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    CUSTOMER COMMENTS OTTAWA

    Ottawa, Canada: 3 Reviews Available

    Average Rating for Ottawa:
    customer review star rating
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    Ottawa Rental Car Customer Reviews

    • Reviewed by: KEVIN - December 16, 2013
    • About the service from Auto Europe
    • Auto Europe sent me a confirmation stating that the car I rented would be a Jeep Grand Cherokee or similar. Budget had reserved me a much smaller vehicle. I called Auto Europe to ask them to rectify this problem. After 20 minutes of going back and forth on the phone I was provided keys to the proper Jeep. In the end I obtained what I had asked to rent, however, I should not of had to go through the haste of having to call. Not too sure who is responsible, however,based on what I heard of the telephone conversation between Budget and Auto Europe, y'all have a communication problem. You need to get on the same page.
    • About the service from the local car rental company - BUDGET
    • Reviewed by: JI KWUN DARREN - January 2, 2013
    • About the service from Auto Europe
    • The nature of my reservation changed, but a live friendly human called me to make sure I understood that there was a change.
    • About the service from the local car rental company - BUDGET
    • I got a great car that was way better than what I expected.
    • Reviewed by: TRISH - July 28, 2012
    • About the service from Auto Europe
    • I WAS NOT ADVISED THAT THERE WOULD BE CLOSE TO $200 TO BE PAID IN TAXES, THAT WAS NOT DISCLOSED WHEN I BOOKED THROUGH AUTO EUROPE.
    • About the service from the local car rental company - BUDGET
    • INITIALLY BUDGET DID NOT HAVE MY RESERVATION, EVEN THOUGH I ADVISED THEM THAT IT WAS THROUGH AUTO EUROPE AND GAVE THEM MY RESERVATION NUMBER, DRIVER'S LICENSE AND CREDIT CARD. I THEN CHECKED 3 OTHER CAR RENTAL PLACES AND THEY DIDN'T HAVE THE RESERVATION EITHER. THEN I BOOTED UP THE COMPUTER AND FINALLY SHOWED IT TO THE SAME PERSON AT BUDGET & FINALLY GOT THE CAR! THUS, I WASTED TIME AND GOT FRUSTRATED.
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