About the service from the local car rental company
Reviewed by: MARK - October 1, 2012
About the service from Auto Europe
It would be nice if auto Europe would let people know up front there would be additional charges when returning a rental like airport tax -licensing fee. We expected to pay $45 for upgrade and ended up paying $146 . Budget put a hold of $200 on credit card until we returned the car. We had it totally paid for (we thought ) with Auto Europe. I feel like we were not told the whole truth and not explained to how things worked until we were in the moment-TRAPPED.
About the service from the local car rental company - BUDGET
They are rude!!! I will not use them next year when I fly back. We paid extra for an upgrade. (Chevy Impala) The upholstery was nasty. We had to call from the airport and waited forever for a shuttle. We filled up with gas before returning the car and they charged us an additional $20.10 for gas. Said we could talk to the supervisor if we didn't like it. We had a plane to catch and didn't have the time. When we picked rental up all four tires were low on air. We were given 2 sets of keys to the car-both sets were locked onto one ring. What good was the second set of keys we couldn't use them. This was the worst rental car experience we have ever had.