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CUSTOMER COMMENTS MULHOUSE

Mulhouse, France: 6 Reviews Available

Average Rating for Mulhouse:

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Reviewed by: VERONICA - April 3, 2013
About the service from Auto Europe
Everything as I had expected ... super!!!
About the service from the local car rental company
The staff were very, very friendly and accomodating ... that I purchased the extra insurance coverage!!!

Reviewed by: ELI - February 4, 2013
About the service from Auto Europe
Hello Recently I've received a bill by mail from europcar company for vehicle I booked in your firm (Voucher US378935). At the moment I've recieved the vehicle keys at the desk it has not been announced about any additional charges and fees except for the requirement to provide a credit card properties as a guarantee, and that was done. I want to note that at that time, I asked the europcar representative about possibility to drive a car by my wife according this voucher, and the answer was OK. As I noted above, in 4Feb2013 I got a bill by mail for an additional payment. Please provide me explanation why it wosn't noted at the time of order. Regards. Eli Waistukh
About the service from the local car rental company

Reviewed by: H - October 13, 2012
About the service from Auto Europe
Although I was very satisfied with my rental, the vehicle that was shown on my contract agreement was an A3 Audi, which I ordered. It turned out to be a Nissan Juke, which was not what I wanted to drive for almost 3000 km in Europe. I placed my order in ample time to receive the car requested.
About the service from the local car rental company

Reviewed by: MYRON - July 31, 2012
About the service from Auto Europe
Arrived in Mulhouse and they said my reservation had been cancelled. Rental agency billed me a higher amount after 45 days, $481 vs. $253. Still trying to resolve billing error.
About the service from the local car rental company
After they said our reservation was cancelled, i showed them the documentations of the rental. The first reservation was cancelled due to non avaialabilty of the select car class. The second reservation evidently never made it to the local auto rental location. It took us about an hour to get the car, with little explanation during the process. I thought it might be a language issue but at the end when the matter was resolved both attendants spoke excellant English. However, the billing issue suggests that worked around the problem rather than resolving it. The amount on the rental car invoice was the same as the confirmation but then we received the biling for much more.

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