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    CUSTOMER COMMENTS HANAU

    Hanau, Germany: 3 Reviews Available

    Average Rating for Hanau:
    customer review star rating
    3
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    Auto Europe Car Rental Reviews: Hanau, Germany

    • Reviewed by: JOHN M. - October 30, 2012
    • About the service from Auto Europe
    • About the service from the local car rental company - AVIS
    • We have rented in the Hanau, Germany area for the 4th time. They offer great late model automobiles and customer service is "second to none". I highly recommend them. Try thrm: you will see!
    • Reviewed by: HORST - October 3, 2012
    • About the service from Auto Europe
    • About the service from the local car rental company
    • Reviewed by: KARIN - June 14, 2012
    • About the service from Auto Europe
    • I have rented cars using Auto Europe for at least 10 years. The service has been excellent throughout, with representatives often literally going the "extra" mile trying to make a reservation work. THANK YOU! During my last rental (April 2012) we ran into what we thought was a minor problem [INVALID] flat tire [INVALID], only to find out from Avis (Hanau) that they could do nothing for us. I then called Auto Europe via their 24 hour hotline from Europe. Not only did the representative give excellent, informed advice but tried to actively help. He put me on hold, called Avis headquarters hiimself about my problem, then got back to me with their answer and his suggestion: get the tire fixed on your own, as Avis will charge at least $500 dollars!
    • About the service from the local car rental company
    • The manager at the Hanau office tried hard to be of service and accommodate us - quite in contrast to the clerk at the desk. We had a reservation for a Compact car (an upgrade curtesy of Auto Europe, as we ususally order a subcompact or similar), but the only car available was an even larger size. A great car - but too big for our trip to Italy's narrow medieval streets. After being told by the clerk that they could not do anything for us and that no smaller car was available, I asked to speak to the Manager. He not only assured us that they would get us a smaller car, but then had the smaller car delivered to where we were staying. It was a great car for our needs. My THANKS to the manager at the Hanau Avis office!
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