AUTO EUROPE VENICE, ITALY Car Rental Reviews

VENICE, IT - Reviewed by MARCO - February 16, 2022

" is not the first time we uae autoeurope and i will never change. excellent rules and amazing customer service. 5 stars ! "

" friendly team, great experience. thanks ! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by ARPAD - September 21, 2020

" I always rent cars from Auto Europe because they are the best and most reliable rental agency in Europe. "

" Everything was perfect, exept that the fuel tank was half empty but on the receipt it was written full. We should have checked it when picking up the car.......... anyway, we returned the car with full fuel tank. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by SCOTT - August 05, 2020

" I've rented w/ AE several times with very good results. "

" Overall good experience. The Venice auto rental location is challenging to find but that's not their fault. We did not receive a receipt upon returning the car nor by email. "

Overall Value: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

VENICE, IT - Reviewed by AMY - February 26, 2020

" Excellent! "

" Very good -- Auto Europe is helpful and informative, and I've had a very smooth experience every time I've rented from Auto Europe! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by ALFIO - December 08, 2019

" Good "

" Good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VENICE, IT - Reviewed by EMILIO - November 14, 2019

" perfect i been using you since 3 years ago "

" always a good service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by JON - November 11, 2019

" Was a very convenient way for us to book our rental car and answer our questions at booking. "

" The staff at Venice airport were very friendly and helpful, assured us that the car had sufficient luggage capacity, and explained our contract to us. The staff at rental return at Rome Fiumicino were very efficient and checked us in rapidly. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by KEVIN - October 30, 2019

" They were very efficient. "

" This worked out well. "

Overall Value: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by ERIN - October 27, 2019

" Good "

" 2 people for return. Very slow paced. When you got a flight to catch makes for a very stressfull experience "

Overall Value: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 10

VENICE, IT - Reviewed by ROBERT - September 01, 2019

" Excellent choice. "

" Great car for the purpose of our trip. We did find it surprising that the hertz office check in upon return closed up at 8pm . Other than that all went well. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by LJUBICA - September 01, 2019

" Great. Very helpful staff. "

" Everything was great and very easy. Just don't know what a parking fee was for when I returned the car to downtown Venice. Did not make any sense. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by JOHN - September 01, 2019

" Picked up and dropped off was a breeze. Got the car we asked for. Thank you for looking after us. "

" Picked up and dropped off was a breeze. Got the car we asked for. Thank you for looking after us. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by OSCAR - July 13, 2019

" Excellent customer service "

" Excellent customer service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by LESLIE - July 13, 2019

" Excellent. "

" Extremely helpful service on returning the car. Very much appreciated. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by MARCO - July 12, 2019

" Always a pleasure working with Auto Europe. I appreciate the clarity and transparency of each transaction. "

" Vehicle had dings and dents that I found outside the normally provided condition. Mechanically, the automobile was sound and in excellent working condition. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VENICE, IT - Reviewed by ARTHUR - July 01, 2019

" It was a good experience "

" It was a good experience "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

VENICE, IT - Reviewed by LEONARD - June 19, 2019

" We rented several times before with Auto Europe, and it was always a pleasure. "

" We rented a category E6 vehicle with navigation. At the counter I asked if it was possible to get a Fiat 500X because we wanted to test-drive that vehicle. The lady told us it was no problem, we would get a brand-new one. Once we got the car, it was indeed new, but we had to discover that it had no navigation installed. Also the gas tank was not full, only 5/8. Since we had a confirmation that we would get a full tank and had to return it with a full tank we had to contact the Hertz staff to make a note. After all we were satisfied with the vehicle, but they should have told us in advance about the fact that the 500X is in a lower category and without navigation, since we got no compensation or refund for it. "

Overall Value: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 7

VENICE, IT - Reviewed by DANIEL - June 19, 2019

" Great company, I got the car I ordered, everything was just as expected! "

" Great company, I got the car I ordered, everything was just as expected! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by JEFFREY - June 18, 2019

" It was great "

" We had a great car with great customer service. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by GORDON - April 19, 2019

" Very satisfied with our experience with Auto Europe. "

" Good experience except for one thing. We were on a 3-month rental in Venice, Italy, and the first car provided had virtually bald rear tires. We picked the car up in the dark and did not notice this. In fact we did not notice it for about 6 weeks. We contacted Europcar and they provided a replacement. The replacement vehicle was excellent. However, it did mean about 3 hours out of our day to drive to Venice Marco Polo and make the exchange. At the end of the day, Europcar made things right for us so very satisfied with that - however, it should not have been necessary in the first place. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VENICE, IT - Reviewed by MICHAEL - April 12, 2019

" Attendant was helpful "

" Upgrade to diesel was a great call! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by JOE - April 11, 2019

" Very easy to work with and very helpful "

" My experience was good with one exception. While checking in the counter person tried to up sell me into a much larger and much more expensive car to rent. I found that to be offensive and misleading especially when the car I specifically had ordered was available. "

Overall Value: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by JEANMARIE - January 19, 2019

" Great company, great service,beautiful new car. 5 stars "

" Easiest rental I ever had. Great customer service and there was always someone who answered when I called. I will use these folks again for sure! Great job, thank you "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by OLEG - January 17, 2019

" Everything is OK "

" Everything is OK "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by MICHAEL - December 31, 2018

" Great no problem "

" Great. No troubles "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by JOHN - December 10, 2018

" Rental was quick and easy to pick-up and return "

" Car was just what we asked for. Great mileage. Tons of features "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by DOUGLAS - October 31, 2018

" My go to for rentals in Europe. Great pricing and US based support. "

" Car had low air warning on during our whole trip. I noticed it about an hour out from Venice, sure it was on when serviced. Otherwise check in and out and the condition of the vehicle all were great. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VENICE, IT - Reviewed by SHEILA - October 01, 2018

" Staff and their willingness to help was excellent "

" Drop off was poorly marked due to construction but staff was very helpful. Actually walked 2 floors with me and rode with me in car to help my return of vehicle. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

VENICE, IT - Reviewed by EMILY - September 30, 2018

" easy to use "

" easy to use & affordable "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

VENICE, IT - Reviewed by ETHEL - September 30, 2018

" Have used them for several years "

" Car was too big for 2 and counter staff would not down size "

Overall Value: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 5

VENICE, IT - Reviewed by SHIRLEY - April 25, 2018

" Very satisfied "

" Very easy, prompt, and friendly. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by YUVAL - January 29, 2018

" best price! "

" good service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by ROBERT - December 05, 2017

" Very pleased "

" Great car with no trouble at all! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by ABDULLAH - August 21, 2017

" very nice website to book, very accurate details, quick confirmation, "

" great job from staff, "

VENICE, IT - Reviewed by SHIBIL - August 19, 2017

" Convenient and hassle free. "

" Efficient team. Got the same make i booked. "

VENICE, IT - Reviewed by RITA - August 15, 2017

" Excellent service as always! "

" Excellent service! It was torrential rain when we were returning our vehicle but your staff offered their umbrella to my husband and I! What a kind gesture! "

VENICE, IT - Reviewed by JOHN - August 13, 2017

" Easy to book. "

" Staff at Marco Polo Airport in Venice were very helpful and efficient. This was one of our easiest car rental experiences even though we were in a foreign country and showed in the wrong pickup location. "

VENICE, IT - Reviewed by STEVEN - August 11, 2017

" I rented a large van which I consider a specialty vehicle so I needed to confirm information over the phone. Everyone I spoke to was very helpful and all the information they provided me was accurate. "

" It took a rather long time to process the rental. I am guessing that all the information I provided Auto Europe was not automatically fed to Europcar and the agent needed to reenter a lot of information. Everyone was very courteous - but the process seemed cumbersome. In addition, it would have been great to get better walking directions to the office since it is around the corner from the train station. "

VENICE, IT - Reviewed by BRIT - August 06, 2017

" Efficient and helpful. "

" Shockingly quick and the car was great. "

VENICE, IT - Reviewed by ROBERT - August 05, 2017

" Dependable, efficient, and easy to book. "

" Efficient, friendly, and prompt. "

VENICE, IT - Reviewed by BEATRICE - August 05, 2017

VENICE, IT - Reviewed by ERIC - July 29, 2017

VENICE, IT - Reviewed by LISA - July 18, 2017

" Smooth reservation system, excellent (new!) Audi rental. "

" My only suggestion - there was one clerk behind the desk in Venice, with probably a dozen customers. He needed help, and it took a really long (45 min?) time to get all the paperwork completed. "

VENICE, IT - Reviewed by DANA - July 14, 2017

" Booking agent was very helpful & the process was very straight forward. Very easy. "

" The only problem was their were a lot of people & the counter seemed to be under staffed so there was a long wait time. The reservation was correct & the car was ready & waiting. We picked up the car in Venice & returned it in Rome. No problems. "

VENICE, IT - Reviewed by JEFF - June 23, 2017

" Great - only "rental car return" needs to be explained in great detail! It's hard enough driving in Italy, never mind trying to find a drop off point when one is trying to catch a plane! "

VENICE, IT - Reviewed by GREG - June 21, 2017

" Even after roughly two decades of renting from Auto Europe,I've never had a bad experience. I do wish you offered more affordable convertibles, though. "

" Woman at counter (Katya?) was friendly and helpful. "

VENICE, IT - Reviewed by ROBERT - June 20, 2017

" Great price, especially buy paying in full ahead of time. "

" Great car. Very flexible with changing times for picking up the car. Also no wait for picking up the car in Venice or dropping it off in Milan. "

VENICE, IT - Reviewed by FRANK - June 17, 2017

" Very easy to book our rental and a great price! "

" Our car was clean and the return service was very easy! "

VENICE, IT - Reviewed by WILLIAM - June 14, 2017

" Easy! "

" Car was unwashed & damaged, but reliable and economical burning diesel fuel. A map would have been nice, but we found our way to Tuscany. "

VENICE, IT - Reviewed by DAVID - June 04, 2017

" Efficient, professional, and excellent communications "

" Well done. "

VENICE, IT - Reviewed by LOUIS - May 22, 2017

" Customer service was great. Representative patiently walked me through the options until we had exactly what I needed for my vacation in Italy "

" Though the queue was long, check in went very well. Drop off was a breeze. "

VENICE, IT - Reviewed by ERROL - May 20, 2017

" Better prices than what the rental agency gives. Hassle free "

" Car as ordered, friendly and helpful service from their staff. "

VENICE, IT - Reviewed by SCOTT - April 30, 2017

" The rental held NO SUPRISES! The price was as quoted, the car was clean and roomy and we were very happy with the check out process. We will happily use your company in future European trips. "

VENICE, IT - Reviewed by ANDREW - April 18, 2017

VENICE, IT - Reviewed by MICHAEL - April 13, 2017

VENICE, IT - Reviewed by KELLY - April 04, 2017

VENICE, IT - Reviewed by HENRY - March 25, 2017

VENICE, IT - Reviewed by STANLEY - March 04, 2017

" had a little problem finding Hertz office, because it was not actually in the train station..........directions could be improved "

VENICE, IT - Reviewed by MGR MARAN - January 01, 2017

" Auto Europe service is commendable. Especially when the rental with AVIS was giving much problems the staff Leslie had made alternative arrangements with Europcar and it was much more convenient. There were regular updates and I never felt lost. Great job "

" Picking up the car from Venice was a Breeze. The staff was helpful. However the return at Rome was not very pleasant. The chap there was unfriendly and was not willing to lift a finger besides checking the car conditions. We asked his help to call for taxi as we were not familiar with the city. He just asked us to go down the building and call ourselves. Normally the rental offices will provide such help. Otherwise all ok "

VENICE, IT - Reviewed by WILLIAM - December 28, 2016

" The vehicles out of Venice need SKI RACKS. That should be an option for any 4W drive cars "

VENICE, IT - Reviewed by SCOTT - December 19, 2016

" Very pleased with service! Price was very reasonable. "

" Dollar Rental was very good. They seem now (in Venice at least) to be associated with Hertz and, because they share a counter with Hertz, it takes a bit to find where they are. The Hertz signs dominate the visible space in all locations. Not a big deal because once we found them we were very pleased with both service & car. "

VENICE, IT - Reviewed by STEVEN - December 03, 2016

" All went off without a hitch. Before making the online reservation, I telephoned the Auto Europe office for information and the man I spoke to was very helpful and professional. I'll rent through Auto Europe again. "

" The rental agent in Venice was very helpful and informative. "

VENICE, IT - Reviewed by CHRISTOPHER - November 21, 2016

" The rental process was simple and convenient. Unfortunately the "Important Information For Your VENICE Car Rental" email went to my junk mail so it did not come through to my phone and I did not see it until just this morning. "

" We arrived an hour early so the vehicle wasn't ready for pick up. Hertz gave us an upgrade to an Audi A4 with automatic transmission and GPS. They did require me to sign for a higher deductible $4000 Euro and needed a second credit card as security. It took almost 45 minutes to get the car (they had to take it out to fill the tank), but we were on hour way before 11am. They car had close to 40000km on it but was in good shape. Very comfortable to drive and good fuel economy. The return process at FCO in Rome went very smoothly. "

VENICE, IT - Reviewed by PAT - November 12, 2016

" you are excellent. as always thank you "

VENICE, IT - Reviewed by SUSAN - November 09, 2016

" very fast with preregistering ahead of time. Was in and out quickly. Nice car and received an upgrade as they were out of cars. We even returned it early "

VENICE, IT - Reviewed by DAVID - October 30, 2016

VENICE, IT - Reviewed by DANIEL - October 29, 2016

" Everything went as planned at pickup and drop off. "

" Got a flat tire in Varnezza (Cinque Terra), changed flat and called Europcar Saturday afternoon. Had to wait until Monday to return car to closest Europcar location which was La Spieza. Change out (swap) to a different and we were back on our way. Europcar contacted me two days later to swap vehicles (back to original one that we had rented in Venice. Turns out the tire had lost air pressure and no damage to the tire. Overall it was an interesting experience as I'm spoiled with my AAA coverage back home. "

VENICE, IT - Reviewed by DAVID - October 28, 2016

" Overall good and very helpful. We' have used Auto Europe many times. "

" No cruise control, plus we hoped for a diesel. We ran out of windshield wiper fluid. There was only a quarter tank of gas when we pick the car up which makes it difficult when you have to return it with the same amount. We had a Fiat. "

VENICE, IT - Reviewed by ALINA - October 25, 2016

" Great service. Easy pickup, easy drop off, no issues during travel time with the car, car was great! Friendly english speaking staff, available 24/7 via phone and email when needed. Very satisfied. "

VENICE, IT - Reviewed by MITCHELL H - October 23, 2016

" We have been renting cars through you for twenty or thirty years -- which we wouldn't have done if we weren't very satisfied with your service. "

" The Fiat Tipo was just fine, although it couldn't compare with the Porsche 911s I have been driving for 47 years. But the navigation system was impossible to figure out and the instruction booklet was only in Italian. And returning the car at the Milan Linate airport was terrible. There were no signs for rental car return and the distance we had to drag our bags (luckily on wheels) was very far. "

VENICE, IT - Reviewed by ANTONIO - October 22, 2016

" Straightforward system and they responded to all my questions very concisely. "

" Efficient pickup in Venice. Drop off at the airport was tricky to get to as the signage is not so good. It was very foggy. "

VENICE, IT - Reviewed by KEVIN - October 21, 2016

" Very professional and helpful. We rented in Venezia, Italy and returned in Rome, Italy. The car was clean, new, and flawless in dependability. "

" The counter help (I forget his name, he was a musician, long light brown hair) was very helpful and nice to chat with. "

VENICE, IT - Reviewed by RODRIGO - October 15, 2016

VENICE, IT - Reviewed by MARK - October 12, 2016

" Very easy to deal with "

VENICE, IT - Reviewed by FRANCES - October 06, 2016

" Very simple process and concise information from the agent at the desk - she was great "

VENICE, IT - Reviewed by ROBERT - October 05, 2016

VENICE, IT - Reviewed by CARINA - October 01, 2016

VENICE, IT - Reviewed by YVONNE - September 30, 2016

" Very easy to use and always seems to have the best rental package. "

" Care was clean and comfortable, although had some electronic issues mid way thru the rental, but did not affect the drivability. A bit of a workout to get to all of the car rental desks at the Venice airport-perhaps post construction/remodel this will improve "

VENICE, IT - Reviewed by EUGENE - September 28, 2016

" Returning the car at malapens was very hard. Poor signage for Hertz returns. "

" Great, very fast and easy to find "

VENICE, IT - Reviewed by JOSE - September 26, 2016

" Hertz is the best, but the lady at LA Zpezia counter should be more kindness. "

VENICE, IT - Reviewed by MARGARITA - September 24, 2016

" I have booked my Europe rental cars multiple times now, and have not had any difficulties. The information provided is sufficient for me to make an informed decision, and any additional information is communicated to me, to assist with my rental car. I will continue to use this site in the future. "

" I have used Europcar in the past, and have not had any problems. I have received good value for the money, and the car offerings are available for what I need. The staff does provide me enough information at check in and check out. The location of the rental agency, however, is very confusing to get to (this could be an airport problem), and I first had trouble finding the desk to obtain the rental. The process also takes quite a bit of time, but this seems to be the case for all agencies. "

VENICE, IT - Reviewed by MARY LOU - September 22, 2016

" Pick up at Venice airport was terrible...one hour or more....not acceptable, tho not different than other rental agencies.... "

" wait was horrible "

VENICE, IT - Reviewed by JAMES R - September 22, 2016

" Car was a little smaller than I expected but they gave me a larger one in the same class The rental office was hard to find and was up a flight of stairs so it made lugging the cases up the stairs somewhat difficult. I wondered if there was an elevator nearby? In any case specific instructions on location would be useful. "

VENICE, IT - Reviewed by LARRY - September 21, 2016

VENICE, IT - Reviewed by SALLY - September 21, 2016

VENICE, IT - Reviewed by DOUGLAS - September 21, 2016

" Good price. Everything went smoothly "

" Great car. The wait to get the car was a bit long - everything else was great. "

VENICE, IT - Reviewed by CLAUDIA - September 19, 2016

" Everything went well. Only drawback: the one way fee was 't stated on the rental statement and should have been provided beforehand. Overall still a great price for the rental anyway. "

" Friendly and efficient. Car exactly as ordered. "

VENICE, IT - Reviewed by ERIC - September 18, 2016

VENICE, IT - Reviewed by DRAKE - September 17, 2016

" It's very nice to book on the phone with American agents speaking without heavy accents, and be able to ask and get answers to complicated questions. I feel much more confident booking with Auto Europe than Keith European rental companies direct. "

" I arrived late for my car and Venice Eurooecar had given away the van I needed. My fault, but Joshua from Auto Europe stepped up and somehow found me a replacement van where I needed it in Siena. He was super helpful and kept me informed all through the process, even on a Sunday. Bravo!! "

VENICE, IT - Reviewed by DONALD - September 15, 2016

" small trunks "

VENICE, IT - Reviewed by RONALD - September 14, 2016

" Easy pickup and drop off. Nice fiat 500. "

VENICE, IT - Reviewed by SYED KHURRAM - September 13, 2016

" Yes, pretty convenient given that I had the option to choose from multiple car rental agencies and the price on auto Europe was significantly cheaper than if I had rented from the car rental company directly. "

" Hertz was just brilliant. We got a ford c max instead of the jeep renegade, which was an even better car with two kids. Car was ready when we arrived with the requests child seat and booster seat also ready. Car was clean and new (only 17,500 km). Pick up Venice and drop off at FCO in Rome was also very smooth: at the end they called a cab for us so that we could go to our hotel. Overall, very very satisfied customer! "

VENICE, IT - Reviewed by GREG - September 12, 2016

VENICE, IT - Reviewed by ESTHER L. - September 07, 2016

" This was by far the easiest and efficient car rental we've had in Europe. Check-in was incredibly easy and the staff was really nice. Dropping off was also a breeze and swift. We will definitely use them again in the future! "

" We were pleasantly surprised despite having read some negative reviews! "

VENICE, IT - Reviewed by SAEID - September 06, 2016

VENICE, IT - Reviewed by CARA - September 01, 2016

VENICE, IT - Reviewed by ALBERT - August 31, 2016

" I was told that I would receive an email showing how much this car rental was. I did get a receipt when I returned the car. I want to make sure the 500 Euros that they reserved on my credit card was released. I also rented one of your cars in Rome for a week, good experience and a good car. "

VENICE, IT - Reviewed by MICHAEL - August 19, 2016

" Extremely easy to book the vehicle we needed while on our trip. "

" We will definitely be using them on our next trip. A very good value, and a wonderful experience as a whole. "

VENICE, IT - Reviewed by BEATRICE - August 03, 2016

VENICE, IT - Reviewed by THOMAS - August 03, 2016

" nice people! "

VENICE, IT - Reviewed by ANDREW - August 01, 2016

" Went very smoothly. Car was what I reserved. No additional charges have shown up on my credit card. Price was very competitive. Will use again in near future. "

" No problems at all. In and out quickly at counter. Car was what I reserved. Would use again. "

VENICE, IT - Reviewed by STEPHEN - July 29, 2016

" overall experience good; no mechanical issues; car clean. a little noisy (Nissan Micra) "

" pretty long wait time to pick up car even with pre registration. very happy to be driven over to Mestre to get car, though "

VENICE, IT - Reviewed by LINDY - July 28, 2016

" Getting to/ from rental office and car on third floor of garage was tiring. Taking luggage on cart from rental return ( third floor) trough busy elevator, then through garage onto the walking strips was very long and hot with temporary sidewalks, street crossings, consyruction zones, and crowded pavements to get into terminal building was exhausting, tedious and trying. Suggest shuttle bus from car return area to terminal entrance. Will not use Marco Polo rental again until consyructio projects are done. in 2024?? ? Agents' help was mostly very good on site itself. "

VENICE, IT - Reviewed by MAKSIM - July 23, 2016

" Car was fully functional but had a lot of dings, scratches and even missing cover for driver side mirror. "

VENICE, IT - Reviewed by MARCO - July 18, 2016

" Auto Europe is easy to work with, has very good prices and never a glitch it's y default company when renting in Europe "

" Very nice car, clean and in perfect shape. The personnel at the Venice location is extremely efficient and nice, even in high traffic days. Every time I rented with europ car, both in France and in Italy, the experience was really positive. Much much better than Avis and Hertz "

VENICE, IT - Reviewed by GREGORY - July 11, 2016

" Convenient locations and able to pick up and drop off at different locations. "

VENICE, IT - Reviewed by VADIM - July 08, 2016

" car was in great `condition`, clean, we didn't wait for the car, got it pretty quick "

" easy to find office, everything was ready and quick "

VENICE, IT - Reviewed by DANIEL - July 07, 2016

" Easy to deal with. Had to change our rental period, and it was handled with no problem. Very pleased. "

" Got an upgrade without asking. Only problem was that the car didn't come with a full tank of fuel, which we didn't notice until after about 2 hours on the road. We asked for a credit, as we did return with a full tank. Language difficulty made it a bit of a problem, but we were eventually credited with about half of what we spent for the first fill up. Partially our fault for not noticing before we left, but we were more concerned with getting familiar with the vehicle and our route. They were supposed to have given us a full tank, and it never occurred to us to check that it was in fact full. Not a major expense, but a minor annoyance. Lesson for others: check that the tank is full before you leave the rental location. "

VENICE, IT - Reviewed by LAURA - July 07, 2016

" Easy to use and very affordable!! "

" Europcar was a great company! We picked up the rental in Venice and returned it to Genoa Airport and both offices were efficient and ready for us. The car was in great condition -- clean and well maintained... I was highly impressed!! I would definitely recommend this company to anyone needing a car!! "

VENICE, IT - Reviewed by RAUL - July 06, 2016

" Although we got a good car it wasn't the one or similar we had reserved. "

VENICE, IT - Reviewed by JUDITH - July 04, 2016

" Europcar Venice at Piazzale Roma doesn't have enough parking places for returns. It was very difficult to find a place to leave the car when we returned it after closing time on a Saturday. "

VENICE, IT - Reviewed by PAUL - July 01, 2016

" Hassle free "

VENICE, IT - Reviewed by JOHANNES - June 29, 2016

" Handled online. "

" Rental was handled by Hertz; therefore, top-notch. "

VENICE, IT - Reviewed by STEVEN - June 28, 2016

" Very easy rental experience. Thanks! "

VENICE, IT - Reviewed by KELSY - June 28, 2016

VENICE, IT - Reviewed by JULIE - June 27, 2016

" Excellent service. Great car, just what we needed. "

" Nice agent, helped us quickly get on the road. "

VENICE, IT - Reviewed by JOHN - June 26, 2016

" Desk in Venice was excellent, just like last year. New building was a large problem as signs were very few and there was no general information desk in the main terminal. "

VENICE, IT - Reviewed by JOSE ANTONIO - June 26, 2016

VENICE, IT - Reviewed by ZANE - June 25, 2016

" We had a good experience. Very easy to pick up and drop off the car with our prepaid voucher with Auto Europe. "

" The car we had requested was not available however we were given an auto Mercedes 'smart car' instead of a manual car. We were okay with the change. "

VENICE, IT - Reviewed by KYLE - June 24, 2016

VENICE, IT - Reviewed by SERGEI - June 21, 2016

VENICE, IT - Reviewed by BRADLEY - June 21, 2016

VENICE, IT - Reviewed by ARMANDO - June 20, 2016

" The car that you gave me is an extraordinary vehicle. "

VENICE, IT - Reviewed by ROBERT - June 20, 2016

" It was a nightmare trying to return the car to the train station in Rome and minor confusion getting to the location of the office in Venice. We had no idea where to drop the car off and got stuck in 45 minute + traffic around the train station, then spent 25 minutes looking for the rental office inside the train station (which had moved recently), and then another 10 minutes to return the car. Ultimately, the return area was in the Radisson parking lot a few blocks from the station. Although I had a positive experience overall, I would have really appreciated some guidance getting me to the appropriate pick up and drop-off points. "

VENICE, IT - Reviewed by GEORGE - June 16, 2016

VENICE, IT - Reviewed by VALERIE - June 12, 2016

" Quick and easy "

VENICE, IT - Reviewed by ERWIN - June 11, 2016

" Highly satisfied. Got an excellent car, Audi A4, for a very reasonable cost. "

" Same as above "

VENICE, IT - Reviewed by WILLIAM - June 09, 2016

" Agent was helpful in getting me another car after my flight was cancelled and missed my reservation "

" Return counter was in disarray n rude in Venice. The car supposedly had no scratches. Big one on trunk. Then when I turned it in the undercarriage by the license plate had a scratch and I got charged over $200 for it. How am I supposed to check UNDER the car? Ridiculous n she wasn't understandable "

VENICE, IT - Reviewed by PATRICIA - June 07, 2016

" Everything worked perfectly with our Avis rental through Autoeurope. "

" Loved the car!!!! Avis was great! "

VENICE, IT - Reviewed by EDWARD - June 06, 2016

VENICE, IT - Reviewed by STEPHEN - June 06, 2016

" It was a little hard to find the rental agent one desk in Venice handle Hertz,thrifty,dollar and there air port is being remodel. not the car agents fault. be aware that insurance is expensive and Italy required local insurance. the insurance double the cost of the car "

VENICE, IT - Reviewed by CAROLINE - June 05, 2016

" Everyone I dealt with was very helpful. I had to make several changes with my reservation and each time it was accomplished with ease thanks to your personnel. This is the second time I have used Auto Europe and I will definitely use you again and recommend you. Thanks! "

" Pick up and drop off both went smoothly and easily. The car was great and we had no problems on the many kilometers we drove. We were glad to have diesel vs gas. "

VENICE, IT - Reviewed by GILBERT - June 05, 2016

" The car was not serviced prior to delivery. The oil light came on while we were driving in a rural area with few gas stations. The window washer fluid was empty as well. When I called Europcar they said I would be reimbursed for the oil but had no clue as to what type the Audi needed. I had to google the correct oil type as the service station had no idea either. The car manual was not in the car. After putting in a liter of oil it was apparent that the oil level had been down 1.5 liters. While I was reimbursed the car could have had a major breakdown. Also the location of the car rental return in Florence is very difficult to find. There are many one way streets, address that confused the gps, no parking and curt staff. "

VENICE, IT - Reviewed by GUS - May 29, 2016

VENICE, IT - Reviewed by RONALD - May 25, 2016

" Upon returning from our trip we had an issue with our final bill from Europcar. We called Auto Europe and talked to Bonnie in customer service. She was very helpful. She listened to our issues, submitted the proper paper work to Europcar for our refund. Upon receiving confirmation from Europcar for our refund we received an email from Jim Egan in customer service also confirming our refund. We have used Auto Europe several times for renting cars in Europe and have always found them to be very courteous and helpful. It is a pleasure doing business with Auto Europe. "

" Our issue at the airport had to do with snow tires. Although we had rented a car with snow tires the agent talked us out of that vehicle because I believe he didn't have one available. We then upgraded to a car without snow tires which was fine with us. The problem was he didn't know how to take the charge for the snow tires off the invoice and thus when we returned home we had to secure the help of Auto Europe to resolve this issue. I have to say Europcar was quick to refund our fee at this point but it was a bit of a hassle getting it taken care of. "

VENICE, IT - Reviewed by JAMES - May 25, 2016

" No problems "

" Agent spoke perfect English. Made it very easy. Car was fine. No complaints. "

VENICE, IT - Reviewed by SILVIO - May 25, 2016

VENICE, IT - Reviewed by JOHN - May 23, 2016

" I was pleasantly surprised about the Fiat 500L. It was very comfortable and provided excellent fuel mileage during my visit. Customer service was very good. Paperwork was well explained by your representative. "

" Would recommend Europcar for all my friends. "

VENICE, IT - Reviewed by BRICE - May 23, 2016

" Very helpful, great price, and overall good experience. "

" The people in Venice were pleasant and helpful and returning car was a breeze. "

VENICE, IT - Reviewed by GREGORY - May 21, 2016

" On line reservations were easy to follow...and then a follow-up call to confirm with the office in Maine was handled professionally! Thank you once again! "

" The car was ready for us upon our arrival. It was parked in a location that made "exiting" Venice very easy. The car drove extremely well and was very "user friendly" to drive. The individuals in Venice provided us with the necessary information on the vehicle...and the individuals in Malpensa provided us with information on the "after hours" return when we went to the airport one day prior to drop off. The entire experience was the same we have had in the past with AutoEurope/Europcar. Thanks! "

VENICE, IT - Reviewed by TIMOTHY - May 05, 2016

" 👍 "

VENICE, IT - Reviewed by JAMES - May 05, 2016

" Always felt you are a high class & honest organization "

" We received a car that had recent minor body damage, which had been fully documented. You should have some customer coordination re difficulties of car return in Rome, associated with their z system. "

VENICE, IT - Reviewed by GIOVANNI ANTONIO - October 27, 2015

" Good. "

" Long wait to obtain the car. "

VENICE, IT - Reviewed by ANGELO - October 16, 2015

VENICE, IT - Reviewed by RENRICK - October 12, 2015

" It would have been very helpful if the Venice office had included some drop off guidance for Rome. Even telling me garage number would have saved me a lot of time and frustration Thank you Rick "

VENICE, IT - Reviewed by KJELL - September 17, 2015

VENICE, IT - Reviewed by MICHAEL - September 16, 2015

VENICE, IT - Reviewed by IHAB - September 14, 2015

" As always at best expectations :-) Ihab "

VENICE, IT - Reviewed by OZ - September 04, 2015

" easy online reservation. Quick and professional service at the pickup and the drop off. nice and clean car thank you "

" Quick and professional service "

VENICE, IT - Reviewed by RAMADHAN - August 22, 2015

" it was very esy and benefit less measures "

VENICE, IT - Reviewed by RAHUL - August 14, 2015

" Very well managed service. Very professional and efficient "

" Very good. The car was clean and in very good condition. "

VENICE, IT - Reviewed by JAN - August 09, 2015

" Very easy to book online. Good price. "

" No problems while receiving the car. Quick and easy. Also everything ok returning the car in Trieste. "

VENICE, IT - Reviewed by OLE MAGNUS - August 03, 2015

" Made booking a car a breeze. Very quick with helpful replies to our questions. "

" Quick and no hassle. Minor interaction with them though, which I guess is also a plus! "

VENICE, IT - Reviewed by SIMON - August 03, 2015

VENICE, IT - Reviewed by MAURIZIO - July 12, 2015

VENICE, IT - Reviewed by JØRGEN-BO - June 29, 2015

" Easy no problems at all "

" Nice car. Super service. Easy drop off at Malpensa airport "

VENICE, IT - Reviewed by NUNO - June 15, 2015

VENICE, IT - Reviewed by PLINIO - June 02, 2015

VENICE, IT - Reviewed by DANIEL - May 30, 2015

" good rates, everything was as expected. "

VENICE, IT - Reviewed by JOHN PAUL - May 01, 2015

" I booked online and called the hotline to be able to confirm my booking, the agent on the other line was very helpful and I commend him for it. "

" Good quality car and value for money. Cheaper booking through Auto Europe than at the airport counter. Saved more than 50% "

VENICE, IT - Reviewed by KEVIN - March 30, 2015

" booked a great car, clean and quiet, need to receive a refund due to only needing the car two days, the agent I dealt with said it would be pro rated, and the agent when we returned the car agreed their was a note to that effect, what do I need to do to get the refund? Thank you! "

VENICE, IT - Reviewed by COREEN, LAY ENG - November 20, 2014

" Impressed with your customer service. Quick and easy handling of changes to pick-up date as well as helping resolve problems that arose that required change of Vendor from Hertz to Europcar. "

" The ladies at the Europcar counter were very helpful, efficient and professional. "

VENICE, IT - Reviewed by DEBORAH - September 05, 2014

" Easy to arrange and good on-going communication from the company. "

" Very easy to rent the car. Pick up and return easy. "

VENICE, IT - Reviewed by DENNIS - August 27, 2014

" very good service both from the time we rented the car to the time we dropped it off. "

" We were extremely pleased with the servie and the vehicle. We have used Auto Europe many times and have always been pleased with the service. I would highly recommend them "

VENICE, IT - Reviewed by GERALD - July 29, 2014

" Good rates. Helpful. Rental went smoothly. Would've been helpful to get some kind of map and photo of the dropoff location in addition to the address but we found our way ok. "

" Good car and friendly staff. The later was surprising in a country (Italy) where by in large people aren't exactly friendly or customer service focused (many come across as rude). "

VENICE, IT - Reviewed by ERIC - July 27, 2014

" loved the van, very spacious. Pickup was too slow at the counter. "

VENICE, IT - Reviewed by PATRIC - July 15, 2014

VENICE, IT - Reviewed by THOMAS - July 10, 2014

" Very easy, all info was accurate bill was accurate "

" easy pick up and exit thats all you need... "

VENICE, IT - Reviewed by FRANCISKA - July 08, 2014

" Having a car during our travels was excellent and especially required in the Tuscany region. The car was larger than anticipated, I think that we received an upgrade, which was not necessarily handy for parking, etc. however, for driving it was comfortable. The Audi 3 had good pick up and excellent gas consumption. "

VENICE, IT - Reviewed by RAFAEL - July 07, 2014

" The price was very good and the quality of the car too. The only bad thing is that it was a delay to get the car at europcar and they said that was because autoeurope did not inform them "

VENICE, IT - Reviewed by LYNN - June 23, 2014

" I would have preferred a car closer to what I had requested, but know that is not always possible; did end up with a new car which is desirable. Also, it would be helpful if signage at Marco Polo indicated that you don't need to be in the Auto Europe line. Several of us waited in line for 30 minutes for no reason. Yes, I know there is something on the voucher, but it is less than clear. "

" Ended up with a new Fiat which was very good. Check out and check in were easy, and the check out clerk was most helpful with restaurant and visit suggestions. "

VENICE, IT - Reviewed by DANIEL - June 04, 2014

" Car was very new and diesel engine was very cost effective. "

" Good location. "

VENICE, IT - Reviewed by MICHAEL - June 02, 2014

" I always use Auto Europe for car rentals when I travel in Europe. It is easy to set up the rental, and if I need to speak to a representative, they are always very helpful. I also feel I get the best price for a rental by going through Auto Europe "

" Car was exactly what I requested, it was clean, and ready for me when I arrived. Agent was very helpful. "

VENICE, IT - Reviewed by JON - June 02, 2014

" Very confusing at airport ....I thought it was paid in full but hadn't to pay over 100 more euros "

VENICE, IT - Reviewed by JOAN - April 29, 2014

" The car was nice, in good condition. Picked up at the Venice Airport. Man who assisted was very helpful. Dropped the car off at Florence Airport. I had dropped a car off there a two years ago (different rental company). Person who helped check the car in was nice - but could not give me paperwork showing all was OK. I asked for that but he said all was OK but he had nothing to give me. This was of concerned as the other rental car company tried to cheat me after I got home with extra charges. I am sure Auto Europe would not do that, of course. Other than that, woman at the counter in Florence at the car rental place was EXTREMELY snotty and unpleasant when I asked her where to go. No excuse for her miserable attitude. "

" please see above comments "

VENICE, IT - Reviewed by ROBERT - April 23, 2014

" the personnell was great "

VENICE, IT - Reviewed by PETER - April 22, 2014

" in the past I have had some problems, particularly up charging me at the end of the rental. This time, although the attendant tried to charge me for an extra day, because I dropped the car off 45 min late, inside the booth, they were very nice about not charging me, this is the most satisfied I have been with the company Peter Morone "

" comments above were meant to be in this box "

VENICE, IT - Reviewed by TIFFANY - April 11, 2014

" It's very convenient. However, the local fees are somewhat a mystery until I arrive. "

VENICE, IT - Reviewed by CHARLES - April 07, 2014

" car was clean and ready on time. National/Maggoire was quick and efficient both out and on return "

" timely service both out and on return "

VENICE, IT - Reviewed by MATTHEW - October 20, 2013

" Great staff and location. Very quick process to drop off/pick-up the car. No hidden fees or charges. A++ "

" Great staff and location. Very quick process to drop off/pick-up the car. No hidden fees or charges. A++ "

VENICE, IT - Reviewed by LYLE - June 05, 2013

" Great co. To deal with Fair prices and easy check in and out "

" Great car and service "

VENICE, IT - Reviewed by JOHN - May 23, 2013

" Excellent - received cars I've asked for and cars ran well, were clean and in great working order. Locations were great too. "

" No complaints at all. Quality run organization. "