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ROME CAR RENTAL REVIEWS
Car Rental Reviews - Rome, Italy
Welcome to our page dedicated to customer reviews and the experiences our clients have with both Auto Europe and their chosen car rental supplier. We know reviews are a great way for our clients to learn more about our business and long-standing relationships with the most reliable suppliers who rent vehicles to travelers planning a trip to Rome.
Auto Europe works with multiple rental car suppliers offering a variety of pick-up and drop-off locations across the city of Rome. Trusted suppliers including Avis, Budget, Dollar, Hertz, and Europcar have been working with Auto Europe for over 60 years. Our relationship with these suppliers allow us to provide rental rates lower than you'll find on the supplier sites. Start comparing rates today!
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Save up to 30% on your rental car in Rome when you book with Auto Europe today! You can use the booking engine at the top of this page to compare supplier rental rates in seconds using our booking engine to find the ideal rate and vehicle for your time in Paris. With our price match guarantee there is no reason to wait, if you see a better rate with one of our suppliers before pick-up we'll beat that price!
AUTO EUROPE ROME, ITALY Car Rental Reviews
Average Rating for Auto Europe Rome:
ROME, IT - Reviewed by HENDEL - March 21, 2022
" Good. "
" Good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by THOMAS - February 08, 2022
" Overall good experience, highly recommend "
" Very smooth process as always "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SALLY - January 17, 2022
" Top notch! "
" We were well pleased with our leased Peugeot, and will use this process next time we visit Europe.. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by BENNET - January 11, 2022
" Auto Europe made the whole process easy. We are very pleased with the results and will be doing this again when we return to Italy. "
" The staff in Rome airport where very helpful and friendly. We enjoyed the car which was comfortable and easy to drive. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARY - January 03, 2022
" Super customer service. Nice to speak to usa staff while abroad "
" Avis folks were good, friendly and helpful "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DARRELL - December 09, 2021
" My experience with Auto Europe for my 46 day rental was excellent; even with a price match and change in dates, everything went perfectly smooth. "
" I was satisfied with Auto Europe, but not so satisfied with Hertz Rome Airport. See below. My 20 November 2021 Comments to Hertz on my Hertz Car Rental Experience in Rome Italy follow. ----- As a Hertz Gold member, my rental car was supposed to have been ready for immediate pickup without me having to do any check in. Car was not ready. A Hertz employee directed me to go to a Hertz office in a totally different location of airport to do check in paperwork. When I showed her a message from Hertz that explicitly stated I was already checked in through my Hertz Gold Membership, she reluctantly agreed to do check in paperwork herself. --- The "only" car available was a Lancia Y that should really be classified as a Mini instead of Economy. --- I have had much better experiences picking up Hertz rental cars in Germany, Spain, and France; and receiving true Economy sized cars. --- Return went smooth, other than fact that my Google GPS directed me to the wrong location for Hertz Rental Car Return. The 23 September 2021 Hertz message I received when I attempted to do on online check in read as follows. ----- "Currently, you have Gold, President's Circle or Platinum status. As a Hertz Gold Plus Rewards Member at one of these levels, you are not required to check in online, as you are already checked in through your Gold Plus Rewards Membership." My wife and I have used Auto Europe and/or Hertz many times before; and this is the first time since I became a Gold member years ago, that my Hertz rental car was not ready and waiting for me. The above 6 out of 10 rating applies to the Hertz Rome Airport location only. "
Overall Value: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ROBERT - December 05, 2021
" From beginning to end a great experience Z "
" Great experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DEBORAH - December 04, 2021
" Easy and efficient "
" Nice people at counter and drop off "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MATTHEW - October 03, 2021
" Fantastic "
" Fantastic "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PASQUALE - September 29, 2021
" I'm very happy with auto Europe, they are very good in service costumer! Thank you "
" Good car, drive very smoothly happy to have it! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by FABIANA - September 25, 2021
" Very pleased with the rental, good service. Thank you! "
" Very pleased with the rental, good service. Thank you! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by VIVIAN - September 25, 2021
" Available and very helpful! "
" Beautiful car, great value. Professional staff that made entire experience easy. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JESSE - September 21, 2021
" Easy. "
" Excellent car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GIOVANNI - September 20, 2021
" Smooth transaction "
" When I picked up the car, it was very dirty. Maybe a car wash before delivery would add to the customer experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by STEVEN - September 20, 2021
" I appreciated the follow up on all my questions along the way. Being a first time customer, I appreciated the level of communication and the promptness of the responses. I will use this service again for sure. "
" This was our first experience with a leased car in Europe, and our first Renault. The entire experience was exceptionally easy! Compared to traditional rental car process which can be a long process both to pick up and return, this experience was so easy, just a signature and we were on our way. The staff assisted with pick up at the airport and drop off at our hotel, made the experience very easy for us. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JAMES - April 13, 2021
" Great "
" Much better experience than renting a car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JOSEPH - September 15, 2020
" This was my fourth year renting from Auto Europe. It has provided me with exactly what I needed for my rental needs. All inclusive package that was reasonably priced given the length of my rentals. I think that a loyalty program or some sort of benefit/discount should be given to repeat customers. In the four years of rentals, I think I am close to having bought an entire vehicle. Thank you for the great service. "
" Liked the car but was not happy with the air conditioner vents. The A/C flow to me seemed limited and not sufficient. Otherwise the car was just right for my needs. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ALAR - July 25, 2020
" All fine - thank you! "
" "Mercedes A class or similar" turned out to be Toyota Yaris - it has 4 wheels but that is more or less the similarity. (In)Stability on road is a totally different experience - but of course people survive also riding bicycles. The contract to sign was in Italian - bit uneasy to agree to "kjsifclamdpoaladolcevita". "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ROME, IT - Reviewed by RAFFAELE - February 26, 2020
" Exellent "
" Exellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by VALERIO - February 05, 2020
" Easy to book, full insurance available and affordable. "
" Got the car very quickly "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by LAWRENCE - February 04, 2020
" Excellent "
" Smooth trouble free rental from start to finish! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JAMES - February 03, 2020
" Second time I used them and both times everything was exactly as expected, will definitely use them again on our next trip. "
" Everything went smoothly, no issues or problems "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DENNIS - February 01, 2020
" THE CAR AND THE SERVICE WERE ABSOLUTELY TOP RATE. I HIGHLY RECOMMEND AUTO EUROPE AND HAVE DONE SO TO MY FRIENDS AND FAMILY "
" THE CAR WAS PERFECT IN EVERY WAY. THE STAFF A PEUGEOT WERE FRIENDLY, EFFICIENT AND THOROUGH. WE COULDN'T HAVE Asked for more. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SIDNEY - January 30, 2020
" Easy to accomplish "
" Good experience "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GIOVANNI - January 29, 2020
" Great experience "
" I have no problem with Hertz, the problem was with signage for the return of the vehicle, The signs are small "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ROME, IT - Reviewed by TIAGO - December 29, 2019
" It was out first car rental abroad, so we were quite afraid of that, but since we got into Hertz office, everything was fine. We had such a delay on our attending, but nothing that could damage our experience. We picked our car up and traveled to 7 countries and around 4.000 kilomethers and had any problem. When we went to devolution, all the process took less than 5 minutes. We were charged nothing else but the taxes needed as informed on Autoeurope voucher. Definitely recommend. "
" It was out first car rental abroad, so we were quite afraid of that, but since we got into Hertz office, everything was fine. We had such a delay on our attending, but nothing that could damage our experience. We picked our car up and traveled to 7 countries and around 4.000 kilomethers and had any problem. When we went to devolution, all the process took less than 5 minutes. We were charged nothing else but the taxes needed as informed on Autoeurope voucher. Definitely recommend. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DAVID - December 11, 2019
" Easy and efficient to work with. "
" Easy pick up; easy drop off. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JAMES - December 09, 2019
" They were great in getting our rental car time pushed back when having flight delays. Very helpful. "
" We rented an A3 or similar and were told our chosen car was only available in a Jeep Renegade - that is not an equivalent car in our opinion. It was also electric neon blue. That is not a good looking or decently non-descript car. We almost went back to the desk to demand another car but were too tired after a 32 hour flight day. "
Overall Value: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by DAVID - December 09, 2019
" Love working with AE and have referred many friends! "
" I have done this program many times and love it and the whole concept and execution!! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ROBERTO - December 08, 2019
" All excellent "
" Excellent price and excellent customer service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by VIRGINIA - December 05, 2019
" great as always "
" great "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RONALD - December 02, 2019
" We needed help from Auto Europe back in 2015, when we were involved in a minor auto mishap and, after returning the car, began to find some serious, yet totally unjustified Europcar charges showing up on our credit card (we had purchased FULL insurance coverage just in case). One call to Auto Europe and ALL those charges were erased! I have been a MAJOR Auto Europe promoter since that time, steering many friends and colleagues toward Auto Europe. All have been better than satisfied. "
" Not the friendliest nor polite employees. "
Overall Value: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by ROBERT - November 18, 2019
" I am very please with Auto Europe. "
" I have leased the 3008 BVA GPS for the past 3 years. I am very pleased with its performance. However, I was disappointed that the vehicle this year did not have some of the features as in the past e.g. sun roof & auto high beam dimmer. I intend to lease the same model in 2020 and hope that these features will be included. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JOHN KENT - November 17, 2019
" Great service; great price. First rate experience. "
" Great service all around. We had a flat tire and Peugeot was very helpful in advising us on the fix; we paid out of pocket and will presumably be reimbursed when we send in the receipt, as instructed. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by LAWRENCE - November 14, 2019
" Good experience "
" Good overall experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DAVID - November 14, 2019
" Your booking was simple and cost effective. You delivered on what you promised. "
" Car we received had a lot of physical damage. Inside was fine. Tires were horrible. We had to constantly fill one with air. We left it in a parking lot for 7 days while we cruised. It was flat when we returned. There was a Hertz office at the port. They gave us an air compressor to re-fill the tire. Then we turned in the vehicle and were given another one for the remainder of the cruise. Very inconvenient to constantly have to put air in a tire and to lose about 3 hours in the exchange process. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ROME, IT - Reviewed by KENNETH - November 13, 2019
" Was able to quickly and easily compare all my options from all the companies and pick the one that was best for us. Very helpful service "
" they made it extremely easy to sign up for Hertz #1 Gold, online, at the time of the reservation. This made a big difference as there was a huge line at the Hertz desk, which we were able to skip. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JOHN - November 09, 2019
" Excellent. "
" Totally superb. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by KENNETH - November 03, 2019
" We were very happy with AUTO EUROPE. The check in/return experience was quick and easy. We have already recommended AUTO EUROPE to several friends. We would certainly use them again! "
" Car drove very nicely. We had the diesel model and were very impressed with the fuel economy!Our complaints were/are more ergonomic. For example, placement of parking brake handle makes the little "pocket " in the center console useless when brake is off. Also, when car is in 3rd or 5th gear, the lever hits the cell phone if it is placed in the front of the console. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RICHARD - October 31, 2019
" First experience. Will use again. "
" Provided upgrade "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ROME, IT - Reviewed by DAVID - October 29, 2019
" Worked with me to change things as we were there! "
" Switched us from a smaller vehicle to a bit larger and it made all the difference in the world. The Peugot Diesel was spectacular. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by HEERA - October 28, 2019
" Thank you for the customer service to make reservation. "
" Too much waiting time for the counter. "
Overall Value: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ROME, IT - Reviewed by LEONID - October 28, 2019
" Good company, will use again. "
" Good service, medium car availability "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JONATHAN - October 27, 2019
" Booking the vehicles was super easy and we really appreciated how easy it was to choose "no deductible" insurance rates for peace of mind rental agreements. We would definitely use this site again. We may opt for car rental company other than Hertz. "
" Booking the car very easy. At the airport, very sadly the computer system was down at Hertz counter. The staff still tried to be helpful. However, one very important factor was debated, and it's critical to provide such feedback to your company. Our 3 reservations clearly stated "no deductible" insurance waivers on each vehicle. However, the staff all initially said that was ONLY with AutoEurope, but thT it did not mean "no deductible" insurance with Hertz itself. They initially said we would have to buy additional super coverage from Hertz to get that type of coverage. They also said in the event of accident we would have to first pay Hertz for the deductible (with my rental, up to a €230,000 deductible they cited!), and THEN we could try to collect expenses back from AutoEurope the based on insurance we purchased with them. We refused to sign rental agreements accepting those terms, since our rental agreements clearly stated they included "no deductible" insurance, and Hertz itself was using AutoEurope as an authorized booking agency. The only way this disagreement was resolved was when one rental agent called the AutoEurope office to ask if our rental agreement truly did include "no deductible" insurance also from Hertz -- AutoEurope confirmed yes, our rental agreements did already include it. Although the Hertz staff was trying to be helpful, it was not a pleasant experience. It's confusing why they would not clearly understand what is covered by your insurance. Separately, this was the third time i have rented a car with Hertz at Rome airport. Each time the staff was extremely slow with processing customers. It literally took 2-3 hours each time. Also, each time we have noticed customers around us at the other car rental desks, and those agents are processing rental reservations much quicker - within minutes. Please provide Hertz staff some retraining to process reservations in a much more timely way. Also, please ask Hertz and other car rental agencies at Termini station to clearly post the address of the garage where cars are returned. After hours, there is no way to know where to return cars, and it was nearly impossible to find out what to do and where to drop cars off. "
Overall Value: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 9
ROME, IT - Reviewed by TERRY - October 27, 2019
" Always, always a positive experience with you guys. We use your services twice a year for our overseas trips. Thank you! "
" Always, always a positive experience with you guys. We use your services twice a year for our overseas trips. Thank you! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DAVID - October 26, 2019
" Auto Europe provides a quality rental experience with the long term lease option. thanks! "
" Excellent rental experience. Will use again next year. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JOSEPH - October 26, 2019
" Easy way to arrange for use of car during our trip. People at AutoEurope very reponsive to my questions and solutions. "
" Easy pickup and dropoff....people very competent and accomadating. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ARTHUR - October 17, 2019
" Very satisfied "
" Great handling, great auto "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ROME, IT - Reviewed by ALEN EDWARD - October 07, 2019
" Again, auto Europe was excellent. Exceeded our expectations. "
" Start to finish, I was treated very well. Chris at Frankfurt drop off very kind and personable. Rome was also great with detailed explanation of car. I will say that the it would be helpful to know that pick up and drop off are near but not at the airport. Also, having a cell number to text would be helpful. Based on this experience, I would consider a Peugeot. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JEFFERY - October 03, 2019
" It was a surprisingly easy process to rent this vehicle. I was impressed with the staff online who helped me to arrange the rental and subsequently the staff on the ground in Rome when I picked the vehicle up. The rental at all stages was seamless, professional, and quick. "
" I was impressed with the vehicle provided by Peugeot. The vehicle was new when delivered and we had no problems with the vehicle during the rental period. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by AVIO - October 01, 2019
" Great!!! "
" We travel to Europe frequently and this it was the best experience ever. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANDREW - September 30, 2019
" Very Satisfied "
" The Nav was out of date and gave the wrong directions on most occasions. The counter staff was very accommodating and gave us a refund. I suggest not providing them if they are not current. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CARLO - September 29, 2019
" All good and accurate . "
" All good , information provided at counter in Rome airport was accurate. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by JOSEPH - September 25, 2019
" Not a problem. Your website provides all that is needed to complete a vehicle request. "
" I would only wish that they would allow a customer to choose a vehicle color if the order is placed in plenty of time to accommodate the request. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by OSMAN - September 10, 2019
" Good overall "
" My booking was for a car in wagon type but they gave me Fiat 500X which was not the type that i booked. It was very hard for me to travel with this car for the reason that I had 4 bagages. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ROME, IT - Reviewed by MARK - September 02, 2019
" We have used Auto Europe for over ten years. Obviously, we are pleased or we wouldn't keep using them. "
" We always use Europcar in Rome. The staff is helpful and efficient. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by HICHAM - September 02, 2019
" Excellent , Thanks "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by THOMAS - September 02, 2019
" Overall good "
" Too hard to return st the train station in Roma "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
ROME, IT - Reviewed by ABDULLAH - September 01, 2019
" Very good service on phone and I get waht I asked for "
" Central Station in rome is understaf they need more employees the service for each costemer takes 15 minutes "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by CLAUDIO - August 31, 2019
" very good "
" no problem "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JOHN - August 31, 2019
" I will always rent a car when returning to Italy. Driving in Italy - Rome to Molise area and back was easy with the gps from Auto Europe. Receiving the gps via Fed-X worked well, return package and label worked well as there are only drop boxes for Fed-X. I wasn't comfortable just putting the returning package in a dropbox but that is the only choice with Fed-X. "
" Took advantage of a vehicle upgrade. Very nice! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by AMELIO - August 29, 2019
" Great customer service. Very helpful and quick response "
" Great experience overall. Pick up should be faster. Garage gate custodian was very rude when we dropped off. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by PATRICK - August 19, 2019
" Very helpful in finding the best price and full insurance! "
" Smooth process, did not have any issues. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by BRET - July 29, 2019
" From start to finish this was an easy transaction. The online piece was simple - call support was very helpful to fill in a few of the unknown. The Pickup and drop off went as planned and the car was exactly what we needed - we will be using again next year. "
" We rented the 7 passenger Berlingo - the car was exactly what we needed the safety features and handling was perfect. The gas mileage was excellent (Diesel) and the seats comfortable for long trips. the only downside was the Air Conditioning unit was not strong enough for the Italian heat. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by WILLIAM - July 25, 2019
" from online booking to delivery of car it was a great experience and we will certainly recommend you to others. "
" very efficient in getting an delivering the car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DAVID - July 14, 2019
" Good. Would use them again. "
" Two issues with the car-no practical cup holders and a gps system that needs serious improvement. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by REGINA - July 12, 2019
" Great service in .chianciano Scalo when there was a problem "
" Good service. Had a problem midway through the month . Took it to Europcar near me in Chianciano Scalo and they couldn't have been nicer. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RICHARD - July 11, 2019
" Auto Europe was extremely helpful in getting the vehicle replaced. I felt that the Auto Europe personnel were genuinely concerned about our situation and really went to bat for us. We have been very pleased with all our Auto Europe experiences. "
" Auto had been in an accident and had hidden damage that had not been repaired. Auto failed during the rental and had to be replaced. This vehicle should NEVE have been rented in this condition. "
Overall Value: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 1
ROME, IT - Reviewed by ARTHUR - July 11, 2019
" AutoEurope has the best prices. "
" Slow check in at FCO. Sort of like, "lets make a deal" when it comes to insurance. Options and choices not clear. Everything should be clear before you get to the counter to expedite check in. "
Overall Value: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GERALD - June 19, 2019
" excellent as always "
" The wait time to pick up our car was over an hour!!! More counter staff is needed "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SCOT - June 19, 2019
" Very helpful when I called with an issue for the reservation. Also had special going when I called and lowered my price :) "
" Car had no windshield wash. Car made weird noises while on highways. Car was not clean and had large dents in it. NOT enough people at desk in Rome for pick up! Waited over 2.5 HOURS! Totally unacceptable. AND we BOTH have a gold rewards number but they said reservation wasn't made with it. ???? Staff at drop off were busy talking to each other about something on one of their phones and ignored customers. "
Overall Value: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ROME, IT - Reviewed by WILLIAM - June 19, 2019
" Love Auto Europe, excellent customer service and prices. "
" Nightmare pick up at Fiumicino, but a very nice lady at the Gold desk rescued me. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by THOMAS - June 18, 2019
" Dealing with Auto Europe was a pleasure. "
" The only problem was the GPS, It was good at getting us from city to city. But getting to exact street addresses was a problem. In Salerno, for example, it directed us to drive down a pedestrian only walking area in the middle of a downtown shopping area, But other than that, we were very pleased with the car and Auto Europe. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by THOMAS - June 18, 2019
" Very good "
" Very satisfied "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ROME, IT - Reviewed by BRENDAN T - June 17, 2019
" Staff was always friendly when you call them and very informative with our questions/clarifications. "
" We really had a great experience dealing with Auto Europe and Hertz in Rome (except for the counter staff when we first walked in, we didn't know that we were in the Gold Member Hertz counter, they were not very accommodating/pleasant in saying we made a mistake to be on their counter) but the regular/commoner Hertz counter they were helpful and accommodating even though they had a long line of customers to deal with. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by BARRY - June 16, 2019
" Flawless "
" No problems at all "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by LINDA - April 13, 2019
" Very quick service. In and out within 10 minutes. "
" Very pleasant and helpful staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARY - April 12, 2019
" I like how easy it is to work on your website and the quotes. Thanks. "
" The car was brand new and a great ride. The people that helped us were fantastic. Friendly, helpful and really lovely. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DAVID - April 10, 2019
" Very pleasant experience "
" Car had numerous dents on the body. The 'oil change required' signal went off regularly the entire week. There was another signal 'malfunction' with the headlight rain wiper that went off consistently also. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ROME, IT - Reviewed by ENRICO - April 07, 2019
" very good "
" very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ASTRID - April 07, 2019
" Wonderful experience. Great customer service. "
" The entire process went smoothly, our car, an Audi A3 was brand new and performed beautifully. Pick up at one airport and drop off at another was no problem, although it did raise the price significantly. The rental agents were very helpful and friendly on both ends. I will definitely use Europcar in the future. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by BRIAN - April 06, 2019
" No complaints or problems "
" Very quick and easy drop off. Pickup was slow "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by JOHN - April 04, 2019
" Painless. It was a wonderful experience. "
" Everyone in customer service was exceptional. Process was very smooth and easy. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by KATHRYN - April 04, 2019
" very good agents and check in personnel "
" The only thing i could recommend would be an initial introduction to the cars operation "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by VITO - March 19, 2019
" Great "
" Great "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DENNIS - March 18, 2019
" It was fine. "
" Processing time to complete the paperwork was acceptable, but they told us that the Ford Focus Wagon we had reserved was at the car wash and would be ready in at most 30 minutes. When we arrived at the garage pickup location 15-20 minutes later, we were told it would be no more than 10 minutes. After 10 minutes, the desk agent apologized an offered us an upgrade to a Renault Kadjar. No great, but after our recent experiences with Europcar it was acceptable. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DINO - March 12, 2019
" Always a good experience. Keep up the good work. "
" Very prompt and professional "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by WILLIAM - February 17, 2019
" Auto Europe is the BEST!!! This was one of many, many rentals my husband and I have had through AE. All have turned out extremely well. I would like to express a GIANT thank you to Leo (I'm sorry I don't have Leo's surname) for helping us so much with a rental from Rome FCO starting August 10, 2018. Leo, and his supervisor Walter, interceded for us with the counter person at the Rome airport. He was able to secure a complimentary upgrade for us after there was some mix up over the class of vehicle we had reserved. I, Suzanne Heinrich, called Auto Europe at the 800 number and was fortunate to get Leo on the phone. He was a godsend. We will be forever grateful for his help and we will continue to rent our vehicles through Auto Europe because of Leo's extremely kind and competent customer service. Thanks again, Leo. Suzanne and William Heinrich "
" Hertz was fine. They upgraded as promised; the car was great. No complaints with anything. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ROBERT - February 11, 2019
" Easy process "
" Easy process "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JIMMY - February 11, 2019
" All was fine and convenient "
" Was Hertz counter & car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by WILLIAM - January 31, 2019
" It was very good. "
" The only thing I didn't like was that I had to rent snow chains. The site said they would be provided if required by law. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by WAEL - January 23, 2019
" Sure recommended "
" Always meet expectations "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARSHALL - January 16, 2019
" Never a problem. "
" It appears that because I had full insurance I was assigned a damaged car. Many large dents, no access to spare tire or tools, no fluid in windshield washer, no parking plague, no ice scraper, previously used by a smoker. "
Overall Value: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
ROME, IT - Reviewed by RAFFAELA - January 10, 2019
" Super efficient agency I been booking with Auto Europe for the past 20 years!!! "
" Great experience I will recommend to everyone. Iam lookin to rent again on the 29 if June for 6 weeks "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARY - January 01, 2019
" It is always a positive experience. "
" It seems like the pickup process could be more streamlined. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JOHN - December 30, 2018
" Very positive. "
" Very positive. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by TAEHO - December 26, 2018
" Convenient "
" Fast and accurate. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DMITRY - December 22, 2018
" Very good service "
" When assurance covers everything you are always happy:) "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by WILLIAM - December 16, 2018
" We rent from your company twice a year and refer all of our family and friends to you. We are very happy with your service and your vehicles. "
" We rent from your company twice a year and refer all of our family and friends to you. We are very happy with your service and your vehicles. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ROME, IT - Reviewed by JEANETTE - November 29, 2018
" Always a friendly staff. A staff that is very patient in working thru class of choice, insurance details and perhaps most important willing to work with schedule changes. "
" My husband and I have always preferred E/C to other rentals. With few exception the car of our choice is available as oppose one in the class. Always an extremely clean vehicle. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARIAN - November 29, 2018
" Everyone was extremely helpful. it was confidently reassuring to be able to speak with a live person 24/7 as we had a flat tire, and other needs. will definitely use auto europe every time in the future. "
" overall OK Counter at Rome airport took forever even though I am a Gold member. After a flat tire which was changed by road service I had to drive the car to the Firenze airport to exchange. That was not pleasant. But auto europe helped extensively. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JACK - November 25, 2018
" would definitely recommend "
" very pleased, they were very efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CURTIS - November 23, 2018
" Always excellent. We have been a customer of Auto Europe for many years. "
" We had a very good car and our only comment would be the long wait to the counter to start the process. Also, down in the garage to pick up the key was a very long wait. Thank you. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ROBERT - November 18, 2018
" This was our second lease through Auto Europe and from the same location outside the Fiumicino airport. They were quick to pick us up each time, polite and professional. The drop off was quick and easy - took about five minutes. They arranged transportation to the hotel we were going to. We would certainly go back. "
" We leased a new Peugeot from Auto Europe last year for 12 weeks. This year was for six. The car was new and well prepared. The Peugeot is a very nice car. Last year it was a 308 model with Diesel. This year was a 2008 model. Slightly smaller as we went to the same place in Umbria and liked a slightly smaller vehicle. Both cars were very nice. We would lease a Peugeot again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CAROL ANN - November 10, 2018
" Always good "
" Always good. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by THOMAS - October 30, 2018
" First time user, but this will not be the last. Really like the ease of booking and the great , non deductible insurance. Quality organization. "
" Stephan at the counter in Rome was excellent- very polite, thorough and patient. He put us in an upgraded vehicle with great GPS. I have been a gold card member for years- he exemplifies the best of Hertz. As to the drop off in Pisa- bad signage for the rental car drop off, but otherwise fine "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ROME, IT - Reviewed by FRANKLIN - October 29, 2018
" Very good "
" Everything was great except the long wait at counter to pickup car. "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by JEFFERY - October 29, 2018
" Overall experience was good. "
" Agent at drop off was not very friendly, and dismissive. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ROME, IT - Reviewed by ROBERT - October 29, 2018
" Great job, it made everything much easier than trying to arrange myself. "
" Everything went very smoothly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ERIC - October 28, 2018
" We have used AE for years and always recommend it to friends. Your prices are the best and your 24/7, English-speaking customer service is great. "
" Overall, EuropCar is much more customer friendly than in the past. It is usually over-crowded, though. The counter person kindly gave me a slightly better car in compensation, once I finally reached him, this time. But it was aggravating to have wait for over an hour to be served, despite arriving at the appointed time with a prepaid reservation. The fellow who checked us was the same one who pretended damage to a previous rental vehicle. I felt better protected by the no deductible coverage this time, and it seemed to deter him from becoming similarly inventive. "
Overall Value: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ROME, IT - Reviewed by SJUR - October 28, 2018
" Very satisfied! "
" Polite and fine staff! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by HENRY - October 27, 2018
" Excellant "
" Staff was very accommodating "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by TERRY - October 27, 2018
" Staff is always helpful and efficient and they always try to accommodate our request for a Fiat 500...our favorite vehicle to rent on our visits. Thank you! "
" We rent in Italy approximately every 6 months, and each experience has been fine...thank you! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by LINDA - October 19, 2018
" fantastic "
" great staff in Rome "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by THOMAS - October 18, 2018
" We are very happy with Auto Europe and with the recent Peugeot Open Lease through Auto Europe. We use Auto Europe at least once a year and are very satisfied. "
" We are very happy with our recent Peugeot Open Lease. The pick-up at the airport and drop off at the near airport location were perfect and done with ease. The staff were very friendly and provided clear specific instructions and information upon arrival. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ALFONSO - October 11, 2018
" Very satisfied "
" Very satisfied "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DAVID - October 08, 2018
" Very good service. We will use again next year. "
" Very good quality vehicle. Was a minor issue with the steering and stability control module. Believe it probably is a software issue. But I learned how to adapt and was not a very big problem. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by VINTZENT - October 06, 2018
" We are a travelling family and we have been on a trip around the world for nine months. Of all the travel and transport companies that we have dealt with, Auto Europe has been one of the gems in our memories. The speed and quality of service has been the stuff of fortune 500 companies. They will be very well recommended from our side. "
" We had our car for more than two months. We covered more than ten thousand kilometres. In this time we had wonderful service from Peugeot, especially in Avignon when we had to replace a window that was smashed. The service we received was excellent and the Peugeot staff were willing to help to the last detail. The brand was very well represented. Thank you. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ALEXANDER - October 01, 2018
" Easy booking, lowest price. "
" Very long line at the counter, and not clear where to line up. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CYNTHIA - September 30, 2018
" I'm confident that I'll get the best deal with Autoeurope. "
" Everything worked out great. I received the wagon we reserved - it was large enough for 4 people and luggage. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RICHARD - September 30, 2018
" Great.. Highly recommend. "
" we had a very nice car at a great price. no hassles at al anywhere. We will definitely look closely at eurocar in the future. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GINO - September 21, 2018
" We have used autoeurope several time per year over the last 30 years and it has always served us very well. "
" As usual, everything went very well. Thank you "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DAVID - September 21, 2018
" convenient and inexpensive alternative to normal car rentals "
" Efficient and well-appointed car, easy to handle. I can't understand, however, why the Partner is manufactured with sun roofs that have no retractable covers. These are terribly inconvenient in the Italian weather. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PAOLA - September 21, 2018
" Overall very good "
" Interior of car was not as clean as expected "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ROME, IT - Reviewed by KENNETH - September 12, 2018
" Very, very cost competitive andyou deal with reputable rental companies "
" It would be beneficial to other customers to mention that although the rental pickup point is on the terminal, it is a short shuttle bus away. The signage isn't very clear and it would have helped if the Europcar assistant had mentioned that we need to catch a bus. Not a major problem, just had us wandering around outside airport arrivals for about 20 mins "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by FEDERICO - September 04, 2018
" I like Auto Europe because so far it has come thru when other Rental Agencies fell short. "
" Great service all around, no surprises. Very good car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARIAH - September 03, 2018
" The staff was phenomenal and made picking up and dropping off the car an absolute breeze. "
" The staff was phenomenal and made picking up and dropping off the car an absolute breeze. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by FRANKLIN J - August 23, 2018
" Excellent "
" Very pleased with both the service and the car! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by THOMAS - August 17, 2018
" See above. You run a fine business that makes us want to come back. Oh and BTW The people in the US we spoke to were more than helpful. I don't remember their names but, damn, they were good. "
" Marco in Rome was amazing. He really saved us when we were running late. He went above and beyond. He provided the kind of service that makes you want to come back. Which I am. Next summer. Denny in Munich was very nice and efficient. I loved the car. Put 6,100 kilometers on it and enjoyed every minute. A super great experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SARAH - July 31, 2018
" Easy booking- thanks! "
" Great price, with excellent coverage. The car drove well and was the perfect size for us. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by STEVE - July 27, 2018
" It was a simple and easy process "
" We did Not have any issues with the car it ran perfectly. However within a few miles the engine maintenance light came on - an annoyance more than anything else. "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JAMES - July 27, 2018
" Already recommeded "
" Overall very good experience. Drop off at Venice was slightly difficult due to lack of parking and what was expected from staff. A short automated explanation of directions and location details "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ROME, IT - Reviewed by AMY - July 27, 2018
" Autoeurope has consistently found us the best deals on rental cars in Italy. We have been very pleased with the experiences we have had with them. "
" We have rented with Europcar many times (always in Italy). As always, we found the staff to be very professional, the car was clean and in great condition and the process (pick up/drop off) was very efficient. We will definitely rent with them again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ROBERTO - July 26, 2018
" The whole reservation and process was very smooth, thank you "
" On every of my trips I use to rent mainly on budget because I think I obtain the best options compared to the others. Un fortunately this time renting car in Italy was not the case. I rented an bmw on Ciampino airport during two weeks, the guy at the front desk at the airport was super nice and charming, also super profesional explaining and giving me options. The problem arrives at the delivery of the car when after inspection, the guy approach me pointing to the lowest front right part of the car, saying to me that was a scratch there. Now checking for the situation I understand about all the agreements a client sign before receiving a car. I did the mistake to not double check the car before I received it. but now and after go over the situation for me is important to point out on aspects I strongly disagree. When I received the car I was on a light round inspection supposing all was ok, but never checked the lowest parts of the car, (as I regularly never do) I have to say was anyway very difficult to check the car looking for small scratches because the car was not clean, Looking super dirty on the outside and also super dirty (no trash) in the inside at the point that I mentioned to my wife that we better go to any carwash to perform a deep clean mainly inside. which at the end we didn't do. Checking on that scratch, it seems was not any simple touch to any corners the street; it was a visible strong hit that difficultly can be missed when driving, and we never during our trip even listen the touch of the car to anything. "
Overall Value: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 2 Condition of the Vehicle: 3
ROME, IT - Reviewed by JOSEPH - July 24, 2018
" easy and will use again "
" Easy pick up and drop off. All was well. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by EUGENE - July 18, 2018
" The gentleman at the FCO Peugeot delivery is friendly and engaging. We are happy each year to see he is still there. You couldn't find a better representative to deal with the customer! "
" Wonderful car with superb amenities. The GPS sometimes sent us on non-existent roads, dirt roads, private roads, etc., but overall was very good. Wanted to pack this SUV in my suitcase! "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by AYMAN - July 03, 2018
" Best prices and easy to use "
" Proffesional and speedy service "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by CLIFF - July 03, 2018
" wonderful! "
" the Fiat Tipo (manual) was a great car!! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by WESLEY - July 03, 2018
" Website was easy to use. "
" Great car and no hassles when picking up or dropping off. Very satisfied with the experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SCOTT - June 28, 2018
" Easy to make the reservation. "
" Very good experience overall. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GINGER - April 27, 2018
" I felt confidant in using Auto Europe that I wouldn't have any problems and I didn't "
" Pick up and drop off was easy and efficient. The Italian counter staff at the train station were awesome. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by YI TING - April 27, 2018
" East to use and efficient in resolving booking enquiry. "
" Pickup and return was straightforward, although pickup staff were not particularly friendly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DENNIS - April 26, 2018
" Superb experience from beginning to end. Will highly recommend you to other friends for sure. "
" Everything was beyond perfect. The man who greeted me at the beginning, was the one who checked the car back in and he was superb. Great people skills. Everything was great. Thank you! Car was great, very clean. Everyone was great to deal with. Will be sure to sure you again next time. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GEORGE - April 26, 2018
" when traveling & need a car rental we always use Auto Europe. They are GREAT!! "
" when traveling & need a car rental we always use Auto Europe. they are great!! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GINA - April 24, 2018
" Delivered on every promise they promoted. First class service, the exact vehicle I asked for, not one hiccup. "
" Smooth transition, expert customer service. Not one complaint. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SCOTT - April 24, 2018
" Process was very smooth and we had no issues. It was comforting to take care of all of the details to include insurance in advance of our trip. Thank you! "
" Eurocar was fine. They were professional, efficient and provided a car as ordered. They spared us much of the up-sale generally experienced with rental car companies. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JEFFREY - April 24, 2018
" Auto Europe was very helpful in planning my driving trip through Italy. They helped me pick the best location for picking up the car in Rome and drop off in Venice. While in Italy we had questions about the drop off. The Auto Europe staff was knowledgable and helpful and the drop off went without a hitch. Will definitely book with them for the remote help while traveling. "
" Friendly conveniently located office in Rome. Very helpful with pick up and giving us directions to get out of city. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RAY - April 24, 2018
" I've used this services for six years and was very satisfied with the process. "
" The most best experience on the entire trip! I didn't had any worries about this part of my vacation. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MICHAEL - April 24, 2018
" Easy inexpensive experience to be able to get a nice car with full insurance. "
" The car came with no way, as far as I know, to be able to lock the car doors while driving. So when we were surrounded by street people, anyone could walk up and open the doors while we were inside. Please consider this either when purchasing or checking out this model vehicle. They tried to rent me snow chains. This came with my voucher. But how can you rent a car that is not legal to be on the roads without snowchains. U dont rent it without the safety triangles. Thanks for the rental. Nice car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JUSTIN - April 23, 2018
" Auto Europe was a very easy company to deal with. It made it very easy to book a rental car and prices were fair. Would absolutely use again. "
" Car was easy to use once I was oriented to all of the controls. Even with adjustments to the seat, at 6'5" I still had difficulty fitting comfortably in the driver's seat. Car had large amount of storage space and had the most recent technology available in the in-dash controls. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by STEPHEN K - April 21, 2018
" You are the best,,, i have used you perhaps 20 times all over the world and have never been disappointed with your product or service,,, Europcar, not so much,, have had issues with both rentals thru them,,, last time on paris cdg rental was charged for gas even though tank brought back full,,, i did receive the funds back on that thru europcar... ska "
" at check in agent asked if I wanted a manual or automatic,, I asked if there was an upcharge for the automatic,, agent said no.. when I received the bill there was an upcharge of around 60 euro,, for the automatic,, also I was billed 22 euro for the vat.. my contract clearly stated that the vat 'WAS INCLUDED' in the rental.. I believe I was overcharged around 80 euro for this rental.. "
Overall Value: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ROME, IT - Reviewed by PASQUALE - April 20, 2018
" Very efficient and professional ! "
" Very efficient and professional ! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by STEVEN - April 19, 2018
" The best!! "
" Hertz Vatican counter person was outstanding. Hertz Civitavecchia attendant was terrible. We arrived at 1050am (10 minutes before closing) and he refused to give us a lift to the ship port as promised. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
ROME, IT - Reviewed by GABRIELE - April 18, 2018
" Excellent customer service! "
" Excellent service! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by NICHOLAS - March 31, 2018
" Very helpful and courteous. "
" Drop off was not straightforward, it took some time to complete this operation. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ROME, IT - Reviewed by MICHELE - February 16, 2018
" Always great prices - much better than US rental car companies "
" Excellent as always - more efficient at counter than other rental car companies in Italy (which can take HOURS to get through the line); only complaint was that the car was not ready so had to wait about 30 minutes which after a long flight was tiring "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RICHARD - January 28, 2018
" Very good, very easy. Only suggestion is you should make it clear the pick up point is INSIDE the IKEA store...we looked in the surrounding area for 30 minutes! Thank you "
" All great: pick up/drop off very pleasant/professional (especially the woman at the drop off in Florence). Only negative was the car was dirty.... "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by ROBERT G - January 25, 2018
" Great "
" Great. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MOHAMMAD - January 24, 2018
" very good "
" very good "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by EDUARDO - January 23, 2018
" It took no longe than 5 minutes to check in to get car and less than that to return it. Europcar a great auto rental. I have used this agency for past 10 years in trips to Europe and consistently good to great. Only complain is that at peak times, is very slow and takes very long. The new Rome airport pick up car counters are beautiful. More people in reception area. Really I have no major complains. My wife has rented cars from Europcar in Foligno (through Auto Europe) and in that particular office the manager, Manuelle, is outstanding. "
" Fast, efficient, friendly "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARK - November 25, 2017
" Very Satisfied. "
" Great Car, Great Rate. All in all a top notch experience in Europe! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by VINCENT - November 20, 2017
" Easy online booking. No issues at rental counter. Savings we're about 20% versus booking direct with Hertz. "
" The agent was very friendly and the process quick and easy. No issues with booking through Auto Europe. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CARL - October 22, 2017
" It was good. "
" Everything worked out well...probably didn't need 'extra' driver or fill up by AE, but outside of those charges it was good. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MICHAEL - August 28, 2017
" Easy booking, great deal compared with booking directly with Hertz "
" Dropoff location around corner from rental office "
ROME, IT - Reviewed by ZIVI - August 25, 2017
" Easy all around. "
" Bit of a wait, but to be expected during high season. Staff was friendly. "
ROME, IT - Reviewed by STEVE - August 25, 2017
" Europcar is always willing to work with the customer to make sure they are totally satisfied. We have used Europcar for several years for long term rentals and they have been excellent in service and delivery. "
ROME, IT - Reviewed by AMY - August 21, 2017
" Transparent & straightforard. "
" Excellent quality car; hassle free pick-up and return. "
ROME, IT - Reviewed by NICHOLAS - August 20, 2017
" I had to wait in a long line at the airport in Rome, but after I got to the front everything was great. They upgraded my car, and I had no problems with the return. "
ROME, IT - Reviewed by EDUARDO - August 14, 2017
" The agents in the office were extremely friendly and efficient. So were the receiving team when the car was dropped back in the airport. Highly recommend this car rental agency. I have used them for over 7 years at least twice a year in Rome and Foligno. "
ROME, IT - Reviewed by BRIAN - August 14, 2017
" Yes but "
ROME, IT - Reviewed by JOHN - August 13, 2017
" great car and good service thanks "
ROME, IT - Reviewed by MODI - August 05, 2017
ROME, IT - Reviewed by JOHN C - August 05, 2017
" You guys are the best. You are the only way to rent a car. Good prices, yes. But even better service when you need it. I have rented many times from you and will continue to do so. "
" Europcar only had one in my purchased category when we got to FCO. It was dented, high mileage, and they refused to upgrade. A few days later I contacted you as we were dissatisfied. Shea Auman arranged everything so that we took the car to florence airport, they knew we were coming, and gave us a new nissan micra. Europcar admitted they had this problem with FCO. Thank you for the great service. "
ROME, IT - Reviewed by FRANCO - August 05, 2017
" The best price on the market "
" Always willing to fulfill the customer needs "
ROME, IT - Reviewed by KERRY - August 03, 2017
ROME, IT - Reviewed by DAVID - August 02, 2017
ROME, IT - Reviewed by HENRY - August 02, 2017
" Auto Europe, in my opinion is the best rental car option available in Italy. I return for at least a month every year and they remain my rental car company of choice. "
" This remains my first choice in rental car companies in Italy; for efficiency, friendly staff, and vehicle selection at competitive rates. "
ROME, IT - Reviewed by AMY - August 02, 2017
" AutoEurope is easy to use. They provide detailed information and comparison prices. Actual rental agreements are accurate to AutoEurope quotes and reservations. I also had a positive experience with AutoEurope telephone customer service. I had to call to make a change to my reservation and they were very helpful. "
" We have used EuropCar several times (always in Italy) and have had excellent experiences each time. The staff is very efficient in getting the vehicle, as well as processing it when returned. The cars are clean, and in great shape. The prices are very reasonable. I highly recommend EuropCar for anyone traveling in Italy. "
ROME, IT - Reviewed by GEORGE - July 31, 2017
" Excellent experience. Fair pricing. 5 month lease was the longest time period available. I need 6 months. I would be happy to lease again from Auto*Europe. "
" Your employees were exceptional. "
ROME, IT - Reviewed by MICHAEL - July 29, 2017
" Phone booking agent was wonderful. "
ROME, IT - Reviewed by VINCENT - July 28, 2017
ROME, IT - Reviewed by WILLIAM - July 28, 2017
" You guys are great as brokers.. I've used you many times. The people in Maine were helpful and courteous accomadating my last minute change of location.. I will continue to use and recommend you. "
" They have an "attitude".. you are interrupting their day.. Sorry no maps,,,,ever . Eager to sell additional insurance (must be a commission). Never give details of separate pickup and return location (nearby garage) eager to return to previous conversation. "
ROME, IT - Reviewed by JOS? LUIS - July 24, 2017
" Todo fue muy agil "
" todo fue muy agil, excelente atención y muy rápido "
ROME, IT - Reviewed by ROBERT - July 24, 2017
" Easy registration "
" Easy registration. Good variety of clean cars. Fast checkout. "
ROME, IT - Reviewed by MARK - July 21, 2017
" Online booking was very easy. "
" We were called very quickly, and the 'paperwork' process went very smoothly. The agents were genuinely friendly and efficient. "
ROME, IT - Reviewed by ROBERT - July 20, 2017
" I've used you before and I really like the service. I am very glad I purchased full coverage- the car I had had very poor back visibility and I bumped into a low fence I couldn't see. But Europcar was great about it. One complaint- the Garmin GPS I ordered was useless- couldn't find half the addresses I needed in Sicily. I wound up using Google Maps on my phone and will do that next time as well. "
" They were great. My only complaint is that the car they gave us was really too big for Sicily and had two big flaws- bad backwards visibility and huge turning radius- not good for narrow mountain switchbacks! But Europcar was very soothing when I returned a slightly dented car! "
ROME, IT - Reviewed by PAVEL - July 19, 2017
" Great offer of insurance and cars for the best price "
" About 30 minutes waiting at the pickup. Everybody very nice and helpful. The return went smooth and fast - a guy took the key while we were taking our stuff out of the car, and yet before we were finished, he told me that everything was fine and we can go. "
ROME, IT - Reviewed by THOMAS - July 14, 2017
" We were having a terrible time finding a car to rent and then we called Eurocar and reached Bernie....he was WONDERFUL! He took care of our needs and made us feel so much better. our confirm # was 5028351 if you need to check. This gentleman deserves cudo's and we would definitely use this company again because of his fantastic customer service! "
" We were very pleased with the customer service, ease of picking up the car and return of the car. The only suggestion we have is that when we picked the car up we would have appreciated someone showing us different features of the car - like how to start it, open the trunk, etc. The mechanics are different in the USA than some of the European cars and we had to go back to the desk a couple of times to get someone to show us how different features work. You would make the tourists a lot happier if someone would go over the mechanics of the car! "
ROME, IT - Reviewed by SALVATORE - July 14, 2017
" The easiest, most cost effective way to rent a car in Europe is with Auto Europe. "
" The Europcar Agent was most helpful. He recommended a larger car because he saw the amount of people and luggage we had and he was spot on. We never would've fit our luggage in the car we had originally reserved. And, the cost of the upgrade was minimal. He even got us an automatic without an additional charge. "
ROME, IT - Reviewed by RONALD - July 09, 2017
" very helpful in setting up rental and answering questions "
ROME, IT - Reviewed by JOHN J - July 06, 2017
" Great experience! The car was clean and exactly what I wanted. It had a few scratches.....heck, this is Italy! I definitely would recommend Auro Europe/Europcar to everyone and will use them again with 100% rating. Thanks folks! "
" See my feedback about Auto Europe. 100% great rating! "
ROME, IT - Reviewed by MICHAEL - July 03, 2017
" Wish all my auto rentals were as satisfying...great cars, efficient service, no hassles. The way auto rentals should be! "
" Very smooth. Would have helped to have basic operating instructions in English. "
ROME, IT - Reviewed by LARRY - July 03, 2017
" Great experience, tried to find a mini van (5 passengers) on the individual sites, nothing available, found a van on Auto Europe, car was with EuropCar so easy find site at airport. Had a minor fender bender in Rome parking lot, they were so easy to work with. "
" EuropCar was great, they did have initial negative comments about using Auto Europe rather than their site directly. Did up sell insurance for road side assistance, but pretty common with all rental cars. We did have a minor fender bender in Rome, but EuropCar worked with Europe Car insurance that we purchased to work it out painlessly. "
ROME, IT - Reviewed by PAUL - June 23, 2017
" From beginning to end the people of auto Europe where very helpful the are the example is customer service. "
" Excellent customer service "
ROME, IT - Reviewed by SATYA - June 21, 2017
" The company was so helpful! When I arrived to pick up my car there was no wait at all and the car was in great condition! In addition, I rented a child seat and it was very clean! Lastly, when I dropped my car off it was very quick and the staff helped call me a taxi. They were wonderful from start to finish! I will definitely use them again. Thank you! "
ROME, IT - Reviewed by VITO - June 21, 2017
" Easy "
" Excellent service and price "
ROME, IT - Reviewed by GRACE - June 20, 2017
" Booking was seamless and straightforward "
" Personnel were kind and welcoming. I would have liked for the people who gave us the car to also explain the drop box process for returning the car out of hours, but we were directed to call the airport in Lamezia Terme. All in all it was a good experience though "
ROME, IT - Reviewed by FRANK - June 19, 2017
" Excellent service and auto "
ROME, IT - Reviewed by SARA - June 13, 2017
" This is the second time I have used Auto Europe, and I have found your company to be better than other choices! Everything is handled smoothly and easily, staff at rental agencies are friendly and accommodating, and prices are competitive. "
" Absolutely smooth sailing here--wonderful staff and quick, efficient service. "
ROME, IT - Reviewed by GERARD - June 13, 2017
" very quick and easy "
ROME, IT - Reviewed by CLAIRE - June 13, 2017
" Very professional "
ROME, IT - Reviewed by DON - June 08, 2017
" Second time using AutoEurope and am very happy. I will always come back to you for car rentals in Europe. Everything was great; your customer service agents are always friendly and helpful. Only problem I ran into is when I wanted to call from Tuscany to let you know I was changing the drop-off date and location and neither of the two toll-free international numbers on page four of the agreement pdf worked. Tried from my cell phone; our Italian villa director tried from her land line every which way and couldn't figure out why they didn't work either (she thought one was missing a digit). Finally, she used the U.S. code with your domestic toll-free number and we got through. "
" Europcar had the right car, efficient and friendly, and helpful in every way. "
ROME, IT - Reviewed by WILLIAM - June 08, 2017
" The website was thorough and easy to navigate. It provided the information that I needed. "
" The Hertz Representatives both at the front desk at the car park were very helpful and courteous The Peugeot 3008 SUV was a very good car and we enjoyed driving it. "
ROME, IT - Reviewed by JENNIFER - June 08, 2017
" I requested an automatic car since I can't really drive manual very well. I was worried, since I had heard horror stories of automatics not being there when promised, etc. I called AE 10 prior to our trip and they reassured me I had been confirmed for an automatic & if there was a problem to call them. No worries, all was as stated in my contract. Not one surprise. We had no issues at any stage of the process. Would definitely use them again! "
" Hertz provided the car we expected. They didn't try to sell us anything extra. The man at the pick up location went over the car thoroughly. The woman at the drop off was so pleasant. I was so afraid of this process (having never rented a car in Italy before) but it couldn't have been easier and I will choose Hertz when I go again. "
ROME, IT - Reviewed by WILLIAM - June 06, 2017
" easy to use online and book a car and add features as needed. will use again for sure. "
" Flight arrived early so had to wait 30 minutes before my car was ready. by the time I went to pick it up and get the keys, car was given away but then I was given a free upgrade to a nicer car. return was very smooth. Friendly staff. "
ROME, IT - Reviewed by JEFFREY - June 06, 2017
" Dealing with Auto Europe was a good experience. Booking was easy. "
" Returning the car was easy. "
ROME, IT - Reviewed by RONALD - June 03, 2017
" 2nd time used. Very good "
" Everything went smoothly "
ROME, IT - Reviewed by DICRAN - June 01, 2017
" Very good car. Everything worked as expected. "
" Very well organized. Good car. "
ROME, IT - Reviewed by MIHAEL - May 30, 2017
" Nice company , fare price "
" Fast, reliable cervice "
ROME, IT - Reviewed by WILLIAM - May 29, 2017
" Easy access to rental opportunities. Nice staff and professional persons in the agency. "
" Although I would rent again, I would suggest a few things to make the renter feel better. 1st. I would advise the company to ask the renter to look at the car to make sure all was good before driving off and then giving them the paper. Our car had a terrible scratch and I guess it was noted on the paper, but it was not told to us. "
ROME, IT - Reviewed by CORNELIUS R. - May 19, 2017
" Efficient and responsive. "
" Hertz upgraded me for free since I am Hertz Gold. The car was very nice and as always Hertz was as well. "
ROME, IT - Reviewed by JAMES - May 18, 2017
" Transaction was easy. Auto Europe provided a range of rental agencies and car sizes, with easy to read selections available. Instructions for how to get the rental in Rome were straightforward, and no problem with the transaction once we got there. "
" The car was great - we rented a Mondez Renault wagon, manual shift diesel. I think the price was good - we got a discount via Auto Europe, perhaps 10 to 20 percent. My only negative was the long line in Rome - we were nearly an hour waiting our turn to fill out paperwork. Once that was done, picking up the car and exiting was easy. Returning was good, too, except the return office did not open until 7am. Thus we wound up doing the "leave the keys - leave the contract" thing, without a final receipt. "
ROME, IT - Reviewed by JOSEPH - May 18, 2017
" The price was right and got a great car. For us driving around the country rather than touring on busses and trains turned out to be a great choice. "
" Loved our VW Polo! Everyone at Hertz was very helpful. For us renting a car is the only way to see Italy and Croatia. "
ROME, IT - Reviewed by LEEDS - May 14, 2017
" Excellent, efficient , great car, nice staff. "
" Couldn't be better! "
ROME, IT - Reviewed by CRAIG - May 09, 2017
" I was pleased that we were given the specific mini van that we reserved. This is often not the case. "
" We found returning the car to be somewhat unpleasant. The staff was rude and abrupt. "
ROME, IT - Reviewed by THOMAS - May 08, 2017
" All went well. Good car. Trouble free. "
" The guy didn't speak English and didn't know how to abbreviate North Carolina we found out after several minutes,, which slowed us down a bit, but he was a good guy and diligent. "
ROME, IT - Reviewed by RICHARD - May 06, 2017
" Auto Europe has been easy to deal with. My first reservation went very smoothly. I have changed the dates on my second reservation three times now and they never complain. The wait time on the phone is quite short to speak to a real person. "
" I was somewhat surprised when I arrived at Hertz in Rome and was given a jeep. Of course, this jeep was quite small, made in Italy, and front wheel drive. It was a diesel and got excellent mileage. It also kept up well with other cars on the autostrada. Small is important if you are driving in Rome or the city streets of Florence. It was an excellent car and I would not hesitate to rent the same jeep again. "
ROME, IT - Reviewed by JOHN - May 04, 2017
" Staff is very efficient and helpful. Have always been pleased. "
" Staff was pleasant and efficient "
ROME, IT - Reviewed by HARRY - May 02, 2017
" No problems, as agreed. "
" No problem - very easy. "
ROME, IT - Reviewed by JOHN - May 02, 2017
" You do a great job "
ROME, IT - Reviewed by REBECCA - April 30, 2017
" Warren was great in US helping me decide my options. I didn't get his name but the agent in Rome was exceptional. Having been a 30+ year veteran in the service industry, its always a pleasure to find this. I question my bill, slightly however. It was agreed once the agent suggested an upgrade, it would be 12 euros/day additionally. By my figures, the total extra should be approx. US $160 plus the original quote of US $323.30 for a total of approx. US $483.00. My card was charged US $555.80. Please explain and thank you! Rebecca "
" Excellent agent "
ROME, IT - Reviewed by KEVIN - April 29, 2017
" Easy and no surprises! "
" Excellent agent Tony in Rome. Helped us find the right vehicle for our needs. We had to change twice at the airport. He was patient and friendly with us. Excellent customer service! "
ROME, IT - Reviewed by GEORGE - April 26, 2017
" I had a problem when I returned the car in Venice. Office was supposed to be open from 14:30 until 18:00. Luckily I showed up at 14:15 just as the workers were leaving for the day ( not to return at all). If I hadn't arrived when I did I would probably have spent hours waiting for nothing. "
ROME, IT - Reviewed by TIMOTHY - April 26, 2017
ROME, IT - Reviewed by PAUL - April 26, 2017
" Easy to book. No issues. "
" Could have used information about using the toll booths in Italy. They were not easy to use as I don't speak Italian and was new to them. Car was great. Puegot 308. "
ROME, IT - Reviewed by ALEXANDER - April 25, 2017
ROME, IT - Reviewed by SCOTT - April 22, 2017
" Easy to make reservations. Very helpful at the counter. "
ROME, IT - Reviewed by ANDREA - April 22, 2017
ROME, IT - Reviewed by CLAUDIO - April 19, 2017
ROME, IT - Reviewed by MICHAEL - April 18, 2017
" Nice car, nice staff, smooth procedure "
ROME, IT - Reviewed by WILLIAM - April 17, 2017
ROME, IT - Reviewed by EDUARDO - April 13, 2017
ROME, IT - Reviewed by JAMES - April 08, 2017
" As always with a new online vendor unfamiliar to me, I was hesitant to use Auto Europe. Happily, the experience was very good and all details were as advertised. I'll definitely use the service again if/when I travel to Europe and will recommend it to others. "
" "Remote arrangements," especially with a service one's never used before, are always somewhat stressful: will the reservation be honored, will the price be accurate, will the car be as advertised, etc. All those questions were answered "yes." In addition, the advice from the EUROPCAR agent to upgrade to a larger car was accurate; it turned out to be a much better choice than the A3 size I thought would suffice. Both pick-up and drop-off were smooth, and the location was convenient to our departure hotel. "
ROME, IT - Reviewed by ALEXEY - April 07, 2017
ROME, IT - Reviewed by STEVE - April 03, 2017
ROME, IT - Reviewed by RODNEY - April 02, 2017
" Check in check out went as expected "
" Check in check out went well as expected. "
ROME, IT - Reviewed by CHIEN - March 27, 2017
" friendly and helpful staff. easy to use online for people from US. "
" Friendly and helpful. "
ROME, IT - Reviewed by MAOR - March 23, 2017
" Great service. Got alot of help by mail. Including reservation modifications and information. "
ROME, IT - Reviewed by WILLIAM - March 20, 2017
" . "
" We were quite satisfied with Dollar rental. They upgraded our vehicle at no extra charge and included free snow chains which are mandatory till April in Italy. "
ROME, IT - Reviewed by CARLOS - March 20, 2017
ROME, IT - Reviewed by JEFFERY - March 11, 2017
" Agents were very friendly and helpful. The transaction was very smooth. Thanks! "
" Hertz customer service was excellent. Very satisfied. "
ROME, IT - Reviewed by PATRIK - March 08, 2017
" Helpful and professional staff. "
" Polite and friendly staff. Car was great! "
ROME, IT - Reviewed by LORENZO - February 12, 2017
" Friendly staff. Competent and professional. "
ROME, IT - Reviewed by LUIS - February 05, 2017
" Brand new car, can't complain!!! "
ROME, IT - Reviewed by HUGO A - January 16, 2017
ROME, IT - Reviewed by GIUSEPPE - January 13, 2017
" Great experience! "
ROME, IT - Reviewed by MAXIM - January 07, 2017
ROME, IT - Reviewed by MICHELE - January 04, 2017
ROME, IT - Reviewed by MARK - January 03, 2017
" One call for a great price and good rental situation. "
" People at the counter were not well informed about various auto insurance options. They were quite helpful on all other parts of the rental. Great car, good experience. "
ROME, IT - Reviewed by PAOLA - January 03, 2017
" Europcar is definitely my favorite carrier however I was quite disappointed that there was no one in the offices when I returned the car on January 1st at 8am. I was concerned the whole day on what fees where going to be applied on my final bill. "
ROME, IT - Reviewed by MARK - January 02, 2017
" Great, clear e-mail communication and documentation. Easy to rent from! "
" A wonderful experience with my first ever European car rental. Matteo provides exceptional service at check in and provided us with an upgraded vehicle. The vehicle was clean, comfortable, efficient and reliable. The staff upon return were equally efficient and friendly. Would highly recommend to other travelers in the future! "
ROME, IT - Reviewed by JAY - December 30, 2016
" Booking the car was simple and easy. The rates are quite reasonable. "
" This rental went very well. The car worked perfectly for our journey. "
ROME, IT - Reviewed by RUSS - December 16, 2016
" Gas was too expensive. "
ROME, IT - Reviewed by PHILIP - December 10, 2016
ROME, IT - Reviewed by MARIO - December 09, 2016
ROME, IT - Reviewed by ALBERT - December 05, 2016
ROME, IT - Reviewed by ANNETTE - December 01, 2016
" Great service easy booking, reliable company, great value "
" We asked for a small car but wheb got to the agency they only had a jeep renegate available unless we waited hours! We took the jeep, big car for narrow roads in italy and small towns. However the car was an automatic and had gps incorporated. That was a great plus Anywhere else it would have been such a pleasure to have a jeep but in italy i am not even sure why they offer that. Hertz was very nice about all that and it the end we enjoyed the jeep! "
ROME, IT - Reviewed by JOHN - November 30, 2016
" Returning the car at Fiumicino involves navigating a complicated set of roads and at the end you have to enter through the same kind of gate that is associated with entering a paid parking lot. While there is a sign off to the side that indicates that this is also the entrance to EuropCar it is not immediately apparent. I didn't see the sign and I most certainly didn't want to mistakenly enter a parking lot that I would have to pay to get out of. Fortunately my passenger saw the sign. I suggest you improve this by adding a more prominent sign sign saying something like "Rental Car Return" . "
ROME, IT - Reviewed by JOSEPH - November 29, 2016
" Everyone was very professional and courtious "
ROME, IT - Reviewed by BART - November 25, 2016
" I was very pleased with my rental through Auto Europe. I no longer own a car, so in shopping for a rental car I have to include insurance. I had compared a number of rental options, including a discount combined with the airline ticket. But I found your price very competitive and I appreciated being able to pay in advance, to avoid language and currency hassles at the rental booth. I would definitely use Auto Europe again and I would recommend it. "
" I was very pleased with the Hertz rental in Italy. The location is very convenient on the Fiumicino airport grounds, just a corridor from the arrival gate without even needing a shuttle bus. The desk clerks were all friendly and helpful, with enough English to get the job done. In a fluke, the modest Fiat economy with manual transmission that I had reserved became an Audi station wagon with automatic transmission and a free GPS unit. The car was clean and felt like knew, despite 16,000 miles. I was very satisfied with the Hertz rental. I would use Hertz again in a heartbeat and I would recommend the company to friends. "
ROME, IT - Reviewed by ELIZABETH - November 21, 2016
" Very easy and convenient "
" They were very helpful and pleasant! Would recommend definitely. "
ROME, IT - Reviewed by DOMINICK - November 21, 2016
" Clear car choices and prices. "
" Rental counter was easy to find. Personnel were helpful and courteous. Car had body damage when rented. "
ROME, IT - Reviewed by LEE - November 14, 2016
ROME, IT - Reviewed by STEVEN - November 13, 2016
ROME, IT - Reviewed by MICHAEL - November 09, 2016
ROME, IT - Reviewed by FRANK - November 06, 2016
" Great car - super mileage - good customer service "
" No problems at all "
ROME, IT - Reviewed by TROY - November 05, 2016
ROME, IT - Reviewed by TUAN DUNG - November 04, 2016
" very good! "
" best service "
ROME, IT - Reviewed by JAMES - November 04, 2016
" Web site user friendly. Any issues promptly resolved with proactive contact from representatives and all questions answered courteously Pick up/drop off efficient. Will use on each visit to Europe as have in past "
" Have used this particular agency on multiple occasions both in lager venues such as airport but also smaller towns with great satisfaction Always good service "
ROME, IT - Reviewed by JAMES - November 03, 2016
" Good, clean vehicle. No problems. "
ROME, IT - Reviewed by CRAIG - November 03, 2016
" We received wonderful customer service when I picked up the car and returned it. I hope you take care of your employees because they totally made the difference. "
ROME, IT - Reviewed by CHRISTOPHER - November 03, 2016
" Always good selections and options and usually good pricing. "
" Even though I filled out their pre-registration info, it seemed to take a long time to get registered and actually get the car. I find this frequently in Europe. Maybe there is just more paperwork. But I'm not sure how much pre-registration actually helped. Everything else was smooth and the vehicle was great and in great condition. "
ROME, IT - Reviewed by KENNETH - November 02, 2016
ROME, IT - Reviewed by PAUL - October 31, 2016
" Everything was so easy. They suggested renting a GPS which was critical for us. "
ROME, IT - Reviewed by VICTORIA - October 31, 2016
" We had to make several changes over the past few months and the service person was always helpful and knowledgable. The paperwork was always emailed immediately, payments processed correctly and everything was accurate. "
" The check in process was quick and the staff member was very helpful. We had purposely booked a Renault E space for 5 people with lots of luggage and, when that car was not available, we were concerned that we would be offered a smaller car. Instead, we were upgraded to a Caravelle which made our 2 weeks touring Tuscany so much more comfortable. The vehicle was immaculate. The bond was a lot less than we anticipated. I had a bad experience w EuropCar several years ago and was nervous about using them for this trip. This experience was excellent. "
ROME, IT - Reviewed by GLEN - October 30, 2016
" Easy. Nice that insurance is automatically put onto your reservation. "
" Everyone was thoughtful and helpful, which was nice considering that I changed my reservation voucher several times before we went to pick up the car. The pickup at the Rome airport was a little crowded but the drop-off a few weeks later was easy and fast. No complaints. We used Auto Europe a couple of years ago and would do it again. "
ROME, IT - Reviewed by DANIEL - October 29, 2016
ROME, IT - Reviewed by JEFFREY - October 28, 2016
ROME, IT - Reviewed by PATRICIA - October 27, 2016
" Car was ready at the time of pickup, long line in the pickup area. Waiting time was about an hour. Car in perfect condition. Price affordable and most important no surprises or extra charges after I paid in advance. Will definitely recommend. "
" Return of car was accessible and fast. "
ROME, IT - Reviewed by ANTHONY - October 27, 2016
" This is the third time we have rented with Auto Europe. We have been very satisfied every time. "
" The staff were very helpful and nice at Europcar. "
ROME, IT - Reviewed by W. TERRELL - October 26, 2016
ROME, IT - Reviewed by APRIL - October 25, 2016
ROME, IT - Reviewed by CANDICE - October 24, 2016
ROME, IT - Reviewed by MICHAEL - October 24, 2016
" I had to change the dates/locations of pickup and dropoff a couple of times and auto Europe was great about it. Much easier to book thru them than with hertz for the car. "
" The initial auto we reserved was not available when we arrived in Rome but a suitable one was found for us by the wonderful gentleman at the counter. He gave us directions to our first destination that was super helpful. The gps in the car proved to be invaluable in getting around Tuscany. The dropoff in Orvieto was very easy too. A great experience! "
ROME, IT - Reviewed by DAVID - October 24, 2016
" The reservation process was excellent - the agents were very helpful finding the best rate. "
" While the van we initially received had bald front tires (had to exchange for not her van in Florence - delayed our arrival in Venice), the experience of picking up and dropping off the vehicle went smooth and quickly. "
ROME, IT - Reviewed by CYNTHIA - October 24, 2016
" When booking with Auto Europe I'm certain I'll be getting the best price on a car rental in Europe. If I've ever had a problem with an unwarranted charge upon my return, Auto Eorope has always corrected the problem. "
" Pick-up and drop-off went smoothly and quickly. "
ROME, IT - Reviewed by ALLISON - October 24, 2016
" Always very easy to deal with "
" Very helpful agent in Rome. great car, useful for out of the way places. no problems at all "
ROME, IT - Reviewed by GAILON - October 23, 2016
ROME, IT - Reviewed by CURTIS - October 22, 2016
ROME, IT - Reviewed by DOUGLAS - October 20, 2016
" Booking was easy and quick. "
" For a first time traveler to Rome, the car rental experience went fairly smoothly. The challenge was following the signs from the terminal to the car rental, it was quite a walk. Car itself was good. Fiat 500 was good on gas, and big enough that we did not feel crowded with 2 people and luggage. Finally figured out the NAV system--but couldn't change it to English so we guessed at the instructions. Worked ok. Would have liked the option of returning not to airport so as to avoid debacle of train to termini and cab to hotel and back to airport. Took a lot of time and was very expensive. "
ROME, IT - Reviewed by CONSTANCE - October 20, 2016
" It was great! Easy pick up and drop off.. Great Job! "
" same as above "
ROME, IT - Reviewed by KERRY - October 18, 2016
" Quick,convenient, very reasonable rate that included full insurance. "
" Very professional, friendly, a new office so a little difficult to see, but overall a very convenient location. "
ROME, IT - Reviewed by THOMAS - October 18, 2016
" Amazing rates for a great car. "
" Easy and car value. "
ROME, IT - Reviewed by MAUREEN - October 17, 2016
" I've used AutoEurope for years and am very pleased with the service they provide. "
" We were very happy with Europcar with one exception--they charged us for fuel even though I had topped off the tank with in a few blocks of the rental return! "
ROME, IT - Reviewed by DONALD MICHAEL - October 17, 2016
ROME, IT - Reviewed by JERRY - October 16, 2016
" Easy to book and good prices. "
" Gave me a nice car but it took way too long to be processed at the rental counter at the airport. "
ROME, IT - Reviewed by MICHAEL - October 15, 2016
" REALLY HAPPY WITH OUR CAR IN ITALY! "
" AAAA++++ "
ROME, IT - Reviewed by JOSHUA - October 12, 2016
" Booking was easy and very thorough . "
" The. Car was first rate and service getting in and out was easy. "
ROME, IT - Reviewed by KURT - October 12, 2016
ROME, IT - Reviewed by WALTER - October 11, 2016
ROME, IT - Reviewed by FRANK - October 10, 2016
" The GPS worked only one time the entire two weeks. Sure would be nice to get refunded that amount since it was pretty much useless. "
ROME, IT - Reviewed by GERALD - October 10, 2016
" All my contacts with Auto Europe has been excellent. "
" We had to wait 1/2 hour to return the car/ Otherwise no problem. "
ROME, IT - Reviewed by FRANCESS - October 10, 2016
" I would rent from Auto Europe again. "
ROME, IT - Reviewed by GLOIA - October 09, 2016
" My only problem was that I didn't know you had to step on the break to start the car:). Felt foolish asking the attendant why the car would not start. This was my first time ever renting a car in a foreign country. The experience was great. "
" Another problem I had was getting out of the parking garage. I tried putting the ticket in the turnstile but it wouldn't go through. It dropped on the ground. Had to get out and retrieve it. Then still would not go through. walked up to some people and they told me to push the help button! Finally got on the road ! "
ROME, IT - Reviewed by RUSSELL - October 09, 2016
ROME, IT - Reviewed by STEVEN - October 08, 2016
" Excellent experience all around "
" Everything went very smoothly. Very happy. "
ROME, IT - Reviewed by LAURA - October 08, 2016
ROME, IT - Reviewed by DOUG - October 07, 2016
" Only one comment. Please put up more signs directing us to your building especially as you get closer to the building. "
ROME, IT - Reviewed by DAVID - October 07, 2016
" Everything went smoothly! We changed pickup locations at the last minute and it went very well! "
" Pick up and drop off were great. The car was very clean. "
ROME, IT - Reviewed by MARIUS - October 05, 2016
" Great experience everything was as planned. "
" Great experience with pick up and drop off received specific car that I was promised. The wait is rather long at the FCO pick up desk in the mornings. "
ROME, IT - Reviewed by JEFFREY - October 05, 2016
" Easy to work with "
" Both pickup in Rome and drop off in Venice were good except the drop off parking lot by bus station was a madhouse and it was hard to find a parking space and when I did the space was just large enough for the car. Agents were quick to check out. Thank you. "
ROME, IT - Reviewed by GINO - October 05, 2016
" Good discount car rental company "
" Great and very courteous staff. "
ROME, IT - Reviewed by JAMES - October 04, 2016
" Streamlined process, Easy to use on line system truthful up front pricing, no hidden costs "
" Painless, quick and easy check in, beautiful car, friendly agent what more can I say - they are my go to company. Returning the car was just as easy and quick "
ROME, IT - Reviewed by TIMOTHY - October 04, 2016
" The process of getting the car was great "
" Hertz workforce in Italy and Spain were great "
ROME, IT - Reviewed by CARMEN - October 04, 2016
ROME, IT - Reviewed by TOM - October 03, 2016
" Rates seem fair. Easy to use. "
" Hertz was great. Got a fantastic upgrade at no charge. Some companies try to charge you more when they run out of lower price rentals. Hertz did not try to pull a fast one and the car was excellent. Thanks Anna. "
ROME, IT - Reviewed by CHRISTOPHER - October 03, 2016
" several yrs ago, we used Hertz...who continually tried to cheat us saying that the gas tank was "not full enough" and even claimed damages when there were none (proven by our own before/after pix). Auto Europe has always treated us fairly on our multi international trips. "
" The same comments apply as above. "
ROME, IT - Reviewed by ALVIN - October 02, 2016
" I spent time on several car rental sites for an upcoming trip to Italy, and then found Auto Europe. They had better pricing, and I was able to secure a VW Golf at a very reasonable cost, including full coverage, something that is recommended in Italy! I called before making the reservation to ask a few questions, and the gentleman who answered was professional and knowledgeable. I won't hesitate to use Auto Europe for my next trip. "
" Check-in was fairly quick and I got the car I reserved. Return was easy as well - in spite of the fact the car suffered some minor damage from a tight parking spot on the Amalfi Coast! I was treated respectfully and there were no outstanding issues from the damage to the car. "
ROME, IT - Reviewed by RONALD - October 02, 2016
" great car for driving in Italy and autostrad fast and friendly counter person. "
ROME, IT - Reviewed by ITZHAK - October 02, 2016
" We were very happy with the service we received..Auto Europe agents we spoke to were extremely helpful. We had originally ordered a Guilietta, but then decided on the Volkswagon Golf, which we found to have more passenger legroom in the back even though it's a compact car "
" Everything went smoothly. We loved the car, which we received in perfect condition "
ROME, IT - Reviewed by CARY - September 30, 2016
" Love it. Your included insurance plus option pre-purchase deductable free plan is awesome. Relieves all the hassle at counter. "
" Quick counter. Nice cars. Need to take care to check windshield washer fluid levels. Empty last two times "
ROME, IT - Reviewed by CYNTHIA - September 29, 2016
" This is probably my fifth or sixth experience renting a car from auto Europe and I have never had a bad experience. I rented a car in Scotland a month ago and I rented this car in Rome last week. Both vehicles were very comfortable and had navigation systems which made life very easy. "
" This was my second experience using Europcar. The first time was a year ago and very hectic as there were many customers waiting and the procedure for signing in was not obvious and rather confusing. This time was very easy and quick. I have no complaints about this company. "
ROME, IT - Reviewed by DAVID - September 28, 2016
" We had a couple of adjustments in drop off location and all were accepted with no problems and no additional costs. Car promised was delivered "
" All staff spoke English well and even helped me set up gps on English which was a great help Drop off of car went well. "
ROME, IT - Reviewed by MARK - September 28, 2016
" Sales person was very friendly and knowledgeable "
" The people in Rome were very helpful and explained the details and operation of the car very well. "
ROME, IT - Reviewed by JOHN P - September 25, 2016
ROME, IT - Reviewed by WAYNE - September 22, 2016
" everything went well "
" difficult signage for Dollar, went to wrong one and lost 20 minutes due to this "
ROME, IT - Reviewed by TIM - September 22, 2016
" Very good experience from searching for rates to adjusting to a lower rate after reserving to getting answers to questions. No problems at Hertz desk. It would be nice if somehow the reservation could be passed to Hertz with my Gold Club status, making the pickup procedure much smoother. "
" They were very good. The desk clerk was very helpful and id not push for me to purchase anything I didn't want, like extra insurance. The garage person was also helpful at both pickup and return. Again, it would be nice if my Gold Club status could have been connected, making the pickup process much simpler and quicker; it took a solid half hour at the desk, whereas it would have been minutes with Gold Club. "
ROME, IT - Reviewed by JOHN - September 22, 2016
" Employees were polite and helpful. Car was as promised and performed well. Overall a good trouble free experience. "
ROME, IT - Reviewed by CASIMIR - September 21, 2016
ROME, IT - Reviewed by SHMUEL - September 21, 2016
ROME, IT - Reviewed by ROBERT - September 19, 2016
" I've used Auto Europe in Italy for at least the past 10 years. The service has always been exceptional and the prices by far the best. "
" I've used Europe Car on quite a few occasions in Italy. Prior to this trip the three years prior were in Milan. Milan check-in was always effortless. This year Rome. The Rome check-in is horrendous due to the number of people. Other than that the service is friendly and returns simple. "
ROME, IT - Reviewed by ROBIN - September 18, 2016
ROME, IT - Reviewed by BRIAN - September 18, 2016
" Awesome upgrade!! "
ROME, IT - Reviewed by PAUL - September 17, 2016
" Great car in the VW Golf - exactly as I ordered. It was very fun to drive and got great mileage. "
ROME, IT - Reviewed by VALERIO - September 14, 2016
" We had a very smooth rental process at the airport. This is the second time we have used euopcar at FCO and will use them again. "
" Very easy process. I would recommend making your initial paperwork on line so that you can move quickly at the airport. "
ROME, IT - Reviewed by DONALD - September 14, 2016
" Great car. handled very well. comfortable! Automatic trans. A great GPS. Service pick up was very efficient. "
ROME, IT - Reviewed by SHONDA - September 13, 2016
" User-friendly interface, fast booking, good prices "
" Friendly and helpful staff, easy pick-up, quality car, great customer service "
ROME, IT - Reviewed by NORMAN - September 12, 2016
ROME, IT - Reviewed by RONALD - September 11, 2016
ROME, IT - Reviewed by ALAN - September 11, 2016
" Easy to use, good pricing. "
" Check in at Europcar FCO is always a bit disorganized. Happily they had the Alfa Romeo Guillietta I requested and the car was great. Easy drop off. "
ROME, IT - Reviewed by PATRICIA - September 11, 2016
" This is the second time I booked with Auto Europe. I was very satisfied with car and Auto Europe. So easy to book in the U.S. and the customer service reps in U.S. were very good to talk to when I had a question. "
" The checkin counter was very, very busy. It took quite awhile to get to counter. Also, I had to give information all over again that I had previously given over internet. But, this was Italy, so I went with the flow. "
ROME, IT - Reviewed by JAY - September 10, 2016
ROME, IT - Reviewed by DANIELE - September 08, 2016
" always a smooth experience at the rental counter "
" would alert van renters (in bold letters) that the 9 passenger vehicles DO NOT FIT in the parking garages "
ROME, IT - Reviewed by CHARLES - September 07, 2016
" The staff at Auto Europe and Hertz in Italy were wonderful. "
ROME, IT - Reviewed by DENISE - September 06, 2016
" Efficient. Good choice of cars. "
ROME, IT - Reviewed by GREG - September 06, 2016
" Quick, easy painless. Loved it. "
" Upgraded car was fantastic. Thanks! "
ROME, IT - Reviewed by ROCCO - September 05, 2016
" The auto Europe experience was fine but waiting for 2 hours to pick up a car at Europcar was not plays ant after a 30 hour travel day. Especially when we still has 4 hour yo drive to destination. "
" Service was slow and took 2 hours from arrival at destroy to getting into the car. Need to improve the wait time. "
ROME, IT - Reviewed by JOSEPH - September 04, 2016
" Auto Europe`s car rental is quick and easy , overall a more pleasant experience than many other corporations, "
" With reservation in hand the wait was a bit longer than one would expect to encounter, the longer waiting period angst was ameliorated by the agent who processed my reservation . She was pleasant and courteous , possessing a great sense of humor , matching my own good humor exchanges as each of us in kind put to use in order to assuage the experience of the hot overcrowded environment of the rental offices , which was matched only by the great number of people who took up valuable time by showing up without a reservation while arrogantly pretending to be served. "
ROME, IT - Reviewed by PAUL - September 03, 2016
" Very easy to work with and to secure a good rate "
" Good EXCEPT asked about another driver being added and in case of emergency I said yes, however then the cost was 10. Per day ( for our 10 day rental)and the person never drove the car That seems excessive to just provide for an emergency situation that wasn't used Otherwise all employees good and the cRd was very good. Not used to having to pay for listing another driver "
ROME, IT - Reviewed by PAUL - September 03, 2016
ROME, IT - Reviewed by JEFFREY - September 02, 2016
" Very efficient. Only negative was that our car at one point on our journey needed more Blue Additive as it was diesel. We had to make a trip back to an Auto Europe rental agency to have them fill it (and pay for it), but they happily and efficiently did so. It was a very positive experience. "
ROME, IT - Reviewed by ALAN - August 30, 2016
ROME, IT - Reviewed by GRZEGORZ - August 29, 2016
ROME, IT - Reviewed by SABATO - August 27, 2016
" Alessandro and Lorenzo where a great help, I needed to exchange auto, they where very responsive to my needs. The only criticisms is lack of properly cleaned windshield and lack of water is reservoir.. "
ROME, IT - Reviewed by D PATTON - August 27, 2016
ROME, IT - Reviewed by RICHARD - August 27, 2016
ROME, IT - Reviewed by GEOFFREY - August 25, 2016
" I have always use Auto Europe for my rentals in Europe. It makes it so much easier to do the booking from the US. Working with the Europcar group in the different countries I have been was convenient and fast. "
" No problems at all. "
ROME, IT - Reviewed by RYAN - August 23, 2016
" Smooth car rental experience. "
" Smooth car rental experience. "
ROME, IT - Reviewed by VINCE - August 22, 2016
" My booking experience was so simple. I booked the car I liked for the 10 days I was going to need it. I received a confirmation email with the voucher. It was that easy. "
" The team was Excellent! I was in and out in no time. The car was very clean and looked brand new! I ordered a convertible because it's a great way to see the country and mountains as you're driving through them. I was worried about showing up and they would give me another car that was not a convertible but AutoEurope came through for me. I also paid for the extra insurance because I have seen how people drive and park in Italy. I am so glad I did because in one night were my car was parked both front and rear bumpers were smacked up. I give Auto Europe 5 out of 5 stars. I will definitley use them over and over. "
ROME, IT - Reviewed by ROBERT - August 22, 2016
" Easy as can be "
" Had a problem fitting our luggage in the car we rented went back to the desk told them and without hesitation got us a bigger car. Even helped load it for us. Tried to tip the guy for helping out and he was tankful but would not except it. I would recommend them to anyone and will be using them every trip I can. "
ROME, IT - Reviewed by GIUSEPPE - August 21, 2016
ROME, IT - Reviewed by ANTHONY - August 19, 2016
ROME, IT - Reviewed by DOUG - August 17, 2016
" AutoEurope was just fine. We liked the car, a Fiat 500L, and everything worked out well. "
" We have been regular customers of EuropeCar and it seems to work well for us. "
ROME, IT - Reviewed by PAOLO - August 13, 2016
ROME, IT - Reviewed by CATHRINE - August 11, 2016
" Very easy to book online and the added insurance set my mind at ease "
" The desk and the garage are really far apart. Not easy to find but the attendents and customer service are great. "
ROME, IT - Reviewed by ROBERT - August 10, 2016
ROME, IT - Reviewed by STEVEN - August 10, 2016
ROME, IT - Reviewed by VEZIO - August 09, 2016
" I feel that I generally get good rates and I feel more confident dealing with anUS based firm. I had some minor issues regarding the return date and AE staff worked with me to resolve. "
" There was some confusion about the contract dates but I believe it was an honest mistake and resolved. "
ROME, IT - Reviewed by SIMON - August 08, 2016
" Very good service, easy to use and no unpleasant extra fees. A great positive surprise. "
ROME, IT - Reviewed by FRANK - August 05, 2016
" Very good "
" Good staff "
ROME, IT - Reviewed by ROBERT - August 03, 2016
" Our counter representative was extremely pleasant and helpful. She made our experience hassle free and enjoyable. "
ROME, IT - Reviewed by CALEB - August 01, 2016
" The agent at pick up was rude and uninformative. The place lacked a drop box and was not open during daytime hours on Sunday to return our rental. When we called the number on the paperwork, there was no answer, so checking car back in was a do it yourself and hope for the best kind of gig. All in all, a negative rental experience. "
ROME, IT - Reviewed by SANDRA - August 01, 2016
" Overall I was quite satisfied "
" One individual was extremely rude and obnoxious when I picked up van in Rome. Made a huge scene. Drop off was seamless. "
ROME, IT - Reviewed by LAURA - July 31, 2016
" I am a Long time customer of Auto Europe and never encountered any trouble or dissatisfaction. Definitely a gret service "
" It was my first rental with Europcar in Italy. Except a little queue at the pick-up, I found the service totally satisfactory. I asked to change the car at the very beginning of the rental period because I suspected a problem at a tire. They provided a new car without any problem. "
ROME, IT - Reviewed by TIM - July 31, 2016
" we were asked at pickup Rome if we could change our requested car and return a Spanish car for them which would save us the one way fee as well. we were charged the one way fee anyway!!!!!!!!!!! "
ROME, IT - Reviewed by JULIAN - July 29, 2016
" Very kind and helpful agents at Auto Europe's call center. I had to make several changes in my reservation and they always did it promptly and kindly. "
" Good car. The only inconvenient is that the company does not provide clear directions to arrive either to Rome Termini garage or to Venice Airport parking lot. GPS does not include as recorded adresses Europe Car returning points. "
ROME, IT - Reviewed by LOIS - July 29, 2016
" Great value. "
" Reasonably easy pick up at FCO Hertz counter. Prompt service, and clean, efficient little car. Would have appreciated knowing from the counter agent or a handout about parking ( different colored areas & their meanings) & speed cameras. However, contracts were only available in Italian, despite Auto Europe's advisement that renters request a contract in their renter's primary language. International companies doing business at international airports should make contracts available in the renter's language. "
ROME, IT - Reviewed by BARRY - July 28, 2016
" Impressive...and no surprises! Thank you. "
ROME, IT - Reviewed by CLAUS - July 28, 2016
" Much too long waiting time to get the car. "
ROME, IT - Reviewed by INGEMAR - July 27, 2016
" The handling was good both on receiving the car and on returning the car, but from my creditcard was taken a fee of around 25 Euro and I have no information for which reason. The car was returned filled with fuel and was checked with no remarks - all ok. "
ROME, IT - Reviewed by MICHAEL - July 26, 2016
" The car agent was just wonderful that helped us with our reservation. His name is Gabriel. Please give him a big thank you from us. "
" The check in staff was wonderful. They helped us learn how to use the GPS. "
ROME, IT - Reviewed by LAURENCE - July 24, 2016
ROME, IT - Reviewed by KENNETH - July 24, 2016
" As typical with many things in Italy, picking up a car at Termini rail station in Rome was far from efficient. More like slightly contained chaos. Navigating the ZTLs to return the car without any guidance from the rental company was another challenge. But overall, the car was nice and met our requirements for our trip. "
ROME, IT - Reviewed by HENRY - July 24, 2016
" I was upset that there was NO WINDSHIELD WIPER FLUID in the car. This was extremely inconvenient, and when I raised the problem when I returned the car, the guy said I should have filled it myself, and explained that "Somtimes there is no time!". "
ROME, IT - Reviewed by MICHAEL - July 23, 2016
" Booking was easy, and no problem making small changes. "
" Car pickup & return went very smoothly. Also , we were given an automatic car, though we had booked manual, at no extra charge. "
ROME, IT - Reviewed by LAURIE - July 22, 2016
" TOP topnotch all the way from initial contact to turning in the car. They hire exceptional people. "
" The staff was helpful, kind and professional. They assisted with insurance with a scratch on the car. (Definitely pay for no deductible!) Jacobio and Yuri were exceptional. "
ROME, IT - Reviewed by ATULKUMAR - July 21, 2016
" European SUV, it seems, are smaller than those in USA. The Jeep does accommodate 5 persons but max 3 large bags. "
" European SUV, it seems, are smaller than those in USA. The Jeep does accommodate 5 persons but max 3 large bags. "
ROME, IT - Reviewed by FRANCESCA - July 20, 2016
" Very easy to get the car at Rome Fiumicino airport and even easier to return! I received the exact car I requested. "
" Very professional. "
ROME, IT - Reviewed by FEDERICO - July 20, 2016
" Auto Europe was great. I was very impressed by the service provided and the relationships with car rental companies. I have rented directly from them in the past with a lower level of satisfaction. "
" It took me almost 1:30 minutes to get the car. It was not clear how the priority was assigned. Apparently customers that rented directly from them was given priority. I did not like this. Hopefully in the future they will be more organized. In any case the personnel was nice and I got the car that I was promised. "
ROME, IT - Reviewed by BRENDAN - July 20, 2016
ROME, IT - Reviewed by ALEXANDR - July 20, 2016
" I don't undestand what is field in invoice: licence/fee ( in italian: Oneri circ.autov.) they additionally billed me (2.92 eur per day), but in general everything was fine. "
ROME, IT - Reviewed by DEHAN - July 18, 2016
ROME, IT - Reviewed by ANDREW - July 18, 2016
" Auto Europe streamlines the car booking process and clearly explains options in a non confusing manner. "
" Pickup procedure was fast and efficient at FCO airport. Staff friendly and professional. Fiat 500 was provided and proved to be satisfactory, but underpowered for acceleration on the Autostrade and on mountain roads. "
ROME, IT - Reviewed by PHILIP - July 18, 2016
" I was extremely dissatisfied with the condition of the car that we rented. When we picked up our car it was so dirty that we declined to take it. The man that brought the car to us was upset and so he went and got a broom to brush out all the dirt, cigarette butts and grass that was all over the interior of the car. They also stated that the exterior of the car was so dirty because they did not have a way to wash it due to the size of the car. We could barely see out of the window and had to stop to clean it before we could drive to our destination. I would like a refund of a portion of the charges. I have pictures if someone will contact me. Thanks. "
ROME, IT - Reviewed by PHILIP - July 18, 2016
" We were very unhappy about the staff at the car pick up location. They did not provide the car we asked for, even though it was booked weeks in advance. The car did not have a GPS as requested and paid for and the hooter also did not work. "
ROME, IT - Reviewed by MASSIMO - July 18, 2016
" It is my regular and reliable channel for rentals in Europe "
" It is a good reliable company, the personnel is effective and friendly. It is a pleasure to do business withthem "
ROME, IT - Reviewed by HAMID - July 17, 2016
ROME, IT - Reviewed by SAMIR - July 16, 2016
ROME, IT - Reviewed by JOHN - July 16, 2016
" I like AE but it is nearly impossible to reach you by phone when I am staying overseas. I am always put on hold for a long time when the phone is ver expensive, or if I call a local number like it Italy, all the recordings are in Italian. "
" They were better on this experience, but provide no help with adequate maps or getting out of city centers and avoiding STL zones. "
ROME, IT - Reviewed by CRAIG - July 16, 2016
" Booking was simple fast and immediately had confirmation upon completion. "
" The Jeep renegade we rented was excellent. Pick up and drop off both only took a couple minutes, and there was no hidden charges or pressure to upgrade. Probably one of my best rental car experiences. "
ROME, IT - Reviewed by DAVID - July 14, 2016
" DId not have the car I reserved. "
ROME, IT - Reviewed by FERNANDO - July 12, 2016
" Easy and convenient! "
" Long lines and not very pleasant at the counter. "
ROME, IT - Reviewed by JEFF - July 12, 2016
" Experienced some confusion at airport as to which line to stand in (Autoeurope or Hertz). "
ROME, IT - Reviewed by VICENTE - July 11, 2016
" Overall, I was satisfied. "
ROME, IT - Reviewed by MICHAEL - July 10, 2016
" Matteo at Europcar in FCO airport was amazing. Kind, helpful, very nice. "
ROME, IT - Reviewed by GINO - July 10, 2016
" Great rental. Outstanding rates "
" No, I have rented from Europcar over 20 times, and never had a problem. The only comment is the wait at pick up...it always seems to take from 20 minutes to 50 minutes..... I have the Privilage card, but could not use it since my contract was with Autoeurope. "
ROME, IT - Reviewed by TIMOTHY - July 09, 2016
" Price was great. "
" Agent at desk downgraded our car to smaller model. Found out at parking garage. Very very not cool. Cost of GPS is absurd. Can rent a $300 machine for the same daily rate ($15-18) as a $25000 car. Seriously?!? "
ROME, IT - Reviewed by GREGORY - July 09, 2016
" Auto Europe is the BEST car rental for Europe - we would never use any other! "
" Wonderful customer service - easy to work with! "
ROME, IT - Reviewed by SERGEY - July 09, 2016
" easy to book "
" good car and price. very limited service. no maps of car return locations, no explanation of fees for not returning full tank (gas + 25 euro). "
ROME, IT - Reviewed by LLOYD - July 08, 2016
ROME, IT - Reviewed by GUNNAR - July 07, 2016
" Employees were very helpful and efficient at counter. Very smooth check in process. We had a hard time finding check in desk from airport, signs were not good. "
ROME, IT - Reviewed by JEFFREY - July 06, 2016
" Great customer service and responsiveness. "
ROME, IT - Reviewed by VAN - July 06, 2016
" When we arrived at the Europcar counter at Rome Fiumicino Airport only two people were serving customers. I was given a number and told I would have to wait. It was more than one hour before we were served. We had a reservation! They knew when we would arrive! There is no excuse for this kind of non-service. This was the second time I used Europcar. I will not use them again. "
ROME, IT - Reviewed by GEORGE - July 05, 2016
" Overall, the car quality was good. But the service was so so, due to we had scheduled to pick up the car on June 25, 10 AM, and we had to wait for 2.5 hours to get the car due to the miscommunication between autoEurope and EuropCar we were told. This delay caused our scheduled plans to be changed, and we had to skip certain visiting places. We were wondering if AutoEurope provides any insurance compensation for such trip delay. "
ROME, IT - Reviewed by ANTHONY - July 05, 2016
" The office at the airport was very helpful. The car we originally rented had an oil change light issue on the 4th day. Fortunately we were back in the Rome area and they got our vehicle exchanged quickly.they were etremely efficient and courteous. "
ROME, IT - Reviewed by RICARDO - July 05, 2016
" easy pick up and return at FCO Practically brand new car. "
ROME, IT - Reviewed by DAVID - July 05, 2016
" Car was too small. Smaller than represented when I booked and then you have to wait in that horrible Rome airport line to get s new one so we . "
" Car way too small and no larger available. "
ROME, IT - Reviewed by ROBERT - July 04, 2016
" the staff in the states is great, and easy. Figuring out how to pick up the car, and drop off at airport in Rome via Europecar, not so easy. Wish there was more advice on the hectic scene at the airport, and how to best navigate. "
" long lines, hectic, hard to find, no clear directions to find the rental counter. Read the voucher, we booked thru Auto Europe, but our car was provided by Europcar, two separate agencies.... They don't open until 7 am, and if you have an early flight back to the states, like we did, and arrive at 6:15 am, there is no 'drop box'...the car was clean, and worked perfectly. "
ROME, IT - Reviewed by JOSEPH - July 03, 2016
ROME, IT - Reviewed by COLIN JAMES - July 03, 2016
ROME, IT - Reviewed by MARRY LOUISE - July 03, 2016
ROME, IT - Reviewed by ROBERT - July 02, 2016
ROME, IT - Reviewed by FRANCO - July 01, 2016
" My family and I really enjoyed our trip and although the vehicle was very large for European road ways and made parking a huge challenge over all we were pleased to have the space. I still have the gps and will be shipping it out when we return home this weekend. I will assume shipping instruction were provided in the original shipping package. "
ROME, IT - Reviewed by ANDREW - July 01, 2016
" Excellent service. "
" Rental was efficiently handled and the car was excellent. Keep up the good work. "
ROME, IT - Reviewed by DAVID - July 01, 2016
" Very easy and great rates "
" It took over an hour and a half to get our car. There were 6 people processing rentals when we got there and I guess most of them got off st 4 pm because 4 of them left with a lot of people still in line. Then we still had to wait for the car once we got to the pick up location. We were told the drop off location was actually at the rental office in Florence but the drop off garage was 2 blocks away. Still waiting on our final bill. "
ROME, IT - Reviewed by MATTHEW - July 01, 2016
" Good car. Fast and easy out and in garages for pick up and return. "
" We had to wait 1 hr to get to pick up counter. it only took a few minute once we got to counter and pick up at the garage was fast too. "
ROME, IT - Reviewed by PAOLO - June 29, 2016
" The car was brand new (only 4000km) and perfect for us, but the fan in the car was not working, therefore no A/C for the whole time. In the Italian summer, not very nice... this should be checked before renting the car! "
ROME, IT - Reviewed by DOMENICO - June 29, 2016
ROME, IT - Reviewed by RHONDA - June 28, 2016
ROME, IT - Reviewed by MARK - June 27, 2016
" excellent. received free upgrade. "
ROME, IT - Reviewed by JUDSON - June 26, 2016
" Online rentals in Italy worked out fine. "
" They're efficient and easy to work with. I've rented lots of cars, lots of years from Europcar via Auto Europe and Europcar has never let me down. "
ROME, IT - Reviewed by JOHN - June 26, 2016
" Great customer service and easy to boook "
" I loved the Alfo Romeo I had. The only problem I encountered was that I forgot to fill up the car before returning it and was charged about $87 for less than a half a tank of gas. "
ROME, IT - Reviewed by MANUEL - June 25, 2016
ROME, IT - Reviewed by PIERRE-GILLES - June 25, 2016
ROME, IT - Reviewed by DAVID - June 22, 2016
" Booking was easy. I did have to call to get the Europcar booking number. "
" Overall, we enjoyed the experience. However, the van was only 3/4 full, and yet we had to sign the paper saying it was "full" (as well as the damage assessment) before we got to see the van. The van was also cluttered with pop bottles and such from the previous renters, so it hadn't been cleaned out. "
ROME, IT - Reviewed by MICHAEL - June 20, 2016
" Only problem was GPS rental. You must provide some directions on use. There are none. We used trial and error but finally did OK. "
ROME, IT - Reviewed by CORINNE - June 19, 2016
" My experience with Autoeurope was very good with one exception. I was advised to rent a GPS which I was a bit inconvenienced while waiting for it to be delivered and then it turned out to be an unnecessary expense since the car that was available when I rented had a GPS built in. I was disappointed that there was no compensation adjustment for this expense. "
ROME, IT - Reviewed by MEKONNEN - June 18, 2016
" Very difficult pick up experience from finding the pick up place, assigned the wrong car, incomplete check out and a daring drop off process No one is willing to help and I have to really on many trial and error "
ROME, IT - Reviewed by MENACHEM - June 18, 2016
ROME, IT - Reviewed by WILLIAM - June 17, 2016
" I use you every year I rent in Europe. Very SAtisfied "
" Turned out very good! "
ROME, IT - Reviewed by MARK - June 16, 2016
ROME, IT - Reviewed by IAN - June 16, 2016
ROME, IT - Reviewed by DEEPAK - June 16, 2016
" Given the horror stories I had heard about car rental companies in Italy Europcar was quite good. It probably isn't to the same professional standard as companies in the US but we were satisfied with our rental eventually. The car was clean, relatively new when we received it. However, we weren't given good time or adviced to check the car for damages. We felt rushed and the documents were already signed by Us before we even got to see the car. There was some prior damage That I noticed later. I worried about it all trip but thankfully nothing was charged to me when I returned the car. Also the extra charges are not clearly explained and I had to figure them out myself. no instruxtions about car, driving rules etc. "
ROME, IT - Reviewed by GILBERT - June 15, 2016
" Everything was great about the recent car rental experience with Europcar except returning the car at your railway office in Rome -- which was a nightmare! The address provided was not unlocatable by the GPS. Better directions should have been provided by your personnel at the train station and should have been in writing with a map. "
ROME, IT - Reviewed by KURT - June 13, 2016
" Reliable and easy to deal with. "
" Relatively easy pick up. Very easy drop off. "
ROME, IT - Reviewed by MARVIN - June 13, 2016
" The actual Dollar counter was not clearly marked.. Walked rental cointers twice,finally had to ask for location. Training going on at time of rental, prepaid checkout took longer than usuall. Return was quick and efficient. Car was excellent. "
ROME, IT - Reviewed by JOHN - June 13, 2016
" No clear indication of what to do upon returning the car. "
ROME, IT - Reviewed by DOUG - June 12, 2016
" The process of selecting and reserving the car went very smoothly. We picked up in Rome and returned the car in Florence and setting that up went well. "
" The car was great. Picking up the car in Rome was a bit of an adventure due to limited street parking, but the staff was friendly and very helpful "
ROME, IT - Reviewed by DIANN - June 12, 2016
" Our rental experience was a very good one. Picking the car up in Rome was quick and efficient. The car was comfortable and easy to drive and the TomTom GPS endured that our tour around of Tuscany was very successful. The drop off of the car in Pisa was equally quick and efficient. I would definitely recommend Auto Europe car rental and will use it again myself on my next trip "
ROME, IT - Reviewed by RICHARD - June 11, 2016
ROME, IT - Reviewed by KATHLEEN - June 11, 2016
ROME, IT - Reviewed by GARY - June 11, 2016
" Return location poorly signed and difficult to get to, even if my hotel was 5 minutes walking distance from it. Once I got to it, the staff was courteous. "
ROME, IT - Reviewed by MARK - June 09, 2016
" I was very satisfied with my experience. The information provided by Auto Europe was clear, accurate and everything went smoothly. I also liked the opportunity to order and receive the GPS at a discount. Everything promised was delivered and at a substantial discount from going direct with car rental company! Thank you. "
ROME, IT - Reviewed by BRIAN - June 07, 2016
" I have used Auto Europe on multiple occasions and have always been satisfied. "
" I had to wait an hour to get my car. Apparently the vehicle i rented (automatic transmission) was returned late. The car was what we ordered and in good shape. So, overall it was a good experience. "
ROME, IT - Reviewed by CARLOS - June 07, 2016
ROME, IT - Reviewed by JAMES - June 05, 2016
" Upon arrival in Rome, service was very slow. There was a significant wait. Otherwise, the experience was very good. The car that I requested was available. The car was excellent and check in for the return went well. "
ROME, IT - Reviewed by GUY - June 05, 2016
" Great service! "
" Fast in and out "
ROME, IT - Reviewed by DONALD - June 05, 2016
" Good car / good people "
" I plan to use them again "
ROME, IT - Reviewed by WILLIAM - June 05, 2016
" Because of your outstanding service, prices, and customer support, AutoEurope has always been our go-to agent for the 30+ European rentals we've made since 1990. "
" Everything with our car, the rental, etc. was fine . . . I think. Because the Europcar at Piazzale Roma was closed when we arrived in Venice around 7PM on June 2nd (a half-day early), I slipped my rental agreement and parking receipt through the night drop box. I presume everything was okay, but have not received any confirmation from Europcar. Can you e-mail or have Europcar e-mail me a copy of my invoice from them? "
ROME, IT - Reviewed by WILLIAM - June 05, 2016
" Booking the car rental on line was fantastic and very easy. "
" Dollar needs a much larger sign to identify its location for the paperwork completion upstairs. We circled the rental car concourse area twice and finally had to ask a competitor where the Dollar rental booth was located. Once we found it, it went smoothly to get to the attendent. But then they did NOT have the car we reserved, they tried to up sell us to a bigger vehicle, they stuck us in a smaller vehicle than we reserved, it would not fit all our luggage and we had to switch to a different car, creating a paperwork nightmare. This delayed us for over an hour. Then they charged us for an entire day for bringing the car back 15 minutes late. Not a good experience. "
ROME, IT - Reviewed by RODNEY - June 05, 2016
" When we picked up the car we were directed to Hertz. The agent who helped us at pick up was excellent, our drop off experience with Hertz as usual as in the past, was terrible. The 3 agents in the office totally ignored us and attempted to pass us on to a small desk close to the office where no one appeared, after several minutes we went back into the office and told the 3 who were chatting among themselves that we had a plane to take back to London and insisted they accept the returned car, which they did reluctantly. "
" See above comments, regarding our experience with Hertz "
ROME, IT - Reviewed by SABATO - June 04, 2016
ROME, IT - Reviewed by ARTEM - June 04, 2016
ROME, IT - Reviewed by EILEEN - June 03, 2016
" The Rome desk did not have the car I reserved so I was offered an upgrade but it took an hour for them to produce the contract... Very disappointed. "
ROME, IT - Reviewed by WILLIAM - June 02, 2016
ROME, IT - Reviewed by CAROL - June 02, 2016
" The rental was very easy. We had to wait a little while for our car because it was being cleaned .Ever thing else went smoothly "
ROME, IT - Reviewed by MICHAEL - June 02, 2016
" I didn't get the alfa romeo giuletta I hoped for but the Volkswagon Golf we got was great. Europcar staff in the garage at pickup and return were friendly and very helpful. a great experience overall. "
ROME, IT - Reviewed by RICHARD - June 01, 2016
" Still the easiest, cheapest and most reliable way for me to book cars in Europe. "
" A bit too much paperwork in the office before the the rental, but a great car and great service "
ROME, IT - Reviewed by DAVID - June 01, 2016
" Was able to select the exact car, and Audi A3 convertible, that I wanted via Auto Europe "
ROME, IT - Reviewed by ROBERT - May 31, 2016
" very easy to deal with, accommodating, and very friendly "
" same as above "
ROME, IT - Reviewed by MARTIN - May 31, 2016
" Very pleased. Only issue was that when I returned the car the agent said everything was ok and did not tell me I was being charged a tax of $24 euro which later showed up on my credit card. if I had known I would have paid in cash but because I was not old I did not have the option. Otherwise I was happy with the car and my experience with Europcar. Thank you. "
ROME, IT - Reviewed by CHRISTA - May 30, 2016
ROME, IT - Reviewed by ALEXIS - May 30, 2016
ROME, IT - Reviewed by KEVIN - May 29, 2016
" Easy! Everything was pre arranged -- it went smooth! "
ROME, IT - Reviewed by JEFFREY - May 25, 2016
" Easy online booking process. "
" Had difficulty finding my rental car in the lot.