Auto Europe does not accept airline miles or credit card points, however you can enquire about this with the local rental company upon checking out your vehicle.

top

Auto Europe, like all car rental companies, can not guarantee a specific make or model. We do guarantee the car category. A specific model may be requested, but it can not be guaranteed.

top

Instructions will be provided with your confirmation voucher, so you may contact us toll-free should you require assistance after departure. (Emergency road service is provided locally with every rental.)

top

Auto Europe accepts Visa, MasterCard, American Express, Diners Club and Discover Card as well as personal checks. Keep in mind, Discover Card and personal checks are NOT accepted locally.

top

We guarantee our rates in U.S. dollars. Most reservations require only a partial pre-payment to confirm which is fully refundable at any time.

top

We're able to confirm most reservations with as little as 20 minutes advance notice. For last minute reservations, please call us at 1 888 223 5555.

top

An Auto Europe voucher can be sent to you via email in PDF or HTML format. The voucher can also be sent to you by fax. Or you can visit our Reservation Look Up Form and view a printable copy of the voucher.

top

If we have a contract with a supplier that allows a cash rental, then it is possible. Payment would still have to be made to Auto Europe and you would have to take an inclusive rate. A cash deposit would be required at time of pick up.

top

Not all suppliers will accept debit cards at pick up. If the supplier does accept the debit card, the rental would have to be treated as a cash rental.

top

Auto Europe does have a secured server for credit card payment or you can call toll free at 1-888-223-5555 and speak with an agent to confirm you reservation.

top

It is mandatory in several countries and is highly recommended when renting in a country where English is not the primary language.

top

There is no fee to change a car rental booking provided that you contact Auto Europe before the end of the rental period. All changes must be processed by Auto Europe and not through our overseas affiliates.

There is no fee to cancel a car rental booking provided that you contact Auto Europe three days prior to your date of pick up. A fee of $75 USD will occur with any cancellations within three days. If you fail to notify Auto Europe of your cancellation and are considered a "no show", the cancellation fee is 100% of the rental.

top

An Auto Europe voucher is required. Our vouchers show confirmation of your reservation and contain specific information about your rental car, rental rate and other important details needed by our overseas affiliates. When you reserve by phone, vouchers are faxed to you immediately upon receipt of payment. A copy of your rental voucher is then mailed the following business day. If you reserve online, vouchers are emailed immediately upon receipt of payment. Sample Voucher for more information.

top

Auto Europe guarantees the best rates and service available. If you should find a lower rate with comparable service, terms, locations, surcharges etc. we'll beat it! To submit the lower rate to us, please complete our Guaranteed Best Rate form.

top

The basic rate includes public liability insurance, fire insurance, value added tax and unlimited kilometers. The inclusive rate also includes CDW and theft protection for the rental vehicle.

top

Insurance coverage varies by country. Please see the insurance information in the Driving Information section for the country where you will be renting a car or our detailed insurance information page.

top

Our reservations center is open 24 hours per day, 7 days per week.
Call us at 1 888 223 5555 or make a reservation online.

top

Auto Europe is independent, not an agent for any particular car rental company. The name of the car rental company is provided at the top of the voucher along with the location information for the supplier.

top