AUTO EUROPE PALERMO, ITALY Car Rental Reviews

PALERMO, IT - Reviewed by HENRY - September 12, 2025

" Car was clean and ready "

" Easy drop off with great signage in English "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by WILLIAM - September 11, 2025

" Excellent experience, receiving great rate about three months ahead of trip. Received car type I requested. Appreciated the courtesy of your US based customer service line rep who explained in great detail the policies and procedures regarding the breakdown coverage with zero deductible coverage. "

" Easy pickup in Palermo, some effort to upsell Europcar insurance but once I explained I bought Auto Europe zero deductible breakdown coverage and I knew how that worked( especially the reduced excess) the sales rep stopped asking. Received a Jeep vs Peugeot 2008 which was fine and the Europcar firm accurately detailed a few bumps and front end wear. I took a complete video of car outside and inside and added the dents and bruises located in the boot from luggage. Car ran great and didn't experience any issues while driving across Sicily. Returned car earlier on last day than expected due to decision to tour Catania in greatest depth. Drop off attendant was courteous and attentive and didn't complain when I asked for a receipt which clearly indicated "No Damages" Very good experience and will rent from AutoEurope and with Europcar next year. Just saw my refund of the €500 deposit posting as pending in my Visa account so once that clears we're good. Thank you sincerely "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by JACOB - July 11, 2025

" No surprise charges! "

" Picking up & dropping off the car were was as easy as pie. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ALAN - July 08, 2025

" Excellent experience "

" Easy process getting the vat and returning the car. Very lovely people "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by GABRIELLA - July 01, 2025

" Super helpful in understanding how and where we were going and provided a more comfortable car. Perfect. "

" Easy "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by PETER - June 23, 2025

" your service was appreciated- It took me a couple of moment to familiarize myself with the vehicle - but that happens with any new car- No trouble what so ever! "

" Your counter people were Very helpful- Especially after our long flight- they were patient and expeditious. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by EDUARDO - June 18, 2025

" Great experience providing variety and good value options "

" All very good "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by CAMERON - June 10, 2025

" The selection of rental car companies and rates can not be beat! "

" The employees at both the pickup and drop off locations were accommodating, helpful, and friendly. We encountered no issues or delays with the rental car process. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by MUSTAFA LEVENT - April 28, 2025

" I was very pleased with the car rental I made from Auto Europe, I would choose Auto Europe when I rent a car again, I can recommend Auto Europe to other users. "

" I was very pleased with the car rental I made from Avis, I would choose Avis when I rent a car again, I can recommend Avis to other users. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by JOHN - April 28, 2025

" Very easy to use, great price, and helpful service. "

" Very good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by THOMAS - April 22, 2025

" Would use company again "

" Very professional & helpful "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by MARY - April 19, 2025

" Love Europecar in Palermo!!! ❤❤❤ "

" Excellent service and staff Europcar in Palermo! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by BURT - April 16, 2025

" Helpful friendly and professional "

" Helpful friendly and professional "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by DRAZAN - April 10, 2025

" I do not know how, but you provide better value for the rented car than the rent-a-car companies themselves. "

" I didn't get expected Jeep Compas but I got brand new Ford Kuga! Cannot complain at all! "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ROBERT - March 23, 2025

" Thank you! "

" We had a fantastic time! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ANN - November 19, 2024

" The reservation and payment process went smoothly, and the Europcar rental I requested was perfect for my needs. "

" Europcar had the model I had reserved (no substitutions or pressure to upgrade) when I got to the Punta Raisi airport (Palermo) rental desk. The process went smoothly, and I was in my car and on the road quickly. The dropoff process went even more quickly. I recommend Europcar for an excellent rental experience. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by JAMES - October 25, 2024

" Excellent phone support for changing the booking due to travel delays. "

" Excellent easy pick up and return "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by JOHN - October 20, 2024

" Good price.and easy. Felt trustworthy. "

" It was.the way car rental should be. Woman at counter was great. Car was in good shape. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by PAUL - October 17, 2024

" Great variety of offerings, with organized and clear information. Very good values are reflected with transparency. They are great!! No surprises!! "

" All staff were very courteous and professional. The car rental experience went smoothly from the reservation, pick-up, to the return. This was my third rental with Europcar, and I plan to use them again. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by JOSEPH - September 20, 2024

" Seamless "

" Great fun car. Clean, new and perfect for our needs. "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by CRISTINE - September 15, 2024

" Had a great experience using auto experience "

" Good experience just wished their was windshield wiper fluid "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by GIACOMO - September 11, 2024

" The vehicle was excellent "

" Professionally efficient and personally courteous. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by MOLLY - August 24, 2024

" Great experience! "

" Great experience! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ELSAID - August 20, 2024

" Good service "

" Thank you for service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by STANISLAV - August 06, 2024

" All great "

" All great "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by PASQUALE - July 31, 2024

" Auto Europe provides top notch customer service. When we missed our connecting flight to Sicily because of flight delays, Auto Europe was able to quickly rebook my car rental at the Palermo airport for the same class of vehicle and also saved me $200. I love Auto Europe and always use them when I travel to Italy. "

" One of the PMO Hertz staff was very kind in helping us move our baggage inside the terminal so we could obtain a wheelchair for my elderly mother. I very much appreciated her assistance and pleasant attitude. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by JACQUELINE - July 07, 2024

" Auto Europe worked well for us on our recent trip to Italy. We rented two different cars and had no problems with the rental process. "

" Very easy process. No long lines. No problems. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ANTHONY - May 28, 2024

" Just fine! "

" Very speedy and good service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by JAMES - May 25, 2024

" It is worth it to know that they are a resource if needed. "

" Avis agent at Palermo rental desk was extremely helpful, knowledgeable and friendly. It was a pleasant experience and we would like to commend her. The car we rented was in excellent condition. At drop off at Brindisi airport the man who checked us in was great too! All was done easily. Avis and local employees are to be commended. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by STEPHEN - May 14, 2024

" Great company. Will rent from them again! "

" Great company. Easy to work with and reliable. Very pleased with the service. Will use on next trip to Sicily. Employees are all very nice and helpful. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by DEAN - May 02, 2024

" Very pleased, thank you! "

" very pleased. thank you. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ELENA - March 31, 2024

" everything went smoothly, nothing to complain about "

" everything went smoothly, nothing to complain about "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by GARY - March 26, 2024

" Easy transaction and good pricing. "

" Easy transaction with both pick-up and drop off. Car was in excellent condtiion. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ERIC - March 08, 2024

" All online; no personal interaction. Some trouble with the website, but got help online and became easier with a different browser. "

" Easy pick up in downtown Palermo and drop off at Catania airport. Quick, efficient, helpful. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by CHRIS - October 26, 2023

" Easy to book, everything worked well "

" Reliable and trustworthy, no surprises. "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by SIMON - October 12, 2023

" auto europe got me the same car i had reserved directly through hertz for $500 cheaper. Will always recommend to everyone. "

" Hertz was good and efficient. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by GEORGE - October 01, 2023

" Second time using Auto Europe. Will continue to use in the future "

" Staff was very helpful. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PALERMO, IT - Reviewed by RICHARD - September 24, 2023

" Professional and helpful "

" Very fast pick up and drop off "

Overall Value: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ERIC - June 28, 2023

" Easy online booking "

" Pickup took forever. Long lines and only two open counters. Car was very good. Brand new and exactly what we rented online (VW T-Roc convertible). Drop off was before officie hours, dropoff location is somewhat hard to find at the airport of Catania. "

Overall Value: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by GARY - June 08, 2023

" Professional "

" Professional "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by CARLTON - June 05, 2023

" Auto Europe offered a very good car rental price, and when the rental price dropped, they promptly refunded me when I asked for the better price. How nice! The car rental went very smoothly. Thank you. "

" This was one of the smoothest car rentals we have had. No lines to wait on. The car we had signed up for was the one we got. Thank you very much! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by SUSAN - May 31, 2023

" Everything worked really well: online search for cars, booking, pick up and drop off. "

" Staff were kind and professional. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ANGELA - May 30, 2023

" Customer service was excellent "

" Very easy process "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by PHILIP - May 26, 2023

" Easy to book, great car, easy pick up and drop off "

" Great car, easy pick up and drop off. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ROBERTO - May 26, 2023

" I have used Auto Europe over the years. I enjoy my experience with There representatives. When I have to call back in to make changes / modifications I have found them to be very efficient:) Thank you "

" Hertz at Palermo airport counter were efficient and very kind. vehicle was brand new! Drop off at the Catania airport the check in female representative was wonderful. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by JEFFREY - May 20, 2023

" I'd use this company again for trips to Europe "

" Staff was efficient, knowledgeable and pleasant "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by IVA - May 10, 2023

" Rent was cheaper as if renting the car directly with rent a car company. All conditions were very clear. "

" Staff was friendly, car was new, drop off was simple. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by MAREK - May 07, 2023

" We were happy about our experience. "

" Quick, no waiting time, easy "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by GENINE - May 04, 2023

" All went smoothly "

" Efficient and professional "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by LESLIE - April 20, 2023

" Very positive "

" The whole process went very smoothly. I had to make a change prior to the trip and the customer service rep was very helpful. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by JERNEJA - March 31, 2023

" It was easy to find the right car with the great assurance. It was very clearly written. "

" Everything was as we ordered, the staff was quick, clear and nice. The car was great. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by PIERRE - January 22, 2023

" Great experience, incredible rates and easy experience on the phone when I called to make a change "

" No complaints. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by DANA - December 28, 2022

" Easy to navigate and find the right vehicle and location for pick up and drop off. "

" Extremely easy to pick up and drop off. Vehicle was great. No problems returning car. Affordable. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by CHRISTINE - November 03, 2022

" Nice car!! "

" We had to wait over an hour to get a vehicle. Other than that everything was perfect. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by TERRY - October 29, 2022

" Always helpful and efficient. Thank you. "

" No problems. Very satisfactory. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by MICHAEL - October 13, 2022

" The booking was simple and worked as advertised. "

" Everything went smoothly. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by MICHAEL - October 11, 2022

" Again great experience. After the support you provided in a recent Avis rental dispute, this rental experience was again smooth and without any issues. "

" Excellent process during booking, pick up and return. The car had many scratches but worked perfectly well and corresponded to the booked brand and size. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by DENISE - October 02, 2022

" Very easy to use. They were very responsive when I had questions "

" Great experience. Car was like new. Pickup and drop off very easy. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by SUZANNE - October 01, 2022

" I first read about Auto-Europe on line.. I would highly recommend their services! They take the worry about hiring a car, scams, translation issues and concerns. We decided to drop our car off in Sicily in a different location AutoEurope we're brilliant responding to our query immediately in English. They also sorted our preferred car with Hertz acting as a broker. We really appreciated their help! Thank you "

" Our experience with Hertz both in Palermo and Taormina was excellent. We would highly recommend them. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by JOSEPH - September 22, 2022

" Always a pleasure. Price of rental dropped after initial booking and the folks at Auto Europe were able to get me the new lower price with no issues. "

" Easy pick up and drop off. Friendly and helpful staff on both ends. Car is good condition. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ALEXANDER - January 05, 2022

" Auto Europe is the first site I turn to when renting a car abroad. "

" Palermo counter staff was very helpful. The condition of the vehicle was excellent. Drop-off went smoothly and swiftly. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ROSARIA GAETANA - September 18, 2020

" Very happy. "

" Overall very satisfactory customer service. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ERIC - March 27, 2020

" Very easy to work with. Always available by phone "

" All good "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by CHARLES - December 09, 2019

" Very easy to arrange rental car, pick up and return was easy. "

" Cost was easily explained as insurance was an issue renting in Italy. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by MICHAEL - October 28, 2019

" All good things "

" The office was hard to find and needs more signs "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by BRUCE - October 28, 2019

" Excellent service and prices- especially when you factor in zero deduction insurance which can easily double the price of directly dealing with a car rental company. "

" I've given "Very Satisfied" across the board but 2 things of note: hertz did not have the size car I wanted so was "upgraded" to a vehicle that was huge and not a good fit- literally for Sicily streets and 2 I never received photos of the car promised at the time of rental. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by JACQUES - September 29, 2019

" Everything was done smoothly "

" Everything went fine "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by GEORGE - August 18, 2019

" My experience with Auto Europe has always been good, whether I process the rental online or with one of your representatives. "

" I have given a 7 to the counter experience and to AVIS overall because of a hard sell for additional "vandalism insurance." This does not happen without corporate being aware. What is this all about anyway? A waste of my time (like 10-15 minutes) and playing on people's fears that they will be stuck with a huge bill should the car get a scratch. How AVIS knows the difference between damage done through vandalism or an accident, beats me. And does it really matter? I was assured by American Express that I did not need any additional insurance for damage to the car or property damage. Instead, the counter person insisted that I would be liable and the expenses could be in the thousands of dollars. This is a shakedown, pure and simple and Auto Europe should insist that AVIS cease this nonsense. At a minimum, Auto Europe should provide consumers with clear information about what additional insurance might be necessary, depending on what coverage is provided through credit card companies when you use their card for a rental. "

Overall Value: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by CHRISTOPHER - August 18, 2019

" Thanks! "

" Great experience with Europcar! Both pick up and return was easy and the vehicle was excellent, pleasure doing business with you! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by STEPHEN - July 12, 2019

" Everything went great, the reservation was there, the car was there & ready and I drove off on my vacation as planned. "

" The whole experience was great, the only negative comment I would make is that when you pick up your rental car someone should review all of the options on the vehicle and how to operate them, such as the cruise control, there was no owners manual in the car so I never got it to work. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by VITO - June 18, 2019

" Excellent site to rent car. "

" Car was to have a full tank of gas as stated on invoice, but was only half to 3 quarter full. Didnt notice until I had left airport. Showed photo proof of gauge and mileage when dropping off car. Was offered 10% discount on next rental. Worthless. "

Overall Value: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 1

PALERMO, IT - Reviewed by MARTIN - June 16, 2019

" Totally satisfied "

" Excellent experience...will definitely use again and highly recommend to others "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by TREVOR - April 15, 2019

" In most cases Auto Europe consistently provides the most competitive pricing for car rentals in Europe, as well as reliable and friendly customer assistance. "

" Car ready at specified pickup time. Car clean and in good condition. Smooth & pleasant experience at dropoff. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by PANAGIOTIS - April 04, 2019

" Amazing first experience. I got the best price for the car i wanted a respectable renting company of Sicily with the best possible insurance. Will definetely be using it again. "

" Only problem was that when i picked up the car half of the marks on the car were not in the list. The lady from Eurpcar added them by hand after i asked her to. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by DIANE - January 28, 2019

" Everyone that I spoke with was friendly and efficient. No hang ups and no problems. "

" This was a great car and a great experience. No problems! Wish I could buy a Twingo in my country!! It handled so well and got such good mileage, I loved it. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by MIGUEL - November 08, 2018

" AutuEurope has worked very well for me in many places. "

" Pick up of the car as well as drop-off was flawless. Very positive experience. The car was in very good shape and made our tour of Sicily a real pleasure. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ANDREW - October 27, 2018

" Excellent "

" A little under-powered (Smart 4-door) .. especially for some of the hill towns in Sicily ... "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by MALCOLM - October 27, 2018

" Easy "

" Easy "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by VITO - September 30, 2018

" Great customer service "

" Great customer service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by KIM - September 30, 2018

" Good "

" Had to wait quite a while for an available car for pick up. The gas tank was NOT full & immediately filled it for €20 but was charged for NOT returning the gas tank full, I should have taken photos !!! "

Overall Value: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by MAARTEN - September 12, 2018

" Great experience en simply reducing costs. Would certainly recommend. "

" Hertz is en great company, nothing bad to say. Great help at the counter and the car was ready waiting for us to take it off on our holiday. "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

PALERMO, IT - Reviewed by CARMELA - August 29, 2018

" Very nice and kind "

" Very courteous "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 7

PALERMO, IT - Reviewed by MADALYN - July 31, 2018

" No problems whatsoever! Experience was great! "

" The wonderful young woman at the counter in Palermo airport was so incredibly friendly and efficient. She was the best part of the rental experience. :) I can't remember her name, but she had curly dark brown hair and some freckles. She's the best!! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by HARISH GANESH - July 25, 2018

" Very positive. Highly recommend. "

" I was very anxious about the rental as it was my first time. However, everything went off smoothly. The only downside was that I ordered a A3 (or similar car) but was provided a Jeep Kompass. Although it was not a similar car to A3, in my opinion, it was a blessing in disguise as our travel included a lot of steep climbs. Because of this, I give a rating of 8. If not, it would be a 10. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by PATRICK - May 22, 2018

" Very easy to work with. "

" I received the automatic car without a problem. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by JEFFREY - April 21, 2018

" The Auto Europe reps have been very helpful each time I have called them. "

" Renting the car went very well except for the drop off. The gas tank was 3/4 full and I was prepared to pay the higher price for the refueling. The rep said it would cost me two euro per leader which was OK with me. However when I receive the bill there was also A 24 or €25 refueling fee which I was not told about. If I had known that I would have gone and got the gas myself. "

Overall Value: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by JOHN - April 19, 2018

" Very pleased with the total experience. Will rent again from Auto Europe "

" Highly recommend "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by DAVID - April 15, 2018

" Excellent "

" Pleasant, efficient. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by JOHN - April 05, 2018

" My experience was fine. "

" It was no muss, no fuss, no bother. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by LEV - November 30, 2017

" Very good. Recomend "

" Really good experience. The staff in Palermo was very helpful "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by CONCETTA - August 25, 2017

" Great experience "

" Very helpful "

PALERMO, IT - Reviewed by L.ENO - August 08, 2017

" Great job all around "

" GREAT JOB ALL AROUND "

PALERMO, IT - Reviewed by DANIEL - July 15, 2017

" Excellent service. Car was in the wrong marked spot, but a representative quickly found it for us. Car return was smooth and efficient. ** One minor suggestion--- I was looking for "Auto Europe", car rental was under "Eurocar or Europecar" ... a little confusing. "

PALERMO, IT - Reviewed by SIMON - July 08, 2017

" No issues in my rental process. The rental car was very nice! "

" Nice car, in good condition. "

PALERMO, IT - Reviewed by WILLIAM - June 23, 2017

" The people in Palermo--both at the aircport and downtown--were very helpful when we wanted to modify our plans. The rental was highly satisfactory in all other respects as well. "

PALERMO, IT - Reviewed by ARTUR - June 15, 2017

" Everything worked out as planned "

PALERMO, IT - Reviewed by MARA - June 14, 2017

" The car was nice, and pickup and dropoff were quick with no issues. On the downside - the car had quite a lot of cosmetic scratches (10+), mostly noted down, though there were several other tiny ones that weren't mentioned. Given the number of stated scratches, we didn't bother with these ones and we had no issues when returning the car, but it still gave us a bit of anxienty. The worst experience was with the call centers in Palermo and Catania. The people answering the phone barely understand english, and couldn't give us basic answers about driving in Sicily. One question was about highway toll booths - the answer was "i don't know, i am on a chair in palermo office, how can i know?". This is absurd, how can you not know? "

PALERMO, IT - Reviewed by GIOVANNI - June 10, 2017

" good clean car, easy and economical to drive. the lancia is the ideal car to drive for a couple. "

PALERMO, IT - Reviewed by RICHARD - June 05, 2017

" We always use Auto Europe. It is easy to set up a contract with them, and we always receive excellent service. "

" Very fast, efficient check in and checkout and the car was great. "

PALERMO, IT - Reviewed by JAMES - June 01, 2017

" this was very pleasent renting in Palermo Sicily, the staff treated the people very mannerely, I will still avoid renting from you in Lisbon Portugal, Or I find out there has been a major change in the staff there, "

" quit and with respect "

PALERMO, IT - Reviewed by BRIAN - May 12, 2017

" It as excellent thank you "

" Excellent thank you "

PALERMO, IT - Reviewed by STEPHEN - May 12, 2017

" Easy to navigate web site. Good rates . Good reputation. "

" Loved the car, a Lancia. Pick up and drop off went well. "

PALERMO, IT - Reviewed by ROBERT - May 09, 2017

" Perfect so far! "

" The rental was clean on the interior but dirty on the exterior. They said it was due to the rain in the night. It didn't rain in Palermo...we had to use front and rear window wipers to see out of the windows. Other than that, they were very good. "

PALERMO, IT - Reviewed by GENINE - May 06, 2017

" Very easy and clear "

" Surprisingly easy and clear! Agents were helpful and efficient. Car was brand new and so excellent condition "

PALERMO, IT - Reviewed by ROBERT - April 29, 2017

" The agent at the car rental was very helpful. The car was great. It was difficult finding Notarbartolo Station, Palermo to pick the car up and even more difficult finding it for the return. It would be helpful to have directions or a map for car rental places that are not in the center part of the city, hence, not on a standard tourist map. "

PALERMO, IT - Reviewed by MICHAEL - April 25, 2017

PALERMO, IT - Reviewed by BRUNO - April 25, 2017

PALERMO, IT - Reviewed by ALEXANDRIA - January 07, 2017

" All good, not exactly clear about pick up location but not knowing Palermo I guess that should be expected. Reasonable price, car was ready and just as we ordered. "

" Drop off was quick and easy. Best foreign car rental experience. "

PALERMO, IT - Reviewed by ANNETTE - December 15, 2016

" Great rental company "

" Very good atairport . Return was in siracusa a little far from downtown but google map still gives you an old address. Also second driver $30 a day "

PALERMO, IT - Reviewed by LINDA - December 14, 2016

" The online booking was straight-forward. The information provided was reasonably complete. "

" The Palermo airport office did their job reasonably well. I got the sense that the staff in the parking lot was reluctant to engage, perhaps because of limited English. Otherwise it was fine. We got the car and got out without a major problem. By the way, we used Google maps for the trip on an unlocked, data-only cellphone plan. I had pre-downloaded links to the routes in emails, and accessed them on wifi at our hotels. The phone only got stuck on re-routing once, but the already downloaded map provided enough guidance to get us back on the original route. I'd recommend carrying a good paper road-map as well. "

PALERMO, IT - Reviewed by MICHAEL - December 01, 2016

" Very smooth transaction ! Thank you ! "

" Friendly and professional personnel. I was in and out with minimal time spent. An excellent car at a reasonable price ! "

PALERMO, IT - Reviewed by STUART - November 29, 2016

" All went smoothly. "

" A good experience, again. Staff were helpful. "

PALERMO, IT - Reviewed by ELLEN - November 26, 2016

" The Ford Fiesta we rented was comfortable and trouble-free. Picking up the car and dropping it off were both easy--Palermo and Rome. For a small car, this model had a fairly roomy luggage compartment. It held 3-4 twenty-one inch bags and a backpack. "

PALERMO, IT - Reviewed by BRUCE - October 28, 2016

" Auto Europe was very easy to book. And the car rental was great. "

PALERMO, IT - Reviewed by RONALD - October 26, 2016

" Turing in the car in Catania was unpleasant. we tried to get to the office by 10:30 am having been told there was a 1/2 hour grace period thinking we had rented the car at 10:00. found out later they started the 24hour clock at 9:40+/- since we rented a little early. Was surprised and disappointed to be charged an extra day. All in all it went well, loved the car "

PALERMO, IT - Reviewed by NORMAN - October 24, 2016

" Pickup and return went smoothly. "

" I ordered a Fiat 500 and was told there were none available even though there were several in the lot. Informed they were going to be sold. So ended up with a Fiat Panda which was OK. "

PALERMO, IT - Reviewed by LORENZO - October 22, 2016

" just note they have no desk in the terminal , customers must take the bus to the rental car facility "

PALERMO, IT - Reviewed by DAN - October 22, 2016

" Everything went well. Have been using Auto Europe for 35 years with almost no problems. "

" Hertz is not in the terminal as voucher indicated. Bus to external desk and lot. "

PALERMO, IT - Reviewed by WILLIAM - October 18, 2016

" Agent I usually speak with has been very helpful and I thought to bring some small gift to show my appreciation For the helpful attitude in Palermo "

PALERMO, IT - Reviewed by PETER - October 17, 2016

" Good service both on line and on call number. "

" Had to record damage on car. Gas was not full "

PALERMO, IT - Reviewed by DAVID - October 17, 2016

" Your reservation should make much more clear that the car is not picked up at the main rail station. It is deceptive that the first line of the agency is the main rail station, but the actual pick up point is a distant rail station. "

PALERMO, IT - Reviewed by LUCIANO - October 17, 2016

PALERMO, IT - Reviewed by JONATHAN - October 17, 2016

" The car with the features we wanted was ready at the appointed time and the EuropCar associate was courteous and halpful. "

PALERMO, IT - Reviewed by PAUL - October 12, 2016

PALERMO, IT - Reviewed by FRANK - October 11, 2016

" overall very easy "

PALERMO, IT - Reviewed by NICHOLAS - October 06, 2016

" Professial "

" Profesial "

PALERMO, IT - Reviewed by VITO - October 03, 2016

PALERMO, IT - Reviewed by MARIO - October 01, 2016

" sono molto contento delauto e della conpagnia "

PALERMO, IT - Reviewed by ROBERT - September 29, 2016

" Everything went smoothly . The car was ready and more than acceptable. Loved the car in fact, a Fiat TIPO. Drop off was aficionados as well at the Hertz return. "

" Swell. All around efficient and well done. "

PALERMO, IT - Reviewed by JOHN - September 26, 2016

" Great website, best prices. I added the full insurance (which I highly recommend for Italy) at a very reasonable price. "

" Very easy check-in at EuropCar in Palermo, very pleasant people with workable English skills. The Panda I got was SWEET to drive -- plenty big for two adults and even carried four people, with luggage (some on lap) for one hour from the airport. Check-in at Giardini-Naxos was even easier. If you rent in Italy, get the Panda! Nice skinny car for these skinny roads, and short enough for these narrow parking places. "

PALERMO, IT - Reviewed by FABIO - September 26, 2016

" Working in a car rental company in Italy I know how you work .. the same good experience on the other side of the desk.. everything good...strongly recommended "

" Very nice employee smiling during the Rent (not always it happens ) and really customer oriented... both at check out and check-in time "

PALERMO, IT - Reviewed by GRACE - September 25, 2016

" the counter teller was very helpful and pleasant, the GPS arrived as expected, no problems and I would definitely book you again "

" the counter teller was very helpful and pleasant, the GPS arrived as expected, no problems and I would definitely book you again "

PALERMO, IT - Reviewed by DAVID - September 19, 2016

" Great Service!! Friendly and efficient! "

" Great Service!!! Friendly and efficient! "

PALERMO, IT - Reviewed by PETR - September 07, 2016

" Worked well for me. "

PALERMO, IT - Reviewed by MICHAEL - August 19, 2016

" My flight landed at 6:30am, but the rental desk didn't open until 8:00am. The staff was courteous and I'd rate them at a 10, but I was less than thrilled that I had to wait for an hour from the time my flight landed to pick up the car. "

PALERMO, IT - Reviewed by EDUARDO - August 18, 2016

PALERMO, IT - Reviewed by JANIS - July 26, 2016

PALERMO, IT - Reviewed by MARY - July 21, 2016

" Clear and easy registration and confirmation. "

" The customer service personnel was extremely helpful, knowledgeable and quick. We were provided with a top notch Volvo that was perfect for our entire trip! That said, we also rented a portable modem for wifi at the counter and logged on ( to use with cell phones only) After @ 5 days the unit malfunctioned (connected-no internet) and we had to returned to the airport Europcar counter and was quickly provided a replacement. (inconvenient!) Once again, after 5 more days, the new unit similarly malfunctioned, but we could not return for a replacement, again-we were left without a viable wifi connection for the remainder of our trip. .Disappointing. "

PALERMO, IT - Reviewed by PHILIP - July 16, 2016

" Near new vehicle, clear documentation and explanation of add ons. Very good coomunication and sign off on return at Catania. Staff at Palermo could have been a bit more customer focused. "

" See above. "

PALERMO, IT - Reviewed by MATTHEW - July 12, 2016

" easy experience - good website "

" Easy experience - good locations - nice people on the phone in the US too. Worry-free car rental was a nice addition to our vacation. "

PALERMO, IT - Reviewed by KEIR - July 03, 2016

" Second time I rented with autoeurope in Palermo. First time I was charged with bumper damage to car, which I deny was there. Couldnt do anything since I dropped the car off after hours and used the key drop box. This time I dropped the car off during regular business hours. Car was checked over by an employee who signed off on there being no damage. I hope there are no surprise charges later on. I have used autoeurope before and have always had good experiences. "

" Please see above review of autoeurope since it relates to europe car. With one exception in Palermo 2 years ago my experience had been very good. "

PALERMO, IT - Reviewed by BRENDA - June 28, 2016

" Our agent Manuela was terrific "

PALERMO, IT - Reviewed by KENNETH - June 26, 2016

" Great Car! Great Staff! "

PALERMO, IT - Reviewed by LARRY - June 24, 2016

PALERMO, IT - Reviewed by KAREN - June 20, 2016

" Car was great, new. Easy pick up and return. No problems ever with you guys. "

PALERMO, IT - Reviewed by NORMAN - June 13, 2016

" Booking was pretty easy and straightforward. It was a little difficult to determine the actual/appropriate size of the car to choose since a some of the different classes (of the smaller cars, at least) looked pretty similar. The "representative" car looked more "sporty" than the car we ended up getting. "

" Having offices closed for 2+ hours in the middle of the day makes scheduling difficult for travelers. But that is their culture and we certainly understand. The biggest factor is that we wish (or perhaps there was?) there had been a "non-smoking" option for the car. I absolutely STUNK like an old ashtray. The car's windshield was filthy with water spots that we were never able to remove despite washing. Fortunately, all driving was during daylight hours. That is nit-picking, though. The car performed fine. The p/u was straightforward. The cigarette smell was annoying but understandable in southern Italy! "

PALERMO, IT - Reviewed by BART - June 06, 2016

" The first van was dirty and had a bad smell. They swapped units for another without any issues. "

PALERMO, IT - Reviewed by DAVID - May 30, 2016

" Easy check in and no lines. They upgraded, for a fee, to brand new BMW with automatic transmission. Great car and great service. "

PALERMO, IT - Reviewed by MURRAY - May 11, 2016

" Agents are very courteous and professional. "

" Things went smoothly for the most part. We liked the car. The only issue was the Avis agent would not accept my credit card because the numbers were not embossed, they were just printed on the card. It is a chip card and I have used in hundreds of establishments, including elsewhere in Europe and Italy. It created an inconvenience. Agent should be educated in cards from the US. "

PALERMO, IT - Reviewed by MARCOS - May 09, 2016

PALERMO, IT - Reviewed by FRANK - August 28, 2015

" very smooth rental and i would rent again with you "

" it is my clearly preferred partner and i think it is the no. 1 rental car company worldwide. the local services in palermo were excellent and extremely quick. the employees of EUROPCAR are outstandingly customer oriented which in many cases is a clear deficit with other rental car companies. "

PALERMO, IT - Reviewed by JAN - August 17, 2015

" very easy booking. "

" Nice almost new car. Picking up car took less then 5 minutes. "

PALERMO, IT - Reviewed by BARTHÉLÉMY - August 16, 2015

PALERMO, IT - Reviewed by WEI - June 11, 2015

" it is good "

" it is good "

PALERMO, IT - Reviewed by CHRISTA - June 01, 2015

" Absolutely perfecto. I will miss the alfa romeo! "

PALERMO, IT - Reviewed by PETER - April 18, 2015

" Great Service, have used them for years, have never been disappointed. Highly recommended. "

" Great Service "

PALERMO, IT - Reviewed by CYNTHIA - August 30, 2014

" Everything was perfect .. even when the first car i rented (FIAT 500 LV) broke down, the Palermo/punta raise office was very helpful in replacing the fiat with a peugeot (although i had to take a taxi from roadside in castellamare del golfo to punta raise!!! but was reimbursed and on my way within 5 minutes.) no problems whatsoever. all good. thank you. "

PALERMO, IT - Reviewed by FRANK - August 13, 2014

" Easy online booking and by phone updates, if needed. "

" Second time using this company. Very satisfied. Only recommendation is that check-in or car pickup would running more quickly. The wait in line can be extremely lengthy - especially at big airports like Rome's Fiumicino. Otherwise, rental experiences have both been successful. "

PALERMO, IT - Reviewed by BORIS - July 27, 2014

" I've been Auto Europe customer since 2008 and use their services more then 7 times. Only once had a problem with car return - in the North Tenerife Airport office. All other times service and cars were always great. Also Auto Europe maintains the best prices for the summer Europe car rental for the last 6 years. "

" Quick service, was presented with three cars in the rented category. Local office also offered portable WIFI device at the very attractive price. Great, friendly service. "

PALERMO, IT - Reviewed by LASLO - July 20, 2014

" We had to wait 2 hours for the car. "

PALERMO, IT - Reviewed by JANIS - July 05, 2014

" Excellent service and personal. No problems with car whatsoever. "

" Excellent !!! "

PALERMO, IT - Reviewed by JOSEPH - June 24, 2014

" I wanted a small car and received a fiat 500 L a large car. It was ok for us but not what I wanted. I returned the car 3 hours past my deadline and was charged a full day. The total charge was about $ 177.00 "

PALERMO, IT - Reviewed by VOLKER - June 14, 2014

" Wanted a VW Polo, but received and old Fiat Punto.. Although I do know that this is the same car category, I wasn't happy with the downgrade. Especially when seeing the car in such a miserable condition: unwashed and poorly maintend (e.g. Zero water in the windscreen washing tank). Europcar in Palermo was also much more thorough when I returned the car, but didn't have any time for my concerns when picking up the car "

PALERMO, IT - Reviewed by GEORGE - June 07, 2014

" Overall experience was great. Drop off in Catania a bit tricky. Need better signage "

" Pickup excellent and car was clean and perfect. Staff pleasant and efficient. "

PALERMO, IT - Reviewed by JAMES - June 05, 2014

" nice car, nice people, nice experience "

" easy to do business with "

PALERMO, IT - Reviewed by DANIEL - June 04, 2014

" Booking is very simple and documentation/vouchers provided are very useful. "

" Car was great. Sicily was beautiful. Employees were great. Got charged an extra day on my Florence/Rome rental but I've that had nothing to do with the Sicily rental. I've put in a request to customer service on the Florence/Rome rental. Thanks! "

PALERMO, IT - Reviewed by JOSEPH - June 01, 2014

" very good "

" very good "

PALERMO, IT - Reviewed by SALVATORE - June 14, 2011