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Auto Europe Rescue Story

Auto Europe Rescue Story: Vacation Saved with Quick Action


Can Auto Europe Work Miracles?


There’s nothing more fulfilling than a successful trip abroad. You know the kind, where everything goes off without hassles or headaches and you return home feeling rejuvenated, refreshed, and maybe just a little more culturally diverse. Whether for business or pleasure, these are the travels we dream about and nothing could be better than a relaxing vacation overseas.

This is exactly why providing clients with a smooth rental experience is our #1 priority at Auto Europe! Renting a car can be one of the greatest ways to explore any given destination and we make it our duty to offer the lowest rates available with industry-leading service to match. Just take a look at these example scenarios, comparing the experience of clients who book with Auto Europe to those who book with the other guys.


*The following is based on true events. Supplier name and clients name have been kept confidential.

Booking with Supplier Directly Booking with Auto Europe
Overview:
Client A booked a car rental through someone other than Auto Europe.
Overview:
Client B contacted their local Travel Agent and booked a rental car through Auto Europe.
Problem:
Their vehicle broke down mid-rental and was no longer drivable.
Problem:
Their vehicle broke down mid-rental and was no longer drivable.
Client Action:
Client A called the local supplier for assistance.
Client Action:
Client B contacted Auto Europe for assistance.
Resolution:
Client A had to wait 3 days for a replacement vehicle, and received a smaller category vehicle then what they originally paid for.
Resolution:
Client B received a new rental vehicle, same category as originally reserved, within 24 hours, and was able to proceed on their vacation.

Our 24/7 call center will work with you every step of the way to ensure a Smooth Rental Experience


Finding a Perfect Vehicle at the Right Price


Finding the Perfect Vehicle with Auto EuropeSam books a “full-size” car rental online for his family’s vacation to Spain. He’s never heard of the company he books from and there aren’t many positive reviews, but the price is considerably lower than any other offers he saw for a “full-size” vehicle, and payment isn’t required until he gets to the rental desk in Spain. What Sam doesn’t realize is that the type of vehicle this company would consider “full-size” is actually considered “compact” by most. Needless to say, this will make for an unpleasant surprise when Sam tries to fit his family of 5 into a car with only 4 seats!

Paul booked with Auto Europe. He found that same lower rate with the other guys, too, but a knowledgeable Auto Europe agent explained to him that the type of vehicle he would get there would be a VW Golf or similar, while the “full-size” categories from more reputable rental companies would be an Audi A4 or similar. The agent detailed Paul’s options and helped him through the booking process. Paul ended up finding an intermediate wagon with a reputable company through Auto Europe at the same price as the so-called “full-size” from the other guys. Paul got a great rate and the wagon category provided plenty of space for him and his family.


Know Before You Go


Know Before You GoThe other guys didn’t bother to ask Sam whether or not he planned on traveling outside of the country with his rental; the fact that only domestic travel within Spain would be allowed, was buried deep in the terms and conditions. Neither did they mention the extra fees and taxes that would be due upon pick up of Sam’s vehicle. No more visit to Aunt Gertrude in France AND an extra $200 in fees? Not an ideal situation for Sam.

Paul’s Auto Europe agent asked him whether or not he would be traveling outside of Spain and made sure to confirm that his rental permitted travel to France. Before finalizing the booking, the agent disclosed all local car rental fees and taxes to Paul. Turns out Paul’s rate through Auto Europe was lower than the other guys’ after factoring in the extra costs to be paid upon pick up. French Riviera, here we come!


Pick Up Procedures: Kicking Off Your Trip on the Right Foot


Auto Europe Pick-Up ProceduresSam arrives at the airport in Spain and has trouble finding the desk for his car rental. Turns out the other guys booked him at an off-airport office, so Sam and his family have to take a shuttle bus to get there. When they finally arrive, exhausted but still on time, Sam is told the rental company no longer has any vehicles available; Sam can either wait several hours, or pay a much higher rate to take an upgrade. After arguing to no avail, Sam finally coughs up the extra cash in frustration to get on his way. To add insult to injury, those extra $200 in taxes and fees are tacked on before he signs the contract, making the price Sam actually ended up paying more than double what he originally saw online.

Paul arrived at the airport and was pleasantly surprised by the convenient location of the rental desk; right in the arrivals terminal! Since Paul pre-paid his reservation with Auto Europe, he was able to rest easy on his flight knowing that he was backed by a Ready-to-Go Pickup guarantee. He signs off on his rental contract, being sure to decline any additional car rental insurance, since he got a great pre-paid deal on full zero-deductible coverage through Auto Europe. His car is waiting for him in the airport parking lot where he’s sure to note and take pictures of any existing damage, as he was advised to do by his Auto Europe agent.


24/7 Support


Auto Europe 24/7 SupportWe all know that unfortunate circumstances sometimes arise while traveling, which is why it’s important to have support you can rely on. While en route to Madrid, Sam’s car gets a flat tire and he’s stranded on the highway. After finally getting through to an English-speaker on the local company’s roadside assistance number, he’s advised that he’ll have to pay for a tow truck and new tire on his own. Since the small local company only had a few offices in major cities, there’s nowhere nearby that Sam can go. A whole day of traveling is lost to finding a local mechanic and repairing the vehicle.

When Paul gets a flat tire, he calls Auto Europe’s 24/7 toll-free number from Spain and immediately gets in contact with an English-speaking agent from the states. Paul explains his dilemma and the agent gets to work, contacting the car rental company to arrange a solution. Turns out the company Paul booked with through Auto Europe had offices all over Spain, including one nearby where he broke down. The rental company itself sent out a tow truck and ended up replacing the tire on the spot at no cost to Paul. Now that’s the value of good service and support!


Great Service Before, During, and After your Rental


Great Service Before, During, and After Your Rental


Nearly a month after the end of his trip to Spain, Sam notices a large charge on his credit card from the local rental company. Sam disputes the charge with his credit company and sends dozens of emails to the rental company itself. After several weeks of no responses, the rental company finally sends an invoice revealing that Sam was charged almost $1,000 for damages caused to the rental vehicle. In the end, the rental company maintained that Sam had caused a large scratch along the side of the vehicle and, since Sam had no proof that it wasn’t his fault, the charges were maintained. After such an ordeal, Sam swears that he will never rent a car again.

Paul returns home to find that his card was also charged more than it should have been. He calls Auto Europe customer service and the agent pulls up Paul’s invoice from the rental company. Paul was also charged for damages that he hadn’t caused, but thanks to Auto Europe’s close relationships with rental suppliers, they were able to have the charges reversed in no time. Paul was elated over his positive experience with a car rental abroad and couldn’t wait to plan out which European country he would explore next.


The Auto Europe Advantage


Take the experiences of Sam and Paul as an example of what you can expect when you book your car rental with Auto Europe, the most trusted name in the car rental industry for 60 years and counting. With thousands of locations available all over the world and close relationships with all the best car rental companies, you’ll be sure to have a wonderful time with your rental car at a price that can’t be beat. As a matter of fact, we guarantee it!

What are you waiting for? Call Auto Europe at 1-800-223-5555, and know that you’re in good hands!


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