Renting a vehicle in Europe is not the same process as in the states. For this reason, it is imperative that you be informed and ask questions. It's always good practice to use extra caution when borrowing a piece of equipment that doesn't belong to you, whether it's the rental car itself, or an accessory. Make sure that you cover all of your bases before you drive off the lot! Thoroughly check your rental and make sure any scratches, dents and pre-existing damage are noted before you sign the rental agreement. It will be well worth your while to photograph any of these damages, even the slightest ding. It also behooves you to read through the rental agreement so you can confirm the contract matches up with what you have paid for. Luckily, Auto Europe is always there to help you if you have any questions, before, during, or after your rental. The sooner you reach out to us, particularly if it's at the rental counter, the more likely we will be able to assist and rectify any issues.
There are several questions you should ask while at the rental counter. What kind of fuel your vehicle uses, as well as the company's fuel return policy. Rental car supplier's fuel policies can be full-to-full (your rental comes with a full tank and is to be returned with a full tank), or a prepaid option (your rental car comes with a full tank and is returned as empty as possible.) Also be sure to ask if there are any mileage restrictions as the kilometers can add up fast. Confirm the time your vehicle needs to be back at the end of your trip. If you are using an out of hours drop box or need to return to a supplier garage, you will want to know where to leave keys. There are usually no grace periods, so if you're late for your drop-off time, you could be charged for an extra full day at the rental company's local rate (not the rate with Auto Europe). Your Auto Europe travel voucher will also show your car rental's fuel and mileage policy as a secondary resource.
It is common for companies in the US to hold deposits for car rentals and rental companies in Europe are no different. This deposit can be equal to the value of the car, or the amount of the insurance deductibles, depending on the insurance company and the amount of coverage provide. The cost of fuel and value-added taxes may also be taken as collateral. All companies require authorization on a major credit card at the time of pick-up. Unfortunately, debit cards are not usually accepted due to certain limitations they present. Your deposit will be released when you return your vehicle and depending on your bank, can take at least several days to be credited back to your account.
Suppliers are unable to guarantee the make or model for standard rental categories such as compact or family size car rentals, however if you are looking to reserve a specific vehicle, Auto Europe is able to accommodate. By renting a specialty vehicle at a premium price, you are privy to an array of luxury cars and requests for specific models can be made. Auto Europe is here to assist you 24/7 at home and during your trip! Feel free to call us toll-free anytime at 1-888-223-5555.