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Understanding your Car Rental Voucher

Possible Additional Fees that you may be Required to Pay Locally

Renting a vehicle from another country can be a somewhat daunting experience, especially if you have never booked with a supplier outside your country of origin. Auto Europe helps to take the guesswork out of your international car rental experience, and we strive to provide you with superior customer service. Our knowledgeable agents are available to walk you through the reservation process and answer any questions you may have concerning your booking 24/7. Our representatives always inform you of any local car rental fees, and once you have prepaid a reservation, your confirmed car rental voucher will show the breakdown of what your rental includes and does not include. The following information explains the most common possible extra fees that may be listed on your Auto Europe voucher (click here to view a sample Auto Europe voucher).

One-Way Fee

When you initially pick up your rental, it is important to understand that the vehicle is the property of that particular supplier’s fleet of cars. Once their rental is dropped off at another location, it needs to be returned to the original renting office. So, should you prefer to drop the car off at a different site within the same country (Domestic One-Way Rental) or in another country (International One-Way Rental), you may be required to pay a fee. Auto Europe’s reservation agents will help you find the best option to meet the needs of your itinerary.

Domestic One-Way Fee

Often times, Auto Europe is able to confirm rentals through a supplier that doesn’t charge extra for dropping the vehicle off at a different location within the same city or country. It all depends on the length of your booking and the local agencies’ policies regarding domestic one-way rentals.

International One-Way Fee

Auto Europe has contracts through several different car rental suppliers throughout the world, and agencies’ international one-way fees can vary greatly. Sometimes the charges will be included in your prepaid reservation, and other times the additional fee will be required upon picking up your vehicle. Simply give us a call and we will cater to your individual necessities.

Young/Senior Driver Surcharge

There are many variables that come into play regarding young and senior driver surcharges. The fees and conditions are determined by the local supplier and may differ between rental carriers and countries. Once again, let one of Auto Europe’s representatives assist you in booking a rental that offers the most reasonable young or senior driver fees.

Credit Card Blocking

Most suppliers will require that you provide them with a major credit card when picking up your vehicle. At the very least, a hold (think of it as a deposit) may be placed on your card for the cost of a tank of fuel. If you opt for rental car insurance through a credit card or choose coverage with a deductible, there will be a sum of money temporarily blocked on your card equal to the collision damage waiver deductible. When the car is returned in the same condition as you received it and with the pre-agreed amount of fuel, the hold is removed. Ask your Auto Europe representative about our Zero Excess insurance policies. You pay a little more up front, but with this option you get added peace of mind while abroad and there won’t be a hold on your card for the deductible amount. For more information on the different types of insurance coverage, click here.

Fuel

Some carriers may ask for pre-payment of a tank of fuel before handing over the keys, and others will stipulate that you must return the vehicle with the same amount of gas/diesel as was provided to you pre-rental. This information will be detailed on your Auto Europe voucher.

Snow Tires/Winterization Fee

Your prepaid rental agreement may include winterization costs, or you may be responsible for paying this fee locally. This will be outlined in your Auto Europe voucher, and you may read more about snow tires and other winter equipment here. Don’t assume that your vehicle will be provided to you all geared up for the snow. Let us know what your travel plans are ahead of time, and we will confirm that your specific rental needs will be all set for when you pick up the car.

Travel to other Countries

It is extremely important that you let us know all the countries that you intend to visit. Otherwise your vehicle may not be permitted to cross the border. This is particularly true if you’d like to visit eastern European destinations, as the car may need specific paperwork and/or stickers. Auto Europe will confirm with the supplier that your rental is permitted to tour all the locations you wish to visit and advise you of any local fees before we request payment for your booking.

Limited Kilometers or Mileage

Generally there is a limit on the distance you may travel daily when reserving a specialty car, and if you go over the set allowance, there will be a fee. Most basic rentals allow you unlimited kilometers or mileage, and this will be stated on your Auto Europe voucher.

Location Pick-up Surcharge

When picking up a vehicle at the airport, train station or other specific locations, there may be an additional local charge. Sometimes this is included in your prepaid booking with Auto Europe and other times a supplier may request payment of this surcharge locally. We will advise you of these fees ahead of time, and your voucher will list them as well.

Other Minor Local Fees

The rental supplier may require payment of a daily road tax, license fee or other small location-specific charges. These tend to cost around 5USD per day, and your Auto Europe voucher will note these local fees.

Auto Europe always guarantees the best car rental rates in the industry, and should you find a better deal than what we are presenting to you, we will beat the competition’s quote (it just needs to be a comparable offer, see our Best Rates form for more details). Whether you are looking for a car rental in France, Australia or anywhere else in the world, our services and prices are sure to impress.

 

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