Web Site Help |
Can I use my airline miles towards my car rental?Auto Europe does not accept airline miles or credit card points, however you can enquire about this with the local rental company upon checking out your vehicle.
Can you guarantee that the car on the voucher is the car I am going to receive?Auto Europe, like all car rental companies, can not guarantee a specific make or model. We do guarantee the car category. A specific model may be requested, but it can not be guaranteed.
Do you have toll-free phone service from overseas?Instructions will be provided with your confirmation voucher, so you may contact us toll-free should you require assistance after departure. (Emergency road service is provided locally with every rental.)
How can I pay for my rental?Auto Europe accepts Visa, MasterCard, American Express, Diners Club and Discover Card as well as personal checks. Keep in mind, Discover Card and personal checks are NOT accepted locally.
How is my rate guaranteed?We guarantee our rates in U.S. dollars. Most reservations require only a partial pre-payment to confirm which is fully refundable at any time.
How quickly can I confirm my reservation?We're able to confirm most reservations with as little as 20 minutes advance notice. For last minute reservations, please call us at 1 888 223 5555.
I did not receive my voucher, how can I obtain the voucher?An Auto Europe voucher can be sent to you via email in PDF or HTML format. The voucher can also be sent to you by fax. Or you can visit our Reservation Look Up Form and view a printable copy of the voucher.
I do not have a credit card, can I still rent a car?If we have a contract with a supplier that allows a cash rental, then it is possible. Payment would still have to be made to Auto Europe and you would have to take an inclusive rate. A cash deposit would be required at time of pick up.
I have a debit card, can I use this to pick up my vehicle?Not all suppliers will accept debit cards at pick up. If the supplier does accept the debit card, the rental would have to be treated as a cash rental.
I want to confirm my car rental with payment, but do not feel safe sending my credit card information to you by email. How can I confirm my car rental with payment?Auto Europe does have a secured server for credit card payment or you can call toll free at 1-888-223-5555 and speak with an agent to confirm you reservation.
Is an International Drivers License mandatory in Europe?It is mandatory in several countries and is highly recommended when renting in a country where English is not the primary language.
Is there a fee for canceling or changing a reservation?There is no fee to change or cancel a car rental booking provided that you contact Auto Europe before the end of the rental period. All changes and cancellations must be processed by Auto Europe and not through our overseas affiliates.
What do I need to pick-up my car?An Auto Europe voucher is required. Our vouchers show confirmation of your reservation and contain specific information about your rental car, rental rate and other important details needed by our overseas affiliates. When you reserve by phone, vouchers are faxed to you immediately upon receipt of payment. A copy of your rental voucher is then mailed the following business day. If you reserve online, vouchers are emailed immediately upon receipt of payment. Sample Voucher for more information.
What if I find a better rate for a rental car?Auto Europe guarantees the best rates and service available. If you should find a lower rate with comparable service, terms, locations, surcharges etc. we'll beat it! To submit the lower rate to us, please complete our Guaranteed Best Rate form.
What is the difference between basic and inclusive rates?The basic rate includes public liability insurance, fire insurance, value added tax and unlimited kilometers. The inclusive rate also includes CDW and theft protection for the rental vehicle.
What kind of insurance can I get for my rental car?Insurance coverage varies by country. Please see the insurance information in the Driving Information section for the country where you will be renting a car or our detailed insurance information page.
When is your reservation center open?Our reservations center is open 24 hours per day, 7 days per week.
Where is the Auto Europe counter located?Auto Europe is independent, not an agent for any particular car rental company. The name of the car rental company is provided at the top of the voucher along with the location information for the supplier.
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