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    CUSTOMER COMMENTS PENZANCE

    Penzance, United Kingdom: 1 Review Available

    Average Rating for Penzance:
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    Auto Europe Penzance, UK Car Rental Reviews

    • Reviewed by: PETER - October 1, 2012
    • About the service from Auto Europe
    • Original booking indicated that if any additional charges were to be applied by Europcar we would be supplied with this. Nothing received. Disapppointed that when we got credit card statement we have been charged more than the GBP59.95 for pre-paying for a tank of fuel (about $90, charged $145). No mention of any additional charges at pick-up or drop off in York. Can only presume this is a one way drop-off fee (GBP40ish?) but this was never detailed to us by Auto Europe or Europcar. We contacted Europcar for explanation of additional charge but we're still waiting. Apart from this process was easy and car was great price.
    • About the service from the local car rental company
    • Car was filthy although explained to us that they were not allowed to wash car due to water restrictions. Paid for full tank of fuel so we could drop it off empty GBP59.95 ($90). Charge on credit card is for just over $145 so we can only presume it is for a drop off fee (GBP40 approx) but this was not explained either at pick up in Penzance or or drop off in York. The staff were really nice at both locations though.
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