AUTO EUROPE FRANKFURT, GERMANY Car Rental Reviews

FRANKFURT, DE - Reviewed by JOHN - January 24, 2023

" This rental went well "

" This rental went well "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by DOUGLAS - January 20, 2023

" We ALWAYS rent with AutoEurope... the best rates and always great service! "

" Excellent service... friendly professional agents "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by GUENTER - January 03, 2023

" I'll definitely use Auto Europe again. I appreciate the inclusion of the LDW (for a reasonable price) in this rental! "

" All went well - as expected. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by BRUCE - December 30, 2022

" Very happy overall. "

" Rental was easy, customer service excellent. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by JEFFREY - December 16, 2022

" Very satisfied "

" Very satisfied "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by EDWARD - December 15, 2022

" Our experience with Auto Europe was fantastic. The car was great and the staff were always very pleasant to work with. "

" Our experience with Renault was fantastic. The car was great and the staff were always very pleasant to work with. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by HYUNJOON - November 20, 2022

" always using autoeurope when renting "

" smooth rental process same car provided as resevation "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by EDWIN - October 25, 2022

" Again, great dealing with AutoEurope "

" Excellent experience. Great car! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by JOSEPH - October 15, 2022

" Very pleasant experience will be renting again next trip "

" Very pleasant experience will be renting again next trip "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by CHRISTOPHER - September 04, 2022

" Always excellent service. "

" Have used your company several times - always excellent service. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MICHAEL - May 25, 2022

" Very easy booking and billing experience. "

" Great location, easy pickup anddrop off. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by BENJAMIN - January 14, 2022

" Very efficient and good services for car rental outside the US. Will use it again as long as the price is good in the future. "

" Very good car rental agency. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by GEORGE - January 09, 2022

" Efficient as always. "

" It was an excellent experience. I have had some in Europe that were not so good; it was a delight to have everything go so smoothly. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by JOERG - December 13, 2021

" you agents ae the best "

" everything was perfect "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by CARRIE - March 30, 2021

" Good experience "

" Counter staff spent a great deal of energy trying to 'upsell' but neglected to provide pertinent information regarding the pick up of the car. "

Overall Value: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MONICA - July 07, 2020

" Easy to use, I like the option of full coverage included, so I don't have to worry about that after a 10 hour flight "

" Not too long of a wait, upgraded from vehicle booked to a premium car "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by OTFRIED - July 01, 2020

" Almost always get best rate at Auto Europe "

" Very friendly agent at counter "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by HARDEEP - April 01, 2020

" It is good "

" We had booked a BMW 5 series and we were an hour before the booked time. They didnt have BMW 5 series so they lowered the catagory to Audi A4 and still charged us the rate for BMW 5 series. their reasoning was that since we booked with Auto Europe they can not change the rate. "

Overall Value: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 4

FRANKFURT, DE - Reviewed by DAVID - March 30, 2020

" Will always use you folks. I have a house in Germany and go several times per year. Have always had a great experience "

" As usual a wonderful rental experience. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by SHARON - February 28, 2020

" Been doing business with for decades and often. Always feel confident about the transaction and in the event something should not be right that they would immediately correct any problems. "

" Seamless. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ANGELIKA - February 28, 2020

" Dollar works with Hertz at the Frankfurt Airport - just a little confusing... In the end, I got excellent service... Thank you!!! "

" Dollar works with Hertz at the Frankfurt Airport - just a little confusing... In the end, I got excellent service... Thank you!!! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by OSMAN UGUR - February 05, 2020

" Everything was good and i will definetely use Autoeurope app in my next rental. "

" Good staff and good car. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MARC - February 01, 2020

" Very good "

" Car wasn't clean but overall not a problem "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FRANKFURT, DE - Reviewed by MONICA - January 29, 2020

" Easy to book, never a problem. Will gladly use again next time. "

" No problems, after a little wait I got my key and was off to pick up the car. Staff friendly. "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by CLAUDIO - December 10, 2019

" We always use Auto Europe for our rentals in Europe. We never had a bad experience. Please keep up the great work. "

" Great car and great value. The counter staff were very helpful and spoke very good English which helped. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by CRAIG - December 08, 2019

" You are the Best! "

" Thanks for the service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by CHRISTIAN - December 07, 2019

" Good value "

" As usual great value and service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by HEIKO - December 06, 2019

" Great cars, very well maintained, fabulous customer service "

" Great cars, very well maintained, fabulous customer service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by JERRY - December 05, 2019

" I will always use dollar because I can use my debt card and I got a free upgrade "

" I had a great experience and very nice gut I dealt with in Frankfurt Germany "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by OTAVIO AUGUSTO - December 04, 2019

" Excelent prices and reliable site! I am very satisfied! "

" Everything worked properly! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by WERNER - November 24, 2019

" Very nice people and promptly picked us up at the Hotel to get our car. "

" We were very satisfied with our Peugeot vehicle in Germany and have been customers for a few years. Will recommend you to our friends. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by SUSANNA - November 14, 2019

" Good value for the money. Like the idea that insurance, no deductible is included on long term leasing. "

" Excellent customer service. Easy application process. Pick up of vehicle was easy once we made contact with local office. Customers should contact local office prior to arrival because directions from US office not always accurate. We spent an hour looking for a location that did not exist. Call local office ahead of time. Other wise everything was hassle free. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by LARRY - November 11, 2019

" Everything worked as described. No hiccups or problems. "

" Quick & easy pickup & drop off. Attendant upgraded our vehicle. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by DAVID - November 04, 2019

" Good looking car, everything inclusive made it a worry free experience "

" Great experience, having a dependable car for a fixed price "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by RICHARD - October 30, 2019

" Associate was very helpful working to get us a vehicle sufficient for our luggage needs. The associate was also very helpful at informing us that we would need to obtain Autobahn toll/passes for driving in Austria and Switzerland. "

" Pickup location at Frankfurt airport was not clearly noted. Apparently we were supposed to pickup at a different terminal. Websites needs to be more clear about the storage capacity of the vehicle. We had 3 large and two medium suitcases as was described on the website would fit in our C-series Mercedes. We were informed our medium suitcases were what the description meant as large. A larger vehicle was required at substantial more cost. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by TERESA - October 29, 2019

" And AutoEurope has been equally as great. "

" This was our third time leasing thru Peugeot. We have had an excellent experience each time and the quality of the vehicles has been great. We would not hesitate to it again!! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MARK - October 28, 2019

" Wonderful car and service. Checkin too slow "

" Wonderful upgrade free! Line at check in counter was way to long - it took us 50 minutes!! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by TOMMY - October 24, 2019

" Your staff at both pick-up and drop-off were outstanding. The car preformed outstanding and we had it detailed the day we returned it in Rome. We will look forward to doing business with you again. Tom, Springfield, Missouri USA "

" We had rented a Peugeot several years ago while in Spain and loved the performance and we had space for the 4 adults and all our bags. We are planning another trip in two years and will try and schedule a Peugeot again. Thank You! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by URSULA - October 23, 2019

" Will recommend any time, did already to 2 friends for next year "

" The driver manual was only in French Had a little problem in interior light as well with gps,even after 4 of my nephews tried to figure it out "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by CINDY - October 21, 2019

" Excellent "

" Excellent value, great gps , recommended to our friends! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by THIAM BENG - October 14, 2019

" easy to use and make changes "

" fast n easy "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by BENJAMIN - October 13, 2019

" Good staff, good service. "

" Great experience, good deal! All as advertised and no problems! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by FRANZ - October 06, 2019

" It is easy to order and reserve a vehicle through Auto Europe. The delivery and the return of the car has always been without problems. The staff is very helpful. "

" The car is always delivered in impeccable condition. We never had any problems with the vehicle or with Peugeot. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ELZEARIO LUIZ - October 04, 2019

" It is always great to count on Auto Europe team. "

" Everything was great with Peugeot auto Europe "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by JIAWEI - October 03, 2019

" Excellent service and documentation "

" Brand new and powerful car. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by DESIREE - October 03, 2019

" Very friendly "

" Good service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by JOSEPH - September 30, 2019

" Great customer service! "

" Very friendly customer service! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by CARLOS MARIA - September 30, 2019

" Always been satisfied with Auto Europe. Very nice choices and best rates and hassle free service. "

" Excellent car hire, very satisfied with car I got. Have been a frequent traveler for several years in Europe and always use Europcar for my car hire. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by OLGA - September 29, 2019

" Great experience "

" Great customer service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by NANCY - September 29, 2019

" Very easy and user friendly. It was really fast to decide which car and rental should we use. "

" The entire process was very smooth and fast, I didn't experience any problem. The people who provoded the service were very kind. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by HILAL - September 10, 2019

" It is an excellent car rental website which gives you many choices in the types of car brands, transmission and insurance coverage from the company itself from different well-known companies in most countries all over the world "

" All things was perfect to me, but i face one problem with the lady in counter disk when arriving to collect the key. She said that the car I rented not available (passat) so she should give us a similar car but she give us a choice to have a low level car(1.0) or we have to pay more money to give us a better car like ( passat wagon) about 100 euros. But I refuse that and she said that the problem is from the company website i booked from because they offer cars that not available with them. Then she let us wait for half an hour then she asked me if I will pay more to have upgraded car and I also refused and said to her i want a car or similar to what i paid then she decide to give us the key for corolla wagon which was brand new and in excellent condition "

Overall Value: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MANFRED - September 07, 2019

" supreme like every year "

" Had to break up our 3 Month vacation due to unforeseen sickness. Returned the vehicle 3 Weeks early and was promised a partial refund. Wons I get my refund I am a happy customer. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by NOUF A M - September 02, 2019

" Good company "

" Good company , staff , cars & service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by WALTER - September 01, 2019

" Thank you for all your help. "

" The staff was extremely helpful and the experience was wonderful. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by BETTY - September 01, 2019

" Good value, and easy to use. "

" Instead of a mid-sized car, I was given a large-sized car. Not knowing the models, I could not tell when I signed the contract. I had trouble manouvering it in parking etc. The counter staff was gone for a long long time to find the car. My guess was that my request was not available and he just gave me whatever was available. He even tried to sell me a bigger station wagon for more money. The staff also used heavy, scared-you sale tactic to sell me roadside assistance which I fell for but had regretted. It added more than 10% to the final bill. "

Overall Value: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FRANKFURT, DE - Reviewed by SEFIR - August 31, 2019

" I'm very satisfied and pleasant with this experience. I highly recommend this to anyone. "

" It was very professional and pleasant experience. I highly recommend it to anyone. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by UTE - August 30, 2019

" Great company can not wait ti next year arrive "

" Wow what a great experience going home to see my fam And the car was my dream car Range Rover many TVs to the wonderful staff "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by CHARLES - August 18, 2019

" Easy and affordable "

" No problems - Hertz actually handled the transaction "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by YOUSIF - August 18, 2019

" Fantastic "

" Excellent Staffs "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by YASER - August 18, 2019

" I love it - competitive price , I like the full insurance price - easy process .. it was a real one shop stop .. Thanks a lot ! "

" Bluffing, unprofessional , deceitful counter staff. I got the top full insurance from auto Europe , yet the counter staff added more than 80 euros for tier and window insurance with out even tell me about it , when I discovered it , they tried to convinced me it is not covered by the insurance provided by Auto Europe , when I referred back to the agreement with auto Europe and show them that tiers and windows are insured , they remove it ! Very deceitful way to deal with a customer. This is not all , when I went to the basement to receive the Mercedes E class , as per my reservation, I discovered that they gave me a BMW X1 !! Which is by far lower grade the E class , I had to go back again to the counter and they told me this is what we have , I told them any reputable and respected company would offer an upgrade not a down grade with out even telling the customer .. then we start the bargaining process , they over Mercedes C class , then Volvo 60 , and I refused till I asked for a Volvo X90 , when I went to the basement, I was expecting a luxurious x90 , but they let me wait for 30 minutes to get me a standard , diesel Volvo , instead of a luxurious Mercedes! In the basement there was a luxurious x90 Volvo for HerTz. I could not imagine this will happen by Hertz and in Germany! "

Overall Value: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 7

FRANKFURT, DE - Reviewed by MATTHEW - July 15, 2019

" Everything went smoothly "

" The pickup and drop off process was very easy, the car was exactly what it was supposed to be, and everything went great. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by TODD - July 14, 2019

" Easy booking and the car was exactly as promised in the booking and the pricing was outstanding. "

" Pick and Drop off were very easy. There were no surprises unlike other rental agencies that I have used. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ZAKAREYA - July 13, 2019

" Good price for car lease. "

" The car was not clean from outside. There is no explaination of drop-off procedure. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 7

FRANKFURT, DE - Reviewed by TOMMY - July 13, 2019

" Great value, I'm glad we chose Hertz "

" Easy process to pickup the vehicle. Just could of been told about the AdBlue additive "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by AHMED - July 13, 2019

" I am very happy with AutoEurope. I always rent all my cars through AutoEurope. I will always use AutoEurope as long as i am getting good service. Thank you Ahmed Albatli "

" Hertz was very good when I delivered/ returned the car, i am just waiting the frozen amount to be released. One thing i did not like : the car was not diesel. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by NEAL - July 12, 2019

" Great car. "

" Great choice for Germany "

Overall Value: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by JUDITH - July 12, 2019

" The car was great. Diesel with great gas mileage. "

" The line was very long at the counter. The agent made an exception because we are handicapped. it made our day. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by JEFFREY - July 01, 2019

" we always use Auto Europe "

" nice car and no problems "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by JOSEPH - July 01, 2019

" Very simple and easy. "

" Key drop off box should be at return site and not around the corner and past the elevators, with little signage "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ABDULLAH - June 30, 2019

" I am very glad to received a car via Auto&Europe Thank you so much "

" It was perfect experience with HERTZ in all services Thanks a lot for everything "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MARITA - June 18, 2019

" good service "

" more instruction by pick up desired "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by LESZEK - June 17, 2019

" Great service !! Thank you "

" Very professional service! See you soon "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ACISCLO - June 16, 2019

" Good experience. No line at the airport and easy to drop it. "

" It was fast and easy. Nice car. Drop off was at anther airport without any problems. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ZHIFENG - April 15, 2019

" Good price, great selection "

" Good car, easy pick up, easy return "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by TIDWICHAI - April 14, 2019

" Easy to find the spec of car we want. "

" Did not get the car we booked but overall is good. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MONSAK - April 10, 2019

" Easy to reserve car. "

" Don't tell about drop box key. But upgrade car is Benz to my family so very impression. "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by ROBERT - April 03, 2019

" Very clear easy reservation process "

" Great car. Easy experience. Car as expected. Very efficient pick up and drop off "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ANDREI - March 12, 2019

" Excellent service "

" Very good service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by HEIKE - March 11, 2019

" Very good experience "

" Great experience. Would use them again "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MATTHEW - February 15, 2019

" Auto Europe provides good deals and good service "

" The brakes sounded like metal on metal after driving for the first 40 minutes but too far to return to the airport. The car itself was not the station wagon I had booked. "

Overall Value: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

FRANKFURT, DE - Reviewed by HASSAN - January 21, 2019

" Good staff in general "

" I often use Europcar in Europe "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by SUSAN - January 19, 2019

" Easy and affordable "

" Easy "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by CHRISTOPHER - January 15, 2019

" Will definitely be using Auto Europe again! "

" Excellent! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by PATRICK - January 11, 2019

" Great experience, ppl were friendly and helpful "

" Everything went very smooth and they explained "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by CLODOALDO - December 31, 2018

" Very satisfied "

" Very satisfied "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by JAN - December 30, 2018

" Best rates i found and very simple process to book, pick up and drop off. "

" Quick check in process "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by JACK - December 29, 2018

" From start to finish, working with Auto Europe is great.. very pleased with service, car availability, rates, etc! "

" The experience from start to finish was great. We've rented Hertz several times through AutoEurope and have always been pleased! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by SUSAN - December 27, 2018

" Thank you for a very positive experience all around! We will rent from you again while in Europe! "

" It was an easy pick up. The personnel gave us a similar vehicle than what I ordered (at no extra charge) because the one I ordered was on the 4 th floor of the parking garage. Instead of making us wait they gave us a vehicle that was right where we were! They were very nice. Drop off was easy also. I had to fill up washer fluid while we were traveling and I kept the receipt. They took that off the bill and made sure I was charged for appropriate amount of days! Thank you! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FRANKFURT, DE - Reviewed by SERGEY - December 22, 2018

" Perfect "

" Perfect "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by JESSE - December 17, 2018

" Auto Europe was great and easy to deal with. I would use you again. "

" The insurance cost was more than the car rental. I'm not sure if the amount they charged was the norm or if we were taken advantage of. But for 2 weeks rental and insurance we were charged 1225.00 €. Seemed very high. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MATTHEW - December 14, 2018

" I will use you for my next trip "

" All was good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by WILLIAM - December 06, 2018

" easy web site "

" easy to get car and drop off. very polite people. good English speaking . "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by RICHARD - November 30, 2018

" Excellent "

" Outstanding process, excellent representative who actually helped me decide to upgrade my rental in an informative manner. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by JOHN - November 27, 2018

" Everything went well "

" Very good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ROBERT - November 06, 2018

" First class every step of way from selecting and ordering car. This is our 2nd time using auto Europe and will definitely do again "

" Great service from the crew where we picked up and left off our car. Really helped that there was a person who spoke English "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by IRINA - October 31, 2018

" Very nice experience with Auto Europe. Every time when we rented the car in Europe, we rented by Auto Europe. Easy to call, very helpful people, easy process to rent. "

" Drop-off. We returned the car with tank just filled in airport. Men in drop-off area checked the car condition and tank, and told us is everything OK, and he send me receipt by e-mail. But we came to Europcar office ask for receipt, and clerk told us what computer shows tank is not full. We presented her our receipt from the gas station, she was very helpful, told us what this men just check the cars, and never send receipts, he was wrong, and we don't need to pay for gas (again!), and gave us final receipt. But this case made us stressful and unhappy in the last day of our great trip. We like Europcar, we rented from them several times, and never had this problem. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by HYUNJOON - October 28, 2018

" perfect exprience "

" perfect will use again "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by SCOTT - October 28, 2018

" It was quick painless and you understood all of what was to be charged at pickup and drop off... =) "

" Hertz counter attendant was excellent and made sure I clearly understood all the details before leaving great job by the Frankfurt customer service people. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by HERMANN - October 26, 2018

" i have rented cars thru AUTO EUROPE several times before and have never encountered any problems. "

" I had ordered a compact car for a very specific reason. my travel plans included driving country roads and mountain passes. I was given an SUV! I understand that the lady at the hertz counter was trying to be nice to me. she should have told me that car she was giving me was an SUV. she told me it was a Ford KUGA, a vehicle not available in the US. I had no idea what a ford KUGA was. a vehicle not available in the US. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by AKBAR - October 03, 2018

" Was very pleased with the offer I got. "

" Everything went good, with exception of payment at the beginning. For some reason one of my cards, Master Card was not accepted by the vendor, so had to scramble to produce two other cards. "

Overall Value: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by DANIEL - October 03, 2018

" It was a great car "

" very efficient -- We traveled to Germany/Austria & Switzerland -- we asked for an economy car -- got a luxurious SUV. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by CHRISTOPHER - October 02, 2018

" Fast service, great vehicle, well priced. "

" Hertz has established a standard of quality. When I rent from Hertz, I know what to expect. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by PETER - October 02, 2018

" I have only good experience with Auto Europe/ "

" When we arrived at Frankfurt Alamo had no car waiting for us at the agreed upon time. We were offered an upgrade for 40 euro more per day. We then went to the main counter and after two hours and speaking to the manager we were offered an upgrade at no charge. However this was a lot of stress and we lost two hours. The people at the return center were very nice and offered us a free ride to our hotel. "

Overall Value: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MARK - October 02, 2018

" you guys were solid I felt like I got a good deal. "

" had 2 issues first the vehicle was not available when I got there had to wait for it I was offered a larger vehicle for a hefty price increase which I declined. Second issue is I was offered insurance which I had already purchased and was lead to believe I didn't have. did not like that. "

Overall Value: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MARIANO - October 01, 2018

" All good no problems at all. "

" They didn't have the card i wanted, they gave me a bmw, with at their web page it was around 20 euro less, still, great car and great service. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by SUSAN - September 25, 2018

" Third year working with Auto Europe on leasing a Peugeot. They couldn't have made things easier. Friendly and helpful staff. Have recommended Auto Europe many times! "

" Our third year leasing with Peugeot. Had the 5008 for seven weeks. Comfort, fuel mileage, GPS, features....all great! Hated to say goodbye. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by DONALD - September 12, 2018

" Excellent "10" "

" This was my first time renting from Europcar and very pleased. I did not read where the drop off address and spent 45 minutes trying to find the Europcar office at the Munich central train station. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by CHRISTOPHER - August 01, 2018

" My wife and I are very glad we used this service. Compared to all of the rental agencies we have used in the past, auto Europe's product and service has been the best. Easy pickup and drop off. Great service from the gentleman in Frankfurt. The Peugeot worked great. Looking forward to using Auto Europe in the future and have already recommended to friends. "

" Gentleman in Frankfurt was great. He picked us up on time and offered us suggestions for our stay. He also dropped us off at our airport hotel after we returned the car. The car was great! I have no complaints about the car. Planning on using the same service when we return to Germany or France. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by RUTHMARY - July 27, 2018

" Very efficient and worry-free. Would probably use them again. "

" Very good driving experience in Germany. Car was in good condition, except for a slight rattle at low speeds. We thought the amount charged for gas when we brought the car back less than full was exorbitant, but it was clearly stated on the agreement. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by HOSSEIN - July 26, 2018

" Very good "

" Very good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by DENNIS M - July 25, 2018

" very pleased "

" We arrived later than agreed pickup time because of canceled flight. The first staff member , was not very nice as if it was of no interest ,because we did not realize that we suppose to put flight information on contract . He had us to wait at least an half-hour , but we did not return to him. We went to a young lady instead , and she was very pleasant and very compassionate and process us through. "

Overall Value: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MARINA - July 25, 2018

" Great car for a low price, and a lovely service. "

" The car was in excellent condition, and served very well for almost 2 months, not to mention for a fantastic price. The service was easy and quick, no extra questions asked. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by SERHII - July 25, 2018

" Thank you very much! Your service was perfect! "

" Thank you very much! Your service was perfect! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by JOSEPH - April 26, 2018

" all good! "

" very efficient staff, quick in and out. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MARY - April 25, 2018

" Booking was easy to adjust and the site was easy to navigate. "

" Pick up and drop off were very easy. Navigation was great, car was in good shape. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MARIO - April 25, 2018

" Excellent "

" Excellent "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by PETER - April 23, 2018

" Have been using autoeurope for over 8 years now. It is among the top 3 most trustworthy car rental platforms for car rentals in Europe. Keep it up, I am a fan! "

" Interaction with Europcar staff was flawless, both at pick-up and on return. Europcar parking was full on return, had to leave the car at neighbouring stand, but their staff assisted me immediately with return invoicing etc., therefore thumbs up. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by NAVEERA - April 23, 2018

" I'm very happy "

" I'm very happy with you guys "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by PETER - April 21, 2018

" Great experience "

" Will rent from Europcar again . "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by JOHN - April 21, 2018

" It was a good experience. Everything went well. "

" All went well.. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by VOLODYMYR - April 16, 2018

" Very pleasant impressions. The service is fast, polite, qualified. Completely satisfied. In the future I will use your services. "

" Very pleasant impressions. The service is fast, polite, qualified. The car is new in excellent condition. Completely satisfied. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by TIMOTHY - April 15, 2018

" easy and efficient "

" gave me a larger vehicle /automatic! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by SAGI - April 02, 2018

" Very good experiance "

" Great car but smells from cigarettes.. other than that it was very good! "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

FRANKFURT, DE - Reviewed by JOCELYNE - April 02, 2018

" Easy to work with will definitely use again. "

" Smooth and efficient helpful personnel. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by SAMUEL - March 28, 2018

" very pleased with the professionalism and helpfulness of Auto Europe. Highly recommend using their services. "

" Excellent! The agent was extremely helpful and pleasant. He went above and beyond the norm to make my rental experience positive. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by WIEN - January 19, 2018

" Smooth and easy car rental experience! "

" Nice and helpful staffs, nice car selections. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by DANIELA - August 17, 2017

" Great & efficient service! "

" Very friendly & professional staff, Great fleet! "

FRANKFURT, DE - Reviewed by DORIS - August 16, 2017

" I have used Auto Europe for more than 20 years and will continue to do so. I am always satisfied with the bookings. "

" The young people working for Alamo/Enterprise in Frankfurt are exceptionally courteous, helpful and friendly. "

FRANKFURT, DE - Reviewed by MICHAEL - August 15, 2017

" Easy and efficient "

" Great service and staff! "

FRANKFURT, DE - Reviewed by DORIS - August 06, 2017

" Joaquin Yurritta was extremely helpful and very pleasant to deal with. He has great customer service skills and we commend him for his efforts. "

FRANKFURT, DE - Reviewed by MARTIN - July 30, 2017

" Pleasant, knowledgeable staff, efficient, friendly - my experience was very good! "

" I was very pleased with the helpful, friendly and efficient staff, and the car selection. Excellent! "

FRANKFURT, DE - Reviewed by HEATHER - July 30, 2017

" They were very nice but their location is only in terminal 2. The terminal 1 location is closed with just a note to tell you where they are and it is really far away in the other terminal especially if you have luggage. Lufthansa flies into terminal 1, so trekking to terminal 2 which includes needing to take an airtram is hard. The problem is the same in the return. Following the rental car return sign takes you right back under terminal 1 and terminal 2 car return is poorly signed and complicated with the Frankfurt airport construction. So, overall the experience was not the level I would hope for, especially just to save a couple bucks a day. It looks like the other vendors are in both terminal 1 and 2, will use those in future. "

FRANKFURT, DE - Reviewed by ANDREW - June 13, 2017

" Amazing service, free uprade since we had 3 large people that wouldn't fit into a small car. That SUV improved our monthlong trip dramaticaly "

FRANKFURT, DE - Reviewed by JACK D - June 08, 2017

" Easy to book. Great cars. competitive prices. "

FRANKFURT, DE - Reviewed by VICTOR - June 03, 2017

" Good experience and price. The upgrade which allowed us to have GPS was a key! THANKS. "

" Easy to deal with and excellent English speaking staff. Car was new and great to drive. "

FRANKFURT, DE - Reviewed by MICHAEL - May 17, 2017

" smooth transaction, as always with Auto Europe and Avis in Germany "

" Car was good, wait time at counter was short. However, AVIS does not provide a printed contract any more, everything is online and they will send the contract to your email address. It is a lot harder to see if there is an issue when you don't have the written agreement with you. "

FRANKFURT, DE - Reviewed by JAIME - May 15, 2017

" Great experience, this is our third rental in Europe "

FRANKFURT, DE - Reviewed by JOHN - May 15, 2017

" you really do make it easy to compare prices and add ons "

" very pleasant personnel doing the paperwork. she tried to upsell us on more insurance but that is just the name of the game. one needs to inform oneself in preparation for this gambit. "

FRANKFURT, DE - Reviewed by JOHN - May 10, 2017

" Very easy to work with your agents to make the booking "

" Only negative is that car was not ready when we showed up and had to wait 30 minutes to get car- once car showed up process moved quickly "

FRANKFURT, DE - Reviewed by DAN - May 04, 2017

" Using Auto Europe for 35 years. Would prefer not having to pay in full at booking, especially since I fly standby and do not know for sure if I'll get a seat. "

" Every thing went well, especially upgrade to convertible. "

FRANKFURT, DE - Reviewed by QUANG DAO - April 26, 2017

" You are helpful! Your recommended from Opel to the Vito was a very good advice! "

" The staff at both pickup (Frankfurt) and dropoff (Paris) office were nice It was fair that you did not charge fee for 1 additional driver due to the Vito's floor was not cleaned (actually it was not too durty) The van was well equipped "

FRANKFURT, DE - Reviewed by GERD - April 24, 2017

" DID'T HAVE ANY PROBLEMS, THEY UPGRADED US TO AN AUTOMATIC AT A REASONABLE PRICE "

" Very good, pleased with vehicle "

FRANKFURT, DE - Reviewed by MICHAEL - April 15, 2017

FRANKFURT, DE - Reviewed by JOHN - April 10, 2017

" We have used Auto Europe for many years and are happy with your service and prices. "

" We were charged preemptively for gas at the beginning without understanding how this worked, for 69.90 Euro. We returned the car almost full and only expected a charge of less than $20 with a refund of $50. This has not happened. Unless resolved, i will have to dispute the charge with my CC company. We were told that we would receive a copy of our contract by e-mail but we did not receive one. We requested and received a copy upon return of the car in Munich, where we first learned of the terms of the contract. Please respond to this ASAP. we live in Kennebunk 2079672617. The original rental co. Dollar would not accept our CC insurance coverage. They wanted to charge us over $450 for the car. It was resolved by phone with Victor. thank him "

FRANKFURT, DE - Reviewed by HASAN CUMHUR - January 16, 2017

" always good price... good service.. "

" The staff of Frankfurt Airport Terminal 1 is very frendly.. A speacially the lady during the Car return time was perfect. "

FRANKFURT, DE - Reviewed by KRYSTAL - January 10, 2017

FRANKFURT, DE - Reviewed by HUMBERTO - January 10, 2017

" Excellent Price, they specify everything about your rental car, as what tipe of insurece is included. "

" This is the seconf time we rent with buchbinder and they have always give us and excellent Service, we even had to change the car once, and they did it without hesitation "

FRANKFURT, DE - Reviewed by LEONARD - December 16, 2016

FRANKFURT, DE - Reviewed by ROBERT - December 15, 2016

" I have rented from Auto Europe many times, and have always been pleased with service I have received, and this time is no exception. We were very pleased again. "

" This time is the first time with Buchbinder, and the service was very good, I have no complaints. "

FRANKFURT, DE - Reviewed by JOSEPH - November 14, 2016

" Everything was great, except one thing. You will note that the drop off was the Munich Central Train station, with the Avis office on the lst level. That did not tell us where we had to physically drop off the car. Three of us waited in the car in heavy traffic, while one of us ran in. I was given a location several blocks away. It would have prefered if our reservation gave the exact place to drop off the car. It was kind of a mess. "

" excellent, except we did not have the drop off location on the reservation form, just the main office in the train station. "

FRANKFURT, DE - Reviewed by FRIEDEL - October 19, 2016

FRANKFURT, DE - Reviewed by JOHN - October 10, 2016

" Worked like a charm. The individual who helped me was EXCELLENT. I wish I could recall his name. He LISTENED to what I needed, a somewhat rare event in the service industry. Car pick up was easy, except for the line at the Avis counter, and the drop off was very efficient. "

" Although the line was quite long, we were very pleased with the customer service. The car ran perfectly. The drop off process was very efficient. "

FRANKFURT, DE - Reviewed by DONALD - October 09, 2016

FRANKFURT, DE - Reviewed by ROBERT - October 03, 2016

" This was my second time to use Auto Europe for booking in the Frankfurt airport. I had a very good experience. "

" The car I reserved was perfectly fine. The service was great and the employees were very good to work with. They helped me get familiar with the car and set up the GPS for easy use. "

FRANKFURT, DE - Reviewed by MARC - August 30, 2016

" Convenient and reliable "

" We liked the car, a Kia Sorrento, very much, even though we were disappointed initially at not receiving a Mercedes which had been promised in the rental documents. "

FRANKFURT, DE - Reviewed by DAVID - August 12, 2016

" My rental included a "Class Upgrade", initially Avis provided an upgrade from a intermediate car to a compact wagon. It did not feel like an upgrade, however under Avis rules it qualified as an upgrade. I called AutoEurope who contacted the Avis Manager and was provided a true upgrade from the intermediate class to the next higher intermediate class - from a Ford Focus wagon to a VW Tiguan Diesel. "

" After the initial mis-understanding, no issues. Very thorough in checking the cars in and out. "

FRANKFURT, DE - Reviewed by IN SUNG - July 27, 2016

FRANKFURT, DE - Reviewed by DIETER - July 25, 2016

FRANKFURT, DE - Reviewed by ALFRED - July 22, 2016

" it was easy but I did return car one day earlier and I hope it will be credited to my account, thanks Alfred pohl. "

FRANKFURT, DE - Reviewed by LISA JEAN - July 21, 2016

FRANKFURT, DE - Reviewed by ADOLF - July 21, 2016

FRANKFURT, DE - Reviewed by JEFFREY - July 18, 2016

" I have rented from Auto Europe before and we always are satisfied with their service. "

" Very satisfied with the kind service that we received from Buchbinder rental car. "

FRANKFURT, DE - Reviewed by ERIC - July 12, 2016

" Great car, great easy service "

" Friendly staff "

FRANKFURT, DE - Reviewed by SHARON - July 08, 2016

" Very easy pick up and drop off process. Upgraded car due to size of passengers and luggage at no additional charge. Really enjoyed the car. "

" Same comments from above. "

FRANKFURT, DE - Reviewed by SHARON - July 07, 2016

" Very easy to rent a vehicle and was pleased with the choice "

" Easy pickup and return "

FRANKFURT, DE - Reviewed by KENNETH - July 05, 2016

" The car from Avis was excellent, as was the service. The chhrges were as expected, with no surprises "

" The car from Avis was excellent, as was the service. The chhrges were as expected, with no surprises "

FRANKFURT, DE - Reviewed by GERALD - July 02, 2016

FRANKFURT, DE - Reviewed by CHARLES - July 01, 2016

" Very helpful very easy nice people to deal with "

" Very professional Easy to deal with "

FRANKFURT, DE - Reviewed by UWE - June 10, 2016

" Car was great but counter personnel was rude and only one agent was working while two others Carmen and what I presume was the manager were pretending to be busy while there was a line of about 10 persons. "

FRANKFURT, DE - Reviewed by DAVID - June 05, 2016

" Good experience. Staff professional and helpful. "

" Good experience. Car was ready and clean. Staff was professional and helpful. "

FRANKFURT, DE - Reviewed by PAUL - May 31, 2016

" Very efficient "

" Very efficient "

FRANKFURT, DE - Reviewed by CHRIS - May 30, 2016

" I had a question I needed answered so I called and got the best help! Answered my questions, found me a better deal, and found a return office open on Sunday! She really went the extra mile! "

" The car was really nice, they were easy to find, spoke English and were very helpful "

FRANKFURT, DE - Reviewed by URSULA - October 23, 2015

" Generally booking through Autoeurope has been a very good experience. This time, I booked Buchbinder the first time and had trouble finding and getting to their desk at FRA. Although it was noted on the voucher that their desk is at Terminal 2, it did not register with me that this meant a different Terminal than the one I arrived in. It would be helpful if for International arrivals in Terminal 1, if an easily recognizeable warning would be printed on the voucher. Something that cannot be overlooked. "

" Once I arrived at the Buchbinder desk in Termial 2, after an hour of dragging my luggage through various levels at Terminal 1 to the Skyline that finally took me to Terminal 2, everything was handled efficiently and pleasantly. "

FRANKFURT, DE - Reviewed by JOSEPH - October 18, 2015

" Too much pressure at the counter to buy more insurance or add ons "

FRANKFURT, DE - Reviewed by GERRY - October 16, 2015

" I thought I had full coverage but when I picked up the car they wanted me to pay for glass and tire coverage as my agent I would hope that full coverage doesn't give the rental company wiggle room like that I don't like surprises in my rental experience. "

" see comment above "

FRANKFURT, DE - Reviewed by RICHARD - October 16, 2015

" Lady at desk was pleasant and helpful at pickup. People at garage during pickup were rude and not at all helpful. On return, the woman in the garage was pleasant and helpful as was the lady at the desk. "

FRANKFURT, DE - Reviewed by NASER - October 13, 2015

FRANKFURT, DE - Reviewed by SYBIL - October 12, 2015

" Easy to use. Excellent service. "

" Excellent and courteous service. Car was high quality. GPS was amazing. Would never do business with another rental company. This company is the best! "

FRANKFURT, DE - Reviewed by LORNA - October 12, 2015

" Booking the car was easy and very clear on what was covered, what type of car, etc... Follow up email 1 week before our trip was helpful and let me know our reservation was still good--even though we reserved our car many months in advance. "

" The people at the counter were very helpful and of good cheer--even though they were extremely busy. We got our car and clear directions on both where to go to pick it up and what to expect when we bring it back. "

FRANKFURT, DE - Reviewed by ZENA - October 09, 2015

" Easy, googled and rock Stevens recommended auto Europe for a booking site "

" Counter people very nice courteous and helpful, car pick up and drop off people could use a lesson in manners "

FRANKFURT, DE - Reviewed by DOROTHEA - October 05, 2015

FRANKFURT, DE - Reviewed by NICK - September 24, 2015

FRANKFURT, DE - Reviewed by WILLIAM - September 16, 2015

" Painless way to shop for best deal on rental car. "

" Friendly and helpful staff made it a pleasant trip. "

FRANKFURT, DE - Reviewed by JESSE - September 11, 2015

" better than expected car, easy to pick up and drop off "

FRANKFURT, DE - Reviewed by KENNETH - August 29, 2015

" the vehicle was a brand new Opel Estate and was a terrific car for this trip. They were able to switch my rental to an automatic with not extra expense, due to a knee not willing to pump a clutch thru Germany, Belgium and the Netherlands. "

" This was my first time to rent from Buchbinder, picking up at Frankfurt am Main Their staff were prompt, courteous and easy to work with. "

FRANKFURT, DE - Reviewed by SHERYL - August 12, 2015

" i changed the booking couple ot times. All changes were done correctly. "

" Gps was not working got another one worked great... "

FRANKFURT, DE - Reviewed by JOSEPH - July 28, 2015

" We were pleased with the booking experience with Auto Europe. Your website and follow up customer care via email were thorough and informative. "

" We were less than pleased with Buchbinder. Upon our arrival in Frankfurt, we had to wait several hours for our car. Further, the agent at the counter worked all the angles to get us to purchase "extras" beyond our agreement. We had purchased full coverage insurance through Auto Europe, which should have been sufficient, but the Buchbinder agent insisted that would not be enough to cover us in case of "xyz." We felt he took advantage of the language barrier, and the car became much more expensive than it should have been. I would warn other travelers about these hard sell tactics. "

FRANKFURT, DE - Reviewed by COLEEN - July 23, 2015

" It was very easy to book the car rental and the GPS. Smooth easy process. The car was exactly what we wanted. "

" Everything was fine except the representative at the desk when we picked up the car. She was extremely aggressive and informed us loudly that if we damage the car we would be responsible for 44,000 Euros. I happen to work as an insurance professional and I understand that she wanted to sell us physical damage coverage. However, her manner was somewhat offensive. On the positive side, the opposite was true when we returned the car. The person who checked it in was very friendly and helpful. "

FRANKFURT, DE - Reviewed by ROLAND - July 14, 2015

" Considerable savings by reservation auto renting thru Auto Europe. Representative was always helpful and patient with my needs. "

" Local agency in Ramstein very helpful. Quality of cars provided exceeded expectations. Assisted in obtaining automatic rentals when very difficult to obtain. "

FRANKFURT, DE - Reviewed by JEFFRY - July 10, 2015

" Very successful booking process. "

" Great vehicle and great information and recommendations from booking agent. "

FRANKFURT, DE - Reviewed by DAVID - June 28, 2015

" They had no cars and the wait at the counter was long. However, after much delay we were assigned a car that was actually better than what we had reserved. "

FRANKFURT, DE - Reviewed by YUE - June 27, 2015

FRANKFURT, DE - Reviewed by GEORGE - June 27, 2015

" Excellent service "

" Very nice service. "

FRANKFURT, DE - Reviewed by JUDITH - June 17, 2015

" We have used Auto Europe many times before, and like previously, our experience this trip was outstanding. The car, a Ford Focus Diesel was excellent. "

" The only issue we had with Avis was when we picked the car up in Terminal 1 of FRA. They did not have a car ready. We had to wait 30-40 minutes for an attendant to bring us the keys. The car was very satisfactory. It was a Ford Focus diesel. "

FRANKFURT, DE - Reviewed by ARTHUR - May 27, 2015

" Overall a very good, efficient, experience. If possible, it would be a nice touch for Auto Europe to have a map of in my case the Frankfurt a/M airport in Germany showing the Auto Rental Return route. Yes, there are signs but it seems to me that the last sign, the most critical is the one I miss. Also could show gas stations near or in the airport. "

" Would have been nice to have a non-smoked in car, but we could open windows and car had air so it was OK. Otherwise a very good experience with Buichbinder. "

FRANKFURT, DE - Reviewed by MICHAEL - May 18, 2015

" Excellent Service. I recommend a GPS in your car (worth the extra money). I got full coverage when I booked online but paid extra for windows and tires at the desk. I recommend just getting full coverage and not getting the windows and tires. I think I double paid for those. People were excellent and respectful; multi-lingual. "

FRANKFURT, DE - Reviewed by WAYNE - April 24, 2015

FRANKFURT, DE - Reviewed by DAGMAR - April 18, 2015

" For a number of years now this has been the absolute best! "

" First time with Buchbinder, it was fine. "

FRANKFURT, DE - Reviewed by ATLI - April 13, 2015

" Many times your customer. Always without problems until........ This time the booking was not accepted by Buchbinder in Frankfurt. They said I had made an US booking without CDW which sshould not been able to. The offer was not valid for outside US citisens!!! I have booked another car with you in Lyon in June (US4390531) the same way and need to get things straight before I leave mid June. "

" Buchbinder claimed I would need a CDW and convinced me to by one for 160 Euros. We agreed that was the only option. "

FRANKFURT, DE - Reviewed by TANJA - April 07, 2015

FRANKFURT, DE - Reviewed by JAMES - April 05, 2015

" I find your service is just great. I'm a happy customer!!! "

" Thank u for a two question survey. "

FRANKFURT, DE - Reviewed by VINCENT - March 16, 2015

FRANKFURT, DE - Reviewed by JUERGEN - March 14, 2015

FRANKFURT, DE - Reviewed by WALLACE - March 09, 2015

" Very easy web site to use. "

" Very quick at the counter and pick up and drop off was easy. I never get the car I reserve, it is always the "or similar or something totally different". "

FRANKFURT, DE - Reviewed by WALTER - February 10, 2015

" I've been a faithful customer for well over a decade. Nothing but positive experiences. I would recommend that AE inform its partners about the growing need for AWD vehicles, especially during the winter months. Thank for providing an outstanding service. "

" I was a bit concerned with the non- xdrive BMW, but to my very pleasant surprise I found a Ford Kuga Diesel in the stall. Quite pleased, considering the price paid "

FRANKFURT, DE - Reviewed by IVAN - January 14, 2015

" Good company with the best rates. All my booking in Germany were with good upgrade. I've never had what i booked but I had much better cars. My last booked opel was upgraded to Ford Kuga for free. Such service make me use Autoeurope next time. It would be good to have some client card because I was booking car in Autoeurope many times and will be and will be good to take part in some loyalty programs. Also I have business idea for autoeurope - rent of classic cars. For example I'll be happy to rent BMW cars of 7 and 6 series of 80 -90 year, and drive them on German autobahns. "

" Very good. I like buchbinder much more that other providers. They upgrade my Opel Astra wagon to Ford Kuga for free and I received much better impression during my travel. "

FRANKFURT, DE - Reviewed by KATHLEEN - January 11, 2015

" excelent personnel at front office "

FRANKFURT, DE - Reviewed by SHELLEY - December 31, 2014

" Didn't like the ford c-max rental. Was hoping for an Audi 3. The ford's manual shift was difficult.... "

FRANKFURT, DE - Reviewed by ROBERT - December 22, 2014

" Very helpful with changes to my reservation. "

" Overall a great experience. However they charged my CC a deposit to cover any issues. That's ok except that it generates a foreign transaction fee from the CC company that is not eliminated when the deposit is refunded. This results in a extra nearly $40 charge. "

FRANKFURT, DE - Reviewed by MIKE - December 19, 2014

" We arrived at the Frankfurt International airport and my car was waiting at the regional airport 30 minutes away. Rental desk told us we would have to take public transportation to the other airport but we called Auto Europe and they arranged to have the reservation changed while we waited only a short time. Thank you! "

" After Auto Europe corrected the reservation the rental desk people were very helpful and friendly "

FRANKFURT, DE - Reviewed by PHILIP - December 03, 2014

" would certainly rent again from auto Europe. very good experience. "

" Buchbinder surprised me on the very positive side. The representative on the counter unfortunately had us wait for a longer period of time. Her colleague helped us to finalize the paper work. I would rent again as the car was very good and I hope they will expand their franchise elsewhere in Europe "

FRANKFURT, DE - Reviewed by ELFRIEDE - August 07, 2014

" I rent now the 4. Yaer 2 and a half month every jaer and i am very happy "

FRANKFURT, DE - Reviewed by FLEMMING - June 25, 2013

" I am very satisfied with the fast and friendly service I received. "

" You people are the best, it is better than any other Car rental I have used over the last 12 years. I will recommend you to anybody I know. Thank You for a very nice vacation. Yours truly Flemmming Svendsen "

FRANKFURT, DE - Reviewed by ALI - June 17, 2013

" Very convenient. When I arrived the rental company made it clear whatever Auto Europe has offered me they will honor. It was seamless and enjoyable. Europecar staff were fantastic! The car was in perfect shape and a joy to drive. "

" The app, website was absolutely helpful and got much better rates than going to the companies directly. I'd recommend using it whenever possible. "

FRANKFURT, DE - Reviewed by LIDERCIO - May 29, 2013

" Easy, trouble free and economic! That's all I need. "

" Everthing worked as plannified! At check in the showed me as to use the excellent GPS in my own language (Portuguese). At check out very fast and easy. And they teach me how to release the lugage charts using a coin. Europcar was the best rental car I've used ! They are more a partner than a business company. "

FRANKFURT, DE - Reviewed by DARCY - May 24, 2013

" Great car at a great price "

" Very good "

FRANKFURT, DE - Reviewed by RALUCA MARIA - April 20, 2013

FRANKFURT, DE - Reviewed by HERBERT - April 11, 2013

" It is effective and efficient - we booked virtually a day before departure, everything went smoothly, GPS was available and car to our satisfaction "

" Good efficient service. "

FRANKFURT, DE - Reviewed by GORAN - April 02, 2013

FRANKFURT, DE - Reviewed by OLEG - April 01, 2013

FRANKFURT, DE - Reviewed by ERROL - March 09, 2013

FRANKFURT, DE - Reviewed by SERGIO HUGO - March 08, 2013

" Everything OK "

" Bad location to drop of the car in Vienna. "

FRANKFURT, DE - Reviewed by GEORG - February 15, 2013

" Efficient and fast service. "

FRANKFURT, DE - Reviewed by HAMZEH - February 04, 2013

FRANKFURT, DE - Reviewed by ANDREAS - February 01, 2013

" I reserved a car online but when I came to the rental location they could not find the reservation "

" I can not thank the gentleman enough for all the help and support. He went out of his way to resolve the problem with the reservation. You should be very proud to have a employee like him! "

FRANKFURT, DE - Reviewed by SUE - January 30, 2013

" excellent service. made it easy to do business with convenient locations "

" This branch was very accommodating. helpful in getting the paperwork I needed to complete the transaction "

FRANKFURT, DE - Reviewed by EDWARD - January 30, 2013

" The booking process, using the website, was easy. Car selection was clear and easy to use. The entire process worked very well as is expected for a worldclass organization such as auto-europe. "

" I found the pick-up process to be VERY smooth. The staff at the check in at also friendly and ehlpful. On return the service was fast and accurate which is what all travelers want and need. "

FRANKFURT, DE - Reviewed by PETER - January 22, 2013

" We were very pleased with all aspects of the rental process. We picket our car up in Frankfurt at Hertz. They too were very pleasant to deal with, from beginning to end. "

" Great as described before "

FRANKFURT, DE - Reviewed by TOBIAS - January 14, 2013

" I arrived in Frankfurt after a trans-Atlantic flight with a toddler. After I had picked up the keys for the car, I received the child safety seat. I asked for help to install the seat, but was told that I had to do this by myself for liability reasons. If you rent a car with a child seat, I would expect this seat to be installed. It is completely unacceptable to be standing next to a new car with a new seat trying to figure out how to get the thing in the car!!!!! "

FRANKFURT, DE - Reviewed by ANTHONY - January 09, 2013

" We had a very good experience with auto europe. "

" No problems. "

FRANKFURT, DE - Reviewed by TORALF - January 05, 2013

" Very professional handling of my concerns ... "

FRANKFURT, DE - Reviewed by CHRISTIAN - January 04, 2013

" Uncomplicated, easy, and cost efficient. "

" Received exactly the car that I ordered. Easy pick up, quick return. Hassle free. "

FRANKFURT, DE - Reviewed by JOSEPH - January 04, 2013

" Things were fine-- I knew what I was getting into before I arrived... the bill wasn't a surprise. In all, a fine experience. "

" My biggest beef was the absurd winter charge for "special tires" to meet the road conditions. What a bunch of nonsense... I'm a 46 year old man who has owned lots of cars over the years... meaning I've bought lots of tires. There was NOTHING special about the tires on the car I rented; they were standard all-season radials. (I checked them out.) Nevertheless, Avis popped on a pretty large surcharge for these, and to be honest it seemed like a gimmick just to jack up the rental price. I don't like b.s. -- and there's no other way to say it: this was b.s.! "

FRANKFURT, DE - Reviewed by ROBERTO - January 03, 2013

" I did get a car similar to what I booked, and I liked it; I did not like I was charged extra for the change (not upgrade) "

" It was a fast check out in the airport of Frankfurt. Clerk was english speaking and, different from my experience in USA where I live, I was demanded not only all identification, but print outs of the reservation, despite that all was done online and I believe they already had all my information, etc. and that is when I started getting used to their style..."next time you should print everything".. "

FRANKFURT, DE - Reviewed by ALEX M - January 03, 2013

FRANKFURT, DE - Reviewed by RICHARD - January 02, 2013

FRANKFURT, DE - Reviewed by BRUCE - January 01, 2013

" I requested an Audi A-4 std. Transmition and it was not avalable at Avis at time of pick up. The Mercedes was a nice substitute. "

" I requested an Audi A-4 std. Transmition and it was not avalable at Avis at time of pick up. The Mercedes was a nice substitute. "

FRANKFURT, DE - Reviewed by CAROLYN - December 28, 2012

" The car we received was not adequate for 4 people for suitcases even though we each had only a carry on suitcase. The web info showed room for 4 bags and when we tried to get a larger vehicle they weren't available. It limited our ability to purchase more as we had no place to put it. "

FRANKFURT, DE - Reviewed by DEBORAH - December 28, 2012

" Good service, low prices. Had some smaller problems (see below). "

" They had problems at the car rental station to get the AutoEurope-Voucher approved so that they wanted me to charge some extra-money when I returned the car. The problem could be solved, but it took some time. The service was very good and kind though! "

FRANKFURT, DE - Reviewed by JILL - December 28, 2012

" You made it easy to find a good rate and I liked knowing I had someone to intervene for me with the local company IF I had any problems. "

" Everything went smoothly with the rental process. I am SO glad I chose to include a GPS in the rental. It made driving around Germany and France quite worry-free! "

FRANKFURT, DE - Reviewed by GREGORY - December 27, 2012

FRANKFURT, DE - Reviewed by GRAHAM - December 21, 2012

FRANKFURT, DE - Reviewed by JEFFREY - December 20, 2012

" If you could have a cash deposit for people coming from america, just in case there credit card does not work in Germany, or add the deposit to the purchase price when the person books the auto. So that whgen they get to Germany they won't have a surprise. But over all it was a wonderful experiance. Thank you. Jeff "

" The people at the work stations were very helpful and friendly. Great service. "

FRANKFURT, DE - Reviewed by TATEK - December 19, 2012

" Excellent service and I got an upgrade. However, when I returned the car I forgot my USB stick in the car and when I called them from overseas they told me they couldn't find it (i.e. whoever found it didn't turn it in!) Had a week's work on that stick so that left a sour taste in my mouth. "

FRANKFURT, DE - Reviewed by DENISE - December 17, 2012

" Since my original airport for arrival was closed due to severe weather, I had to change to Munich. My husband called you and re-arranged my car. Thank you so much for your help in this matter. It's hard enough to have your trip delayed yet alone to re-arrange cars, hotels, etc. You helped us out and we appreciate it. I was also extremely happy with the car. The Opel was large and roomy. I also loved the GPS. It was very helpful to my daughter and I. EuropCar was a champ compared to Avis. Very nice, helpful and very fast. I don't think I'll ever rent from Avis again unless I have to. Thanks again for your assistance. Denise :) "

" I did not rent in Frankfurt. It ended up being Munich and I was extremely happy. "

FRANKFURT, DE - Reviewed by ROGER - December 17, 2012

" must have been my first time to use them. It was crazy. All the info I got was wrong and misleading. I'm afraid to use them again. I was charged right away in November for my rental in December. Didn't know that would happen. Wanted to change to a one day rental because of an emergency and had to get back home, but that became a big mess. So glad the finally fixed things, but it took a lot of calls and emails. I guess I should have gone with europcar directly. Learned a lot. "

FRANKFURT, DE - Reviewed by ROBERT - June 14, 2011

" Excellent vehicle (Audi A6 Avant)with great GPS built-in. Made our travels very pleasant and efficient. "