All in all, the customer service from AutoEurope was great. And the rental itself went smoothly for the most part. The only thing I would highly recommend changing is the pickup location. We were told to go to Tamarindo Airport in Costa Rica, which is actually not a functional airport whatsoever and is located far out of town. We took a taxi past the Thrifty car rental location, and they ended up driving us back into that exact location back in town. It was definitely a waste of time and money in that regard. Also, had we not been helped by the wonderful citizens of Costa Rica, the person who was supposed to come out and meet us there would not have shown. Apparently, the message was not relayed that he was to meet us out there.
About the service from the local car rental company - THRIFTY
Other than the person not knowing that he was meant to pick us up out in that far off location, Thrifty was great. They were very informative about the condition of the car and the laws of the country.