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    CUSTOMER COMMENTS ANGOULEME
    Home > Customer Reviews > France > Angouleme

    Angouleme, France: 3 Reviews Available

    Average Rating for Angouleme:
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    Auto Europe Car Rental Reviews: Angouleme, France

    • Reviewed by: TIMOTHY - October 30, 2012
    • About the service from Auto Europe
    • About the service from the local car rental company
    • First, the Europcar office was not open until 2:30 pm , not corresponding with the arrival of the train from Paris at 2 pm. Then the representative was very snippy and did not approve of the fact that we had all insurance coverage through our USAA credit card and through additonal USAA traveler's insurance up to $50,000 for collision. Nonetheless, she asked for a credit card for the total value of the economy car, approximately $16,000. The next day, our USAA credit card was blocked because of fraud suspiciion on which the Europcar had put this amount. The same thing happened with our AutoEurope rental in Porto, Spain and we had to phone the credit card company to be cleared. This should not happen.
    • Reviewed by: CAROLE - October 28, 2012
    • About the service from Auto Europe
    • Did not realize that Auto Europe was Europcar. Maybe I missed that or maybe it wasn't suffiiciently clear.
    • About the service from the local car rental company
    • Staff person in Angouleme could have been more helpful. She seemed somewhat annoyed and more than a little dismissive. I don't think it was a language problem[INVALID]I'm bilingual (Fr./Eng.) Staff in Paris was O.K. if a little rushed, perhaps just overwhelmed. Car was fine. I liked having a nonsmoking vehicle. Easy pick up and drop off.
    • Reviewed by: FLORENCE - October 5, 2012
    • About the service from Auto Europe
    • Excellent service, great prices.
    • About the service from the local car rental company
    • Excellent service, great staff.
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