AUTO EUROPE ROME, ITALY Car Rental Reviews

ROME, IT - Reviewed by MATTHEW - October 03, 2021

" Fantastic "

" Fantastic "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by PASQUALE - September 29, 2021

" I'm very happy with auto Europe, they are very good in service costumer! Thank you "

" Good car, drive very smoothly happy to have it! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by FABIANA - September 25, 2021

" Very pleased with the rental, good service. Thank you! "

" Very pleased with the rental, good service. Thank you! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by VIVIAN - September 25, 2021

" Available and very helpful! "

" Beautiful car, great value. Professional staff that made entire experience easy. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by JESSE - September 21, 2021

" Easy. "

" Excellent car. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by GIOVANNI - September 20, 2021

" Smooth transaction "

" When I picked up the car, it was very dirty. Maybe a car wash before delivery would add to the customer experience "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by STEVEN - September 20, 2021

" I appreciated the follow up on all my questions along the way. Being a first time customer, I appreciated the level of communication and the promptness of the responses. I will use this service again for sure. "

" This was our first experience with a leased car in Europe, and our first Renault. The entire experience was exceptionally easy! Compared to traditional rental car process which can be a long process both to pick up and return, this experience was so easy, just a signature and we were on our way. The staff assisted with pick up at the airport and drop off at our hotel, made the experience very easy for us. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by JAMES - April 13, 2021

" Great "

" Much better experience than renting a car. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by JOSEPH - September 15, 2020

" This was my fourth year renting from Auto Europe. It has provided me with exactly what I needed for my rental needs. All inclusive package that was reasonably priced given the length of my rentals. I think that a loyalty program or some sort of benefit/discount should be given to repeat customers. In the four years of rentals, I think I am close to having bought an entire vehicle. Thank you for the great service. "

" Liked the car but was not happy with the air conditioner vents. The A/C flow to me seemed limited and not sufficient. Otherwise the car was just right for my needs. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ALAR - July 25, 2020

" All fine - thank you! "

" "Mercedes A class or similar" turned out to be Toyota Yaris - it has 4 wheels but that is more or less the similarity. (In)Stability on road is a totally different experience - but of course people survive also riding bicycles. The contract to sign was in Italian - bit uneasy to agree to "kjsifclamdpoaladolcevita". "

Overall Value: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ROME, IT - Reviewed by RAFFAELE - February 26, 2020

" Exellent "

" Exellent "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by VALERIO - February 05, 2020

" Easy to book, full insurance available and affordable. "

" Got the car very quickly "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by LAWRENCE - February 04, 2020

" Excellent "

" Smooth trouble free rental from start to finish! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by JAMES - February 03, 2020

" Second time I used them and both times everything was exactly as expected, will definitely use them again on our next trip. "

" Everything went smoothly, no issues or problems "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by DENNIS - February 01, 2020

" THE CAR AND THE SERVICE WERE ABSOLUTELY TOP RATE. I HIGHLY RECOMMEND AUTO EUROPE AND HAVE DONE SO TO MY FRIENDS AND FAMILY "

" THE CAR WAS PERFECT IN EVERY WAY. THE STAFF A PEUGEOT WERE FRIENDLY, EFFICIENT AND THOROUGH. WE COULDN'T HAVE Asked for more. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by SIDNEY - January 30, 2020

" Easy to accomplish "

" Good experience "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by GIOVANNI - January 29, 2020

" Great experience "

" I have no problem with Hertz, the problem was with signage for the return of the vehicle, The signs are small "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

ROME, IT - Reviewed by TIAGO - December 29, 2019

" It was out first car rental abroad, so we were quite afraid of that, but since we got into Hertz office, everything was fine. We had such a delay on our attending, but nothing that could damage our experience. We picked our car up and traveled to 7 countries and around 4.000 kilomethers and had any problem. When we went to devolution, all the process took less than 5 minutes. We were charged nothing else but the taxes needed as informed on Autoeurope voucher. Definitely recommend. "

" It was out first car rental abroad, so we were quite afraid of that, but since we got into Hertz office, everything was fine. We had such a delay on our attending, but nothing that could damage our experience. We picked our car up and traveled to 7 countries and around 4.000 kilomethers and had any problem. When we went to devolution, all the process took less than 5 minutes. We were charged nothing else but the taxes needed as informed on Autoeurope voucher. Definitely recommend. "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by DAVID - December 11, 2019

" Easy and efficient to work with. "

" Easy pick up; easy drop off. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by JAMES - December 09, 2019

" They were great in getting our rental car time pushed back when having flight delays. Very helpful. "

" We rented an A3 or similar and were told our chosen car was only available in a Jeep Renegade - that is not an equivalent car in our opinion. It was also electric neon blue. That is not a good looking or decently non-descript car. We almost went back to the desk to demand another car but were too tired after a 32 hour flight day. "

Overall Value: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ROME, IT - Reviewed by DAVID - December 09, 2019

" Love working with AE and have referred many friends! "

" I have done this program many times and love it and the whole concept and execution!! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ROBERTO - December 08, 2019

" All excellent "

" Excellent price and excellent customer service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by VIRGINIA - December 05, 2019

" great as always "

" great "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by RONALD - December 02, 2019

" We needed help from Auto Europe back in 2015, when we were involved in a minor auto mishap and, after returning the car, began to find some serious, yet totally unjustified Europcar charges showing up on our credit card (we had purchased FULL insurance coverage just in case). One call to Auto Europe and ALL those charges were erased! I have been a MAJOR Auto Europe promoter since that time, steering many friends and colleagues toward Auto Europe. All have been better than satisfied. "

" Not the friendliest nor polite employees. "

Overall Value: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ROME, IT - Reviewed by ROBERT - November 18, 2019

" I am very please with Auto Europe. "

" I have leased the 3008 BVA GPS for the past 3 years. I am very pleased with its performance. However, I was disappointed that the vehicle this year did not have some of the features as in the past e.g. sun roof & auto high beam dimmer. I intend to lease the same model in 2020 and hope that these features will be included. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by JOHN KENT - November 17, 2019

" Great service; great price. First rate experience. "

" Great service all around. We had a flat tire and Peugeot was very helpful in advising us on the fix; we paid out of pocket and will presumably be reimbursed when we send in the receipt, as instructed. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by LAWRENCE - November 14, 2019

" Good experience "

" Good overall experience "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by DAVID - November 14, 2019

" Your booking was simple and cost effective. You delivered on what you promised. "

" Car we received had a lot of physical damage. Inside was fine. Tires were horrible. We had to constantly fill one with air. We left it in a parking lot for 7 days while we cruised. It was flat when we returned. There was a Hertz office at the port. They gave us an air compressor to re-fill the tire. Then we turned in the vehicle and were given another one for the remainder of the cruise. Very inconvenient to constantly have to put air in a tire and to lose about 3 hours in the exchange process. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

ROME, IT - Reviewed by KENNETH - November 13, 2019

" Was able to quickly and easily compare all my options from all the companies and pick the one that was best for us. Very helpful service "

" they made it extremely easy to sign up for Hertz #1 Gold, online, at the time of the reservation. This made a big difference as there was a huge line at the Hertz desk, which we were able to skip. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by JOHN - November 09, 2019

" Excellent. "

" Totally superb. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by KENNETH - November 03, 2019

" We were very happy with AUTO EUROPE. The check in/return experience was quick and easy. We have already recommended AUTO EUROPE to several friends. We would certainly use them again! "

" Car drove very nicely. We had the diesel model and were very impressed with the fuel economy!Our complaints were/are more ergonomic. For example, placement of parking brake handle makes the little "pocket " in the center console useless when brake is off. Also, when car is in 3rd or 5th gear, the lever hits the cell phone if it is placed in the front of the console. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by RICHARD - October 31, 2019

" First experience. Will use again. "

" Provided upgrade "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ROME, IT - Reviewed by DAVID - October 29, 2019

" Worked with me to change things as we were there! "

" Switched us from a smaller vehicle to a bit larger and it made all the difference in the world. The Peugot Diesel was spectacular. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by HEERA - October 28, 2019

" Thank you for the customer service to make reservation. "

" Too much waiting time for the counter. "

Overall Value: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 6

ROME, IT - Reviewed by LEONID - October 28, 2019

" Good company, will use again. "

" Good service, medium car availability "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by JONATHAN - October 27, 2019

" Booking the vehicles was super easy and we really appreciated how easy it was to choose "no deductible" insurance rates for peace of mind rental agreements. We would definitely use this site again. We may opt for car rental company other than Hertz. "

" Booking the car very easy. At the airport, very sadly the computer system was down at Hertz counter. The staff still tried to be helpful. However, one very important factor was debated, and it's critical to provide such feedback to your company. Our 3 reservations clearly stated "no deductible" insurance waivers on each vehicle. However, the staff all initially said that was ONLY with AutoEurope, but thT it did not mean "no deductible" insurance with Hertz itself. They initially said we would have to buy additional super coverage from Hertz to get that type of coverage. They also said in the event of accident we would have to first pay Hertz for the deductible (with my rental, up to a €230,000 deductible they cited!), and THEN we could try to collect expenses back from AutoEurope the based on insurance we purchased with them. We refused to sign rental agreements accepting those terms, since our rental agreements clearly stated they included "no deductible" insurance, and Hertz itself was using AutoEurope as an authorized booking agency. The only way this disagreement was resolved was when one rental agent called the AutoEurope office to ask if our rental agreement truly did include "no deductible" insurance also from Hertz -- AutoEurope confirmed yes, our rental agreements did already include it. Although the Hertz staff was trying to be helpful, it was not a pleasant experience. It's confusing why they would not clearly understand what is covered by your insurance. Separately, this was the third time i have rented a car with Hertz at Rome airport. Each time the staff was extremely slow with processing customers. It literally took 2-3 hours each time. Also, each time we have noticed customers around us at the other car rental desks, and those agents are processing rental reservations much quicker - within minutes. Please provide Hertz staff some retraining to process reservations in a much more timely way. Also, please ask Hertz and other car rental agencies at Termini station to clearly post the address of the garage where cars are returned. After hours, there is no way to know where to return cars, and it was nearly impossible to find out what to do and where to drop cars off. "

Overall Value: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 9

ROME, IT - Reviewed by TERRY - October 27, 2019

" Always, always a positive experience with you guys. We use your services twice a year for our overseas trips. Thank you! "

" Always, always a positive experience with you guys. We use your services twice a year for our overseas trips. Thank you! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by DAVID - October 26, 2019

" Auto Europe provides a quality rental experience with the long term lease option. thanks! "

" Excellent rental experience. Will use again next year. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by JOSEPH - October 26, 2019

" Easy way to arrange for use of car during our trip. People at AutoEurope very reponsive to my questions and solutions. "

" Easy pickup and dropoff....people very competent and accomadating. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ARTHUR - October 17, 2019

" Very satisfied "

" Great handling, great auto "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ROME, IT - Reviewed by ALEN EDWARD - October 07, 2019

" Again, auto Europe was excellent. Exceeded our expectations. "

" Start to finish, I was treated very well. Chris at Frankfurt drop off very kind and personable. Rome was also great with detailed explanation of car. I will say that the it would be helpful to know that pick up and drop off are near but not at the airport. Also, having a cell number to text would be helpful. Based on this experience, I would consider a Peugeot. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by JEFFERY - October 03, 2019

" It was a surprisingly easy process to rent this vehicle. I was impressed with the staff online who helped me to arrange the rental and subsequently the staff on the ground in Rome when I picked the vehicle up. The rental at all stages was seamless, professional, and quick. "

" I was impressed with the vehicle provided by Peugeot. The vehicle was new when delivered and we had no problems with the vehicle during the rental period. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by AVIO - October 01, 2019

" Great!!! "

" We travel to Europe frequently and this it was the best experience ever. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ANDREW - September 30, 2019

" Very Satisfied "

" The Nav was out of date and gave the wrong directions on most occasions. The counter staff was very accommodating and gave us a refund. I suggest not providing them if they are not current. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by CARLO - September 29, 2019

" All good and accurate . "

" All good , information provided at counter in Rome airport was accurate. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by JOSEPH - September 25, 2019

" Not a problem. Your website provides all that is needed to complete a vehicle request. "

" I would only wish that they would allow a customer to choose a vehicle color if the order is placed in plenty of time to accommodate the request. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by OSMAN - September 10, 2019

" Good overall "

" My booking was for a car in wagon type but they gave me Fiat 500X which was not the type that i booked. It was very hard for me to travel with this car for the reason that I had 4 bagages. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

ROME, IT - Reviewed by MARK - September 02, 2019

" We have used Auto Europe for over ten years. Obviously, we are pleased or we wouldn't keep using them. "

" We always use Europcar in Rome. The staff is helpful and efficient. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by HICHAM - September 02, 2019

" Excellent , Thanks "

" Excellent "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by THOMAS - September 02, 2019

" Overall good "

" Too hard to return st the train station in Roma "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

ROME, IT - Reviewed by ABDULLAH - September 01, 2019

" Very good service on phone and I get waht I asked for "

" Central Station in rome is understaf they need more employees the service for each costemer takes 15 minutes "

Overall Value: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ROME, IT - Reviewed by CLAUDIO - August 31, 2019

" very good "

" no problem "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by JOHN - August 31, 2019

" I will always rent a car when returning to Italy. Driving in Italy - Rome to Molise area and back was easy with the gps from Auto Europe. Receiving the gps via Fed-X worked well, return package and label worked well as there are only drop boxes for Fed-X. I wasn't comfortable just putting the returning package in a dropbox but that is the only choice with Fed-X. "

" Took advantage of a vehicle upgrade. Very nice! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by AMELIO - August 29, 2019

" Great customer service. Very helpful and quick response "

" Great experience overall. Pick up should be faster. Garage gate custodian was very rude when we dropped off. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by PATRICK - August 19, 2019

" Very helpful in finding the best price and full insurance! "

" Smooth process, did not have any issues. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by BRET - July 29, 2019

" From start to finish this was an easy transaction. The online piece was simple - call support was very helpful to fill in a few of the unknown. The Pickup and drop off went as planned and the car was exactly what we needed - we will be using again next year. "

" We rented the 7 passenger Berlingo - the car was exactly what we needed the safety features and handling was perfect. The gas mileage was excellent (Diesel) and the seats comfortable for long trips. the only downside was the Air Conditioning unit was not strong enough for the Italian heat. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by WILLIAM - July 25, 2019

" from online booking to delivery of car it was a great experience and we will certainly recommend you to others. "

" very efficient in getting an delivering the car "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by DAVID - July 14, 2019

" Good. Would use them again. "

" Two issues with the car-no practical cup holders and a gps system that needs serious improvement. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by REGINA - July 12, 2019

" Great service in .chianciano Scalo when there was a problem "

" Good service. Had a problem midway through the month . Took it to Europcar near me in Chianciano Scalo and they couldn't have been nicer. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by RICHARD - July 11, 2019

" Auto Europe was extremely helpful in getting the vehicle replaced. I felt that the Auto Europe personnel were genuinely concerned about our situation and really went to bat for us. We have been very pleased with all our Auto Europe experiences. "

" Auto had been in an accident and had hidden damage that had not been repaired. Auto failed during the rental and had to be replaced. This vehicle should NEVE have been rented in this condition. "

Overall Value: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 1

ROME, IT - Reviewed by ARTHUR - July 11, 2019

" AutoEurope has the best prices. "

" Slow check in at FCO. Sort of like, "lets make a deal" when it comes to insurance. Options and choices not clear. Everything should be clear before you get to the counter to expedite check in. "

Overall Value: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by GERALD - June 19, 2019

" excellent as always "

" The wait time to pick up our car was over an hour!!! More counter staff is needed "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by SCOT - June 19, 2019

" Very helpful when I called with an issue for the reservation. Also had special going when I called and lowered my price :) "

" Car had no windshield wash. Car made weird noises while on highways. Car was not clean and had large dents in it. NOT enough people at desk in Rome for pick up! Waited over 2.5 HOURS! Totally unacceptable. AND we BOTH have a gold rewards number but they said reservation wasn't made with it. ???? Staff at drop off were busy talking to each other about something on one of their phones and ignored customers. "

Overall Value: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 5

ROME, IT - Reviewed by WILLIAM - June 19, 2019

" Love Auto Europe, excellent customer service and prices. "

" Nightmare pick up at Fiumicino, but a very nice lady at the Gold desk rescued me. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by THOMAS - June 18, 2019

" Dealing with Auto Europe was a pleasure. "

" The only problem was the GPS, It was good at getting us from city to city. But getting to exact street addresses was a problem. In Salerno, for example, it directed us to drive down a pedestrian only walking area in the middle of a downtown shopping area, But other than that, we were very pleased with the car and Auto Europe. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by THOMAS - June 18, 2019

" Very good "

" Very satisfied "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ROME, IT - Reviewed by BRENDAN T - June 17, 2019

" Staff was always friendly when you call them and very informative with our questions/clarifications. "

" We really had a great experience dealing with Auto Europe and Hertz in Rome (except for the counter staff when we first walked in, we didn't know that we were in the Gold Member Hertz counter, they were not very accommodating/pleasant in saying we made a mistake to be on their counter) but the regular/commoner Hertz counter they were helpful and accommodating even though they had a long line of customers to deal with. "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by BARRY - June 16, 2019

" Flawless "

" No problems at all "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by LINDA - April 13, 2019

" Very quick service. In and out within 10 minutes. "

" Very pleasant and helpful staff. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ROME, IT - Reviewed by MARY - April 12, 2019

" I like how easy it is to work on your website and the quotes. Thanks. "

" The car was brand new and a great ride. The people that helped us were fantastic. Friendly, helpful and really lovely. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by DAVID - April 10, 2019

" Very pleasant experience "

" Car had numerous dents on the body. The 'oil change required' signal went off regularly the entire week. There was another signal 'malfunction' with the headlight rain wiper that went off consistently also. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 5

ROME, IT - Reviewed by ENRICO - April 07, 2019

" very good "

" very good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ASTRID - April 07, 2019

" Wonderful experience. Great customer service. "

" The entire process went smoothly, our car, an Audi A3 was brand new and performed beautifully. Pick up at one airport and drop off at another was no problem, although it did raise the price significantly. The rental agents were very helpful and friendly on both ends. I will definitely use Europcar in the future. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by BRIAN - April 06, 2019

" No complaints or problems "

" Very quick and easy drop off. Pickup was slow "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by JOHN - April 04, 2019

" Painless. It was a wonderful experience. "

" Everyone in customer service was exceptional. Process was very smooth and easy. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by KATHRYN - April 04, 2019

" very good agents and check in personnel "

" The only thing i could recommend would be an initial introduction to the cars operation "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by VITO - March 19, 2019

" Great "

" Great "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by DENNIS - March 18, 2019

" It was fine. "

" Processing time to complete the paperwork was acceptable, but they told us that the Ford Focus Wagon we had reserved was at the car wash and would be ready in at most 30 minutes. When we arrived at the garage pickup location 15-20 minutes later, we were told it would be no more than 10 minutes. After 10 minutes, the desk agent apologized an offered us an upgrade to a Renault Kadjar. No great, but after our recent experiences with Europcar it was acceptable. "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by DINO - March 12, 2019

" Always a good experience. Keep up the good work. "

" Very prompt and professional "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by WILLIAM - February 17, 2019

" Auto Europe is the BEST!!! This was one of many, many rentals my husband and I have had through AE. All have turned out extremely well. I would like to express a GIANT thank you to Leo (I'm sorry I don't have Leo's surname) for helping us so much with a rental from Rome FCO starting August 10, 2018. Leo, and his supervisor Walter, interceded for us with the counter person at the Rome airport. He was able to secure a complimentary upgrade for us after there was some mix up over the class of vehicle we had reserved. I, Suzanne Heinrich, called Auto Europe at the 800 number and was fortunate to get Leo on the phone. He was a godsend. We will be forever grateful for his help and we will continue to rent our vehicles through Auto Europe because of Leo's extremely kind and competent customer service. Thanks again, Leo. Suzanne and William Heinrich "

" Hertz was fine. They upgraded as promised; the car was great. No complaints with anything. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ROBERT - February 11, 2019

" Easy process "

" Easy process "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by JIMMY - February 11, 2019

" All was fine and convenient "

" Was Hertz counter & car. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by WILLIAM - January 31, 2019

" It was very good. "

" The only thing I didn't like was that I had to rent snow chains. The site said they would be provided if required by law. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by WAEL - January 23, 2019

" Sure recommended "

" Always meet expectations "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MARSHALL - January 16, 2019

" Never a problem. "

" It appears that because I had full insurance I was assigned a damaged car. Many large dents, no access to spare tire or tools, no fluid in windshield washer, no parking plague, no ice scraper, previously used by a smoker. "

Overall Value: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 2

ROME, IT - Reviewed by RAFFAELA - January 10, 2019

" Super efficient agency I been booking with Auto Europe for the past 20 years!!! "

" Great experience I will recommend to everyone. Iam lookin to rent again on the 29 if June for 6 weeks "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MARY - January 01, 2019

" It is always a positive experience. "

" It seems like the pickup process could be more streamlined. "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by JOHN - December 30, 2018

" Very positive. "

" Very positive. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by TAEHO - December 26, 2018

" Convenient "

" Fast and accurate. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by DMITRY - December 22, 2018

" Very good service "

" When assurance covers everything you are always happy:) "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ROME, IT - Reviewed by WILLIAM - December 16, 2018

" We rent from your company twice a year and refer all of our family and friends to you. We are very happy with your service and your vehicles. "

" We rent from your company twice a year and refer all of our family and friends to you. We are very happy with your service and your vehicles. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ROME, IT - Reviewed by JEANETTE - November 29, 2018

" Always a friendly staff. A staff that is very patient in working thru class of choice, insurance details and perhaps most important willing to work with schedule changes. "

" My husband and I have always preferred E/C to other rentals. With few exception the car of our choice is available as oppose one in the class. Always an extremely clean vehicle. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MARIAN - November 29, 2018

" Everyone was extremely helpful. it was confidently reassuring to be able to speak with a live person 24/7 as we had a flat tire, and other needs. will definitely use auto europe every time in the future. "

" overall OK Counter at Rome airport took forever even though I am a Gold member. After a flat tire which was changed by road service I had to drive the car to the Firenze airport to exchange. That was not pleasant. But auto europe helped extensively. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by JACK - November 25, 2018

" would definitely recommend "

" very pleased, they were very efficient "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by CURTIS - November 23, 2018

" Always excellent. We have been a customer of Auto Europe for many years. "

" We had a very good car and our only comment would be the long wait to the counter to start the process. Also, down in the garage to pick up the key was a very long wait. Thank you. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ROBERT - November 18, 2018

" This was our second lease through Auto Europe and from the same location outside the Fiumicino airport. They were quick to pick us up each time, polite and professional. The drop off was quick and easy - took about five minutes. They arranged transportation to the hotel we were going to. We would certainly go back. "

" We leased a new Peugeot from Auto Europe last year for 12 weeks. This year was for six. The car was new and well prepared. The Peugeot is a very nice car. Last year it was a 308 model with Diesel. This year was a 2008 model. Slightly smaller as we went to the same place in Umbria and liked a slightly smaller vehicle. Both cars were very nice. We would lease a Peugeot again. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by CAROL ANN - November 10, 2018

" Always good "

" Always good. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by THOMAS - October 30, 2018

" First time user, but this will not be the last. Really like the ease of booking and the great , non deductible insurance. Quality organization. "

" Stephan at the counter in Rome was excellent- very polite, thorough and patient. He put us in an upgraded vehicle with great GPS. I have been a gold card member for years- he exemplifies the best of Hertz. As to the drop off in Pisa- bad signage for the rental car drop off, but otherwise fine "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ROME, IT - Reviewed by FRANKLIN - October 29, 2018

" Very good "

" Everything was great except the long wait at counter to pickup car. "

Overall Value: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by JEFFERY - October 29, 2018

" Overall experience was good. "

" Agent at drop off was not very friendly, and dismissive. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ROME, IT - Reviewed by ROBERT - October 29, 2018

" Great job, it made everything much easier than trying to arrange myself. "

" Everything went very smoothly. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ERIC - October 28, 2018

" We have used AE for years and always recommend it to friends. Your prices are the best and your 24/7, English-speaking customer service is great. "

" Overall, EuropCar is much more customer friendly than in the past. It is usually over-crowded, though. The counter person kindly gave me a slightly better car in compensation, once I finally reached him, this time. But it was aggravating to have wait for over an hour to be served, despite arriving at the appointed time with a prepaid reservation. The fellow who checked us was the same one who pretended damage to a previous rental vehicle. I felt better protected by the no deductible coverage this time, and it seemed to deter him from becoming similarly inventive. "

Overall Value: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ROME, IT - Reviewed by SJUR - October 28, 2018

" Very satisfied! "

" Polite and fine staff! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by HENRY - October 27, 2018

" Excellant "

" Staff was very accommodating "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by TERRY - October 27, 2018

" Staff is always helpful and efficient and they always try to accommodate our request for a Fiat 500...our favorite vehicle to rent on our visits. Thank you! "

" We rent in Italy approximately every 6 months, and each experience has been fine...thank you! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by LINDA - October 19, 2018

" fantastic "

" great staff in Rome "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by THOMAS - October 18, 2018

" We are very happy with Auto Europe and with the recent Peugeot Open Lease through Auto Europe. We use Auto Europe at least once a year and are very satisfied. "

" We are very happy with our recent Peugeot Open Lease. The pick-up at the airport and drop off at the near airport location were perfect and done with ease. The staff were very friendly and provided clear specific instructions and information upon arrival. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ALFONSO - October 11, 2018

" Very satisfied "

" Very satisfied "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by DAVID - October 08, 2018

" Very good service. We will use again next year. "

" Very good quality vehicle. Was a minor issue with the steering and stability control module. Believe it probably is a software issue. But I learned how to adapt and was not a very big problem. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by VINTZENT - October 06, 2018

" We are a travelling family and we have been on a trip around the world for nine months. Of all the travel and transport companies that we have dealt with, Auto Europe has been one of the gems in our memories. The speed and quality of service has been the stuff of fortune 500 companies. They will be very well recommended from our side. "

" We had our car for more than two months. We covered more than ten thousand kilometres. In this time we had wonderful service from Peugeot, especially in Avignon when we had to replace a window that was smashed. The service we received was excellent and the Peugeot staff were willing to help to the last detail. The brand was very well represented. Thank you. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ALEXANDER - October 01, 2018

" Easy booking, lowest price. "

" Very long line at the counter, and not clear where to line up. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by CYNTHIA - September 30, 2018

" I'm confident that I'll get the best deal with Autoeurope. "

" Everything worked out great. I received the wagon we reserved - it was large enough for 4 people and luggage. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by RICHARD - September 30, 2018

" Great.. Highly recommend. "

" we had a very nice car at a great price. no hassles at al anywhere. We will definitely look closely at eurocar in the future. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by GINO - September 21, 2018

" We have used autoeurope several time per year over the last 30 years and it has always served us very well. "

" As usual, everything went very well. Thank you "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by DAVID - September 21, 2018

" convenient and inexpensive alternative to normal car rentals "

" Efficient and well-appointed car, easy to handle. I can't understand, however, why the Partner is manufactured with sun roofs that have no retractable covers. These are terribly inconvenient in the Italian weather. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by PAOLA - September 21, 2018

" Overall very good "

" Interior of car was not as clean as expected "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

ROME, IT - Reviewed by KENNETH - September 12, 2018

" Very, very cost competitive andyou deal with reputable rental companies "

" It would be beneficial to other customers to mention that although the rental pickup point is on the terminal, it is a short shuttle bus away. The signage isn't very clear and it would have helped if the Europcar assistant had mentioned that we need to catch a bus. Not a major problem, just had us wandering around outside airport arrivals for about 20 mins "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by FEDERICO - September 04, 2018

" I like Auto Europe because so far it has come thru when other Rental Agencies fell short. "

" Great service all around, no surprises. Very good car. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MARIAH - September 03, 2018

" The staff was phenomenal and made picking up and dropping off the car an absolute breeze. "

" The staff was phenomenal and made picking up and dropping off the car an absolute breeze. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by FRANKLIN J - August 23, 2018

" Excellent "

" Very pleased with both the service and the car! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by THOMAS - August 17, 2018

" See above. You run a fine business that makes us want to come back. Oh and BTW The people in the US we spoke to were more than helpful. I don't remember their names but, damn, they were good. "

" Marco in Rome was amazing. He really saved us when we were running late. He went above and beyond. He provided the kind of service that makes you want to come back. Which I am. Next summer. Denny in Munich was very nice and efficient. I loved the car. Put 6,100 kilometers on it and enjoyed every minute. A super great experience. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by SARAH - July 31, 2018

" Easy booking- thanks! "

" Great price, with excellent coverage. The car drove well and was the perfect size for us. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by STEVE - July 27, 2018

" It was a simple and easy process "

" We did Not have any issues with the car it ran perfectly. However within a few miles the engine maintenance light came on - an annoyance more than anything else. "

Overall Value: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by JAMES - July 27, 2018

" Already recommeded "

" Overall very good experience. Drop off at Venice was slightly difficult due to lack of parking and what was expected from staff. A short automated explanation of directions and location details "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ROME, IT - Reviewed by AMY - July 27, 2018

" Autoeurope has consistently found us the best deals on rental cars in Italy. We have been very pleased with the experiences we have had with them. "

" We have rented with Europcar many times (always in Italy). As always, we found the staff to be very professional, the car was clean and in great condition and the process (pick up/drop off) was very efficient. We will definitely rent with them again. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ROBERTO - July 26, 2018

" The whole reservation and process was very smooth, thank you "

" On every of my trips I use to rent mainly on budget because I think I obtain the best options compared to the others. Un fortunately this time renting car in Italy was not the case. I rented an bmw on Ciampino airport during two weeks, the guy at the front desk at the airport was super nice and charming, also super profesional explaining and giving me options. The problem arrives at the delivery of the car when after inspection, the guy approach me pointing to the lowest front right part of the car, saying to me that was a scratch there. Now checking for the situation I understand about all the agreements a client sign before receiving a car. I did the mistake to not double check the car before I received it. but now and after go over the situation for me is important to point out on aspects I strongly disagree. When I received the car I was on a light round inspection supposing all was ok, but never checked the lowest parts of the car, (as I regularly never do) I have to say was anyway very difficult to check the car looking for small scratches because the car was not clean, Looking super dirty on the outside and also super dirty (no trash) in the inside at the point that I mentioned to my wife that we better go to any carwash to perform a deep clean mainly inside. which at the end we didn't do. Checking on that scratch, it seems was not any simple touch to any corners the street; it was a visible strong hit that difficultly can be missed when driving, and we never during our trip even listen the touch of the car to anything. "

Overall Value: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 2
Condition of the Vehicle: 3

ROME, IT - Reviewed by JOSEPH - July 24, 2018

" easy and will use again "

" Easy pick up and drop off. All was well. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by EUGENE - July 18, 2018

" The gentleman at the FCO Peugeot delivery is friendly and engaging. We are happy each year to see he is still there. You couldn't find a better representative to deal with the customer! "

" Wonderful car with superb amenities. The GPS sometimes sent us on non-existent roads, dirt roads, private roads, etc., but overall was very good. Wanted to pack this SUV in my suitcase! "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by AYMAN - July 03, 2018

" Best prices and easy to use "

" Proffesional and speedy service "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ROME, IT - Reviewed by CLIFF - July 03, 2018

" wonderful! "

" the Fiat Tipo (manual) was a great car!! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by WESLEY - July 03, 2018

" Website was easy to use. "

" Great car and no hassles when picking up or dropping off. Very satisfied with the experience. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by SCOTT - June 28, 2018

" Easy to make the reservation. "

" Very good experience overall. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by GINGER - April 27, 2018

" I felt confidant in using Auto Europe that I wouldn't have any problems and I didn't "

" Pick up and drop off was easy and efficient. The Italian counter staff at the train station were awesome. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by YI TING - April 27, 2018

" East to use and efficient in resolving booking enquiry. "

" Pickup and return was straightforward, although pickup staff were not particularly friendly. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by DENNIS - April 26, 2018

" Superb experience from beginning to end. Will highly recommend you to other friends for sure. "

" Everything was beyond perfect. The man who greeted me at the beginning, was the one who checked the car back in and he was superb. Great people skills. Everything was great. Thank you! Car was great, very clean. Everyone was great to deal with. Will be sure to sure you again next time. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by GEORGE - April 26, 2018

" when traveling & need a car rental we always use Auto Europe. They are GREAT!! "

" when traveling & need a car rental we always use Auto Europe. they are great!! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by GINA - April 24, 2018

" Delivered on every promise they promoted. First class service, the exact vehicle I asked for, not one hiccup. "

" Smooth transition, expert customer service. Not one complaint. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by SCOTT - April 24, 2018

" Process was very smooth and we had no issues. It was comforting to take care of all of the details to include insurance in advance of our trip. Thank you! "

" Eurocar was fine. They were professional, efficient and provided a car as ordered. They spared us much of the up-sale generally experienced with rental car companies. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by JEFFREY - April 24, 2018

" Auto Europe was very helpful in planning my driving trip through Italy. They helped me pick the best location for picking up the car in Rome and drop off in Venice. While in Italy we had questions about the drop off. The Auto Europe staff was knowledgable and helpful and the drop off went without a hitch. Will definitely book with them for the remote help while traveling. "

" Friendly conveniently located office in Rome. Very helpful with pick up and giving us directions to get out of city. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by RAY - April 24, 2018

" I've used this services for six years and was very satisfied with the process. "

" The most best experience on the entire trip! I didn't had any worries about this part of my vacation. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MICHAEL - April 24, 2018

" Easy inexpensive experience to be able to get a nice car with full insurance. "

" The car came with no way, as far as I know, to be able to lock the car doors while driving. So when we were surrounded by street people, anyone could walk up and open the doors while we were inside. Please consider this either when purchasing or checking out this model vehicle. They tried to rent me snow chains. This came with my voucher. But how can you rent a car that is not legal to be on the roads without snowchains. U dont rent it without the safety triangles. Thanks for the rental. Nice car. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by JUSTIN - April 23, 2018

" Auto Europe was a very easy company to deal with. It made it very easy to book a rental car and prices were fair. Would absolutely use again. "

" Car was easy to use once I was oriented to all of the controls. Even with adjustments to the seat, at 6'5" I still had difficulty fitting comfortably in the driver's seat. Car had large amount of storage space and had the most recent technology available in the in-dash controls. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by STEPHEN K - April 21, 2018

" You are the best,,, i have used you perhaps 20 times all over the world and have never been disappointed with your product or service,,, Europcar, not so much,, have had issues with both rentals thru them,,, last time on paris cdg rental was charged for gas even though tank brought back full,,, i did receive the funds back on that thru europcar... ska "

" at check in agent asked if I wanted a manual or automatic,, I asked if there was an upcharge for the automatic,, agent said no.. when I received the bill there was an upcharge of around 60 euro,, for the automatic,, also I was billed 22 euro for the vat.. my contract clearly stated that the vat 'WAS INCLUDED' in the rental.. I believe I was overcharged around 80 euro for this rental.. "

Overall Value: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ROME, IT - Reviewed by PASQUALE - April 20, 2018

" Very efficient and professional ! "

" Very efficient and professional ! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by STEVEN - April 19, 2018

" The best!! "

" Hertz Vatican counter person was outstanding. Hertz Civitavecchia attendant was terrible. We arrived at 1050am (10 minutes before closing) and he refused to give us a lift to the ship port as promised. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 10

ROME, IT - Reviewed by GABRIELE - April 18, 2018

" Excellent customer service! "

" Excellent service! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by NICHOLAS - March 31, 2018

" Very helpful and courteous. "

" Drop off was not straightforward, it took some time to complete this operation. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

ROME, IT - Reviewed by MICHELE - February 16, 2018

" Always great prices - much better than US rental car companies "

" Excellent as always - more efficient at counter than other rental car companies in Italy (which can take HOURS to get through the line); only complaint was that the car was not ready so had to wait about 30 minutes which after a long flight was tiring "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by RICHARD - January 28, 2018

" Very good, very easy. Only suggestion is you should make it clear the pick up point is INSIDE the IKEA store...we looked in the surrounding area for 30 minutes! Thank you "

" All great: pick up/drop off very pleasant/professional (especially the woman at the drop off in Florence). Only negative was the car was dirty.... "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ROME, IT - Reviewed by ROBERT G - January 25, 2018

" Great "

" Great. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MOHAMMAD - January 24, 2018

" very good "

" very good "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by EDUARDO - January 23, 2018

" It took no longe than 5 minutes to check in to get car and less than that to return it. Europcar a great auto rental. I have used this agency for past 10 years in trips to Europe and consistently good to great. Only complain is that at peak times, is very slow and takes very long. The new Rome airport pick up car counters are beautiful. More people in reception area. Really I have no major complains. My wife has rented cars from Europcar in Foligno (through Auto Europe) and in that particular office the manager, Manuelle, is outstanding. "

" Fast, efficient, friendly "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MARK - November 25, 2017

" Very Satisfied. "

" Great Car, Great Rate. All in all a top notch experience in Europe! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by VINCENT - November 20, 2017

" Easy online booking. No issues at rental counter. Savings we're about 20% versus booking direct with Hertz. "

" The agent was very friendly and the process quick and easy. No issues with booking through Auto Europe. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by CARL - October 22, 2017

" It was good. "

" Everything worked out well...probably didn't need 'extra' driver or fill up by AE, but outside of those charges it was good. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MICHAEL - August 28, 2017

" Easy booking, great deal compared with booking directly with Hertz "

" Dropoff location around corner from rental office "

ROME, IT - Reviewed by ZIVI - August 25, 2017

" Easy all around. "

" Bit of a wait, but to be expected during high season. Staff was friendly. "

ROME, IT - Reviewed by STEVE - August 25, 2017

" Europcar is always willing to work with the customer to make sure they are totally satisfied. We have used Europcar for several years for long term rentals and they have been excellent in service and delivery. "

ROME, IT - Reviewed by AMY - August 21, 2017

" Transparent & straightforard. "

" Excellent quality car; hassle free pick-up and return. "

ROME, IT - Reviewed by NICHOLAS - August 20, 2017

" I had to wait in a long line at the airport in Rome, but after I got to the front everything was great. They upgraded my car, and I had no problems with the return. "

ROME, IT - Reviewed by EDUARDO - August 14, 2017

" The agents in the office were extremely friendly and efficient. So were the receiving team when the car was dropped back in the airport. Highly recommend this car rental agency. I have used them for over 7 years at least twice a year in Rome and Foligno. "

ROME, IT - Reviewed by BRIAN - August 14, 2017

" Yes but "

ROME, IT - Reviewed by JOHN - August 13, 2017

" great car and good service thanks "

ROME, IT - Reviewed by MODI - August 05, 2017

ROME, IT - Reviewed by JOHN C - August 05, 2017

" You guys are the best. You are the only way to rent a car. Good prices, yes. But even better service when you need it. I have rented many times from you and will continue to do so. "

" Europcar only had one in my purchased category when we got to FCO. It was dented, high mileage, and they refused to upgrade. A few days later I contacted you as we were dissatisfied. Shea Auman arranged everything so that we took the car to florence airport, they knew we were coming, and gave us a new nissan micra. Europcar admitted they had this problem with FCO. Thank you for the great service. "

ROME, IT - Reviewed by FRANCO - August 05, 2017

" The best price on the market "

" Always willing to fulfill the customer needs "

ROME, IT - Reviewed by KERRY - August 03, 2017

ROME, IT - Reviewed by DAVID - August 02, 2017

ROME, IT - Reviewed by HENRY - August 02, 2017

" Auto Europe, in my opinion is the best rental car option available in Italy. I return for at least a month every year and they remain my rental car company of choice. "

" This remains my first choice in rental car companies in Italy; for efficiency, friendly staff, and vehicle selection at competitive rates. "

ROME, IT - Reviewed by AMY - August 02, 2017

" AutoEurope is easy to use. They provide detailed information and comparison prices. Actual rental agreements are accurate to AutoEurope quotes and reservations. I also had a positive experience with AutoEurope telephone customer service. I had to call to make a change to my reservation and they were very helpful. "

" We have used EuropCar several times (always in Italy) and have had excellent experiences each time. The staff is very efficient in getting the vehicle, as well as processing it when returned. The cars are clean, and in great shape. The prices are very reasonable. I highly recommend EuropCar for anyone traveling in Italy. "

ROME, IT - Reviewed by GEORGE - July 31, 2017

" Excellent experience. Fair pricing. 5 month lease was the longest time period available. I need 6 months. I would be happy to lease again from Auto*Europe. "

" Your employees were exceptional. "

ROME, IT - Reviewed by MICHAEL - July 29, 2017

" Phone booking agent was wonderful. "

ROME, IT - Reviewed by VINCENT - July 28, 2017

ROME, IT - Reviewed by WILLIAM - July 28, 2017

" You guys are great as brokers.. I've used you many times. The people in Maine were helpful and courteous accomadating my last minute change of location.. I will continue to use and recommend you. "

" They have an "attitude".. you are interrupting their day.. Sorry no maps,,,,ever . Eager to sell additional insurance (must be a commission). Never give details of separate pickup and return location (nearby garage) eager to return to previous conversation. "

ROME, IT - Reviewed by JOS? LUIS - July 24, 2017

" Todo fue muy agil "

" todo fue muy agil, excelente atención y muy rápido "

ROME, IT - Reviewed by ROBERT - July 24, 2017

" Easy registration "

" Easy registration. Good variety of clean cars. Fast checkout. "

ROME, IT - Reviewed by MARK - July 21, 2017

" Online booking was very easy. "

" We were called very quickly, and the 'paperwork' process went very smoothly. The agents were genuinely friendly and efficient. "

ROME, IT - Reviewed by ROBERT - July 20, 2017

" I've used you before and I really like the service. I am very glad I purchased full coverage- the car I had had very poor back visibility and I bumped into a low fence I couldn't see. But Europcar was great about it. One complaint- the Garmin GPS I ordered was useless- couldn't find half the addresses I needed in Sicily. I wound up using Google Maps on my phone and will do that next time as well. "

" They were great. My only complaint is that the car they gave us was really too big for Sicily and had two big flaws- bad backwards visibility and huge turning radius- not good for narrow mountain switchbacks! But Europcar was very soothing when I returned a slightly dented car! "

ROME, IT - Reviewed by PAVEL - July 19, 2017

" Great offer of insurance and cars for the best price "

" About 30 minutes waiting at the pickup. Everybody very nice and helpful. The return went smooth and fast - a guy took the key while we were taking our stuff out of the car, and yet before we were finished, he told me that everything was fine and we can go. "

ROME, IT - Reviewed by THOMAS - July 14, 2017

" We were having a terrible time finding a car to rent and then we called Eurocar and reached Bernie....he was WONDERFUL! He took care of our needs and made us feel so much better. our confirm # was 5028351 if you need to check. This gentleman deserves cudo's and we would definitely use this company again because of his fantastic customer service! "

" We were very pleased with the customer service, ease of picking up the car and return of the car. The only suggestion we have is that when we picked the car up we would have appreciated someone showing us different features of the car - like how to start it, open the trunk, etc. The mechanics are different in the USA than some of the European cars and we had to go back to the desk a couple of times to get someone to show us how different features work. You would make the tourists a lot happier if someone would go over the mechanics of the car! "

ROME, IT - Reviewed by SALVATORE - July 14, 2017

" The easiest, most cost effective way to rent a car in Europe is with Auto Europe. "

" The Europcar Agent was most helpful. He recommended a larger car because he saw the amount of people and luggage we had and he was spot on. We never would've fit our luggage in the car we had originally reserved. And, the cost of the upgrade was minimal. He even got us an automatic without an additional charge. "

ROME, IT - Reviewed by RONALD - July 09, 2017

" very helpful in setting up rental and answering questions "

ROME, IT - Reviewed by JOHN J - July 06, 2017

" Great experience! The car was clean and exactly what I wanted. It had a few scratches.....heck, this is Italy! I definitely would recommend Auro Europe/Europcar to everyone and will use them again with 100% rating. Thanks folks! "

" See my feedback about Auto Europe. 100% great rating! "

ROME, IT - Reviewed by MICHAEL - July 03, 2017

" Wish all my auto rentals were as satisfying...great cars, efficient service, no hassles. The way auto rentals should be! "

" Very smooth. Would have helped to have basic operating instructions in English. "

ROME, IT - Reviewed by LARRY - July 03, 2017

" Great experience, tried to find a mini van (5 passengers) on the individual sites, nothing available, found a van on Auto Europe, car was with EuropCar so easy find site at airport. Had a minor fender bender in Rome parking lot, they were so easy to work with. "

" EuropCar was great, they did have initial negative comments about using Auto Europe rather than their site directly. Did up sell insurance for road side assistance, but pretty common with all rental cars. We did have a minor fender bender in Rome, but EuropCar worked with Europe Car insurance that we purchased to work it out painlessly. "

ROME, IT - Reviewed by PAUL - June 23, 2017

" From beginning to end the people of auto Europe where very helpful the are the example is customer service. "

" Excellent customer service "

ROME, IT - Reviewed by SATYA - June 21, 2017

" The company was so helpful! When I arrived to pick up my car there was no wait at all and the car was in great condition! In addition, I rented a child seat and it was very clean! Lastly, when I dropped my car off it was very quick and the staff helped call me a taxi. They were wonderful from start to finish! I will definitely use them again. Thank you! "

ROME, IT - Reviewed by VITO - June 21, 2017

" Easy "

" Excellent service and price "

ROME, IT - Reviewed by GRACE - June 20, 2017

" Booking was seamless and straightforward "

" Personnel were kind and welcoming. I would have liked for the people who gave us the car to also explain the drop box process for returning the car out of hours, but we were directed to call the airport in Lamezia Terme. All in all it was a good experience though "

ROME, IT - Reviewed by FRANK - June 19, 2017

" Excellent service and auto "

ROME, IT - Reviewed by SARA - June 13, 2017

" This is the second time I have used Auto Europe, and I have found your company to be better than other choices! Everything is handled smoothly and easily, staff at rental agencies are friendly and accommodating, and prices are competitive. "

" Absolutely smooth sailing here--wonderful staff and quick, efficient service. "

ROME, IT - Reviewed by GERARD - June 13, 2017

" very quick and easy "

ROME, IT - Reviewed by CLAIRE - June 13, 2017

" Very professional "

ROME, IT - Reviewed by DON - June 08, 2017

" Second time using AutoEurope and am very happy. I will always come back to you for car rentals in Europe. Everything was great; your customer service agents are always friendly and helpful. Only problem I ran into is when I wanted to call from Tuscany to let you know I was changing the drop-off date and location and neither of the two toll-free international numbers on page four of the agreement pdf worked. Tried from my cell phone; our Italian villa director tried from her land line every which way and couldn't figure out why they didn't work either (she thought one was missing a digit). Finally, she used the U.S. code with your domestic toll-free number and we got through. "

" Europcar had the right car, efficient and friendly, and helpful in every way. "

ROME, IT - Reviewed by WILLIAM - June 08, 2017

" The website was thorough and easy to navigate. It provided the information that I needed. "

" The Hertz Representatives both at the front desk at the car park were very helpful and courteous The Peugeot 3008 SUV was a very good car and we enjoyed driving it. "

ROME, IT - Reviewed by JENNIFER - June 08, 2017

" I requested an automatic car since I can't really drive manual very well. I was worried, since I had heard horror stories of automatics not being there when promised, etc. I called AE 10 prior to our trip and they reassured me I had been confirmed for an automatic & if there was a problem to call them. No worries, all was as stated in my contract. Not one surprise. We had no issues at any stage of the process. Would definitely use them again! "

" Hertz provided the car we expected. They didn't try to sell us anything extra. The man at the pick up location went over the car thoroughly. The woman at the drop off was so pleasant. I was so afraid of this process (having never rented a car in Italy before) but it couldn't have been easier and I will choose Hertz when I go again. "

ROME, IT - Reviewed by WILLIAM - June 06, 2017

" easy to use online and book a car and add features as needed. will use again for sure. "

" Flight arrived early so had to wait 30 minutes before my car was ready. by the time I went to pick it up and get the keys, car was given away but then I was given a free upgrade to a nicer car. return was very smooth. Friendly staff. "

ROME, IT - Reviewed by JEFFREY - June 06, 2017

" Dealing with Auto Europe was a good experience. Booking was easy. "

" Returning the car was easy. "

ROME, IT - Reviewed by RONALD - June 03, 2017

" 2nd time used. Very good "

" Everything went smoothly "

ROME, IT - Reviewed by DICRAN - June 01, 2017

" Very good car. Everything worked as expected. "

" Very well organized. Good car. "

ROME, IT - Reviewed by MIHAEL - May 30, 2017

" Nice company , fare price "

" Fast, reliable cervice "

ROME, IT - Reviewed by WILLIAM - May 29, 2017

" Easy access to rental opportunities. Nice staff and professional persons in the agency. "

" Although I would rent again, I would suggest a few things to make the renter feel better. 1st. I would advise the company to ask the renter to look at the car to make sure all was good before driving off and then giving them the paper. Our car had a terrible scratch and I guess it was noted on the paper, but it was not told to us. "

ROME, IT - Reviewed by CORNELIUS R. - May 19, 2017

" Efficient and responsive. "

" Hertz upgraded me for free since I am Hertz Gold. The car was very nice and as always Hertz was as well. "

ROME, IT - Reviewed by JAMES - May 18, 2017

" Transaction was easy. Auto Europe provided a range of rental agencies and car sizes, with easy to read selections available. Instructions for how to get the rental in Rome were straightforward, and no problem with the transaction once we got there. "

" The car was great - we rented a Mondez Renault wagon, manual shift diesel. I think the price was good - we got a discount via Auto Europe, perhaps 10 to 20 percent. My only negative was the long line in Rome - we were nearly an hour waiting our turn to fill out paperwork. Once that was done, picking up the car and exiting was easy. Returning was good, too, except the return office did not open until 7am. Thus we wound up doing the "leave the keys - leave the contract" thing, without a final receipt. "

ROME, IT - Reviewed by JOSEPH - May 18, 2017

" The price was right and got a great car. For us driving around the country rather than touring on busses and trains turned out to be a great choice. "

" Loved our VW Polo! Everyone at Hertz was very helpful. For us renting a car is the only way to see Italy and Croatia. "

ROME, IT - Reviewed by LEEDS - May 14, 2017

" Excellent, efficient , great car, nice staff. "

" Couldn't be better! "

ROME, IT - Reviewed by CRAIG - May 09, 2017

" I was pleased that we were given the specific mini van that we reserved. This is often not the case. "

" We found returning the car to be somewhat unpleasant. The staff was rude and abrupt. "

ROME, IT - Reviewed by THOMAS - May 08, 2017

" All went well. Good car. Trouble free. "

" The guy didn't speak English and didn't know how to abbreviate North Carolina we found out after several minutes,, which slowed us down a bit, but he was a good guy and diligent. "

ROME, IT - Reviewed by RICHARD - May 06, 2017

" Auto Europe has been easy to deal with. My first reservation went very smoothly. I have changed the dates on my second reservation three times now and they never complain. The wait time on the phone is quite short to speak to a real person. "

" I was somewhat surprised when I arrived at Hertz in Rome and was given a jeep. Of course, this jeep was quite small, made in Italy, and front wheel drive. It was a diesel and got excellent mileage. It also kept up well with other cars on the autostrada. Small is important if you are driving in Rome or the city streets of Florence. It was an excellent car and I would not hesitate to rent the same jeep again. "

ROME, IT - Reviewed by JOHN - May 04, 2017

" Staff is very efficient and helpful. Have always been pleased. "

" Staff was pleasant and efficient "

ROME, IT - Reviewed by HARRY - May 02, 2017

" No problems, as agreed. "

" No problem - very easy. "

ROME, IT - Reviewed by JOHN - May 02, 2017

" You do a great job "

ROME, IT - Reviewed by REBECCA - April 30, 2017

" Warren was great in US helping me decide my options. I didn't get his name but the agent in Rome was exceptional. Having been a 30+ year veteran in the service industry, its always a pleasure to find this. I question my bill, slightly however. It was agreed once the agent suggested an upgrade, it would be 12 euros/day additionally. By my figures, the total extra should be approx. US $160 plus the original quote of US $323.30 for a total of approx. US $483.00. My card was charged US $555.80. Please explain and thank you! Rebecca "

" Excellent agent "

ROME, IT - Reviewed by KEVIN - April 29, 2017

" Easy and no surprises! "

" Excellent agent Tony in Rome. Helped us find the right vehicle for our needs. We had to change twice at the airport. He was patient and friendly with us. Excellent customer service! "

ROME, IT - Reviewed by GEORGE - April 26, 2017

" I had a problem when I returned the car in Venice. Office was supposed to be open from 14:30 until 18:00. Luckily I showed up at 14:15 just as the workers were leaving for the day ( not to return at all). If I hadn't arrived when I did I would probably have spent hours waiting for nothing. "

ROME, IT - Reviewed by TIMOTHY - April 26, 2017

ROME, IT - Reviewed by PAUL - April 26, 2017

" Easy to book. No issues. "

" Could have used information about using the toll booths in Italy. They were not easy to use as I don't speak Italian and was new to them. Car was great. Puegot 308. "

ROME, IT - Reviewed by ALEXANDER - April 25, 2017

ROME, IT - Reviewed by SCOTT - April 22, 2017

" Easy to make reservations. Very helpful at the counter. "

ROME, IT - Reviewed by ANDREA - April 22, 2017

ROME, IT - Reviewed by CLAUDIO - April 19, 2017

ROME, IT - Reviewed by MICHAEL - April 18, 2017

" Nice car, nice staff, smooth procedure "

ROME, IT - Reviewed by WILLIAM - April 17, 2017

ROME, IT - Reviewed by EDUARDO - April 13, 2017

ROME, IT - Reviewed by JAMES - April 08, 2017

" As always with a new online vendor unfamiliar to me, I was hesitant to use Auto Europe. Happily, the experience was very good and all details were as advertised. I'll definitely use the service again if/when I travel to Europe and will recommend it to others. "

" "Remote arrangements," especially with a service one's never used before, are always somewhat stressful: will the reservation be honored, will the price be accurate, will the car be as advertised, etc. All those questions were answered "yes." In addition, the advice from the EUROPCAR agent to upgrade to a larger car was accurate; it turned out to be a much better choice than the A3 size I thought would suffice. Both pick-up and drop-off were smooth, and the location was convenient to our departure hotel. "

ROME, IT - Reviewed by ALEXEY - April 07, 2017

ROME, IT - Reviewed by STEVE - April 03, 2017

ROME, IT - Reviewed by RODNEY - April 02, 2017

" Check in check out went as expected "

" Check in check out went well as expected. "

ROME, IT - Reviewed by CHIEN - March 27, 2017

" friendly and helpful staff. easy to use online for people from US. "

" Friendly and helpful. "

ROME, IT - Reviewed by MAOR - March 23, 2017

" Great service. Got alot of help by mail. Including reservation modifications and information. "

ROME, IT - Reviewed by WILLIAM - March 20, 2017

" . "

" We were quite satisfied with Dollar rental. They upgraded our vehicle at no extra charge and included free snow chains which are mandatory till April in Italy. "

ROME, IT - Reviewed by CARLOS - March 20, 2017

ROME, IT - Reviewed by JEFFERY - March 11, 2017

" Agents were very friendly and helpful. The transaction was very smooth. Thanks! "

" Hertz customer service was excellent. Very satisfied. "

ROME, IT - Reviewed by PATRIK - March 08, 2017

" Helpful and professional staff. "

" Polite and friendly staff. Car was great! "

ROME, IT - Reviewed by LORENZO - February 12, 2017

" Friendly staff. Competent and professional. "

ROME, IT - Reviewed by LUIS - February 05, 2017

" Brand new car, can't complain!!! "

ROME, IT - Reviewed by HUGO A - January 16, 2017

ROME, IT - Reviewed by GIUSEPPE - January 13, 2017

" Great experience! "

ROME, IT - Reviewed by MAXIM - January 07, 2017

ROME, IT - Reviewed by MICHELE - January 04, 2017

ROME, IT - Reviewed by MARK - January 03, 2017

" One call for a great price and good rental situation. "

" People at the counter were not well informed about various auto insurance options. They were quite helpful on all other parts of the rental. Great car, good experience. "

ROME, IT - Reviewed by PAOLA - January 03, 2017

" Europcar is definitely my favorite carrier however I was quite disappointed that there was no one in the offices when I returned the car on January 1st at 8am. I was concerned the whole day on what fees where going to be applied on my final bill. "

ROME, IT - Reviewed by MARK - January 02, 2017

" Great, clear e-mail communication and documentation. Easy to rent from! "

" A wonderful experience with my first ever European car rental. Matteo provides exceptional service at check in and provided us with an upgraded vehicle. The vehicle was clean, comfortable, efficient and reliable. The staff upon return were equally efficient and friendly. Would highly recommend to other travelers in the future! "

ROME, IT - Reviewed by JAY - December 30, 2016

" Booking the car was simple and easy. The rates are quite reasonable. "

" This rental went very well. The car worked perfectly for our journey. "

ROME, IT - Reviewed by RUSS - December 16, 2016

" Gas was too expensive. "

ROME, IT - Reviewed by PHILIP - December 10, 2016

ROME, IT - Reviewed by MARIO - December 09, 2016

ROME, IT - Reviewed by ALBERT - December 05, 2016