Welcome to our page dedicated to customer reviews and the experiences our clients have with both Auto Europe and their chosen car rental supplier. We know reviews are a great way for our clients to learn more about our business and long-standing relationships with the most reliable suppliers who rent vehicles to travelers planning a trip to Amsterdam.
Auto Europe has over 20,000 locations in 180 countries across the globe. Auto Europe works with the most trusted rental car suppliers allowing us to provide transportation services to our customers no matter what their destination may be. We work with well-known suppliers including Avis, Budget, Dollar, Europcar, Hertz, Sixt, Thrifty and more to ensure our customers a smooth rental experience. Find more information about our relationship with these suppliers by clicking on the logos below.
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Save up to 30% on your rental car in the Netherlands when you book with Auto Europe today! You can use the booking engine at the top of this page to compare supplier rental rates in seconds using our booking engine to find the ideal rate and vehicle for your time in Amsterdam. With our price match guarantee there is no reason to wait, if you see a better rate with one of our suppliers before pick-up we'll beat that price!
" Been using this for years without any problems. i will continue to do so. "
" Quick, easy and oh so much better than Europe Car or other foreign rental agencies. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Easy to book and Car was as promised "
" Easy to book And car was as promised "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Perfect "
" Good one "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great price, simple transaction - thank you "
" This is our second rental with Europecar and we are very pleased with the cars and service we have received from them "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Quick and professional "
" In Amsterdam Thrifty is done by Hertz. People are very nice! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We have used Auto Europe for years and have always had a good experience with them. It's an excellent service. "
" Very efficient service. Great car - Toyota CHR. in particular, the agent in Amersfoort was very helpful polite and efficient. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I always rent with you guys when going to Europe and I always like the experience using you. "
" I had rented the car until March 27 but due to Corona I had to return home on March 14, since I was not sure if the airspace would be still open on the 27th. I only had the car for 3 days. I always rent a car when I go to Holland through you guys and I always have Hertz. I really like the company and always have had good experience with them. I also like your company "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As usual: very good! "
" An extra word of appreciation for Herz/Thrifty employee : Sherwin. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent customer service, when I had questions regarding my rental they replied promptly to my question. All in all, definitely a 10! Thank you Autoeurope! Fabiana "
" Eventhough, they tried charging me extra for winter weather tiers when we didn't need them ,it was resolved by Autoeurope custom service. Great service all in all! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The process could not have been easier. "
" The Peugeot automobiles are great cars. The staff at pickup and return are quick and professional. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have been customer for 10 years now, outstanding service and price! Thank you! "
" I was surprised to be charged a fee to cross the border to another country in Europe, never happened before... "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" So pleased and will be grateful to use you again. "
" Fantastic! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Would rent there again. Rented in September and had a Nissan compact car which I liked better. "
" Good value. Staff are courteous. Car had a lot of km's for a rental (>60,000km) "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" Very good company and price "
" Good car I am happey very good car and a new "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Also very professional "
" Very good and professional "
Overall Value: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Fine and good value. "
" Long time Gold customer. All great, except on drop off personnel offered to call cab to hotel. Great, except did not mention exorbitant 50 Euro charge for 5 mile ride!! We would have taken Uber or train. Not considerate. Remainder great. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" booking engine very user friendly "
" Service at the counter was fast and friendly. I got a very nice car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Longtime customer of Auto Europe, consistently best price and good cutomer service. "
" It really was a Hertz car. Only problem was that windows inside were not cleaned. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Amazing intermediary! "
" professional, Knowledgable, efficient, flexible, understanding, respectful, friendly "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very efficient "
" Very efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good person for dropping off "
" Very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Good "
" I was charged two separate amounts. Credit card statement is not clear enough. Don't understand what the second amount was. "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything worked smoothly. "
" Good car, staff were also good. No complaints. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I appreciate that they're always available. Very short wait time on the phone to answer questions. Efficient. Just rented from them for our next adventure! "
" Easy! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything went very smooth. Nice people. The car was not available and they gave me an upgrade. Overal very nice easy good!! "
" Everything went very smooth. Nice people. The car was not available and they gave me an upgrade. Overal very nice easy good!! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" ThaNKS "
" Inside could have been cleaner. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Not sure what part of the booking procedure was auto europe and which was hertz. "
" Receptionist in the hotel was very friendly and helpful as were the people in the garage. Quick check in and receiving of the car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe was very easy to deal with. I had a question during the car rental period, and I emailed them. I had an answer within 24 hours, which was fine since it was not an urgent question. I've also had in previous times had to call Auto Europe and they were very helpful. I go back to them again and again when I have car rental needs. "
" Overall, very easy. Other than pointing out the car, no one helped me with it, however, and while I've driven many a stick shift, there were differences that I had to find someone to ask about. There was a key fob and a start button, and I didn't know that I had to push in the clutch to start the car and not the brake pedal, which is more usual to me. There should be at least a quick overview of the car, lights, wipers, what kind of gas, etc., before rushing back into the office. Also, I had no idea of the tax I would owe at the end. I knew about the gas, but not about the Euro 80 tax, which fortunately was not a problem, but not known ahead of time. Car was great, had a screen that I could pair my phone with and had the apps right there, and overall experience was good. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I was satisfied. "
" I was satisfied. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Friendly staff with no language barriers. "
" Very convenient airport location and friendly staff. Drop off experience was over the top with our technician providing a quick shuttle ride to the airport hotel because he knew the airport lift was not working. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything worked with the short-term lease and return exactly like it was explained. We have no complaints. "
" We had a good experience. The only thing we didn't like was the size of the car itself. It was a Peugeot 508 SW. There are no Peugeot dealers in our area so we were not able to look at a similar car before we committed to the short-term lease option. The car really was too small for 4 adults to fit comfortably. The headroom was very tight. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Smooth and no problems. "
" Everything was very smooth and staff were very friendly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great value for cost on this rental. "
" Nice car for the price. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I am really very pleasantly surprised and satisfied with this car rental. "
" Nice car - better than expected, nice and friendly staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The Kia Hybrid was perfect for the local driving I did. "
" At the counter at Schiphol it was difficult to get anyone's attention. Other business and private conversations came before me. "
Overall Value: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The pickup and dropoff was easier than most big name rental comy "
" It was a great experience, I was a little apprehensive about the whole process, but it went smoothly. Thanks again "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The Auto Europe interaction was very easy. We even had the unfortunate situation where someone hit our vehicle while it was parked in a parking lot overnight, causing only minor cosmetic damage, and with a couple of emails of photos of the damage all was taken care of. No time lost from our trip or hassles with insurance claims. I will recommend this to anyone wanting to do a tour of Europe. "
" The experience was very nice. It was the best way to take a family trip around all of Western Europe for a family of five. No rush to make train or flight schedules and we made hotel reservations on booking.com, trivago.com and hotels.com as we traveled between the major cities that we had made reservations in prior to our departure. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As always, a pleasure to deal with "
" Very friendly staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All agents were very professional and helpful. "
" It was very easy to exchange cars "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" EXCELLENT !! "
" THE CAR WAS PERFECT ..COMFORTABLE AND PRETTY GOOD ON GAS AND A GOOD WORKING AIR CONDITIONER !! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good, quick and easy booking "
" Great service, condition car was perfect. Overall very pleased. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We had very good communication with Danijela, who took good care of us. All the paperwork was process professionally, and she responded quickly to all our emails. I would highly recommend this company. "
" We were treated very well, and thoroughly enjoyed the car. All communications were good, and the pick up and drop off went very well. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I love the Peugeot 308. Perfect for traveling. "
" I will be using the lease service again this spring. What more can I say? "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" easy to book . Great Price "
" Easy to get and drop off vehicle. Great customer service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Super service, rates. Coming back! "
" Smooth professional procedures. Friendly associates. Transparent billing. Very good vehicle. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Pleasant experience. "
" Pleasant experience. Very friendly staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great friendly service on both ends pick-up and return "
" It was very difficult to navigate the Tegel Airport Return area. Once found the service was great and quick "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" easy to manage website, flawless booking "
" well organized, got an SUV instead of station wagon, same price - great! "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" No problems with booking and communications were excellent. "
" No problems; car was new; staff involved were helpful and professional. Would have appreciated more time with staff to learn operation of car features. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" everything was well explained and no gimmicks! "
" it was great! new car, very nice! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall good! "
" Overall good! "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" I have used AutoEurope multiple times and will continue to do so but more information on local taxes would be a positive. "
" Hertz was fine but I was surprised (though I believe the agent mentioned it but after flying all night it went right by me) that I actually paid more in taxes than I paid for the four day rental. Perhaps Auto Europe could be a little more forthcoming with the tax information instead of a general catchall statement. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything was fine "
" Everything went smootly "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great staff, up to the minutes in detail "
" A great car to get around with.Very easy and contoble to handle "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The rental process was fast and efficient. "
" Everything went as planned. The service was great and I would use Hertz again for rental car in Europe. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service and easy to use website. "
" Very good service. Line was long at Amsterdam airport to get car. Other than that as was very good. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very happy with my car rental experience. "
" The service was quick and the staff were very helpful. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" My wife and I were very pleased with the entire process. The instructions relative to the operation of the car were very helpful. All of the personnel we delt with were very professional. We needed to replace a damaged tire. The instructions via phone with Peugeot were superb. The cost of the tire was reimbursed. Great experience. "
" The entire process was smooth. I would not hesitate to lease again. Thank you for all of your help. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" all around excellent experience "
" all around excellent experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" no problems "
" no hard sell on useless insurance products "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very satisfied overall. "
" The only problem with the car (a Nissan) was that it was woefullly underpowered for a car of its size and weight, which made it a problem on the German Autobahn where one needs a responsive machine to negotiate the quick speeds for passing. Even downshifting into, say, fourth gear from seldom provided the safe acceleration needed. Also, even on gradual inclines I often had to downshift to maintain a reasonable pace. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" A truly great experience "
" The very best "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy to book and helpful staff "
" Everything went very well - my only issue was that the car was very big and very heavy to drive - we would have been happier in a slightly small vehicle "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" All arrangements went smoothly "
" Everything was good with the car and service, but the built-in GPS needs to be updated. There were numerous instances when the GPS did not have new roads and offramps defined so it got confused and gave unsuitable directions. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All went well "
" All went well "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It is so easy to use Auto Europe. We find the best deals and have never had any difficulty going through Auto Europe. "
" Our experience at the Amsterdam location is the best we have ever had when renting a car. The agent was very courteous and helpful. The young man explained the features of the car, programed the GPS for our language and showed us how it works. We had brought a GPS with us but were so pleased the car came with one. It worked so well. Very pleased with the experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Quick, easy, reasonable rental experience. The car was in like-new condition and served us well in our travels. "
" Very positive experience. Rates were reasonable. Office staff very helpful. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All went well. "
" Very nice car! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We've rented cars many times through auto Europe and never had any problems. No hidden costs although it is worthwhile to check the small print of the rental company for airport charges etc. Auto Europe make it very easy to compare rental companies and get the best deal. "
" Excellent service, great car. No hidden costs, everything went very smoothly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" it was very simple to use auto europe and reliable. we got the car we wanted. easy. "
" we drove wherever we wanted and for two people it is more economical than the train. the car was in perfect condition and was easy to drive on all the excellent roads. Traffic was never a problem. The GPS system worked just fine. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As always it was easy to arrange a rental car and also make a change. "
" Initially I was assigned a car which had no profile on one of the tires (bare tire). Since it has been raining a lot in Europe, (excellent tires are I expect a requirement to stop the car), I requested another car and was provided with a car with good tires. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Excellent rental "
" Nice car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe is always a great experience. The one time I needed help during the trip, customer service was able to quickly and easily assist. Fantastic as always. Thank you. "
" Quick and easy. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent price "
" Very good service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good. "
" Very efficient. Great staff. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Love the prepaid voucher system "
" Great, we had no issues "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Auto Europe seemed to have best prices for the rentals. "
" Everything was quick and smooth. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Had a slight problem with the car. M-B E 220 d. On the A-7 crossing the Afsluitdijk, traffic down to one lane, car would not accelerate. Would only go 5 or 6 MPH no matter where my foot was. After .6 mile was able to get to right and restart. OK after that. Inside of windshield was dirty. Dangerous into setting sun. Otherwise, loved the car. Returning car was chaos. Lots of returns at same time. Hertz agent was good. He backed me into a space with the front hanging out. All he could do. Ten minutes later the place was empty. "
" Auto Europe is great as I have been renting cars through them for about 20 years! "
" Hertz is very good, got an upgrade which was great! "
" Was nice having deal with you. "
" Everything was good, but 2 hours queue to receive a car is too much. They should be prepared much better to the high-season. "
" Helped if owners manual had been in car "
" Auto Europe is great--but the Hertz line in Schiphol was an hour wait. In Munich it was very quick & easy return "
" Line was an hour wait--too long! "
" Good counter service .. nice clean car .. and returning the car was easy .. nothing but a happy customer .. the only problem : the car papers had my OUTDATED ADDRESS .. other than that all is fine. "
" Hertz has great service and nice cars .. I am very satisfied. "
" Awesome! "
" Again awesome. Friendly and helpful staf. Good vehicle. "
" Hertz car rental is very well run. The agent who checked out the car also checked it back in, and he was very helpful. "
" Excellent service. "
" My only negative comment is that the care manual was written in Dutch only. It would have helped if the rental agent had explained the cruise control. It took several attempts to figure out how to use the cruise control. The Renault had one switch between the seats that turned it on. Not auto europes fault, just a bad car design. It took an additional step to turn the system "on" (left hand side of the steering column) to set the speed. Lastly a third off/resume switch (on the right hand side of the steering column) was needed to complete the process. "
" Easy reservation system. Always willing to adjust the price when it changes online. "
" Very friendly staff. Was able to be upgraded to a larger car which helped a lot! "
" god service delivered as advertised. "
" It was possible to view a range of offers from different car rental companies "
" We incurred an extra charge for a second driver. The rate included a one way surcharge even though the car belonged in the country where it was dropped off. The car pick up and drop off went smoothly and the car was in good condition "
" Easy very good "
" excellent. everything went smoothly. "
" Excellent vendor. Car rep went out of his way to advise us on travel, etc. if In Amsterdam again would certainly rent from them and recommend them highly. "
" Great price and really good service. Our experience was troublefree. "
" Hertz was great. They ran out of the classification of car we reserved and upgraded us without any trouble at all. "
" We were greeted by a great agent Steven. Or car was an excellent choice for our travels. We visited WWi and WWII memorial sites in Belgium and France. On last day we visited Kerkenhof gardens.....a wonderful and uplifting experience. The car was dependable and gas efficient. "
" Your price was the most reasonable. The car was very dependable and comfortable "
" airport tax was high about 76 euro "
" goede service en afhandeling. Aardige behulpzame medewerkers "
" good service "
" Booking the car we wanted with the car rental agency we wanted (Hertz) was a snap. We were given an upgrade to a car with navigation system, even though we had declined it. Hence, for four weeks we had the advantage of an up-to-date navigation system without the cost. Additionally, our car was practically brand new, with just 5000 KM on it. "
" Great company. My experiences over the year with it, make Hertz my preferred rental company. "
" Excellent service, easy reservations and best prices! Much better than the car rental companies themselves!! Have used AutoEurope for at least 35 years, not only for reservations in Europe, but even new Zealand and Australia. "
" Excellent service, easy reservations and best prices! Much better than the car rental companies themselves!! Have used AutoEurope for at least 35 years, not only for reservations in Europe, but even new Zealand and Australia "
" I have used them before and will continue to do so in Amsterdamm. Easy to book on line. "
" Easy check in and pick up. You will have to walk a distance to get there but not an overall issue. Very easy and painless drop off. "
" Very clear communication. No surprises. All well arranged. "
" Very helpful and kind. "
" quick and efficient. "
" Very customer friendly. They brought my car to the terminal so I didn't have to walk all the way to garage on my crutches. "
" Smooth process of making the reservation and picking up the vehicle at the airport. "
" Overall good service by Hertz, only comment is that the service desk is understaffed, causing lines of people waiting to get helped. "
" Auto Europe was great to work with. Excellent customer service. I will definitely book with you again! "
" Great experience. Good price on a great little VW. Car was ready to go when we landed and everything went very smoothly! "
" Great experience. Car was ready to go when we landed and everything went very smoothly! Quick and easy drop off at airport "
" Very good "
" Very good "
" I reserved 4 door car at Hertz which they did not provide, they were not flexible about that though they could have seen in their computer that I am a customer for many years. Very disappointing. "
" Never had a bad experience "
" Great "
" Always pleased with service and price options. "
" Good service, friendly. Terrific car "
" always great experience "
" we have had no problems "
" Ian in Schipol was great. Nicole at Luxembourg airport was AWESOME. "
" Great booking. Quick and easy, exactly as agreed to. "
" Hertz was good too. Quick in and out. Top notch service. "
" People on the phone were professional friendly and helpful. "
" People at Hertz Location in Amsterdam were absolutely great! I am Dutch so maybe the fact that I speak Dutch helped too. In and out check was very professional and friendly. Car was fine too. "
" The car rented was supposed to be a Mini, Fiat500 or a ford Ka...neither small car was available, so instead they gave me a big Peogeot 308 "stationwagon" for the same price. On one hand i was just happy to have a car. On the other hand however...a mini or small car is about all you ever need in Amsterdam/The Netherlands! The only pro: it was a diesel wiich runs more fuel efficient.. However..noticed that in Europe MINI, Fiat500 and Ford Ka are ALSO available with DIESEL they are getting easily 70Mpg!!!:-o WISH them lil 70mpg vehicles where sold here in the good O'L USA!!! :-P Other then that; Flawless and Pleasant Transaction. "
" Excellent customer service both when picking up and dropping off the car "
" Rental was easy to do and very easy on the wallet. "
" The customer service at the counter was very friendly and efficient. Rental return was easy and fast. "
" Auto Europe was an amazing service. Everything was explained to me in great detail. There were no surprises when I went to go pick up my rental car. "
" The thrifty desk was serviced by herts at the Amsterdam airport and the woman that helped me was so nice and able to speak both English and Dutch so I could easily converse with her. She didn't force any extra charges or fees on me. It took Only about 10 minutes to get my paperwork finalized and I was able to go get my rental car. "
" The process was smooth. Although I'm always shocked at how high those "airport location fees" are, it's very convenient to not have to ride a shuttle to another location. "
" It was a good experience. Employees were friendly and helpful. "
" very good "
" Excellent organization and great service ! "
" Getting a car from Hertz was very good as they gave me a beautiful upgrade ! "
" Hello, Can you please confirm the extra charge at the end of my rental when I dropped it off...it was almost half again the rental rate... Was that in the fine print? Did I miss that?? Frank "
" Again I was very pleased and satify with your service,there on all my trip I rent through Auto Europe same as my kids.We are frequent flyers. As you have noticed I deliver the CAR on 20 /10 instead of on 24/10 due to unforseen reason as I had to leave urgently to Accra Ghana.My request plse can you refund me the 3 days I donnot use the car or give me special credit on my next rrental around 10 nov. Looking forward to hear from you. Best Regards Shyam Guptar "
" Hertz has been very kind to me. Many of the European rental cars are small, no matter what size you rent. I am tall and it is a chore to get into those small cars, especially Renault. I always ask Hertz if they have a car which allows me to get into without folding myself double and in general they honor my request. "
" Great and easy to navigate website and awesome rates. "
" Awesome team of associates in amsterdam. Received a nice car upgrade . "
" It was easy to rent a car, and the service was quick and hassle free. "
" The we're curteous, and quick. "
" This was an easy, fast and very affordable way for me to get around in The Netherlands for the week. I really enjoyed it. "
" Really easy to rent from Thrifty in Amsterdam. "
" Check in was very easy, the staff were very friendly, and the car we had was perfect. "
" It's hard to comment on Thrifty, as everything was handled by Hertz. "
" Really appreciated the nice rental. "
" This was an easy, satisfying, economical transaction. All the communications and paperwork were thorough. Excellent service. "
" Very courteous and professional service. Not pushy or aggressive with extras, but offered them nonetheless. "
" Easy to compare and book. Clearly written options and descriptions. "
" Counter personnel very professional and provided excellent advice. Car was well prepared and received a Mazda SUV upgrade which ran perfectly for three weeks Netherlands, France,Germany, Austria and back to Amsterdam. Drop off was very easy at the airport. "
" Easy, smooth and really proce beneficial "
" Easy and fast, good car "
" Website was easy to manage. No complaints. Satisfied with car I hired. "
" Service and car were exceptional! The woman at the counter when I picked up the car (Kim I believe) was exceptionally helpfull, professional, and friendly. When I returned the car the young man who received my car was also unbelievably friendly and helpfull. Overall excellent! "
" Good service but did not notify me of rate drop after booking; I had to call and ask. "
" Car had slight damage but it was not noted. Fortunately l caught it and got it documented. "
" Easy on line booking. Best rates. Voucher accepted without problems by Hertz. "
" Easy check in at airport. Friendly english speaking representative. Extremely long walk to car park area. Quick access to car and driveout. Quick check in upon return. Car ran without problems for the 14 day rental. "
" I have used your company for years now and I am very satisfied, wish I could get a discount though for all the renting I have done! "
" Very professional and fast. "
" Great experience. Hertz made everything smooth and easy. "
" Great customer service at both pick up and drop off. Thank you. "
" All went as stated "
" Very good, helpful service "
" Great rates in one location. Super easy to use and navigate. "
" Courteous workers and information. "
" It wasn't thrifty, it was Hertz. "
" grat job, no problems at all in the opposite with my Nice experience with you, when I grabed the car from the rail station and had to pay extra 40 euro for this particular location, while there was no information about it on during and after the booking process "
" amazing and friendly people work there, the car was perfect and even larger than we ordered "
" No complaints, but it was a little misleading what the final cost would be when rental was complete. Lots of hidden fees... "
" Fine...no problems "
" excellent company! "
" No problems when we went get the car. Best of all, none of the usual upsells. They just gave me the car. "
" Very smooth process, reasonable value "
" No issues at all, was a very smooth process "
" staff is very professional and thorough in explaining contract details. "
" as an American , cars in Europe are configured a bit differently than in usa. maybe tech could have gone over a few operating details. but then, maybe I should have asked.. :) "
" Efficient way to get good rental cars at very good prices. "
" Excellent, brand new car (Renault Clio), which ran very well and had lots of space. Only issue was that the installed GPS did NOT cover France and Italy among other countries I listed as planning to visit, which was somewhat inconvenient. The Auto Europe paperwork did list those, so the fault in EUROPCAR's. Except for that, the EUROPCAR experience was excellent. "
" Great customer service in English. "
" Great helpful staff! "
" Booking was easy and the car was ready when we arrived. Price was exactly as booked. "
" Car was quite new and of good quality. Staff was friendly and efficient both at the beginning and end. Return was very efficient . These people have it together! Highly recommended. "
" The customer service was very good. Everything was handled well, they gave me a good price on my rental "
" Good service "
" Good service "
" Very easy to use--people on the phone very cooperative when we had to change credit cards, dates, etc. "
" Only one issue: It would be best if the person beinging out the car would explain the basics of the car's functions; e.g. how to operate the windshield wipers, how the GPS operates, etc. Thanks however--the car was very good. "
" Easy. Consistent. Predictable. Dependable. I'd like lower prices, but they are competitive. "
" Other than not-so-good windshield wipers, the rental was prefect. "
" extremely helpful employees, out of the box. "
" never drove a Suzuki before, had mixed feelings, but loved it. Had many good features. "
" Worked well, was called and notified when the car I reserved was not available. Didn't arrive to any surprises. "
" Excellent service! "
" Very uncomfortable van and taxes were added on that we did not know about. "
" They had excellent customer service that answered the phone right away and helped me with my issue. I got a refund for a reservation I made for the wrong dates and they helped me set up the reservation I needed. "
" Car was good, but they accused me of damaging the car when I had not. "
" Easy Internet rental with great Choice of cars aND pick up locations. Please inform your customers that Hertz will not let you have a car unless you have an in country phone number. "
" We had a new Opal crossover. It was a great car with convenient pick up. Hertz was easy to work with and didn't try to up sell us insurance or options. If you are not familiar with Europe it is difficult to understand the rules but Hertz was very helpful. I have had poorly prepared cars from other companies but will rent from Hertz again even if it costs more. "
" I always rent through Auto Europe when I'm in Europe. Always a great price with a great experience and great cars! "
" Highly recommended, people are always friendly and helpful. The price is great and the cars are terrific! Easy pickup and return. Always a very easy transaction. "
" I did not receive the vehicle I booked, nor was I offered a free upgrade. The Hertz rep just said I could try coming back next time I was up that way. I booked and paid for a 4 door and received a 2 door. I also mentioned it to the representative when I dropped my vehicle off and I basically got the same shrug of the shoulders. I will likely look around next time I rent. "
" we were very satisfied "
" Have used Europcar many times and we are very happy with the service "
" We were expecting a smaller car No one explained the car'seat operation and the manual was only in Dutch. "
" Pricing could be more transparent, without surprises at time of car return. "
" Insufficient explanation of contract details at airport counter "
" excellent! couldn't have gone any smoother. everything was as agreed to. the service was exceptional. thanks for your part in making our travel experience such a wonderful one. "
" excellent! couldn't have gone any smoother. everything was as agreed to. the service was exceptional. thanks for your part in making our travel experience such a wonderful one. "
" Very good service. Website was easy to use. "
" Very good customer service when picking up and dropping off the car. "
" Every one involved was very nice and new what they were doing. Made it easy and they had the exact auto they we ordered. The whole experience was top level and problem free. Thank you Steve Frankoni "
" Everything went perfect from picking up the auto traveling with the auto and returning the auto. Everyone involved was terrific in all aspects of their position. I would hire these type of personels in my own business. Totally qualified and extremely friendly and helpful. Thank you and will definetly travel with you again. Steve Frankoni "
" nice car, just not the size i asked for "
" the men handling the cheque in was rude and really unprofessional. car was nat ready at 10.15 am although i booked it for 9.30 am "
" The Amsterdam office was extraordinarily helpful to us in finding a vehicle that met some special factors for us. Thank you! "
" reasonably priced. However, when you charge an extra 100 US Dollars because the car goes to another country, it becomes expensive. "
" Excellent service and support "
" very helpfull staff fantastic service "
" We had the car we requested and even more..a gps! "
" We have used Europcar door many years, and are always very satisfied. From the rental car to the front desk. "
" Competitive and accomdating. "
" Very good in Amsterdam. The WiFi device that we purchased with Avis did not work after the first day. In addition, when dropping the vehicle off in Florence, there was NO direction regarding where to leave keys, contract, etc. There were only people milling around the area of drop off. I'm hopeful all was well after our drop-off. Not a great feeling leaving the vehicle in the lot with no supervision, keys in the car, and contract on the seat! "
" We had pre-arranged our car rental before leaving the the U.S. Everything went well picking up the car, which was within walking distance of our Amsterdam hotel. Staff were very friendly and professiional. They even accommodated us by changing our drop off location to the Ship hold airport instead of Amsterdam office at no additional cost. We loved this little diesel stick shift car. Thank you auto europe. Even had GPS, but we had brought ours along. Kudos to the Amsterdam office staff. "
" See above. "
" very good, but was not informed I needed a credit card to check out even though I had already paid with a debit card "
" If I had not had a cc there may have been trouble acquiring my "confirmed" vehicle. I asked numerous times is there anything else I should be asking. "
" Booking was trouble free "
" good quality car for the money "
" No problem, they even opened early for us when they saw us waiting outside.. "
" Hello, My car was not readily available so I got a nice substitute. A really good car. "
" The car I rented was great, I just do not like to see "extra" charges like positioning on an Airport when you pick up the car (I understand the charge but you should know the amount ahead) "
" See above "
" Excellent Service and offers! Thanks! "
" The car was brand new (only 3,000 kms) but it was not very clean (mostly inside of the card). Besides that the car work perfectly. Thanks! "
" Good service, but would be better to show total price. Had to pay around 50% extra at pickup for local taxes, etc. "
" Nice car, good service. "
" Wouldn't rent through anyone else. "
" Gave us a great car and the service at the Amsterdam location was excellent. "
" Everything was great except the price of fuel when I returned the car. Could not find any nearby gas stations, and was surprised how much higher hertz charged "
" Rental was quick and was a pleasure. "
" Not one bit of problems. I would rent from them again "
" Very nice staff and they wee friendly and helpful "
" We like Auto Europe "
" Just fine "
" Auto Europe is a great one stop shopping for car rental where you get a great price on a great car. "
" Car was clean and very low miles. Ran smoothly, no problems. "
" second year in a row, was very happy with the rate "
" awesome i got free upgrade to a bigger car "
" The car we rented (Nissan Pulsar) was very nice--new and good on gas. The rental process and return was very convenient. "
" We enjoyed the car and it was perfect for two adults and 3 small children. However, it would be best to specify the extra fee added to the rental for a Schiphol airport pickup in the total charges at the time of booking/paying for the rental. That was a surprise when we picked up the vehicle. "
" Good competitive pricing and customer service! "
" I gave dealt with auto Europe several times and have liked it "
" Next time I would want one of the Hertz people to explain the car with me "
" Booking was easy, and the price was great. Integration with the rental company was seamless. I was a bit nervous that there would be downsides associated with going through a broker rather than dealing with a rental company directly; I'm happy that my fears appear to be unfounded. "
" Dealings with Thrifty/Hertz were not notable in any way, good or bad. Staff were all friendly and competent. The car was in good shape and was generally enjoyable. A standard rental experience. "
" Rental process was easy, price was great. Have already recommended Auto Europe to a fellow traveler. "
" Easy to pick up and easy to drop off. Everyone was friendly and helpful. "
" I have used Auto Europe for the past several years, and I have always been completely satisfied. "
" Great car, and friendly service! "
" everything was booked "
" good auto met good price "
" Easy on line bookin "
" Never saw thrifty, the were closed and hertz was providing service for them Hertz was very easy ...just had to wait about 25 min for a car. "
" had to wait 30+ min in line to check in. When picking up car, car was not ready. Upon return, was charged Euro 18 (day rate) for returning car 35 min late. Hertz didn't acknowledge my gold membership. "
" Sometimes they give you a smaller car. "
" Everything was smooth from start to finish. No problems at all even at the local rental agency in Amsterdam. "
" Good, no problems. "
" Excellent way to get lowest rate among several companies. Resulted in our using different companies while driving in three countries, but saved us from doing the comparison shopping ourselves! "
" Both pick up and drop off were very efficiently handled. Car (compact, Kia) purred like a kitten. GPS was expensive but indispensable. Overall very satisfied! "
" excellent pricing, great range of products "
" I have rented from Thrifty consistently and always been satisfied "
" for 43 years when on a trip to Europe I always chose Europcar for my needs for transportation in the lowlands specifically...very friendly attendants at the desk same as in the garage..car always very clean in perfect condition. a very friendly attendant when returning the car very fast service "
" I have used Auto Europe often and would use you again the next time around. "
" the car I ended up with was supplied by Hertz. Both pickup and return was very efficient and friendly. This was probably the best experience I have had with a rental company. "
" was a great car for a great price but was a little annoyed to pay E 70.00 for additional charges. The original price was US$99.00 including VAT.This should have been mentioned in your original quote. "
" See above "
" Hertz rented me the car and did the paperwork. Thrifty was not around, "
" Satisfied.... Everything went as a planned... "
" Only issue is a hold they placed on my card for 198Euros and said it had been released, however, days later it still hasn't been. "
" Everything went very smoothly. No surprises when we picked the car up. All was as expected. "
" The service was fast and there were no surprises. Very direct and honest to deal with. The car was new and in great shape. All was a good experience "
" we enjoyed the local level of service in amsterdam , and the car was very good "
" very professional people at the hertz desk the day that we arrived at schipol airport "
" The crew were nice, kind and helpful in Amsterdam Overtoom 333. and in Eindhoven Airport as well. I was absolutely satisfied. Thank you "
" It was easy to extend contract "
" Guys worked hard to get a car ready early for us "
" Received an outstanding car to fit our family and luggage. I appreciated the diesel with the high price of gas in Europe and I was very impressed with the MPG of this car. "
" Phone support was good - no waiting, answered questions promptly and accurately "
" Efficient service, not much waiting, good car. "
" I have been using Auto Europe for several years now and find this company very reliable, professional and helpful. Never have any trouble with them and I plan on using them in the future. "
" Same as above. Could not get anything in my price range with Auto Europe but Thrifty was great too! "
" I was very satisfied with auto europe. They found a 9-passenger van for our family of 7 with luggage. "
" Car was brand new, had only 400 km on it. It was clean and in perfect working order. Car was ready on time and pick up and delivery of car were super easy.Stick shift was not a problem for us but make sure if you need an automatic, to request it. I'm not sure why Europcar when I spoke with them directly could not find a 9-passenger van , yet auto europe did through europecar. There were some extra fees such as 2nd driver and GPS. "
" Always good experiance with Auto Europe. "
" Everything worked great! and yes, I would rent from them again. "
" The only problem was the GPS system that Hertz is using. The system was outdated and wanted to get updated every day. Also, compared to a Garmin, it was not up to its standard. "
" i am very much pleased with the service(Hertz) and for the upgrading.Will sure recommend my friends and families. "
" THRITY BY WORKING TOGETHER WITH HETRTZ IS THE BEST,I APPRECIATED "
" Excellent service, clear site, very good prices. "
" Hertz was fast, fair and efficient. "
" Good experience "
" Nice people "
" Every thing went very well "
" Pick up and return went very smooth. Car was great "
" The website was easy to use and the staff on the phone were very nice and helpful. "
" They were the busiest counter on arrival but were working as efficiently as possible. At the desk the lady seemed irritated with my questions for clarification. It was our first international car rental experience and I wanted to be sure I understood the charges. But she was efficient and had has in route to our car quickly. "
" Fast arranged easy pick up very uncomplicsted. "
" The pick up in Amsterdam was fine. The drop off in Vienna was not. We were unable to get a final receipt so we have no idea on charges. They claim to have no visibility of the rental record generated in Amsterdam. All we received was a photocopy of the Rental Record with some handwritten notes stating date & time of return, kilometer reading and a statement the gas tank was full. There is no record of vehicle condition acknowledging there was no damage. The Rental Record shows what the charge would be for returning the car with less then a full tank, the agent in Amsterdam told us they had to put It on even though we declined it on our original reservation with you but would be removed if tank was full. I have sent my concerns to Hertz. "
" All went smooth and good. "
" The staff was very kind and objective. Signs were not clear though in directing clients to the proper booth at the airport. I was attended at the Hertz counter after a while looking for the Thrifty people. "
" Booking was very easy and staff were very helpful with any questions/issues we had. "
" Very smooth and trouble free! Helpful staff. A bit tricky to find the office in Rotterdam. "
" In general I was very satisfied. The main negative financial surprise is when you return the car, tank filled, the car rental agency charges you another 73 euros for miscellaneous "taxes". I had that experience last year with Avis and this past week with Hertz. "
" Very convenient, and always willing to answer my many questions. Everything was as represented. "
" We received a new Ford mini-SUV with plenty of room for 4 and all our luggage. Felt that the 500 Euro drop charge in Paris should have been less, but return was very easy "
" Simple great service, delivered as promised. "
" Established trusted firm "
" All went very well. Thanks! "
" Friendly, helpful staff in Amsterdam "
" Very good quality car at affordable price "
" Friendly personnel "
" worked well for us, no problems, easy access at schiphol "
" The young men that greeted us and then another team to turn in the car were professional at Hertz and you should be proud they are so nice to your customers. "
" I felt special and the car was perfect for our needs. It drove like it should have. No problems and no surprises. Easy to park and drive. "
" The man that helped us at the beginning was outstanding unfortunately I did not get his name but he was the only Asian there. He took the time to explain everything about the car even how to program the GPS. He could not have been nicer "
" Excellent vehicle. Easy to leave and return and it drove very well "
" easy access to and from the airport. "
" Even though I rented through Thrifty the process was done by Hertz. I had no problem with the reservation. "
" Great Price -- everything went as advertised "
" Great Car -- no problems at all. "
" always great rates and easy to book "
" always great personal service "
" Quick & easy rental and return "
" Easy to book and best deal I could have got looking at all possible website. We always use Auto Europe for renting cars when I travel to Europe. Highly recommended. "
" Got a great car from Hertz which included a GPS system already in the vehicle and did not have to pay for it. "
" We have been to Europe seven times and have always used AutoEurope.Never a problem and always a great deal. "
" Polite,efficient,car was great. Could not reach local office by phone as instructed for late arrival. "
" Good service, no hassle. "
" Thrifty rental was processed by Hertz desk at Amsterdam Airport. Professional service. "
" We always use Auto Europe for our long term European rental car arrangements. First class service. "
" Knowing that there would be 4 in our party, upgraded us without charge to a larger vehicle. "
" Car and service were good in the Netherlands. Garmin device sent in the USA before trip did not have voice navigation working in the Netherlands. Tried rebooting several times. I hope it works when I get to Italy and change maps. "
" Another good experience with AE and its providers. Easy pickup and dropoff and a better than expected car! "
" very helpful counter guy even gave me a break when my returned gas level wasn't quite full- a touchy subject for some rental firms. Wish Hertz and the rest of the industry would refuse the local countries' demand to deputize them by forwarding client cc information and charging an outrageous admin fee for speeding and parking tickets.! "
" I absolutely like the ability to book one-way rental, with pick-up and drop-off at different cities. The agencies Autoeurope contracts with are all fairly reputable, and all fees are explained at the beginning. It makes my travel planning that much easier. Just love it! "
" Pick up was easy, vehicle was ready and of type requested. Drop off was easy. No problems with vehicle. No complaints. "
" Very friendly, had my reservation and vehicle ready shortly after arrival. Show my existing scratch on vehicle which was noted on rental document. I mentioned I've heard horror stories about alleged damage after return, the representative said they don't do that because they want their customers to return. "
" Best deal in town "
" Outstanding, friendly, courteous, pleasant, stress free "
" The AutoEurope program has worked well for us each time we have utilized it. The individual rental agencies differ and there are pros and cons for each. This rental and comments are directed to Hertz "
" Hertz provided us with an upgraded vehicle (from what I could tell) and the vehicle itself was brand new. Our return was at the Schiphol Airport for which Hertz did not provide an address. SInce we came into the airport from our hotel there were no directional signs. Hertz rep at the airport told us t o program the address into the GPS. No address - go figure. Also - the GPS in the Nissan product was faulty or far behind map editions. In Leiden, Netherlands we were repeatedly taken into dead end cul-de-sacs, on bicycle paths or closed parking lots. In this case, it was good to have our own handheld GPS. Overall, Hertz is a good rental company in Europe "
" Never rented a car outside of US. Auto Europe made this process easy and enjoyable. Their prices were same as others, plus they had 24/7 phone service representatives. "
" Great service, everyone was friendly and spoke English (Amsterdam airport). "
" Hertz did a great job. The car was very good for a large car with low gas usage gas usage. The price of the rent was quite fair. Thanks "
" Fast, polite, gave me an upgrade to a cool car. "
" I had a great deal through your company "
" Great company and they gave me a great upgrade to a Range Rover with all the bells and whistles since the economy automatic I had rented was not available. "
" The booking emails were extremely helpful, as was Lee, the customer service rep who helped me in returning to a different country than pick up. "
" Getting the car was rather slow going, but he was friendly. Prices were up front, which was very nice. I really appreciate that. No hidden surprises. I knew what I was paying when I booked months ago. "
" Fast and easy booking. "
" Awesome service - no issues at all. They also gave me a brand new car with GPS. "
" Very happy with the service. I will definitely return. "
" I have not yet checked my credit card to see if additional charges may have been posted by Hertz. My dealings with Auto Europe were excellent. Everything was handled efficiently. "
" Pick up was convenient and trouble free. I would have liked a GOOD map of the Netherlands to be provided. The one provided had TINY print. We were told there was a full tank of fuel. Even though the fuel guage showed full, it was OBVIOUSLY not full. When we got fuel, after driving less than 75 Km it took Euro 22.36 to fill it completely. After driving all around the area the next day and making a trip to Hoorn, it took only Euro 19,38 to fill it COMPLETELY full before we returned the car. The vehicle was in excellent shape, but seemed to be under powered in comparison to what we are accustom to driving. Drop off was equally trouble free. "
" Using your services for many Years and quite satisfied "
" High compliment to the agent on the phone who made this booking for us. He took the time to compare different companies and get the best deal for a pickup in Amsterdam and drop off in Brussels. The deal got better when we picked up the car and they waived the drop off charge because the car had a Belgian license plate! "
" Very straightforward agents at both pickup and drop off. Only complaint is that the drop off point was very difficult to find and not close to the Gare du Midi in Brussels as we expected. We had to take a bus to get there. Otherwise, a good rental experience. "
" Easy to use website and accurate info. I will use again next time im in Europe. "
" The customer service at Thrifty (Hertz) was outstanding! The car was much nicer than we expected. "
" I used them on many occasions, always satisfied. "
" nice car, but long wait at check -in "
" Airport surcharge was not included in price, which I don't think was clearly stated when I made the reservation. They also added the "fueling option" which I should have noted, but missed because of their fast talking. "
" Very happy with the service and the car you provided. GPS was a definate must! Thanks. Cynthia "
" I called and talked to a couple of the employees for an international trip I was doing during a study abroad. They were able to look up all the information that I requested in a timely manner and I was able to end up with a vehicle at about half of the price I was originally quoted once we played with pick-up and drop-off locations (I drive through more than one country so hard to be international one way fees that varied a lot by country). I was happy to book everything over the phone after they had answered my questions. "
" Hertz was very helpful and their employees went out of their way to be customer oriented and answer any questions that we had (be it about Hertz, the vehicle, other options such as GPS, driving confitions in Amsterdam, how speeding tickets worked, etc etc.). We ended up decided to add GPS and it was less expensive for us to do a car upgrade than to add a GPS so they suggested that and got us a hybrid so I ended up saving quite a bit from what I had originally booked. We saved around 100 euros with the gps / car upgrade, and more than 50 euros in fuel economy with the car being upgraded to a hybrid. "
" Thrifty is seviced by Hertz in AMS. May as well mention this. IMHO, it is a better company. "
" I am very pleased with Auto Europe. The persons who helped me during the booking process were very professional. I plan to call again when I travel to Europe. "
" Overall, I was pleased with Hertz, especially the auto pick up and return experience. In this regard, may I compliment the professional help we rceived from Ibrahim, Ferat and Mingkei. "
" I've had a good experience booking the car through Auto Europe. "
" propmt, efficient,below market pricies, very good value for money "
" nothing to add "
" We were very satisfied both with the service and the price. "
" When we arrived in Amsterdam we were directed to the Hertz counter as they were representing Thrifty at Schiphol airport. The process of renting was then with Hertz and the rental car was from Hertz. There was no problem with this and all went well. "
" Will use Auto Europe again for sure! Great prices AND great service all around. "
" They gave me a free upgrade to a bigger car that really helped out a lot! Thank you Thrifty! "
" efficient, value for money, "
" courteous,clean car, "
" Thankfully, we benefitted from the absence of the Economy car we reserved, as an excellent Mercedes was substituted. The value was good under the circumstances. The cost would have been very high had we got the Economy car.. "
" See above, as the substituted car was excellent. "
" Easy to book. "
" They did not had the type of car we booked, but they upgraded us to a nice "voiture". Classy! "
" Everything was perfect, easy booking, I had to cancel a previous booking because we changed our schedule and it went perfectly. "
" Everything was perfect, easy check-in, easy check out, car in excellent condition. "
" Excellent Also see note below on Hertz "
" The Skoda was a very nice car but it felt like a Prius in that the engine stopped when the car stopped and then started up again. Since we had not expected that (and don't drive a Prius or similar car) it would have been nice if they had told us that before we left their station...a bit unnerving in the beginning. "
" We got a very nice upgrade to a hybrid and saved quite a bit on gas. "
" The "young girl" working on the desk on the day I returned my car at Gare Du Nord on Sunday 31st Aug 7pm was not friendly and helpful at all! Was not impressed with her. "
" Very good price, very easy booking, all in all a very good experience (after having felt with other companies that we were overpaying) "
" We received a different (bigger) car, always a nice surprise. Downside was that we had to pay airport surcharge, which was not expected and one of the main reasons to look for an alternative company. We would have been happy to pick up the car elsewhere to avoid the airport surcharge (very expensive if your rent for a month like us) "
" People were very helpful and nice. Car was driving fine! Had a very hard time opening gas lock...also ldisappointed in finding out about all price add-ons at rental desk and not before.... Happy with the rest of the experience! "
" What I would like to see is an all inclusive quote, including local charges. That would make it easier to compare to other sites "
" Efficient service, minimal paperwork. Courteous staff, when a change was required. Note that service was handled by Hertz "
" very easy to rent a car, "
" Even if we have rented a Ford K, They gave Hyundai ix35 :) what a chance.. everything was great, the hertz staff were really helpful. but because of awareness of traffic rules,different from turkey, we were in trouble at first. then we were getting used to drive. "
" I tried the cheapest car rental company and the price of Auto Europe has been the best discount. I have no problem booking in Amsterdam and everything went smoothly. Criticism: the quotation is missing Kasco insurance, if you do not want it all right, but if you were to do it then the rent would be higher than the other agencies. In addition, you pay a surcharge of 70 Dutch Agency for the withdrawal of the car at the airport (the cost seems excessive to me). "
" Fast service, you should contact the Hertz counter at the airport in Amsterdam. The return was hassle free, fast and efficient. A critical note:: in addition, you pay at Thrifty (Hertz)a surcharge of 70 Dutch Agency for the withdrawal of the car at the airport (the cost seems excessive to me). "
" My first experience was terrible. I already had a second car booked so I kept the reservation. This experience was a lot better. The Hertz desk could find my reservation and we got the car right at the airport. "
" It took a while to find our car, but they were quite friendly. "
" We use your service regularly and enjoy the fact that the lowest prices are displayed in one place, making a decision on which car to rent easy and hassle-free. What we don't like are the rather misty 'insurance' options, which make comparisons hard, so we have taken out our own 'car rental insurance' giving us blanket cover at a reasonable rate. This could be something to offer your regular clients (like us). We also don't like the hassle of going through you guys, rather than the local car rental company, when it comes to getting a rebate on the rental when we return the car early. "
" All fine, next to a petrol station so fill-up at the end of the rental was easy. Would have been nice to have had a 'Dollar" person/stand/sign at Schiphol Airport because I only found out about Dollar and the shuttle bus outside the airport by asking all the other car rental companies where Dollar was, with many people having no idea! "
" You make things easy for a reasonable price, that matters to me "
" Efficient, "
" I have always rented new cars that had built-in GPS. This time they wanted to give a very simple Nissan, instead of one from the Golf category. I had to spam my feet and say I would not take that car, and after some time, a Toyota Auris with the GPS appeared from the back os the garage, and then I took that car and was satisfied! "
" I use Auto Europe frequently and really like the transparency of package rates including insurance. My only complaint is not being able to distinguish between cars being picked up in Amsterdam Schipol airport and those that are picked up by taking a shuttle from the airport. From several experiences, I would not rent a car from Dollar/Thrifty that involves a shuttle. I find this adds about an hour to the pickup/drop off procedure. I suggest adding weather the pickup is inside the airport during a search. Thanks. "
" I have received rentals from this location several times now. I find the quality of the rental car was quite low. The ignition kept getting stuck making it difficult to start. The power mirrors did not work. The windshield wipers smeared water instead of properly clearing it. And the car smelled like cigarette smoke inside. The shuttle from the airport adds about 1 hour to the pickup/dropoff procedure. Sometimes you have to wait 20-30mins to get picked up. Then when you arrive at the office there is a line of people making the wait even longer. I will not rent from this location of Dollar/Thrify again. "
" What is difference between Q1 and Q2?? "
" reliable, excellent service when asking other support (temporary storage at Auto Europe Apeldoorn over weekend 11-14 Oct), not cheap but value for money "
" It was good. Response is fast. Car has an accurate description compare to the car rental agency. "
" Overall service is good. Of course, being off the airport takes additional time, but I get the saving on a more reasonably priced rental car. "
" I am satisfied "
" Efficient/ no hazzles/good price-value "
" Hertz is long establised company/ good service.ut in the same scale like Avis and Europa Car "
" I miss the office at Bruxelles train station on Sunday. The office just opens late afternoon on Sunday. "
" Simple and Not expensive Good quality cars "
" I already use Avis for my business travels. I like it. "
" Good service, punctually, "
" The car was not in a good `condition`, the engine makes to much noise, specially from the first to the second gear, just like a rally. "
" Fine "
" Hidden cost of the license fee was unexpected, and made the car expensive to hire. When given a total at booking I expect to know ALL the costs (as with other aggregators) . I feel that AutoEurope purposefully hides this cost until you hire the car. I will not be using AutoEurope again. The one way fee was expected, so no problems there. I recommend being more up front with your customers. The rental guy said to me: 'ahhh... you booked with autoeurope - they always have hidden costs - and then he showed me the fine print. Dissappointed. "
" It was almost okay, except for 2 things: 1. First i get a message that AUTOEUROPE does not guarantee a car. I was in a hurry, and i was not sure whether the car was reserved, for a couple of hours. That is very annoying keeping in mind that you charged the amount from the credit card. So even after your confirmed i even decided to contact EUROPCAR to validate the car reservation=your reserv. was not clear. 2. When i got to the EUROPCAR office they told me that i have to pay near 75 euro more, but as i remember, AUTOEUROPE did not warn me (or i did not notice = notification was like 'small letters' or something. So,keepingInMindTheseTwoFacts,iWouldNotRecommendUsingYourService. But, i repeat, in my case itworkedoutlikecharm PS 750 charsDamn "
" Extremely fast e-mail customer service. Very professional staff (Amsterdam Schiphol Airport). Thank you! "