AUTO EUROPE BERLIN, GERMANY Car Rental Reviews

BERLIN, DE - Reviewed by AZAMAT - November 14, 2022

" Quick, friendly and easy! "

" Quick, friendly and easy! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by CHRISTOPHER - December 01, 2021

" Very friendly staff and easy to work with "

" Transaction with front line staff was smooth and seamless. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by MARK - September 17, 2020

" Great experience, absolutely no issues. Thank you! "

" Great experience. Easy to book, great prices (for my 28-day rental), great BMW X3 at Europcar. Easy to return. Transparent pricing. No issues. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by ALEKSANDR - August 03, 2020

" Everything was fine "

" Everything was fine "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by FABIO - July 01, 2020

" Very good experience "

" Very good experience "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by IRENEUSZ - April 20, 2020

" Excellent service and support "

" I love the service including the autoeurope service. At one phone call all my issue was resolve "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by TOMASZ - January 29, 2020

" great "

" definitely will use again "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by THOMAS - January 27, 2020

" great service "

" No issues, Upgraded to a Diesel car "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by ADAM - January 09, 2020

" Very pleased with the service....awsome! "

" Best out of all of them "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by JOERG - December 22, 2019

" always the best "

" good service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by KELLY - December 11, 2019

" Great customer service, great vehicle! "

" Great customer service, great vehicle! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by MATTHEW - December 10, 2019

" Very helpful. Being under the age of 20 it's very tough to find a rental company willing to allow someone of that age. Auto Europe made that possible with just the click of a button! "

" Experience was great. The car was exactly what I was looking for and what you get for the price is excellent "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by PEER - September 01, 2019

" Good as usual :) "

" Very good service and customer care. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by IULIAN - July 25, 2019

" very professional "

" professionals. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by PAUL - July 12, 2019

" you do a great service, Thank you "

" car was fine but they never have the car requested. I think they should be honest and take Mercedes of their offered list. "

Overall Value: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by RADOSLAW - June 30, 2019

" Positive "

" Very positive "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by PAUL - June 30, 2019

" Very good experience "

" Staff were very friendly in Schoenefield airport "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by ROBERT ISAAC - June 18, 2019

" Auto Europe was great. Very good website, very good telephone support making reservation. "

" Had reserved an intermediate car with manual transmission, expecting a Passat that uses diesel fuel. That car was not available, so I was offered an SUV with automatic, that used unleaded fuel. I did NOT want that; I had to pay $15 per day extra for an Audi A4 w/ automatic, that did use diesel. I was very happy with that car, as its fuel efficiency was fabulous and its GPS terrific. But the unavailability of what I expected was a disappointment. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by ANNMARIE - April 19, 2019

" Very good experience with Auto Europe. Fast and efficient! We will definitely use them again when we are in Europe. "

" Check out was very simple and fast. Great communication for first time in Germany! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by JENNIFER - April 03, 2019

" This worked great when booking when we didn't know what companies were in Europe! "

" The car was great and the service was lovely! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by BERNHARD - February 13, 2019

" As always, a great experience! Thanks! "

" The staff at Europcar Lichtenberg is always very helpful. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by HAZEL - December 28, 2018

" Excellent experience with my rentals over the years.mostly rent on European trips "

" Always very satisfied with Auto Europe's rentals Will continue to rent from them "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by GJORGI - December 22, 2018

" Easy and fast boking as always. "

" Everything was smooth and perfect. Received a brand new car. "

Overall Value: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by RANDY - December 16, 2018

" The pick up and drop off worked great "

" It all worked well "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by WILLIAM - October 28, 2018

" Excellent. "

" No one at rental return and no instructions. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by HOWARD - October 28, 2018

" AutoEurope was very helpful in assisting me with the rental pickup. "

" Counter agent tried to pressure me into collision insurance by telling me I had no insurance coverage. Didn't explain that she meant collision damage. I had to call AutoEurope to get an agent to explain. The vehicle was smaller than the Passat I asked for, then I got the sales pitch for an upgrade so I could have the size car I rented! "

Overall Value: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by CHARLES CURTIS - October 10, 2018

" Very easy booking. "

" Everything was very efficient and staff was helpful. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by ROSSEN - February 12, 2018

" All was perfect. "

" A brand new car. "

Overall Value: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by JAMES - July 14, 2017

" Absolutely fabulous! I always rent cars throu Autoeurope and I always ben pretty satisfied, but this time was even better than usual!! "

" I can describe Avis in Berlin with only one word: AMAZING. I went down to their garage with the keys for two cars and I had just to choose which one I wanted. I got a Ford S Max. What a fantastic car!! Thank you Autoeurope and Avis. The drive from Berlin, to Milan via Prague, Vienna and Verona were hank to you was perfect!! "

BERLIN, DE - Reviewed by BOGUSLAW - January 02, 2017

" My rental car had a large dent in the back door, driver side. And there was no other cars in that size category to pick from. "

BERLIN, DE - Reviewed by ADRIAN - January 01, 2017

" Very good company . "

" Very good rental car . Very good staff . "

BERLIN, DE - Reviewed by MAROON - October 17, 2016

BERLIN, DE - Reviewed by LARRY - October 11, 2016

" Everything was excellent. Perfect car and the service couldn't have been better ! "

BERLIN, DE - Reviewed by ROBERT - October 03, 2016

" I have used Auto Europe on at least four occasions and I am very happy with the service, fees and help provided by your staff. "

" We have used Avis through Auto Europe three times and have found the service to be very, very good "

BERLIN, DE - Reviewed by SYDNEY - September 22, 2016

" The representative was gracious and helpful in every possible way. "

BERLIN, DE - Reviewed by HOWARD - July 19, 2016

" Always receive good service, great agents, no long waits when calling and problems, if they occur, are addressed immediately. "

" We had a very good experience again at the Europe Center location in Berlin. Mr. Yapan, the station manager, gave us an upgrade as compensation for an unpleasant experience with the drop-off agent who is not an Avis employee, when returning a previous rental. Mike, one of the rental agents, took us to our car in the garage and made sure that everything was in order. Could not have asked for a better service. Will continue to use Avis if possible. "

BERLIN, DE - Reviewed by RICHARD - June 30, 2016

" Nice way to make comparisons! "

" Car as requested, not hidden fees. Fast and convenient pickup and return. "

BERLIN, DE - Reviewed by GUNNAR - May 27, 2016

" Good website, easy reservation process, and friendly service when calling for more information. "

" Easy checkout and checkin. Friendly service and suggestions. "

BERLIN, DE - Reviewed by JAREK - May 24, 2016

" You guys always were there when I need it and pricing is always more than fair. I appreciate it and I will continue to book rental cars with you as I'm doing for past 15 years. Thank you. "

BERLIN, DE - Reviewed by PAUL - October 18, 2015

BERLIN, DE - Reviewed by LARRY - October 13, 2015

" Worked well, good and efficient, and a great deal. "

" EXCEPT, They charged my credit card for $1200 for the waiver for insurance instead of holding it, The did refund it on the card, but this isn't the usual practice we have had. "

BERLIN, DE - Reviewed by BARBARA - October 06, 2015

" We had a positive experience renting and would both rent again and recommend Avis through Auto Europe. Staff was helpful, the car was great--now if someone could just get the Germans to have better more informative signs! "

BERLIN, DE - Reviewed by DAVID - October 04, 2015

" everyone, especially ms. mannhard, was quite friendly and helpful. they made the experience very smooth and easy! "

BERLIN, DE - Reviewed by KARLA - July 12, 2015

BERLIN, DE - Reviewed by STEPHEN - July 05, 2015

" very friendly and helpful. "

" very friendly and helpful. "

BERLIN, DE - Reviewed by SCOT - May 14, 2015

" AE made the process of setting up a rental much easier, including dealing with the fact that my first choice (Hertz) did not allow travel into Czech Republic. "

" I was worried because of some very negative online reviews of Buchbinder. But the rental experience has so far seemed to have gone very well. "

BERLIN, DE - Reviewed by GUNTER - May 09, 2015

BERLIN, DE - Reviewed by ALAN - April 20, 2015

" Competent and relatively fast check out and check in. "

" Competent and friendly check out. "

BERLIN, DE - Reviewed by JOERG - February 24, 2015

" Good service, nice car for the price and professional employees. "

" Good service picking up and dropping car off; and nice car for the price. "

BERLIN, DE - Reviewed by MATAN - December 28, 2014

" Customer service was amazing. I had some trouble with my car provider (avis). I called the US call center from germany, did not even wait on the line for 5 minutes and my problem was fixed in 3 minutes, saving me about 200 euros! Definately will use again!!! "

" They failed to create a good insurance offer and if not for Auto Europe i would have to take it and pay much more. "

BERLIN, DE - Reviewed by KLAUS - August 07, 2014

" Fantastic Value, great service. Willd efinitely return "

" Very Friendly and courteous "

BERLIN, DE - Reviewed by ALI - April 07, 2013

BERLIN, DE - Reviewed by VARSHA - January 21, 2013

" I am a repeat customer, as AutoEurope consistently provides amazing prices and a hassle-free booking process for car rentals in Europe. "

BERLIN, DE - Reviewed by ERNST - January 12, 2013

" My credit card was charged twice the amount ($142.20 plus $142.20) for one rental and to-date I have not received a refund. "

" The customer service representative told me that he would immediately innitiate a refund of the double charged rental fee ($142.20). To-date I have not received my refund. "

BERLIN, DE - Reviewed by ANDRZEJ - January 06, 2013

BERLIN, DE - Reviewed by CARROLL - January 03, 2013

BERLIN, DE - Reviewed by KARINE - December 31, 2012

BERLIN, DE - Reviewed by MICHAEL - December 28, 2012

" Europcar charged me for 7 days car rental I already paid to Autoeurope "

BERLIN, DE - Reviewed by MICHAEL - December 19, 2012

BERLIN, DE - Reviewed by EUGENE - June 24, 2011

" The location of the pick-up for my rental was changed because of a holiday in Germany. This resulted in having to pick up the car at an inconvenient location at the main train station. Also, there was an additional fee when picking up a car at the train station. The date of the holiday could have been known by Auto Europe at the time of booking. Information about the required additional fee for the pick up at the train station could have been sent to me with the new voucher number. "

" The car was fine. "