Auto Europe has never been a company to advertise heavily. Rather we have slowly built a reputation among savvy travelers and inside the travel industry as the go to resource for European travel, and more recently, for travel world wide. We have built strategic relationships with such travel authorities as Rick Steves and Karen Brown, who quickly recognized Auto Europe’s unique commitment to customer satisfaction.
At Auto Europe, we believe in quality and customer satisfaction, and we’re in it for the long haul. When the company first formed 56 years ago, no one would have guessed that we would even end up where we are today. Born from the humble beginnings of a 10 person office, we now employ over 250 people, our website is visited by millions of people every year, and we can be reached by phone 24 hours a day, 7 days a week. All in the name of good service. One of the things that sets us apart is our call center. It is the heart of our operation, and never closes. You can reach us toll free from pretty much every European country if you have something you need to discuss. We want to make it easy for you to get answers you’re after.
For many people, travel to Europe is a once in a lifetime experience. It takes years of saving and planning and can be something that you will never forget. Therefore, we take it personally when we hear that someone may have had a bad experience with our company. To Auto Europe, that is simply unacceptable. Customer service is what our business is based on, and we take pride in it. We feel that it is what makes us stand apart from other brokers and consolidators. Your satisfaction is the most important thing to us, and we will do whatever it takes to make sure that you are being treated fairly while overseas.
We also want you to have the opportunity to save money on your car rental. We require full or partial prepayment on all our rentals. This guarantees your car and confirms it will be there. If you find a lower price anywhere (that we can confirm as having the same inclusions and matches up apples to apples), we will lower our rates to beat the competitors’ price. Also, if the car you have booked with us ever goes down in price and you see it on our website, you can simply call us and we will always give you the lower rate.
Let us know how we’re doing. We’re always trying to make the process easier for you and offer the services you want! From our new fleet of electric car rentals in France, to GPS units and cell phones, we’d love to hear your feedback!