excellent service! from the staff who helped me navigate renting a car for the first time in europe to the rental agency in Germany.. all were superior! i will definitely use auto europe again.
About the service from the local car rental company - AVIS
excellent staff and car! thanks so much for a great experience!
Reviewed by: MATTHIAS - October 24, 2012
About the service from Auto Europe
If a level of service is provided- a special offer- those offer terms must be honored y your rental provider to meet your agreement with your client in the USA who is renting the vehicle through you.
We reserved an automatic and that was not provided
for as example.
About the service from the local car rental company
What a shame that one employee's atitude ( not friendly)could overshadow the rental experience. &
Upon arriving- after a total of 6 hour commute from Rome to Freiburg rental - we were offered an Opel. We had to insist on the upgrade level agreed upon. They did not have a vehicle-we refused the Opel (German version of Ford) I am German and clearly will not accept a Ford in place of a reserved class equal or same as a Mercedes C class.
We all know the actual differences - Audi yes, no Opel We were given an Audi 4 automatic wagon. We return the next day to swap cars when a Mercedes C class came in- a combi/wagon - manual not automatic.It was perfectly fine but only because I can handle a manual, spoke the same language & insisted.