual) that was a joy to drive. "
" My rental expérience was excellent, but I don't know who is KEDDY. "
LONDON, GB - Reviewed by CRAIG - May 30, 2016
LONDON, GB - Reviewed by SHANE - May 30, 2016
LONDON, GB - Reviewed by JOHN - May 29, 2016
" Return was slow as no one to check vehicle when I arrived. "
LONDON, GB - Reviewed by MICHAL - May 27, 2016
" Auto Europe has much more competitive prices than any other car rental aggregators out there. "
" The Stuff at Keddy St. Pancras was incredibly helpful. We were treated to a very personal approach. I can't remember the last time I was given such comprehensive, yet concise, introduction to the car I was about to drive. Especially the person showing us to our Europcar rental car and later, at the end of the rental period, who was also examining the car before returning it, went the extra mile to provide an incredibly personal and amazingly polite and pleasant service! I can only recommend this particular renting facility. "
LONDON, GB - Reviewed by REINHARDT - May 25, 2016
LONDON, GB - Reviewed by CONLEY - May 25, 2016
" All seemed to work well. "
" Efficient, thoughtful service. Returning the car at Heathrow was very confusing. It would have been helpful to have some written instructions. "
LONDON, GB - Reviewed by JULIAN - May 24, 2016
" Great experience. Professional and friendly agents "
LONDON, GB - Reviewed by RONALD - May 24, 2016
LONDON, GB - Reviewed by DEBBIE - May 22, 2016
LONDON, GB - Reviewed by KEITH - May 19, 2016
" Car took a long time to rent. Poor petrol mileage in comparison with previous rentals of same size car. Probably needed a tuneup as performance not great. Otherwise ok & staff friendly "
LONDON, GB - Reviewed by MARY M - May 18, 2016
LONDON, GB - Reviewed by LESLIE - May 17, 2016
" only issue was due to renovations in gatwick had trouble finding car rental booth and took a long time to actually get thecar. "
LONDON, GB - Reviewed by PEGGY - May 17, 2016
LONDON, GB - Reviewed by ROBERT - May 15, 2016
" Really loved the car. The checkout process was flawless. Only recommendation would be to tone down the "upsell" at check-in. "
LONDON, GB - Reviewed by DONALD - May 15, 2016
" only suggestion is that where to go for the drop off could have been more clear, at least for us. "
LONDON, GB - Reviewed by STUART - May 14, 2016
" I always use AutoEurope. I am always very satisfied. "
" First time with them. No problems and everything was fine. "
LONDON, GB - Reviewed by MARTIN - May 11, 2016
LONDON, GB - Reviewed by BRIAN - May 10, 2016
" Your phone agent was extremely helpful and professional. "
LONDON, GB - Reviewed by JAMESON - May 07, 2016
" Great price deal provided for the given car class. Will definitely use again. "
" Fast, easy and convenient. They allowed me to choose any car within the same class so that's a definite plus and did not try to convince me into buying nonsense insurance that I already have coverage for. Great experience, will strongly recommend. "
LONDON, GB - Reviewed by DAVID - May 06, 2016
" We've been using AutoEurope for 20 years and have always been very atisfied. "
" EXTREMELY pushy salesman. Driss (?) tried everything to get us to upgrade to extremely expensive vehicles, some at his 'discounted rate" of 80 Pounds a day!!! "
LONDON, GB - Reviewed by THOMAS - May 05, 2016
" Agent was quite knowledgeable, and recommended keddy a new company working "
" Marble arch location was difficult to find and in a basement garage that was poorly marked. Agent recommended a diesel upgrade saying the extra cost would be met by fuel economy. "
LONDON, GB - Reviewed by CHRISTINE - May 03, 2016
" Car provided was as requested. "
" Car return on Sunday was slow - about 30 minutes - as there was only one agent on duty and many people waiting to rent cars at this location. "
LONDON, GB - Reviewed by KIMBERLY - May 03, 2016
LONDON, GB - Reviewed by JITENDRA - May 02, 2016
" Easy to use and rent from Auto Europe. "
" Took an hour for Keddy Europcar to issue me a car. When the car was rented out to me, only one car was available to choose from. I had rented primarily to drive Fiat C500, which was not available. So, I ended up driving a VW instead. "
LONDON, GB - Reviewed by BARBARA - May 01, 2016
" I was offered an upgrade for 15 pounds a day and found it to be very helpful, especially the GPS and diesel gas. "
LONDON, GB - Reviewed by ALLEN - April 30, 2016
" Great customer service and great prices "
" Very helpful great choice of cars "
LONDON, GB - Reviewed by FALGUNI - April 30, 2016
" We liked our little Renault Twingo for our 17 days rental. The service at the counter was prompt and efficient. "
LONDON, GB - Reviewed by SONIA - April 27, 2016
" I don't know what Keddy is but I picked up the car at Europecar. The rental was outstanding but I did not appreciate that the agent tried multiple times to get me to upgrade (bigger car, manual, diesel, insurance etc) which was quite annoying especially when he didn't seem to understand that my US credit card covers all my insurance. If it wasn't for the agent's persistence on my upgrading I would rate Auto Europe 10/10. I normally rent at Hertz when they frequently upgrade me free of charge and there is no hassle from the agents. I was extremely satisfied with the car and the ease of return. I will rent from you again and hope I don't get the same agent! "
LONDON, GB - Reviewed by GARY - April 27, 2016
" As usual, a great car which operated flawlessly and was more than I expected. I'll be back the next time I need a car in Europe! Thanks for making this trip go over the top. "
" Flawless "
LONDON, GB - Reviewed by KARL - April 26, 2016
LONDON, GB - Reviewed by DENNIS - April 26, 2016
" I have always had good experiences with Auto Europe. This rental was no exception. Excellent service, free upgrade and very convenient. All positive. "
" See abpve cp,,emts "
LONDON, GB - Reviewed by JONATHAN - November 02, 2015
" Provided a very competitive rate with a well-known rental car company and the whole process was seamless. "
" The shuttle was quick and the process of registering was also quick. The car was in spotless and just what I was looking for. Being able to choose which car to rent once out in the parking lot where I could compare them directly was a welcome surprise. "
LONDON, GB - Reviewed by HOLLIS - October 23, 2015
" Well staffed. Only a short wait at pick up, none at drop off. "
LONDON, GB - Reviewed by MICHAEL - October 22, 2015
" excellent company to rent from "
" none "
LONDON, GB - Reviewed by MATTHEW - October 22, 2015
" Keddy by europcar was very easy, great car selection, very clean vehicles "
LONDON, GB - Reviewed by LAURA - October 20, 2015
LONDON, GB - Reviewed by CATHERINE - October 17, 2015
LONDON, GB - Reviewed by VLADIMIR - October 17, 2015
" Good company "
" Good "
LONDON, GB - Reviewed by ALAN - October 16, 2015
" they make it very easy and always come up with a great price and we arrive at the rental counter with a paid up voucher and this leads to a fast delivery.Have used them several ltimes. Will use them next time too. It is good to have the quote in U.S dollars. "
" Keddy never entered the picture as far as I was concerned. I was told to go to Europcar and they had all the paperwork ready. They too were not quite sure what Keddy was. "
LONDON, GB - Reviewed by CHERYL - October 10, 2015
" I love that I can call Auto Europe and get a real person - everyone I've dealt with over the years has been incredible efficient and helpful. I've also booked online but sometimes just like to call especially if we've got a tricky reservation. We've used Auto Europe in England, Ireland, France and Italy. Also love that they offer phone services too. I will use that next time as Verizon's overseas plan is cumbersome. Thanks so much for always reliable and so far the cheapest rates I've found. "
" The cars at Keddy were in lovely condition and, what's even rarer, there were actually people to show us the cars if we wanted. They even offered us one straight out of the car wash. They also allowed me to return the car to another airport when we were pushed for time, although there will be a fee. They were very good. And the rental process wasn't as long winded as it can sometimes be. Still think it could be quicker, but it was good. Much better than some of the other rental companies have been. "
LONDON, GB - Reviewed by IDOWU - October 07, 2015
LONDON, GB - Reviewed by PETER - September 29, 2015
LONDON, GB - Reviewed by CARLOS - September 28, 2015
LONDON, GB - Reviewed by KIRK - September 28, 2015
LONDON, GB - Reviewed by LISA ANN - September 24, 2015
LONDON, GB - Reviewed by TARIG - September 22, 2015
" The issues covered by different levels/costs of cover are not crystal clear on booking. I paid around GBP 30 extra thinking this waves away the excess in case of accident. But on collecting the car I was informed of GBP 1200 excess, and I will need to pay more to remove it. "
LONDON, GB - Reviewed by IAN - September 22, 2015
LONDON, GB - Reviewed by TED - September 21, 2015
" Local check out person sent us to M25 South, instead of M25 North. Major mistake!! Also, had considerable trouble finding the car drop off at Waverly Station in Edinburgh. Asked 4-5 local and only the last said it was an underground parking garage at train station. "
LONDON, GB - Reviewed by ROBERT - September 14, 2015
" I was very satisfied - check in was efficient, cost very reasonable, car was clean, and check out efficient. "
" See above "
LONDON, GB - Reviewed by JOACHIM - January 14, 2015
" Very good. Very polite people. "
LONDON, GB - Reviewed by JAMES - January 08, 2015
" I like your service - being able to use major auto rental companies at a reduced price is great. The few times I've had to alter/change plans you have responded quickly and fairly. Thank you. "
" I like being able to choose the car - within a "zone". I selected a car with the room and ease of access that I needed - and it had 14 miles on it so it was great to have a New car! "
LONDON, GB - Reviewed by JAMES - January 04, 2015
" After the rep tried to upgrade our vehicle for an extra per day charge, we were upgraded for free anyway. glad i kept to my original booking and said no otherwise i would have overpaid for something they gave for free. "
LONDON, GB - Reviewed by GEORGE - January 01, 2015
" I had always had a good experience with Auto Europe in the past and this time was no different. "
" As usual the car companies try to sell you more insurance but we have always found the CDW was sufficient. Auto Europes rates are always the best. "
LONDON, GB - Reviewed by LINDY - December 11, 2014
" I forgot my jacket in the car when I returned the rental at the end of my trip. National made sure to rush my belongings to me before I went through security at Heathrow, and I didn't have to fly knowing I forgot something. "
LONDON, GB - Reviewed by PHILIP - December 03, 2014
" I have used Auto Europe for many years and have been totally satisfied. I have recommended them to all my friends when traveling in Europe "
" Car was great and I had no problems during my two week rental. Convenient pick up and return when using Terminal 5 at Heathrow. "
LONDON, GB - Reviewed by ANTHONY - November 10, 2014
" Great way to rent a car. I have used auto Europe many times and would do so again. "
" Have rented with national many times and I like their service and car choices "
LONDON, GB - Reviewed by WILLIAM - November 09, 2014
" Very good experience. The vehicle we rented was perfect for our trip. We put over 400 miles in 5 days and the car was perfect. "
" Very pleasant and efficient agent at the office and we were on our way very quickly. We loved that the rental area was so close and easy to find in the J Health row area.. "
LONDON, GB - Reviewed by KENNETH - November 07, 2014
" Excellent professional service when making my reservation "
" Car was not available on arrival Heathrow, after two hours waiting they gave me a two door manual transmission but I had reserved a four door automatic eventually found a manager who corrected the problem and I left delayed but satisfied with the vehicle. All the National staff were polite and professional at Heathrow during the problem I encountered "
LONDON, GB - Reviewed by PAUL - November 05, 2014
" Great service, easy to extend rental. "
" Got a nail in the tire, the key to the locking wheelnut was not in the car. Luckily it was a slow puncture otherwise I would have been waiting for a tow. Unacceptable. "
LONDON, GB - Reviewed by KENNETH - November 03, 2014
" Seamless process. Excellent rates. "
LONDON, GB - Reviewed by PETER - September 04, 2014
" Renting a car from you guys was fantastic but please would you look into the fact that l have been charged for a full tank of diesel after l filled the car up . The car came VIctoria Station .MY National voucher number is us4083982 -1 under the name of Peter Wegner Australia There is another number National reservation number 790306678 . I had $91.80 Australian taken out of my credit card from Shell Buckingham . I have also a documentation that on the same day l filled the car up from the same service station . Could you please look into this as l couldn't find a direct email to the Sempley place depot in LOndon . Thank You Peter Wegner My new email is peter@peterwegner.com.au "
LONDON, GB - Reviewed by KEVIN - September 02, 2014
" No problems with the rental. Car performed very well and fuel economy was excellent. "
" No problems with the rental. Car performed very well and fuel economy was excellent. "
LONDON, GB - Reviewed by BRUCE - July 01, 2014
" The rates tend to be consistently reasonable. "
" The rental was okay. I didn't receive the Insignia. Instead, I received a diesel Audi A3. The car ran well, but could have been maintained better. The hatchback inside lid was broken and consequently made it awkward to remove luggage and other items. "
LONDON, GB - Reviewed by IBRAHIM - June 24, 2014
" Great customer service! Both on the phone and email. "
" When picking up the car the customer service agent (Johar) was very uncooperative to process the voucher. He expressed disbelief at the low rate and made me wait over an hour to process the voucher. He also made a mistake in entering the voucher for 41 days instead of the 42 days. I don't believe this person was representative of the rest of the National staff who were helpful and cooperative when I returned the car. "
LONDON, GB - Reviewed by ROGER - June 05, 2014
" Good choices and value "
" Friendly and helpful staff "
LONDON, GB - Reviewed by MARTIN - May 01, 2014
" The waiting time to pick up the car was quite long, approx. 30 min. "
LONDON, GB - Reviewed by CYNTHIA - July 21, 2013
" Easy to book. Have used this a few times and been satisfied so far. Will certainly use Auto Europe again. "
" Long queue to pick up car ( at Heathrow airport). Staff helpful. Dropping off was easy ( Marble Arch). A bit of a hassle with the congestion charge ( yes, have to pay it even just dropping the car in!) Would have been good if the company can pay on our behalf. "
LONDON, GB - Reviewed by KIRIT - July 10, 2013
" The process of getting the car was very slow and had to wait for almost 25 mins after a long flight to see the customer service rep. "
LONDON, GB - Reviewed by BARRY - June 05, 2013
" They are a great company to deal with.. really helpful "
" THE CHECK IN WAS EASY.. "
LONDON, GB - Reviewed by GABRIEL - May 28, 2013
" Only one person in the office and we have to wait over 20 minutes to be assisted "
LONDON, GB - Reviewed by JOHN - May 21, 2013
" Process worked very well nad we got an excellent rate. "
" Pickup in Gatwick was slow as they appeared to be understaffed. Car we got was great. However it had damage on the side that was not noted. Luckily I found it when we inspected the car. When we dropped car in Leeds they drove us to the train station which was appreciated. "
LONDON, GB - Reviewed by MICHAEL - April 03, 2013
LONDON, GB - Reviewed by GILBERTO JORGE - March 30, 2013
" Excelente e eficaz. "
" Atendimento profissional. "
LONDON, GB - Reviewed by DAVID - March 16, 2013
LONDON, GB - Reviewed by JOSEPH - March 13, 2013
" The online process was very straightforward. The price offered was excellent. When I rented I had a choice of vehicle. "
" Prompt pick up and drop off, There was a choice of vehicle offered at pick up which was excellent. There was high pressure from the check in person to purchase Collision Damage Wavier insurance. "
LONDON, GB - Reviewed by EVGENY - March 12, 2013
" Good at all except i'd had to buy insurance. But National upgraded my car to Kia Sportage. So I'm very satisfied. "
" Friendly personnel, quick rental, but almost new car had unmarked scratches. "
LONDON, GB - Reviewed by PAOLO - January 28, 2013
" Very responsive. However the car I got didn't match the voucher "
" The voucher was for a WV golf or similar but I got a skoda skfa, hardly comparable to a WV golf. Moreover that car was lacking of maintainance: it was raining and the wipers were not working properly because they were too old. "
LONDON, GB - Reviewed by ARWED - January 11, 2013
" what ever happened, i had booked aparently a car without insurance, they claimed they would not give me the car unless I booked an insurance for about 100 pounds with a limited liability of about 900 pounds "
LONDON, GB - Reviewed by CAROL - January 06, 2013
" Excellent price for rental compared to other companies! "
" Everything was easy. "
LONDON, GB - Reviewed by AVTAR - January 02, 2013
" The service was great and the car we received was new and clean. the only dissatisfaction was that i booked the car based on the price but when i got to pick up the car I was told that I need to pay extra pound 25 a day which was not disclosed when i was booking the car online. "
LONDON, GB - Reviewed by CHOONG SENG - January 02, 2013
" Overall good. On pickup the service was quite slow. I did not notice a scratch on a door even though it was a new car as it was parked in a dark corner of the garage. My wife saw it when I picked the family up from our hotel but did not mention it to me till two days later. I reported to AVIS via phone. Car was good; decent size and power. Very low fuel consumption (diesel). Now waiting to see whether AVIS will waive the repair fee for that small scratch which I thought is rather high at about $500+ Please check your vehicles carefully before driving off. "
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