Planning your vacation can be an exciting and, at the same time, stressful task depending on the time and the money you have to spend. Even though a business trip is usually something more practical - you have an appointment date with a professional goal and you might not have to make as many travel decisions as you would for a leisure trip - it comes with a large amount of responsibility. These situations are both sensitive for travelers since they involve time and money, which in most cases are limited.
Imagine that for the last four months you have been planning one week of vacation in the French wine country and you've gotten a great deal on airfare. The scheduled day of your travel finally comes and you find yourself waiting in the airport for your plane to arrive; suddenly you hear on the speakers that your flight has been delayed. The beginning of the one week you have to enjoy yourself, is about to start in the airport lobby waiting for your flight to take off!
The other scenario is that you are about to take a plane for a business trip, you have an appointment the day after, or maybe that same day. Then, the airline lets you know that your flight has been delayed or cancelled due to logistical problems, or any other reason the airline might have had. Depending on how many hours your flight is delayed, you might be able to get there on time for your business meeting or not. And there is little you can do aside from overreact to flight troubles or try your best to keep your cool.
EU Regulations to the Rescue for Delayed Flight Victims
Luckily these complaints have an answer now if you are travelling to or from the European Union, according to new EU regulations that watch out for air passengers' rights. Thanks to this regulation, you can claim compensation or reimbursement in the case of your flight being cancelled or delayed for more than three hours; you can also get compensation in case your connecting flight is delayed and you miss the flight to your destination.
According to the EU 261/2004 passenger rights regulation, air passengers can make financial claims and can also ask for refreshments, accommodations and other services when their flight doesn't take off on time. You just have to make sure to be at the boarding gate and check-in to avoid claims from the airline arguing it was you who wasn't on time to board. You can collect evidence for your case by taking pictures of the flights' board where your delayed flight is announced; also remember to keep your boarding pass and the number of your flight. This will help you get the compensation you deserve. Claiming for a delayed/cancelled flight is often something difficult for the passenger, but well worth it when you feel entitled to compensation based on unforseen delays on the part of your airline.
Your compensation or reimbursement will depend on the time and distance of the route of your delayed flight. It might not be the solution for the inconveniences the delay of your flight may have caused you, but at least you will get a refund to spend on your next trip!