Web Site Help |
Transfer Service FAQs |
Do you have toll-free service from overseas?Instructions will be provided with your confirmation voucher, so you may contact us toll-free should you require assistance after departure.
How can I pay for transfer services?Auto Europe accepts American Express, Mastercard, Visa and Discover.
How is my reservation confirmed?A detailed confirmation voucher will be sent to you. If you reserve by phone, vouchers are faxed to you immediately upon receipt of payment. If you reserve online, vouchers are emailed to you immediately upon receipt of payment. In either case, a copy is mailed the next business day.
How quickly can I arrange for transfer services?Auto Europe guarantees confirmation with a minimum of 24 hours advance notice, however we are able to accommodate most transfer reservation requests with as little as 3 hours advance notice. Services must be fully pre-paid, and credit card information will be kept on file for any extra charges (such as cellular phone services, etc.)
How will I find my transfer driver?Arrivals in airports and other transportation hubs will be greeted with a hand-held sign.
Is there a fee for canceling my reservation?Reservations are fully refundable up until the time the driver and vehicle depart the garage. 'No-show' bookings will be charged the full cost of the transfer.
Is there a fee for changing my reservation?There is no fee to change reservations for transfer services.
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