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    Our comments section is a forum for you to express satisfaction or dissatisfaction with our site or services and also to assist with informative postings from other customers. The purpose of the guestbook is to help improve our services for you. While we welcome criticism, we do not tolerate unjustified slandering and we will remove such postings.


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    Comment From: , NY, NY, Jul 03, 2014
    MILA based in Portland, ME, office was exceptional. She was helpful, informative, resourceful, professional, etc., Staff like her should NEVER be replaced by automated systems, online booking. She epitomized the definition of excellent client relations. Thank you, Mila, for going above and beyond the call of duty!

     
    Comment From: , United States, Jun 26, 2014
    We have used Autoeurope many times for trips to Italy and France. The service and prices have always been excellent. Special cudos to CARLTON, who was knowledgable, patient and helpful on my most recent booking to Sicily. You couldn't ask for a better service agent. Give him a raise or a promotion!

     
    Comment From: , Cleveland, Ohio, Jun 17, 2014
    As someone who works in a service industry, I'm tough on others who don't have a 'customer first' attitude. Auto Europe far exceeds my expectations every time. While traveling in Europe my car had some 'issues'. It was a holiday. Everything was closed. Auto Europe was on the phone with me for over two hours, reaching out for help, making contacts and assisting my husband and me. Supervisors were calling us to check on us and provide update. I cannot praise this company or its staff enough. (And the pricing is great, too). Thank you for what you do....and do so well.

     
    Comment From: , USA, May 30, 2014
    To whom it may concern: You are so very lucky to have such an astute and knowledgeable young man like Derek working for you. He not only knew how to easily navigate your system and painlessly make my reservation he also had first hand experience with various car agents and models available. Customer service by competent employees such as Derek is your edge in the market today. I would rank my customer service with your company equal with Verizon (which in my opinion is the best). I will always check AutoEurope for my travels in the future. Sincerely, Robert Wilsie Blue Cross Blue Shield, MD

     
    Comment From: , NYC, May 11, 2014
    Tanner and Harrison made our first Auto Europe experience beyond positive!! They were patient and helpful, and offered tips for us to keep in mind during our trip. We will definitely work with Auto Europe in the future!

     
    Comment From: , USA, Feb 27, 2014
    Great Job! My agent Tiffany went far beyond what was necessary to make sure the booking I made went smoothly. She followed up with me and made me feel like I really matter as a customer. I only wish all companies had employees that cared as much. I will definitely use AutoEurope for all my future needs.

     
    Comment From: , Florida, Feb 21, 2014
    Yesterday I worked with Spiro on a one-day rental in Le Harve during a cruise stop. He was unable to answer my question but assured me he'd call back today. He did. He had all the information I needed, plus. He went out of his way to assist me - for a one-day rental. When a company has employees like Spriro they are very fortunate!

     
    Comment From: , Jan 21, 2014
    This is a raving report for Tanner. We gave him our boras objectives of travel from Paris to Geneva to Munich. He is so fast on the computer he was able to answer even cost of gas. He uses great judgment, considered our numbers, integrated items we hadn't considered, answered thoughtfully. His tone calmed me down as I thought we might have to cancel parts of this dream trip. He took the initiative to suggest less expensive pick up locations and many other things.you are fortunate to have him!

     
    Comment From: , Minnesota USA, Jan 17, 2014
    I have spoken to two individuals at Auto Europe. Unfortunately, I can’t remember the first gentleman’s name. It was a few months ago, but great service. Today I spoke to Jeremy, who took the time to answer my MANY questions. I received outstanding service. I highly recommend Auto Europe. My husband and I just retired and so we plan on multiple trips to Europe. We will book through Auto Europe!

     
    Comment From: , Frederick, MD, Nov 05, 2012
    I don’t have enough words to express how good this company is. I want to give particular praise to Reggie Sysko. I live in America, but originate from the UK. My hero father just passed away, and hiring a car was just another painful thing to have to do for me. Reggie made the whole process pain free and went above and beyond the call of duty to help me. I have rented many cars and used many people, I can say without hesitation USE THIS COMPANY, for the best prices and customer service. Reggie you are a true star sir. The world needs more people like you.

     
    Comment From: , Sicily, Sep 25, 2012
    I have recently spoken with three people at auto-europe, Hank, Piper and Teel, apart from being super efficient, they were all delightful. I only wish auto-europe could take over all customer service departments worldwide and the world would be a happier place. Thank you guys.

     
    Comment From: , UK Germany, Aug 30, 2012
    Booking problem resolved and now have paperwork required. Very quick response from emails to reservations and President. Thanks

     
    Comment From: , Vancouver, Aug 18, 2012
    I would highly recommend renting a vehicle through Auto Europe. I spoke to different individuals on numerous phone calls and I always experienced excellent service. The rental cost was lower than what I expected and there were no hidden fees. Pick-up in Rome at Hertz was a bit slow but we ended up with an upgrade to a BMW. No complaints! We will definitely use Auto Europe again.

     
    Comment From: , United States, Jul 17, 2012
    We rented a car in Australia from Auto Europe in June, 2012. We usually get a full-sized, but to save some $$ we selected an intermediate car. We got a very nice, new Holden that had loads of head and leg room. It was a great car to have for an extended stay. The price was fantastic, but if we had bought the insurance that covers loss of use, it would have more than doubled the price. Check with your credit cards and see if any of them offer comprehensive car insurance. That was the only flaw I found with this company,..

     
    Comment From: , Ontario, Canada, Jul 04, 2011
    Me and my family rented a car through the Peugeot Open Europe. It was a great deal. I fully recommend this to everyone. At first had my doubts as there is not much info on the webs, but went ahead. The great thing about this is that u get a brand new car directly from Peugeot, the best insurance for the car, unlimited mileage and so on. We got a 3008 fully loaded, had the car for over 40 days and no problem at all. Just got back and wanted to post this so other people can take advantage of this deal. If you are going to rent a car for over 21 days...you MUST get this kind of deal.

     
    Comment From: , USA, May 25, 2011
    We Lease a car from Auto Europe before and is just the best thank you for your great service is amazing.....

     
    Comment From: , Marble Falls, TX, Jan 07, 2011
    I booked a rental today over the phone for Germany in Sep/Oct 2011. Your agent was BRANDY STANFORD. I have only wonderful things to say about how she performed. US folks, when praising something/-body tend to go all out in their wording. However, since English is only one of my second languages allow me to just say and sincerely mean: this business conversation was the absolute best I have ever had! Thank you, AutoEurope, for having such a person on your team; thank you, Brandy Stanford, for being the way you are, which is just plain wonderful (on a scale of 1 - 10 I'd give you an 18!!!) Thanks again Adi O.

     
    Comment From: , Sep 19, 2010
    We had a very helpful young man named Matt, who walked us through all the steps required to rent a car. Todays date is 9/19/10

     
    Comment From: , Wales, Aug 04, 2010
    Thanks for your refund of the damage excess. We have been hiring cars in France through you for the last 10 years and the reasons we use your services regularly are 1 easy to use website 2 good rates on vehicle hire 3 reliable service Thank you very much

     
    Comment From: , Amelia Island, FL, Jul 29, 2010
    I did one of your Peugeot lease/buybacks in June-July this year (2010). I kept the vehicle for just over three weeks and covered over 3600km from Geneva to Italy, Slovenia, Austria, Hungary, Czech Republic, Germany and back to Geneva. I also rented one of your Garmin GPS units. The whole process could not have been more efficient and simple. The pickup and dropoff agent (Ismael in Geneva) took a total of less than 5 min for both p/u and dropoff. The car, as well as the process, worked so flawlessly that I plan to do another lease/buyback in October when we return for another trip thru eastern Europe and to babysit for our grandchildren in Geneva. Thanks for a great program.

     
    Comment From: , Rome, May 20, 2010
    As usual costumer of Autoeurope, I've rent a car also in Buenos Aires. There was a small misunderstanding with the class and the image of the car. The rent company debit to me a surcharge to have the class we wanted. Back home in Italy with a big surprise Autoeurope accredited my Mastercard for that total amount. It was due, but as the world works today, for me was a big surprise and I have appreciated it very much. I will still suggest to friends this very polite company! Good job Autoeurope and see you soon!!!

     
    Comment From: , California, Mar 10, 2010
    Thank you for All your Support "Auto Europe" Team, all the Services from the Rental in the airport were awsome! Employees from companies who work with you talk verry nice about you ! and i'm verry Satisfied will all! thank you and all Auto Europe Team for all the assistance and help provided!next vacation will defenetly do business again!!

     
    Comment From: , San Diego, California, Aug 22, 2009
    I want to give some positive feedback on the great service I have received from your company. I have called at least 5 times in the past week and spoken with various customer service representatives. Each one has been very clear, easy to understand, patient, and willing to help. I have not been put on hold for long periods of time, been transferred, or had to work through an extensive automated menu, for which I am grateful. This all makes it very easy and comfortable for me to pick up the phone whenever I have a question and feel like I'm getting quick and correct information. Thank you for your help. Keep up the great work!

     
    Comment From: , Dublin, Ireland, Aug 08, 2009
    You folks have the best prices and the best service. I now have all my company staff booking through you because of your fantastic prices and your excellent customer service. You guys are the best! PS: I am getting married in Italy in September and I actually directed all my guests from the US to book through you as well. Keep up the good work, and thank you. It is hard to find an organization as buttoned-down, efficient and truly customer-oriented as you are.

     
    Comment From: , Wayland, MA USA, Jun 28, 2009
    On a recent vacation in the UK we had to cancel (four days in advance) a car reservation we had made with AutoEurope. I want to commend the company for the pleasant and efficient way this was handled when we enquired later about getting a credit refund for the cancelled car. The phone was answered by a real person, who readily found our record, saw what had happened, and assured us that, although there had been a communications glitch in the UK, we would soon see the credit on our credit card statement. Sure enough, the credit soon showed up. Thank you, AutoEurope. Colin Steel

     
    Comment From: , Lake Wales Florida, Apr 14, 2009
    We would like to tell you that your employee Gina gave us excellent customer service. Having traveled Europe many times we have had to rely on customer service and sometimes it's good and sometimes it's bad this time Gina from autoeurope was exceptional at providing customer service.

     
    Comment From: , United States, Apr 14, 2009
    I wish to commend Gina (Ext.1119) for the great service that she afforded me today as I was arranging for the rental of a car in Italy. Gina explained everything in detail to me and answered all questions that I had. In addition to being very courteous, she was extremely knowledgable and helpful to me as I was going through this procedure. It is a pleasure to deal with sales representatives such as Gina. I would use Auto Europe again because of the fine service that she gave to me. A very satisfied customer, Bruce J. Wicks

     
    Comment From: , United Kingdom, Mar 23, 2009
    I would just like to thank auto europe for a great service during my holiday, I booked my car at what i thought was a great rate , when i found a better rate auto europe best rates came up with a better deal. I was met at the airport and given a superior car to the one i booked An excellant service and will be using your services again soon . Bob McNamara

     
    Comment From: , Heath, Ohio, Sep 22, 2008
    My wife, daughter, husband and his parents recently spent weeks in Ireland and Scotland renting several vehicles. Upon returning home I believed I was being almost double charged for those rentals and filed disputes with our credit card companies. This entailed numerous next day mailings and hours on the phone to rental , rental brokers and card companies. In one call and dealing with Senior Agent "Kevin" he showed me those disputes were unfounded and why. He also found two refunds from the rental agency that slipped past my wife and I and apparently everyone else involved. If it wasn't for "Kevin's" diligence, expertise and patience with me on the phone I would still be fighting over those charges. THANK YOU KEVIN, and I hope his supervisor(s) reads this. Tim Caldwell Heath, OH

     
    Comment From: , Yellowknife, NT, Canada, Aug 27, 2008
    The service was fantastic. The whole process went off without a hitch, the car was ready when we arrived and the drop off was completely painless. We had no damage to the vehicle so that may have made things easier on return. I would reccomend this for anyone travelling for an extended period. Our rental car was a lease/ buy back with Puegeot.

     
    Comment From: , Portugal, Aug 27, 2008
    I am writing to congratulate AUTO EUROPE on a job well done. As a regular customer I recently booked a car for 10 days.I have always found the price to be the best available and the service second to none. Imagine my surprise to find this time that I could better the price elsewhere. I immediately contacted AUTO EUROPE who were very quick to assess the situation and find out that their provider had made a price change and not informed them. They immediately gave me a very good deal and dealt with the paperwork speedily and efficiently. I recommend this company for great prices,excellent staff and service. Many thanks!

     
    Comment From: , Los Angeles, CA`, Aug 15, 2008
    While spending a month teaching singers at the Bel Canto Institute in Florence-- I rented a car thru Auto Europe on two weekends. As it turned out I needed the car only one day per weekend but had been charged for two two-day rentals. (Auto Europe was serviced by Europe Car through their VERY busy Firenze office.) I wrote to Auto Europe to point out the error-- and 15 hours later the problem is resolved. That's impressive-- I look forward to my next Auto Europe rental-- I've done both short and six week rentals/lease with Auto Europe and been very please-- good service and the best prices.

     
    Comment From: , USA, Aug 14, 2008
    I love your company! Your employees are professional, friendly, and truly helpful! I needed a one way, two week rental from Paris to Rome for a family of five and was having a difficult time finding a large enough vehicle, guaranteed. My representative was Star. She helped me decide what car would be the best for our family and secured it, beating all other rental company rates. The car was exactly what we needed, we had no problems! Thank you Autoeurope!

     
    Comment From: , Massachusetts, Aug 05, 2008
    You guys are terrific. During our trip, I had a problem reaching Avis' rental office in Vienna to explain a late arrival. An international call to your office solved the program in no time at all. Thanks again!

     
    Comment From: , Portage, Wisconsin, Jul 24, 2008
    We recently rented a car from europcar through autoeurope for a portion of our trip to Italy. The pickup in Milan went off without a hitch. The driving around northern Italy was a simple and great way to see the sights. The drop off in Venice was quick and easy. Upon returning to the states I found an extra fuel charge on my credit card - so I'm thinking I should have known it was too good to be true. However, I contacted customer service by E-mail and pointed out that the car hadn't been fueled in Milan and I returned it at the same level (it was noted on the initial paperwork). It took a couple of weeks, but very little hassle, and my card has been credited for the fuel (not cheap in Italy). So in the end - it was too good, but also true! Thank you, Chuck W. - Wisconsin

     
    Comment From: , USA, Jul 24, 2008
    Never had such a pleasurable experience with Rental. Recommend to everyone do the business with this company. My future rental will go deffinetly with Auto Europe. Keep up good work and see ya in future!

     
    Comment From: , Minneapolis, Jul 07, 2008
    I would like to commend Jeroen in the Utrecht office in the Netherlands. His excellent service essentially saved our auto excursion after I forgot to print my voucher. He made an extra effort to locate the voucher so that we could get the car and get on our way to a wonderful drive through the Netherlands and into Luxembourg. I also was very pleased with the prompt, friendly, and helpful service I got from several representatives on the Internet, including Toby and Georgia. Thank you all for a very positive experience!

     
    Comment From: , Delmar, NY, Jun 08, 2008
    Over the course of several months, I called Auto Europe numerous times to explore options while planning a 3-week vacation in Central Europe (Hungary, Slovenia, Croatia, Austria, Czech Republic). Every Auto Europe customer service rep I spoke with was friendly and helpful. I worked with Tracie most often; she really went the extra mile to make sure that we ended up with a contract that suited us. I really liked the 24/7 availability of Auto Europe reps. Everything went really smoothly. I’m thinking that all of the hype about stolen cars or stolen belongings might be overblown. We had a great time and no problems. Thanks Auto Europe!

     
    Comment From: , Texas, Jun 08, 2008
    Hi, I just used your service for the first time to rent a car in Venice, Italy. What a great experience! Your representative Gina was wonderful and informative for only being with your company for a little over 90 days. She is a real credit and asset to your firm. I can't wait to use your service again. Best Regards, Dan S.

     
    Comment From: , PORTLAND,OREGON, Apr 29, 2008
    THANKS FOR HELPING ON OUR RECENT TRIP TO IRELAND.... YOUR SERVICE WAS SUPURB....THE PEOPLE AT THE AIRPORT COULD OF NOT BEEN MORE HELPFULL....THE KIA 4 DOOR WAS AN AWESOME CAR....AS I DROVE OVER 200O MILES ON OUR TRIP THE CAR WAS A VERY IMPORTANT PART OF THE FUN.... THANKS AGAIN & I WILL RECCOMEND YOU GUYS TO ALL.....

     
    Comment From: , Cape Haze Florida, Mar 21, 2008
    I just had the most pleasant experience with Sasha and want to acknowledge her professionalism, courtesy and assistance! It seems like customer service is a lost art these days, so it was refreshing to have such a positive interaction. My previous conversation and reservation with Violet on March 5 was very positive too, so I must thank you for very exceptional service from these 2 employees.

     
    Comment From: , mahopac ny, Mar 13, 2008
    I have booked with autoeurope may past two trips to Ireland. Autoeurope had the best rates with the highest quality cars. I called there number here in the USA and in Dublin to confirm my reservation and was speaking to a person within seconds on both ends. Everything was done within 5mins. Thank you for your help and service. looking forward to seeing you in July.

     
    Comment From: , U.S., Mar 06, 2008
    I was mistakenly charged on my credit card for an incident that should have been covered under my rental contract. I contacted customer service and was asked to scan and send my paperwork, which I did. The issue was not only resolved in a matter of days (which amazed me), but also with a very high level of professionalism. I realize that mistakes can happen with anything and these days it seems most customer service departments are not very friendly or willing to help resolve issues. But, AutoEurope's customer service department has given me new faith that great customer service does still exist! I will definitely be back as a customer and also make sure all my friends, relatives and colleagues know about my good experience with AutoEurope. Thank you for helping me solve my issue so quickly and efficiently!

     
    Comment From: , Long Beach, CA, USA, Feb 14, 2008
    I contacted Auto-Europe via its website to book a car while on a trip recently to Spain. A problem with my own email service, however, resulted in miscommunication about the requested car. Without going into tedious detail, the result was that due to no fault of Auto-Europe and of myself, I was charged for a car I did not use. After explaining the situation to Auto-Europe, one of their staff, Libby, was able to provide a refund. She was very courteous, efficient and sweet. No hassle at all. Because my problem was resolved so efficiently and fairly, I will certainly look first to Auto-Europe when next planning a trip to Europe. Thanks Auto-Europe and thanks Libby.

     
    Comment From: , Los Angeles, Jan 31, 2008
    I have to say that I was very impressed and positively surprised how quickly I received a responce regarding a post rental issue. I sent in my request and within 24 hours and did not only get a reponse, but also a solution and confirmation of action from your side! Libby in the Customer Service Department made my day with her fast response! This is what I call excellent customer service, just love it! Fast responses make dealing with post travel issues so much easier, even if solutions might take longer sometimes! Thanks again. Best regards, Kyra H.

     
    Comment From: , USA, Jan 18, 2008
    We have been renting from AE for many years because of the quality and dependability of its services. It is top-notch. I particularly wish to commend Supervisor Vinnie for the tremendous help he provided in working out an upcoming rental. He was patient, calm, professional and personable as we worked through the specifics of what we needed. It was a pleasure working with him. Thank you, Vinnie.

     
    Comment From: , Bay Village, OH, Jan 11, 2008
    Just a quick thank you for clearing up the overcharge by Budget Germany on my trip in October 2007. AutoEurope folks were right in my corner from the getgo as they and I had the proof that it was cut & dry however I understand it takes time to get resolution due to all involved w/credit card company and the car company in FRA. Many years ago I was a travel agent and used AutoEurope myself and sold it often to my customers. Thanks for your outstanding agents and customer service followup folks this time as they made the difference. I'll use AutoEurope again as your customer service makes the difference on top of good competitive rates in Europe.

     
    Comment From: , Colorado Springs,CO 80906, Dec 25, 2007
    Yes, Auto Europe provides excellent rental service.But,what if you should have a problem (or, in my case, mistakenly think you have a problem)? Then you will be greatly pleased with the prompt, courteous attention you will receive from the Customer Service Representatives.While it is unlikely that you would ever have a problem, you can be sure that it will be quickly and professionaly resolved.

     
    Comment From: , Palo Alto, California, Nov 13, 2007
    We have just returned from 5 weeks in Europe. Before we left we reserved cars in Italy and France. But once we got there we changed our plans several times -- thus having the change the car reservations. Each time we called your 24 hour line and got a most helpful person. Even though it was probably 4 in the morning in Maine, we were treated with kindness and our reservation changed quickly. Thanks so much for great service. Peter Waller

     
    Comment From: , chicago, illinois, Nov 07, 2007
    We have used Auto Europe when we rent cars in our travels in Europe. The folk there are very, very helpful. Today, we reserved a car for Ireland, and Carlos, who works there was very skillfull in assisting us to get the best possible rate. we will cretainly use Auto Europe again. thanks Jal and Zenobia Mistri

     
    Comment From: , Tampa, FL, Oct 21, 2007
    My wife and I have hired vehicles from Auto Europe in Spain, France and Italy over the past three years. I'd like to add our positive comments to the others on this site. Each car hire worked exactly as planned, the vehicles were all first-rate and in excellent condition, all diesel, as requested,and pickup and drop-off were handled quickly and efficiently. We especially appreciated that we could pick up the vehicle at Milan's Malpensa Airport and drop it off two weeks later at Linate, with no extra fees. I usually check other firms before settling on Auto Europe - but price and excellence win out each time. Thank you and your first-class staff members.

     
    Comment From: , CA, USA, Oct 17, 2007
    Great company! Top notch customer service! Had car trouble in Italy and they really went the extra mile to help me out. I'm so thankful I booked with Auto Europe!

     
    Comment From: , Seattle, WA, Sep 12, 2007
    Just wanted to let you know how we have appreciated your good service. We recently returned from Scandinavia where we rented a car in Stockholm and returned it Copenhagen after driving through the Norwegian countryside. The car worked perfectly, the logistics were great, and the pick-up and drop-off locations and people could not have been better. Thanks. Hugh

     
    Comment From: , New Haven, CT, Aug 06, 2007
    Just love to talk to central reservations. Presently have clients confirmed for auto rental in Isreal. Client made a last minute change. When talking to central res. they are WONDERFUL. Have chatted with Brad (I think that's his name, then Mike and now Tyson. One and all are knowledgeable, helpful delightful. Today's conversation was with Tyson, ext. 1130. Great guy. I thought you should know. Bea Civitello, Owner since 1982 Bea's Travel, Inc. 1310 Whalley Ave. New Haven, CT 06515

     
    Comment From: , Toronto, Canada, Jun 28, 2007
    Just wanted to compliment you on your excellent service. First the booking, then changes to the booking (with no waiting on hold, and then humans who actually speak the language!), and then the pickup of the car (in Berlin) all went perfectly. After a great trip and smooth dropoff I had a question about an extra charge I wasn't expecting and again, a very short hold time got me to a real, genuine human who handled my concern quickly and hassle-free. You've got my vote for next time!

     
    Comment From: , philadelphia, pa, Jun 20, 2007
    Just returned from Italy and can't say enough about your hassle-free, fabulous service! Booking the car on-line was fast and simple; pick-up at the airport in Rome was a breeze. We avoided the long lines at the Hertz and Avis counters, and zipped right through with efficient, friendly service. Got the car we expected and enjoyed it for 2 weeks. Drop-off was also amazingly easy and took about 60 seconds. Today I called with some questions about the charges and everything was taken care of quickly and efficiently. Your employees are terrific. We will definitely use your company again and would highly recommend you. Thanks for the great service. Donna Fitzgerald

     
    Comment From: , San Antonio, TX, May 17, 2007
    I have had several opportunities this week to work with your staff due to my changing requirements. Jason (in Car Rental) has been extremely helpful and cooperative, professional in all respects, as has Richard in Cell phones. My congratulations on having such wonderful employees.

     
    Comment From: , U.S. Florida, May 12, 2007
    I recently booked my rental cars through your company for my trip to Spain. Mr. Rupert should be commended on an outstanding job in getting me the cars I requested, great price, communication skills, technical knowledge and quick processing of my requests. If there is anything I can do to assure his recognition, please dont hesitate to contact me. Sincerely, Kevin

     
    Comment From: , Dallas, TX 75248, May 10, 2007
    We recently rented a car from you in Barcelona, Spain. Your staff was so friendly and helpful. A young woman named Emma made our day with her professionalism and helpfullness. Great experience. Ann Linguist

     
    Comment From: , Milltown, NJ, Apr 28, 2007
    Just made a car reservation for the Netherlands. Easiest car reservation I ever made. Great service - thank you!

     
    Comment From: , Fort Wayne, IN, USA, Mar 27, 2007
    We were in Dublin, Ireland the morning of 18 March 2007 and were taken to the high speed ferry for our trip to Holyhead. We were suppose to notify your company by telephone. The ferry was canceled, so our cab driver immediately took us to the other ferry dock and they placed us on a regular ferry at the last minute. We were unable to contact you. When we arrived in Holyhead, there stood your representative from the Colwyn Bay City Office with our car. His preception of what was happening was outstanding and one of the best gifts an auto rental company could give weary travelers. We thanked him in person, but want to notify the company and again congratulate him for his outsanding business professionalism. Sam Satterthwaite

     
    Comment From: , U Mass, Mar 21, 2007
    I called to get a few quotes and information on car rentals last week in England and Ireland as I was browsing your website. I was not sure of anything at all because I've never traveled there before but now have a job that will require a lot of traveling and your agent Bryce was more helpful than I could have ever imagined with, of course, car rates and locations, but also with directions, recommendations, options and other ways to do things that were unknown to me. He was very helpful, patient and knowledgable. If all your agents are as intelligent and courteous as him I have no doubt that you guys will be in business for another 50 plus years.

     
    Comment From: , West Virginia, Mar 19, 2007
    I have used your service twice to book cars in Italy with excellent results. ( I can't blame you for the crazy driving in Rome and Florence.) I called today with a question and was impressed by the knowledge and friendliness of the staff. I will recommend you to anyone who wants to rent a car in Europe.

     
    Comment From: , UK, Mar 09, 2007
    The service level of Auto Europe is excellent!

     
    Comment From: , Estonia, Mar 01, 2007
    Thankyou, What a terrific service, I had to alter my booking for drop off reasons. The service I had from Georgia on the phone was considerate and accomodatiing. Once the changes were made the confirmation came through without delay. When looking to get home all one wants is concise, quality service, this I received & shall be using you from now on & also recommending you to all of my friends. Stuart Downs ps The price was great too!

     
    Comment From: , USA, Feb 28, 2007
    I called today to arrange to rent a car in France for 4 days in June. I wanted you to know how pleased I was with the process and the customer service. We had some technical difficulties with my e-mail address and I called back a couple of times. The 3 people I spoke with (and how nice to get a human without having to go through a hundred prompts!) were pleasant, considerate and more than willing to help. I really appreciate it the service. Karen Tunnell

     
    Comment From: , Columbus, OH, Feb 21, 2007
    Just reserved a car for pick-up in Frankfurt, GR. If the procedure goes as smoothly there as at your web site I will be a customer for life! [don't get too excited though, I can't afford to travel much any more] Sincerely, Barb Gaber

     
    Comment From: , L.A. California, Feb 07, 2007
    I just booked 2 cars in Italy for clients with Jeremy and thought I would take a moment to tell you how helpful he was, not only in chosing the type of car to get, but really trying (I think) to get me the best rates. He's a good agent to work with. Thanks Bev R Travel Syndicate

     
    Comment From: , McAllen, TX USA, Nov 07, 2006
    We very much appreciate your webcam. However, your site used to have streaming video available, and we miss that. Is there any chance of it returning? We check the weather daily via your website.

     
    Comment From: , Hudson, WI, Nov 03, 2006
    I am very pleased with the follow up service I got from Auto Europe about an overcharge for my rental car in Ireland. Within just over a week, the issue was satisfactorily resolved without me even having to nag! I would definitely use Auto Europe again for my international car rental needs. Thank you!

     
    Comment From: , Palermo, Sicily, Nov 01, 2006
    I recently rented from you in Palermo. I had not done business withyour company before and was, therefore, uncertain how you are accustomed to doing business. I was impressed from the start. Your reminder note via email before the trip, the short line at the rental counter, the courteous staff and the condition of the car were all exemplary. I have used Hertz exclusively for the past 15 years, but will do business with your company wherever possible.

     
    Comment From: , Williamston, SC, Oct 26, 2006
    Just a note to say thanks to the very nice agent who helped me this morning. Gerry is his name, and he knew exactly what size car we needed and suggested the best location based on our travel plans. He was most helpful by e-mailing me pictures of the cars I wanted to see. I believe this was an innovative idea that he personally had loaded on his computer to help clients like myself who had difficulty choosing without seeing a picture of the cars. I told Gerry that his confidence, knowledge and superior service were the best I had encountered in dealing with several car rental agencies. Sincerely, Doris Cole

     
    Comment From: , Rensselaer, IN, Oct 06, 2006
    We recently returned from a trip to Italy where we picked up and drove an Avis rental vehicle for 11 days of our trip. In preparation for this trip we made the arrangements for this rental through an internet reservation (via initaly.com). After the initial reservation we had changes in plans which required modifying our reservation several times. Every time I called the AutoEurope reservation line I received courteous, competent advice and assistance. This kind of personal service, given the hundreds of phone calls received daily by your representatives, impressed me very favorably. Our rental pick-up in Rome at the Rome Crowne Plaza Office went smoothly as did our drop off at the Avis Venice downtown office. I would strongly recommend AutoEurope to anyone planning on renting a vehicle abroad. Your prices are competitive, your procedures navigable with clearly worded terms and conditions and your personalized service superb! Thank you. Sincerely, Rose Marie and John Groppe

     
    Comment From: , Santiago to Barcelona, ES, Oct 04, 2006
    Just a quick note to express my pleasure with my recent car rental in Spain thru you with Europcar from Santiago APO to Barcelona APO, 9/20/06 to 10/2/06. Pickup was fast, pleasant and no problem to decline CDW as I did. Better yet, when I expressed some doubt about the power of our gasoline-driven Compact(Renaut Megane or sim.) for fully laden mountain driving, they gave me a standard class, six-speed Toyota Avensis Turbodiesel at no extra charge, a fast and larger car with great pulling power. All in all, your modest price, the service and the car were all great and I just wanted you to know.

     
    Comment From: , Auto Europ, Sep 26, 2006
    I pray for the day we will have your video camera up on line,i frequent the portland area,in the summer I enjoyed the video of commertial street ,and almost say the fort in the middle of the casco Bay ,please bring it to life again?

    Our Response: Hi Paul, The harborcam is still up and running. Visit it at http://www.autoeurope.com/harborcam.cfm

     
    Comment From: , Malta, Sep 09, 2006
    I have recently made use of auto europe for the first time. I have been impressed not just because of the very good rates you managed to get me but mostly because of the efficient and friendly service. Many thanks to Aurore who really made me feel like a person and not just another impersonal number ... thanks again. Annette Scerri, St Julians, Malta

     
    Comment From: , Marlborough, MA, Sep 08, 2006
    My agent Gerry was extremely helpful in getting us set up with a rental car for our upcoming trip to Milan. He was extremely polite and patient as well as personable. Give him a big raise! Debbie

     
    Comment From: , Severna Park, MD, Sep 06, 2006
    We are beholden to "Holden" the fellow that helped with the auto rental. Further, he had a great personality and tried very hard to make the rental arrangements work with my Sunday pick up in Germany. Many thanks to "Holden".. Regards, Douglas deBoard, www.germanautotours.com

     
    Comment From: , Aug 29, 2006
    I have dealt with 2 or three of your agents, all of whom have been very pleasant to work with. I began with Vinny and the Vanessa and finally Gerry. I only at the end found out that Gerry was working with me as a stand-in for Vinny and I want you to know that he was extremely pleasant, helpful and kind. It is that kind of customer service that makes it very clear to me that I will work with your company again and that I will recommend him and your company to others when I hear they have the need in the future. Thank you and to your people and esp to Gerry. Michael Mandel

     
    Comment From: , Dallas, TX, USA, Aug 22, 2006
    What a great transaction! We requested an economy car 3 months in advance for pick up in L'Aquila, Abruzzo, Italia. Just before leaving the US, we called to re-confirm and received assurance that our car would be waiting. The service we received in L'Aquila from Europcar was outstanding. They were friendly and helpful. We were charged exactly what we expected and even upgraded to a Grand Punto which handled beautifully on the narrow village areas. We look forward to visiting the L'Aquila Province again next year and will certainly rent through Autoeurope again.

     
    Comment From: , Denver, CO, Aug 04, 2006
    Kudos to Libby in your reservations department. I had a rush request for a car rental in Ostrava, Czech Republic. It was a Friday morning - my client was flying out on Sunday and needing to pick up a car on Monday. Libby was just wonderful with this request and I received my email confirmation within the hour. So thanks Libby for saving the day.

     
    Comment From: , San Francisco, Jul 22, 2006
    I used your service for the first last month when I went to Europe. During the course of my travels, I arranged 3 different car rentals. I have to say that not only did I save a lot of money by using AutoEurope, but the service was excellent! I felt comfortable knowing that you were just a phone call away, although everything went without a hitch. You have definitely impressed a new customer and I will be singing your praises to all of my friends when they need a rental car in Europe!

     
    Comment From: , Buxton,Maine USA, Jun 02, 2006
    I wish to express my families great appreciation for saving our recent vacation in France. I had booked and prepaid for a minivan rental our of Gard du Nord for 22nd May. This I had confirmed in writing and paid for in Sept 2005. Imagine my horror when only 2 days before travelling to find they could not honor this booking. I went to your company who I had dealt with on previous occasions ( your Irish office took the call) and within 12 hours you had found me a minivan and all was well. As I was taking my mother and father on a special trip to celebrate their 60th wedding anniversary, and with four others, this certainly saved the whole trip from being a disaster. As I work not 1/2 mile from your Portland, Maine office. I shall in future only book through your goodselves and will makesure all I meet do the same. Thanks to all your staff for excellent service.

     
    Comment From: , NJ, Jun 01, 2006
    I am a Travel Agent and make numerous booking with you company on a regular basis. Recently I called to make a booking and spoke with Vinnie at extension 1339 and he was remarkable to work with. I had a client that wanted to know everything from size of the trunk to the length of the car. Vinnie took the time to go over every detailed with me. And was a pleasure to speak with. He is an extraordinary representative of Auto Europe.

     
    Comment From: , Las Vegas, Mar 18, 2006
    I want to thank Aaron for his great customer service. He helped me out with a situation that I thought was hopeless.

     
    Comment From: , NYC, Feb 15, 2006
    Our family just booked airline tickets and a rental car in France through your company and I just wanted to take a minute to commend you on your exceptional customer service. We spoke to at least 4 diffrent reservationists who answered and handled every question and request we had with courtesy and professionalism rarely seen these days, not to mention we received great prices (even price-matched a car rental for us), and believe me I did my homework. Thanks, you've definitely earned a repeat customer here. John, NYC

     
    Comment From: , LOMBARD IL, Jan 31, 2006
    I had to call your 1800 number to make a change on a reservations and got Neil at x1153. He was outstanding in helping me make the change that needed to be done. He called the locations for me in Madrid and was able to get a car in the the dowtown location 1mile from my clients hotel. He provided the greatest customer service from a vendor that I have not seen in a long time. Thank you very much for your outstanding service. Sylvie Curtis Corproate Travel Management Group

     
    Comment From: , Cumming, GA, Jan 10, 2006
    I really like auto europe. You can get the best price about rental cars.

     
    Comment From: , lisbon, Jan 05, 2006
    What a service!!! I never found a good rental like this!! Recommend it to all my friends!! Five stars!

     
    Comment From: , san francisco bay area, Dec 11, 2005
    i have rented cars through auto europe on several occasions, and have always had good service, but my most recent experience was absolutely the best. as i was going to be in europe for 6 weeks, i thought i would try the peugeot buy back service because it would allow me entry into hungary without any problems, as well as save money on italy rentals which are very expensive due to high country accident rates. upon signing up, i received a very thorough document package w/clear & easy instructions, mailing procedures, and legal documents, as well as a very handy leather zippered case with all the important phone numbers i would need, maps and clear directions as to where, when and how to pick up, and drop off my car. upon arrival at malpensa airport in milano, all i had to do was make one phone call, and within a very short period of time i was met by a woman delivering my brand new, peugeot diesel car - she was very helpful & personable & i was off on my trip within minutes. the car was absolutely fantastic, got great mileage, suffered through much rough driving on the winding dirt roads through the hills of tuscany, and i never ever had any problems. in fact, i loved the car so much, i wish i could buy it, but think that peugeot does not currently sell in the u.s. upon my departure, i had clear instructions as to where to go for drop off at malpensa, the staff there was very kind & helpful, and all i had to do was sign a few papers and i was done. additionally, the drop off location was so convenient - just a short walk to the airport entrance, and to my flight gate. i would do the peugeot buy back service again in a heart beat - it was so very easy, and what a great car! and definitely saved money over what i would have spent renting for the same period of time. thanks auto europe - you have a greatful and loyal customer in me.

     
    Comment From: , Beachwood, NJ, USA, Dec 01, 2005
    One word, and hear me out: The best service I've ever had!!! Not only were the responses returned within minutes, but they were short and to the point, no messing around. I booked a car rental for Italy, but I had given the incorrect dates; I received my confermation voucher, and as I read it, I noticed the incorrect days. Note that I did not read the voucher and noticed the incorrect dates till the next day; at that point I panicked and contacted customer support; within two minutes, my rate and date was corrected and changed. This is awesome service!!!! I will definitely use these guys again and referr them to all my friends!!!!

     
    Comment From: , USA, Nov 21, 2005
    I would like to thank your company for making my and my wife's trip in Spain a memorable one. This is the second time that I had used your company and have found that both times to be incident free and very enjoyable. The car was clean and in excellent shape. The employees were pleasent, friendly and helpful. Especially Claire in Maine. When I return to Europe next year I will certainly be calling upon your company for our auto rental needs. again, thank you for all you and your company have done.

     
    Comment From: , Washington State, USA, Nov 01, 2005
    Recently my wife and I visited Italy for the third time in five years. I have always rented our autos from AutoEurope. The transactions had been good but uneventful.

    This time I am very pleased that I used AutoEurope because the trip was not routine and AutoEurope really helped bail us out. We had formulated a travel plan and reserved a car for three weeks. It seemed like a good plan, but circumstances changed and after taking the car, we were only able to use it for one week. We had to not only turn it in early, but also at an unplanned location. Much to my liking, when I returned home to the USA I found that AutoEurope was refunding a substantial amount of the fees I had paid in advance, even though the early return of the car had not been expected and was necessarily done with little notice.

    You can be sure that the next time I need a rental car it will come from AutoEurope. This type of courtesy and understanding is invaluable to a traveler, as circumstances can change quickly when one is overseas and dealing with unexpected events.

    Our Response: We're so happy to help you travel on your own terms and strive to make ourselves available for changes both small and large. Thanks for the great note!

     
    Comment From: , Dunstable, MA USA, Oct 18, 2005
    I have been a very happy customer, renting many times with great success in several countries. Recently I recommended Auto Europe to friends, and they responded very positively after their trip. I decided however not to keep the comments to myself, and want to share: "Thanks very much for your advice. AutoEurope was a great experience all around; everything went smoothly, things happened the way they said, they have humans answering the phones, they're knowledgeable about which auto rental places in Rome are open on the August Holiday (which is when we got the car) and they made sure to fax me the papers since they knew U.S. Mail might not be fast enough." Great job - as usual! Keep up the good work, Jim Fraser

    Our Response: Thanks so much for passing along their message. We love to hear back from our customers!

     
    Comment From: , falmouth, Sep 13, 2005
    excellent update of webcam in portland. will streaming video and/or other shots be available soon? thanks much.

     
    Comment From: , ukraine, Sep 03, 2005
    After this manner therefore pray ye: Our Father which art in heaven, Hallowed be thy name. Thy kingdom come. Thy will be done in earth, as [it is] in heaven. Give us this day our daily bread. And forgive us our debts, as we forgive our debtors. And lead us not into temptation, but deliver us from evil: For thine is the kingdom, and the power, and the glory, for ever. Amen. (Lord Jesus Christ) Voici donc comment vous devez prier: Notre Pere qui es aux cieux! Que ton nom soit sanctifie; que ton regne vienne; que ta volonte soit faite sur la terre comme au ciel. Donne-nous aujourd''hui notre pain quotidien; pardonne-nous nos offenses, comme nous aussi nous pardonnons En ceux qui nous ont offenses; ne nous induis pas en tentation, mais delivre-nous du malin. Car c''est En toi qu''appartiennent, dans tous les siecles, le regne, la puissance et la gloire. Amen! (Jesus Christus)

    Our Response: Amen

     
    Comment From: , California, Jul 13, 2005
    Hi- I just wanted to let you know that for the third year in a row I've been very happy with your service. I needed to make a one-day extension onto my rental period while I was traveling in Athens, and it was an extremely easy process. Thank you.

    Our Response: Thanks for the great note. We're actually open 24 hours a day and provide toll free numbers from Europe for circumstances just like this. When your plans change, Auto Europe is always ready to help.

     
    Comment From: , Rome, NY, USA, Jul 13, 2005
    While I haven't booked a trip through you yet, I wanted you to know how very much I appreciate your magnificently resorceful site. I've been doing cruises for years, and now it's time to do land travel to experience countries in depth. I will definitely be booking the trip with you.

    Our Response: Thanks for the compliment! We're always expanding our web site with new content that will help our customers research their trips. We look forward to serving you!

     
    Comment From: , USA, Jul 08, 2005
    Hi Auto Europe. You cannot see my tears of joy but I have booked with Auto Europe for the last 25years simply because you all are beautiful people and solve problems in seconds. Just spoke to "Auburn" and I was so overwhelmed with her fine service, for once I was lost for words to express my thanks. You are the best.

    Now, if only.....other travel providers could do the same ....wishful thinking!!

    Our Response: Thank you for the fantastic note Oswald. We're quite proud to have served you for so many years and look forward to many more.

     
    Comment From: , Rome, Dec 16, 2004
    Just wanted to express our satisfaction with the rate, vehicle and service we received. Rate was significantly cheaper than most other quotes. We received an upgrade at the airport at no additional charge. We were lost in Rome and dropped the car off at the nearest Avis with no hassle or additional charges. Would definitely recommend Auto Europe Thanks

    Our Response: Thanks for the note Ms Green. It sounds like you had a great trip and we're happy to have been part of it. We look forward to serving you again in the future.

     
    Comment From: , usa, Nov 09, 2004
    What fantastic service! From the 24/7 call line (with some terrific agents there), to the timely email replies, to the service provider (AVIS Iceland). Not a single hitch. Thanks for your help. I'm recommending you to all.

    Our Response: Thanks for the great note Ms. Maciolek. We are so pleased that you had a great experience. As always, we look forward to serving you again in the future.

     
    Comment From: , Illinois, Oct 04, 2004
    Hello, I rented a car with you guys this summer during the Olympics in Athens and I just want to thank you for the great service. Everything went flawlessly and everyone was always helpful and courteous. I will definately be sending many referrals your way. Thanks, Tom

    Our Response: Thanks for the note Mr. Panas. We're so happy to hear that you enjoyed your trip and rental!

     
    Comment From: , Denver, NC, Jul 14, 2004
    Service in Madrid, Spain was efficient and courteous. The Mini Cooper was a delight to drive, the directions to return the car were clear and concise, there was no lengthy wait at the airport. All in all, a first rate experience.

    Our Response: Thanks for the note Ms. Walker. We do our best to make every rental a pleasant experience at a great price.

     
    Comment From: , Melbourne,Australia, Jul 11, 2004
    I don't usually send comments back to companies but I was so impressed with your service that I thought I would let you know. It was so simple to book a car in Germany from Australia on your website even a few months in advance.When I arrived by rail in Frankfurt and went to the Avis counter all the paperwork was in order, everything was paid and I was even given a free upgrade.Thank you for your very efficient service.

    Our Response: Thanks for the note Mr Leigh. We do everything we can to make the rental experience as painless as possible. From the initial booking on the website to the close of your rental we are present to make your travels more enjoyable. We hope to serve you again in the future.

     
    Comment From: , Sacramento, California, Jun 24, 2004
    I am writing this to let you know how pleased I was with the service provided by Autoeurope. I arrived at the Split, Croatia airport earlier than expected and the agent's reply was "no problem" the car is ready. After several days there was a problem with the driver's side window so I took the car back to the Split airport and the same agent told me "I'm sorry.......we will get you another car" The exchange process took no longer than 30 minutes and I was on my way. When I returned the car in Porec the agent there was kind enough to drive me to my hotel. I would call my experience with Autoeurope as EXCELLENT. Thank you.

    Our Response: Thanks for the great story Mr. Flewellyn! We price ouselves on associating with only the finest car rental compaines and it certainly sounds like you experienced a level of customer satisfaction that we are known for. We look forward to serving you again.

     
    Comment From: , Jun 01, 2004

    In response to your request, this is to advise you that the Peugeot Lease which I used for seven weeks in France was absolutely superb. It was far more beneficial to me in as much as the insurance was continuous and without renewal. The Peugeot dealer in Paris could not have been more accommodating, and if I have occasion to travel in Europe, I will most assuredly seek this same arrangement. Another excellent feature is that there are almost as many Peugeot dealerships as there are villages in France. So if service was needed, it would be easily obtained.

    Thanks for making this auto lease arrangement available. It is far superior to anything else I have encountered. If there is any additional information which I may provide you, please feel free to contact me.

    Our Response: Thank you for sharing your thoughts. We're so pleased that you found the Peugeot Buy Back to be an economical and convenient alternative to a traditional rental. Many people have found that this is the best choice for rentals over 17 days in length. Thanks again!

     
    Comment From: , May 02, 2004
    Dear Auto Europe: Once again you have made a significant difference in our European experience. We had a major malfunction, when the car we rented from EuropeCar lost power on the Autostrada heading to Tivoli, Italy. We got nowhere in trying to deal directly with them. One call to your representatives and you interceded on our behalf to resolve the problem. You arranged for a new car to be delivered the following morning. We even got an upgrade! It is very reassuring to know that Auto Europe is always available should we encounter any car difficulties while travelling in Europe. Many thanks to your wonderful staff. Sincerely, Dr. and Mrs. R. David Mishalove

    Our Response: We are so happy to help in a time of need. Even new cars occasionaly have problems, but we will do everything we can to keep you on the road enjoying your trip. Our dedication to the customer does not end one you're rental has been booked. We are there to assist you in planning your rental, during your rental, and after your rental. We look forward to serving you again in the future.

     
    Comment From: , Newton, Iowa, Mar 31, 2004
    Greet job! My first reservation of a car overseas. You took the hassle out of the process. Avis gave me the upgrade I was promised free, a small Mercedes. It was great. The check in and return in the Munich Germany airport was fast and friendly. Keep up the good work. Gil and Jeanne Caldwell

    Our Response: Thanks for the note. It sounds like you had a typical Auto Europe experience. We look forward to serving you again in the future.

     
    Comment From: , Mar 26, 2004
    Hello, I just completed car rental with Autoeurope a few days ago and wanted to compliment you on your staff...we have rented with you many times, and sent a lot of our friends to you and have always had efficient, pleasant and very helpful people deal with us and appreciated that kind of treatment, plus the best car prices we could find...this year earlier I dealt with Isabel who answered a lot of questions I had, and during the last week I worked with Hans, Jeremy and Jared who were all absolutely super, patient with my questions, knowledgable about everything, able to suggest ways to work out this rental the best way and were utterly charming in all ways...just thought that I would let you know how this customer feels about you...our printed material reached us in a matter of an hour, and an earlier e-mail question was answered in less than half an hour...we will be back of course and continue to sing your praises...just yesterday I referred a friend to you...thanks for always being the best

    Our Response: Thank you so much for the compliment. We strive to build long lasting relationships with our customers and look forward to serving you in the future.

     
    Comment From: , Connecticut, Nov 20, 2003
    Hi I just wanted to let you guys know that I really like the layout of your website, very easy flowing and easy to get the info I need. I am currently doing an online course for a Cyber-Travel Specialist and your site is one of the examples as a source of reference in our coursework. Keep up the great job!! Melanie

    Our Response: Thanks for the compliment Melanie. We have made every attempt to make our site easy to navigate so users may locate the information they desire with little effort. Good luck in your coursework!

     
    Comment From: , Wilmington, NC, Nov 19, 2003
    I recently booked a trip through your 1800 number and I had the best service. Felix was my representative and he was so thorough, professional and friendly. I will book all my future travel plans not only will your company but specifically with Felix. Thank you. Best Regards, Christine A. Goodridge

    Our Response: Thank you very much for the compliment Ms. Goodridge. We are happy that you enjoyed your booking experience and look forward to serving you in the future.

     
    Comment From: , Canada, Sep 08, 2003
    This is the best rental experience we've ever had. The booking service is extremely flexible. Our flight to Rome was delayed by 12 hours so we had to change our itinerary in the last minute, including pickup time and drop off location. All of these were done without a glitch at no extra charge. By the time we arrived at the Rome Fiumicino Airport at 2 o'clock in the morning on Sept 2nd, the whole airport was almost empty. The rental office hour is 7am-11pm. Due to the time zone difference, we didn't manage to get hold of the airport rental office so we were prepared to stay at the airport overnight. But to our delight, a rental representative named Stefano was there waiting for us, all alone by himeself, and gave us a free upgrade (please pass our sincere, heartfelt thanks to him)! A few days later, due to various reasons, we wanted to return the car earlier at a difference location in Italy. Again, it was handled graciously without any extra charge. After this pleasant experience, Auto Europe will be our first rental car choice in Europe.

    Our Response: Thank you so much for the praise! We pride ourselves on the ability to adapt on short notice to serve the client. We very much look forward to serving you again!

     
    Comment From: , Toronto, Canada, Aug 05, 2003
    I just wanted to write and say that you have a really great web site. I've done quite a bit of database backed web publishing in the last while. A lot of web sites are really, really bad from a usability perspective. In fact I tried one other car rental web site and was immediately confused. (The refinement that they had missed was that they try to get you to specify the exact pickup/dropoff locations immediately. You've cleaned this up and put it off until later when it's easier to digest. The user just has to pick the city to start off.) In any case your car rental pages were well thought out and simple to use. Additionally your phone support is great. I had a slightly tricky situation with a really early drop off time. Your customer support guy figured it out right away and steered me in the right direction. In any case keep up the good work. Rob.

    Our Response: Thank you for the compliment Mr. Ezman! We have worked hard to create a site that is both informative and intuitive. We look forward to serving you again in the future.

     
    Comment From: , Rio de Janeiro - Brasil, Jul 04, 2003
    (Translated from Portuguese)
    I would like to congratulate you all on the speed and efficiency that I've been treated by Autoeurope, particularly by Mr. Marcello, who was very attentive to our sales.

    We wish to always be kept in contact with your services and since this remains to be one of our motives to continue business with you, we look forward to do a lot more business in the future.

     
    Comment From: , Ft Lauderdale,FL, Apr 09, 2003
    I would like to say that I have received outstanding customer service from your company. I have booked a flight and rented a car and have been very satisfied with all of the people who have assisted me and it has been seamless and everyone was very helpful and friendly. It is my first time doing business with your company but I hope to book again with you in the future. It has been a wonderful experience. You are to be commended for your customer service, something that is in short supply these days.

    Our Response: A million thanks for the kind words Ms. Rappaport! We look forward to serving you again in the future.

     
    Comment From: , Huntley, IL, Nov 06, 2002

    I am a Veteran Travel Agent at Huntley Travel in Huntley, IL. Today, I had the pleasure of working with Nick in your Business Class Air Travel department and I want to commend him for his ability and excellent service. He handled a very complicated request for two of my Corporate clients with ease. He made my search for travel services to handle all of my clients' requests an absolute breeze.

    I will definitely request his services in the future...you should be very pleased with having such a fine employee and he certainly deserves recognition for his abilities. Thank you and I look forward to working with Nick again in the near future.

    Our Response: Thank you for the kind words My Clymer. Nick has demonstrated the high level of service that Auto Europe is well known for. Our dedication to the customer is one of the many reasons our company has prospered over the years. It has been a pleasure meeting your needs and we look forward to serving you in the future.

     
    Comment From: , USA, Oct 02, 2002
    My car rental experience with your employee Dante was great! He was enthusiastic, knowledgeable, helpful and competant. He was able to answer all of my questions in detail and he even found me a better car rental at the same rate. He should get some sort of acknowledgement from management.

    Our Response: Thanks for the kind words Mr. Snyder. We are proud to have Dante on our team and look forward to serving you in the future.

     
    Comment From: , Sep 17, 2002
    I rented a minivan in Portugal for the month of July, I was very pleased with the service and quality of vehicle. As far as the pricing I was charged more in Euro's,then what I was quoted, but I called and a credit was issued. This is excellent customer satisfaction

    Our Response: A million thanks for your kind comments Luis! Auto Europe is proud of the level of customer service we guarantee. In addition to this high level of service, we also guarantee our rate to be exactly what you were quoted. We very much look forward to serving you in the future.

     
    Comment From: , Appleton WI, Jul 05, 2002
    This is the best experience I have had with a rental car company and at the lowest price that I could find for my trip to Ireland. I wanted the option of renting my own car besides the one that my family rented just in case one of the five of us needed to use it. It turned out to be the better of the 2 cars and at a third the price. My uncle would not believe the price until I showed him the invoice. And thanks to the staff at Shannon Airport who straightened out a mistake I made in my internet reservation and extended by rental agreement by one day. Yours Sincerely, Patrick J Christian

    Our Response: Thank you so much for the kind words Mr. Christian. Our mission is to provide our customers with the best service and pricing in the industry. We very much look forward to serving you again.

     
    Comment From: , Atlanta, GA, Jun 26, 2002
    Customer Service at AutoEurope can't be beat! Our car dropoff location was closed when it was supposed to be open, this resulted in our being forced to drop off the car at a distant location. When informed of the problem AutoEurope Customer Serviced rectified the situation to my complete satisfaction. Thanks AutoEurope!

    Our Response: Thank you very much Mr. Watson. We look forward to serving you in the future!

     
    Comment From: , new york city, Jun 13, 2002
    You get an A+ for the car rental you gave us in Spain. The Renault was superior, and to top it off it ran on Diesel, which saved us a fortune in gas!!! I have already recommended your car rental service to all of my friends who are going to Europe this summer. Your rentals are reasonably priced compared to the local rentals. In addition, you have a convenient, liberal no charge drop off policy, which really makes it convenient, and time efficient when you have a limited time for your vacation. I hope you stay in business forever... Lorraine Lurie

    Our Response: Thank you very much Ms. Lurie. Auto Europe strives to offer our customers the highest level of satisfaction. We look forward to serving you and your friends in the future.

     
    Comment From: , Jun 06, 2002

    My wife and I just completed our first trip to Italy. Rented a car through your service. Picked up in Florence, so we could drive through the beautiful Tuscan countryside.

    Outstanding service, start to finish. Very easy to use Internet reservation service. E-mails (do I need special insurance?, do I need a special drivers permit?, blah, blah, blah) were answered INSTANTANEOUSLY. Man, did I love that. It made the difference between renting from you and renting from Hertz, who I rent from in the US. We received outstanding service in Italy.

    If you have any TALL U.S. drivers who inquire about rentals, steer them toward the Mercedes C220. I am 6 foot 10, and only drive automatic, like most dumb Americans, so I thought I would have only a 10-20% chance of finding a car I would fit into, and that I could drive.

    The C220 has a power seat, tilt wheel and geek-friendly dash, which allowed me to not only fit, but fit very comfortably. And because it rents as an INTERMEDIATE car, it didn't break my bank.

    This is not a small point, by any means. I fit in very few cars, even in the U.S. I can drive even fewer. So please keep this in mind when other folks like me write to you. You'll win a few more customers, because there's a great deal of anxiety involved in renting a car when you're my height.

    Very best, Frank J. Oswald (A BIG AutoEurope fan)

    Our Response: Thank you very much Mr. Oswald. We appreciate the kind words and your thoughtful hints may be helpful to other travelers. We very much look forward to serving you again!

     
    Comment From: , May 05, 2002

    My sister, her husband, my husband and I rented a car from you for our stay in Italy. My sister was delayed and contacted your company to tell them we would pick the car up late. When we all arrived at the Rome train station the car was ready and we were pleasantly surprised (shocked)to find a new (1,000 km) Alfa Romeo.

    I have to admit that I was concerned with your low prices and what Avis would stick us with. The car was clean and perfect. We were thrilled. I wouldn't hesitate a second to rent from you again and to recommend your company.

    Our Response:

    Thank you for your kind comments and your offer to recommend our company.

    We are delighted to hear that you were pleased with your rental car arrangements. We strive to uphold our commitment to provide the guaranteed best service in the industry.

    Auto Europe looks forward to working with you again in the future.

     
    Comment From: , New York City, Mar 26, 2002
    I am a NYC travel agent. I would like to say that I have no reason to use anyone besides Auto Europe. I am stunned that I never (ever!!) have to hold to get you on the phone, your 100 percent consistant superior service, the fact that you gurantee the lowest rate and how easy it is for customers to make changes on the road. You not only make my job very easy, you are the standard we should all be living up to. I wish you all the success you deserve. Thank you.

    Our Response: Thank you for your continued support. Its travel agents like you that have made us who we are today!

     
    Comment From: , Florida, Feb 18, 2002
    Thank you for your quick responses and efficient assistance in making my decision to use Auto Europe for my auto rental. I like your site, especially the Cam shots of the harbor. Thank you again for your assistance, Russell, Simon, Pepper and Auto Europe Reservations. Sincerely, Charles Sowers

    Our Response: A Million Thanks!

     
    Comment From: , Hauula, Hawaii, Feb 07, 2002
    I recently used your company's services to book airfares to Europe for myself and several family and friends. Two years ago, I had rented a car in Europe from you and had been very pleased with your prices and customer service. This time, I was beyond pleased - the more appropriate word would be "delighted" - with the assistance I received from Gillian. She spent considerable time with me on the telephone, answering a long list of questions from myself and my traveling companions. She also did a fabulous job at keeping track of the itineraries of the five different travellers for whom I was booking flights. While doing all of this, she also managed to find me a fare that I could live with! Her friendly manner and evident skill in her job made me even more likely to use your company in the future. Aloha, Rachel Nutter

    Our Response: Thank you so much for the kind words and we look forward to serving you in the future!

     
    Comment From: , Atlanta, GA, Dec 16, 2001
    We used Auto Europe for the first time in September '01 for a rental in Madrid. The rate beat anything else we found and the service was excellent. The only glitch was that the rental company in Madrid presented a bill in pesetas, which we verified as correct, then converted the charge to dollars using an inflated exchange rate. The result is that we ended up paying $20 more than the rate quoted by Auto Europe. A brief email to Auto Europe resulted in a prompt refund to our credit card. Wow! That's great customer service. We will definitely use Auto Europe again.

    Our Response: A million thanks for the kind words! Auto Europe has been providing travelers with the guaranteed best rates and customer service in the industry for over 47 years. This service also includes honoring every price that we quote in dollars. For additional information on our customer service policies, click here. We look forward to serving you again in the future.

     
    Comment From: , South Carolina, Nov 21, 2001
    What a nice group of professionals! I can honestly say that in my (numerous) dealings with AutoEurope I never experienced ANY disappointment, period. Pick-up is always a breeze, even when AE had to be called from Munich APO at 3am EST because I had put the voucher somewhere in the suitcase... Once again, thanks for your friendly and professional staff and your excellent deals. Tarik Abousenna

    Our Response: Thank you so much for the kind words!

     
    Comment From: , Korea, Oct 10, 2001
    THE SITE IS A WELCOME DEVELOPMENT,IT HAS INCREASED OUR KNOWLEDGE,PLS KEEP IT UP.

    Our Response: Thank you for the compliment Mr. Johnson!

     
    Comment From: , connecticut, usa, Sep 08, 2001
    you have a most professional staff! friendly, helpful, staggeringly prompt. made renting a car and cell phone a breeze. site is easy to navigate. also very much appreciate how a "real" person answered all my questions. i will recommend you to anyone who needs to rent a car in europe.

    Our Response: A Million Thanks!

     
    Comment From: , San Francisco, CA, Aug 29, 2001
    I want to thank you for setting up our car rental in Madrid, Spain. Everything was well planned and the reservation and process went smoothly. I will certainly pass your name on to friends who plan to travel overseas! Thanks again.

    Our Response: A Million Thanks!

     
    Comment From: , Chicago, IL, Aug 24, 2001
    Hi! I just booked a car in Seville through you and the service I got from Russ Taylor was excellent. I got a great rate, plus the fastest reservation and confirmation time, ever, (under 10 min) that I've gotten for a travel-related enquiry. Wow! I will recommend you to all my friends now. cheers!

    Our Response: Thank You Mr. Ramaswamy!

     
    Comment From: , Aug 21, 2001
    By the third time, we had booked a car with you, and once again we had been surprised about your excellent service. The reservation dept., as well as the customers service dept. gave us the best of themselves. Thanks to make our hollidays so easy !! We will contact you for the next ones... See you !!

    Our Response: A Million Thanks!

     
    Comment From: , Aug 13, 2001
    I just wanted to take a moment and Thank You at Auto Europe for helping us make our trip a success. We picked up our car in Husum, just exactly as scheduled and dropped it of in Kiel as we said. All was in order and the car was excellant. We would do business with your company again without any hesitation. Thank you for all your help!

    Our Response: Thank You so much. We very much look forward to serving you again in the future!

     
    Comment From: , Jul 23, 2001
    You guys are the greatest company for car reservations in Europe. As a travel agent I don't use anyone else! Keep up the good work! My clients and I love you.

    Our Response: A million thanks!

     
    Comment From: , Worldwise Tvl Portsmouth NH, Jun 22, 2001
    Hi there, nice site. I look forward to being able to do air on the site. Also think a logout button should be added. Thanks, Peter

    Our Response: Thanks so much for the compliment. If you are logged into the Auto Europe site and wish to log out, click the "my account" button in the upper left portion of the page. By clicking this button, you have the ability to manage the details of your Auto Europe account, find answers to some frequently asked questions, and also log out if you are currently signed in. The log out feature is especially useful if you use a shared computer. We very much look forward to serving you in the future.

     
    Comment From: , UK, May 02, 2001
    Great service and rates. You easily beat the corporate rate my employer, Nokia, gets worldwide with Europcar!

    Our Response: A Million Thanks!

     
    Comment From: , Connecticut, USA, May 02, 2001
    My family and I have rented cars from Auto Europe on four different occasions in France and Italy and each time have had a pleasant, hassle-free experience. We've just booked a rental for Denmark in July and look forward once again to Auto Europe's fine customer-oriented service.

    Our Response: Thank you for the kind words and we look forward to serving you again!

     
    Comment From: , Apr 23, 2001
    I just wanted to take a quick moment to say thank you.

    I just returned from France and wanted to tell you how wonderful it was to have used your services to book my car rental. Upon arriving at the airport I went to the rental desk (EuropCar) where they actually had my car set aside for me. I was to receive a confirmed upgrade, and upgrade me they did...to a Mercedes C-class!

    Again, thank you. After a very long journey (28 hours) it was wonderful to have my car rental be effortless.

    Our Response: Thank you so much Mr. Larrea. We very much look forward to serving you again.

     
    Comment From: , Canada, Apr 21, 2001
    I travelled to France at the end of March. I had arranged to pick up a car in Montpellier. There was a train strike. The long and short of the story is that I had to chnage the pick-up point three times in one day. Your customer service people were terrific. Everything was arranged - and changed - with grace, politeness and humour. The service was terrifc.

    Thank you.

    Our Response: Thank you Mr. Mooney! We understand your travel plans can change with little notice and Auto Europe is open 24 hrs a day for just this reason.

     
    Comment From: , Apr 19, 2001

    Wow!! You guys are great. I've never encountered a credit card problem which was dealt with so efficently and adroitly by an organization. The help from your organization has been terrific, from reservations onto siuations such as this. We have used your company a number of times and certainly will continue to do so as we visit family in England at least twice a year.

    Many thanks,

    Our Response: We have always been committed to offering the same level of superior service before, during, and after a customers rental. Thanks for the compliment!

     
    Comment From: , Apr 18, 2001
    Dear Sir,

    I understand you are the President and CEO of Autoeurope, and so would like to express my thanks to you for the good job your staff has again done in getting me the auto I need for our trip to Prague.

    In particular, I wish to highlight the efforts of your Confirmation Supervisor, Spencer, who accomplished what appeared to be impossible. I had been told that Avis was now unable to confirm my request for a 7 passenger mini-van for our trip beginning May 18, apparently because of a shortage of this type of vehicle in Europe. Since I had rented from your company in the past, I am well aware that I absolutely do not want the alternative vans such as the Ford Metro/ Transit or the MB Vito, as I had them forced upon me in the past and to me they are just delivery trucks with windows.

    Thus I was put in touch with Spencer who worked his magic and indeed received a confirmation with Avis for the Ford Galaxy or similar VW mini-van. Since we will be in the vehicle for 11 days, this assurance for the smaller van is just what we needed. He faxed me my confirmation, AV CNF# and offered any future assistance if needed when we arrive in Prague.

    Now, that's the kind of action I need, and which will keep me coming back to Autoeurope. I will also make sure my friends are aware of this high level of service.

    In closing, I would really appreciate if you would personally thank Spencer for a great job well done.

    Sincerely,

    Our Response: A million thanks!

     
    Comment From: , Mar 23, 2001
    I would like to comment on the efficient and courteous service I received when making reservations with your company. I dealt with Owen, in Portland, Maine, who was knowledgeable, friendly and expedient, and efficiently booked our auto for Portugal and Spain. I am confident we can expect the same service with the staff in Europe. Thank you.

    Our Response: Thank you for the kind words Ms. Heinle!

     
    Comment From: , Mar 21, 2001
    I am writing this to let you know what a pleasure it has been dealing with your staff as I was making auto reservations for this fall in Italy. Everyone I spoke to on the phone and all the e-mails that I have received have been promptly answered with courtesy and efficiency. It is a pleasure dealing with a company that actually practices customer satisfaction rather than have it just as a slogan.

    I have passed this info on to Tess over the phone. I do not recall all the names of the people I have dealt with except for Dexter, Ethan Kane, Owen and a new employee who helped me today. However, I ask that you pass on some good words (and maybe some other form of recognition) to your staff.

    One recommendation I have that came up while talking to Tess. Your telephone announcement does not indicate that you also deal with arranging flight and hotel reservations. I suggest that you change it so that customers realize that you are able to perform these services also.

    I look forward to using your services in the future. Sincerely, Mr. Gerard A. Smaldone

    Our Response: A Million Thanks!

     
    Comment From: , Sidney, British Columbia, Jan 18, 2001
    In June 2000, we and another couple rented a car through your agency for our trip to Spain. The car we received was exactly what we had requested and the agent was very friendly. When our car broke down in a remote area, we were very quickly attended to and given a new auto. The agent there was also very friendly and helpful. Your agency and affiliates are doing a great job!!

    Our Response: Thank you!

     
    Comment From: , Glen Arbor, MI, Jan 11, 2001
    Ethan, I have just returned from my trip to France and want to report on a most successful trip and especially the car rental. The car was, indeed, waiting on New Year's Day. It was a great, new 4DR Peugeot. My insecurities about driving the automatic shift were quickly dispelled and I enjoyed the experience (AND, of course, saved money). I was a bit surprised when I picked up that car that the gentleman collected only the deposit. He said the rest was to be paid when I returned the vehicle. However, when I returned the car, the desk was closed and one of the other agents at a nearby agency showed me (and another person) the drop slot for the key and paperwork. I was a bit uneasy doing this, but hope that they will simply charge the rest of the rental and fees to the credit card number on file. He collected my voucher form when I checked in. The Nimes airport is VERY TINY which is a nice advantage in some ways, but does lead to unusual experiences. Again, thank you for your excellent cooperation and assistance. I will be returning to France in April, if not sooner. Also, I would like to know about longer term lease rentals, say for up to a month and how the prices would be for that extended period. Jo Anne

    Our Response: Thank you

     
    Comment From: , Washington, DC, Jan 01, 2001
    I would like to extend a personal thank-you to Auto Europe's staff. Following my recommendation, my family, friends and colleagues have been renting cars from them for many years now, and not only has their service always been outstanding, but they actually went far and beyond the call of duty when they assisted me with a personal customs problem I faced in Spain in 1997 due to custom agent's snafu from a previous rental in Germany. Solving it required much maneuvering and coordination between the local rental agency in Spain, the original rental agency in Germany, their headquarters in England and Auto Europe in Maine, a task that proved impossible for us to tackle. Much to our delight, a well placed call to your president and his assistant was all we needed to do before they took over everything and solved the customs matter -not related to Auto Europe, I might add- judiciously and expeditiously, and soon enough, we were off to a hassle-free month vacation in Europe. I always wanted to give them credit for what they did. Discovering this guestbook on their website today, as I am planning another trip for this March allows me to finally do that, and to attest to the truthfulness of their commitment to customer service. Thank you again. You have been the best out there.

    Our Response: Thank you for your kind words

     
    Comment From: , Nashville, Tn, Dec 13, 2000
    Wonderful site, full of very useful info, keep up the great service!

    Our Response: Thank you

     
    Comment From: , Cincinnati, Oh, Dec 13, 2000
    What is the difference between basic and inclusive rate? Does it matter what type of credit card I use if I need inclusive? Site is easy to use! TMB

    Our Response: For the rates listed on our website, basic insurance does not include the Value Added Tax, but does include third-person liability, fire insurance as well as unlimited mileage. Included in the inclusive rate is the Value Added Tax, third-person liability, fire insurance, unlimited mileage, Collision Damage Waiver as well as theft protection. Usually most gold or platinum credit cards will cover the Collision Damage Waiver, although there are a few exceptions. For example, when renting in Italy it is mandatory to take full insurance. Also when renting in Ireland, only a gold or platinum Master Card will cover the Collision Damage Waiver. Please feel free to call our office with any further questions.

     
    Comment From: , Lauderhill, FL 33351, Nov 08, 2000
    Recently, I booked a car for Italy through Rentals in italy, which in turn used your agency. Upon arrival in Milan (Malpensa Airport) they were not only out of the Alfa 156, but all cars in that level as well. After refusing both a 9 passenger can and a subcompact wagon, I had them call your office. All was handled instantly and I left in a few minutes with an Alfa Romeo 166 (much to the clerk's dismay). As promised, I received a credit for the upcharge on my Visa card. Being my first experience with your company (I've always dealt with Maggiore in the past) I must say I'm very pleased. Your rate was great and service excellent. It was a pleasure to get what is promised without an argument. Thanks again.......hope you'llhave good rates again next may or june.

    Our Response: Thank you

     
    Comment From: , Nov 08, 2000
    We rented a car through you for our trip from Italy to France, Oct. 5 through 12. I want to thank you personally for everything. The Mercedes wagon was a surprise but worked out just fine. The car was in excellent condition, and the personnel at the rental agency in Venice most helpful. Not only did the car fit our needs on the roads in Europe but a couple of weeks after we returned to the States we received by mail a roll of film that we had left in the car by mistake. This was really appreciated because it had pictures we had taken in France that I thought had not come out. Thank you so much and please let your rental office in Lyon know how much I appreciate their taking the effort to find our address and return the film. Many thanks to all.

     
    Comment From: , Oct 19, 2000
    We rented a car at your Milan (Malpensa Airport) location on 10/1 and I would like to let you know about our experience.

    The rental process went smoothly and we went on our way to our hotel in downtown Milan. Upon check-in we discovered that my wife inadvertently left a folio which contained our passports, cruise tickets and airline tickets on a seat in the terminal area about 30 feet from your booth. We felt the liklehood of recovering the folio was slim, but since it was early in the morning and the airport was empty, we thought it was worth driving back to the airport on the chance that it fell into the hands of an honest person who turned it over to the police.

    As we entered through the sliding glass doors I noticed both of the people in your booth waiving at us frantically. I instantly knew that all was well and our trip was saved. Our folio was returned intact and we were given a bottle of wine and a friendly "arrividercci". Words cannot express how grateful we are to the wonderful people at your Milan location. We use Auto Europe every time we go to Europe and have never had a bad experience. After this trip, you know you have our business!

    Best regards, Edw Sullivan

     
    Comment From: , Milan, Italy, Sep 06, 2000
    We used your services last year for a trip and are certainly doing it again. This time in France. Professional staff, clean, gorgeous cars and FANTASTIC rates. I will never use anyone else again when travelling abroad. Thanks for everything.

    Our Response: Thank you for your kind words

     
    Comment From: , Aug 21, 2000
    We turned back our Renault Laguna DT at CDG in Paris this week, after having taken two teenage children to France for the month. We think you should know that everything AutoEurope did was handled in an excellent manner. You were easy and helpful to communicate with by phone in the US, to make the reservation. Your materials were understandable. (We appreciated the upgrade due to early reservations.) The people at Les Invalides in Paris were courteous and helpful with the picking-up of the car, as were the people at CDG at the turning-in. And the auto itself was perfect.

    We have used AutoEurope many times over the past 30 years. But last year we tried one of your competitors. We can tell you that you are way better! Henceforth we shall stick with you.

    You probably hear mostly complaints so that even if this note may be the the exception, we know that our experience is truly close to the norm. We thank everyone at AutoEurope for being very consumer friendly and for running a very professional operation.

    Peter C. Neidecker

     
    Comment From: , Minneapolis, MN, Jul 28, 2000
    Your site is very intuitive and navigatable. I'm looking forward to booking through Auto Europe

    Our Response: Thank you.

     
    Comment From: , USA, Jul 24, 2000
    This site and its services are great. Truly a fantastic avenue for trip planning. Thanks, and I hope your excelent work continues. ~M

    Our Response: "a million thanks for your comments "

     
    Comment From: , Frankfurt,Germany, May 31, 2000
    I´ve been with you guys for eight years now.I´m a rental-sales-agent for AVIS rent-a-car at the frankfurt airport and always had positive experiences.Unfortunately I never booked a car through you,but I´m looking forward to do that,soon.I hereby would like thank you guys for the job you´re doin´.It´s always a pleasure do deal with you and your customers.

    Our Response: Thanks.

     
    Comment From: , Fort Worth,Texas, May 25, 2000
    I enjoyed your website very much. I also saw your ad on a brochure from the Austrian National Tourist Office.

    Our Response: Thank you.

     
    Comment From: , Houston, May 25, 2000
    Great content rich website!

    Our Response: A million thanks.

     
    Comment From: , Taos, MN, May 22, 2000
    I want to personally thank Rusty for making my trip a great one! Thanks

     
    Comment From: , Miami Fl USA, May 17, 2000
    Got back from Europe last week. Was upgraded at Zurich to a VW Passat with air conditioning! Very nice car. Great rate. Will be back for next trip.

    Our Response: Thanks!

     
    Comment From: , LA, CA, May 16, 2000
    Nate is up there next to God, he answered every question I had quickly and efficiently. He has a great sense of humor and has a dedication that goes above and beyond the sense of duty to the client. I can say with all honesty that he redefines customer service. I am thoroughly looking foward to renting with Auto Europe. Thank you very much!!

     
    Comment From: , CA - USA, May 05, 2000
    great informative website

    Our Response: Thanks Bobbie!

     
    Comment From: , Albuquerque, NM, Apr 19, 2000
    I would like to compliment Shellie, who helped me with both hotel and car reservation. She exhibited great patients and a good sense of humor though out the long process. She made me feel like one of her friends. I am a regional manager for a large healthcare provider and am fully aware of the importance of Customer relations. If I were to give her a performance appraisal, she would get an Outstanding rating.

    Our Response: A million thanks.

     
    Comment From: , Austin. TX, Mar 31, 2000
    I wanted to thank you for the great service. In particular, my praise goes to Oliver who helped me over the phone and was extremely resourceful, pleasant, and patient! Thanks again, Oliver. Maria

     
    Comment From: , costa mesa, Mar 30, 2000
    Hello, This is Eva at european travel. What happened to my favorite car rental company recently? I book almost every day and get inexperienced agents who fax voucher to the wrong fax number, forget to apply payment, and generally take too long to do a simple booking. Could you refer me to one single agent I could talk to who knows what I'm talking about? I would appreciate a reply.Thank you,

    Our Response: Eva, a company like ours , which is enjoying growth day after day, is having tough time to keep the service level we have ..In the beginning of the season we hire new employees and try to push them to do the job as quickly as possible .. a management mistake ..I promise you I will do my best to bring Auto Europe back to "the small company " to the "big in service." This is a commitment ..In meantime , Tom Valentick will service you .. he is the best ..his extension number is 1257. If he is on vacations or absent ask for Laura my assistant at extension 2021 ..Thank you for your patience .

    President, Auto Europe

     
    Comment From: , usa, Mar 29, 2000
    TO WHOM THIS MAY CONCERN, THANK YOU SO MUCH FOR THE GREAT SERVICE I ENCOUNTERED WHILE TOURING EUROPE. THE CARS WERE IN GREAT SHAPE AND I HAD NO PROBLEMS WITH THEM. GOOD LUCK IN ALL YOUR FUTURE ENDEAVORS. MG

     
    Comment From: , Oceanside, Ca, Mar 29, 2000
    After returning from a trip to Germany, I had to contact your customer service dept. I left a camera in Germany and thought I would see what could be done. Although the camera could not be found, I would like to thank Bruce the manager for making an effort. Not only do you provide great rental service, but also made an effort to help. Thanks again Bruce.

     
    Comment From: , Novato, CA, Mar 22, 2000
    We have rented an autombile from your company during the past two years, in France, and intend to do so, again, this Fall. We look forward to the same good service in Italy. We have been pleased with the quality of your autos and service.

    Our Response: A million thanks!

     
    Comment From: , W. Frankfort, IL, Mar 19, 2000
    Your site is very informative. Being new to the Travel Business, this site could be of help to me.

    Our Response: Thank you very much.

     
    Comment From: , East, Mar 17, 2000
    Your manager Bart is quite an able fellow. Thanks to him for the assistance with my rental, and thanks to you for the excellent rates and service as always! I will keep coming back!!!

    Our Response: A million thanks!

     
    Comment From: , Glendale, CA, Mar 04, 2000
    Why don't you people look at the world map and see where city of Zagreb is? It is sure as hell not in Yugoslavia, as any elementary school student can tell you these days. This web site is an insult to me and all Croatians around the world! Plese change that quickly as you will not have many of us buying into your "services".

    Our Response: Your message has been brought to the attention of the President of Auto Europe and we are updating the listing for Zagreb in our database. The information contained on our website is for travel information purposes only and has no political significance.

     
    Comment From: , Portland ,Maine, Feb 22, 2000
    What a wonderful website and company.That Bruce in cutomer service is one of a kind. I wish I could have employees at my firm with such a great work ethic. Thanks again

     
    Comment From: , marion il, Feb 14, 2000
    enjoying your web site very informative

    Our Response: Thanks!

     
    Comment From: , Federal Way, Wa, Feb 12, 2000
    Really like the web page and since this is our 6th year to rent a car thru you for our trip to Germany, it is really a great way to get the rates and know what the specials are...Thanks

    Our Response: A million thanks!

     
    Comment From: , westport,ma., Feb 12, 2000
    thanks for a great sunrise of portland,maine

    Our Response: You're welcome.

     
    Comment From: , MONTREAL, QC, Feb 12, 2000
    Congratulations on the greatest Rental web site on the net. It's precise,detailed and the rates you quote are simply unobtainable renting in Europe. Over the last 10 years I've rented cars through at least 15 times and not once was the service less than excellent. I particularly wish to thank Joshua who has been most helpful with all my little requests and changes. Thanks a Million. Horst Mueller

    Our Response: Thank you very much.

     
    Comment From: , US, Feb 09, 2000
    I'm a first time visitor to your sight. Very impressive!

     
    Comment From: , Brigantine, New Jersey, Jan 28, 2000
    Just a quick note to thank your company and people for their fine work!! I've used you a couple times in my trips to Germany, and have received EXCELLENT rates/cars, and when I had to cut a trip short, there were no questions asked, and my refund was sent out right away!! I travel to Germany on a regular basis to visit family and when I need a car, Auto-Europe will be the company I will continue to use!!! Thank You again. Jim

    Our Response: A million thanks for your kind words!

     
    Comment From: , USA, Jan 20, 2000
    Dear Sir or Madame,

    Yesterday, I was paging through your web site in preparation for a return trip to Germany in the fall. I had used your service back in the Fall of '98 and was pleased with the transaction. That was until I took a closer look at my previous reservation. Back in the fall of '98 I made a reservation for a compact car. I paid the reservation in full. Maybe a week later, after talking with my fiance, we decided to upgrade to a midsize car due to the fact we'd be doing quite a bit of driving in Germany. Autoeurope billed me the difference and sent me confirmation of the upgrade. When I arrived in Koblenz, Germany the fine staff @ the rental place directed me to my VW Golf. In fact it looked exactly like the one shown on your web page. I didn't even think about the classification of the car. Excited about our arrival, we just completed the paperwork and were off on our way. The car was fine and we fully enjoyed the rental car.

    Yesterday I was back on your site only to see the vehicle we were given was not a midsize vehicle. It in fact was a compact vehicle. I quickly realized I had been scammed. I had paid the full price of a midsize, but was given a compact. No one ever advised me that there would be a change to my reservation, which I thought was guaranteed. No one ever reimbursed me the difference. I guess it was water under the bridge as far as Autoeurope was concerned. As I'm sure you can understand I'm quite upset. Not that the compact was totally uncomfortable, but it certainly wasn't "roomy." I'm 6'3", 220lbs and wanted a midsize for that reason. I'm sure the long hours spent driving around Germany would have been a little more comfortable in the midsize that I paid for.

    Now I have to make a decision on whether or not to use your service again. Let's just say I'm less than comfortable with using your company. Why should I use your company again? Why shouldn't I tell everyone that I know about how I was deceived and advise them not to use your service? In my profession I constantly refer people to specific companies and services. In light of my findings, Autoeurope would not make my list. Well, at least not the good one! Can you offer an explanation and solution?

    Respectfully,

    Paul S. Esposito

    Our Response: Dear Mr. Esposito

    I read your note with great attention, and words are not enough to express my apologies for the incident you had with our services .. I wish you have informed me when you returned from your trip back in 1998. As a small gesture for the inconvenience you had, please note that Auto Europe will extend a one week car rental in Europe as complimentary .. the rental will include a midsize car Opel Vectra or similar unlimited mileage and taxes included ..Please do not hesitate to call me personally. thank you for your patience.

    President

     
    Comment From: , BC Canada, Jan 11, 2000
    I am very disappointed in your company. Our travel agency highly recommended you for our trip to Europe. We specifically requested a vehicle that would handle our luggage and were rewarded with a special price on a Mercedes 230E at $2646.34 Cdn$ at an exchange of 1 to 1 on Swiss Francs. We went to a Mercedes dealer to view the trunk and then purchased luggage to fit. When we arrived in Switzerland we were told that there were no Mercedes at all even though we had prepaid. The best we could get was an Audi A6(which is not a similar model). The invoice when printed indicated the charge should be 1500 CHF or based on the original exchange 1500 Cdn$.We could not fit all our luggage in the trunk nor was the performance or cleanliness of the vehicle what we were anticipating. I have had our travel agency contact this company while we were in Europe to get us the Mercedes and they were told that they were all rented out. All we have received is a $65.00 Cdn credit for the inconvenience. I beleive that we should be receiving a credit of $1146.34 Cdn which is the difference between what we were charged and the invoice generated by the Budget counter in Zurich.

    Our Response: We apologize for any inconvenience that you encountered. Auto Europe can guarantee the category of car for a car rental, however we can not guarantee the make and model. The Audi A6 and the Mercedes E230 are in the same car category. Please give us the opportunity to make this inconvenience up to you on your next trip to Europe. Our customer service department is looking into the billing of your rental with our European affiliate

     
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