It is our sincerest hope that your car rental experience will be both cost effective and hassle-free, however, unexpected hiccups can and do occur. Should you encounter difficulties with your rental, the most effective course of action is to contact us immediately so we may remedy the situation. We understand that this is sometimes easier said than done. When you return from your trip, if you have questions, please contact our customer service department at your earliest convenience. Our dedicated group of individuals are here to assist you in sorting out any confusion, and address any issues that you may have. We act on your behalf and contact the local supplier, if necessary, for further clarification and to clear up any misunderstandings.
Mandatory rental car location pick up and drop off fees, one way travel, or equipment costs and daily road taxes are often the culprit when inquiries are made into charges that have been authorized on your credit card. You may reference your car rental voucher in regards to confirming these fees as they will be noted there. When overcharges do occur, it is typically due to one of two things, refueling fees, or the costs applicable to accidents that may have occurred during the rental period. To avoid these pitfalls, keep all receipts for gas or paperwork and correspondence that pertain to any vehicle damage. A digital camera can be an invaluable tool. Upon receiving the rental vehicle, take pictures of any dents or scrapes that may already be present and any damage in the event of an accident. You can also photograph the fuel gauge at the conclusion of your rental.
Be sure to save all documentation that you acquire during your time abroad including: rental agreements, receipts, payment vouchers, bills and any other paperwork regarding your car rental. If your car was paid in advance through Auto Europe and you received a bill in the mail for additional charges that you have questions about please don't hesitate to contact a customer service representative at 1-888-223-5555 at any point before or after your car rental.